QASP.pdf

QUALITY ASSURANCE AND SURVEILLANCE PLAN

For Visual Information Support Services for WRAIR Contract Number: < upon award, enter contract number>

Contract Description: This requirement will provide visual information support to the WRAIR STRATCOM – VI office. The contractor shall provide a variety of graphic design, administrative, photography, audiovisual, and digital content development support services to support these efforts.

Contractor’s name: < upon award, enter contractor name > (hereafter referred to as the contractor).

Contents

1. PURPOSE

2. GOVERNMENT ROLES AND RESPONSIBILITIES

3. CONTRACTOR REPRESENTATIVES

4. PERFORMANCE REQUIREMENTS SUMMARY MATRIX

5. METHODS OF SURVEILLANCE ................................................ Error! Bookmark not defined.

PERFORMANCE REPORT

CONTRACT DISCREPENCY REPORT (CDR)

1. PURPOSE

This Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate performance for the stated contract. This QASP explains the following:

• What will be monitored

• How monitoring will take place

• Who will conduct the monitoring; and

• How monitoring efforts and results will be documented.

This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance. In addition, the QASP should recognize that unforeseen and uncontrollable situations may occur.

This QASP is a “living document” and the Government may review and revise it on a regular basis. However, the Government shall coordinate changes with the contractor. Updates shall ensure that the QASP remains a valid, useful, and enforceable document. Copies of the original QASP and revisions shall be provided to the contractor and Government officials implementing surveillance activities.

The following FAR clauses may apply depending on contract type:

52.246-4 Inspection of Services – Fixed-Price

2. GOVERNMENT ROLES AND RESPONSIBILITIES

The following personnel shall oversee and coordinate surveillance activities.

Contracting Officer (KO) - The KO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The KO shall also assure that the contractor receives impartial, fair, and equitable treatment under this contract. The KO is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

Assigned KO: John Niziolek Organization or Agency: USAMRAA Telephone: (301) 619-1348 Email: john.m.niziolek.civ@mail.mil

Contract Specialist (CS) - The CS acts as an acquisition consultant and serves as liaison between the contract office and Walter Reed Army Institute of Research (WRAIR).

Assigned CS: John Fitzsimmons Telephone: 301-619-8435 Email: john.l.fitzsimmons8.civ@mail.mil

Contracting Officer’s Representative (COR) - The COR is responsible for technical administration of the contract and shall assure proper Government surveillance of the contractor’s performance. The COR shall keep a “QASP and Performance” file. At the conclusion of the contract or when requested by the KO, the COR shall provide documentation to the KO. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. The contractor shall refer any changes they deem may affect contract price, terms, or conditions to the KO for action.

Assigned COR: TBD Telephone Email:

mailto:john.m.niziolek.civ@mail.mil

3. CONTRACTOR REPRESENTATIVES

The following employees of the contractor serve as the contractor’s Program Manager and Task Manager for this contract. <Communication should occur with them during QASP development. It will help if they review the draft QASP and accept the final version. You may delete the stated roles or change the naming convention if applicable. >

Program Manager - <upon award, enter name> Telephone: <enter number> Email: <enter address>

Task Manager - <upon award, enter name> Telephone: <enter number> Email: <enter address>

Other Contractor Personnel - <upon award, enter name or delete these lines if not applicable> Title: <enter title> Telephone: <enter number> Email: <enter address>

4. PERFORMANCE REQUIREMENTS SUMMARY MATRIX

PERFORMANCE REQUIREMENTS SUMMARY MATRIX

# PWS

Ref. Performance Objective

Acceptable Quality Level

Performance Measurement

Method of Surveillance Incentive

1 6.1, 6.2.1.3

The contractor shall provide visual information support to the STRATCOM-VI office

Meets: 99.9

- 99.99%.

The contractor completes work orders and requests as required.

Monthly reports, COR observation

Frequency:

Monthly

Past Performance

2 6.1, 6.2.1.1 6.2.1.2 6.2.1.4 6.2.1.5

The contractor shall provide administrative support to the STRATCOM-VI office

The contractor answers phone calls; assesses, orders, and tracks supplies, and keeps records.

Monthly reports, COR observation

Frequency:

Monthly

Past Performance

3 6.2.2 The contractor shall provide photography support.

The contractor operates equipment, completes photographs and provides studio support as requested.

Monthly reports, COR observation

Frequency:

Monthly

Past Performance

4 6.2.3 The contractor shall provide graphics shop support.

Meets: 99.9

- 99.99%.

The contractor completes graphics and printing tasks in a timely manner

Monthly reports, COR observation

Frequency:

Monthly

Past Performance

5 6.2.4 The contractor shall provide graphics shop support.

Meets: 99.9

- 99.99%.

The contractor provides video, photo, and audio support for events held by the WRAIR

Monthly reports, COR observation

Frequency:

Monthly

Past Performance

6 6.2.5 The contractor shall Meets: 99.9 The contractor provides Monthly reports, Past Performance develop content to support science and research missions.

- 99.99%. digital signage and graphics as needed.

COR

observation

Frequency:

Monthly

7 16.11.

4 iWATCH Training -

Contractor shall provide iWATCH training to all personnel within 30 calendar days of contract award.

Meets: 99.9

- 99.99%.

The contractor completes training within 30 days of award and within 30 days of new employees commencing performance. Results will be reported to COR NLT 45 days following award.

Monthly reports

Frequency:

Monthly

Past Performance

8 16.11 Installation Access - Contractor shall follow installation access procedures.

Meets: 99.9

- 99.99%.

The contractor completes all Installation Access requirements accurately and within 30 days of award or new employee hire.

Monthly reports

Frequency:

Monthly

Past Performance

9 16.11.

OPSEC SOP – Contractor shall submit OPSEC SOP that meets minimum quality standards.

>90%

(Sum of all contractor personel who have completed iWATCH training within 30 calendar days of contract award) / (total number of contractor personnel supporting the contract)

Review of Training report from the contractor.

Past Performance

10 16.11.

Information Assurance – Contractor information assurance workforce personnel are trained in accordance with DoD and Army policy

< 1 incident per month

Sum of all incidents in which contractor personnel did not follow installation access procedures

Direct observation by

COR and installation security.

Past Performance

PERFORMANCE REPORT

Contract Number: <insert number>

Prepared by: (Name of COR) <insert name>

Date and time of observation: <insert date>

Observation:

<Examples of items to include in a report are:

- Method of surveillance.

- How frequently you conducted surveillance.

- Surveillance results (Exceeds, Meets, Does Not Meet).

- Number of observations.>

Prepared by: <Enter COR’s name>

COR’s Signature Date

CONTRACT DISCREPENCY REPORT (CDR)

< The COR may initiate a CDR at any time, including whenever the number of monthly recorded defects for a performance standard exceeds the allowable number of defects; anytime unacceptable performance is determined critical in nature and requires formal corrective action; and whenever an unfavorable trend is detected in contractor performance.>

Contract Number: <insert number>

Contractor Project Manager: <insert name>

From: <insert name of COR>

Date and time observed discrepancy:

Contract Discrepancy:

<Describe in detail. Identify any attachments.>

Corrective action plan:

A written corrective action plan < is / is not > required.

< If a written corrective action plan is required include the following. > The contractor shall provide the COR with the Corrective Action Plan not later than < # days after receipt of this CDR. >

Prepared by: <Enter COR’s name>

COR’s Signature Date

Received by: <Enter contractor project manager’s name>

Contractor Project Manager’s Signature Date