Solicitation Amendment W81K00-23-Q-0092-0001_19 July 2023.pdf

0011916741-0001

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

The purpose of this amendment is the follow ing:

A. Update PWS to renumber paragraphs 1.18.3 and 5.7.2.7; no additional information is added/changed.

B. Provide Vendor questions and Government responses. No further questions w ill be entertained.

Offerors shall acknow ledge this amendment and return w ith their offer.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 28

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 20-Jul-2023

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street , County, State and Zip Code) X W81K0023Q0092

X 9B. DATED (SEE ITEM 11)

29-Jun-2023

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

19-Jul-2023

CODE

W40M USA HCA

MEDICAL READINESS CONTR OFFICE WEST

3160 MCINDOE BLDG 1103

JBSA FT SAM HOUSTON TX 78234-4504

W81K00 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

W81K0023Q0092

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 30 - BLOCK 14 CONTINUATION PAGE

The following have been added by full text:

VENDOR QUESTIONS AND RESPONSES

W81K00-23-Q-0092 EACH Food Service Support Questions and Responses

1. Question: Can you tell me if these services are currently being performed by a contractor? If so, please provide the incumbent name as well as the contract number?

Response: This is a new requirement.

2. Question: The solicitation does not contain a draft or final PWS or historical workload data. I need to reach out due to the importance of a PWS.

Response: The Performance Work Statement is included in the solicitation W81K00-23-Q-0092.

3. Question: Would the government please provide information regarding a site visit for this requirement?

Response: A site visit is not included with this requirement.

4. Question: Is there an incumbent contractor for this requirement? If so, what is the contract number, total dollar value, company name, and DUNS / UIE?

Response: See response to question 1.

5. Question: Will Evans Army Community Hospital (EACH) staff have access to the cafeteria to purchase meals?

Response: Yes, the EACH Nutrition Care Division dining facility is open to patients, family members, staff, and visitors to the facility.

6. Question: What is the current contract number?

Response: See response to question 1.

7. Question: Do you have historical billable hours worked by employees at EACH?

Response: See response to question 1.

8. Question: How many employees are currently working at EACH?

Response: See response to question 1. This is a new requirement; no contractor personnel are currently working at this dining facility.

9. Question: How many beds are in EACH?

Response: EACH is a 92-bed facility; however, patient tray service rarely exceeds 30 patients.

10. Question: Are vendors able to submit more than one proposal?

Response: All proposal submittals shall be in accordance with the terms of the solicitation.

11. Question: Can families access and/or order room service food?

Response: Only families for expectant mothers are permitted to order food trays and must come to dining facility to pay in advance.

12. Question: Will food service personnel be required to cook any hot items?

Response: No, this is not a task for food service workers.

13. Question: Do you plan on hosting a site visit at EACH in the near future?

Response: See response to question 3.

14. Question: PWS Section 1.18.1 is repeated in the PWS. The second occurrence appears to be mis-numbered. Can the Government confirm or correct this section.

Response: Amendment 0001 includes corrected PWS. Second occurrence of 1.18.1 renumbered to 1.18.3.

15. Question: PWS Section 5.7.2.7. is missing from the PWS. There is sentence fragment where this paragraph should be located. Can the Government provide the missing PWS section?

Response: Amendment 0001 includes corrected PWS with 5.7.2.7. included.

16. Question: Can the Government confirm that all materials and equipment, other than employee uniforms, that are necessary for the performance of this contract are provided by the Government? Does this include cleaning supplies and other expendable materials? Is the cash register and any electronic payment systems provided by the Government?

Response: Government furnished items include disposable aprons and gloves, food serving equipment, pots/pans and utensils, cleaning supplies and cash registers and/or electronic payment systems.

17. Question: Please provide the current contract number, current contractor, current contract value for the 2022- 2023 fiscal year?

Response: See response to question 1.

18. Question: The CLINS for Food Service Supervisor are listed at 1920 hours annually. Given the contract duties and the length of the work day this amount of the billable Supervisor man hours is not sufficient and will not allow for the proper supervision required under the contract. Additional Food Service Supervisor hours will be required for proper coverage during the specified hours of required services and contract duties. Please confirm that the supervisory hours listed are correct or will be adjusted as we are recommending?

Response: The CLINs on the solicited requirement reflect the Government’s current needs and manning regarding Labor Categories, FTEs and hours.

19. Question: Please confirm the contractor will only provide food service workers & cashiers?

Response: The requested contracted services are correct as stated in the CLINs. Note requirement is NOT for full food services.

20. Question: Will there be a furnished office for the contractor supervisor?

Response: No, an office is not available. The food service supervisor may utilize an open table in the dining room if they need a place to work.

21. Question: Is Internet and phone service supplied by the government?

Response: Refer to PWS paragraph 3.3. Contractor will have access to public wifi only; the Government secured network will not be assessable.

22. Question: There is no PWS posted on SAM.gov. Will the government provide a PWS for offerors, so that the most accurate pricing and staffing can be included?

Response: See response to question 2.

23. Question: Will the government provide historical workload date from the existing contract, so that the most accurate pricing and staffing can be included?

Response: See response to question 1.

24. Question: Reference “Instructions to Offerors Pg 1, Sentence 1, Offers shall be accepted from the State Licensing Agency IAW Randolph-Sheppard Act or Small Businesses only.” Will offerors with a licensed blind manager under the Randolph-Sheppard Act of a Total Small Business receive the same priority as offerors from the State Licensing Agency?

Response: Please refer to the bold red paragraph of the FAR 52.212-1 Addendum, which reads, “This procurement is subject to the Randolph-Sheppard Act (R-SA), 20 U.S.C. §107, Operation of Vending facilities and 34 CFR §395.33, Operation of Cafeterias by Blind Vendors, which establishes a priority for blind persons recognized and represented by the State Licensing Agency (SLA), in the award of contracts for the operation of cafeterias on federal facilities. Accordingly, this requirement is solicited full and open to permit the State Licensing Agency to submit a proposal in accordance with 34 CFR 395.33(b). Offers will be accepted from the SLA or Small Business concerns, offers received from other than the SLA or Small Business will not be considered. This notice is not designed to discourage competition rather, it notifies all potential Offerors that the priority established by the R- SA for offers received from SLAs and their blind vendors is applicable to this procurement. The evaluation criteria is the same for all competing Offerors, including the responsible SLA. The award will only be made to a Small Business concern or an SLA. If the SLA is dissatisfied with an action taken relative to its proposal, it may file a complaint with the Secretary of Education under the provisions of 34 CFR § 395.37.”

25. Question: Does the government intend to hold a site visit for offerors?

Response: See response to question 3.

26. Question: Will the government provide historical workload data from existing contract so offerors can provide accurate pricing and staffing?

Response: See response to question 1. The number of FTEs stated in the CLIN descriptions as solicited meet the Government’s needs and manning.

27. Question: Reference Instructions to Offerors, Page 1, Sentence 1 - “Offers shall be accepted from the State Licensing Agency IAW Randolph-Sheppard Act or Small Business only.”

Will offerors with a blind manager of a Total Small Business receive the same priority as offerors from the State Licensing Agency?

Response: See response to question 24.

28. Question: Reference Attachment 4 Pricing Work Sheet Column H. The pre-populated hours for the Food Service Supervisor and Food Service Worker / Cashier show the hours of 1920 per employee. However, the wage determination and solicitation have 11 federal holidays to be given, which would sum the total productive hours of 1912. Will the government please confirm the correct number of hours that we are to bill to per employee?

Response: CLIN hours are based on 1,920 per FTE. Contractor Man Hours are based on the number of hours worked/ billed. Various reasons such as fill-rates, closures and mission requirements can have impacts on the amount of hours worked in a FY. The resultant contract will stipulate that the vendor will only be paid for actual hours worked/billed. The CLINs on the solicited requirement reflect our current needs and manning regarding Labor Categories, FTEs and hours.

29. Question: Reference Solicitation Page 43, Section 3.3 Facilities. By exception, the Government will provide, and/or the Contractor will have limited access to computers, software, scanners, fax machines, copiers, printers, and other equipment necessary to complete their duties and responsibilities.

Will the contractor have the use of the computer mentioned above to create schedules and other tasks that would need to be performed on a computer? Or is it recommended that the Contractor supply their own for unlimited use by the Food Service Supervisor?

Response: The Government will not provide direction on contractor processes; however, contractor usage of Government systems is limited due to network cyber security restrictions. Loading of contractor developed programs, spread sheets, data sheets etc. will not be authorized on the Government systems or network.

(End Questions and Answers)

SECTION SF 1449 - CONTINUATION SHEET

The following have been modified:

PERFORMANCE WORK STATEMENT

Nutrition Care Division (NCD) Staffing, Evans Army Community Hospital (EACH)

1.1. General: This is a non-personal services contract to provide a Food Service Supervisor and Food Service Workers/Cashier to supplement the staff of Department of Nutrition Care. The Food Service Supervisor shall serve as the Contract Company Liaison and supervise contractor personnel. The Contract Company shall be able to provide on-site representation for contractor personnel issues and resolutions. The Government shall not exercise any supervision or control over the contract service providers performing the services herein.

1.2. Description of Services/Introduction/ Scope: The Contractor shall provide personnel described in paragraph 1.1, transportation, materials, supervision, and other items and non-personal services necessary to perform the duties, as defined in this Performance Work Statement except for those items specified as government furnished property and services. The Contractor shall perform to the standards in this contract.

1.3. Background: The EACH, Nutrition Care Department provides meal services to all patients, family members, staff, and visitors in the facility. This encompasses venues in dining area (Main serving line, grab-and go items, Deli, Pizza, Grill). Nutrition Care Patient Room Service provides meal services to all patients admitted to the facility as well as guest trays and nourishments to outpatient clinics.

1.4. Objectives:

a. Provide supplemental support services to satisfy the overall operational objectives of EACH NCD, including cashier support and customer service.

b. Provide services and deliverables through the performance of food service support activities.

c. Provide contractor services and deliverables through the performance of meal delivery, food service support activities, meal prep and cleaning and sanitation.

1.5. General Information

1.5.1. Quality Control (QC): The Contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this Performance Work Statement and standard safe food preparation practices. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor's quality control program is how assurance of work complies with the requirement of the contract. The Quality Control Plan shall be submitted to the Contracting Officer Representative for review NLT ten days after contract award.

1.5.2. Recognized Holidays: The following is a list of legal federal holidays when hospital operation is significantly reduced. Services shall be performed 365 days per year; however, staffing may be reduced during federal holidays and minimal manning days as appropriate.

New Year’s Day Martin Luther King Jr.’s Birthday President’s Day Memorial Day Juneteenth National Independence Day

Independence Day Labor Day Columbus Day Veteran’s Day Thanksgiving Day Christmas Day

1.5.3. Hours of Operation:

1.5.3.1. The Contractor is responsible for conducting business as follows for Patient Room Service: Contractor shall support Patient Room Service meal tray delivery during meal services. Contractor shall work rotating shifts, provide contractor personnel per early and late shift, 365 days per year. Early shift is defined as 5:00AM to 1:30PM (0500-1330). Late shift is defined as 9:30AM - 6:00PM (0930- 1800). These times may not be exact.

Slight variations may be required as determined by mission. A full, complete shift is defined as 8 hours of performance with a 30-minute non-billable meal break. Meal breaks shall be rotated and shall not interfere with meal services during peak hours of the operation. Changes to work hours or days due to local or national emergencies or Government directed facility closings will be by contract modification.

1.5.3.2. The Contractor is responsible for conducting business as follows for Production and Service Food Service Operations: The Contractor shall be responsible for conducting business to support Food Service Operations during meal services. Food/cashier Service Workers shall work rotating shifts as indicated on the proposed schedule, 365 days per year. Early shift is defined as 5:00AM to 1:30PM (0500-1330) and 7:00AM to 3:30 PM (0700-1530). Modified early shift is defined as 6:30AM - 3:00 PM (0630-1500) or 7:00AM - 3:30 PM (0700 - 1530). Late shift is defined as 9:30AM - 6:00 PM (0930 - 1800). These times may not be exact. Slight variations may be required as determined by mission. A full, complete shift is defined as 8 hours of performance with a 30-minute non-billable meal break. Meal breaks shall be rotated and shall not interfere with meal services during peak hours of the operation.

1.5.3.3. This contract will be a firm fixed price. The Contractor will not be reimbursed when the government facility is closed due to local or national emergencies or Government directed facility closings. The Contractor shall, always, maintain an adequate workforce for the uninterrupted performance of all tasks defined within this Performance Work Statement when the Government facility is not closed for the above reasons. Part-time workers are acceptable to fill peak demand hours, to cover shifts for absent personnel, or other situations that may require flexible schedules. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.5.3.4. Overtime. Overtime shall not be authorized.

1.5.3.5. Scheduled Absences. Contractor Company and/or Contractor Supervisor shall notify the COR of all Scheduled absences of contractor personnel working on this contract, such as vacations or personal time off, at least 30 calendar days in advance of the scheduled absences. The COR shall provide a list of the scheduled absences of contractor personnel to the Nutrician Care Department Chief.

1.5.3.6. Unscheduled Absences. Unscheduled Absences shall be called into the COR or designated Government representative by the Contract personnel or representative for Contract Company within one hour of the scheduled reported time. The Contractor is responsible for obtaining a replacement for the absent Contract personnel within 2 hours if Contract personnel call out.

1.5.3.7. Mission Essential Positions. All Contractor personnel on this contract are considered Mission Essential Positions.

1.5.3.8. Place of Performance: The work to be performed under this contract will be performed at:

Evans Army Community Hospital

1650 Cochrane Circle, Building 7500 Fort Carson, CO 80913

1.6. Security Requirements: Contractor personnel performing work under this contract are required to obtain a favorably adjudicated background investigation prior to commencement of work under this contract and shall maintain a favorable level required for the life of the contract. As a minimum, the Contractor providing service requiring operating government-furnished workstations that have access to Department of Defense e-mail and requiring unescorted entry to a restricted area/Controlled Areas, shall successfully complete a Tier 1 (T1) formerly known as National Agency Check with written Inquires (NACI) or Tier 3 formerly known as a National Agency Credit and Law Check (NACLC). Any personnel that cannot successfully receive a favorably adjudicated national background investigation conducted by the Defense Counterintelligence and Security Agency (DCSA) will not be allowed to continue term of employment. These investigations shall be submitted by the government at no additional cost to the contractor. Common Access Cards (CACs) for Contractor Personnel is required which is hereby incorporated by reference if not otherwise included. The contractor shall comply with Homeland Security Policy Directive (HSPD)-12, Army Directive 2014-05 “Policy and Implementation Procedures for Common Access Card Credentialing and Installation Access for Uncleared Contractors.

1.6.1. Antiterrorism (AT) Level I Training. This provision/contract text is for contractor personnel with an area of performance within an Army controlled installation, facility, or area. All contractor personnel, to include subcontractor personnel, requiring access Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor personnel and subcontractor personnel, to the COR within 30 calendar days after completion of training by all personnel and subcontractor personnel. AT level I awareness training is available at the following website: https://atlevel1.dtic.mil/at.

1.6.2. Access and General Protection/Security Policy and Procedures. This standard language text is for contractor personnel with an area of performance within an Army controlled installation, facility, or area. Contractor and all associated sub-contractors’ personnel shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative).

The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce shall comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.6.3. iWATCH Training. This standard language is for contractor personnel with an area of performance within an Army controlled installation, facility, or area. The contractor and all associated sub-contractors shall brief all personnel on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform personnel of the types of behavior to watch for and instruct personnel to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new personnel commencing performance with the results reported to the COR NLT 30 calendar days after contract award.

1.6.4. Army Training Certification Tracking System (ATCTS). All contractor personnel with access to a government info system shall be registered in the ATCTS at commencement of services and shall successfully complete the DOD information Assurance Awareness prior to access to the information system and then annually thereafter.

1.6.5. Key control. The contractor food service supervisor shall safeguard all keys issued by the government and insure they are used only by authorized contractor personnel. The contractor shall not duplicate issued keys and shall report lost keys to the contracting officer representative immediately the contractor will be charged for lost keys, re-keying, and lock replacement as applicable Operational Security (OPSEC) requirement.

1.6.6. Investigation Requirements. The Contractor shall ensure all personnel performing under the contract are required to maintain a minimum of a favorably adjudicated Tier 1 (Tl) formerly known as National Agency

Check with written Inquires (NACI) for IT Level Ill access or Tier 3 formerly known as a National Agency Credit and Law Check (NACLC) for IT-II access. The contractor shall coordinate with the Contracting Officer Representative (COR) to initiate the Request for Personnel Security Action prior to performance start date. U.S.

Citizenship will be verified by presenting original or certified copy of birth certificate, certificate of citizenship/naturalization issued by INS, or born aboard certificate (Form FS-240or DS- 1350) or a valid U.S.

Immigration Form 1-151and Alien Registration Card (Green Card”) and the completion of all investigation document(s) to the EACH Personnel Security Office prior to in processing for all contract personnel assigned to the contract. To maintain the security requirements any derogatory information, to include law enforcement issues, mental health issues, or alcohol/drug related issues shall be reported to the COR and to the EACH Personnel Security Office. Personnel requiring the issuance of a Common Access Card (CAC) are required to complete all contract required training to include OPSEC training.

1.7. Safety. Work is performed in a well-lit ventilated kitchen and server, on the inpatient wards, and outpatient clinics within the hospital. Contractors are required to wear hair restraints such as hats, hairnets, and beard restraints (as applicable) while in the kitchen. The Government will provide to Contractor personnel any required safety items to include any required personal protective equipment (PPE); see paragraph 3.8. The above working conditions have been considered in the evaluation of the job and do not meet the criteria for environmental differential pay. It is expected that all Contractor personnel will adhere to and follow all required safety protocols of food service operation at all applicable times. Contractors shall comply with all installation safety regulations.

Such regulations include general safety, fire prevention, and waste disposal. Copies of these regulations are on file in the medical activity safety office or may be obtained through the Contracting Officer Representative.

1.8. Contractor Identification Badges. Contractor personnel shall be issued a Contractor Identification Card that will be used to access Fort Carson. The COR will provide the paperwork to request ID badges. The Contractor is responsible for ensuring identification and access documents are up to date.

1.8.1. The contract personnel shall immediately report any lost or stolen badges to the COR.

1.8.2. The contract personnel shall turn in the MTF badge and installation access ID Card to the Security and Badge Office, COR, or his/her designated representative upon termination of their services under this contract.

1.9. Government Computer Access Requirements. If this contract requires contractor personnel to have access to government computers, contractor personnel requiring access to government computers shall successfully complete, a Tier 1 (T1) formerly known as National Agency Check with written Inquires (NACI) for IT Level III access or Tier 3 formerly known as a National Agency Credit and Law Check (NACLC) for IT-II access before obtaining access a government computer.

1.10. Removal of contract personnel. The government reserves the right to require immediate temporary or permanent removal of any contract personnel whose actions raise reasonable suspicion that patient care or services may be compromised in any way or that pose a threat of harm to other contractor/government personnel or self. The contract personnel may be required to submit to drug/alcohol testing. The government reserves the right to require temporary or permanent removal of any individual who refuses testing. Notification of all removals will be made by the Contracting Officer Representative (COR). Removal of any individual does not relieve the contractor of any performance requirement.

1.11. Sexual Assault Prevention and Response Program

1.11.1. The DoD’s goal is to provide a culture free of sexual assault through an environment of prevention, education, training, response capability, victim support, reporting procedures, and appropriate accountability that enhances the safety and well-being of all persons covered by the DoD Directive. The DHA is one of the agencies of the DoD, and as such follows the directives, instructions and guidance of the DoD.

1.11.2. All contract HCPs will comply with the Department of Defense Directive (DoDD) 6495.01, Sexual Assault Prevention and Response (SAPR) Program. More information is available via the following weblink:

https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodd/649501p.pdf?ver=MlV9x4KYK2qsh38GtGe gBw%3d%3d

1.12. Contracting Officer Representative (COR): The COR will be appointed for this contract. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract;

perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; specifications; monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially about changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.13. Special Qualifications:

a. Contractor personnel will read, write, and speak English fluently and have basic computer knowledge.

b. Contractor shall possess basic knowledge of food safety, customer service etiquettes, and food service in a healthcare environment.

c. Contractor shall possess and maintain food safety/sanitation certification, preferably ServSafe or equivalent.

d. All Contractor personnel under this contract are required to complete Department of Army (DA) on-line DoD Information Security Awareness Training Course and Health Insurance Portability and Accountability Act (HlPAA) training within 30 days of contract award and once each year thereafter. Contractors shall provide their certificate of completion to the Information Systems Office/Privacy Officer annually.

e. This requirement is in addition to any other training that may be required of the Contractor. Contractor training requirements are maintained through the DTMS online system. Contractors may be required to attend special training courses to obtain skill sets necessary to operate within the business environment in which they work or to maintain their skills and/or certifications. Contractors may attend government sponsored training to obtain training to enhance their skill sets.

1.14. The Contractor will notify the COR, Contracting Officer, and Department Chief NCD in writing of any change in the Contractor's Food Service Supervisor.

1.15. Complaints. Contractor personnel shall conduct themselves in a professional manner. If two validated complaints are filed in a six-month period against a Contractor personnel, the Contracting Officer will view this as an indication of less than satisfactory performance.

1.16. Contractor Fill Rate. Contractor shall maintain a 95% fill rate of all available shifts. Turnover shall be kept to a minimum for contract continuity purposes and mission success.

1.16.1. The Contractor shall fully staff the requirements of the contract with the number of FTEs as required in the Schedule of Services. Additionally, it is expected that the contractor will have the FTEs working all hours required as identified in the PWS. Contractor will be paid only for hours worked versus the hours listed in the Schedule of Services, which are estimated quantities. Invoices are to reflect actual hours worked only. This does not constitute a waiver of the Government's right to terminate the contract for default for failure to perform and the Government is still entitled to pursue all remedies available to it under the default clause (52.212-4).

1.17. Identification & Uniform of Contractor Personnel. Contractor personnel will be issued a special identification card issued by EACH Security Section, which will be used to gain access to the building when it is locked after hours, during exercises, or training days.

1.17.1. All contract personnel shall comply with personal health standards consistent with food preparation operations.

1.17.2. All contract personnel shall present a neat professional appearance. All uniforms or outer clothing shall be laundered or dry cleaned as appropriate, well-fitting, bright, and fresh each workday. While performing services under this contract, all contract personnel shall be easily identified. All contract personnel shall comply with most current Tri-Service Food Code (TBMED 530/NAV MEDP-5010-01/AFMAN48-147_lP) and the most current Nutrition Care Department Standing Operating Procedures {SOP) and Policies for personal cleanliness and hygienic practices.

1.17.3. All contract personnel shall keep their fingernails trimmed, filed, and maintained so the edges and surfaces are cleanable. Fingernails will not extend beyond the edge of the finger. All contract personnel shall not wear fingernail polish, artificial fingernails, or fingernail jewelry. Except for a plain ring such as a wedding band, while preparing or working with food, contract personnel shall not wear jewelry on their arms and hands.

Contract personnel shall not wear earrings while working.

1.17.4. All contractor personnel shall wear gloves when appropriate in accordance with the Tri-Service Food Code.

1.17.5. All contract personnel working in Food Service Operations shall wear clean distinctive foodservice uniform furnished by the contractor. May consist of short sleeve polo shirts/ Chef coat for cooks, black slacks, MTF issued badge during work hours. Sleeveless shirts/ clothing is prohibited. Contractor personnel are permitted to wear non-graphic black, long or short sleeve T-shirt under the polo shirts/Chef coat. Additional outwear is not allowed during work hours. Contract personnel are required to wear hair restraints such as skull caps, hairnets, hats, beard restraints, and clothing that cover body hair, that are designed to be worn to effectively keep their hair and sweat from contacting exposed food, clean equipment, utensils, linens, and single-service/single-use articles.

1.17.6. Contractor shall provide their own safety shoes. Safety shoes shall be always worn while on duty. Non-slip, fire resistant, waterproof, closed toe safety shoes or composite shoes.

1.18. Clinical quality Management in the Military Health System (2019)

1.18.1. In accordance with DHA·PM 6025.13, all Contractors (Individual or Entity) who supply healthcare items or provides services via personal or non-personal service contracts, purchase orders and/or blanket purchase agreements shall not have their names listed in the List of Excluded Individuals/Entities {LEIE) database.

Individual or Entity names appearing in the LEIE are not eligible to participate in the Military Health System, directly or through the purchased care system, in any capacity.

1.18.2. Deliverables. Contractor shall download the current LEIE database at http:llexclusions.oig.hhs.gov and save the downloadable data file as their Initial database. Contractors will then perform an Individual or entity query of the database for all individual names and entities to identify excluded parties. The Contractor shall send the result of this query electronically to the Contracting Officer/Specialist and Contract Officer's Representative (COR) no later 10 days after contract award (or modification execution date).

1.18.3. LEIE

Exclusion from Participation in Federal Health Care Programs Award under DFARS 237.104(b)(ii)(October 2015)

1. The Government is legally prohibited from paying for provision of items or services by persons listed on the Department of Health and Human Services (HHS) Office of the Inspector General (OIG) List of Excluded Individuals and Entities (LEIE) or the TRICARE Sanctioned Provider List. The LEIE may be found at http://oig.hhs.gov/fraud/exclusions.asp, and the TRICARE Sanctioned Provider list at http://www.health.mil/Military-Health-Topics/Access-Cost-Quality-and-Safety/Quality-And-Safety-of- Healthcare/Program-Integrity/Sanctioned-Providers. The LEIE and TRICARE Sanctioned Provider List are hereinafter collectively referred to as “the Lists.”

2. Prior to responding to this solicitation, the Contractor shall query the Lists to determine whether his/her name appears on either or both Lists. By responding to this solicitation, the Contractor certifies to the Contracting Officer that the Contractor has queried the Lists and his/her name does not appear on either of the Lists.

3. The Contractor is advised that during performance of the contract, MTF personnel will perform a recurrent recheck of the names of contractor personnel working in the MTF against the Lists, as specified in OTSG/MEDCOM Policy Memo 15-037. The Government will notify the Contractor if he/she appears on either of the Lists.

4. The Contractor shall promptly notify the Contracting Officer at any time he/she becomes aware of being on either of the Lists.

5. Should the Contractor appear on either of the Lists at any time during contract performance or otherwise violate the terms of this clause, the Contracting Officer will (a) not approve payment for items provided or services rendered by the Contractor during the time he/she appears on either of the Lists, and (b) promptly terminate the contract pursuant to FAR 52.249-12.

6. The Contractor is further advised that, in accordance with Civil Monetary Penalties Law [CMP] (codified at 42 USC§ 1320a-7a), there are steep civil monetary penalties associated with billing the Government for providing items or services by a person on either of the Lists, and with failing to return to the Government any overpayments received for provision of such items or services.

7. HHS OIG has issued a Special Advisory Bulletin on the Effect of Exclusion from Participation in Federal Health Care Programs with additional information on the CMP. The Special Advisory Bulletin may be found at http://oig.hhs.gov/exclusions/files/sab-05092013.pdf.

PART 2

DEFINITIONS & ACRONYMS

2.1. Definitions

CONTRACTOR. A supplier or vendor awarded contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

CONTRACTING OFFICER. A person with authority to enter, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the Contracting Officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor if that direction is within the scope of the contract, does not constitute a change, and has no funding implications.

This individual does NOT have authority to change the terms and conditions of the contract.

KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected If it does not have a firm commitment from the persons that are listed in the proposal.

PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance.

QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of a product or service shall meet contract requirements.

SCHEDULED ABSENCE. Prearranged absences from performance of contractual services by contract personnel. These absences, whether taken for vacations or continuing medical education, etc. is scheduled/arranged in advance.

UNSCHEDULEDABSENCE. Absences from performance of contractual services by contract personnel that are not scheduled/arranged in advance, regardless of whether the absences are caused by illness or for other reasons.

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3.1. Government Furnished Items and Services

3.2. Services: Government personnel will be working alongside the Contractor for added support but do not take direction from the Contractor.

3.3. Facilities: The Government will provide the necessary workspace for the Contractor staff to provide the support outlined in the PWS to include desk space, telephones, and other items necessary to perform specific tasks listed in Part 5. Items of clothing, personal effects, or equipment may not be able to be secured at all locations.

The government will not incur any Equipment: By exception, the Government will provide, and/or the Contractor will have limited access to, computers, software, scanners, fax machines, copiers, printers, and other equipment necessary to complete their duties and responsibilities.

3.4. Utilized Space: Items of clothing, personal effects, or equipment may not secured at all locations. The Government shall not incur liability for theft, damage to, or loss of such personal items.

3.5. Materials: The Government will provide all applicable regulation, policies, OPORDs, FRAGOs, SOPs, etc.

necessary for the Contractor to complete the duties/responsibilities. This material will be provided via digital means.

3.6. Emergency Contract Healthcare: The MTF will provide Emergency healthcare for injuries occurring while on duty. The Contractor shall reimburse the government for such services.

3.7. The Government will provide food sanitation/safe food handling training in accordance with the most current version of TB MED 530 {Tri-Service Food Code). Initial training and refresher training will be provided by the Department of Nutrition Care throughout the year.

3.8. The Government agency will provide Government unique training for food service workers on the current policies, procedures, and equipment. The contractor food service supervisor shall shadow a government shift lead on daily checklist and sign in acknowledging the duties. Contract workers shall shadow fellow contract workers or contract supervisor for on the job training.

3.9. Hospital (EACH) photo identification and necessary equipment to perform job tasks (excluding uniforms and shoes).

3.10. Personal Protective Equipment (PPE) includes, but not limited to, hearing protection, heat resistant gloves and/or aprons, and eye protection.

3.11. Workspace, foodservice preparation equipment and utensils, and instructions for preparation quantities, service, storage locations for menu items.

3.12. Various service locations orientation within the hospital facility.

3.13. Ward location orientation.

PART 4

CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES

4.1. General. The Contractor shall furnish all uniforms, supplies, equipment, and services required to perform work under this contract that are not listed under Part 3 of this PWS.

4.1.1. The Contractor shall provide a copy of the schedule to the COR at least two weeks prior to the start date.

This allows the government adequate time to schedule Government personnel to fill the absence or discuss staffing needs. The schedule shall include hours scheduled to work.

4.1.2. The Contractor ls responsible for completing contract personnel schedules and submitting changes, corrections, and reporting any errors. The Contractor is responsible for submitting the completed schedules to the COR within 7 days of the end of the payment cycle.

4.1.3. The Contractor shall inform the COR of any changes in personnel (new, terminated, or resigned) to ensure all electronic workload data is accurate. A designated Government representative will complete electronic workload data to match the schedule information submitted by the Contractor.

4.1.4. The Contractor shall take prompt, reasonable, and appropriate disciplinary action for contract personnel who do not meet performance standards, inconsistent attendance, tardiness, and/or do not meet customer service expectations. The contractor will submit a daily log of personnel tardiness and attendance to the COR to verify payment accuracy for shifts and hours worked. Logs will be submitted weekly to the COR.

4.1.5. The Contractor shall ensure that all personnel comply with the Defense Health Agency and MTF smoking policies while performing services under this contract. Smoking restrictions will apply at any location or building where services are performed under this contract.

4.1.6. Contractor personnel who work in dining facilities under this contract may purchase food and beverages, to be consumed in the facility, 30 minutes before or after their shifts and approximately at mid-shift. Contractor personnel shall pay for each item at the established item price to include the authorized surcharge. Contractor personnel purchasing food shall get a receipt, which the contractor retains for each meal period as proof of payment. This policy does not apply to a spoon-size taste-testing/sampling by personnel assigned to quality control. Contractor personnel shall have the option to either purchase meals through the dining facility or bring in food from an outside source to be stored in the designated refrigerator. Contractor shall not use paper goods (plates, bowls etc.) and utensils for personal use unless it is utilized for foods/items purchased from the dining facility.

PART 5. SPECIFIC TASKS

5.1 Basic Services.

5.1.1. The Contract workers (Food/Cashier service workers) shall support Patient Room Service meal tray delivery.

Contractor shall work rotating shifts, and shall provide personnel for each early and late shifts daily, 365 days per year. Early shift is defined as 0500- 1330 hours. Late shift is defined as 9:30 am- 6:00pm hours (0930-1800hrs).

5.1.2. The Contract Food/Cashier Service Workers shall support services provided by Production and Service Food Service Operations Branch. Contract Food/Cashier Service Workers shall work rotating shifts, provide personnel to fulfill necessary shifts as indicated in the proposed schedule, 365 days per year. Early shift is defined as 05:00AM to 1:30 PM (0500- 1330). Modified early shift is defined as 6:30AM- 3:00 PM (0630- 1500) or 7:00AM - 3:30 PM (0700 - 1530). Late shift is defined as 09:30AM - 6:00 PM (0930-1800). These times may not be exact. Slight variations may be required as determined by mission. Contractor Food/Cashier Service Worker tasks include, but are not limited to, the following: basic food prep, serving and replenishing food, preparing vegetables and fruit for the salad bar, cleaning facilities, equipment, and utensils; performing cashier services;

handling foods, supplies, and equipment; decorating the facilities, maintaining quality control; ensure operator maintenance and minor/major repair of food service equipment; and in the event of contingency, perform all required tasks to include continued service as needed.

5.1.3. The contractor food service supervisor shall oversee the subordinate contractor personnel and will have direct say so over contactor personnel only. The contractor food service supervisor will obtain clear communication with the appointed government personnel/leadership. Food/Cashier service supervisor shall work rotating shifts, provide personnel to fulfill necessary shifts as indicated in the proposed schedule, 365 days per year. Early shift is defined as 05:00AM to 1:30 PM (0500- 1330). Modified early shift is defined as 6:30AM- 3:00 PM (0630- 1500) or 7:00AM - 3:30 PM (0700 - 1530). Late shift is defined as 09:30AM - 6:00 PM (0930-1800).

These times may not be exact. Slight variations may be required as determined by mission. The contractor food service supervisor duties will include but will not be limited to establishing daily work assignments, explain work requirements, instruct subordinates in new procedures, provide problem solving assistance, perform quality assurance checks, plan, and establish leave schedule, approve leave, ensure maintenance of equipment and supplies, monitor the quality and safety of meals and assists shift food/cashier service workers as needed.

5.1.4. The contractor shall comply with all local, state. federal and DoD mandated sanitation requirements to include AR l 34- 239 Food Service Management Program, AA 48-116 Food Safety Program and Tri-Service food code.