PWS_D-21_01 Aug 25.pdf

01 August 2025

Performance Work Statement (PWS)

D-21 Windows 11 Upgrade with Preventative Maintenance and Inspection (PMI)

Part 1: General Information

General: This is a non-personnel supply and services contract to upgrade the existing Windows 10 D-21 Central Receiving System and the associated equipment to a Windows 11 version. A one-time PMI is also included after the initial installation.

1.1 Description of Services/Introduction: The equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform this contract as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall meet the standards in this contract.

1.2 Background: The existing D-21 system runs on Windows 10 devices. Microsoft will no longer support Windows 10 with security updates after 14 October 2025.

1.3 Objectives: To improve the existing D-21 system so that it can remain operational 24/7 as much as possible. The current system has had many outages. Secondly, to improve the longevity of the system by using a continuously supported operating system.

1.4 Scope: The contract includes equipment purchase, equipment installation, and one-time maintenance and inspection of the installed equipment.

1.5 Period of Performance (PoP): The PoP shall be one Base Year of 24 months after award.

There are no option years.

1.6 General Information:

1.6.1 Quality control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is how it is ensured that the work complies with the requirement of the contract.

1.6.2 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the quality assurance surveillance plan.

1.6.3 Recognized Holidays: Contractor is not required to perform work on recognized US Federal Holidays.

1.6.4 Hours of Operation: The contractor is responsible for conducting business between the hours of 7:30 am and 4:30 pm Monday through Friday except recognized US Federal Holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor must always maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

1.6.5 Place of Performance: The work to be performed will be at Security Forces building 1310, Fire Station building 2815, and Alarm Shop building 737.

1.6.7 Security Requirements: The contractor and employees must comply with all security requirements imposed by the local installation commander while performing the requirements of this contract. The contractor shall arrange for base passes (with government assistance) and necessary vehicle permits required for entry into this installation prior to performing any work under this contract. The COR will not be responsible for providing escorts for the contractor. The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured. Government furnishings soiled or damaged due to the contractor’s performance shall be cleaned, repaired, replaced, or restored to a condition, not less than that existing immediately prior to damage, and without cost to the Government. The contractor is responsible for ensuring that all work performed under this contract is accomplished in a safe and proper manner.

1.6.8 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5.

The Contracting Officer, Contracting Officer Representative, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the Contracting Officer will inform the contractor of how the government views the contractor's performance and the contractor will inform the Government of problems, if any, being experienced.

Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.9 Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the contractor performs the technical requirements of the contract, perform inspections necessary in connection with contract performance, maintains oral and written communications with the contractor concerning technical aspects of the contract, notifies the Contracting Officer and contractor of any deficiencies, coordinate availability of Government furnished property, and assist in providing site entry for the contractor.

Part 2: Government Furnished Property, Equipment, and Services

2. Government Furnished Items and Services: The Government shall provide access to the appropriate facilities to facilitate contractor work. Government furnished items are not applicable for this contract.

• Provide site and facility access to contractor personnel performing work

• Provide Government points of contact for the duration of the project

• Provide a copy of the current D-21 database at least 60 days prior to contractor mobilization

• Enter D-21 system information into DoD database (eMASS) as needed for the Risk

Management Framework process

• Perform any additional security hardening testing beyond a SCAP test report

• Provide 120VAC power via standard outlet / receptacle to within 10 feet of Monaco equipment installation locations

• Provide onsite electrician or other legally authorized & qualified customer representative to troubleshoot equipment, as required, during Monaco's onsite installation mobilization

• Dispose of decommissioned equipment in accordance with Government policies

• Provide suitable debris/waste container for project clean-up and final disposal per standard base waste removal services

• Ensure operators and administrators are available for training during contractor’s onsite mobilization

Part 3: Contractor Furnished Items and Services

3. Contractor Furnished Items and Services: The contractor shall provide all materials, equipment, and services necessary to perform work under this contract that are not listed under Part 2 of this PWS.

Part 4: Specific Tasks

4. Specific Tasks: The following is the scope of work of this contract.

Security Forces building 1310:

• Provide and install one (1) repair by replacement CPU (S1) o One (1) rack mount CPU, keyboard, and mouse

Configure the CPU with the Base’s current D-21 database Transfer existing software licenses to the new CPU (configure with D-21

V2 software) Provide a copy of the RMF Ready scan results once the DISA STIGs are applied for each server/workstation Existing CPU shall be decommissioned from the Monaco system

• Provide and install one (1) repair by replacement CPU (C3) o One (1) rack mount CPU, keyboard, and mouse

Transfer existing software licenses to the new CPU (configure with D-21 V2 software)

Provide a copy of the RMF Ready scan results once the DISA STIGs are applied for each server/workstation

Existing CPU shall be decommissioned from the Monaco system o Install two (2) replacement widescreen monitors with one (1) dual KVM extender for compatibility with the new CPU o Provide and install one (1) desktop UPS short term back-up power

• Provide and install one (1) repair by replacement CPU (VID S1) o One (1) rack mount CPU, keyboard, and mouse

Configure the CPU with the Base’s current D-21 database Transfer existing software licenses to the new CPU (configure with D-21

V2 software) Provide a copy of the RMF Ready scan results once the DISA STIGs are applied for each server/workstation Existing CPU shall be decommissioned from the Monaco system

• Provide and install one (1) repair by replacement CPU (VID C1) o One (1) rack mount CPU, keyboard, and mouse

Transfer existing software licenses to the new CPU (configure with D-21 V2 software)

Provide a copy of the RMF Ready scan results once the DISA STIGs are applied for each server/workstation

Existing CPU shall be decommissioned from the Monaco system o One (1) replacement widescreen monitor with one (1) single KVM extender for compatibility with the new CPU o One (1) replacement 55” large screen monitor with one (1) single KVM extender for compatibility with the new CPU o Provide and install one (1) desktop UPS short term back-up power

• Provide and install one (1) repair by replacement CPU (VID C2) o One (1) rack mount CPU, keyboard, and mouse Transfer existing software licenses to the new CPU (configure with D-21

V2 software) Provide a copy of the RMF Ready scan results once the DISA STIGs are applied for each server/workstation Existing CPU shall be decommissioned from the Monaco system o One (1) replacement widescreen monitor with one (1) single KVM extender for compatibility with the new CPU o One (1) replacement 55” large screen monitor with one (1) single KVM extender for compatibility with the new CPU o Provide and install one (1) desktop UPS short term back-up power

• Provide and install one (1) replacement KVMA drawer in the existing rack for compatibility with the new CPU’s

• Provide and install one (1) replacement KVM tray in the existing rack for compatibility with the new CPU’s

• Provide and install one (1) rack UPS and one (1) rack UPS battery back-up in the existing rack

• Provide and install one (1) replacement 24 port APL approved network switch in the existing rack

Fire Station 1 building 2815:

• Provide and install one (1) repair by replacement CPU (C2) at Alt Dispatch o One (1) tower CPU, keyboard, and mouse

Existing software licenses will be transferred to the new CPU (configure with D-21 V2 software upgrade)

Provide a copy of the RMF Ready scan results once the DISA STIGs are applied for each server/workstation

Existing CPU will be decommissioned from the Monaco system o Install two (2) replacement widescreen monitors for compatibility with the new

CPU

o Provide and install one (1) desktop UPS short term back-up power

• Provide and install one (1), repair by replacement, primary server (S2) in the Comm

Room o One (1) tower server CPU, keyboard, and mouse

Configure the CPU with the Base’s current D-21 database Existing software licenses will be transferred to the new CPU Upgrade with D-21 V2 Next Gen software Provide a copy of the RMF Ready scan results once the DISA STIGs are applied Existing CPU will be decommissioned from the Monaco system o One (1) replacement widescreen monitor for compatibility with the new CPU

• Provide and install one (1) repair by replacement view generator (VG) in the Comm

Room and upgrade with RDC III, and D-21 V2 Next Gen software o Provide and install one (1) RDC III with one (1) 55’’ large screen monitor and wall mount UPS at location to be determined

• Provide and install one (1) rack short term UPS back-up power in the existing rack

• Provide and install one (1) 24 port APL approved network switch in the existing rack

• Provide and install one (1) 24 port POE APL approved network switch in the existing rack

• Provide and install one (1) 24 port POE APL approved network switch in the Gym

Alarm Shop:

• Provide and install one (1) repair by replacement client (C1) o One (1) tower client CPU, keyboard & mouse

Existing software licenses will be transferred to the new CPU Upgrade with D-21 V2 Next Gen software Provide a copy of the RMF Ready scan results once the DISA STIGs are applied Existing CPU will be decommissioned from the Monaco system o One (1) replacement widescreen monitor for compatibility with the new CPU o Provide and install (1) desktop UPS short term back-up desk power

• Provide and install one (1) 24 port APL approved network switch

General:

• Perform complete back-up of the system database and reports

• Verify network connectivity at all installation facilities

• Validate the system performance after installation

• Provide up to 4 hours of D-21 operator training after system initialization while the installation technician is on-site

• Any additional time or scope will be at additional cost to the Government

• At the conclusion of the project, the contractor shall provide its standard forms, system drawings, and documentation to detail the work that has been completed

PMI Service: The following items shall be performed by trained Monaco personnel on Monaco provided D-21 equipment approximately 6 months after the technology upgrades, notwithstanding published lead times, as applicable:

• Provide complete reports after completion of trip

• Provide any recommendations for upgrades/changes to the D-21 System

• Clean and verify operation of the internal and exterior components of the D-21 PCs o Ensure all cards are seated and operating properly o Check operational status of internal fans o Clean filters as applicable o Check and re-seat cables and connectors as necessary o Defrag the hard drive and clean the hard drive carrier

• Perform printer service to include the following:

o Check ink/toner level if supported in the existing model o Ensure correct drivers are installed on each D-21/EM desktop computer o Print test page from each D-21/EM desktop computer

• Update the D-21 software to the most current site applicable version as determined by Monaco Enterprises, Inc.

o Perform Antivirus Definition updates o Update RMF Ready Software settings to meet new STIGs

If there are any STIGs that are not met, Monaco will assist in justification of the requirements.

• Create a complete database backup, archive database (if determined to be necessary by on-site technician) to improve system performance, and provide backup to the Base on removable media

• Clean and visually inspect all D-21 monitors, adjusting any settings as necessary; tighten cables/connectors and label if necessary

• Conduct extended system-wide poll from each RFM (primary and alternates), test the system’s performance and assist in the correction of any deficiencies in the database

• Check rack mounted UPS systems:

o If digital readout exists, note current load and battery charge percentages;

perform either a self-test if applicable to the UPS model or a 15-minute load test and record results o If no digital readout exists, perform a 15-minute load test and record results

• For all UPS systems, verify that only Fire Reporting systems are connected and report any issues to the representative of the AHJ

• Verify network connectivity between all D-21 network computers and devices

• Verify and test Monaco support connection to allow for continued 24-hour support from the Monaco D-21 help desk

• Ensure redundant D-21 database is synchronized with the primary D-21 database

• Perform redundant server takeover test

• Update media files if new files are available

• Check the condition of all D-21 rack equipment if installed, ensure all connections are secure and all computers and units are operating as intended; note off-normal units on customer report

• Provide a copy of the D-21 software installation disk for archive purposes

• Provide electronic copies of new D-21 manuals if available

• Visually inspect and functionally test Tone Panels, GPIOs, Network Video Monitoring, Mobile Base Stations, and Remote Station Alerting equipment (if installed), clean equipment if accessible at ground level

• Clean the RFM(s), verify redundant RFM operation if in service

• Visually inspect the antenna network from ground level and measure and record forward and reflected power on each RFM-X, RFM-7000, and each RFM Repeater (accessibility must be provided by the site)

• Update the RFM firmware to the most current site applicable version if necessary

• For Radio network connected mobiles, perform a drive test in at least one Mobile Client equipped vehicle to verify mobile connectivity to each Mobile Base Station

• Inspect Monaco provided DVR equipment (if installed) and ensure lines are recording normally

• Inspect Monaco network video monitoring (NVM) systems and provide status reports for any non-functioning cameras (if installed)

• Update D-21 Hazmat and Technical manuals, if available

• Update the D-21 Map, if updates to the existing ESRI map files are provided within 30 days of PO/Contract award o Map refreshes and updates include the incorporation of new or updated GIS layers provided to Monaco for integration into the D-21 Map. If the scope of the map changes—such as adjustments to district boundaries, inclusion of geographic areas outside the current map extent, or updates that impact dispatch decision-making

• Validate the system performance after installation

• Provide up to 4 hours of D-21 operator training after system initialization while the installation technician is on-site