SOW 3 - Crucial Conversations.docx

STATEMENT OF WORK (SOW)

FOR

Crucial Conversations for Accountability Training and Certification

AT

Watervliet Arsenal Building 25

PR 90682013

Workforce Development Office (TAWV-XCR-W)

PART 1 GENERAL

1.01 Overview.

A. This Statement of Work (SOW) defines the effort required to provide training to the workforce in an onsite Crucial Conversations for Accountability Training and Certification class Building 25, Room 346. This training consists of the following work:

1. On-site workshop for 25 people to be taught by a Crucial Learning Master Trainer. The on-site training is to last two full days.

2. Physical course materials for 50 people, so that there are 25 sets of extra materials to be utilized in the future by Watervliet Arsenal certified trainers.

3. Fast Track Certifications for four Watervliet Arsenal instructors, who will have completed the two-day Crucial Conversations for Accountability course. These four instructors will have previously been certified in the Crucial Conversations for Mastering Dialogue course. The Fast Track Certification assessments are to be sent after the two-day on-site workshop.

4. Registrations for two Watervliet Arsenal instructors, who have previously not been certified, in a virtual public Trainer Certification Course in Crucial Conversations for Accountability. This course is to be taken by the two instructors after they have completed the two-day on-site workshop.

1.02 Hours of Operation.

A. Normal duty hours are 7:00 AM through 4:00 PM, Monday through Thursday, and 7:00 AM through 3:00 PM on select Fridays (the arsenal is closed every-other Friday). Federal holidays are non-workdays. If a federal holiday falls on a Saturday or Sunday, the preceding Friday or following Monday is a work holiday.

1.03 General Requirements.

A. The contractor shall perform all work in strict conformance with Watervliet Arsenal Instructions for Contractors (WAIC). The contractor shall read and understand this document prior to submitting a proposal. The WAIC is publicly available at:

https://www.wva.army.mil/docs/contracting/WAIC B. The contractor shall notify the WDO and Contracting Specialist a minimum of two (2) business days before the contractor starts work.

C. The contractor shall supply a Crucial Learning Certified Master Instructor and all training materials.

D. The contractor shall provide the required course pre-work to all participants no later than three calendar weeks prior to the negotiated onsite class date.

E. The contractor shall notify the WDO of all classroom/IT requirements no later than one week prior to the start of the first day of the onsite class.

F. Upon successful completion of the required course:

1. The contractor shall have certified 25 participants as completing the Crucial Conversations for Accountability Course in the two days of on-site training.

2. The contractor shall have certified four of the initial participants as Crucial Conversations for Accountability facilitators, after they have passed the Fast Track assessments, with all rights, privileges and benefits as described in their promotional materials.

3. The contractor shall have certified two of the initial participants as Crucial Conversations for Accountability facilitators, after they have taken the virtual public Trainer Certification Course in Crucial Conversations for Accountability, offered by Crucial Learning, with all rights, privileges and benefits as described in their promotional materials.

G. The onsite sessions shall total two full days.

H. The onsite class dates will be negotiated between the WDO and the Contractor. The dates will be chosen to cause the least possible disruption to the WDO’s mission.

I. WDO will ensure a sufficient training location meeting to meet the Contract Instructor’s requirements.

UNCLASSIFIED