Questions and Answers -Solicitation Amendment W81K0425QA0160003 SF 30-3.pdf

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers is extended. is not extended.

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

(a) By completing items 8 and 15, and returning copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER.

If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NUMBER AS DESCRIBED IN ITEM 14.

CHECK ONE A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER

NUMBER IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation data, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print) 16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

15B. CONTRACTOR/OFFEROR

(Signature of person authorized to sign)

15C. DATE SIGNED 16B. UNITED STATES OF AMERICA

(Signature of Contracting Officer)

16C. DATE SIGNED

Previous edition unusable STANDARD FORM 30 (REV. 11/2016) Prescribed by GSA FAR (48 CFR) 53.243

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT 1. CONTRACT ID CODE PAGE OF PAGES

2. AMENDMENT/MODIFICATION NUMBER 3. EFFECTIVE DATE 4. REQUISITION/PURCHASE REQUISITION NUMBER 5. PROJECT NUMBER (If applicable)

6. ISSUED BY CODE 7. ADMINISTERED BY (If other than Item 6) CODE

8. NAME AND ADDRESS OF CONTRACTOR (Number, street, county, State and ZIP Code) (X) 9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED (SEE ITEM 11)

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED (SEE ITEM 13)

CODE FACILITY CODE

SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

Continuation of Description

Miscellaneous text in this section has been added to:

Questions and Answers

1. Performance Priorities Of all the performance requirements in the PWS, which areas have historically been the most challenging for contractors to meet? (Looking to ensure we exceed expectations in those areas.)

RESPONSE: Loss of linen accountability, damaged and stained returns.

2. Volume & Surge Management Can you clarify the anticipated weekly/monthly volume, and whether there are known seasonal or surge periods where service levels must be scaled rapidly?

RESPONSE: See below for 12-month numbers;

3. Transition Timeline Will there be a transition period with the current provider, and if so, what performance overlap or hand-off expectations will be in place?

RESPONSE: No loss of service is the requirement, hand off shall be the responsibility of the vendors.

4. Compliance & Inspections What are the top three compliance or inspection areas that have caused delays or non-conformance in past contracts?

RESPONSE:

a. Loss of Linen and Curtains

b. Stains and damaged linen or curtains

c. Missing Pickup and delivery dates and times.

W81K0425QA0160003

5. Subcontractor Utilization Are there any restrictions or reporting requirements for the use of HUBZone certified subcontractors or other small business subs under this contract?

RESPONSE: Okay with Dry Cleaning being sub'd.

6. Performance Metrics Can you provide detail on the performance measurement system (e.g., quality ratings, delivery timeliness scores) and how they're weighted for contract evaluation?

RESPONSE:

REFERENC

E PWS

STANDARD

MAXIMUM

ALLOWABLE

DEGREE OF

DEVIATION FROM

REQUIREMENT

(AOL)

METHOD OF

SURVEILLANCE

CONTRACTOR

CORRECTIVE

ACTIONS

1.3.1

95% compliance

No more than 2 valid complaints per month.

Contracting Officer

Representative (COR) monitor pickup and delivery.

Contractor shall correct at no additional cost to the

Government.

1.3.3

95% compliance

No more than 2 valid complaints per month.

COR shall monitor

Contractor compliance with PWS.

Contractor corrects at no additional cost to the

Government.

1.5.3

100% compliance

No degree of deviation.

COR shall review

Contractor training lists.

Contractor shall be liable for negative impact.

1.6

100% compliance

No degree of deviation.

Contractor shall provide its Contingency Plan with

Contractor's proposal.

Contract will not be awarded without a copy of

Contractor's Contingency

Plan.

1.12.1

100%

No degree of deviation.

Contractor shall provide approved Test Piece

Service laboratory to

Contract will not be awarded without approved Test

Piece Service compliance COR. laboratory.

1.13 100% compliance No degree of deviation. Contractor shall provide copy of wash formulas to COR. Contract will not be awarded without

Contractor was formulas.

FAR 52.222-50. 100% No allowable degree of COR documentation Contractor must

Contractor shall compliance deviation. review. Non-compliance immediately take inform the must be brought to the corrective action.

Contracting Officer immediate attention of immediately of any the Contracting Officer.

trafficking of personnel.

STANDARD 99% to 100%

96%10 98%

95%

92%10 94%

91% or Less

MEASUREMENT

Excellent Very Good Satisfactory Marginal Unsatisfactory

PERFORMANCE REQUIREMENTS SUMMARY (PRS)

REFERENCE PWS STANDARD MAXIMUM ALLOWABLE DEGREE OF DEVIATION FROM

REQUIREMENT. ACCEPTABLE QUALITY

LEVEL(AOL)

METHOD OF SURVEILLANCE

l.3. l 95% compliance No more than 2 valid complaints per month. Contracting Officer Representative (COR) monitor pickup and delivery.

l.3.3 95% compliance No more than 2 valid complaints per month. COR shall monitor Contractor compliance with PWS.

1.5.3 I 00% compliance No degree of deviation. COR shall review Contractor training lists.

l.6 I 00% compliance No degree of deviation. Contractor shall provide its Contingency Plan with

Contractor's proposal.

1.12.1 I 00% compliance No degree of deviation. Contractor shall provide approved Test Piece Service laboratory to COR.

1.13 100% compliance No degree of deviation. Contractor shall provide copy of wash formulas to COR.

FAR 52.222-50.

Contractor shall inform the Contracting Officer immediately of any trafficking of personnel. 100% compliance No allowable degree of deviation. COR documentation review. Non-compliance must be brought to the immediate attention of the Contracting Officer.

7. Government Furnished Assets Will any equipment, facilities, or supplies be provided by the government to support operations, or is the contractor responsible for full provisioning?

RESPONSE: None to be provided by the government.

8. Communication & Issue Escalation What is the expected process for reporting and resolving operational issues in real time?

RESPONSE: Vendor to provide a Primary and Alternate POC with phone numbers and email data.

9. What is WAMC's staffed bed capacity and what is your latest census?

RESPONSE: 48

10. Please provide historical pounds cleaned by month for the last 12 months (or most recent 12 rolling months)?

RESPONSE:

11. Is the 1,080,000 pounds on the CLIN pricing sheet, the most recent 12-month poundage?

RESPONSE: YES.

12. Is this a 12-month agreement base with no additional renewal/extension options if service is going well?

RESPONSE: While this is a continuing service, this contract is for a base only. We have included FAR Clause 52.217-8, Option to Extend Services for six months.

13. Does WAMC owns the cubicle/privacy curtains, lab coats and dietary uniforms (COG) or are they to be provided by the contractor (Rental)?

RESPONSE: WAMC owns it's Linen.

14. Please confirm labor is not required to initially hang, then remove, and exchange the cubicle/privacy curtains weekly, they will be exchanged/replaced by WAMC staff and contractor will pick up at drop point with the other soiled linen, correct?

RESPONSE: Pickup, dry clean and return only.

15. The SOW states up to 450 privacy curtains/window drapes per month - however the pricing sheet is asking for a quote on 1,320 pounds... Is the 1,320 pounds the total pounds of cubicle curtains dry cleaned over the last 12 months? How many cubicle/privacy curtains are sent on average per month?

RESPONSE: Curtains and Drapes are Dry Cleaned not laundry (4.7 pounds x 200 per month = 940 pounds for dry cleaning).

16. Please confirm that laundry services are provided 5 days per week (Mon-Fri) for standard soiled linen pickup/delivery and dry-cleaning services for cubicle curtains, doctors coats, or dietary uniforms are only required 3 days per week (Mon, Wed, Fri)?

RESPONSE: Daily pickup and return of bulk linen (Mon - Friday), dry cleaning 3 days a week. (Except holidays)

17. Can you give additional detail on type of dietary uniforms? (i.e., chef coats, pants and what fabric blend: 100% cotton or poly/cotton blend - 80/20, 65/35?)

RESPONSE: Poly/cotton

18. You are asking a rate per pound. Is this correct? YES So will all laundry come to us in a bulk load, and we have to sort through for lab coats, dietary uniforms, etc.

RESPONSE: Bulk linen (sheets, blankets, towels, pillowcases, etc..) will be in bulk, but dry cleaning will be separated, and rates separate.

19. Who is current Vendor.

RESPONSE: Current Vendor is Halifax Linen

HEALTH READINESS CONTRACTING OFFICE, 2199 STORAGE ST BLDG 4197 STE 68

JBSA FT SAM HOUSTON, TX 78234-5074

UNITED STATES

KIMBERLY JACKSON, EMAIL: KIMBERLY.R.JACKSON.CIV@HEALTH.MIL TELEPHONE: 910-907-7199 AdminBy:

SCD: PAS:

PLEASE SIGN ALL AMENDMENTS AND RETURN WITH YOUR QUOTE.

CLOSING DATE HAS BEEN EXTENDED TO 27 AUGUST 2025 AT 1400 PM