W81XWH-16-R-0045-0001.docx

W81XWH-16-R-0045

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION C - DESCRIPTIONS AND SPECIFICATIONS

The following have been modified:

PERFORMANCE WORK STATEMENT

Revisions to the PWS:

1) Revised Paragraph 2.3.2.2.

2) Removed Paragraph 2.5.1.9.

3) Revised Paragraph 2.7.1.5.

Performance Work Statement (PWS) for Medical Equipment Maintenance, Administrative, and Professional Support Services

Vision Statement

The U.S. Army Medical Materiel Agency (USAMMA) Medical Maintenance Management Directorate (M3D) Support Services contract will support USAMMA’s mission to be the premier Department of Defense (DoD) Medical Lifecycle Management Command, improving health and saving lives with medical materiel solutions.

1. Introduction

USAMMA M3D and its parent command, the U.S. Army Medical Research and Materiel Command (USAMRMC) are located at Fort Detrick, in Frederick, Maryland, approximately 60 miles northwest of Washington, DC. USAMMA is a unique and multifaceted organization that serves as the Army Surgeon General’s central focal point and executive agent for strategic medical logistics programs and initiatives. The agency mission is to develop, acquire, provide, and sustain world class solutions and capabilities to enable medical readiness globally. USAMMA principal skills and technologies focus on the medical logistician’s role in lifecycle management, sustaining and modernizing the medical force (Active, Guard, and Reserve), supporting exercises and contingency operations, and promoting medical logistics information and knowledge.

USAMMA M3D provides a fully integrated enterprise to support America's premier medical maintenance team with innovative medical logistics solutions. M3D ensures every healthcare provider has the required mission capable medical equipment to deliver optimal healthcare support to America’s warfighter. The USAMMA M3D support services contract will support the USAMMA M3D mission to plan, synchronize, and provide Medical Maintenance Operations and world-wide National Maintenance Program (NMP) management for health services supporting force’s conducting joint and full spectrum operations.

1.1. Mission

M3D has two distinct Divisions: the Army Medical Department (AMEDD) National Maintenance Program (NMP) and the Maintenance Operations Division (MOD). M3D operates AMEDD's three International Organization for Standardization (ISO) 9001-registered, depot-level medical maintenance facilities; manages the AMEDD Maintenance Sustainment Program, serves as lead agent for the ISO 9001-registered AMEDD National Maintenance Program and for Army Force Generation medical maintenance related policy issues.

1.2. Background

M3D Support Services consists of medical equipment maintenance, administrative, and professional services that support USAMMA M3D at Fort Detrick, MD; Hill Air Force Base (AFB), UT; Sierra Army Depot, CA; Tobyhanna Army Depot, PA; and Tracy Army Depot, CA in addition to any National Guard units within the 50 States and U.S territories.

1.3. Scope

USAMMA is seeking to award a Time-and-Materials (T&M) contract on a competitive basis to support USAMMA M3D competencies with the exclusion of other non-maintenance related services. This requirement shall provide continuous medical equipment maintenance, administration, and professional services to support USAMMA M3D’s daily business operations. The scope of the USAMMA M3D requirements is to:

1.3.1. Provide Medical Equipment Maintenance Services.

1.3.2. Provide Maintenance Administrative Services.

1.3.3. Provide National/Enterprise Level Technical Support And Strategic Planning Services for NMP.

1.4. The contractor shall be familiar with the DoD Medical Supply Chain and Logistics Management infrastructure and systems and use of Government provided systems to insure DoD system interoperability.

1.5. Organizational Conflicts of Interest (OCI) (Deliverable 1, Attachment 1). This contract will be used to procure USAMRMC OCI Category 2 Program and/or Administrative Support that falls within the scope of the PWS. The contractor shall provide an OCI certification with their proposal. If there is an OCI, the contractor shall provide a draft OCI Mitigation plan with their proposal.

1.6. Non-Disclosure Statement (NDS) (Deliverable 2, Attachment 2). The contractor shall ensure that all contractor personnel are advised of nondisclosure policies as well as restrictions from communicating official business to media outlets. The contractor’s employees may be required to sign specific non-disclosure statements as required by contract. The contractor shall provide signed non-disclosure statements from each personnel assigned, prior to performing any services.

2. General Requirements

2.1. Performance

2.1.1. Places of Performance. Services shall be performed at the following locations:

2.1.1.1. Primary on-site Government location: Fort Detrick, MD.

2.1.1.2. Secondary on-site Government locations: Hill AFB, UT; Sierra Army Depot, CA; Tobyhanna Army Depot, PA; and Tracy Army Depot, CA.

2.1.1.3. Other on-site Government locations: National Guard units within the 50 States and U.S territories.

2.1.2. Periods of Performance. This contract is for one (1) eleven (11) month Base Period and four (4) twelve (12) month Option Periods. The periods of performance for this contract are as follows:

2.2. Non-Personal Services

This PWS identifies services that are strictly non-personal in nature, as defined by Federal Acquisition Regulation (FAR) Part 37, Service Contracting. To ensure there is no appearance of any personal services, the Government shall neither supervise contractor personnel nor control the method by which the contractor performs the required tasks. Under no circumstances shall the Government assign tasks or prepare work schedules for individual contractor personnel. It shall be the responsibility of the contractor to manage its personnel and to guard against any actions that give the perception of personal services. If the contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the contractor's responsibility to notify the Contractor Officer (KO) immediately.

2.3. Contract Management

2.3.1. Government Management. The Contracting Officer’s Representative (COR) and Alternate Contracting Officer’s Representative (ACOR) for this contract will be appointed by the Contracting Officer (KO). The COR will serve as the primary point of contact for all activities and issues that occur under this contract. In the event that the COR is not available, the ACOR will assume the COR’s responsibilities.

2.3.2. Contractor Management. The contractor shall designate a single Program Manager (PM) to be the contractor’s authorized point of contact (POC) with the COR. The PM will be responsible for formulating and enforcing performance standards, assigning contractor schedules, reviewing performance quality, communicating policies, purposes, and goals to subordinates. This will include coordination with the KO and the COR to resolve any issues that may arise, trends relating to the contract, or proposed changes or modifications to the contract. The PM shall demonstrate capability in the overall management of complex tasks, and strong team building skills.

2.3.2.1. The contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to the requirement. The contractor shall ensure that all contractor personnel are advised of their chain of command and who they should contact if they have questions.

2.3.2.2. The contractor shall fill vacant positions within twenty (20) business days. If contractor positions are vacant for more twenty (20) days, the COR will provide a Contract Deficiency Report (CDR) to the KO.

2.3.2.3. The contractor shall develop and provide a Contract Management Plan (CMP) (Deliverable 3) with their proposal. The CMP shall include a detailed staffing plan which includes listing the key personnel. Key personnel include: PM, Lead Biomedical Equipment Technician (BMET) III’s, and Administrative Assistant (ADMIN) III’s.

2.3.2.4. The contractor shall provide a draft Quality Control Plan (QCP) (Deliverable 4) with their proposal and a final QCP no later than 15 days after contract award. The contractor shall prepare and adhere to a QCP describing how the contractor intends to manage the contract to achieve the established standards set forth in the Performance Standards Summary Matrix and the contractor’s QCP.

2.3.3. Subcontract Management. The contractor shall be:

2.3.3.1. Responsible for any subcontract management necessary to integrate services performed on this contract.

2.3.3.2. Responsible and accountable for subcontractor performance on this contract.

2.3.3.3. Responsible to manage task distribution to ensure there are no OCI considerations.

2.3.3.4. Contractors may add subcontractors to their team after notification to the PCO and COR. Cross teaming shall be permitted.

2.4. Reports

2.4.1. Reports and documents delivered by the contractor in the performance of this contract shall reflect the latest version of the work product or activity, unless specifically directed otherwise by the Government. All documentation shall be prepared in accordance with (IAW) standard industry practices, ensuring electronically produced documents which reflect logical flow of material, tables of contents indexes and page numbering. Where applicable, the contractor’s attention is called to the availability of commercial, industry, federal, and military guides, instructions, and standards for many of the topics addressed in this PWS and under this contract.

2.4.2. Monthly Financial Tracking Report (Deliverable 6). The contractor shall provide a spreadsheet with detail of real time expenditure levels of every contract line item number (CLIN). The initial report is due 45 days after contract award and monthly thereafter.

2.4.3. Monthly Report (Deliverable 7). The contractor shall provide a monthly report detailing all work, including the subcontractor’s work, and where there is critical or significant data related to the provided support. The report shall include a detailed list of all hours worked and workload accomplished, to include but not limited to, a list of equipment serviced and writing assignments in support of AMEDD NMP.

2.5. Training Requirements

2.5.1. Completion of Training Requirements (Deliverable 5). The contractor shall track and complete refresher training to maintain training compliance and readiness status. The contractor shall submit certificates of completion for each affected contractor and subcontractor personnel to the COR within 5 calendar days after completion of training by all personnel and subcontractor personnel. Contractor shall track and complete refresher training to maintain training compliance and readiness status as required.

2.5.1.1. Anti-Terrorism (AT) Level 1. All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, or controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever applies. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR (or to the contracting officer, if a COR is not assigned) with 5 calendar days after completion of training by all employees and subcontractor personnel. AT Level I awareness training is available at https://atlevel1.dtic.mil/at

2.5.1.2. iWATCH Training. The contractor and all associated subcontractors shall brief all employees on Fort Detrick iWATCH program, available on-line at http://www.detrick.army.mil/ready/iwatch.cfm. This locally developed on-line training will be used to inform contractor personnel of the types of behavior to watch for and instruct them how to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new contractor personnel commencing performance, with the results reported to the COR no later than 30 days after contract award.

2.5.1.3. Army Training Certification Tracking System (ATCTS) registration for contractor employees who require access to government information systems. All contractor employees with access to a government information system must be registered in the ATCTS (Army Training Certification Tracking System) at commencement of services and must successfully complete the DoD Information Assurance Awareness training prior to access to the information system and then annually thereafter. This required non-residential training on-line at. https://ia.signal.army.mil/DoDIAA/default.asp. It takes approximately one-hour to complete.

2.5.1.4. Operations Security Training (OPSEC). Per Army Regulation (AR) 530-1, Operations Security, new contractor personnel shall complete Level I OPSEC Awareness Training within 30 days of reporting for duty. This non-residential training is required every 365 days, available on-line at http://cdsetrain.dtic.mil/opsec/index.htm. It takes approximately 30 minutes to complete.

2.5.1.5. For information assurance (IA/information technology (IT) training. All contractor employees and associated sub-contractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter. All contractor employees working IA/IT functions must comply with DoD and Army training requirements in DoDD 8570.01, DoD 8570.01-M and AR 25-2 within six months of appointment to IA/IT functions.

2.5.1.6. Threat Awareness and Response Program (TARP). Training applies to those contract personnel who have a security clearance. Applicable contractor shall complete this required non-residential training every 365 days, available on-line at https://www.lms.army.mil. It takes approximately two hours to complete.

2.5.1.7. Initial Security Orientation or Annual Security Refresher Training. Per requirements in Office of the Surgeon General (OTSG)/ Medical Command (MEDCOM) Policy Memo 14-004, Standardized Security Training darted 15 January 2014. All contractors shall complete the Initial Security Orientation within 30 days then must complete the Annual Security Refresher due every 365 days. Available on-line at https://www.lms.army.mil.

2.5.1.8. Army-Wide Network Security Focus Training (AWSNF). Contractor shall complete this required non-residential training course to include (1) AWNSF-Phishing Awareness, (2) AWNSF-Personally Identifiable Information, (3) AWNSF-Portable Electronic Devices and Removable Storage Media, and (4) AWNSF-Safe Home Computing. Available on-line at https://iatraining.us.army.mil. All 4 courses shall be completed; this is a one-time only and is required for the establishment of a government network account. It takes approximately one-hour to complete.

2.5.1.9. This paragraph was removed.

2.5.1.10. Emergency Preparedness Response Program. Contractor shall complete this required non-residential training every three years, available on-line at Joint Knowledge Online (JKO) Home Page accessed via https://jko.jfcom.mil. It takes approximately one hour to complete.

2.5.1.11. Environmental Awareness Training. Training applies to those contract personnel who perform contract requirements on Fort Detrick installation. Applicable contractor shall complete this required non-residential training every 365 days, available on-line at https://installation.detrick.army.mil/training/emoTraining/index.cfm. It takes approximately 30 minutes to complete.

2.5.1.12. Health Insurance Portability and Accountability Act (HIPAA) and Privacy Act Security Training. Contractor shall complete this required non-residential course annually, available on-line at https://jkodirect.jten.mil. It takes approximately two-hours to complete.

2.6. Contractor Personnel, Disciplines, and Specialties

2.6.1. Labor Categories and Descriptions (Attachment 3).

The contractor shall accomplish the assigned tasks by employing and utilizing qualified personnel with appropriate combinations of education, training, and experience. The contractor shall match personnel skills to the task with a minimum of under or over employment of resources.

2.6.2. Estimated Level of Effort (LOE) (Attachment 4).

2.6.2.1. The Government estimates that this contract will require an approximate level of effort, as outlined in Attachment 4, to accomplish the general scope, support areas, objectives and key tasks identified in this PWS. The Government reserves the right to increase or decrease the Level of Effort for any labor categories at any of the aforementioned locations by following the changes clause for a T&M contract.

2.6.2.2. The Government estimate is only put in place for offerors to ascertain the approximate or estimated level of effort for this procurement. However, this is not to be construed as either mandatory or necessarily the best technical approach. It is only in place as a reference to allow offerors to better understand the general scope of this effort from the Governments perspective. The Government is seeking the best level of effort and labor mix that the contractor has determined is right to accomplish the mission contained in this PWS. The contractor is not bound to propose these labor categories or quantities, rather being expected to provide the best solution citing the labor mix and quantity required to accomplish the general scope of the contract requirements in each support areas. If the contractor has determined either the labor categories or overall level of effort provided are not the best technical solution, the contractor shall submit a level of effort consistent with all of the cost/price and non-cost/price aspects of contractors approach.

2.6.4. Duty Hours.

2.6.4.1. Contractor personnel shall perform services during regular duty hours. Depending on the location can range from 0600 to 1800 hours, Monday through Friday. The 8 hour regular duty day will be determined by the Depot Chief and Shop Supervisor at each location. When the services require work at other on-site Government locations, an adjustment to the regular duty hours may be necessary.

2.6.4.2. The contractor shall not perform services on days designated as a Federal Holiday by Federal Status, Executive Order, Presidential Proclamation or Installation Commander.

2.6.4.3. Federal holidays are an exception to the regular duty hours. Any of the holidays listed below falling on a Saturday will be observed on the preceding Friday; holidays falling on a Sunday will be observed on the following Monday. The following is a list of legal federal holidays that services shall not be performed:

2.6.4.3.1. New Year’s Day, 1 January

2.6.4.3.2. Martin Luther King’s Birthday, 3rd Monday in January

2.6.4.3.3. President’s Day, 3rd Monday in February

2.6.4.3.4. Memorial Day, last Monday in May

2.6.4.3.5. Independence Day, 4 July

2.6.4.3.6. Labor Day, 1st Monday in September

2.6.4.3.7. Columbus Day, 2nd Monday in October

2.6.4.3.8. Veteran’s Day, 11 November

2.6.4.3.9. Thanksgiving Day, 4th Thursday in November

2.6.4.3.10. Christmas Day, 25 December

2.6.4.4. The contractor shall not perform services or report to work on days the Government or installation is closed due to local determinations relating to safety conditions, inclement weather conditions, national emergencies, energy conservation. During these periods of closure, the contractor personnel who are not designated as essential personnel IAW USAMMA M3D’s contract shall not report for work nor shall they be compensated for those days.

2.6.4.5. Telecommuting. Telecommuting is not feasible for the services provided under this contract. Medical equipment maintenance, administrative, and professional support services must be performed on site.

2.7. Travel/Temporary Duty (TDY)

2.7.1. Travel Process.

2.7.1.1. Travel Request Procedures. The contractor shall coordinate with the COR for all travel. The contractor shall provide a travel estimate in an official memorandum format for approval no later than 15 calendar days prior to the travel date. The travel estimate shall include the cost for airline tickets, car rentals, per diem, registration fees and any other allowable costs associated with the travel request.

2.7.1.2. Travel Approval Process. The COR is designated as the travel order approval authority by the KO. All travel requirements (including plans, agenda, itinerary, or dates) shall be pre-approved by the COR. The COR will provide the contractor a signed approval of a Government Contractor Official Travel Letter of Identification before the contractor is authorized to travel. Travel to other Government facilities or other contractor facilities may be required and will be specified in each travel authorization letter.

2.7.1.3. Travel Claim Procedures. The contractor shall provide a Trip Report (Deliverable 8) following each trip. The COR will verify that travel receipts are valid and match the travel requirements identified in the travel request and letter of authorization. Contractor invoices to include costs associated with the travel are due to the COR within 10 calendar days after the completion of the trip. All travel costs shall be billed within 30 days after completion of travel, unless approved by the COR for later billing. Travel costs shall provide detail of all authorized expenses associated with the travel and all receipts including ticket stubs to substantiate claims for all expense items in excess of $75.00. Travel costs are billed on a strictly cost-reimbursable basis and shall be IAW the regulatory implementation of Public Law 99-234 and FAR 31.205-46 Travel Costs (subject to local policy and procedures).

2.7.1.4. The estimated travel for the Maintenance Operation Division (MOD) is 10 to 20 trips per technician annually. The contractor shall be willing to travel on extremely short notice and numerous occasions throughout the duration of the contract.

2.7.1.5. The estimated travel per contractor supporting NMP is 2 to 3 trips annually.

3. Performance Requirements

The contractor shall provide all necessary personnel required to perform services in the Medical Maintenance Management Directorate. The contractor shall provide BMET, administrative, and NMP support services. The following section specifies the Performance Objectives and Performance Elements for the contract.

3.1. Provide BMET Support Services

The contractor shall provide support in the following key areas:

3.1.1. Performance of maintenance cycles on Medical Equipment Sets that are returning from deployments to include all maintenance actions.

3.1.2. Technical inspections of new, used or reconditioned medical equipment.

3.1.3. Repair of damaged medical equipment.

3.1.4. Overhaul of medical equipment.

3.1.5. Performance of maintenance cycles on medical equipment sets that have been in storage to include all maintenance actions.

3.1.6. Contractor shall use authorized Army Automation Systems, which include, but are not limited to, the Defense Medical Logistics Standard Support (DMLSS), the Standard Army Maintenance System-Enhanced (SAMS-E), Theater Enterprise-Wide Logistics System (TEWLS), Global Combat Support System (GCSS) and other systems that are specifically authorized by the USAMMA M3D.

3.1.7. Contractor personnel shall possess the training and abilities to technically inspect, repair, calibrate, and overhaul medical equipment.

3.1.8. Short notice travel for BMET support. The contractor shall be available to travel within 58 to 72 hours’ notice on TDY to provide BMET support to Army units throughout the life of the contract. The COR will notify the contractor of travel utilizing a Mission Requirements Memoranda.

3.1.9. The contractor shall perform technical inspections. Equipment requiring technical inspections shall be coded IAW the Department of the Army Regulation (AR) 750-1, Army Materiel Maintenance Policy and Technical Bulletin Medical (TB MED) 750-1, Operating Guide for Medical Equipment Maintenance. As part of the Monthly Report (Deliverable 8), the contractor shall identify the number of items technically inspected and the total number of hours spent.

3.1.10. The contractor shall repair equipment. Equipment requiring repairs shall be returned with all necessary calibration and Preventative Maintenance Checks and Services (PMCS) actions completed. The contractor shall submit a monthly report identifying the number of items repaired and the total number of hours spent.

3.1.11. The contractor shall perform calibration and PMCS. Calibration and PMCS will be performed IAW the manufacturer’s specifications. The contractor shall submit a monthly report identifying number of items calibrated, received PMCS, and the total number of hours spent.

3.1.12. The contractor shall perform overhaul for equipment. The contractor shall submit a monthly report identifying number of items overhauled and the total number of hours spent.

3.1.13. The contractor shall enter data into Army automated systems.

3.1.14. The contractor shall complete maintenance actions within a reasonable performance time. Maintenance actions include, but are not limited to, technical inspections, repair, calibrations/PMCS, and overhaul of medical equipment.

3.2. Provide M3D Administrative Support Services

The contractor shall provide support in the following key areas:

3.2.1. Provide office automation expertise.

3.2.2. Use government issued software to create records, compile reports, gather and process data.

3.2.3. Schedule, coordinate, and track various data sets and office functions correlating to medical equipment maintenance.

3.2.4 Provide shipping and receiving administrative functions such as turn-in and inventory counts.

3.2.5. Preparing travel authorization letters in support of contractor travel.

3.2.6. Enter, open, close and update work order information in Army automated systems.

3.2.7. Perform warehousing and inventory management with Government approved automation system of record at all depots locations.

3.2.8. The contractor shall provide office administration support and prepare general office correspondence.

3.2.9. The contractor shall assist data collection and reporting for incoming, stored and outgoing medical equipment.

3.2.10. The contractor shall process work orders in Army automated systems.

3.2.11. The contractor shall schedule and coordinate workload with the Production Controller.

3.2.12. The contractor shall coordinate and interface with shipping and receiving for equipment inventories and turn-in of medical equipment including all necessary documentation and updating Army automated systems.

3.2.13. The contractor shall move pallets with equipment requiring a fork lift at Hill AFB and Tracy Army Depot.

3.3. Support of National Maintenance Program (NMP)

The contractor shall provide support in the following key areas:

3.3.1. Develop and Publish Policy and Procedures for Training and Development Agency (TDA) and Table of Organization and Equipment (TOE).

3.3.2. Review and Update Publications.

3.3.3. Integrate Policy with other Commands.

3.3.4. Represent USAMMA as AMEDD Maintenance SME for Special Initiatives and Programs.

3.3.5. Serves as ICT Members for Medical Maintenance Automation; Architecture Guidance.

3.3.6. Utilize Data Warehouse and provide relevant strategic analysis.

3.3.7. Manage the medical items on the Master Maintenance Data File.

3.3.8. Review ILS process to ensure consistent supportability strategies.

3.3.9. Acts as field conduit for the AMEDD Center & School Point of Information (POI’s) for MOS 68A Training.

3.3.10. Coordinate Maintenance updates on USAMMA Website.

3.3.11. Support FORSCOM Maintenance Assistance and Instruction Teams (MAIT).

3.3.12. Lead AMEDD Development Execution of maintenance-centric issues and initiatives.

3.3.13. Support Program Management of Test Measurement and Diagnostic Equipment (TMDE). Duty location Fort Detrick, Maryland.

3.3.14. The contractor shall respond to inquiries for medical maintainers, equipment owners and users, and logisticians. Requests for medical maintenance SME support are sent through the USAMMA webpage, Outlook email, and telephonically. The contractor shall field interrogatories and assist the customer by providing research and answers or by connecting the customer with the office most able to support. The contractor shall continue to assist the customer until the issue is resolved, request feedback from the customer relative to the quality of assistance, and document all actions taken to resolve the issue.

3.3.15. The contractor shall conduct research for maintenance issues and projects, and provide reports, briefings, white papers, and articles. The contractor shall research all available information and data relative to assigned projects and maintenance centric issues resulting from maintenance operations, business practices and regulatory requirements, and provide reports, briefings, white papers and articles for topics.

3.3.16. The contractor shall conduct maintenance research and analysis for assigned issues and projects and provide relevant recommendations.

3.3.17. The contractor shall assist the NMP leadership when supporting the command maintenance discipline program and maintenance assistance and instruction team.

3.3.18. The contractor shall develop and lead medical maintenance projects to research, analyze, and provide professional, relevant, logical and timely medical maintenance operations and maintenance management process recommendations to NMP leadership.

3.3.19. The contractor shall evaluate and provide recommendations for Medical Materiel Quality Control (MMQC) messages. The contractor shall evaluate manufacturer field change orders, recalls, the Emergency Care Research Institute (ECRI), and the Food and Drug Administration (FDA) for health device alerts for relevance to AMEDD inventories with the exclusion of medical supplies and pharmaceutical product alerts.

3.3.20. The contractor shall support the medical maintenance community by tracking MMQC compliance at all owning units.

3.3.21. The contractor shall maintain visibility of level of repair for sustainment capabilities. Maintaining and understanding of the capability of the Combat Support Hospital (CSH), Medical Logistics Company (MLC), maintainer in the Brigade Combat Team (BCT), and other Army units with medical maintenance capability, of medical devices.

3.3.22. The contractor shall develop and integrate policies, programs, and procedures that provide sustained maintenance support of Army medical equipment.

3.3.23. The contractor shall serve as a resource for national maintenance information to ILS processes.

3.3.24. The contractor shall coordinate maintenance data requirements for logistics automation developers.

3.3.25. The contractor shall track cost effectiveness and efficiency of medical maintenance repair programs.

3.3.26. The contractor shall provide recommendations to the NMP Chief and Deputy on challenges and issues elevated to the national level by the logistics and medical maintenance communities.

3.3.27. The contractor shall utilize information from Army medical maintenance databases to analyze maintenance operational and management procedures.

3.3.28. The contractor shall support Army medical maintenance quality and training programs.

3.3.29. The contractor shall serve as national level MAIT support point for medical maintenance.

3.3.30. The contractor shall monitor capability and capacity of maintenance activities within Major Command (MACOM).

3.3.31. The contractor shall support Program Management and process requests for TMDE requirements.

3.3.32. The contractor shall provide recommendations for publications. The contractor shall provide research, review and analysis for all types of publications (Federal, State, and local regulations, policies, guidance, Federal codes, and directives). The contractor shall determine the effect of publications on all types of medical maintenance activities and provide recommendations for compliance and/or changes to business practices. Provide recommendations for changes to the publications to suit medial maintenance business processes and requirements.

Performance Requirements Summary Matrix

3.1. BMET Support Services

Random Observation and Inspection by the Depot Chief, Shop Supervisor, or QA team.

The contractor shall complete maintenance actions. Maintenance actions include but are not limited to, technical inspections, repair, calibrations, verification, and complete refurbishment of medical equipment.

AQL: Quarterly – Maintenance actions shall be completed within 12% or less above the standard.

Random Observation and Inspection as well as review of monthly and quarterly reports by the Depot Chief and/or Shop Supervisor

3.2. M3D Administrative Support Services

Random Observation and Inspection by the Depot Chief, Shop Supervisor, or QA team.

Random Observation and Inspection by the Depot Chief, Shop Supervisor, or Inventory Manager.

3.3. Support of National Maintenance Program (NMP)

AQL: Data gathered shall be 100% accurate, up to date, and shall not contain errors.

Observation and 100% Inspection by the NMP Chief and/or Deputy.

Observation and 100% Inspection by the NMP Chief and/or Deputy.

Observation and 100% Inspection by the NMP Chief and/or Deputy.

AQL: Data gathered and resultant recommendations should be 100% accurate, up to date, and contain no errors.

Observation and 100% Inspection by the NMP Chief and/or Deputy.

Observation and 100% Inspection by the NMP Chief and/or Deputy.

AQL: Data gathered shall be 100% accurate, up to date, and contain no errors.

Observation and 100% Inspection by the NMP Chief and/or Deputy.

The contractor shall develop and integrate policies, programs, and procedures that provide sustained maintenance support of Army medical equipment.

Observation and 100% Inspection by the NMP Chief and/or Deputy.

Observation and 100% Inspection by the NMP Chief and/or Deputy.

Provide raw data to requestor/supervisor in response to routine requests within 2 working days and perform analysis (as required) within 5 working days.

Provide raw data to requestor/supervisor in response to moderate requests within 5 working days and perform analysis (as required) within 7 working days.

Provide raw data to requestor/supervisor in response to complex requests within 7 working days and perform analysis (as required) within 10 working days.

AQL: Data gathered should be 100% accurate, up to date, and contain no errors.

Observation and 100% Inspection by the NMP Chief and/or Deputy.

The contractor shall track cost effectiveness and efficiency of medical maintenance repair programs.

Observation and 100% Inspection by the NMP Chief and/or Deputy.

Observation and 100% Inspection by the NMP Chief and/or Deputy.

Provide raw data to requestor/supervisor in response to routine requests within 2 working days and perform analysis (as required) within 5 working days.

Provide raw data to requestor/supervisor in response to moderate requests within 5 working days and perform analysis (as required) within 7 working days.

Provide raw data to requestor/supervisor in response to complex requests within 7 working days and perform analysis (as required) within 10 working days.

AQL: Data gathered shall be 100% accurate, up to date and contain no errors.

Observation and 100% Inspection by the NMP Chief and/or Deputy.

The contractor shall support Army medical maintenance quality and training programs.

Observation and 100% Inspection by the NMP Chief and/or Deputy.

b) STD: When selected to conduct MAIT visit, conduct investigation prior to MAIT visit, conduct the MAIT visit within the allocated time frame (available time will be different depending on type of unit(s) visited), complete the after action report (AAR) within 5 working days of returning from the MAIT visit, and provide recommendations for improvement as part of the AAR.

AQL: Data gathered shall be 100% accurate, up to date, and shall not contain errors.

Observation and 100% Inspection by the NMP Chief and/or Deputy.

The contractor shall monitor capability and capacity of maintenance activities within Major Command (MACOM).

Provide raw data to requestor/supervisor in response to routine requests within 2 working days and perform analysis (as required) within 5 working days.

Provide raw data to requestor/supervisor in response to moderate requests within 5 working days and perform analysis (as required) within 7 working days.

Provide raw data to requestor/supervisor in response to complex requests within 7 working days and perform analysis (as required) within 10 working days.

AQL: Data gathered shall be 100% accurate, up to date and contain no errors.

Observation and 100% Inspection by the NMP Chief and/or Deputy.

Establish an approver account with PD TMDE; review and validate that TMDE SP request packets are accurate and complete, following up with customers for clarification as required; perform NMP TMDE coordinator post procurement actions in accordance with ISO work instructions. Attend scheduled and unscheduled TMDE meetings and conferences and provide subject matter expertise for the acquisition, sustainment and disposal of medical TMDE SP.

AQL: Data gathered shall be 100% accurate, up to date, and contain no errors.

Observation and 100%…