Revised PWS dated 22 Aug 2022.docx

AVB M&R Services Attachment 1: Performance Work Statement

PERFORMANCE WORK STATEMENT

ACTIVE VEHICLE BARRIERS MAINTENANCE AND REPAIR (VB M&R) SERVICES

OSAN AIR BASE

24 August 2022

AVB M&R Services for Osan AB Attachment 1: Performance Work Statement

Attachment 1: Performance Work Statement Page 1 of 32

1. PURPOSE, DESCRIPTION OF SERVICES, AND REQUIRED TASKS

1.1. PURPOSE

The purpose of the Active vehicle barriers Maintenance and Repair (VB M&R) Services Contract is to provide preventive maintenance (PM), inspection, and repair for the active vehicle barriers systems on Osan Air Base.

1.2 DESCRIPTION OF SERVICES

The Contractor shall provide all personnel, labor, equipment, supplies, tools, materials, supervision, travel, periodic inspection, minor repair, and other items and services necessary to provide maintenance for Air Force (AF) active vehicle barrier systems on Osan Air Base.

Active vehicle barrier systems include support equipment such as Hydraulic actuators, control systems (including software), control wiring, circuitry, structural framework, lighting, safety loops and other vehicle detection systems, limit switches, corresponding traffic lights, associated computerized systems, and control cabinets.

It is the Contractor’s responsibility to manage the execution of the PWS requirements in such a manner as to maintain equipment operational rates in accordance with (IAW) PWS Table 2: Services Summary, minimize equipment downtime, and minimize costs per the performance requirements listed below.

For the purpose of this contract, a barrier shall be defined as a crash rated system that operates as a single unit regardless of the number of lanes that the barrier restricts.

1.3 DESCRIPTION OF REQUIRED TASKS

1.3.1 PREVENTIVE MAINTENANCE

The Contractor shall conduct the initial barrier PM service within thirty (30) days of award. The Contractor shall provide ten (10) monthly and semi-annual (monthly inspections are inclusive) inspections, and repair services. The frequency of PM will be identified by the COR. PM services include those actions required to preserve and maintain the systems in such a condition to function efficiently. The Contractor shall comply with the recommendations of the manufacturer and attached Appendix D, Maintenance Action & Frequency. The Contractor is responsible for obtaining the manufacturer specifications. If the manufacturer specifications are not available, the Contractor shall adhere to the following order of precedence (higher to lower): contents of this PWS (APPENDIX D, Maintenance Action & Frequency), Original Equipment Manufacturer (OEM) requirements, and industry standards. The Contractor shall perform PM and shall be responsible for the repair and replacement of all worn or failed components and parts. This includes, but is not limited to, installed additional systems (e.g. pressure pulse and wrong way detection), Programmable Logic Controls (PLCs), relays, and parts that have reached their life expectancy and are prone to fail. Replacement parts shall be commercially available off-the-shelf (COTS) items when available, fully compatible with existing systems, and detailed in the monthly and semi-annual report (see PWS Section 6.1). All new or replacement PLCs shall be open source programmable code. The Contractor shall identify any unscheduled replacement/repair service repairs during PM.

BARRIER PITS – The Contractor shall maintain the cleanliness of barrier pits, power units, shafts, and hydraulic cylinder and shall remove all debris such as trash, oil, absorbents, dirt, silt, leaves, pine needles, snow, ice, and water. Winter weather may cause the barrier systems to become jammed with ice or snow. The Contractor shall confirm that all scheduled PM includes procedures to ensure barrier heaters (as applicable), drainage systems, in-ground vehicle detection, and Infrared Sensor systems are operating properly.

1.3.1.1 TECHNICAL DATA

The Contractor shall acquire the OEM’s Operations and Maintenance (O&M) information and provide an electronic copy to the installation/base to accompany their O&M Plan.

1.3.1.2 CONTRACTOR HOTLINE

The Contractor shall provide a customer service hotline phone number that can be accessed 24 hours a day, 365 days a year to be responsive to Government requests. The Contractor’s customer service function shall be managed to ensure responsiveness. To be responsive, Contractor personnel must be available during all hours to respond to Government requests. The Contractor shall log all calls received and the response calls made by the Contractor. A Telephone Call Log shall be created for each call which shall include the date, time, caller, brief description of the issue, response time for the Lead Technician, and resolution for each telephone call. The Contractor must have a process for resolving AF installation concerns and following up on unresolved requests.

1.3.1.3 TELEPHONE SUPPORT

The Contractor shall have an appropriate Lead Technician contact the Government within two

(2) hours to discuss and attempt to resolve the situation over the telephone, upon official notification by the KO or Contracting Officer’s Representative (COR) via the Contractor Hotline or other means. If the matter cannot be resolved via telephone support, a service call may be necessary (see PWS Section 7.1).

1.3.1.4 INITIAL TRAINING

The Contractor shall provide training sessions to facilitate proper use and operation of barrier systems at each barrier site covered in the Task Order. The Contractor shall schedule the training session to occur in conjunction with a scheduled PM visit. Training may be accomplished by the Lead Technician and/or the PM crew. No certified manufacturer representative is required to perform training. Training shall be scheduled with the installation at least forty-five (45) days in advance. The Contractor shall record the training session and provide one (1) copy of the recorded training to the Government on Digital Video Disc (DVD) within thirty (30) days of the training session. Instruction and instruction materials shall be provided by the Contractor on the training day to include instruction of all barrier systems operations, troubleshooting, and notification procedures. The Contractor shall summarize operations on laminated placards for placement in guard houses and other appropriate locations not accessible to unauthorized personnel.

2 GOVERNMENT RESOURCES/CONTRACTOR’s QUALIFICATION

2.1 BASE SUPPORT SERVICES

The Government will provide emergency (police, fire, and medical) services contract information at the installation level within the TOPR. The location of some barriers might require that the Contractor be accompanied by a Government escort, which will be determined at the Task Order level.

2.2 UTILITIES

The Contractor shall coordinate with the local KO or COR regarding utility availability such as water and electricity to accomplish the requirements of this contract. Any temporary connection of electrical lines that may be required shall be installed, maintained, and removed by the Contractor, and shall not be attempted until proper approvals are obtained from the local Base Civil Engineer Office through coordination with the KO or COR.

2.3 CONTRACTOR AND SUBCONTRACTOR QUALIFICATIONS

The prime contractor shall possess a Business Registration Certificate (사업자 등록증) 종목 - 일반기계장비 수리(General Machine/Equipment Repair) issued by the Republic of Korea (ROK) Government. The Contractor shall provide personnel possessing the skills, knowledge, and training to satisfactorily perform the services required, and shall submit documentation to the KO/COR prior to work starting that the employees who will work on this contract hold the credentials needed to perform AVB M&R as described in the sections below. Personnel performing work under this PWS shall remain employees of the Contractor (or Subcontractor) and shall not be considered employees of the Government. The PM crew shall contain a minimum of one (1) Lead Technician and one (1) Barrier Technician.

2.4 LEAD TECHNICIAN

The Lead Technician performing the work shall be trained on the specific barrier(s) at the military installation and have no less than three (3) years minimum of experience inspecting and maintaining barriers, barrier control systems, and military safety barrier control systems. The Lead Technician’s experience in barrier control systems and safety control systems must include documented experience in troubleshooting, modification, maintenance, and repair of barrier and traffic control systems. The Contractor is required to submit to the KO/COR qualification documentation for all employees certifying proof of qualifications regarding the employee’s background and suitability to perform relative to their criteria in the areas of PM work on active vehicle barriers, completion of annual training of Government personnel, qualifications of personnel, quality control, emergency service calls, routine service calls, additional in- scope work, a safety plan, etc. within five (5) calendar days prior to the start of work. A Lead Technician possessing the required qualifications shall oversee all the work including the work of Barrier Technicians on the site. The Lead Technician must be present when work is being performed for PM, Routine and Emergency Service Calls, and Unscheduled replacement/repair service Work. The Lead Technician must be able to read, write, speak, and understand English.

2.5 BARRIER TECHNICIAN

The Barrier Technicians performing the work shall be trained on the specific barrier(s) at the military installation and have no less than one (1) year minimum of experience inspecting and maintaining barriers, barrier control systems, and traffic control systems. The Contractor is required to submit to the KO/COR qualification documentation for all employees certifying proof of qualifications regarding the employee’s background and suitability to perform relative to their criteria in the areas of PM work on active vehicle barriers, completion of annual training of Government personnel, qualifications of personnel, quality control, emergency service calls, routine service calls, unscheduled replacement/repair service work, a safety plan, etc. within five (5) calendar days prior to the start of work.

2.6 NON-QUALIFIED BARRIER TECHNICIAN

The Lead Technician shall oversee the work of non-qualified barrier technicians. Non- qualified barrier technicians may perform traffic control, cleaning, corrosion control duties, and assist qualified Barrier Technicians with inspecting and maintaining barriers, barrier control systems, and traffic control systems.

2.7 WELDING

If a Contractor or Subcontractor employee performs welding, they shall be certified in the Shielded Metallic Arc Welding process utilizing the American Welding Society (AWS) Code of AWS D.1.1 in the 3G and 4G positions for 1” thick A-36 structural steel. The Contractor shall produce a current welding certification to the COR for each employee performing welding prior to the commencement of any work involving welding. The Contractor shall coordinate with and obtain welding permit issued by the local Base Fire Department via coordination with the COR prior to any cutting or welding.

2.8 ELECTRICAL

Each Contractor or Subcontractor employee performing electrical work on barrier systems shall meet fitness/license requirements per the National Electric Code (NFPA 70) and any local State regulations.

3 SAFETY/ENVIRONMENTAL/AT-OPSEC

3.1 GENERAL

The Contractor shall comply with all Federal, State, and local laws and safety regulations. Compliance with Occupational Safety and Health Administration (OSHA) and other applicable laws and regulations for the protection of Contractor employees is exclusively the obligation of the Contractor. The Government will assume no liability or responsibility for the Contractor’s compliance or noncompliance with such responsibilities.

The Contractor is responsible for furnishing Contractor employees with all necessary personal protective equipment and site-related safety equipment to perform services.

3.2 BARRIER OPERATIONS

The Contractor shall notify the KO or COR immediately via phone when a barrier or barrier system is unsafe and should be de-energized/shutdown until repairs can be made to return the barrier system back to a safe operating condition. Three (3) conditions that require barrier system shutdown until repaired include:

· A barrier system which does not provide a minimum of four (4) seconds of warning to drivers prior to the engagement of the barrier closing the traffic lane.

· The failure of a vehicle presence detection system to properly detect and prevent the activation of the barriers while a vehicle is located over the barrier.

· An active vehicle barrier (AVB) that engages automatically without human direction to activate.

3.3 SAFETY DATA SHEET

In order for installations to meet the requirements of Air Force Instruction (AFI) 32-7002, Chapter 3 Hazardous Material Management, if hazardous materials are expected to be used during performance, the Contractor is required to submit AF IMT 3952, Hazardous Material Identification, and Material Safety Data, so that the materials can be properly authorized, managed, and tracked. All Contractor employees shall have ready access to the SDS while they are on the work site, and there can be no barrier to access the SDS to any Contractor employees or the Government.

3.4 HAZARDOUS MATERIALS/WASTE SPILLS

The Contractor shall take every reasonable precaution to prevent spills of hazardous materials (HAZMAT) in the performance of the contract. The Contractor shall immediately report any HAZMAT spills to the installation’s fire department (phone number to be provided in each TOPR) IAW the installation’s Spill Prevention, Control, and Countermeasure (SPCC) Plan. The Contractor shall comply with this plan when handling and storing all oils, fuels, and HAZMAT. The SPCC Plan can be provided to the Contractor by the Ordering KO. The Contractor shall clean and dispose of all HAZMAT spills IAW local and Federal laws and regulations and the installation’s Environmental Guide. The Contractor shall bear full financial obligation incurred from cleaning and disposing of HAZMAT spills, or release of HAZMAT within the confines of the installation or facility caused by Contractor employees.

3.5 ENVIRONMENTAL COMPLIANCE/HAZARDOUS MATERIALS

The Contractor shall dispose of oil cans, oil residue, and any oil soaked material (e.g., rags and/or paper towels, granulated materials and sand) off-base. The Contractor shall transport and dispose of all waste IAW Federal and local environmental laws and regulations.

3.6 ANTI-TERRORISM (AT) and Operations Security (OPSEC)

Anti-terrorism: Contractor’s personnel or any representative of the contractor entering installation/base shall abide by all security regulations imposed by Installation Commander or Base Commander at all times and shall be subject to security checks. Contractor’s personnel and property shall be subject to search and seizure upon entering the confines of the installation/base, while on, and upon leaving confines of the installation/base.

The training IWATCH/EAGLE EYES/AT Level I shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 45 calendar days after contract award. AT level I awareness training is available at the following website: https://atlevel1.dtic.mil/at.

Base Passes: The contractor shall be required to obtain base passes to Osan Air Base to perform the requirement of this contract. The contractor shall be responsible to submit a base pass request no later than five (5) calendar days after award of this contract. It should be noted that it can take up to 30 days or more to process base pass paperwork. It shall be the responsibility of the contractor to prepare the necessary base pass paperwork to include USFK Form 82, USFK Form 225 EK, family history register, local register, etc. for each individual requiring access to Osan Air Base. The contractor shall also be authorized to receive vehicle passes for each of the contractor’s vehicles used in the performance of the requirements of this contract. It shall be the responsibility of the contractor to prepare the necessary paperwork to include USFK Form 195, vehicle registration, vehicle insurance, copy of driver’s license, etc. for each vehicle requiring access to Osan Air Base. The contractor shall prepare a cover letter listing each individual, skill, escort privileges, vehicle type, vehicle registration number, etc. The contractor shall also provide the COR with two (2) copies of this request letter, with carbons, to include the top copy with original signatures. Escort privileges will only be authorized to company officials and the site superintendent and the Site Foreman. No other individual will be authorized escort privileges. The contractor shall not be authorized to perform any portion of the contract requirements until such time that the contractor has processed the necessary base pass paperwork for entry onto Osan Air Base. All of the above documents shall be turned into the COR for processing with the 51st Security Forces.

Return Post/Base Passes: On the contract completion date, the contractor shall turn in all passes to the sponsor that were issued for the contract and final payment will not be made until such items are returned.

OPSEC: The contractor and all associated sub-contractors shall practice Operations Security. The contractor shall not talk about work outside of the work area nor discuss the work being performed on social media. Unless absolutely necessary to perform the duties stated in the contract, the contractor shall not take pictures of or inside sensitive locations as determined by contracting officer representative. It shall be the responsibility of the contractor to safeguard all documents provided. Documents shall be stored away from view when not being used. Documents that are no longer needed shall be shredded in an approved government shredder.

4 REQUIRED MEETINGS AND BRIEFINGS

4.1 POST AWARD ORIENTATION/CONFERENCE

A post award “Kick-Off” orientation/conference shall be held via teleconference or face-to- face within thirty (30) days after the award. The purpose of this conference is for the Government and Contractor to discuss contract administration, Government expectations, and the Contractor’s Quality Control Plan (QCP).

4.2 MONTHLY PROJECT MEETINGS

The Contractor shall conduct monthly project meetings with the Government to discuss status, issues, work schedule, traffic control plans, and coordination plans. The Contractor shall cover the following information in addition to other agenda items:

· Open work, numbers, and issues

· PM and work schedule

· List of Red/Yellow Equipment (see PWS Appendix E) by Access Control Point (ACP)

· Equipment operational rates

· Site/Installation issues requiring program attention

· Any work delays (either requiring Government or Contractor action)

· Traffic control and road closings

4.3 PREVENTIVE MAINTENANCE OR SERVICE ORDER IN/OUT BRIEFS

4.3.1 GENERAL

Prior to conducting PM or Unscheduled replacement/repair service Work, the Contractor shall provide an in-brief to the KO or COR five (5) days prior to commencement of work. In-briefs shall be conducted on the phone unless Contractor staff needs to meet with installation facility staff on-site. In- briefs may also be combined with the monthly and semi-annual Project Meeting (see PWS Section 4.2). Out- briefs shall be conducted on-site with the KO or COR upon completion of work to inform the KO or COR of work completed, any information that is relevant to the barrier regarding the completed work, and any outstanding issues remaining from the work.

4.3.2 IN-BRIEFS

At a minimum, minutes from in-briefs shall include the following information:

· Identifying PM, Service Calls and Unscheduled Repair

· Scope of work

· Schedule, start, and finish dates

· List of Contractor personnel

· Logistics, including personnel requiring base access

· Traffic control and road closing

4.3.3 OUT-BRIEFS

At a minimum, minutes from out-briefs shall include the following information:

· Status of all completed work

· System operational status

· Review of PM Checklist

· Any work that was not completed and reason

· Notification of de-energization of system

· Any follow-on work required (After Services Summary and Any Needed Repair Summary)

· Any remarks pertinent to the effort

5 PLANS AND DATABASES

5.1 OPERATIONS AND MAINTENANCE PLAN

The Contractor shall develop an Operations and Maintenance (O&M) Plan for the main gate. The O&M plan must include the checklist and test procedures developed to maintain and inspect the A-260 Optimus Road Blocker barrier and barrier support equipment located at the main gate. The O&M Plan shall be part of the Contractor’s proposal submission to be evaluated by the Government prior to the award of the contract and include, at a minimum, the following:

· PM Checklist for the A-260 Optimus Road Blocker barrier and the manufacturer’s service manual.

· A detailed test procedures for barrier operations and safety system testing. At a minimum, these test procedures shall be accomplished after the Contractor’s work is complete and before the system is turned back over to the Government. (For an example of items that are expected to be on the test procedure checklist, see Appendix F.)

· Reports to be prepared and submitted, and records to be maintained. A system data manager ID and password to login and maintain Barrier control system, will be provided after Post-Awarded contract.

· Recommend list of long lead time parts for consideration for storage on-base.

5.2 QUALITY CONTROL PLAN

The Contractor shall develop and maintain a Quality Control Plan (QCP) that ensures proper barrier maintenance. The QCP shall illustrate an adequate inspection system and inspection plan to ensure contract compliance at all installations/bases. The Contractor shall maintain inspection records and make them available to the Government. The Government may (but is not required or obligated to) do its own tests and inspections. The plan shall include the Contractor’s plan to ensure that all barrier systems are maintained IAW the manufacturer’s product literature, professional commercial standards, and this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s QCP shall address all service requirements to maintain proper barrier functionality, to include a description of the process and the qualifications of any key personnel involved with quality control to ensure all tasks are completed within cost, schedule, and quality. The Contractor’s plan shall be approved by the KO/COR prior to work starting after the initial award.

5.3 MAINTENANCE AND REPAIR LOG

The Contractor shall develop and maintain a maintenance and repair log. The Contractor may use the provided Microsoft Excel template/spreadsheet in PWS Appendix F, or the Contractor may use their own format if approved by the KO or COR and as long as the requirements in PWS Appendix F are included at a minimum. A maintenance and repair log shall be kept for the main gate. The log shall contain a list of equipment at the facility, the frequency of maintenance on the equipment, the warranty information for all equipment having remaining manufacturer’s warranty, all equipment installed under the contract, and warranty status on new equipment. This list shall include vendor, model number, serial number, installation date, warranty start date, the Contractor’s warranty expiration date, and the equipment manufacturer’s warranty expiration date (see PWS Section 9.6). The log shall also contain equipment repair costs (to the system level), deficiencies, and problem areas that need corrective work. Non-serviceable equipment shall also be listed on the maintenance log, but shall not be counted in performance metrics or covered under PM procedures. Equipment may be added to this list only with approval of the KO. The Contractor must submit any requests to remove equipment from the contract or as determined by repair expenses or other factors for consideration. Records in the log shall be maintained for the duration of the contract and turned over to the Government at completion of the contract. The maintenance and repair log as submitted by the Contractor will be electronically recorded and maintained by the Government in the permanent facility files. The information obtained from the maintenance and repair log will be used to schedule the required maintenance and repair work through Contractor efforts as appropriate and update real property records as necessary.

6 DOCUMENTATION OF MAINTENANCE AND REPAIR

6.1 MONTHLY AND SEMI-ANNUAL REPORTS

The Contractor shall provide actual dates of completed PM since the previous monthly, and semi-annual reports and a list of pending maintenance and associated work plans that have been identified by the KO/COR or the Contractor. The Contractor shall clearly designate if the pending work was initiated by the Government (KO/COR) or the Contractor. Reports shall be delivered NLT 5 business days after completed PM.

6.1.1 MONLTHY AND SEMI-ANNUAL REPORTS CONTENT

The Contractor shall include the following in each monthly, quarterly and semi-annual report:

· Executive overview of the condition and work completed on the barriers

· Dates and times of PM performed/work repairs and when repairs were completed for barrier systems

· Description of parts/materials replaced, actual cost, Task Order number, and names of technicians performing the repairs

· Narrative describing deficiencies and problem areas that need corrective work

· Narrative of the equipment condition and recommendations for proactive minor and routine repair tasks intended to reduce unscheduled barrier downtime

· Maintenance, repair, inspection, and testing findings identified

· Maintenance and Repair Log and completed PM Checklist

· For equipment under warranty, identify any warranty issues that need to be addressed

· Minutes from In-briefs

· Minutes from Out-briefs

· Minutes of Monthly, Quarterly and Semi-Annual Project Meetings

· Monthly Event and Telephone Call Log

· Operational Rate

· Supporting photographs, if requested by the Government

7 SERVICE CALL ROUTINE/EMERGECY REPAIRS

7.1 SERVICE CALL RESPONSE

Upon official notification by the KO/COR via the Contractor Hotline or other means, the Contractor shall have an appropriate Lead Technician respond and start repair within 1 hour during normal duty hours and within 2 hours after duty hours from the receipt of Service Call; however, the lead technician is encouraged to keep equipment downtime to a minimum. The contractor shall not be compensated for repeated responses to service calls that are not correctly the first time. In the event that the popup barriers are activated due to an operational failure, the contractor shall restore the deployed barriers for normal vehicular traffic flow. If the barriers cannot be returned to operational within six (6) hours the contractor (Lead Technician) shall provide the COR with a repair plan before the contractor leaves the site. After the leaving the site, the contractor shall provide the repair plan’s estimate and schedule for the proposed plan within twenty-four (24) hours of the Lead Technician’s visit unless otherwise negotiated and approved by the COR.

Once the qualified Lead Technician arrives on-site and determines the extent of the repair required, the contractor shall notify the KO or COR of the scope and cost of the repairs. If the repairs cannot be made within six (6) hours or twenty-four (24) hours, the contractor shall submit a plan for COR evaluation and KOR evaluation/approval for a task order to be created. The official repair shall include the relevant facts and proposed costs for the situation (see PWS Appendix C).

The contractor shall coordinate with the installation or facility representative (Security Forces) to close traffic in the lane in which the active barrier is located and in adjacent lanes as required before starting service call response. Contractor shall ensure appropriate cones are in the roadway per local requirements.

7.2 ROUTINE SERVICE CALL

The contractor shall respond routine service calls outside of monthly inspection and PM. The contractor shall have an appropriate Lead Technician respond and start repair within one (1) hour during normal duty hours. The contractor shall provide a copy of form per each routine service including actual parts/materials cost, receipts of parts/materials and labor for invoice. Routine Service Call will be paid under separate requirement ELINs.

7.3 EMERGENCY SERVICE CALL

The contractor shall have an appropriate Lead Technician respond to urgent/emergency service calls non-duty hours and start repair within two (2) hours response time. The contractor shall provide a copy of form per each emergency service including actual parts/materials cost, receipts of parts/materials and labor for invoice. Emergency Service Call will be paid under separate requirement ELINs.

7.4 UNSCHEDULED REPLACEMENT/REPAIR SERVICE WORKS

Contracts for the performance of maintenance, modification, and repair of various items generally contain unscheduled replacement/repair service work requirements. Unscheduled replacement/repair service work requirements task the Contractor to identify needed repairs and recommend corrective action during regular PM or during the performance of a Service Call. During performance of PM, or as a result of a Service Call, unexpected equipment failures in. In this scenario, the Contractor shall notify the COR immediately. The notification will include a written statement to identify recommended repairs and recommend corrective action along with a report indicating the date of completion to make the repair to include labor, material, travel, and incidental costs to accomplish the work. This type of requirement service work, a task order issued by the KO is required. When a Task Order requires work not covered by PM/Service Calls, the Contractor shall not continue with any of the additional work discovered unless the KO authorizes it. Unscheduled replacement/repair service works will be paid under separate requirement ELINs.

All parts and materials used shall meet Operations & Maintenance, manufacturers and or industry standards. All parts and materials shall be approved by the COR. All repair shall be in accordance with commercial practices using parts specified by the manufacturer or items of equal or better quality. The contractor shall be responsible for keeping records of all material warranties and for providing the government credit for the material that requires replacement while covered under the terms of the warranty. All repair and replacement work shall have the industry standard warranty period after the Final Inspection.

The contractor shall complete unscheduled replacement/repair service works within fourteen (14) calendar days after a Task Order is issued. In the event that the Contractor anticipates failure to respond on time, the contractor shall immediately notify the COR, and give them all pertinent details.

The contractor shall provide to the COR a detailed written report within two (2) calendar days after the repair/replacement work is completed. The report shall include the date and time of the service call, the mechanical/electrical/control/safety deficiencies found, actual parts replaced, parts cost, man hours per repair, and the name of the technician performing the repair/replacement.

Parts and repair requirement will be exercised after the barrier’s manufacturer warranty has expired; date of warranty expiration is on 29 April 2023.

8 PERFORMANCE

8.1 SURVEILLANCE

Verification of performance objectives and surveillance for actual AVB M&R services will be accomplished through CORs at the installation/base level for individual Task Orders. CORs will perform inspections and surveillance IAW the base-specific Quality Assurance Surveillance Plan (QASP), which shall contain the information within PWS Table 2: Services Summary (Note: additional performance objectives may be added at the Task Order level as required). The COR will evaluate Contractor performance of the services listed in Table 2: Services Summary to determine if the performance thresholds are met, and all surveillance will be documented with the QASP Checklist. All actions taken by the Contractor to correct deficiencies found by the Government as a result of quality assurance surveillance, and by the Contractor as a result of quality control, shall be at the Contractor’s own expense and without additional reimbursement by the Government. Defective repairs shall be accomplished (referred to as a “callback”) within five (5) business days. Re-performance is the preferred method of correcting any unacceptable performance. If performance is still unacceptable after a callback, the Contractor may be issued a Contract Discrepancy Report (CDR), which is a report citing unsatisfactory services or performance for which the Contractor is responsible under the PWS.

8.2 METHODS

Surveillance methods include review of quarterly reports, periodic surveillance, CDRL submission, periodic surveys, and customer complaints. Surveillance methods can change after contract award based on, but not limited to, acceptance of the Contractor’s QCP (see PWS Section 5.2) or Contractor performance.

8.3 BARRIER SYSTEM OPERATIONAL RATES

The AVB shall be operational at least ninety-six (96) percent of the time. Operational is defined as all barrier systems or crash beams being fully functional (Green or Yellow Rating) at the ACP. See Appendix E for ratings definitions for barrier systems and details on barrier ratings, which shall be used in the facility assessment. The operational rate is an annual measure beginning after the first instance of PM. Operational downtime shall begin once the Contactor is notified of the non-operational barrier. Performance Standard and Acceptable Quality Level: ACP operational rate of ninety-six (96) percent.

Example: An ACP that has a barrier system for the inbound and outbound lanes must have the barrier systems rated Green or Yellow at the same time, ninety-six (96) percent of the time, to meet this requirement.

8.4 DELIVERABLES

The Contractor shall submit deliverables per the contract’s CDRLs within the timeline established (see PWS Table 1). Performance Standard and Acceptable Quality Level: One hundred (100) percent on-time delivery to the Government.

TABLE 1: CONTRACT DATA REQUIREMENTS LIST (CDRLs)

Semi-Annual Para. 5.3, inclusive

8.5 PERFORMANCE METRICS

Performance of a service shall be evaluated to determine whether or not it meets the established performance threshold (see PWS Table 2). The performance of the Contractor will also be measured using periodic customer satisfaction surveys. Re-performance is the preferred method of correcting any unacceptable performance.

TABLE 2: SERVICES SUMMARY

SERVICE

PWS REFERENCE

PERFORMANCE STANDARD AND ACCEPTABLE QUALITY LEVEL

SURVEILLANCE METHOD

Full Preventive Maintenance (PM)

1.3.1

Service Call Response

7.1 100% of Service Calls responded to within specified timeframe by qualified Lead Technician Random Inspection

Unscheduled Replacement/Repair Service Work

7.4

Government 100% Inspection

9 GENERAL, ADMINISTRATIVE, AND SECURITY INFORMATION

9.1 PUBLIC DISCLOSURES

The Contractor shall not make a public announcement or disclosure relative to information contained or developed under this contract, except as authorized by the KO.

9.2 HOURS OF OPERATION

Maintenance, periodic inspection, and repair services are normally provided during non-peak hours and working days, excluding legal Federal and National holidays. The contractor shall conduct business, between the hours of 0430 – 2300 Monday through Friday. During the performance of PM work, the contractor shall make the effort to schedule work performance at 0500 before the front gate opens or at 2200 after the front gate is closed, if this is not possible, the most preferred time for Security Forces is during the low-traffic hours between 0900 – 1300 hours. The contractor shall be available for service call repairs during the normal business hours. The contractor shall be available 24 hours a day, seven days a week including holidays for Emergencies. Contractor shall coordinate the work schedule with the COR identified in writing by the KO.

9.3 WORK COORDINATION

The Contractor shall coordinate all work with the KO or COR at least fourteen (14) days in advance with the exception of Service Calls. Coordination for Service Calls follows the procedure in PWS Section 7.1. The Government is not responsible for any costs incurred by the Contractor resulting from failing to coordinate work with the KO or COR.

9.4 WORK AREA

The Contractor shall at all times keep work areas free from any accumulation of debris, waste material, rubbish, tools, scaffolding, equipment, and materials. Upon completion of the job or when away from the work area, the Contractor shall leave the work area and its premises in a clean, neat, safe, and workmanlike condition. The Contractor is responsible for removal and proper disposal of all job-related waste material from the worksite. The Contractor shall be responsible for all work area, traffic barricades, and traffic flagging operations when required.

9.5 REPLACEMENT EQUIPMENT DISPOSITION

The disposition of all replaced equipment including batteries shall be coordinated with the COR. Unless the COR states in writing that the replaced equipment shall be turned in to the COR, the Contractor shall properly dispose of the equipment or materials off-base.

9.6 WARRANTY

The Contractor shall provide at least the same warranty terms, including offers of extended warranties, offered to the general public in customary commercial practice. At a minimum, the Contractor shall provide a one-year parts and labor warranty for all components installed during the performance of this contract. The warranty shall commence upon replacement of parts or system completion and acceptance. System acceptance is defined as approval by the KO or COR. After being notified of a problem with a component under warranty, the Contractor shall investigate the issue and respond to the KO or COR within twenty-four (24) hours, to include weekends.

9.7 GOVERNMENT DATA RIGHTS

The Government will retain rights to all documents, materials, electronic files, and configuration data produced under this contract. All documents and materials under any aspect of this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the KO. All materials supplied to the Government will be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

APPENDIX A: DEFINITIONS AND ACRONYMS

Unscheduled replacement/repair service Work: Any labor or parts that exceed the PM and Service Call thresholds.

Authorized Personnel: Individuals authorized to place “calls” to the Contractor for response to a Service Call or any other maintenance action or service covered in the PWS.

Contract Discrepancy Report (CDR): A report issued to the Contractor citing unsatisfactory services or performance for which the Contractor is responsible under the PWS.

Contracting Officer (KO): Individual responsible for ensuring performance of all necessary actions for effective contracting and compliance with the contract terms, safeguarding the interests of the United States in the contractual relationship, ensuring that the Contractor receives impartial, fair, and equitable treatment under this contract, and determining the final assessment of the Contractor’s performance.

Task Order/Ordering KO: KO located at the installation/base that places the Task Order who has oversight of that Task Order.

Contracting Officer’s Representative (COR): Individual responsible for providing continuous program and technical oversight of the Contractor’s performance, reporting early identification of performance problems to the KO, and documenting Contractor performance.

Damage to Government Property: Damage or abnormal deterioration caused by physical abuse or negligence.

Defective Service: A service output that does not meet the standard of performance associated with the particular service area in PWS Table 2: Services Summary.

Escort: One or more persons who accompany the Contractor in high security areas on a military installation.

Inspection: Detailed visual examination of all barriers and components. Safety and operational testing to insure proper and safe operations before turning the system back over to the Government.

Proposal: To submit in writing an offer listing discrepancies identified during inspection of barriers.

Quality Control Plan (QCP): The Contractor’s program of action to effectively and efficiently manage the quality of performance objectives relating to standards of performance and inspections necessary to assure that the service satisfy the requirements from concept through validation.

Service Call: A service call is defined as work where repair(s) and/or part(s) replacement is/are completed on barrier systems. The Lead Technician shall respond and start repair work within 2 hours during normal duty hours and within 4 hours after duty hours from the receipt of Service Call.

Services Summary (SS): Identifies the key service outputs of the contract that shall be evaluated by the Government to assure contract performance.

DFARS Defense Federal Acquisition Regulation Supplement DVD Digital Video Disc

SDDCTEA Surface Deployment and Distribution Command Transportation Engineering Agency

AVB M&R Active vehicle barriers Maintenance and Repair

APPENDIX B: AS-BUILT DRAWINGS AND O&M MANUAL

As-Built drawings and O&M manual will be provided after post award meeting.

AVB M&R Services for Osan AB Attachment 1: Performance Work Statement

Attachment 1: Performance Work Statement Page 14 of 32

APPENDIX C: SERVICE CALL TEMPLATE

APPENDIX D: PM EXAMPLE CHECKLIST ITEMS

Preventive Maintenance (PM) Checklist Items expected in the Operations and Maintenance (O&M) Plan: The Contractor shall develop and submit with their proposal a work plan that details the guidelines for maintenance and repair activities A-260 Optimus Road Blocker. This O&M work plan shall include detailed instructions on how PM checks and inspections will be performed and/or tested, how repairs will be affected, troubleshooting guidelines and procedures, and maintenance manuals used.

Barrier Services shall be performed monthly maintenance/repair action unless otherwise noted in the contract and shall include, at a minimum, the following:

· Visually inspect the AVBs for any loose or missing hardware as following:

Wedge Barrier Cover, knee protection cover, skid resistance on wedge barrier, hydraulic cylinder, key lock, hydraulic oil, housing assembly, EFO switch, drainage, wedge barrier hinge and channel, gate plate, rampart server, TS-VBS (Touch Screen), Red/Yellow/Green lights, mater panel, power button, power indicator lamp, reset key, security button, remote key and panel. Repair and replace any missing hardware.

· Ensure operating cycle time within five (5) seconds upward or downward.

· Clean and remove any debris from the troughs of barrier, BCP enclosure, vault area and the surrounding area to ensure proper movement. Recommend using high-pressure water hose.

· Remove/clear snow and ice buildup during inclement weather.

· Record all observations and report to COR for any coordination requirements for unscheduled service, replacement parts, or any suggestions regarding the performance of the active barrier (during 1 year warranty, expires 29 Apr 2023). Note: Document all adjustments, components replacements, and signs that components may be nearing the end of their life cycle, and other information for the purposes of trend analysis and developing recommendations for future service.

· Place active barrier in the full UP position.

· Install safety support poles in accordance with the maintenance introduction.

· Comply with applicable lock-out tag-out procedures to ensure that power is not inadvertently restored or that the active barrier is not activated from any operator station.

· Inspect vault area to verify that all components, hardware, cables, and wiring is properly secured. Verify that the area is clear of all tools, cleaning materials, and any other debris.

· Before removing lock-out tag-out devices, make sure all personnel are clear of the wedge area.

· Remove lock-out tag-out devices, make sure all personnel are clear of the wedge area.

· Restore electrical power at the main breaker and battery backup (if provided).

· Place the active barrier in the full UP position.

· Remove the safety support poles.

· Verify proper operations of vehicle presence detection loops, signal lights, barrier caution lights, alarm horns, if provided, and/or other safety devices integrated with active barrier’s control system by cycling the barrier system at least 2 additional times.

· Return active barrier’s control system to normal operating mode as directed by Security Force and/or installation standard operating procedures.

· Ensure all tools, equipment, and materials are accounted for and removed from the roadway. With client permission, remove traffic control and resume normal operation.

Barrier Services shall be performed Semi-Annual maintenance/repair action (Monthly maintenance action is inclusive) unless otherwise noted in the contract and shall include, at a minimum, the following:

· Perform monthly maintenance/repair action requirement as part of the semi-annual maintenance/repair.

· Apply light grease to all hinges using grease fittings (Zerk Fitting). Recommend grease that is classified with “NLGI “LB” 2nd grade” or equal.

· Ensure that all connecting tubes, pipes, and hoses for Hydraulic Pump Unit (HPU) is clean, anti-corrosive, no scale or dust/debris. Operating oil temperature will be 120-degree Fahrenheit/48.9-degree Celsius or manufacturer’s recommended temperature.

· Check and calibrate oil flow control valve (solenoid valve) in HPU is operating in six (6) seconds.

· Ensure that the hydraulic pump noise is due to system pressure, oil flow control valve, the hold down bolt, oil level and etc.

· Ensure that the accumulator is operating between 1,800 to 2,000 psi and nitrogen pressure keeps, 1,100 psi pressure. Replace accumulator if it cannot maintain a pressure of 1,100 psi.

· Check and adjust the pressure switch and ensure it is maintaining a pressure between 1,800 to 2,000 psi.

· Inspect pressure switch, replace pressure switch if the motor continues to operate even after the wedge barrier is completely closed in accurate system pressure.

· Tighten all bolts, including covers.

· Provide inspection result and any findings to COR with digital and hard copy.

· Change the oil manufacture recommend for hydraulic system.

· Inspect and ensure the AVB is systematically connected and well operational in Traffic system.

· Provide inspection result and any findings to COR with digital and hard copy.

APPENDIX E: BARRIER SYSTEM RATING CRITERIA

The overall barrier system shall be rated by the Government according to the following criteria based on the input provided from the installations sites.

VB M&R SYSTEM STANDARD REPORTING GUIDANCE

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