Statement of Work_Supply and Service Contract _KAA_Amendment 2.pdf

Office of the Program Manager- Saudi Arabian National Guard

(OPM-SANG)

Base Operations and Support Statement of Work (SOW)

W90BRJ-22-R-0008

Table of Contents

SECTION I - VII

General Information

SECTION A.1.

Facilities and Operations Services

SECTION A.2.

Custodial and Housing Services

SECTION A.3.

Supply Services

SECTION A.4.

Transportation Services

SECTION A.5

Vehicle Maintenance

SECTION A.6.

Saudi Government Liaison Services

SECTION A.7.

Immigration Support Services

Appendix A

Performance Requirement Summary

GENERAL INFORMATION

I. General. The following paragraphs of this section provides general information to assist the Contractor in the overall performance of the contract.

II. Scope. Unless otherwise specified, provide all resources and management necessary to perform Operations and Maintenance support services at OPM SANG occupied building at Khashm-Al-An (KAA).

III. Project Management. Contractor shall perform all related administration services necessary to meet the minimum requirements of this Statement of Work (SOW), upkeep shop operations, ensure property control measures are in place, and provide the equipment and real property maintenance as per manufacture’s recommendations to include Kingdom of Saudi Arabia (KSA) and US Government regulations, codes, laws, technical manuals, and manufacturer’s instructions; and recommendations relevant to the services being performed.

IV. Government Furnished Property (GFP). Contractor shall be accountable for

GFP property. Contractor and Contracting Officer Representative (COR) shall jointly prepare an itemized inventory of all equipment and tools provided by the government for the performance of this contract. The inventory shall be performed 15 days after contract award and shall include item description (nomenclature), quantity, condition and replacement estimated cost. The inventory of GFP shall begin within 15 days after contract award. Upon 100% completion of the GFP inventory it shall be incorporated into the contract agreement. The contractor shall protect all GFP records and shall have a single point of contact (POC) of all GFP records.

V. Contractor Liability for Government Property. The loss of Government property that is the result of willful misconduct or lack of good faith on the part of the Contractor's managerial personnel repairs or replacement of government property shall be at the expense of the contractor.

VI. The Contractor’s managerial personnel shall ensure adequate operations and training for all mobile and stationary GFP utilized to perform this contract. Only the Contracting Officer (KO) will make the final determination about contractor- caused damages to GFP. If the contractor disagrees with the KO decision, then the Contractor may make a claim as described per contract clauses.

VII. Handling of Hazardous Materials (HAZMAT). Contractor shall comply with local Saudi Arabia laws in handling HAZMAT materials.

Section A.1 FACILITIES SERVICES

A.1.1 The contractor shall coordinate directly with the Contracting Officer’s Representative (COR) for all parts, tools and materials required to complete all necessary maintenance. The contractor shall inform the COR of any repair requirements outside basic maintenance.

A.1.2 Contractor shall comply with the most current edition of EM 385-1-1, The United States Army Corps of Engineers Safety and Health Requirements Manual https://www.usace.army.mil/Safety-and-Occupational-Health/Safety-and- Health- Requirements-Manual/. Facilities and Operations customer support hours of operation are Sunday through Thursday 0800-1630 hours.

A.1.3 Scheduled Maintenance. Contractor shall provide all scheduled maintenance support for the facilities at Khasm-Al-An (KAA) and associated grounds within the warehouse complex and the immediate area surrounding the complex. Services shall also include interior and exterior electrical, water, and as well Preventive Maintenance Schedule.

A.1.4 Cannibalization. Parts from one unit are not to be used in another unit unless the contractor is directed by the KO. Contractor shall be responsible for completing all open work orders.

A.1.5 The contractor shall use the following standards to meet all facilities maintenance and repair.

A.1.6 Use of Toxic/Hazardous Materials (HM). In the event HM will be used in the execution of the contract, the Contractor shall provide a list of materials, quantities, and Material Safety Data Sheets (MSDS) to the COR. The COR will then forward the MSDS(s) to the necessary Government offices for approval.

A.1.7 Remove Debris/Police Grounds. Contractor shall perform general litter patrol in the OPM-SANG Warehouse complex on KAA. Remove and dispose of natural debris, (tree limbs, leaves, dry brush, rodent habitats, dead animals, etc.), and man-made debris. Police areas to maintain a neat and professional appearance as required.

A.1.8 Dead Animals. All dead animals are to be collected for disposal within 4 duty hours of knowledge of the dead animal. Prior to disposing, report number and type (bird, dog, cat, unrecognizable, etc.) to the COR.

A.1.9 Contractor Damaged Grounds. Any damage to grounds areas due to the contractor’s actions or inactions shall be restored at the contractor’s expense.

Section A.2 CUSTODIAL SERVICES

A.2.1 Contractor shall maintain hard floors free of grit, soil, dust, scuff and heel marks, stains, spills, debris, litter and other foreign matter by effective routine cleaning.

Cleaning shall be accomplished by vacuum, sweep, dust mop, damp mop, spot clean, http://www.usace.army.mil/Safety-and-Occupational-Health/Safety-and-http://www.usace.army.mil/Safety-and-Occupational-Health/Safety-and-etc. and contractor shall apply cleaning solutions if applicable, for the specific floor type. After cleaning, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. Baseboards, corners, and wall/floor edges shall also be cleaned. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning as required.

A.2.2 Clean Floor (Walk-Off) Mats. Vacuum and/or clean interior and exterior floor mats. Mats shall be free of all visible lint, litter, debris, soil and other foreign matter.

Soil and moisture underneath mats shall be removed and mats returned to their normal location.

A.2.3 Trash Collection/Removal. All trash receptacles shall be emptied, while performing other required cleaning functions, and returned to their initial location. Bags solid waste placed near a trash receptacle and marked “TRASH” shall be removed.

Any soiled or plastic trash receptacle liners shall be replaced.

A.2.4 Dusting. All surfaces shall be dusted weekly. Dusting shall be performed on surfaces of furniture, appliances, doors, countertops, copiers, workstations, desks, blinds, and any places where dust accumulates in facilities as required.

A.2.5 Restroom Floor Care. All floor surfaces shall be deep-cleaned, scrubbed, sealed, polished, waxed, and stripped as required for the appropriate surface to maintain, protect and ease normal routine floor cleanings. After periodic maintenance, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water.

Moveable items shall be tilted or moved to sweep and damp mop underneath. Grout on the wall and floor tiles shall be free of dirt, scum, mildew, and residue.

A.2.6 Stock Restroom Supplies. Contractor shall ensure restrooms are stocked sufficiently so any provided supplies including toilet tissue, paper towels, and hand soap do not run out. Supplies shall be stored in designated areas. If supplies run out prior to the next service date, the contractor shall refill within 2 hours of notification.

A.2.7 Restroom Trash Removal. All trash containers in restrooms and locker rooms shall be daily emptied, trash disposed, and containers returned to their original locations. Contractor shall provide and replace any obviously soiled, worn or torn plastic trash can liners. Trash receptacles shall be left clean, free of foreign matter and free of odors.

A.2.8 The contractor shall police and empty trash around the KAA warehouse complex to include the break area, including around the Snack Bar and alternate Security Operations Center (SOC) and entrance way fence line on a daily basis. Contractor shall clean and disinfect bathrooms (to include the toilets and sinks) daily. Contractor shall replenish custodial supplies for the bathroom daily and clean mosques.

A.2.9 Custodians will also be responsible to conduct weekly washing of the exterior of all vehicles and ensuring the interiors are kept clean.

A.2.10 Contractor shall maintain supply records of housing stock for commonly used office cleaning stock. This record shall include an accurate inventory of items and stock levels. The stock shall be organized so it is secured but easily accessible when required.

Housing items inventory records and historical transaction data shall be maintained by the Supply Branch main office. All transactions that affect the status of items on hand or on order shall be completed and entered in the database on the same day that the transaction occurs. A current, accurate inventory shall be maintained at all times. Items issued out to Government authorized personnel shall be done by means of a written temporary hand receipt.

Section A.3 SUPPLY SERVICES

A.3.1 Supply Services. Contractor shall provide all necessary personnel, supervision, and management, necessary to provide property management support, supply, and supply support services in support of the OPM-SANG. Supply Branch personnel shall have a basic proficiency in English language (speaking, reading and writing), and have basic computer skills. The Site Supervisor and personnel serving as Property Management and Inventory clerks must have exceptional English speaking, reading and writing skills, ability to use computer and have the abilty to gain access to KAA.

They must be proficient in database management, inventory control, research, the ability to prepare forms and memorandums, as well as demonstrate efficient organization skills, attention to detail and exceptional customer service skills (these positions will deal with customers daily). They may assist with minimal translation of invoices provided in Arabic, as well as some verbal translation assistance with vendors/delivery personnel conducting business with the Supply Branch. In addition, the Site Supervisor must have a general understanding of supply, supply services and property management that will encompass all Supply Branch Operations enabling operating efficiency and customer support. Supply Branch customer support hours of operation are Sunday through Thursday 0700-1500 hours.

A.3.2 General Supply Requirements

A.3.2.1 Contract workforce shall be trained in use of automated supply operations and able to use the automated inventory control tools (bar code scanners and readers provided by Government. Contractor shall assist in receiving, handling, labeling, storing, issuing, and disposing of OPM property with oversight by OPM-SANG Supply Branch personnel and/or COR.

A.3.2.2 OPM-SANG property, stock control records and historical transaction data shall be maintained in the system of record. At a minimum the contractor shall track the following information: maintain, track, and manage OPM- SANG equipment, expendable/durable supplies, and other supply service support requirements.

A.3.2.3 All transactions that affect the status of stock on hand, on order, location or serviceability status shall be completed and entered into the system of record on the same day that the transaction occurs, or when documentation is received from equipment life cycle manager and the database kept current at the beginning of each business day. The only exception to this requirement, is when a high volume of new equipment arrives at the issue/receiving warehouse, which must be inventoried, tagged, and entered onto the property book record. At a minimum, but not limited to, the following items shall be tracked in the system of record: OPM-SANG property and US Army-owned equipment such as automated data processing (ADP) equipment, motor vehicles, appliances, radios, Global Positioning Systems (GPS), TV, and other items as determined by the OPM-SANG Property Book Officer, its nomenclature including make and model, serial number, cost, property identification number, transaction history, serviceability status, location and or hand receipt number/account, on hand quantity. For durable and expendable equipment and supplies at a minimum, but not limited to nomenclature, transaction history, current inventory, cost, and location.

A.3.2.4 Expendables Section: The contractor shall perform duties to include receiving and proper storage of supplies, interface with vendors and suppliers, count, receive, and sign for items in conjunction with OPM-SANG Supply personnel, along with database management. Remove & inspect items and equipment, store items in the appropriate locations and dispose of packaging. Prepare supply request for delivery.

Perform cyclic inventories of ADP, office, and custodial supplies. Contractor shall operate the Expendable Warehouse by providing services to include but not limited to:

Receiving and proper storage of supplies, interface with vendors and suppliers, count, receive and sign for items in conjunction with OPM-SANG Supply personnel, open and inspect the contents of crates and boxes, remove and inspect items and equipment, store items in their appropriate locations, and properly dispose of the packaging materials. With approval of the COR or Supply Branch Chief, update Expendable Supplies database by adding new items and inputting the nomenclature, item code, quantity, location code and cost, and likewise removing obsolete items. Contractor shall oversee and allocate space for temporary or permanent storage of bulk items which includes pallets of copier paper, toilet paper, paper towels, etc. and ensure that shelves are restocked as required. Under no circumstance shall the contractor decline an order or product on behalf of OPM-SANG Supply Branch personnel prior of approval from the Chief, Supply Branch or the COR.

A.3.2.5 Property Section: The contractor shall perform proper storage of property.

Separate items by non-expendable (property book) and expendable/durable items (non-property book). Receive, store, issue, deliver, pick up, and assist with the turn-in of select OPM-SANG equipment. Update property book database with new equipment and updating subsequent hand receipts by verifying nomenclature, serial numbers, and etc. Prepare issue documentation for customers.

A.3.2.6 The contractor shall supply - Multilingual supervisor needed to oversee and communicate the day-to-day operations of all warehouse personnel.

A.3.2.7 Contractor shall provide daily, weekly, monthly reports of data contained in the database, as requested by the COR and OPM-SANG Supply Branch.

A.3.2.8 Storage locations of all stock on hand shall be maintained in a neat and orderly manner. As stock items are received, they shall be stored in designated storage locations. Contractor shall provide reports of data contained in the database, as requested by the COR and OPM-SANG Supply Branch personnel.

A.3.2.9 Contractor will receive, move, stack/store, and transport equipment and supplies in a professional manner ensuring that no damage is caused to the items being moved/transported. Contractor shall operate forklifts (to upload and or download) and other vehicles, deliver equipment and expendable supplies to Al Nakhla Residential Resort (ANRR) or any KO approved locations and account for all transported property and expendable/durable supplies. Forklift operator and are required to wear appropriate safety apparel and uniforms provided by the Contractor. The contractor shall move supplies and equipment between Al Nakhla Residential Resort (ANRR) and KAA only during normal business hours. Requirements outside of normal business hours are not authorized.

A.3.2.10 Contractor shall physically count materials, supplies, and equipment for temporary and long-term storage. Contractor shall perform run to Al Nakla Residential Resort (ANRR) as needed to deliver office and custodial supplies and pick up of supplies and equipment, etc. for return to KAA Supply Branch. Contractor shall coordinate requirements through OPM-SANG Supply Branch personnel for equipment and/or supply “access/departure”.

Inventories. Contractor shall support monthly random announced and/or unannounced 10% inventories conducted by OPM-SANG Personnel as well as the 100% annual inventory of the Expendable Warehouse. Property Management Personnel support both monthly 10% and the 100% annual serial number inventory of the Issue/Receiving and Turn-In warehouses. Inventories of Property Book items are conducted to verify proper data entry onto the Property Book. Inventory will verify proper nomenclature, make, model, and serial number. Inventory tolerance is 0% missing items.

A.3.2.11 Contractor shall coordinate with the USG to ensure incoming supply requests and prepare items for issue and delivery to OPM-SANG Offices located on KAA and

ANRR.

A.3.2.12 Professional Work Area. Contractor shall always maintain a clean and safe warehouse environment. At a minimum the contractor shall provide the following services to include but not limited to maintaining warehouse areas cleanliness by ensuring proper trash removal and maintenance of the area through periodic and systematic warehouse cleaning of shelves and storage bins, periodic cleaning of all items and equipment; perform Quality Control (QC) of all items and equipment for issue and re-issue purposes; police and empty trash around the warehouse complex to include sweep the offices and mop once a week, clean the office furniture to keep free from visible dust and dirt, empty the trash cans in the offices, clean windows and blinds to keep them free from streaks and dust and ensuring all customer service.

A.3.2.13 Contractor shall ensure the supply vehicle is properly cleaned, fueled and maintained for daily use and is parked in the Supply branch area at the end of each duty day. Use of the supply vehicle after hours, on weekends or overnight shall be approved by the KO.

A.3.2.14 Sandals, flip flops, or any open toed shoes shall not be worn on the worksite at any time.

A.3.2.15 Specific Supply Requirements. Contractor shall perform the following services to operate the Organizational Clothing and Individual Equipment (OCIE)/Turn-In Warehouse, Supply Branch Expendables Warehouse, Issue and Receiving Warehouse, and OPM-SANG Property Accountability operations:

A.3.2.16 Maintain all storage, maintenance, issue and receiving and other historical transaction records IAW OPM SANG System of Record requirements.

A.3.2.17 Provide requested transaction reports, inventory reports and other tracking reports as requested by the COR.

A.3.2.18 Contractor shall provide inventory and maintenance services to include but not limited to: Perform cyclic inventory, ADP and cleaning supplies, gather data of supplies and equipment with the bar code scanner, as requested by the COR, and computer maintenance by performing data back-up, ensuring accurate item descriptions are entered into the database, perform bar code scanner maintenance, inspect and clean storage shelves and cabinets as needed. Contractor shall track movement of stock to determine which items are "high volume/fast moving" vice "low volume/slow moving stock" and make recommendations as to stock level adjustment and reorder requirements to the COR for processing and decision. Contractor shall prepare initial listing of items required for reorder based on established re-order points, coordinates requirements with OPM- SANG personnel for order placement and vendor delivery.

A.3.2.19 Contractor shall operate the Supply and Turn-In Warehouse by providing services to include but not limited to: Receiving and proper storage of supplies and equipment, interface with vendors and suppliers, count, receive and sign for the items in conjunction with OPM- SANG Supply personnel, open and inspect the contents of crates and boxes, remove and inspect items and equipment, store items in their appropriate locations and properly dispose of the packaging materials.

A.3.2.20 Meals Ready to Eat (MRE). Contractor shall ensure MREs are maintained in a climate-controlled area and that expiration dates and extension dates are tracked.

MREs are only issued for contingency operations. Contractor shall alert Supply Branch Personnel regarding issues with storage to include: lack of A/C or heating, water damage or rodent issues. Certificate of extension will be maintained in plain site with MRE storage. Contractor shall direct any requests for MRE to support training to OPM- SANG supply branch personnel for determination. Contractor shall support MRE issue, if required, by transporting and distribution should contingency situation dictate, and or if determined MRE should be issued to support training requirements.

A.3.2.21 Issue/Receiving Warehouse. Contractor shall operate the Supply Branch Issue and Receiving Warehouses at KAA by providing services to include but not limited to:

Receiving and proper storage of supplies and equipment, interface with vendors and suppliers, count, receive and sign for the items in conjunction with OPM-SANG Supply personnel, open and inspect the contents of crates and boxes, remove and inspect items and equipment, store items in their appropriate locations, properly dispose of the packaging materials, oversee and allocate space for temporary or permanent storage of bulk items. Items will be segregated by non-expendable (property book) and expendable/durable items (non-property book).

A.3.2.22 Contractor shall coordinate with the OPM-SANG Property Book Officer prior to updating the property book with the addition of new items and equipment. Data entry points include: unique item identifier, item nomenclature, maker/brand, model, serial number, cost, account number and location, and current status. All non- expendable (property book items) will be added to the property book, identification tags prepared and affixed, if applicable, and DA Form 3161 issue document prepared before items delivered and/or issued to the customer. Contractor will verify customer is on valid DA Form 1687 prior to coordinating in conjunction with OPM-SANG PBO/Supply personnel, delivery, installation access and any additional logistical requirements.

A.3.2.23 Contractor shall coordinate with OPM-SANG Supply Branch Personnel regarding the issue and delivery of expendable/durable items received at the Issue/Receiving warehouse. Contractor shall confirm customer with Branch personnel.

All issue documentation shall be prepared prior to issue/delivery to customer.

A.3.2.24 Property Management/Control. Primary OPM-SANG property accountability and management functions are maintained through the OPM-SANG Property Book Office, OPM-SANG Supply Branch. Internal life cycle management of particular commodities shall be handled as follows: G6 (Automation Equipment), G4 Housing (appliances, villa/office furnishings, and hospitality items), G4 transportation (vehicles).

Life cycle of OPM- SANG equipment, and US Army Equipment (dual-tracked) is maintained in the property book system. Contractor shall ensure that at a minimum the following information is tracked in the system: unique item identifier, nomenclature, brand/maker, model, serial number, account number and location, and current status.

A.3.2.25 Equipment Receipt, Issue and Turn In. Contractor shall receive, store, deliver, issue, and pick up select OPM-SANG equipment authorized for use in Government owned/leased facilities. Contractor will verify requests for equipment against the DA Form 1687, and prepare appropriate issue documentation, DA Form 3161 or DA Form 2062, for signature by the OPM SANG PBO and the receiving hand receipt holder.

Contractor shall verify all serial numbers prior to issuing the equipment. Prior to receipt of equipment, the contractor shall ensure that all items are verified by nomenclature and serial number prior to accepting equipment for turn in, and signature on the DA Form 3161 by the PBO.

A.3.2.26 Preparation and Maintenance of Hand Receipts. Contractor shall support the OPM-SANG Property Book Officer in managing OPM-SANG equipment. This includes preparation of hand receipts, inventory lists, and issue/turn in documents as required.

Contractor shall have the ability to conduct research for transaction history via the system of record as well as manual document search. Hand receipts and supporting documents are prepared/provided to Hand Receipt Holder (HRH) at request of the PBO and or request of the HRH. Issues, transfers, or other equipment moves are finalized based on guidance from the PBO. Contractor shall assist in development of turn in, flow down, or destruction lists. Additionally, contractor shall assist with tracking 100% annual inventory status.

Section A.4 TRANSPORTATION SERVICES

A.4.1 Transportation Services. Contractor shall provide all necessary personnel, supervision, management, and services necessary to support OPM-SANG Transportation Requirements. Vehicles and initial issue of equipment for these services shall be provided as Government Furnished Property (GFP).

A.4.2 Contractor shall employ only technically proficient, knowledgeable, and qualified personnel to perform the work under this contract. Technical proficiency shall be determined based upon available local safety and training standards maintained by the contractor. Contractor shall provide records demonstrating compliance with OSHA equivalent training standards IAW 29 CFR 1910.178 https://www.osha.gov/pls/oshaweb/owadisp.show_document?p_table=STaNDaRDS&p _id=9828 within 7 days after requested by the COR. Inability to complete the OSHA equivalent training requirements shall require that the individuals be replaced at the contractor’s expense.

Dispatcher and Transportation Services

A.4.3 Provide drivers controlled by dispatchers for dispatch operations. The KAA Motor pool Facility requires to have a dispatcher present during normal operation hours (0730 to 1500) Sunday through Thursday). Contractor shall provide sufficient number of dispatchers to allow for illness, vacation & off time. All dispatchers shall be capable of reading, writing, and comprehending English and shall be proficient with computers.

A.4.4 The contractor shall provide drivers to support OPM-SANG transportation services. Two must be heavy drivers capable of driving a 30 passenger bus within the legal and regulatory statutes of the Kingdom of Saudi Arabia. The drivers will be responsible for, but not limited to, driving vehicles to maintenance facilities, transporting OPM-SANG personnel due to accident.

A.4.5 Transport the OPM-SANG local hire workforce morning and evening, Sunday through Thursday, and on Friday and Saturday as required, to locations located throughout Riyadh and surrounding areas. This number will fluctuate as the workforce changes. Contractor will ensure enough routes are established to allow adequate time for workers to report to their job site at 0730.

A.4.6 Drivers shall maintain a high degree of personal hygiene, have a clean and serviceable uniform daily, and shall wear collared long sleeve or business shirts with company logo and nametag, long pants, and shoes. No sandals or open toed shoes shall be worn at any time. All drivers shall knowledgeable of Riyadh and surrounding areas, possess the appropriate valid professional KSA driver’s license. The vehicle shall be clean and maintained in safe, reliable condition at all times. The driver shall report any safety issues with the vehicle immediately to the dispatcher. The driver shall perform preventive maintenance checks following Government provided checklists at the beginning of each shift ensuring all contract operated vehicles have proper fluid levels and are in safe operational condition.

A.4.7 KO approved transport O&M workforce to and from all contracted worksites to include but not limited to: ANCC and KAA workshop facilities by use of multiple http://www.osha.gov/pls/oshaweb/owadisp.show_document?p_table=STaNDaRDS&p_id=9828 http://www.osha.gov/pls/oshaweb/owadisp.show_document?p_table=STaNDaRDS&p_id=9828 passenger buses. This workforce transportation will not be counted against local hire routes and services for OPM-SANG transportation requirements. Transportation times shall be established to allow adequate time for workers to report to their work site on time.

A.4.8 Utilization of GFP. GFP issued to the contractor workforce to perform assigned duties shall be parked at the KAA motor pool at the end of the workday. GFP will not be used for personal convenience or support for any other contract.

A.4.9 All GFP vehicles shall be assigned an operator who shall perform daily maintenance checks utilizing Government provided checklists and maintain the equipment in a safe operational condition. Any problems identified shall be reported to the KAA. The assigned operator shall be responsible of any damages caused by negligence or failure to maintain the equipment and contractor shall reimburse the government the cost of repairs. All checklists shall be maintained by the dispatcher and shall be provided upon request by the COR or KO for review.

A.4.10 Contractor shall pay for all traffic fines incurred by its vehicle operators.

A.4.11 Certifications and Safety. The contractor shall ensure the operators have current (less than 3 years old) certifications meeting the OSHA equivalent certification identified in paragraph A.4.12, showing the ability to operate all specialty equipment such as: forklifts, wreckers, and 30 plus passenger buses. An updated list of operators and certification dates shall be provided to the COR on a quarterly basis.

A.4.12 Contractor shall ensure all GFP vehicles are operated in a safe and responsible manner at all times in strict accordance with all KSA traffic laws. The contractor shall ensure all personnel operating Material Handling Equipment (MHE) are OSHA equivalent certified IAW 29 CFR 1910.178, https://www.osha.gov/pls/oshaweb/owadisp.show_document?p_table=STaNDaRDS& p_id=9828

A.4.13 Contractor shall ensure operators will not operate any vehicle/equipment with known defects or safety issues.

A.4.14 Contractor shall ensure all personnel who operate any powered equipment or vehicles receive annual refresher training for the safe operation of that equipment.

Contract personnel who receive more than 2 moving violations in a 12 month period and/or are involved in any motor vehicle accident shall be required to have driver safety refresher training prior to being allowed to operate a Government-Furnished Vehicle. All training must be documented and submitted to the COR or KO within a week after training completion.

A.4.15 Contractor shall be responsible to maintain the vehicles parking and wash areas at KAA so no dirt, trash or accumulation of unusable/broken equipment is left on the premises. Maintain all wash rack equipment in working condition. Problems with washing equipment and expendable items shall be reported to the transportation Chief or COR for immediate correction. A high-pressure washer will be available at the KAA site and prior to use the contractor personnel shall be trained on the proper use of the http://www.osha.gov/pls/oshaweb/owadisp.show_document?p_table=STaNDaRDS&p_id=9828 equipment.

A.4.16 Contractor shall wash vehicles ensuring the vehicle maintains a clean and professional appearance. At a minimum the interior and exterior of GFP vehicles should visibly be free of dust, dirt, mud, foreign objects, or scratches. No oils, such as Armor all or other solutions shall be applied to tires or other plastic/rubber surfaces.

Windows shall be clean inside and out, free of streaks, smears, and smudges. Paper towels shall not be used in cleaning interior glass as not to damage the window tint film.

Section A.5 Vehicle Maintenance

A.5.1 Automotive Maintenance Services. Contractor shall provide mechanics proficient in their trade to operate and maintain the OPM-SANG automotive maintenance facility and vehicle fleet of approximately 175 vehicles.

A.5.2 All mechanics shall be proficient in the repairs of gas and diesel engines, automatic transmissions and transaxles, manual drive trains and axles, suspension and steering, brakes, electrical and electronic systems, heating and air conditioning, and engine performance. The contractor shall ensure all employees maintain their technical proficiency which includes attending training programs at the contractor’s expense. All mechanics shall be proficient and qualified for inspecting, troubleshooting, servicing, using diagnostic equipment, and repairing all vehicles and equipment owned by the Government. In order to demonstrate mechanic proficiency the contractor shall demonstrate at a minimum mechanics are certified by a General Motors (GM) dealerships to maintain vehicles or at least 5 years of mechanic experience.

Maintenance and repair services shall be conducted at KAA.

A.5.3 Contractor shall provide at a senior shop foreman to manage the shop operations who is capable of reading, writing, and comprehending English and is proficient with computers. Contractor shall follow the established work schedule: Shop operations 0700 to 1530 hours, Sunday through Thursday.

A.5.4 Contractor shall perform scheduled preventive maintenance, unscheduled maintenance, troubleshooting and repairs for all equipment. All services shall fully conform to manufacturers’ recommendations and specifications. All repairs and services shall preserve the integrity of warranties in force and maximize vehicles’ service life.

A.5.5 Work Environment and Safety. Contractor shall maintain the automotive maintenance facility clean and free of any type of safety hazards. All trash is emptied from trash bins daily, bay floors are free of tripping hazards etc. Outside areas shall be kept free of debris, clutter, and hazardous spills. Hazard materials shall be disposed of/stored in accordance with local laws. Any facility malfunctions shall be reported in writing to the COR upon discovery.

A.5.6 Contractor shall ensure Government furnished equipment such as tools, diagnostic, mechanical, and shop equipment are properly used, accounted for, inspected, and maintained. Each Mechanic shall be issued a Consolidated Tool Kit all items shall be accounted for/maintained at all times.

A.5.7Contractor shall ensure all safety polices and guidelines are followed. Ensure all personnel wear appropriate clothing and shall wear coveralls with company logo and nametag, and safety shoes (steel toed) that are provided by the contractor.

A.5.8 Oversight and Liability. Ensure all maintenance and repair work is approved and prioritized by the Chief, Transportation Branch. Contractor shall inspect, troubleshoot and repair vehicles brought in for scheduled or unscheduled maintenance as specified by the work order. All work orders shall be completed & repairs inspected by the shop foreman. Return work orders back to the work order clerk when the vehicle repairs are complete.

A.5.9 Contractor shall provide assistance as needed to the Chief, Transportation Branch in developing the preliminary cost estimates of damages for vehicles requiring accident repair outside the scope of this contract.

Section A.6 SAUDI GOVERNMENT LIAISON SERVICES

A.6.1 Saudi Government Relations Services. Contractor shall provide Government relations representatives to interface with Saudi government offices and officials to assist in obtaining/processing visa clearances, authorizations, and other OPM-SANG required documents. This shall include but is not limited to all necessary actions to provide and maintain current visas and passports for approximately 100 OPM-SANG personnel. In addition, the contractor will assist in obtaining Saudi driver’s licenses and other legal documents that facilitate the stay of OPM-SANG personnel in the Kingdom of Saudi Arabia.

A.6.2 Contractor shall perform all related administration services necessary to perform the work to include maintenance of accurate and complete records, files, libraries of documents to include Kingdom regulations, codes, laws, instructions and recommendations, which may be necessary and related to the functions being performed. Contractor shall provide related services such as automated systems input and database maintenance, preparing/typing and providing required reports, compiling historic data, performing typical administrative work and submitting information, as specified or directed by the KO.

A.6.3 Riyadh Passport Department. Contractor shall provide the following support services to include but is not limited to: Process Iqama (residence permit) renewal for approximately 100 Foreign National Transportation Agreement (FNTA) OPM-SANG personnel and their dependents that are holding a separate Iqama. This shall include all necessary actions to obtain a separate Iqama for dependents who have become 18 years old. Obtains Exit/Re-entry visa for an estimated 40 FNTAs OPM-SANG personnel and their dependents, annually. Transfers information from the expired passports to the new passports for an estimated 40 FNTAs OPMSANG personnel and their dependents. Obtains Hajj (Pilgrimage) permits for those who desire to go for Hajj.

Perform a background check at Ministry of Interior (MOI) for all OPM comers and all new contractor employees, estimated at 100 employees annually. Assists with the release of items from Saudi Customs, as required. Obtains Saudi Certificate of Birth for the new born babies. Coordination for Vehicle Transportation of any deceased OPM-SANG employee through Customs after all coordination and completion of related paperwork from outside Government Agencies.

A.6.4 Law Enforcement. Act as a liaison for any interaction with Saudi Arabian police.

A.6.5 Traffic Police Department. Assists and follow-up traffic police accidents and acquires police releases for repair of vehicles. Provide information and guidance for obtaining and renewing the Saudi Driver’s licenses for approximately 100 OPM-SANG members annually. To include assisting with obtaining finger prints and escorting to the Motor Vehicle department. Obtains new vehicle registrations to replace lost/damaged registrations, estimated at 5 annually. Obtains new vehicle license plates to replace lost/damaged plates, estimated at 5 annually. Coordination with the Ministry of the National Guard transportation department will be required to obtain registrations and license plates. Submit the vehicle registrations and license plates of the totally damaged vehicle or old vehicles to the Traffic Police, estimated at 5 annually.

A.6.6 Saudi Civil Affairs Department., Certificates of Death and all related documents.

A.6.7 The Ministry of Foreign Affairs. Obtains Exit/Re-entry visas from Ministry of Foreign Affairs for approximately 150 OPM-SANG personnel and their dependents, annually. Obtains approval from Ministry of Foreign Affairs for business visas for visitors to visit OPM-SANG, and visitor visas for OPM personnel family members to visit Saudi Arabia (approximately 40 annually). Submit documents and certifications to ministry for verification and authentication (approximately 10 annually).

A.6.8 Country Embassies. US Embassy - Issue passports for all OPM-SANG individuals, estimated at 100 personnel annually. Other Embassies - Obtains country visas from foreign Embassies for all OPM-SANG authorized personnel (approximately 10-country visas annually).

A.6.9 Foreign Affairs for business visas for visitors to visit OPM-SANG and visitor visas for OPM personnel family members to visit Saudi Arabia (approximately 40 annually). Submit documents and certifications to ministry for verification and authentication (approximately 10 annually).

A.6.10 Country Embassies. US Embassy - Issue passports for all OPM-SANG individuals, estimated at 125 personnel annually. Other Embassies - Obtains country visas from foreign Embassies for all OPM-SANG authorized personnel (approximately 10-country visas annually).

Section A.7 Immigration Support Services

A.7.1 Saudi Government Relations Services. Contractor shall provide Government relations representatives to interface with Saudi government offices and officials to assist in obtaining/processing visa clearances, authorizations, and other OPM-SANG required documents. This shall include but is not limited to all necessary actions to provide and maintain current visas and passports for approximately 100 OPM-SANG personnel. In addition, the contractor will assist in obtaining Saudi driver’s licenses and other legal documents that facilitate the stay of OPM-SANG personnel in the Kingdom of Saudi Arabia.

A.7.2 Contractor shall perform all related administration services necessary to perform the work to include maintenance of accurate and complete records, files, libraries of documents to include Kingdom regulations, codes, laws, instructions and recommendations, which may be necessary and related to the functions being performed. Contractor shall provide related services such as automated systems input and database maintenance, preparing/typing and providing required reports, compiling historic data, performing typical administrative work and submitting information, as specified or directed by the KO.

A.7.3 Riyadh Passport Department. Contractor shall provide the following support services to include but is not limited to: Process Iqama (residence permit) renewal for approximately 100 Foreign National Transportation Agreement (FNTA) OPM-SANG personnel and their dependents that are holding a separate Iqama. This shall include all necessary actions to obtain a separate Iqama for dependents who have become 18 years old. Obtains Exit/Re-entry visa for an estimated 40 FNTAs OPM-SANG personnel and their dependents, annually. Transfers information from the expired passports to the new passports for an estimated 40 FNTAs OPM-SANG personnel and their dependents. Obtains Hajj (Pilgrimage) permits for those who desire to go for Hajj. Perform a background check at Ministry of Interior (MOI) for all OPM-SANG comers and all new contractor employees, estimated at 100 employees annually.

Assists with the release of items from Saudi Customs, as required. Obtains Saudi Certificate of Birth for the newborn babies. Coordination for Vehicle Transportation of any deceased OPM-SANG employee through Customs after all coordination and completion of related paperwork from outside Government Agencies.

A.7.4 Issue /Renew Residential permanent Iqama Cards and Multiple Exit Re-entry visas.

A.7.5 Saudi Civil Affairs Department. Obtain Certificates of Birth, Certificates of Death and all related documents.

A.7.6 The Ministry of Foreign Affairs. Obtains Exit/Re-entry visas from Ministry of Foreign Affairs for approximately 150 OPM-SANG personnel and their dependents, annually. Obtains approval from Ministry of Foreign Affairs for business visas for visitors to visit OPM-SANG and visitor visas for OPM personnel family members to visit Saudi Arabia (approximately 40 annually). Submit documents and certifications to ministry for verification and authentication (approximately 10 annually).

A.7.7 Issue /Renew Ministry of National Guard access Badge (SANG IDs).

A.7.8 Issue family visit visas/register on MOI website (Absher)

A.7.9 Country Embassies. US Embassy - Issue passports for all OPM-SANG individuals, estimated at 100 personnel annually. Other Embassies - Obtains country visas from foreign Embassies for all OPM-SANG authorized personnel (approximately 10-country visas annually).

A.7.10 Foreign Affairs for business visas for visitors to visit OPM-SANG and visitor visas for OPM personnel family members to visit Saudi Arabia (approximately 40 annually). Submit documents and certifications to ministry for verification and authentication (approximately 10 annually).

A.7.11 Country Embassies. US Embassy - Issue passports for all OPM-SANG individuals, estimated at 125 personnel annually. Other Embassies - Obtains country visas from foreign Embassies for all OPM-SANG authorized personnel (approximately 10-country visas annually).

A.7.12 Issue /Renew Diplomatic/Tourist Passports for civilian and military personnel and follow up with the passport agent at USMTM, US Embassy and Washington Field Office.

A.7.13 Prepare packets to issue Saudi Driver’s License for (Female) and arrange for driving tests at King Khalid International Airport traffic department.

A.7.14 Using Muqeem Application to access to Ministry of Interior MOI website which allows us to review the resident and workers data and complete their transactions online such as:

Issue /Cancel/print exit re-entry visas Issue Exit Visas Issue / renew iqamas (Residence permits).

Add a family member Vehicle violations Status of the Driver license Health Insurance Resident status (out or inside Kingdom) Status of the Fingerprints

A.7.15 Provides additional emergency support to mission partner units on Eskan Village to include USMTM, and MOI-MAG, U.S. Embassy.

A.7.16 Review and sign “Out of Kingdom Travel Passport/visas Validation” before individual travel

Appendix A Performance Requirement Summary Performance

Objective Performance Standard and

Acceptable Quality Level (AQL) Monitoring Method Incentive / Remedy

1. Periodic maintenance of Government- Furnished Property (GFP) i.e.

mechanical, electrical, and air conditioning equipment, etc.

GFP maintained in accordance with manufacturer's recommendations and records indicate the maintenance performed. Inspections reveal no more than five deficiencies in maintenance records and/or two GFP items determined unsuitable for use due to contractor negligence identified during month inspected.

Review of work order logs; customer feedback forms; reviews during scheduled surveillance for the month; reviews during periodic and unscheduled surveillance/sampling during the month.

If Contractor’s performance does not meet the Acceptable Quality Level (AQL), the Government will have the option to apply the following remedies:

Corrective Action Plan, Suspension of Payment, Suspension of Contract, and Termination of Contract.

2. Preventive Maintenance.

Failure to follow the approved schedule for reasons not beyond control (ex: a resident cancels). No more than two deficiencies identified during month inspected.

Customer feedback forms; reviews during scheduled surveillance for the month; reviews during periodic and unscheduled surveillance/sampling during the month.

If Contractor’s performance does not meet the Acceptable Quality Level(AQL), the Government will have the option to apply the following remedies:

Corrective Action Plan, Suspension of Payment, Suspension of Contract, and Termination of Contract.

3. Production and Work Order (WO) Control Section.

Failure to operate WO section in accordance with the Performance Work Statement. No more than three deficiencies identified during month inspected.

Review of work order logs; customer feedback forms; reviews during scheduled surveillance for the month; reviews during periodic and unscheduled surveillance/sampling during the month.

If Contractor’s performance does not meet the Acceptable Quality Level(AQL), the Government will have the option to apply the following remedies:

Corrective Action Plan, Suspension of Payment, Suspension of Contract, and Termination of Contract.

5. Grounds debris removal.

Within one month, no more than four deficiencies identified.

Customer feedback forms; reviews during scheduled surveillance for the month; reviews during periodic and unscheduled surveillance/sampling during the month.

If Contractor’s performance does not meet the Acceptable Quality Level(AQL), the Government will have the option to apply the following remedies:

Corrective Action Plan, Suspension of Payment, Suspension of Contract, and Termination of Contract.

6. Dead Animal Disposal.

No more than three deficiencies identified during a month.

Customer feedback forms; reviews during scheduled surveillance of the month; reviews during periodic and unscheduled surveillance/sampling during the month.

If Contractor’s performance does not meet the Acceptable Quality Level(AQL), the Government will have the option to apply the following remedies:

Corrective Action Plan, Suspension of Payment, Suspension of Contract, and Termination of Contract.

7.Cleanliness of Outside Areas.

No more than one deficiency identified during month inspected.

Periodic surveillance. All required services completed daily

If Contractor’s performance does not meet the Acceptable Quality Level(AQL), the Government will have the option to apply the