statement_of_objectives.pdf
PDF 51 KB Posted
- Attached to
- Strategic Communication Network O&M
- Solicitation number
- W56SGK-16-R-99-SVS1
About this file
Statement of Objectives and Capabilities Inquiry
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Other files
| File | Type | Posted |
|---|---|---|
| Draft_MoI_NOC_OM_BANDWIDTH_PWS_10_JAN_16.pdf |
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Objectives:
1. Be able to work with Afghan National Police (ANP) employees on user level access and support issues.
2. Be familiar with and able to employ industry standard trouble ticketing systems to monitor, track, and respond to network issues.
3. Be able to work with NOC senior leaders and management on planned system outages.
4. Be able to work with NOC senior leaders and management on network restoral plans.
5. Be able to employ best industry standard network security practices to protect the network.
6. Accomplish the following:
Add new software to the network Replace network hardware or network reconfigurations
7. Provide Help Desk support at the Central MOI NOC located in Kabul and at each of the one‐ hundred and twenty (120) sites around plus additional fifteen (15) sites which are expected to be added to the MOI network around Afghanistan, within one year
8. Provide on‐site troubleshooting and diagnostic work for computers, servers, switches, HVAC and power production equipment supporting the network
9. Conduct preventative maintenance inspections and work will be performed using equipment manuals and specifications. Be able to manage reports and develop reporting in English and Dari for the US contract lead as well as the MOI customer
10. Contractor will ensure that all Help Desk personnel will be Pashto and/or Dari speakers
11. Manage/develop a Configuration Management Plan.
Capably Inquiry
1. Regarding WAN/LAN bandwidth:
What is your standard network uptime?
How do you monitor bandwidth service?
2. Regarding VSAT Bandwidth:
What is your standard network uptime?
How do you monitor bandwidth service?
3. Regarding Microwave bandwidth:
What is your standard network uptime?
How do you monitor bandwidth service?
4. Preventative cyber security operations
How often are scans conducted to ensure that the security of the network?
5. Regarding Preventative Equipment Maintenance
What are the load test methods used to identify system problems?
6. Regarding Network Operations
What is the standard time for closing an issue ticket or trouble ticket?
7. Regarding Network Maintenance
What is the standard time for closing an issue ticket or trouble ticket?
8. Regarding Training
How would your firm provide training for simple task completion by users?
File details come from the government source that posted it. Updated .