Draft_MoI_NOC_OM_BANDWIDTH_PWS_10_JAN_16.pdf

PERFORMANCE WORK STATEMENT

AFGHAN NATIONAL POLICE

NETWORK OPERATIONS CENTER (NOC)

O&M and BANDWIDTH SUPPORT

3 FEBRUARY 2016

SECTION 1

DESCRIPTION OF SERVICES

1. INTRODUCTION

Afghanistan is in the process of recovering from decades of conflict, which left government infrastructures outdated and damaged beyond repair. In an effort to improve governance within the Ministry of Interior (MoI) and Policing Operations across Afghanistan, a robust command and control network is required. For the MoI to conduct daily operations and have an effective command and control architecture an effective, secure wide area telephone and data network is required. This network must connect the MoI Headquarters compound in Kabul with all designated Afghanistan National Security Forces headquarters, the Regional Headquarters, Provincial Headquarters, logistic and administrative units, and some battalion headquarters. This contract will consist of maintaining and establishing network management, operations and maintenance of the current infrastructure as well as power generation and equipment, for all current and future sites on the MoI Network. It will also provide wide area network (WAN) bandwidth, fiber link connectivity, satellite bandwidth, and services for current and future sites on the MoI Network.

1.1 REQUIREMENTS

Requirements for the services reflected in this Performance Work Statement are specified throughout Section 1, Description of Services; Section 2, Service Delivery Summary (SDS); Section 3, Government Furnished Property and Services; and Section 4, General Information. The Contractor shall comply with good business practices and current commercial technology. The Contractor is not authorized to make changes to the scope or requirements within this PWS. The Contracting Officer (KO) is the only Government official with the authority to change or modify this contract. No other Government official is authorized to modify or change the scope of this contract.

1.1.1 INTENT

The intent of this contract will be to provide O&M and supporting networking services, plus payment of bandwidth fees to support the MoI Information Communications Technology (ICT) office, who is the communications directorate for MoI. The Contractor shall operate and maintain the existing network infrastructure, assist with the ongoing site expansions, provide improved cybersecurity capabilities, ensure all bandwidth links are functioning, ensure payment of fiber lease lines, and maintain all supporting equipment (air conditioners, generators and UPS) above 98% connection capability. The MoI requires command and control connectivity to send emails, conduct Video Teleconferences (VTCs) and conduct research with other Ministries and outside agencies.

1.2 PERIOD OF PERFORMANCE

The period of performance for this contract shall be from date of notice to proceed of the contract for a period of twelve months with four additional 3-month option periods.

1.3 DESCRIPTION OF SERVICES

The description of services presented in the following paragraphs shall be interpreted by the Contractor as spanning the complete spectrum of information technologies, services and products that are current at the time of contract award.

The terms "information system", "automated information system (AIS)", and "information technology" shall be understood by the Contractor to include all facets of computer, network, and communications hardware and software technology, products and systems, to include uninterrupted power supply (UPS) equipment.

1.3.1 WORK SERVICES TO BE PERFORMED

1.3.1.a. Establish the network and ticketing program for MoI’s network. The Contractor will ensure that all Help Desk personnel will be Pashto and/or Dari speakers. The Contractor shall provide Help Desk support at the Central MoI NOC located in Kabul and at each of the one-hundred and twenty (120) sites around plus additional fifteen (15) sites which are expected to be added to the MoI network around Afghanistan, within a year. The contractor shall have a ticketing management/tracking program to prioritize calls for assistance. The contractor shall provide manpower to augment the MoI Help Desk personnel whose purpose shall be to provide a central focus for users to report problems and request assistance in using the approved desktop and network information facilities.

As required by the PWS, the contractor shall implement helpdesk management activities to include:

Develop and/or maintain an inventory of hardware, software, documentation, and other information, and communications resources. The inventory will identify custodians for all recorded items as well as locations.

Develop and/or maintain an organization chart identifying all personnel to whom services are to be rendered, as well as the level of services to which they are entitled.

Develop and/or maintain a floor plan of the facility where services are being provided.

Automated helpdesk tools such as Foot Print, Support Magic, Remedy, etc. shall be employed to log trouble calls and requests for assistance, as well as to support statistical analysis aimed at improving services.

Develop performance metrics for use with data collected by use of the automated help desk system to perform trend analysis, continuous process improvement, system tuning, and long range capacity planning.

Develop and implement a Risk Management Process to continuously assess, mitigate and monitor risk associated with end-user and network support services.

Ensure help desk procedures are disseminated throughout the MoI and MoI units.

o Maintaining daily operations logs.

o Maintaining daily trouble report logs.

Maintain an active account of all help desk actions and requirements at every site in the MoI.

Assist local AHRIMS, COREIMS, ANTS and other Program Management Office (PMO) staff with network issues and non-program, specific operational issues to enhance PMO performance.

1.3.1.b. WAN/LAN Bandwidth. Contractor shall provide 100Mb of WAN/LAN internet bandwidth connectivity and support to the MoI NOC and to the remaining one hundred and nineteen (119) existing sites and to fifteen (15) future locations. The connectivity must be available and supported twenty-four (24) hours a day, seven days per week, with a minimum service level of 95%. The Contractor shall provide a dedicated fiber connection to the Internet, with a minimum capacity of 100.0 Mbs, for the MoI Network with connection at the MoI NOC. Bandwidth activities shall include:

Providing bandwidth for existing all WAN Links between the MoI compound where exists, and all MoI sites currently connected to the MoI Network via WAN Link, and all additional sites connected to the MoI Network as they come online.

Providing a minimum of 95% availability as measured over the period of performance of this contract.

The Contractor shall monitor the equipment to ensure metrics are met.

Providing connectivity capability to the 119 Call Centers and to the Public.

Managing Switched Telephone Network (PSTN) from the MoI and MoD NOCs.

All sites currently connected under MoI Phase I and Phase II, as listed under Paragraph 1.3.9.

1.3.1.c. Very Small Aperture Terminal (VSAT) Bandwidth. Contractor shall provide bandwidth support for assigned VSAT equipment, which includes any equipment which uses satellites for networking. The required bandwidth and locations will be designated by MoI staff. This bandwidth must be available and supported 24-hours daily, seven days per week.

1.3.1.d. Microwave Bandwidth. Contractor shall provide microwave bandwidth to all designated sites. The bandwidth must be available and supported 24 hours daily, seven days per week.

1.3.1.e. Preventative Cybersecurity Operations.

The Contractor shall provide installation cybersecurity support to the Afghan Secure Network (DasNet) firewall and network connection services. The contractor shall study the network and the physical facility in which it is located in order to gain an understanding of its structure and operations, users, and security requirements and shall provide any or all of the following:

Network/facility security plan, risk assessment, vulnerability analysis, and security audits. Tasks shall include, but not be limited to, the following:

o Implement and maintain current virus protection software for network servers and desktop processors.

o Analyzing and evaluating network, subsystems, components, and security criteria and controls.

o Evaluating network and facility vulnerability and recommending countermeasures, security o techniques and products to improve security.

o Developing a network/facility security plan.

o Increase the security of a network/facility by developing and/or applying techniques and tools appropriate to the applicable systems and associated security requirements.

o Conducting and documenting the results of facility risk assessments, such as the vulnerability of the facility to any eventuality that could render the facility unusable, such as natural and manmade disasters, unauthorized access to the facility, unauthorized access to associated networks, and unauthorized disclosure of sensitive information.

o Assessing the effectiveness of an existing security program, including identification of the strengths and weaknesses of the facility/network installation, applications, critical utilities, communications methods and other, related areas, and recommendation of tools, techniques, and procedures that would reduce the level of risk.

1.3.1.f. Preventative Equipment Maintenance. The Contractor shall employ personnel to support up to 120 current and 15 future sites around the country of Afghanistan; supporting air conditioning and power generation equipment, inspection, repairs and maintenance. This support includes inspection, preventative maintenance and repairs of HVAC and power generation equipment (generators, UPS, solar, commercial) directly associated with network support. All on-site troubleshooting and diagnostic work will be performed in accordance with the Statement of Work and approval from COR. Preventative maintenance inspections and work will be performed using equipment manuals and specifications. This includes the number and frequency of inspections deemed necessary by Original Equipment Manufacturer’s recommendations and guidance. At a minimum, the Contractor shall perform inspections on air conditioning and power generation equipment initially upon contract Notice to Proceed, then periodic inspections every six (6) months. The contractor shall provide all personnel, supervision, equipment, supplies, facilities, transportation, tools, materials, supervision, and non-personal services necessary to perform Network Operations and Maintenance (O&M), spare parts and maintenance, all site air conditioning, power generation support to include spare parts, preventative maintenance and minor repairs and support for uninterrupted power supply (UPS) equipment to include preventative maintenance and scheduled repairs. The contractor shall perform to the standards in this contract.

1.3.1.g. Network Operations. The Contractor shall maintain existing software systems and system components. The specific software and systems to be maintained will be identified in the current Network Operations software inventory listing that will be available on-site at the NOC (Technical Exhibit 3). Adaptive and corrective maintenance shall be performed.

CONTINGENCY PLANNING

Contractor shall plan for a continuity of operations (COOP) site. This COOP shall include at a minimum:

Comprehensive written plan to handle major disasters. The NOC “warm” site shall be able to begin operations within 48 hours of the loss of the primary NOC. Sufficient offsite storage capacity for data backup of all fileservers Develop a Backup schedule to ensure minimum data loss if a major catastrophe were to occur at any time.

Define and describe actions that must be taken to protect network assets from damage in the event of a disaster or emergency. The contractor shall perform a risk assessment; identify critical processes and components; identify activities that can be suspended and identify alternative procedures; identify actions to take to mitigate threats; detail appropriate actions to return assets to operational use after damage or threat, or to replace assets after destruction.

Develop a basic recovery strategy, including specifications for recovery procedures by system/subsystem/component/ priority and definition of specific responsibilities of various organizational elements.

** Note all data residing on the MoI Network (including all computers, servers, routers, etc.) belongs to the government including all copies of the data. The contractor shall provide the government access to all data at any time.

Commented [tjd1]: In order to assess/evaluate vendor capabilities you will have to list all software they are required to work with.

Commented [BJIUCUDC2]: Agree….we still owe that!

HELP DESK - END-USER SUPPORT

Level 1 support answers 75-80% of all incidents and problems involving end-user, network and software application issues. Help desk consultants log all incoming calls and walk-ins using the automated tools. Record the details of the problem or request for service (including user name, organization, telephone number, date and time of report, and date and time of resolution) into the on-line problem tracking system. Problems that go beyond general are escalated to the Level 2 platform specific consultant for resolution. Contractor shall focus help desk training in this area to enable the MoI to fully assume this responsibility prior to the end of this contract.

Level 2 support shall be provided by a Technical Specialist who shall answer most questions/problems referred to them from the Help Desk; take "ownership" of the problem and follow it through its resolution; will be responsible for keeping the end-user informed as to the status of the problem and will close the logged report upon resolution of the problem. Specifically, the level 2 support personnel will provide:

End-user and internal support - provide assistance with non-program specific (AHRIMS, COREIMS, ANTS, APPS etc.) software applications, networking, dialup and installation of hardware and software Internal training - assist in providing training for new staff, ongoing training for existing staff and on-line troubleshooting materials.

End-user training - assist in preparing and presenting short courses, creating documentation, and creating on-line troubleshooting resources.

Software distribution - ensure that the proper shareware and freeware is available for distribution.

Escalate problems that cannot be immediately resolved or require in-depth knowledge to the "level 3" platform expert for resolution.

Consult with end-users via an appointment in their office to provide consultation that requires an extended length of time (greater than 15 minutes).

Provide basic to mid-range support for standard software suites.

Provide basic dial-up and network support for system users who are using supported software suites.

The contractor shall perform system administration duties which include, but are not limited to, the following:

Maintaining user access control lists; establishing user accounts and assigning user privileges.

Monitoring system activity, including memory consumption and allocation, input/output response time, read/write access time, and CPU usage in order to identify adjustments that are required to achieve optimum performance.

Performing system tuning and balancing necessary to ensure that the system is operating efficiently.

Documenting and analyzing usage trends.

Installing new software releases.

Coordinating with hardware and software vendors, application developers, network administrators, functional users, and others.

Developing and/or maintaining a system administration manual.

Overseeing all database operations, including database recovery operations.

Monitoring and reporting on database integrity, usage patterns, efficiency of design and operation, and growth rate.

Establishing user accounts and assigning privileges.

Diagnosing and correcting database problems.

Maintaining and updating data element dictionaries and database schema.

Coordinating with application developers, system administrators, software and hardware vendors, functional users, and others.

1.3.1.h. Network Maintenance. The contractor shall provide a detailed maintenance plan for each completed site no later than 30 days after completion of the implementation at the site. The Contractor shall conduct a review and analysis of maintenance requirements for the network and systems identified for this contract. The review shall include, but not be limited to: documenting the characteristics of the operational, and maintenance environments;

reviewing and evaluating available and pertinent system documentation; and analyzing and documenting the scope of the maintenance effort. (Technical Exhibit 3 provides a general listing of software and hardware). Adaptive and corrective maintenance shall be performed.

Maintenance tasks shall include, but are not limited to, the following:

Analysis of proposed enhancements to assess the scope of the proposed change, to develop initial proposed solutions, and to identify the resources required to accomplish the enhancement.

Development, testing, and implementation of enhancements.

Diagnosis and correction of problems that affect system performance and/or availability.

Developing a plan and procedures for installing new software and/or new software releases and performing the installation.

Maintaining and updating system and user documentation.

Perform preventive and remedial software maintenance.

Develop and maintain a maintenance record report.

Monitor the system continuously in order to detect problems.

The Contractor shall provide Configuration Control for all hardware and software configuration items. The Contractor will be provided with the current Configuration Management Plan (CMP) at the start of this contract. The CMP assists the installation with inventory management, configuration control, and maintenance of the system. The Contractor shall maintain a detailed design specification for each element of the network as it is operated on the MoINet. The detailed design specification shall include, but not be limited to specification of all inputs, outputs, algorithms and data flow. In the absence of a configuration management plan, the contractor shall document the baseline hardware and software components that comprise the system, and use standard procedures for configuration management to ensure that the system is carefully documented and controlled. The Contractor shall identify, define, and baseline software items in a system. The Contractor shall establish a plan for the identification of software configuration items and the associated versions to be controlled.

The Contractor shall:

Utilize automated tools to control modifications.

Record and report the status of the items and modification requests.

Ensure the completeness, consistency, and correctness of the items; and control storage, handling, and delivery of the items.

Maintain a library of documentation and of software on machine readable media that reflect the current baseline and each of any prior baselines.

Formally control the release and delivery of configuration items. Master copies of software and documentation shall be maintained for the life of each software product. The contractor shall utilize version and release control software to record and control the distribution of software items.

Utilize IT asset management tools when requested to identify, record, and report data to assist IT managers and financial planners in the determination of return on investment (ROI) and total cost of ownership

(TCO).

Implement processes whose activities are focused on the development, maintenance, and tracking of an accurate asset inventory. These activities include the management of software licenses, software metering, version tracking and control, and involve planning for current as well as emerging organizational resources and requirements.

Participate in the ICT Configuration Control Board (CCB) to review and approve all configuration changes. This board shall consist of at least the following: Representative from the MoI ICT, Advisor (s) from HQ Resolute Support 5.3 ICT TAA and the contractors lead Network and System Administrator.

Ensure all major changes approved by the CCB are first implemented on the test network and run for a test period prior to being implemented on the actual network.

Ensure all changes to the network are documented and tracked. Establish a robust Group Policy structure and establish base security groups.

Establish a baseline software load for all domain computers and create image disks for base-lining of computers.

The Contractor shall maintain existing hardware systems and system components (Technical Exhibit 3). Hardware maintenance tasks shall include, but are not limited to, the following:

Installation, testing, and deployment of new system components.

Diagnosis and correction of problems that affect system performance and/or availability.

Development of a plan and procedures for installing new equipment.

Maintenance, update and/or rewrite of user and/or procedures documentation.

Preventive and remedial maintenance.

Development and maintenance of a maintenance record report.

Continuous monitoring of the system in order to detect and anticipate problems.

A list of on-hand spare parts (Servers/Routers/Cables/Switches) for maintenance of the network.

The Contractor shall provide the following services in connection with warranty work:

For computers and newly purchased automation equipment, coordinate all warranty repairs with the ICT Automation repair section, if required, will act as an authorized warranty representative of the equipment manufacturer, or coordinating the warranty service with the OEM or other authorized warranty provider.

Contact the local vendor, (when warranty repair is to be performed by a local vendor), verify warranty coverage information provided by the Government, and arrange delivery and pick-up of the item from that local vendor.

Ensure that appropriate database information for tracking and reporting purposes reflects the full description, property/serial number, date of requested shipment, and estimated return date, for all warranty work.

Provide packing, crating and handling services for any items which must be shipped for warranty repairs.

In the event warranty coverage is denied by the warranty provider, refer the issue to the COR for resolution. If required by the OEM or vendor, the Government will provide proof of the warranty (date of installation, purchase order number, etc.).

Report on a monthly basis, the type and kind of warranty work being performed.

Obtain advance approval by the Project Officer(s) for the use of expedited means of transportation, when necessary, in order to meet contract requirements.

Track all parts removed from Government-owned equipment and later refurbished or swapped for equivalent parts through the manufacturer or third party repair vendor, including the associated cost for the repair or replacement. Whenever repair involves exchange of bar coded parts for equivalent, inform the COR of the description and serial number of the replacement parts. Ensure original barcode is affixed to replacement equipment when returned.

Comply with the applicable equipment technical manuals, drawings, and specifications as required to maintain the equipment. The original design and functional capabilities of the item being repaired shall not be changed except as authorized in writing by the Project Officer(s). In addition, maintain a technical manual, drawing, drivers, and specifications library to assist in providing timely and responsive service.

Analysis of proposed enhancements to assess the scope of the proposed change, to develop initial proposed solutions, and to identify the resources required to accomplish the enhancement.

Installation, testing, and deployment of new system components.

Diagnosis and correction of problems that affect system performance and/or availability.

Development of a plan and procedures for installing new equipment.

Maintenance, update and/or rewrite of user and/or procedures documentation.

Preventive and remedial maintenance.

Development of a maintenance record report.

Continuous monitoring of the system in order to detect and anticipate problems.

All equipment shall be maintained to a safe and serviceable condition in accordance with manufacturer’s specifications and standard industry practices. All repair/replacement parts shall be manufacturer original replacement parts or manufacturer authorized replacement parts. Minor network repairs, such as replacing servers/switches/routers/computers/cables shall be completed per requirements outlined in Section 2.1 Performance Objectives. All repairs shall be documented. Preventative maintenance will be conducted in accordance with manufacturer’s guidelines. Any faults shall be repaired immediately. All preventative maintenance shall be documented. Any planned network outage for maintenance must be coordinated with the MoI ICT and affected ICT officers via an Authorized Service Interruption system that the contractor shall establish.

1.3.1.i. Training. Local Help desk personnel shall provide end user training to MoI and HQ, regional, district and other elements to ensure a thorough familiarization exists on how to access and use the help desk services.

The Contractor shall provide initial user instruction and help trouble shoot user issues with over-the-shoulder or telephone support services.

1.3.1.1 REQUIREMENTS ANALYSIS AND CONCEPT DEVELOPMENT

1.3.1.1.1 REQUIREMENTS DEFINITION AND ANALYSIS

Tasks shall include, but are not limited to:

Meeting with the COR and MoI functional area and technical users and reviewing existing documentation, procedures, and standards.

Analyzing functional requirements relative to the capabilities and deficiencies of existing systems, assumptions and constraints, currently available hardware and software products; and current sustainable technologies and products.

Maintaining equipment inventory statuses and reporting spare part availability on monthly reports.

Maintaining equipment inventory statuses and reporting spare part availability on monthly reports. A 6-month spare parts inventory report is critical to ensuring new equipment is purchased as ready spares in order to sustain 24/7 network operations.

Sustaining reliable network operations for the MOI, as stated in the standards section.

Preparing and delivering both written reports and oral briefings which present the functional requirements identified during the analysis phase; descriptions of alternate technical solutions for satisfying the functional requirements; a comparison of the benefits/risks associated with each alternative; assumptions and constraints; estimates of development times and manpower/resource requirements; and recommendations and issues.

1.3.1.2 ECONOMIC ANALYSIS

The contractor shall document the results of a cost analysis of proposed technical solutions. Points to be addressed shall include, but are not limited to, the following:

Definition of alternatives.

Definition of assumptions and constraints.

Development of benefit rankings.

Identification of quantitative and qualitative factors associated with each alternative solution.

Development of recommendations based on the results of the cost/benefit analysis.

1.3.2 DELIVERABLES

The contractor shall obtain Government approval on all deliverables. A deliverable shall be deemed acceptable when the Government determines that it includes all of the elements of the required work. All deliverables received from the contractor shall become the property of the Government and should be free of all company logos, symbols, or any other proprietary information.

1.3.2.1 PROJECT SCHEDULE

The contractor shall propose a detailed schedule for any major network maintenance issues. The schedules shall be provided in Microsoft Project 2000 format with the Government being the final approval authority for any and all meeting dates.

1.3.2.2 MONTHLY STATUS REVIEWS (MSR)

All MSRs shall be delivered within five working days of the previous month and shall contain a review of work done in the previous month including; number of buildings tested; special work and/or coordination completed.

This information will be identified by geographical locations as specified by the Government. The MSR shall also contain information covering the same areas for work to be completed the following month. The contractor shall also provide a Red, Green, Amber indication for how work is proceeding in each of these areas.

1.3.2.3 REPORTING STANDARDS

The contractor shall provide monthly electronic reports on the status of the network to the MoI ICT and HQ Resolute Support, EF 5.3 ICT TAA. The following represents the minimum detailed reports required:

Project Management Status- Monthly- Contractor shall provide a monthly status report including Gant Charts plotting progress and schedule status to the government for all ongoing network expansion projects, network upgrades and equipment changes and all cybersecurity activities.

Summary report, MONTHLY– Summary report on network status over the last month including outages (with report of causes and fixes, new connections, etc.

Information Assurance Summary Report, MONTHLY– Summary report of all information assurance activities over the past month including, report of all IA incidents, IA breaches, patches installed, viruses detected, etc. Information Assurance (IA) Audits should be conducted every two weeks in accordance with Critical Security Controls (CSC) one through five (1-5) covering minimum but not limited to the Inventory of Authorized and Unauthorized devices, Inventory of Authorized and Unauthorized Software, Secure Configurations for Hardware and software on mobile devices, laptops, workstations, and servers, Continuous Vulnerability Assessment and Remediation and Malware Defense. The intent is to reach a full functionality level encompassing CSC one through five (1-5) in addition to procedures outlined CSC six through twenty (6-20).

Incident Report, UPON EVENT- A report on any major security breach, information assurance incident or major network outage will be provided within 2 hours of any event to the MoI ICT and HQ Resolute Support CJ6 TAA.

Authorized Service Interruption (Emergency or normal), UPON EVENT – Notification report to the MoI ICT and HQ Resolute Support CJ6 TAA.

1.3.3 DELIVERABLES FORMAT AND DISTRIBUTION

1.3.3.1 DELIVERABLES FORMAT

The contractor shall provide documents in the following formats. Documents shall be delivered in hard copy and electronic format utilizing the following applications.

Microsoft Power Point

1.3.3.2 DELIVERABLES DISTRIBUTION

Deliverables shall be delivered to the following organizations in the quantities specified in the table below.

HQ RS EF 5.3 TAA via email HQ_RSCJ6COR@afghan.swa.army.mil.

MoI ICT via email or CD-ROM copies gran@moi.gov.af

Dari language shall be used in addition to English on deliverables for the MoI.

1.3.3.3 SYSTEMS DEVELOPMENT & TESTING

The Contractor shall implement the detailed design and conduct testing necessary to achieve and demonstrate full functionality and required performance of the total system as well as subsystems and individual components.

1.3.3.4 DEVELOPMENT ENVIRONMENT

The contractor shall perform those functions necessary to create the environment needed to support and/or facilitate development tasks. This task may include, but is not limited to, the following: installing hardware and/or software and modifying the existing hardware/software to accommodate development activities.

1.3.3.5 SYSTEM DEVELOPMENT

Development activities may include, but are not limited to the following:

Installation of operating system and/or COTS applications software.

Design, creation and population of databases.

Establishment of user accounts.

Installation and configuration of hardware.

Development of interfaces between systems and/or system components.

Development of LCM and AIS technical and user documentation.

Development may take place using existing, installed hardware and software, or the acquisition and/or installation of new hardware and software may be required.

1.3.4 TESTING AND SOFTWARE TURNOVER

The Contractor shall provide a Quality Control Plan (QCP).

The Contractor shall perform unit, integration, and system testing to ensure that all system components operate correctly both individually as well as in combination. If there is a formal test plan, the contractor shall adhere to that plan. In the absence of a formal test plan or a requirement to develop a formal test plan document, the contractor shall develop and implement a structured, albeit informal, plan for conducting comprehensive testing and for documenting the results of testing. The iterative process of correcting problems revealed through the testing process and re-testing shall be performed until the required functionality and performance are achieved and demonstrated.

1.3.5 TECHNICAL LIBRARY

The contractor shall maintain a library of all documentation that supports the operation of the system(s) and system components. This documentation shall include, but is not limited to, the following: records of maintenance agreements, configuration management documentation, technical manuals, user manuals, standard operating procedures, applicable software licenses, performance reports, and security plans.

1.3.6 COMMUNICATIONS

1.3.6.1 STANDARDS OF MAINTENANCE FOR PCs, SERVERS, & ASSOCIATED PERIPHERALS The following applicable standards shall be used to conduct work under this contract:

ANSI/IEEE Std 81-1983

ANSI/NETA ETT-2000

ANSI/NETA MTS 7.2.2-2001

ANSI/TIA/EIA-568 Commercial Building Telecommunications Cabling Standard

ANSI/TIA/EIA-569 Commercial Building Standard for Telecommunication Pathways and Spaces

ANSI/TIA/EIA-942 Telecommunications Infrastructure Standard for Data Centers

EIA ANSI/TIA/EIA-607: (1994) Commercial Building Grounding/Bonding Requirement Standard.

EIA ANSI/TIA/EIA-607: (1994) Commercial Building Grounding/Bonding Requirement Standard.

EIA ANSI/TIA/EIA-607 Commercial Building Grounding/Bonding Requirement Standard. ETL

1110-3-412 Transformer Application Guide

ETL 1110-3-502, Telephone and Network Distribution System Design and Implementation Guide.

Factory Mutual (FM) Approval Guide-Fire Protection (2002).

IBC - International Building Code IMC –

International Mechanical Code IPC –

International Plumbing Code

IEEE C2 National Electrical Safety Code (NESC)

IEEE 48 IEEE Standard Test Procedures and Requirements for Alternating- Current Cable Terminations 2.5 kV Through 765 Kv

IEEE Std 62™-1995 (R2005)

IEEE Std 81-1983

IEEE Std 81.2-1991

IEEE standard 400-1991

IEEE standard 519-1992

IEEE standard 602-1996 , Recommended Practices for Electric Systems in Health Care Facilities

IEEE standard 1100, Powering and Grounding Electronic Equipment (aka Emerald Book)

IESNA Lighting Handbook

International Electrical Testing Association Inc. (NETA) Acceptance Testing Specifications for Electrical Power Distribution Equipment and Systems

MIL-HDBK-1003/11 Diesel-Electric Generating Plants

MIL-HDBK-1004/21 Power Distribution Systems

MIL-HDBK-1012/3

NFPA 10, Portable Fire Extinguishers

NFPA 70, National Electrical Code

NFPA 72, National Fire Alarm Code, 2002 edition

NFPA 99, Health Care Facilities

NFPA 101, Life Safety Code, 2003 edition

NFPA 110, Emergency and Stand-by Power Systems, 2005

NFPA 780, Lightning Protection

TI 800-01 Design Criteria

TM 5-684 Facilities Engineering - Electrical Exterior Facilities

TM 5-688 Foreign Voltages and Frequencies Guide

TM 5-803-14 Site Planning and Design

TM 5-811-1 Design: Electrical Power Supply and Distribution

TM 5-811-3 Electrical Design: Lightning and Static Electricity Protection

UFC 1-200-01, Design: General Building Requirements, 31 July 2002

UFC 1-300-09N, Design Procedures, 25 May 2005

UFC 3-501-03N Electrical Engineering Preliminary Considerations

UFC 3-520-01 Interior Electrical Systems, 10 June 2002

UFC 3-530-01AN Design: Interior and Exterior Lighting and Controls 19 Aug 2005

UFC 3-540-04N Design: Diesel Electric Generating Plants 16 Jan 2004

UFC 3-550-03FA Electrical Power Supply and Distribution

UFC 3-550-03N Power Distribution Systems

UFC 3-560-10N, O&M: Safety of Electrical Transmission and Distribution Systems

UFC 3-600-01: Fire Protection Engineering for Facilities

UFC 4-010-01, Design: Minimum DoD Antiterrorism Standards for Buildings, 8 Oct 2003

UFC 4-010-02, DoD Minimum Antiterrorism Standoff Distances for Buildings, 8 Oct 2003

UFC 4-510-01, Design Medical Military Facilities

Underwriters' Laboratories (UL) Fire Protection Equipment Directory (2002).

USCINCCENT OPORD 97-1

UL 467 Grounding and Bonding Equipment

MIL-HDBK-1004/21 Power Distribution Systems

All design shall be in metric units. Basic standards for communication construction are as follows:

1.3.7 SPARE PARTS AND CONSUMABLES

The Contractor shall provide, for all systems, equipment required to perform testing and commissioning of software and hardware for the MoINet. The Contractor shall present request to purchase spare parts and consumables to the COR prior to purchase to gain authorization. Failure of the Contractor to request and be granted approval prior to purchase may subject purchases being deemed unauthorized by the US Government and therefore non-reimbursable.

All purchased network equipment will be TAA compliant.

1.3.8 PERSONNEL

Contractor shall be expected to provide at least 160 personnel to work in Afghanistan.

Program Manager Project Manager Quality Assurance System Engineer IT Engineer Transmission Engineer O+M Manager Logistics Support Specialist

Additional qualifications for the above listed Project and Program Manager positions:

1.3.8.1 PROJECT MANAGER

The Project Manager shall have overall responsibility for the control and coordination of all worked performed by the IT engineers and technicians. The Project Manager shall act as the single point of contact for all information regarding project updates and status information. This shall be done through weekly status updates and monthly program management reviews.

Qualifications: Minimum Qualification Education- Bachelor's Degree Minimum Qualification Experience/Licensure/Certification. Education: Graduation from an accredited college or university with a Bachelor's degree in Information Technology computer science, or a related field. Must have fundamental Project Manager knowledge, skills and abilities that include an understanding project management principles, practices and terminology. Experience: Two (2) years of experience in the Information Technology field in areas such as management of data/telecommunications, infrastructure design, deployment and monitoring.

Equivalency: An equivalent combination of education and experience may be substituted.

Commented [BJIUCUDC3]: This paragraph is here because the contract will require certain test equipment to check network signals/connectivity. They will need some tools to uninstall damaged servers or open a computer to check out a circuit board.

They need to be responsible for diagnostic/testing tools.

Commented [tjd4]: Recommend removing or adjusting. We cannot require a vendor to buy something then say it can be used by MOI staff. Also, this is NOT an IDIQ therefore parts cannot be purchased under this action. If you want the vendor to carry a list of consumables you would have to specify them and given the vast amount that could be needed it is best to remove this entirely.

Commented [tjd5]: Specifiy the quantity required of each.

Commented [BJIUCUDC6]: At least 160, is this ok?

Knowledge/Experience: Experience in managing networking solutions including network design (which includes optical plant and power systems), installation and configuration of a large multi-service network. Experience in the planning, implementation, troubleshooting, maintenance and administration of networking hardware and software using element managers, network analyzers, monitoring tools and techniques. Experience consulting with project teams and end users on network requirements. Experience with outside plant work using industry standards. The applicant must be experienced in the development and maintenance of enterprise network policies and procedures.

Also, have experience in project coordination and should have at least 6 months experience working in Afghanistan.

1.3.8.2 PROGRAM MANAGER

The program manager shall be responsible for overall coordination between the project manager and the home office. The program manager shall have experience working on government projects, and the ability to quickly resolve issues that arise in contract execution and budgeting. The program manager shall fill in as the project manager when the project manager is unavailable.

Business casual attrite required for management personnel. The contractor personnel shall reside off base and will provide their own transportation and security.

Locally hired qualified personnel will be used to perform IT customer support, IT equipment repair, help desk functions, and basic network administration.

Post Duty Station Recommended number of personnel to support

Program Manager Central NOC 1

Project Manger Central NOC 1

Supervisors PPHQs of Kabul, Mazar-e-Sharif, Herat and Kandahar, Education & Training General Command of, Paktia, vicinities of Kabul, Helmand, Kunduz, Nangarhar and the new HQ of the Ministry

System Coordinators

The representatives and coordinators of the PPHQs of Kabul, Mazar-e- Sharif, Herat, Kandahar, Education & Training General Command, Paktia, Kabul vicinities, Helmand and the new HQ of the Ministry in the NOC network

System Admins PPHQ of Kabul, Mazar-e-Sharif, Herat, Kandahar, Education & Training General Command, Paktia, Kabul vicinities, Police Academy, Major Crime Directorate, the new HQ of the Ministry, Nangarhar and Kunduz.

Support Personnel P-RHQs of Kabul, Mazar-e-Sharif, Herat, Kandahar, Education & Training General Command, Paktia, Kabul vicinities, Kunduz , Nangarhar and Helmand 2 persons in each

Support Personnel 1 person in the 26 PPHQs listed below:

Parwan, Kapisa, Panjsher, Baghlan, Takhar, Samangan, Sar-e-pol, Juzjan, Badakhshan, Faryab, Badghes, Farah, Ghor, Nemroz, Daikundi, Urzgan, Zabul, Ghazni, Bamyan, Wardak, Paktika, Khost, Logar, Laghman, Kunar and Nooristan.

Support Personnel HQ of the Ministry (NOC Network) 7

Support Personnel The new HQ of the Ministry of Interior 8

Support Personnel General Directorate of ANCOP, active Brigades and Battalions to the network, 1 person in each

Support Personnel Training Centers of Mazar, Herat, Kandahar, Maidan Wardak, Kabul, Nangarhar Helmand and Kunduz

Support Personnel National Police Command Center – Requires 7x24x365 on-site support of at least one person to support VTC

Support Personnel Afghan Border Police General Command; 2 Persons, 6 Border Zones, 8 Border Ports and 4 Airports, 1-1 person in each

Support Personnel Kabul Vicinities Contingents: DPI (Directorate of Police Intelligence) NTEC (National Targeting Exploitation Center), Major Crime Task Force, Counter Narcotics, Police Academy, Police Hospital, Directorate of Technique and weapons, Logistic Directorate of Maidan Wardak, Directorate of Traffic, Judges Protection Unit, VIP Protection (ASL), Passport Directorate, Construction Directorate, Afghan Public Protection Forces, General Command of Police Special Unit, Special Unit, Directorate of population record and registration, Fire Department, Staff College and the new HQ of MoI

Support Personnel IT (Information Technology) Support of Kabul City PDs (Police Districts)

Support Personnel Special Units Directorate, 222,333 and 444 Units 3

Sharepoint Engineers and Instructors

Network Operation Center and Contingents 2

Sharepoint System Manager

Network Operation Center 1

Network Manager Network Operation Center 1

Network Operations Network Operation Center 4

Network Technical Officer & Instructor

Network Operation Center 1

Technical responsible person for electronics (electricity) system management

Network Operation Center 1

Server and Training Manager

Network Operation Center and regional networks as required 2

Total 181

1.3.9 LOCATION AND SERVICE TYPE OF PERFORMANCE

Work is to be performed and services are to be provided in Afghanistan to meet all objectives as outlined in Paragraph 1.3.1.

Current sites and are indicated below in Table 1 of 1.3.914.

TABLE 1

No Link connection area from To the site of (units and contingents)

1 MoI NOC Network Kabul Provincial Chief of Police HQ

2 // ABP HQ

3 // Kabul General Directorate of Passport

4 // APPF

5 // ANP Academy Command 6 // PSTN Telephones 7 // Kabul PD 5 8 // ANP 200 Beds Hospital 9 // ANP Intelligence General Directorate (DPI) 10 // HKIA Border Police Command 11 // Counter Narcotic Special Unit 12 // ANCOP # 1 Brigade 13 // ANP Command/Staff College 14 // Technique and Weapon Command 15 // Major Crimes Directorate 16 // Police Special Units located in Maranjan Hill 17 // Deh Sabz Police Special Units Directorate 18 // ASL Protection Unit 19 // HKIA 2nd link 20 // Judges Protection Unit

21 // Tape Bala Hesar- Kabul Provincial Chief of Police HQ

22 // ANTEC

23 // TV Hill Radio Center 24 // Fiber link by Afghan Telecom 25 // Counter Narcotic Unit 26 // MoI- 346 Kabul

27 // Population Status Registration Directorate- Kabul

28 // ANP Medical Depot- Qasaba

29 // Special Units Training Center Of Camp Phoenix

30 MOI NOC

Education & Training Command / Shamshad Zone Command

31 Education Command old Shamshad RHQ

Parwan Provincial Chief of Police HQ

32 // Kapisa Provincial Chief of Police HQ 33 // Logar Provincial Chief of Police HQ 34 // Maidan Wardak Provincial Police HQ 35 // Konar Provincial Chief of Police HQ 36 // Nangarhar Provincial Chief of Police HQ 37 // Laghman Provincial Chief of Police HQ 38 // Bamian Provincial Chief of Police HQ 39 // Parwan Training Center

40 // Panjshir Provincial Chief of Police HQ 41 // Nangarhar ABP Command 42 // Logar Coordination Center 43 // Konar Coordination Center 44 // Maidan Wardak Training Center 45 // Maidan Wardak ANCOP 46 // Bamyan Coordination Center 47 // Bamian Training Center 48 // Nooristan Coordination Center 49 // Torkham Crossing Point 50 // Logistic Center(NLC) 51 // Nangarhar Training Center

52 // RLC Center Nangarhar

53 // Jalal Abad Police 119 Call Center 54 // Commando 333 Unit Logar 55 MoI NOC Network Mazare Sharif Old 303 Pamir 56 Balkh Old Pamir RHQ Faryab Provincial Chief of Police HQ 57 // Sar-e-Pool Provincial Chief of Police HQ 58 // Baghlan Provincial Chief of Police HQ 59 // Kundoz Provincial Chief of Police HQ 60 // Takhar Provincial Chief of Police HQ 61 // Badakhshan Coordination Center 62 // Balkh previous Provincial Chief of Police HQ 63 // Jowzjan Provincial Chief of Police HQ

// Samangan Provincial Chief of Police HQ old building 65 // Balkh ABP 5th Zone Command 66 // Hairatan Commissionaire 67 // Balkh, PD 3 68 // Balkh Air Field Previous Terminal 69 // Kundoz ANCOP 70 // Kundoz Training Center 71 // Aqena Commissionare 72 // Aykhanom Commissionare 73 // Badakhshan Training Center 74 // Badakhshan Provincial Chief of Police HQ 75 // Samangan New Provincial Police HQ

76 // Balkh, Police 119 Call Center 77 // Jowzjan New Chief of Police HQ 78 MoI NOC Network Kandahar Jarak

Formatted Table

79 Kandahar JRAK Kandahar Passport Office 80 // Helmand Provincial Chief of Police HQ 81 // Kandahar Border Air Field 82 // Kandahar Recruitment Command 83 // Lashkargah 119 Police Call Center

84 // Zabul Provincial Chief of Police HQ and Coordination Center

85 // Nimroz Provincial Chief of Police HQ 86 // Spin Boldak Commissionare 87 // Wesh Commissionare 88 // Kandahar Coordination Center 89 // Urozgan Provincial Chief of Police HQ 90 // Kandahar ANCOP 91 // Kandahar Training Center- MoI 339 92 // Kandahar 119 Police Call Center

39 MoI NOC Network Gardiz / Paktia Provincial Chief of Police

HQ

94 Paktia Old RHQ Khost Provincial Chief of Police HQ 95 // Paktika Provincial Chief of Police HQ 96 // Ghazni Provincial Chief of Police HQ 97 // Khost Coordination Center 98 // Zormat ANCOP Brigade 99 // Paktia ANCOP 3rd Battalion

100 MoI NOC Network Previous zone/ Herat Provincial Chief of Police HQ

101 Herat old Ansar RHQ Adraskan ANCOP Command 102 // Herat Provincial Chief of Police HQ 103 // Herat ABP 4th Zone Command 104 // Badghis Provincial Chief of Police HQ 105 // Herat Air Field 106 // Farah Provincial Chief of Police HQ 107 // Islam Qala Commissionare 108 // Islam Qala Commissionare- old site 109 // Islam Qala- Border Biometric 110 // Torghondi Commissionare 111 // Ghor Provincial Chief of Police HQ 112 // Herat 119 Police Call Center

113 333 Commando Force (34.17464, 69.04740)

Provincial Headquarters (34.17283, 69.04829)

444 Afghan Task Force (31.47256, 65.84873)

Provincial Headquarters (31.47321, 65.84951)

25 Bunkers (34.40362, 68.87401)

Provincial Headquarters (34.40362, 68.87401)

New MoI NOC (34.569297, 69.185211)

117 MOI NOC (34.529483,

69.165619)

New MoI NOC (34.569297, 69.185211)

Source (From) Destination (To) AFTEL Shahr-e-now Exchange Point

MOI NOC

JRAC Kandahar MOI 324-Tarinkot/Uruzghan JRAC Kandahar MOI 119 Lashkargah PABX JRAC Kandahar Passport HQ -Kandahar JRAC Kandahar PHQ Helmand ( Laskargah) JRAC Kandahar ABP Airport Kandahar JRAC Kandahar new PHQ Kandahar JRAC Kandahar ABP Port Spin Boldak JRAC Kandahar ABP Port Waish JRAC Kandahar MOI-339 RTC (TakhtaPol) JRAC Kandahar MOI Qat-e-Khas_444 JRAC Kandahar PHQ and OCC Zabul JRAC Kandahar PHQ Nimroz JRAC Kandahar OCCP Kandahar

KCPC Balahesar Feed Camera KCPC Police Station 5 Kabul / PHQ

Kabul / KCPC Police Station 2

KCPC Police Station 3

KCPC Police Station 4

KCPC Police Station 5

KCPC Police Station 6

KCPC Police Station 7

KCPC Police Station 8

KCPC Police Station 9 and Fire Department

KCPC Police Station 10 KCPC Police Station 11

Regional Logistics Center Nangarhar (34.47638, 70.52043)

Provincial Headquarters (34.44016, 70.43812)

119…