Attachment_0002_QASP_PARTS_WASHER_SOLVENT_SERVICE.pdf

Quality Assurance Surveillance Plan For

PARTS WASHER SOLVENT SERVICE

AP230060562001

Reviewed: Reviewed:

Planner/Estimator/COR Contracting Officer Lawrence L Cruse

TARA-PSO

PURPOSE

This Quality Assurance Surveillance Plan (QASP) provides a standard for the COR of to evaluate progress of work as it is being performed. .

The QASP provides a systematic method to evaluate the services that the Contractor is required to furnish, but not the details of how the Contractor accomplishes the work. This plan uses inspection as the primary evaluation criteria. This surveillance assures the Government that the Contractor’s performance is acceptable.

Any noncompliance with contract performance is deemed “sub par”. The term “sub par” refers to a support service that does not meet the standard of performance specified in the contract. The Contractor not the Government is responsible for management and quality control actions to meet the terms of the contract. The methods of surveillance recognize that unforeseen and uncontrollable problems do occur. Effective management and use of a quality control plan will allow the Contractor to operate within the specified surveillance requirements. QA’s are expected to be objective, fair, and consistent in evaluating Contractor’s performance against the standards.

1. PROCEDURES

1.1 Quality Assurance Schedule

The Contractor’s performance will be evaluated on a daily/weekly/monthly basis, to ensure the scope of work remains on schedule. (This is necessary to ensure that Rock Island Arsenal Environmental Directorate (IMNE-RIA-PWE) can provide the required documentation to the Environmental Protection Agency (EPA) to show compliance concern safe storage of waste products.

1.2 Surveillance

In accordance with the Statement of Work the Senior Contractor reviewer (SCR) will maintain close contact with the COR to ensure the progress and scope of work is acceptable..

All surveillance inspections made by the QA will be recorded on a Government or locally devised form. Documentation will record the Contractor’s past performance. The completed form(s) becomes the official Government record of the Contractor’s performance.

When surveillance detects unacceptable service, the COR will record the information on the checklist and request the Contractor to verify via email the unacceptable service. The Contractor will be required to resubmit the corrected topic review pages. The results will be recorded on the checklist.

3. Method of Surveillance

Sampling

Random inspections to verify adherence to proscribed procedures may occur at any time.

2. UNACCEPTABLE PERFORMANCE

When performance is deemed unacceptable, the COR will so inform the Contractor’s Senior Contractor Reviewer, explain why, and request confirmation from the SCR via email. By submitting the email confirmation, the SCR is only acknowledging notification of unacceptable performance, not admitting fault.

Disputes in surveillance should be referred to the Contracting Officer.

The COR will notify the Contracting Officer of sub par performance. If any services do not conform to contract requirements, the Government may require the Contractor to reperform the contract requirements at no increased cost to the Government. When sub-par performance cannot be corrected by re-performance the Government may:

Require the Contractor to take action necessary to ensure future performance conforms to contract requirements.

Reduce the contract price to reflect the reduced value of the services performed.

3. SURVEILLANCE GUIDE

The QASP Surveillance Guide defines the performance objective and shows the pertinent portion of the Performance Work Statement, the Performance Threshold and the Government’s Method of Surveillance for this contract.

Performance Objective Performance Threshold Method of Surveillance

CONTRACTOR will provide regular s scheduled service based upon outlined schedule developed by COR and contractor POC

100% adherence COR acceptance

Contracted Service Technician to perform repair/ replacement of any needed parts discovered in performance of normal scheduled service

100% adherence: Needed repairs discovered while performance of normal scheduled service

COR acceptance

Contracted Service Technician to perform repair/ replacement of any needed parts discovered by JMTC personnel during routine usage

100% adherence:

CONTRACTOR to respond within 2 business day of COR notification

COR acceptance