Attachment_3__Call_Volume_Pricing_Matrix_Pricing_Sheet_15_July_2016.xlsx

XLSX spreadsheet 13 KB Posted Jul 15, 2016

Attached to: Outreach Call Center and Transitional Support Services for the Defense Centers of Excellence for TBI/PH
Solicitation number: W81XWH-16-R-0002
Issued by: Department of the Army Medical Command

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Attachment 3 - Call Volume Pricing Matrix Pricing Sheet 15 July 2016

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W81XWH-16-R-0002-0004.docx	DOCX document	Jul 15, 2016
Attachment__2_-_Pricing_Sheet__Labor__15_July_2016.xls	XLS spreadsheet	Jul 15, 2016
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RFPW81XWH16R0002Amendment1.docx	DOCX document	Jul 1, 2016
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W81XWH-16-R-0002_Released.docx	DOCX document	Jun 9, 2016
Attachment_7_GFE_GFP_GFI_Listing.docx	DOCX document	Jun 9, 2016
Attachment_9__DODI_6490.10-0003.pdf	PDF	Jun 9, 2016
Attachment_3__Call_Volume_Pricing_Matrix_Pricing_Sheet.xlsx	XLSX spreadsheet	Jun 9, 2016
Attachment_4_Organizational_Conflict_of_Interest_OCI_Certification.docx	DOCX document	Jun 9, 2016
Attachment__2_-_Pricing_Sheet__Labor.xls	XLS spreadsheet	Jun 9, 2016
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Attachment_10_Executive_Order_13625.pdf	PDF	Jun 9, 2016
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Attachment_8__Small_Business_Participation_Proposal_(Format).docx	DOCX document	Jun 9, 2016
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Sheet1 CLIN Description Quantity Unit of Issue Total Price (Based on Estimated Monthly LOE X the total # of months in the POP; i.e. 10 months for base, 12 months for OP1-OP3, and 11 months for OP4)

Base Period

0002	Call Center Calls (By Call Type as Detailed Below)	1	Job	$
FFP
	The Contractor shall invoice monthly based on the actual call volume per each call type Individually, then as a summary monthly total, for that month utilizing the "agreed to" Tiered Pricing Schedule below:

Tier I Triage Support
Tiered Monthly Pricing	Price Per Call

1 - 4,000 Calls $

4,001 - 10,000 Calls $

> 10,000 Calls $

Tier II - Intake Coaching Support
Tiered Montly Pricing	Price Per Call

1-2,500 Calls $

2,501 - 5,000 Calls $

> 5,000 Calls $

Tier III - Follow-up Care and inTransition Coaching
Tiered Monthly Pricing	Price Per Call

1 - 7,000 Calls $

7,001 - 105,000 Calls $

> 105,000 Calls $

Tier IV - In-Transition Outbound Model
Tiered Monthly Pricing	Price Per Call

1 - 20,000 Calls $

20,001 - 50,000 Calls $

> 50,000 Calls $

Option Period 1
1002	Call Center Calls (By Call Type as Detailed Below)	1	Job	$
FFP
	The Contractor shall invoice monthly based on the actual call volume per each call type Individually, then as a summary monthly total, for that month utilizing the "agreed to" Tiered Pricing Schedule below:

Tier I Triage Support
Tiered Monthly Pricing	Price Per Call
1 - 4,000 Calls	$

4,001 - 10,000 Calls	$
> 10,000 Calls	$
Tier II - Intake Coaching Support
Tiered Montly Pricing	Price Per Call
1-2,500 Calls	$
2,501 - 5,000 Calls	$
> 5,000 Calls	$
Tier III - Follow-up Care and inTransition Coaching
Tiered Monthly Pricing	Price Per Call
1 - 7,000 Calls	$
7,001 - 105,000 Calls	$
> 105,000 Calls	$
Tier IV - In-Transition Outbound Model
Tiered Monthly Pricing	Price Per Call
1 - 20,000 Calls	$
20,001 - 50,000 Calls	$
> 50,000 Calls	$

Option Period 2
2002	Call Center Calls (By Call Type as Detailed Below)	1	Job	$
FFP
	The Contractor shall invoice monthly based on the actual call volume per each call type Individually, then as a summary monthly total, for that month utilizing the "agreed to" Tiered Pricing Schedule below:

	Tier I Triage Support
	Tiered Monthly Pricing	Price Per Call
	1 - 4,000 Calls	$
	4,001 - 10,000 Calls	$
	> 10,000 Calls	$
	Tier II - Intake Coaching Support
	Tiered Montly Pricing	Price Per Call
	1-2,500 Calls	$
	2,501 - 5,000 Calls	$
	> 5,000 Calls	$
	Tier III - Follow-up Care and inTransition Coaching
	Tiered Monthly Pricing	Price Per Call
	1 - 7,000 Calls	$
	7,001 - 105,000 Calls	$
	> 105,000 Calls	$
	Tier IV - In-Transition Outbound Model
	Tiered Monthly Pricing	Price Per Call
	1 - 20,000 Calls	$
	20,001 - 50,000 Calls	$
	> 50,000 Calls	$
Option Period 3
3002	Call Center Calls (By Call Type as Detailed Below)	1	Job	$
FFP
	The Contractor shall invoice monthly based on the actual call volume per each call type Individually, then as a summary monthly total, for that month utilizing the "agreed to" Tiered Pricing Schedule below:

	Tier I Triage Support
	Tiered Monthly Pricing	Price Per Call
	1 - 4,000 Calls	$
	4,001 - 10,000 Calls	$
	> 10,000 Calls	$
	Tier II - Intake Coaching Support
	Tiered Montly Pricing	Price Per Call
	1-2,500 Calls	$
	2,501 - 5,000 Calls	$
	> 5,000 Calls	$
	Tier III - Follow-up Care and inTransition Coaching
	Tiered Monthly Pricing	Price Per Call
	1 - 7,000 Calls	$
	7,001 - 105,000 Calls	$
	> 105,000 Calls	$
	Tier IV - In-Transition Outbound Model
	Tiered Monthly Pricing	Price Per Call
	1 - 20,000 Calls	$
	20,001 - 50,000 Calls	$
	> 50,000 Calls	$
Option Period 4
4002	Call Center Calls (By Call Type as Detailed Below)	1	Job	$
FFP
	The Contractor shall invoice monthly based on the actual call volume per each call type Individually, then as a summary monthly total, for that month utilizing the "agreed to" Tiered Pricing Schedule below:

Tier I Triage Support
Tiered Monthly Pricing	Price Per Call
1 - 4,000 Calls	$
4,001 - 10,000 Calls	$
> 10,000 Calls	$
Tier II - Intake Coaching Support
Tiered Montly Pricing	Price Per Call
1-2,500 Calls	$
2,501 - 5,000 Calls	$
> 5,000 Calls	$
Tier III - Follow-up Care and inTransition Coaching
Tiered Monthly Pricing	Price Per Call
1 - 7,000 Calls	$
7,001 - 105,000 Calls	$
> 105,000 Calls	$
Tier IV - In-Transition Outbound Model
Tiered Monthly Pricing	Price Per Call
1 - 20,000 Calls	$
20,001 - 50,000 Calls	$
> 50,000 Calls	$

Attachment 3 Call Volume Matrix Pricing Sheet

Sheet2

Sheet3

File details come from the government source that posted it. Updated Nov 14, 2017.