W81XWH-17-T-0034_Amendment_0001_11212016.docx

W81XWH-17-T-0034

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

The following have been modified:

PERFORMANCE WORK STATEMENT

Performance Work Statement Audio/Visual (AV) and Video Teleconferencing (VTC) Maintenance, Repair and Support Services U.S. Army Medical Research Institute of Chemical Defense (USAMRICD), Building E2900

Vision Statement The AV/VTC maintenance contract will provide qualified technical personnel in support of the United States Army Medical Research Institute of Chemical Defense (USAMRICD) and technically qualified resources to maintain the turn-key AV and VTC systems to include telephone support, on-site support, preventative maintenance, diagnosis, repair, parts replacement, system software updates and user training as necessary to allow the USAMRICD to continue to be a recognized leader in the development of chemical warfare countermeasures.

1. Introduction. This is a non-personal services contract to provide skilled technical personnel in accordance with the requirements of the USAMRICD and its mission. The Contractor shall provide the support services required to perform all of the tasks and deliverables listed in this Performance Work Statement (PWS). The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn, is responsible to the Government.

1.1. Description of Services. The USAMRICD’s mission is to discover and develop medical products and knowledge solutions against chemical and biochemical threats through research, education and training, and consultation. As a part of the mission, the USAMRICD offers a wide variety of events and courses to first responders and throughout the Department of Defense (DoD) community. The USAMRICD requires support personnel for these events and programs as well as daily support in the area of Audio-Visual Presentation Equipment maintenance and Support.

1.2. Background. The USAMRICD is a world leader in the discovery and development of medical products and knowledge solutions against chemical threats through research, education and training, and consultation. It is through successful partnerships with outside agencies that we are able to maintain our high level of excellence. This non-personal based service contract will provide the USAMRICD with the required resources in order to staff and maintain mission critical operations. Failure to provide the support services needed to carry out and complete routine requirements would be extremely detrimental to the mission.

1.3. Scope. The USAMRICD requires the service resources of telephone support, on-site support, preventative maintenance, diagnosis, repair, parts replacement, system software updates and user training for turn-key AV and VTC systems. The Contractor shall accomplish the assigned work by employing and utilizing qualified personnel with appropriate combinations of education, training, and experience. The Contractor shall provide the necessary resources and infrastructure to manage, perform, and administer the contract.

1.4. Period of Performance (POP). The POP shall be for one (1) base year of twelve (12) months and two (2) twelve (12) month option years. See Delivery Schedule of the SF 1449 for specific dates.

1.5. Quality Assurance. **UPDATED in Amendment 0001 dated 21 November 2016** The Government shall evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6. General Information

1.6.1. Recognized Holidays. The Contractor is not required to perform services on the recognized Federal holidays listed below. Should the Federal holiday fall on a Saturday, it will be observed on the preceding Friday while holidays that fall on a Sunday will be observed on the following Monday.

1.6.2. Hours of Operations. The Contractor is responsible for conducting business during the core hours of 0900 Eastern Time (ET) and 1500 ET with normal operation hours from 0745 ET to 1630 ET Monday through Friday; exceptions include the Federal holidays listed above or when the Government facility is closed due to local or national emergencies, safety conditions, inclement weather conditions, or similar Government directed facility closures. During these periods of closure, the Contractor employee will not report for work. At all times, the Contractor shall maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce is essential.

1.6.3. Essential Personnel. None of the support services under this contract are considered essential personnel.

1.6.4. Place of Performance. The work to be performed under this contract will be performed exclusively at the USAMRICD, E2900 Ricketts Point Road, Aberdeen Proving Ground (APG), Maryland 21010.

1.6.5. Telecommuting. Telecommuting is not Applicable to this requirement.

1.6.6. Contract Type. The Government will award a Firm-Fixed-Priced (FFP) type contract.

1.7. Security Requirements. The Contactor and all associated subcontractors' employees shall comply with applicable installation, facility, and area commander installation local security policies and procedures (provided by the Government representative). The Contactor shall provide all information required for the completion of background checks to be accomplished by the Installation Provost Marshal Office, Director of Emergency Services, or the USAMRICD S2. The Contractor and all associated subcontractors’ employees must comply with all personal identity verification requirements as directed by the DoD, HQDA, and/or local policy. Should the Force Protection Condition (FPCON) at the facility or installation change, the Government may require changes in Contactor’s security processes.

1.7.1. Property Security. The Contractor employee is responsible for safeguarding all Government equipment, information, and property provided for their use. At the close of each work period and when the area is vacant of personnel, Government facilities, rooms, laboratories, equipment, and materials shall be secured. At no time is Government equipment, information, or property to be taken out of the USAMRICD facilities without express written permission from the Commander.

1.7.2. Facility Security. Contractor employees are not authorized access to the USAMRICD buildings before 0600 am or after 1800 pm ET, Monday through Friday. For access to the buildings during unauthorized hours, Contractor employee will submit a request for extended hours through the appropriate chain of command. Contractor employees are not authorized in the USAMRICD facilities without a Government employee present. The Government employee is responsible for ensuring that the Contractor employee is appropriately supervised by a Government employee while in the USAMRICD facilities.

1.7.3. Key Control. The A the use of Government issued keys/key cards by any persons other than the Contractor’s employees to whom they were issued. The Contractor employee will prohibit the opening of locked areas to permit entrance of unauthorized persons. The Contractor employee shall immediately report any occurrences of lost or duplicate key/key cards to the Contracting Officer (KO).

In the event keys are lost or duplicated, the Contractor shall, upon direction of the KO, re-key or replace the affected lock or locks however the Government prefers. When the replacement of the locks or re-keying is performed by the Government, the total cost of re-keying or the replacement lock or locks shall be deducted from the monthly payment due to the Contractor.

1.7.4. Identification of Contractor Employees: Contractor personnel shall comply with all Aberdeen Proving Grounds and local installation instructions regarding personnel identification (ID) badge/access/security directives. All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Contractors are required to wear and display their Government issued Facility Access Badge in accordance with assigned facility procedures.

1.8. Contract Administration and Management. The contract administration and management is the responsibility of the following individuals:

1.8.1. Post Award Conference/Periodic Progress Meetings. The Contractor agrees to attend any post award conference convened by the contracting activity in accordance with FAR 42.5. The KO, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor’s performance. These meetings shall be at no additional cost to the Government.

1.8.2. Post Award Conference. The Contractor shall schedule and conduct a post award conference in coordination with the Government within seven (7) workdays after contract award. The meeting will be a meet-and-greet between the Contractor and the following Government personnel: COR, KO, and Contract Specialist. The Contractor shall provide an agenda two (2) days prior to the scheduled conference.

1.8.3. Periodic Progress Meetings. The Contractor shall plan and conduct regular, routine meetings with a frequency of no less than quarterly with the Government to review the progress and status of activities under this contract. Each review shall provide insight into expenditures, staffing, progress, and risks. The Contractor shall provide project briefings addressing price, schedules, performance, and status of this contract, noting any problems or risks and alternative and recommended solutions. The KO may apprise the Contractor of how the Government views the Contractor’s performance.

1.9. Contract Administration and Management. The contract administration and management is the responsibility of the following individuals:

1.9.1. Contracting Officer (KO). The KO will have overall responsibility for administering the contract. The KO is the only person authorized to obligate the Government and make changes to the contract. The KO is responsible for the following:

1.9.1.1. Manage contract administration and quality assurance surveillance functions supported by contract administrators, COR, quality assurance personnel, property administrators, cost and price analysts, and legal personnel.

1.9.1.2. Officially designate a COR through an appointment letter to oversee the contract.

1.9.2. Contracting Officer’s Representative (COR). The COR will be identified by separate appointment letter after contract award. A copy of the designation letter issued to the COR will be given to the Contractor. The letter provides the COR responsibilities and limitations of the COR especially in regards to changes in pricing, estimates, or changes to delivery dates. The COR is not authorized to change any of the terms and conditions of the contract. The appointed COR will be directly responsible to the KO, serve as the Government’s point-of-contact for contract-level coordination of administration and technical performance matters, and is responsible for the following:

1.9.2.1. Ensuring deliverables identified in this PWS are received in accordance with the terms and conditions required.

1.9.2.2. Providing advice and assistance in resolving any performance issues that may arise during the life of the contract.

1.9.2.3. Identifying, initiating, coordinating, and generating contract modification requests through coordination with the KO and Contract Specialist.

1.9.2.4. **UPDATED in Amendment 0001 dated 21 November 2016** Conducting other activities as specified in the COR appointment memorandum to include completing the Contractor Manpower Reporting (CMR) (Deliverable: Technical Exhibit 1 – Item 1).

1.9.2.5. Elevating to the KO any problems that cannot be addressed by the COR.

1.9.2.6. Serving as the approval and disapproval authority for receiving reports and invoices in Wide Area Work Flow (WAWF).

1.9.3. Contractor **UPDATED in Amendment 0001 dated 21 November 2016**. The Contractor shall provide the following management and support as required. The Contractor shall provide notifications for employees during designated Government non-work days or other periods where Government offices are closed due to weather or security conditions. The Contractor shall maintain the currency of their employees’ skills/training by providing initial and refresher training as required to meet the PWS requirements. The Contractor shall make necessary travel arrangements for employees. The Contractor shall provide necessary infrastructure to support issued TASK ORDERS under this CONTRACT for on-site and off-site locations.

The Contractor shall designate a single point of contact to oversee the contract in accordance with Contractor’s Management Plan (Deliverable: Technical Exhibit 1 - Item 2). This single point of contact will be responsible for daily operations to include addressing contract issues, quality issues, and overall Contractor performance. This may include coordination with the KO and the COR to resolve any issues that may arise and/or trends relating to the contract whether proposed changes or modifications. The Contractor is responsible for the following:

1.9.3.1. **UPDATED in Amendment 0001 dated 21 November 2016** Providing the deliverables listed in the attachment titled “Technical Exhibit 1: Deliverables Schedule” as defined with restrictions listed on this PWS.

1.9.3.2. Ensuring that tasks are performed efficiently, accurately, on time, and in compliance with the requirements.

1.9.3.3. Ensuring timely and accurate submission of invoices and deliverables.

1.9.4. Contractor Employee Identification. As stated in Section 1.7.4, “Identification of Contractor Employees”. above, all Contractor employees are required to identify themselves as contractors to avoid creating an impression that they are Government officials. Each employee shall create a signature block in outlook identifying themselves as a Contractor employee, if applicable.

Contractor personnel, while performing in a Contractor capacity, are prohibited from using their retired or reserve component military rank or title in all written or verbal communications associated with the contract under which they provide services.

1.9.5. Contractor Employee Code of Conduct. The Contractor shall not provide to the Government persons for work on this contract if an employee is identified as a potential threat to the health, safety, security, general well-being, or operational mission of the installation or its population. Contractor personnel shall present a neat and well-groomed appearance while on duty and shall wear uniforms, safety shoes, scrubs, or protective equipment at all times. No shorts, no sandals, or T-shirts will be worn as outer garments when performing duties.

Contractor personnel shall observe and comply with the rules and regulations prescribed by the installation commander concerning fire, safety, sanitation, security, vehicle operation, and possession of drugs, firearms or other lethal weapons, when on the installation. Contractor personnel shall be subject to such checks as may be deemed necessary to ensure that no violations occur.

Contractor employee shall perform all contract duties in a courteous and timely manner. Contractor employees shall not loiter in any working area. The Contractor shall remove from duty any employee who is under the influence of alcohol, drugs, or other incapacitating agent. Removal of Contractor employee for cause shall not constitute a reason for nonperformance of contract terms in the performance work summary table.

Smoking is prohibited in all the USAMRICD facilities. The Contractor shall enforce a smoke-free environment by ensuring that employees smoke only in designated outside areas.

1.9.6. Organizational Conflict of Interest (OCI). **UPDATED in Amendment 0001 dated 21 November 2016** Contractor personnel performing work under this contract may receive, have access to, or participate in the development of proprietary information (e.g. cost or pricing information, budget information or analyses, specifications or work statements, etc.) which may create a current or subsequent OCI as defined in FAR subpart 9.5. The Contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in an actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI (Deliverable: Technical Exhibit 1 - Item 3 and Attachment 1). The United States Army Medical Research Materiel Command (USAMRMC) has categorized all service procurements into one of the following three (3) mutually exclusive categories regardless of the contract vehicle used to procure the services:

Category 1 - Program and/or Administrative Support. Services which, by their very nature, give the Contractor access to non-public procurement sensitive data about the contract requirements, other contractors’ proprietary information, or put the contractor in a position to influence the award decision on a contract in which they are participating. Services would be characterized as having access to Command Wide procurement sensitive information, or work that could likely have an influence over follow-on awards or contracts within subordinate directorates/Commands.

Category 2 - Program and/or Administrative Support. Services which assist in planning and managing an organization’s activities and programs. These include, for example: requirements analysis, acquisition support, budget planning and management, business, process reengineering, program planning and execution support, and independent technical management support. Services would be characterized as having access to only Directorate or Subordinate Command level procurement sensitive information or work that would have little influence on follow-on requirements or requirements of other directorates/Subordinate Commands.

Category 3 - Product Support. Services or end items required to meet the mission requirements of the organization’s activities and programs. These include, for example: concept exploration and development, system design, system development and integration, COTS Procurement and integration, internal development testing, deployment, installation, operations, and maintenance. Services can be characterized as having little or no access to procurement sensitive information other than the immediate requirement and little chances of follow-on work that can be influenced by the immediate requirement.

1.9.7. Non-Disclosure Agreement **UPDATED in Amendment 0001 dated 21 November 2016**. The Contractor shall sign one copy of the non-disclosure agreement on behalf of their company and shall ensure that all staff including all employees, subcontractors, and consultants assigned to or performing on that order execute, sign, and adhere to the terms of the non-disclosure statement (Deliverable: Technical Exhibit 1 - Item 4 and Attachment 2). Assignment of staff who has not executed this statement or failure to adhere to this statement shall constitute default on the part of the Contractor.

1.9.8. Personnel Removal. Government rules, regulations, laws, directives, and requirements issued during the term of the performance period relating to law and order, installation administration, and security shall be applicable to all Contractor employees and representatives who enter the installation. Violation of such rules, regulations, laws, directives, or requirements shall be grounds for removal (permanently or temporarily as the Government determines) from the work site or installation. Removal of employee does not relieve the Contractor from the responsibility for the work defined in this contract.

1.9.8.1. Removal by Installation Commander: The Installation Commander may, at their discretion, bar an individual from the installation under the authority of 18 USC 1382 (1972), for conduct that is determined to be contrary to good order, discipline, or installation security and safety.

1.9.8.2. Removal Requested by Designated Government Representative (DGR): The DGR may require the Contractor to remove an employee working under this contract for reasons of misconduct or security violations. Contractor employee shall be subject to dismissal from the premises upon determination by the DGR that such action is necessary in the interest of the Government.

1.9.8.3. Removal by Military Police: Contractor employee may be denied entry to or may be removed from the installation by Military Police if it is determined that the employee’s presence on the installation may be contrary to good order, discipline, or installation security and safety.

1.9.8.4. Removal for Unsatisfactory Performance: The government reserves the right to require the Contractor to remove and replace any personnel who provided unsatisfactory performance, demonstrate insufficient knowledge, or possess inadequate skill levels necessary to complete assigned tasks. The skill level of the staff provided shall be current and consistent with new technologies.

1.10. Contractor Manpower Reporting (CMR). The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the contractor will report ALL contractor manpower (including sub-contractor manpower) required for performance of this contract. The contractor is required to completely fill in all the information in the format using the following web address: https://cmra.army.mil. The required information includes: (l) Contract Number; (2) Delivery Order Number (If applicable); (3) Task Order Number (If applicable); (4) Requiring Activity Unit Identification Code (UIC); (5) Command; (6) Contractor Contact Information; (7) Federal Service Code (FSC); (8) Direct Labor Hours; (9) Direct Labor Dollars; and, (10) Location. In the event the Contracting Officer's Representative (COR)/Contracting Officer's Technical Representative (COTR) has not entered their data requirements first, the contractor must also enter the COR/COTR required data with the exception of fund cite, obligations, and disbursement data. The CMRA help desk can be reach at 703-695-5103 or 703-695-5058 for any technical questions. The help desk can also be contacted via email: contractormanpower@hqda.army.mil. As part of its quote or offer, the contractor will also provide the estimated total cost (if any) incurred to comply with this reporting requirement. The reporting period will be the period of performance not to exceed 12 months ending 30 September of each government fiscal year and must be reported by 31 October of each calendar year.

1.11. Data Rights. The Government has unlimited rights to all documents produced under this contract. All documents produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents may not be used or sold by the Contractor without permission from the KO. All materials supplied to the Government shall be the sole property and may not be used for any other purpose. This right does not abrogate any other Government rights.

2. Definitions and Acronyms.

2.1. Definitions.

2.1.1. Contractor. A supplier or vendor awarded a contract to provide specific supplies and/or services to the Government. The term used in this contract refers to the prime.

2.1.2. Contractor Employee. A person physically employed at the USAMRICD and working under the provisions of this contract.

2.1.3. Contracting Officer (KO). A person with authority to enter into, administer, and/or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

2.1.4. Contracting Officer’s Representative (COR). An employee of the U.S. Government appointed by the KO to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.5. Defective Service. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.6. Deliverable. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.7. Government Furnished Property. Property in the possession of, or directly acquired by, the Government and subsequently furnished to the Contractor for performance on a contract.

2.1.8. Key Personnel. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When Key Personnel are used as an evaluation factor in the best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.9. Performance Work Statement (PWS). A statement of work for performance-based acquisitions that describes the required results in clear, specific and objective terms with measurable outcomes.

2.1.10. Physical Security. Actions that prevent the loss of damage of Government property.

2.1.11. Quality Assurance. The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.12. Quality Assurance Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.13. Quality Control. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.14. Subcontractor. One that enters into a contract with a prime Contractor. The Government does not have privity of contract with any subcontractors.

2.1.15. Work Week. Monday through Friday, unless specified otherwise.

2.2. Acronyms.

3. Government Furnished Property, Equipment, and Services.

3.1. Facilities. The Government will provide the necessary workspace and its associated operating requirements (i.e. telephones, computers, desks, utilities, information technology, and general office supplies) for the Contractor’s employees to provide the support outlined in the PWS.

3.2. Utilities. All utilities in the facility will be available for the Contractor’s use in performance of the outlined PWS. The Contractor shall instruct employees in utilities conversation practices. The Contractor shall be responsible for operating under conditions that preclude the waste of utilities.

3.3. Equipment. The Contractor employee will have access to various AV/VTC equipment. The following equipment property is identified as the Government Property/Equipment Covered for the purposes of the maintenance service requirement. See Attachment 4, titled Government Furnished Property, Equipment and Services.

4. Contractor Furnished Items.

4.1. General. The Contractor shall furnish all supplies and equipment required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2. Security Facility Clearance. The USAMRICD S2 will sponsor an uncleared Contractor in order to obtain a facility security clearance should the need arise.

4.3. Materials. The Contractor shall furnish materials necessary to meet the requirements under this PWS that are not listed under Section 3 of this PWS.

4.4. Equipment. The Contractor shall furnish equipment to meet the requirements under this PWS that are not listed under Section 3 of this PWS.

5. Specific Tasks.

The Contractor shall provide the non-personal onsite technical support services as required in this section of the PWS. The Government shall not control the method by which the Contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual Contractor employees. It shall be the responsibility of the Contractor to manage its employees and to guard against any actions that are of the nature of personal services, or give the perception of personal services. If the Contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the Contractor's responsibility to notify the KO immediately. The following section specifies the performance tasks required.

The Contractor shall employ only personnel who are fully qualified, competent, and experienced to perform the tasks specified in this PWS. The Government reserves the right to require the Contractor to remove and replace any personnel who provide unsatisfactory service, demonstrate insufficient knowledge, or possess inadequate skill levels necessary to complete assigned tasks.

5.1 This requirement is for SMEs to provide service, maintenance, and repairs for all AV/VTC systems and components installed throughout MRICD wings A, B, C, E & F of building E2900. The SME will provide coverage on all components including, but not limited to, projectors, displays, video teleconference (VTC), video distribution, control systems, touch panels, switchers, cabling, and all existing components. This support includes telephone support, on-site support, preventative maintenance, diagnosis, repair, parts replacement, system software/firmware updates and user training. These efforts are critical to support and maintain AV/VTC equipment as required by the USAMRICD to complete its daily mission.

AV/VTC system software and firmware updates/upgrades provided as they are released by the manufacturer. Since there are no remote support capabilities, the Government requires updates to be put on a disk and sent to the Government site to be loaded by either trained Government personnel or contractor personnel for critical security updates.

5.1.1 One Preventative Maintenance Service Visit per contract year (required within 30 days of contract award/renewal) will include (but not limited to):

1. System components cleaned and inspected in accordance with manufacturer recommendations.

1. System components powered up and tested to verify proper functionality.

1. LCDs, projectors, displays, VTCs, control panels, and all existing components serviced.

1. Filters cleaned, alignment checked, cables and cable connections checked, mechanical connections checked, all operational functions tested.

1. All system video and audio signal paths for transmission integrity tested.

1. All control system functions including the source switching, volume and device controls tested.

1. Written report of service provided, including any recommendations to preserve the longevity and functionality of the system, or requirements for possible upgrades.

5.1.2 One End of Contract Year Service Visit (required within 45 days of contract end/renewal)

· System components powered up and tested to verify proper functionality.

· All system video and audio signal paths for transmission integrity tested.

· All control system functions including the source switching, volume and device controls tested.

· Written annual report of service provided, (required within including any recommendations to preserve the longevity and functionality of the system, or requirements for possible upgrades.

5.1.3 Service Response Time to include:

· Telephone support available during normal business hours (Monday thru Friday from 8:30 AM to 5:00 PM, Eastern Standard Time).

· Telephone response within 4 hours following the receipt of a service call.

· On-site response for service shall be within twenty-four hours of notification.

· Unlimited unscheduled emergency calls.

5.1.4 Services Included (except those noted in “Services Not Included”)

· All freight to and from the job site

· All travel time and expenses by service representatives

· All labor, telephone support, and on-site service for emergency calls

· All shop repair for AV/VTC equipment covered by a manufacturer’s warranty or support agreement.

· For AV/VTC equipment not covered by a manufacturer’s warranty or support agreement and determined to be unrepairable by the manufacturer or repair shop or is considered end of life (EOL), a time and materials estimate will be provided for the replacement of the failed equipment along with any programming support to return the system to full operational status.

5.1.5 Services Not Included

· Problems caused by misuse or abuse

· Faults in equipment due to services provided by anyone other than its authorized service dealer.

· Consumables, such as lamps, light valves, printer cartridges, fuses, batteries, VCR heads and replacement bulbs for video projector.

· Repair of damage caused by “Act of God”, acts of terrorism or war.

· Problems due to operator failure or user problems.

6. Applicable Publications. The Contractor shall abide by all applicable regulations, publications, manuals, and local policies and procedures.

· AR 25-2 Information Assurance

· AR 40-61 Medical Logistics Policies and Procedures.

· AR 525-13 Antiterrorism

· AR 530-1 Operations Security

· AR 70-1 Army Acquisition Policy

· AR 735-5 Policies and Procedures for Property Accountability

· Army FAR Supplement (AFARS)

· Army Medicine (http://www.armymedicine.army.mil/)

· Department of Defense FAR Supplement (DFARS)

· Deputy Secretary of Defense Memorandum, Control of Planning, Programming, Budgeting and Execution (PPBE) Documents and Information

· DoD 4120.24-M Defense Standardization Program Policies & Procedures

· DoD 5200.01 V2 Information Security Program – Marking Classified Information

· DoD 5200.01 V3 Information Security Program – Protection of Classified Information

· DoD 5220.22-M National Industrial Security Program Operating Manual

· DoD 7000.14-R Financial Management Regulation

· DoD 8570.01-M Information Assurance Workforce Improvement Program

· DoD and Army Environmental Program and Regulations, https://aec.mil/usaec/

· DoD Unique Identification (UID) Program (DoDD 8320.03 and DoDI 8320.04

· DoDD 70.45.14 Planning, Programming & Budgeting System

· DoDD 85701.1 Information Assurance Training, Certification and Workforce Management

· DoDI 2000.16 DoD Antiterrorism Standards

· Federal Acquisition Regulation (FAR)

· Health Insurance Portability and Accountability Act (HIPAA)

· Medical Directory Circular 40-1

· MHS Information Assurance (http://www.health.mil/MHSCIO/programs_products/ia.aspx)

· U.S. Army Medical Research and Materiel Command (https://mrmc.amedd.army.mil/index.cfm)

7. Technical Exhibit (TE) Listing. **UPDATED in Amendment 0001 dated 21 November 2016**

7.1. TE 1. Deliverables Schedule

1. All deliverables shall be submitted electronically using Microsoft Office Suite, unless otherwise agreed to be the COR. Example of Microsoft Office Suite tools including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Project, or Microsoft Access format. Deliverable can also be submitted in Adobe PDF format, unless otherwise specified by the COR.

2. The COR will have ten (10) workdays to review draft deliverables and make comments. The Contractor shall have five (5) workdays to make corrections. Upon receipt of the final deliverables, the COR will have two (2) workdays for final review prior to acceptance or providing documented reasons for non-acceptance. Should the Government fail to complete the review within the review period, the deliverable will become acceptable by default, unless, prior to the expiration of the ten (10) workdays, the Government notifies the Contractor in writing to the contrary. The final submission should be deemed approved if the Government has not rejected it in thirty (30) calendar days.

The COR will have the right to reject or require connection of any deficiencies found in the deliverables that are contrary to the information contained in the Contractor’s accepted proposal. In the event of a rejected deliverable, the Contractor will be notified in writing by the COR of the specific reasons for rejection. The Contractor shall have five (5) workdays to correct the rejected deliverable and return it per delivery instructions.

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