Attachment 3_Past Performance Questionnaire (PPQ)_24-R-0004_10Oct2023.pdf

Attachment 3

W81K00-24-R-0004

PAST PERFORMANCE QUESTIONNAIRE

The Medical Readiness Contracting Office - West is conducting a competitive acquisition for Ground Ambulance

Services for Emergency Medical Technicians, Paramedics, and a Senior Level Paramedics that will serve as an On-

Site Program Manager at William Beaumont Army Medical Center, U.S. Army Medical Department Activity

(MEDDAC), White Sands Missile Range (WSMR), and Fort Bliss Operational Area-Ranges, Fort Bliss Texas. The offeror has identified you as a reference to validate past performance.

Please complete the following questionnaire to assist our evaluation of the contractor’s past performance, and return to derek.t.meilinger.civ@health.mil and vickie.v.drumming.civ@health.mil by The offer must arrive by the time specified on page 1, block 8 of the solicitation (Standard Form [SF]

1449). Note: Clearly identify and provide the name of the Prime Contractor and Subcontractor. Specify

Prime Contractor/Subcontractor.

Name of Contractor being evaluated:

Contract/Order Number: __________________________________________________________________

1. Type of service being provided?

2. Where is the location of this service?

3. What is the contract amount?

4. Have there been any unsatisfactory performance resulting in additional contractual or administrative costs?

Yes No

If “Yes,” explain:

The last two questions will discuss quality of service & customer relations. Please refer to the following:

Rating System:

(1) Excellent – Overall performance exceeds contractual requirements and gives extra benefits to the customer.

Problems, if any, were promptly corrected without negative impact to the customer.

(2) Satisfactory – Performance meets contractual requirements. The contractual performance contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory

(3) Marginal - Performance does not meet some contractual requirements. The contractor’s proposed actions to correct any problems appear only marginally effective or were not fully implemented.

(4) Unsatisfactory – Performance does not meet most contractual requirements. The contractual performance contains serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

IMPORTANT NOTE: NARRATIVES MUST BE PROVIDED FOR ANY RATING OTHER THAN

SATISFACTORY AND MUST SUPPORT THE RATING GIVEN.

PAST PERFORMANCE QUESTIONNAIRE, Continued mailto:derek.t.meilinger.civ@health.mil mailto:vickie.v.drumming.civ@health.mil

Attachment 3

W81K00-24-R-0004

5. Quality of Service – Please rate overall compliance with the contract Performance Work Statement.

(1) Excellent (2) Satisfactory (3) Marginal (4) Unsatisfactory

If other than “Satisfactory,” a narrative must be provided to explain how the overall performance exceeds or does not meet contractual requirements:

6. Business/Customer Relations – Please rate overall effective management; successfully managed services;

reasonable/cooperative behavior; flexibility; business-like concern for customer’s interest.

(1) Excellent (2) Satisfactory (3) Marginal (4) Unsatisfactory

If other than “Satisfactory,” a narrative must be provided to explain how the overall performance exceeds or does not meet contractual requirements:

Signature: Date:

Print Name: Company:

Title: Telephone:

Thank you for your participation in providing a detailed and accurate history of past performance for this offeror.