Attachment_1,_PWS_Rev_1,_18-B-0002,_FtRiley_IDS,_25_Oct_2017pdf.pdf

Maintenance of Intrusion Detection System (IDS) Directorate of Emergency Services Fort Riley, Kansas

Part 1 – General.

1. Introduction. The Contractor shall provide all necessary personnel, management, equipment, tools, materials, supervision, and other items and services, not identified as Government Furnished (Section 3), necessary to perform the installation, maintenance, adjustment, surveying, removal, repair, and replacement services, and provide systems administration (SA) for the Intrusion Detections Systems (IDS) at Fort Riley, Kansas. Fort Riley currently has 351 zones on the installation. These zones include headquarter buildings, firearm warehouses, document storage buildings, Sensitive Compartmental Information Facilities (SCIF), ammunition bunkers, in addition to several other type zones. The contractor should anticipate performing maintenance and monitoring on up to 375 zones, due to projected growth over the duration of this contract. This Non-Personal Services Contract will encompass the following security systems: Intrusion Detection System (IDS)/Integrated Commercial Intrusion Detection System (ICIDS). The Contractor shall ensure the IDS remain in a maximum operational status. The Contractor shall also conduct 24/7 alarm monitoring of IDS.

1.1 Background. Work performed under this contract will be at the Fort Riley. The Contractor shall provide a work force possessing the skills, knowledge, and training to satisfactorily perform the services required by this contract. The Contractor shall be in accordance with Army Regulation 190-11, paragraph 3-6, United States Forces Command (FORSCOM) Regulation 190-13 paragraph 3-24 (b and c) and manufacturer’s specifications.

1.2. Scope. Fort Riley utilizes ICIDS-IV for 350+ accounts. The Contractor shall ensure the ICIDS primary and secondary redundant (backup) monitoring work stations are maintained operational. The Contractor shall not add or remove any accounts to include material, power, or communication path, regardless of contract execution office (i.e., Military Construction Army (MCA), Unspecified Minor Military Construction Army (UMMCA), other directorates, agencies, or departments), without prior approval in writing from the Contracting Officer. Personnel performing services under this contract shall not be used to support, troubleshoot, test, installation, repair or program unless prior approval is given by the Contracting Officer.

C.1.2.1 Service Contract Act of 1965/ Davis-Bacon Act of 1931. The Service Contract Act is applicable to the IDS Maintenance and Monitoring CLIN’s 0001, 1001, 2001, and 3001. The Davis-Bacon Act for construction is applicable to the Special Projects Installation CLIN’s 0002, 1002, 2002, and 3002.

1.3. Personnel. The Contractor shall provide work force possessing the skills, knowledge, and certifications satisfactorily perform the services required by this contract. Personnel performing work under this contract shall remain employees of the Contractor and will not be considered employees of the Government. The Contractor shall not employ any person who is an employee of the United States Government or the Department of Defense, either military or civilian, if such employment would create a conflict of interest or be contrary to the policies contained in Department of Defense (DOD) Joint Ethics Regulation (JER), DOD 5500.7-R.

The Contracting Officer may require the Contractor to remove from the job site any employee working under this contract for reason of misconduct, security, otherwise objectionable, or found to be under the influence of alcohol, drugs, or other incapacitating agent. The Government reserves the right to terminate entry on the Installation to any contractor employee upon disclosure of information which indicates the individual’s continued entry is not in the best interest of the Government. Contractor employees shall be subject to dismissal from the premises upon determination by the Contracting Officer that such action is necessary in the interests of the Government. In accordance with Department of Defense (DOD) Joint Ethics Regulation (JER), DOD 5500.7-R and 18 U.S.C. 1382 (1972), the installation commander has the authority to bar individuals from the installation. The removal from the job site or dismissal from the premises shall not relieve the Contractor of the requirement to provide sufficient personnel to perform the services as required by this performance work statement.

Contractor personnel shall not wear any part of a currently authorized military uniform while performing contract duties, nor clothing such as exercise suits, shorts, tank tops, or t-shirts. There shall be no objectionable messages or phrases on the clothing. Contractor personnel working under this contract shall practice high standards of personal hygiene and maintain a clean and neat appearance while on duty.

1.3.1. Project Manager. The following personnel are considered key personnel by the Government: Project Manager. The Project Manager shall be responsible for the execution and the overall performance of the work physically on site. The Project Manager shall have the full authority of onsite day to day operations under this contract. The Project Manager shall serve as the primary point of contact with the Government and shall have the authority to act or make decisions under this contract. The Project Manager may also serve as the Systems Administrator, identified in C.1.3.2. The Project Manager shall be available onsite between the hours of 7:30AM – 4:30PM Monday through Friday and available via phone 24 hours a day Monday through Sunday. The Project Manager shall respond to Contracting Officer requests within one hour. The Project Manager shall have a minimum of three years’ experience in monitoring, maintenance, supervision and management of systems approximately equal in size, type, and complexity to the Fort Riley system (350+ ICIDS Accounts), shall possess working knowledge of all security systems covered under this contract and possess DAQ StarWatch SMS Systems Administration, and DAQ ICIDS Hardware and CallistoView certifications. The Project Manager shall hold a U.S Government Secret security clearance. The Contractor shall provide a resume and certifications of the Project Manager for verification of the Government prior to working on this contract. The Contractor shall provide a replacement Project Manager in no more than 30 days, if a vacancy occurs.

1.3.1.1. Alternate Project Manager. The Contractor shall designate an alternate who shall be authorized to act on behalf of the Contractor when the Project Manager is not available. The alternate Project Manager will possess the same certifications as the Project Manager, but need not have the same years of experience as the Project Manager.

1.3.1.2. The Project Manager or Alternate shall be available during normal duty hours within one hour to meet on the installation with the Contracting Officer to discuss problem areas. After normal duty hours, the Project Manager or alternate shall be available within 2 hours (in the last 24 months this after normal duty hour’s requirement has not been utilized).

1.3.1.3. The Contractor shall provide the name and telephone number for the Project Manager and Alternate to the Contracting Officer, in writing, within 24 hours of notification of award. The Contractor shall provide written notice to the Contracting Officer prior to changing the Project Manager or Alternate Project Manager no later than five working days prior to the change.

1.3.1.4 Written Designations. The Contractor shall designate in writing to the KO, the names of the individuals that will be performing Key Positions on this contract: Project Manager/Systems Administrator, Alternates, Quality Control Manger.

1.3.1.5 Employee List. The Contractor shall submit a written listing of current contract employees containing Name, address, duties, occupation code, certifications, and security clearance status. The Contract shall resubmit a report within 3 days of any changes to the listing.

1.3.2. Systems Administrator (SA). The Contractor shall provide services for both System and Network Administration during normal duty hours, Monday – Friday, 7:30AM to 4:30PM, to conduct administration over the entire ICIDS-IV maintained under the terms of this contract. System Administrators must meet the requirements of an IAT Level I position as outlined in AR 25-1, DA PAM 25-1-1, AR 25-2, and DOD 8570.01-M. SA must be trained, experienced, Information Assurance (IA) certified, and currently certified on the Information Systems (IS) that they are required to maintain (DAQ StarWatch SMS). The SA shall be a U.S. citizen and must hold a U.S.

Government Secret and local access approvals commensurate with the level of information processed on the system or network (AR 25-2 and AR 380-67 2-1(a)). SA personnel must meet IA Technical Level I requirements identified in C3.3 of DOD 8570.01-M. Personnel performing as SA shall have a minimum of three years’ experience in IA technology, monitoring, maintenance, repair, system administration and management approximately equal in size, type, and complexity to the Fort Riley systems (i.e. 350+ accounts, 24/7/365 monitoring, troubleshooting, repair, maintenance, installation of replacement components, system programming, application and logging of vulnerability status scans, correcting vulnerabilities). At a minimum, the following certifications are required: COMPTIA A+ (or higher level certification), DAQ StarWatch SMS Systems Administration, and DAQ ICIDS Hardware and CallistoView. This position is not considered weather/emergency essential. However, the SA will respond regardless of conditions in the event he/she is needed to troubleshoot/repair ICIDS issues. The Systems Administrator may serve as the Project Manager, as identified, in C.1.3.1, if the Contractor desires or the Contractor may have a standalone Project Manager.

1.3.2.1. Alternate System Administrator. The Contractor shall designate an alternate as needed to cover periods when the SA is not available. The alternate System Administrator shall possess the same certifications as the Systems Administrator, but need not have the same years of experience as the System Administrator.

1.3.3. Maintenance and Repair Technicians. Contractor personnel performing maintenance and repair services on the ICIDS-IV system must possess ICIDS Hardware and CallistoView certification by DAQ and shall have a minimum of two years’ experience in maintenance and repair on systems approximately equal in size, type and complexity to the Fort Riley IDS (300+ ICIDS Accounts) and shall be scheduled Monday through Friday, 7:30AM to 4:30PM. Technicians shall be required to have a Secret security clearance and annual criminal records check conducted by the Government. This position is not considered weather/emergency essential. However, maintenance technicians will respond regardless of weather/emergency condition if called in for repair/troubleshooting of ICIDS issues. Contractor shall submit resumes and certifications to the Government prior to working on this contract for verification.

1.3.4 Personal Identification Number (PIN) Issuance Services. The Contractor shall provide PIN services Monday through Friday from 8:00AM to 4:00PM, throughout the life of the contract. The Contractor shall manage and execute program oversight to the extent that all accounts are properly managed and necessary corrective actions taken IAW this PWS. All contract personnel performing PIN services must possess StarWatch SMS Systems Credentialing Administrator certification by DAQ, a U.S Government Secret security clearance, and shall be proficient with and knowledgeable of the following: PIN and system support functions/capabilities in the software, creating customized reports, database querying, and log review/analysis. Contractor personnel performing PIN services shall possess excellent customer service, troubleshooting (system problems) and writing and communication skills. This position is not considered a weather/emergency essential position.

1.3.5 Alarm Monitors - The contractor shall provide alarm monitoring services Monday – Sunday 24 hours a day, 7 days a week, 365 days per year. Alarm monitors must possess StarWatch SMS Monitoring Operator certification by DAQ and a minimum of a U.S. Government Secret security clearance. This position is considered a weather/emergency essential position.

1.3.6 Licenses/Certifications. The Contractor shall submit copies of required licenses, certifications, and qualifications for all contract personnel, as required by the PWS, to the Contracting Officer prior to performing any work on this contract. Copies of certifications and licenses for new employees, brought on after the initial submittal of this data, shall be submitted to the Contracting Officer no later than 24 hours prior to that new employee performing any contract services. All new employees are required to have the certifications required for their positions prior to assuming work on this contract.

Notification of any change in status (cancellation, renewal, etc.) of any previously submitted license or certification shall be provided to the Contracting Officer immediately by telephone and email. In the event of a cancellation or loss of a required certification, the Contractor shall take immediate action. The Contractor shall submit the status change notification in writing to the Contracting Officer not later than 24 hours after the verbal notification.

1.4. . Security Requirements. Contractor personnel or any representative of the Contractor entering Fort Riley, Kansas, shall abide by all security regulations and shall be subject to security checks. The Contractor shall maintain security vigilance and awareness over all aspects of work covered under this contract. Aspects of work include, but are not limited to, protection of material in transient or storage, during any repair or replacement or at any other time prior to being placed on the live system. Protection means, unintended/unauthorized disclosure, or exposure of any drawing, specification, or program language associated with a component, sub-system, system, software, or hardware that would potentially pose a security threat to the system or the protected asset

1.4.1. Search and Seizure. Contractor personnel and property shall be subject to search and seizure upon entering the confines of Fort Riley, while on Fort Riley, and upon leaving the confines of Fort Riley in accordance with AR 190-13.

1.4.2. SECRET Facility Clearance. The Contractor shall possess a facility clearance at the classification level of SECRET. The Contractor shall follow the Facility Clearance procedures outlined in the DD Form 254.

1.4.3. Personnel Security Clearances. All Contractor personnel performing services under this contract shall possess a minimum security clearance of SECRET, granted in accordance with AR 380-67, paragraph 3-20.

Contractor personnel shall not perform any work under this contract or be issued Contractor or Government identification media until they meet this requirement or the requirements of the position they hold. All Contractor personnel shall comply with procedures outlined in the DD Form 254. At no time shall any employees work under this contract without a proper security clearance. All Contractor personnel are required to have an annual criminal records checks conducted by the Government.

1.4.4 Identification Badges. The Contractor shall be responsible for assuring all Contractor personnel authorized to perform work under this contract obtain installation access as required by the DES, Fort Riley Regulation 190-5, as listed in Section C.6 Applicable Documents, of this PWS. Government furnished identification shall be returned to the Government when the employee no longer performs work for the Contractor under this contract. Ten (10) days prior to initial performance, the Contractor shall provide to the KO and COR copies of FR Form 103 Request for Fort Riley Access Pass for all employees performing at Fort Riley. Contractor personnel and Contractor representatives, while on duty, shall wear Contractor provided identification (ID) badges. The badge shall display at a minimum: company name, employee name, employee photo, contract title, contract number, and contract expiration date. The badges shall be worn outside of clothing in the chest area.

Visitors: Access Information Details can be obtained from the Fort Riley website listed below.

http://www.riley.army.mil/Units/Garrison-Command/Emergency-Services/Access-Information/ http://www.riley.army.mil/Units/Garrison-Command/Emergency-Services/Access-Information/

1.4.5 Installation Access. ALL contractor(s) and/or visitor(s) who do not have a Department of Defense (DOD) ID card in their possession, must initially enter Fort Riley through the Henry Access Control Point (ACP). Operators and passengers of commercial vehicles must report to either the 12th Street or Estes Gate.

The Henry ACP is accessible from Interstate-70 and take Exit 301. Passes/Badges issued by the Fort Riley Visitor Control Center (VCC) are valid for a period of up to one (1) year or until contract expiration whichever is shorter and will be updated as required or as employees are hired/terminated. FR Form 103 shall be completed on each contract employee and submitted to the Fort Riley Visitor Control Center (VCC) through the COR in order to receive installation access badges or access passes. The COR will be responsible for providing the sponsorship of the pass application for each employee. FR Form 103 is available for download as an Adobe Acrobat fillable form at:

http://www.riley.army.mil/Portals/0/Docs/Services/RileyServices/EmergencySvcs/FRfm103ReqAccessPass.pdf

1.4.6 Access and General Protection / Security Policy and Procedures. Contractor and all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.5. Additional Access Information. ALL contractor(s) and/or visitor(s) who are not in possession of a Department of Defense (DOD) ID card, must report to the Visitor Control Center (VCC), Building 885 adjacent to Marshall Army Airfield (MAA), located near the Henry ACP unless operating or a passenger of a commercial vehicle. Operators and passengers of commercial vehicles must report to either the 12th Street or Estes Gate.

Contractor(s) and/or visitor(s) shall receive a National Crime Information Center Interstate Identification Index (NCIC III) background check. After a successful NCIC III background check, contractor(s) or visitor(s) shall be issued either a Fort Riley visitor pass or Fort Riley access badge. [NOTE: Passes & Badges are issued to individuals, not vehicles or companies]

1.5.1. Vehicle Operation. Contractor personnel operating motor vehicles on the installation shall have a valid state operator’s license for the category of vehicle being operated and shall comply with all traffic laws regarding motor vehicle use on the installation.

1.5.2. Contractor Vehicle Identification. Contractor owned or privately owned vehicles used in the performance of services under this contract on this installation shall be marked as commercial Contractor vehicles with the Contractor’s company name in 3” block letters or a company logo of a color that contrasts with its background on both sides of the vehicle. Contractor’s operating multiple Contractors owned vehicles on the installation may be required to place identifying numbers on the front and rear bumpers of the vehicles.

1.6. Contract Work Location. Contract work shall be performed at Fort Riley, Kansas. A map, if requested, will be furnished to the Contractor after contract award.

1.7. Key Control. The contractor shall establish and maintain a key control system in accordance with AR 190-11 and AR 190-51 to ensure that Government keys/key cards issued to the Contractor are not lost, stolen, or used by unauthorized persons. The Contractor will utilize DA Form 5513-R for key control. NOTE: All references to keys include key cards. Do not duplicate keys issued to the Contractor by the Government. Develop procedures covering key control and include the procedures in the QCP. Include in the procedures turn-in of any issued keys by personnel who no longer require access to locked areas. Immediately report any occurrences of lost or duplicate keys to the COR and the KO.

http://www.riley.army.mil/Portals/0/Docs/Services/RileyServices/EmergencySvcs/FRfm103ReqAccessPass.pdf

1.7.1. Lost Keys: The contractor shall report lost keys to the COR and the KO. In the event keys, other than master keys, are lost or duplicated, the contractor shall re-key or replace the affected lock(s) upon direction of the KO. The Government, at its option, may replace the affected lock(s) or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks will be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system will be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.7.2. Unauthorized Use of Keys: The contractor shall prohibit the use of Government issued keys by any persons other than the Contractor’s employees. Prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the KO.

1.7.3. Lock Combinations: The contractor shall establish and implement methods of ensuring all lock combinations are not revealed to unauthorized persons. Ensure lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. When combination changes are made all information shall be documented on Standard Form 700. These procedures shall be included in the Contractor’s QCP.

1.8. Fraud, Waste, and Abuse. The Contractor shall maintain proper conduct and good discipline within its occupied work area(s). Contractor personnel shall be encouraged to be alert to and report suspected situations of fraud, waste, and abuse, or other intentionally dishonest conduct against the Government observed during or in the performance of this contract.

1.9. Conservation of Utilities. Contractor personnel shall practice utility conservation and shall operate under conditions, which preclude the waste of government furnished utilities.

1.9.1. The Contractor shall ensure employees practice utility conservation. The Contractor shall be responsible for operating under conditions that prevent the waste of utilities to include:

1.9.2. Lights shall be used only in areas where work is actually being performed.

1.9.3. Employees shall not adjust mechanical equipment controls for heating, ventilation and air conditioning systems.

1.9.4. Water faucets or valves shall be turned off when not in use.

1.10. Environmental and Hazardous Materials Handling. Contractor personnel will properly dispose of batteries and all other material deemed hazardous in accordance with Fort Riley Regulation 200-1 Environmental Natural Resources and Army Regulation 200-1, Chapter 9 Environmental Protection and Enhancement. The Contractor shall properly dispose of recyclable materials in accordance to Fort Riley and Federal regulations. The Contractor shall be responsible for providing acceptable storage containers for authorized hazardous material that will be maintained by the Contractor during the course of this contract. The Contractor shall store all material deemed hazardous in appropriate locations and containers.

1.11. Fire Protection. The Contractor shall comply with AR 420-1, Fire Protection for fire protection and fire prevention.

1.12. Accident Reporting. The Contractor shall maintain an accurate record of all accidents and/or damage to government property, supplies, and equipment. The Contractor shall report accidents in accordance with the requirements indicated in AR 385-40, Accident Reporting and Records.

1.13. Safety. The Contractor shall safeguard and maintain all government property as well as provide for the safety and well-being of personnel employed in the performance of this contract. The Contractor shall comply with the provisions of AR 385-10, Army Safety Program, to include the National Fire Protection Association (NFPA) 70E, Electrical Safety in the Workplace. The Contractor shall develop and implement a safety program for employees performing work under this contract. The Contractor shall submit the safety plan to the Contracting Officer after award and prior to performance. Revisions shall be submitted 10 calendar days prior to effective date of change. The Contractor shall comply with the Occupational Safety and Health Act (OSHA). Contractor personnel shall wear safety items required by OSHA during the performance of tasks requiring protective equipment or clothing.

1.14. Disclosure of Information. Performance under this contract may require the Contractor to access data and information proprietary to a government agency, another government Contractor, or of such nature that its dissemination or use other than as specified in this performance work statement would be adverse to the interests of the Government or others. Contractor shall not release any information (including photographs, files, public announcements, statements, denials, electronic mail, software, or confirmations) on any part of the subject matter of this contract or any phase of any program hereunder without the prior written approval of the Contracting Officer and the installation OPSEC Officer. The Contractor shall not release information regarding individuals without prior authority of the Contracting Officer and the installation FOIA Officer. All documentation-showing individuals’ names or other personal information will be controlled and protected. The provisions of the Privacy Act of 1974, Public Law 93-579, 5 U.S.C., Section 552a, shall apply.

1.14.1. Disclosure of information regarding operations and services of the activity to persons not entitled to receive it, or failure to safeguard any classified information that may come to the Contractor (or any persons under the Contractor’s control) in connection with work under this contract, may subject the Contractor, Contractor's agent, or employees to criminal liability under Title 18, Sections 793 and 798 of the United States Code (U.S.C.).

Neither the Contractor nor the Contractor's employees shall disclose or cause to be disseminated, any information concerning the operations of the activity, which could result in, or increase the likelihood of, the possibility of a breach of the activities’ security or interrupt the continuity of its operation. Contractor will report all unauthorized disclosures of information related to this contract to the installation OPSEC officer.

1.14.2. Contractor shall direct to the Contracting Officer all inquiries, comments, or complaints arising from matters observed, experienced, or learned as a result of, or in connection with the performance of this contract, the resolution of which may require the dissemination of official information.

1.14.3. Inquiries received by the Contractor for work performed under this contract shall be referred to the Government for evaluation under the Freedom of Information Act of 1975, Public Law 93-502, 5 U.S.C. Section

552. The determination of whether records will be released will remain with the Government. The Contractor shall be responsible for search and submission of records upon request by the Government.

1.14.4 Contractor shall not release any information (including photographs, files, public announcements, statements, denials, electronic mail, software, or confirmations) on any part of the subject matter of this contract or any phase of any program hereunder without the prior written approval of the Contracting Officer and the installation OPSEC officer. The Contractor shall not release information regarding individuals without prior authority of the Contracting Officer and the installation FOIA Officer. All documentation-showing individuals’ names or other personal information will be controlled and protected. The provisions of the Privacy Act of 1974, Public Law 93-579, 5 U.S.C., Section 552a, shall apply.

1.15. Smoking. The Contractor shall comply with AR 600-63, Controlling Smoking, which establishes uniform policies governing smoking within Department of the Army facilities.

1.16. Hours of Operation. Except for Federal Holidays, installation closures, and unscheduled maintenance, the Contractor shall perform the required services as follows:

PIN Issuance Maintenance Repair (Scheduled)

M-F M-F M-F

8:00AM – 4:00PM

7:30AM – 4:30PM

7:30AM – 4:30PM

Repair (Unscheduled) As required and outside of standard hours of operation Special Projects/Survey Supply/Inventory Services

M-F M-F

7:30AM – 4:30PM

7:30AM – 4:30PM

Monitoring Services M-Su 24/7/365

The Contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this performance work statement. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the work force are essential.

1.16.1 Severe Weather. If severe weather strikes prior to the workday, the contractor shall listen to the local radio station and television for operation announcements. If the Fort Riley Command declares the installation closed or early release/departure, the Contractor non-essential personnel shall adhere to those directives, in coordination with the COR. Weather/emergency essential personnel identified in C.1.3.5 shall not be affected by severe weather, and will report for work regardless of any installation closure or early release/departure.

1.17. Federal Holidays. Contractor performance shall not be required on the holidays listed below unless otherwise notified by the Contracting Officer.

New Year's Day Labor Day

Martin Luther King's Birthday Columbus Day

Presidents' Day Veterans' Day

Memorial Day Thanksgiving Day

Independence Day Christmas Day

When one of the above designated legal holidays falls on a Sunday, the following Monday will be observed as a legal holiday. When a legal holiday falls on a Saturday, the preceding Friday is observed as a holiday. This list of holidays relates to Government duty days, and is not intended to supplement or otherwise alter the provisions of the Wage Determination regarding paid holidays. Weather/emergency essential personnel shall not observe holidays, and shall function 24/7/365 in accordance with C.1.3.5.

1.18. Physical Requirements and Work Environment. The work to be performed may require prolonged standing, bending, stooping and working in cramped spaces. Contractor personnel may also be required to lift and carry heavy objects. Exposure to weather is common. The Contractor shall be responsible for ensuring that their employees are familiar with and follow normal safety precautions to reduce the risk of injuries.

1.19. Quality Control. The Contractor shall establish and implement a thorough Quality Control (QC) Plan that identifies potential and actual problem areas in executing requirements of the contract as specified and results in corrective action throughout the life of the contract. The Quality Control program shall be executed by the designated Quality Control Manager, as indicated in C.1.19.1 The QC Plan shall be submitted to the Contracting Officer for approval 10 working days prior to the start of contract performance and shall be updated thereafter to maintain an effective and efficient quality control program. Control measures and features defining QC activities must be specified and metrics developed to ensure adequate program monitoring. The Government has the right to inspect all services called for by this contract, to the extent practicable at all times and places during the term of the contract. The Government shall perform these inspections in a manner that will not unduly delay the work. Any changes to the QC Plan shall be submitted to the Contracting Officer a minimum of five working days prior to implementation. Written acceptance or non-acceptance of proposed changes will be provided to the Contractor by the Contracting Officer. The QC Plan shall:

• Be structured to assure independent inspections of the Contractor’s work performance;

• Have direct accountability to the Contractor’s top management;

• Address overall project management and administration;

• Be a comprehensive program to plan and deliver quality services to the Government;

• Cover all services described in this contract, prioritize services, and concentrate on the most important services;

• Describe a method acceptable to the Government of identifying deficiencies in the quality of services performed under this Contract before the level of performance becomes unacceptable and address processes for corrective actions without dependence upon Government direction;

• Establish an inspection system covering all services required by this contract. This shall specify areas to be inspected on either a scheduled or unscheduled basis and the title of the individual who will do the inspection;

• Contain specific quality control techniques for contract services identified in the Performance Requirements Summary (PRS) and Inspection of Services Clause. The quality control methods shall be comprehensive and adaptable to the reporting systems of the QCP;

• Include a customer complaint feedback system for correction of validated complaints and to inform the customer of corrections. The QC Plan shall describe how users or other interested parties may identify problem areas or issues to the Contractor. The customer complaint program shall be compatible with the reporting and communications systems of the QC Plan;

• Require documentation of all Contractor quality control inspections and corrective actions be maintained by the Contractor throughout the term of this contract. Inspection documents shall be made available to the Contracting Officer or designated representative within 2 working days upon request;

• Describe methods of direct and indirect communications with the Government regarding performance of the contract. Informal communications shall be addressed.

1.19.1 Quality Control Manager - Quality Control Manager (QCM) shall have at least three (3) years of experience as a Quality Control Inspector of the trades of low voltage wiring and/or electronics repair, must possess ICIDS Hardware and CallistoView certification by DAQ and shall possess a U.S. Government Secret security clearance. QCM must be able to read and understand the contract, design, sketches, and maintenance construction standards. The QCM shall be dedicated to quality control functions on this contract only and not given additional responsibilities outside of this contract, and shall not work on other contracts. The QCM shall not report directly to the Project Manager. The Government reserves the right to change the QC personnel reporting hierarchy if issues are found. QC personnel shall not be assigned any additional duties or responsibilities outside the scope of the QC responsibilities. The QCM shall be designated in writing within 5 days after date of award and upon any changes. The letter of designation shall fully describe the QCM responsibilities, levels of authority, and qualifications. A copy of the QCM’s resume will be submitted to the KO and COR for qualification verification and approval.

1.20. Quality Assurance. The Government will evaluate the Contractor’s performance under this contract in accordance with a Quality Assurance Surveillance Plan (QASP) that is tailored specifically to this contract. The QASP will be used to evaluate Contractor actions while implementing the Performance Work Statement (PWS). It is designed to provide an effective surveillance method to monitor Contractor performance for each objective listed on the Performance Requirements Summary (PRS). This plan is for the Government’s use and is not provided to the Contractor for any purpose. The Contractor, and not the government, is responsible for management and quality control actions to meet the terms of the contract. The role of the government is quality assurance to ensure contract standards are achieved. The standards of performance of services performed under this contract are listed in the

PRS.

1.20.1 Contract Discrepancy Report. If the inspection indicates unsatisfactory performance, the Contracting Officer may issue a DA 5479A, Contract Discrepancy Report (CDR). The Contractor shall respond to the CDR within (3) days, explaining why the deficiency occurred, how it has been corrected, and how the deficiency will be prevented in the future. The Contractor is cautioned that additional costs to re-perform or re-procure work caused by the unsatisfactory work or nonperformance by the Contractor may be charged to the Contractor in accordance with FAR clause 52.246-4 Inspection of Services.

1.21. Performance Evaluation Meetings. The Contractor's Project Manager shall meet with the Contracting Officer or the designated representative, as deemed necessary by the Contracting Officer to address performance issues or other contractual concerns. The Government will prepare and distribute a signed report of each meeting to attendees within a reasonable time. If the Contractor takes exception to the contents of the meeting report, the Contractor shall annotate the area(s) of non-concurrence, and submit a written explanation of the non-concurrence to the Contracting Officer not later than five workdays after receipt of the report.

1.22. Sensitive Compartmented Information Facilities (SCIF) Areas. SCIF facilities are designated as controlled and restricted. Entrance requires an agency SCIF badge displayed on the outer garment and signing in. Portable electronic devices are not allowed unless approved by the Cognizant Security Officer or Senior Intelligence Officer.

Contractor personnel may require a security escort at all times when working in SCIF facilities. The Contractor shall notify DES/Physical Security when the need for a Government escort is required to enter a SCIF or other restricted area(s).

1.23. Post Award Conference/Periodic Progress Meetings. The Contractor agrees to attend any post award conferences/meetings convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor’s performance. At these meetings the Contracting Officer will apprise the Contractor of how the government views the Contractor’s performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.24. Identification of Contractor Employees. All contract personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

1.25. Data Rights. The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights. All records generated in performance of this effort are government property and subject to inspection upon request.

1.26. Organizational Conflict of Interest. Contractor and sub-Contractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.27. Phase-In/Phase-Out Period

1.27.1. Phase-In Period. The Contractor shall establish a Phase-In plan detailing all actions for a smooth transition to assume full responsibility for full performance in all areas of operations. Phase-In Plan shall be submitted with the bid. During the Phase-In period, the Contractor shall hire necessary personnel, obtain all required certifications and clearances, participate in joint inventories and sign for Government Furnished Property (GFP) at a minimum prior to commencement of full performance.

1.27.2. Phase-Out Period. Phase-out period shall begin 30 days prior to contract expiration. Establish a Phase-Out plan to affect a smooth and orderly transfer of contract responsibility to successor Contractor. A Phase-Out plan shall be submitted to Contracting Officer for approval not later than 60 calendar days prior to end of the contract period.

1.28. Antiterrorism Training. . All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable and annually thereafter. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 05 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website:

https://jkodirect.jten.mil/Atlas2/faces/page/login/Login.seam

1.29. iWATCH Training. The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for an instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 05 calendar days of new employees commencing performance with the results reported to the COR NLT 30 calendar days after contract award.

1.30. Access to Government Information Systems. All Contractor employees with access to a government information system must be registered in the ATCTS (Army Training Certification Tracking System) at commencement of services, and must successfully complete the DoD Information Assurance Awareness prior to access to the IS and then annually thereafter.

1.30.1. For Information assurance (IA)/Information technology (IT) training. All Contractor employees and associated subcontractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter. All Contractor employees working IA/IT functions must comply with DoD and Army training requirements in DoDD 8570.01, DoD 8570.01-M and AR 25 -2 within six months of employment.

1.30.2. Common Access Cards (CAC). Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involves one of the following: (1) both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

1.30.3 OPSEC Training. Per AR 530-1 Operations Security, the contractor employees must complete Level I OPSEC Awareness training. New employees must be trained within 30 calendar days of their reporting for duty and annually thereafter. OPSEC Awareness for Military Members, DoD Employees and Contractors is available at the following website: http://www.cdse.edu/catalog/operations-security.html

1.30.4 Cyber Awareness. All contractor employees and associated sub-contractor employees must complete the DoD Cyber awareness training before issuance of network access and annually thereafter. All contractor employees working IA/IT functions must comply with DoD and Army training requirements in DoDD 8570.01, DoD 8570.01-M and AR 25-2 within six months of appointment to IA/IT functions. DoD Cyber Awareness Challenge Training is available at the following website: https://ia.signal.army.mil/DoDIA/.1.30.5 Handling / Accessing Classified Information. Contractor shall comply with FAR 52.204-2, Security Requirements. This clause involves access to information classified “Confidential,” “Secret,” or “Top Secret” and requires contractors to comply with— (1) The Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DoD 5220.22-M); (2) any revisions to DOD 5220.22-M, notice of which has been furnished to the contractor.1.30.6 Threat Awareness Reporting Program. For all contractors with security clearances. Per AR 381-12 Threat Awareness and Reporting Program (TARP), contractor employees must receive annual TARP training by a CI Agent or other trainer as specified in 2-4b of AR 380-12. To schedule TARP training call 785-240-3097.

http://www.cdse.edu/catalog/operations-security.html

Part 2 – Definitions and Acronyms.

2. Definitions and Acronyms.

2.1. Definitions.

ACCEPTABLE QUALITY LEVEL (AQL): The maximum percent defective, maximum number of defects per hundred units, or number of defects in the lot that can be considered satisfactory on the average or degree of deviation from perfect performance for such specific contract requirements before the Government will consider contract performance unacceptable. As long as the defective performance does not exceed the AQL, the service will not be rejected by the Government. An AQL does not imply that the Contractor may knowingly perform in an unsatisfactory manner. It implies that the Government recognizes that defective performance sometimes happens unintentionally.

ACCESSIBLE: Capable of being reached or inspected without the requirement to remove permanent or fixed construction. Facility can be readily restored to its previous state at the conclusion of activity. As an example, duct work or piping above a plaster ceiling is not accessible if no provisions such as access or inspection openings were provided. Ductwork or piping above a lay-in acoustical ceiling is accessible as the ceiling can readily be restored to its original condition at the conclusion of the work.

ADJUST: Performing the necessary modifications to return the performance of the part to within the stated acceptable range.

ADVISORY DOCUMENT: A directive which the Contractor may use for information and guidance but is not binding for compliance.

ALARM EVENT REPORT/LOG: A pre-developed and Government approved daily report of alarmed events, communication and power disruptions. Log shall be submitted daily via electronic method to Contracting Officer and others as approved.

AR: Army Regulation

AS INDICATED: Shall be defined to mean "as shown on the drawings and described in the specifications.”

BENEFICIAL OCCUPANCY DATE (BOD): The date at which the…