BOS PWS_18March2024.docx

PWS Performance Work Statement (PWS) National Museum of the United States Army (NMUSA) Business Operations Specialist Contract

GENERAL INFORMATION

C.1 Description of Services/ Introduction The contractor shall provide business operations and knowledge management support at the NMUSA to include serving as the Staff Action Control Officer (SACO), review documentation and prepare correspondence In Accordance With (IAW) Army Regulation 25-50, serve as the primary point of contact for the organizational task management system (such as Army (HQDA) Task Management System (ETM2S), serve as alternate Timekeeper within the Automated Time Attendance and Production System (ATAAPS), assist in compiling routine, weekly, or ad hoc reporting to Center of Military History (CMH) and/or Training and Doctrine Command (TRADOC), conduct knowledge management functions to document and describe routine Museum administrative processes, serve as a Defense Travel System (DTS) Reviewing Official, perform special projects which involves gathering data or information and coordinating joint efforts for integrated work efforts, assist in planning and executing Director’s meetings and events by maintaining the Director’s calendar; coordinate with meeting participants to deconflict and schedule meeting times, accept or decline meeting requests, provide visitors with directions, and parking information, coordinating with the protocol officer, when applicable; set up and schedule Video Teleconferencing (VTC) ; prepare agendas with input from Government leads, attend meetings, take meeting minutes, track mandatory training requirements for all museum personnel (civilian and contractor), conduct weekly coordination synch, and prepare correspondence for mailing by preparing envelopes and packages with proper labels.

C.1.1 Requiring Activity The NMUSA has a requirement for a Business Operations Specialist to provide operational support to NMUSA’s Operations Division.

C.1.1.1 This contract will be administered by the Army Contracting Command-Detroit Arsenal (ACC-DTA) on behalf of the NMUSA. The NMUSA is a publicly accessible museum that expects to receive between 500,000 and 750,000 visitors a year and tells the history of the United States Army. The NMUSA is the capstone of the Army Museum Enterprise (AME), a network of museums, training support facilities, museum support facilities and heritage displays operated by the Army around the world. The NMUSA includes a Headquarters and Operations Division, Facilities and Security Division, a Programs and Education Division, an Exhibits Division, an Information Technology Division and a Visitor Services Division, under which this contract will operate. The NMUSA is operated in partnership with the Army Historical Foundation (AHF), a 501(C)3 non-profit partner whose mission is to raise funds to help operate the National Army Museum.

C.1.1.2 The NMUSA is assigned to the U.S. Army CMH which is aligned under the Office of the Administrative Assistant (OAA) and TRADOC. CMH is the Army’s primary cultural heritage organization, responsible for preserving the institutional history of the Army, educating the Army and the public on the Army’s history and inspiring Soldiers and civilians to service.

C.1.2 Scope of Services The contractor shall provide all personnel, management, and services necessary to perform the functions of this scope. The contractor shall assume total responsibility for all requirements herein on the commencement date of the performance periods.

C.1.3 Period of Performance This requirement will consist of a base period of 12 months, plus four one-year options, for a total of five years if all options are exercised.

C.1.4 General Requirements The contractor shall fully comply with the most recent and current federal, state, and local laws and regulations, directives and instructions, and other documents set forth in the scope of work.

C.1.4.1 Area of Support The major portion of work shall be performed at the NMUSA. Other work may be required at adjacent CMH facilities or locations in and around the National Capitol Region (NCR), such as, but not limited to the Museum Support Center, Fort Belvoir VA and Fort McNair, Washington DC. This work will be within a 20-mile radius on an infrequent basis.

C.1.4.2 Other. Travel may be required to attend the American Alliance of Museums conference each year. Travel will be requested by the Contracting Officer’s Representative (COR). Specific travel requirements will be further defined in a travel Contract Line-Item Number (CLIN) of $10,000 and Contract personnel shall comply with the Joint Travel Regulations (JTR) when requesting travel. contractors will utilize Government vehicles for local travel.

C.1.5 Personnel

C.1.5.1 General The contractor shall furnish fully trained technical, administrative, and direct labor personnel, sufficient in number and qualifications to accomplish all work. Contract personnel shall be able to speak, read, write, and understand the English language including unique technical terminology required for the performance of these duties and functions.

The contractor shall maintain the training skills and qualifications of all personnel throughout the period of performance. Contract personnel shall have the ability to operate a computer and be familiar with using Microsoft Office Suite. The contractor will provide software licenses appropriate to complete duties and functions to contractor issued computers. An associate degree is preferred.

C.1.5.2 Standards of Conduct The contractor shall not employ any person whose scope of work would constitute a Conflict of Interest (COI), or an appearance of impropriety, pertaining to the physical and national security and the good order and discipline of the Museum. The contractor is responsible for the conduct of its personnel and shall take prompt, reasonable, and appropriate disciplinary action against personnel for misconduct, malfeasance, misfeasance, or nonfeasance. The removal from, or barring of, a contract employee from a site shall not relieve the contractor of its obligation to perform all work contained in this scope. Contract personnel will be denied access to, removed, and barred from areas and sites when their presence is determined by the Government to be detrimental to security, to the health, welfare, or well-being of persons, to the good order and discipline or to the accomplishment of work. The Government expressly reserves the right to remove and bar contractor personnel whose activity, on or off site, endangers persons or property. Contract personnel will adhere to the Museum’s published rules and regulations regarding appropriate behavior and prohibited items. Violation of these rules and regulations may result in the removal of contract personnel. Repeated violations may result in termination of the contract.

C.1.5.2.1 Appearance and Conduct Contract personnel shall always be professional, they must dress IAW the Museum’s dress code which includes the wearing of NMUSA logo attire when required, and act in a manner appropriate with their job duties and in a manner appropriate in their role. The Contract personnel shall always conduct themselves in a proper, efficient, courteous, and businesslike manner. Contract personnel shall not wear military uniforms or uniform pieces while performing this contract. Contract personnel shall always wear their badges while in the Museum. Contract personnel shall always identify themselves as Contract personnel when attending meetings with Government employees, or otherwise conversing with Government employees while performing this contract. The contractor shall designate a team lead to serve as the Primary Point of Contract (POC) on-site during normal operating hours responsible for the overall management and supervision of assigned contractor personnel. On-site POC or alternate on-site POC shall be available during core duty hours of 9:00 AM to 3:00 PM, Monday through Friday, to meet with the COR and/or authorized Government employees within two (2) hours to discuss problem areas. The contact number(s) shall be furnished to the COR and Chief, Operations Division, NMUSA, and shall not be changed without reasonable prior notice to the aforementioned parties. This information will remain available to the Chief, Operations and up to date on the Monthly Status Report (MSR) under Contract Data Requirement List (CDRL) A001.

C.1.5.4 Notwithstanding the foregoing, nothing contained in this subsection 1.5 should be construed as dictating personnel hiring.

C.1.5.5 Organization Chart The contractor shall submit to the COR a chart depicting the detailed organization proposed for the performance of this scope. The chart shall contain the names, addresses, and telephone numbers of the supervisory and management personnel with authority to represent the contractor before the Government in all matters arising under this scope to resolve problems and respond to emergencies. The chart shall also identify key personnel responsible for performing the requirements contained in the contract’s scope. The contractor shall keep the chart current and, remain available to the Chief, Operations Division and up to date on the MSR under CDRL A002. The contractor will notify the COR in writing within seven days when any changes to the chart are made. See CDRL A002.

C.1.5.6 Identification of Personnel The contractor shall complete “Trusted Associate Sponsorship System” (TASS) applications for Contractor Identification Cards for all personnel who shall perform work under this contract scope. contractor personnel are required to wear these badges at all times while performing duties associated with this scope. contractor shall be responsible for notifying Trusted Agent (TA) to initiate a contract personnel Common Access Card (CAC) request, enter/edit contract personnel information in TASS, submit completed application, and maintain records of contract personnel approved/rejected application(s). The contractor shall wear issued Government identification IAW Museum policy. When Contract personnel are working on Government facilities or participating at Government meetings, they shall wear identification badges distinguishing themselves as such. The badges, at a minimum, must have the employee’s name and the word “contractor” displayed. The company name shall appear on the badge.

C.1.5.7 The contractor shall perform no inherently Governmental functions. Contractor personnel shall identify themselves as a contractor in meetings, telephone conversations, all written communications and work situations so that their actions cannot be construed as acts of a Government official. The contractor shall take no action that binds the Government to a final decision or results in the exercise of Governmental discretion. When contractor personnel are tasked to attend a Government meeting or conference; they shall identify themselves as employees of a contractor at the beginning of the meeting. The contractor may present Government approved briefings at the meeting.

C.1.5.8 Security Clearance. All contract personnel must receive a National Agency Check with written Inquiries

(NACI).

C.1.5.8.1 The security measures below are consistent with Department of the Army security policies and directives and are required to protect all associated Army networks. The goal is to ensure the confidentiality, integrity, and availability of DA automation assets and software and to reduce cracker, hacker, and malicious code attacks to the maximum extent possible.

a) All contractor personnel who have access to US Army Information Systems (AIS) and/or DoD Information Systems shall complete Army approved and/or provided Cybersecurity Awareness Training and Security Awareness Training annually. A failure to complete either training requirement can result in a suspension or denial of computer access. Verification of training shall be provided to the NMUSA Information Technology (IT) Division for Security Awareness Training and to the sponsoring Information Assurance Security Officer for Computer User Information Awareness Training.

b) All contractor personnel who have access to a US Army Information Systems (AIS) must, individually, read and sign a copy of the Acceptable Use Policy (AUP), annually. This information will be tracked by the contractor, and information will remain available and up to date on the MSR.

c) IAW Department of the Army (DA) Directives, Army Regulation (AR) 25-2, contractor personnel shall have malicious code protection on any personal computers (PCs) used to connect to the US Army networks. Malicious code protection shall be monitored daily for updates and immediate implementation of updates.

d) The contractor shall ensure that computing equipment (laptop, mobile devices) is protected from tampering, theft, and potential unauthorized disclosure of information. All computer equipment shall be secured when unattended. Any computer equipment and information associated with this contract shall be secured in a locked office, container, desktop locks or a locked building. When traveling, computing equipment can be secured in a locked vehicle for short durations but cannot be checked on an aircraft, it must be a carry-on item.

1) The contractor shall report any malicious code problems, incidents, spillages and theft or loss of equipment, software, or code to the COR or the responsible Information Assurance Security Officer (IASO) in writing. The IASO will forward automation security concerns to his/her supporting Information Assurance Management (IAM). See CDRL A003.

2) The contractor shall ensure that only personnel designated to work on this contract have access to Government computer equipment and information.

3) The contractor shall continuously monitor contractor personnel to ensure they are logging into Government equipment daily with their CAC to avoid pin resets and network access failures.

4) Foreign Nationals must not have access to Government equipment and information per AR 25-2.

f) Each contractor personnel associated with this contract must have a unique DA Army Knowledge Online (AKO) issued account and user identification (ID). User IDs and Passwords will not be shared among contractor personnel.

g) On completion of the project, the contractor shall notify the responsible Government IASO or the COR who will then notify the Network Enterprise Center (NEC) Information Assurance Team and NEC Helpdesk so all network access can be terminated.

h) When on the Army Network the contractor shall store Controlled Unclassified Information (CUI), Sensitive and Personally Identifiable Information (PII) on an encrypted drive or in an encrypted folder IAW Data at Rest (DAR) regulations and requirements. No PII shall be removed from the Museum’s network or Campus. PII include Social Security Numbers, payroll information, addresses, phone numbers, email addresses and personal medical information. The contractor shall also safeguard the integrity of the systems in which PII is stored. They shall not give access to the system or lend their access to any unauthorized person.

C.1.5.9 Retrieving Identification Media. The contractor shall retrieve all identification media, including passes and badges from employees who depart for any reason before the contract expires.

C.1.5.10 Gate Control. Unscheduled gate closures by the security force may occur at any time causing personnel entering or exiting a closed military installation or the Museum campus to experience a delay. This cannot be predicted or prevented. Privately owned vehicles belonging to contractor personnel are subject to search pursuant to applicable regulations. The award of this contract does not create a right to have access to any military installation.

Any violation of an installation regulation or of state or federal statute may result in the termination of the privileges to enter the military installation.

C.1.5.11 Installation Regulations: The contractor shall become familiar with and obey the regulations of the installation including fire, traffic, safety, and security regulations while on the military installation, Museum campus and Federal property. Those driving motor vehicles shall observe and obey all speed limits posted on the Museum campus. Personnel should not enter restricted areas unless required to do so and only upon prior approval. All contractor personnel shall always carry proper personal identification with them. The contractor shall be responsible for ensuring its personnel comply with all regulations and orders of the Commanding Officer or Garrison Manager of the Military Installation, respecting identification of employees, movements on installation, parking, truck entry, and all other military regulations, which may affect the work.

C.1.5.12 Supervision of contractor personnel is the responsibility of the contractor: The contractor’s personnel shall, at all times, be under the supervision of the contractor and not Government employees, whether uniformed or civilian and regardless of rank. There shall be no direct supervision of contractor personnel by the Government.

C.1.6 Training: The contractor shall take Government directed training and provide internal training to maintain the proficiency and qualification of all contract personnel.

C.1.6.1 Orientation Training: The Government will conduct orientation training for Contract personnel within 30 working days of arrival to the federal work site. This training shall be relative to the respective functional areas and staff with which the personnel will interact. The training will include the following:

a) The respective functional area’s internal and external (visitor) Standard Operating Procedures (SOPs) and general work requirements.

b) Fire safety, including the installation fire prevention program, and Army fire protection and prevention

(AR420-90)

c) Emergency notification and response procedures

d) Applicable installation regulations and directives

e) Security requirements and procedures

f) Prevention and reporting of fraud, waste, and abuse

g) Conflicts of Interest

h) Ethics, sexual harassment, Americans with Disabilities Act, and Equal Employment Opportunity (EEO) training

i) Smoking policy

j) Violence in the workplace

k) NMUSA orientation training

C.1.6.2 Annual Mandatory Training Requirements: The contractor shall attend recurring annual and occasional one-time training as required by the Government. This training includes but may not be limited to: Security Awareness, Cyber Awareness Challenge, PII, and Threat Awareness and Reporting (TARP). This training will be tracked by the contractor. Certifications with expiration dates will main available and up to date on the MSR.

C.1.6.3 Other Training: The Government will directly fund training that is Government unique and deemed essential for contract personnel performing work under this scope. Government unique training is defined as training that is only available in Government or Military service schools. Such training may be provided at the work site or at other Government designated locations.

C.1.7 Physical Work: The contractor shall be able to lift up to 5 pounds while handling packages.

C.1.8 U.S. Citizen or Work Permit: All contractor personnel performing work under this scope shall be citizens of the United States or have a valid U.S. work permit.

C.1.9 OPERATING HOURS AND CONDITIONS

C.1.9.1 Normal Working Hours of Operation: The Museum is open to the public from 0900-1700 seven days a week, every day of the year except December 25th. Museum staff will be expected to arrive prior to opening for operational and logistical requirements inherent to the operation of the museum. The museum will also be open for evening hours in support of specific museum programming and special events. Museum operating hours are subject to change.

C.1.9.2 Federal Holidays: Holidays to be observed are as follows:

Memorial Day

The Museum is open all other 364 days per year.

C.1.9.3 contractor Work Schedule: The contractor shall provide 40 hours of labor over the course of each work week (Sunday through Saturday) per CFTE (Contractor Full Time Equivalent). The 40-hour periods of performance will be 0800-1630 Monday through Friday a 30-minute break for lunch each day. The prior schedule listed will be the typical hours of support, however the Government retains the right to modify this schedule while still maintaining a 40-hour work week to support museum operations. The COR shall coordinate with the contractor to schedule contract labor to ensure that core museum functions are always supported.

C.1.9.4 The COR will provide a list of Government employees, work phone numbers, work email addresses and instructions for the contractor's use in the event of an emergency (See below). The Government employees who have the authority to request the contractor to flex time are the NMUSA Director, and Chief, Operations Division.

C.1.9.5 Museum Shut Down: Services covered by this scope shall continue to be provided unless the Museum is closed based on a decision by the Museum Director or directed by a higher authority. In the event of a shutdown, the contractors will telework on applicable work as directed by the COR. Determination whether telework is allowable will depend on the requirements of the call order, and will require approval from the COR.

C.1.10 Meetings: Meetings shall generally take place during NMUSA business hours. The contractor shall attend meetings held at the Museum and/or other locations as identified by the Government. When the contractor is responsible for the presentation/briefing, the charts shall be forwarded to the COR at least two days prior to the scheduled meeting time. The contractor may request a meeting with the Contracting Officer (KO) when necessary. The contractor shall, at a minimum, invite the COR. The contractor shall provide at least 24 hours advance notice of these meetings and 72 hours’ notice when practical, to the COR. These meetings shall be tracked by the contractor, and the information will remain available the Chief, Operations Division. See CDRL A004.

C.1.10.1 Start of Work Meeting: The contractor shall perform a start of work meeting at the Museum within 30 days of contract award. The purpose of the meeting is to set the Project Plan and Schedule for each CLIN under the contract. The meeting will include the COR, the Contractor Project Team, and the Government Project Lead.

C.1.10.2 In-Process Reviews (IPR): Four (4) IPRs shall be conducted on-site by the contractor to assess project status, contract progress, objectives, alternatives, deliverables, quality, cost, and other matters relevant to the performance of the contract. Milestone charts for high profile projects shall be presented during these reviews. The contractor shall also discuss any problems encountered during performance of the services and shall recommend a plan for resolution. The contractor shall also brief milestone charts for high profile projects. IPRs shall be scheduled quarterly. The IPR shall be tracked by the contractor, and this information will remain available to the Chief, Operations Division. See CDRL A005.

C.1.10.3 Annual Reviews: The fourth (4) IPR within the contract’s 12-month period of performance shall serve as the Annual Review. At this meeting, the contractor shall recap the overall contract performance and validate it against the CLIN requirements, objectives, cost, and schedule. The contractor shall also brief milestone charts for high profile projects. The Annual Review shall be tracked by the contractor and, this information will remain available to the Chief, Operations Division. See CDRL A005.

C.1.10.4 Final Review: the contractor shall conduct a final contract IPR within 30 days of the contract expiration date. At this meeting, the contractor shall recap the overall contract performance and validate it against the CLIN requirements, objectives, cost, and schedule. The contractor shall also brief milestone charts for high profile projects. The Final Review shall be tracked by the contractor and, this information will remain available to the Chief, Operations Division. See CDRL A005.

C.1.10.5 Other Meetings: The contractor shall attend, participate in, contribute to and/or conduct meetings IAW the requirements and schedule of the individual project/program and applicable TOs. Meetings may include General Staff Meetings/Briefings, project meetings, Museum event driven briefings, or subject specific meetings. These other meetings shall be tracked by the contractor and, this information will remain available to the Chief, Operations Division and up to date on the MSR. See CDRL A004.

C.1.11 Management of Deliverables and Reporting

C.1.11.1 The contractor shall permit the COR access to all records and data used in the performance of the services.

Access shall be provided within three working days of the request and shall be for the purposes of verification of allowable costs, verification of personnel qualifications, and as otherwise deemed necessary by the Government.

C.1.11.2 Quality Assurance Report. The contractor shall provide a quarterly Quality Assurance Report (QAR). The QAR shall be tracked by the contractor, this information will remain available to the Chief, Operations Division and up to date on the MSR. See CDRL A006.

C.1.11.3 Quality Control Plan. The contractor shall provide a Quality Control Plan. This action will be tracked by the contractor, this information will remain available and up to date on the MSR. See CDRL A007.

C.1.11.4 Instructions for Deliverables: The contractor shall provide reports, studies, and analyses as defined by the requirements of the scope. The Government will provide all applicable CDRLS and Data Item Descriptions (DIDS) for reports, studies, and analyses, within each specific CLIN. Deliverables will be reported on the MSR and sent to the COR No Later Than (NLT) the first Friday of the month.

C.1.11.5 Access to Data: The Government will have access and retention rights to all data (e.g. hard copy and computer files generated under the applicable CLIN, and all underlying data and files) as well as reports, assessments, software documentation, software programs, technical reports and analyses as required in the contract’s CDRLs.

C.1.11.6 The contractor shall utilize computers and software located within the museum to fulfil the functions specified in this contract.

C.1.11.7 Monthly Status Reports: The contractor shall provide a MSR and that shall be submitted to the COR the first Friday of every month IAW CDRL A010. The MSR should include updates to any of the following information/reports: Quality Control Plan, the Quality Assurance Report, the IPR, any meeting notes, annual AUP information, POC information, organization chart, knowledge and experience information, visitor complaints resolution, daily record of all equipment utilized throughout the museum, museum programming, visitor surveys, training development, and inquiry support. The contractor shall make themselves available to meet with the COR either on site or virtually to discuss the MSR. These discussions will include information included in this section as well as any other information the COR may need to share. This meeting will take place NLT the second Wednesday of the month IAW CDRL A011.

C.1.11.8 Inherently Governmental Functions: The contractor shall take extraordinary care to ensure that they are not perceived as a Government employee. The contractor’s status as a “contractor” shall be predominantly displayed in all correspondence types, and dealings with Government or non- Government entities/employees. Contractor decorum should leave no doubt that they are not acting in an official Government capacity and do not have the authority to bind the Government.

C.2 SPECIFIC REQUIREMENTS

C.2.1 DEGREE OF KNOWLEDGE & EXPERIENCE: The contractor shall submit resumes for review to the COR to ensure candidates meet the qualifications listed below. This action shall be tracked by the contractor, and this information will remain available to the Chief, Operations Division and up to date on the MSR. See CDRL A008.

a) Education: Minimum of an associate degree.

b)At least five years’ experience working in customer service driven positions.

c)Experience, education, or training in at least four of the following 9 categories:

· Customer service

· Staff Action Control Officer (SACO)

· Defense Travel System (DTS) Reviewing Official

· Timekeeper within the Automated Time Attendance and Production System (ATAAPS)

· Track mandatory training requirements

· Inquiry Support

· Enterprise Task Management Software Solution (ETMS2)

· Scheduling

· Proficiency with (MS Office/O365) and collaboration tools (MS SharePoint and Teams)

d) Experience using Microsoft office suite to include Word, PowerPoint, Excel, and Outlook.

e) Have a valid driver’s license.

C.2.2 Overview – Contractor personnel shall be task organized based on scheduling and qualifications by the COR to support the following areas:

C.2.2.1 Customer Service: The contractor shall be proficient in working with visitors and staff with respect to all facets of the overall Museum experience. The contractor, as a representative of the Museum and the Army, shall act in a courteous, respectful, pleasant, helpful, and mature manner at all times. The contractor shall assist with answering basic call inquiries and routing others to the appropriate staff. The contractor shall prepare correspondence and/or material for mailing by preparing envelopes and packages with proper labels up to 5 pounds.

C.2.2.2 SACO: The contractor shall ensure that procedures meet organization needs and are consistently understood by the staff. Monitor the Operations Group Mailbox for Staff Action correspondence, continuously throughout the workday. Ensure that all staff actions are actioned appropriately within 4 hours of receipt during normal business hours. Maintain the Museum Staff Action Log on SharePoint; assign tracking numbers to staff actions and update as appropriate. Coordinate follow-on actions with appropriate staff (for example, via email). Notify Operations Division leadership on any time critical or confusing staff actions. This information shall remain available to the Chief, Operations Division and up to date on the MSR. See CDRL A009.

C.2.2.3 DTS Reviewing Official: The contractor shall Review travel authorizations and vouchers prior to submission to the DTS Approvers, IAW the Joint Travel Regulation. Maintain awareness and expertise in changes to travel policies. Review actions within DTS within one business day of receipt.

C.2.2.5 Track mandatory training requirements: The contractor shall track mandatory training requirements for all museum personnel (civilian and contractor); maintain training certificates and log completion dates is a SharePoint tracking list. Coordinate directly with personnel on overdue training. Provide museum leadership with monthly or quarterly status on training compliance. This information shall remain available to the Chief, Operations and up to date on the MSR. See CDRL A009.

C.2.2.6 Inquiry Support: The contractor shall direct calls, email, and written inquiries to members of both the Museum staff and AHF as necessary. The contractor shall be able to resolve basic inquiries without outside assistance and will be able to exercise sound judgement on when inquiries can be resolved at the lowest level and which inquiries need to be addressed at a higher level. The contractor shall maintain a record of all inquiries received. The contractor shall maintain and submit a weekly record of all inquiries received. This shall remain available to the Chief, Operations Division and up to date on the MSR. See CDRL A009.

C.2.2.7 Enterprise Task Management Software Solution (ETMS2): The contractor shall Serve as the primary point of contact for the organizational task management system - Enterprise Task Management Software Solution (ETMS2) - which is used for Department of the Army and/or TRADOC taskings. Provide museum leadership with weekly/monthly status reports on tasker suspense dates and due outs. Coordinate NMUSA action officers for response to assigned taskers. Assist in preparing responses to external taskers and other requirements, and coordinate with stakeholders to extend suspense dates when necessary. This information will remain available to the Chief, Operations Division and up to date on the MSR. See CDRL A012.

C.2.2.8 Scheduling: The contractor shall assist in planning and executing Director’s meetings and events by maintaining the Director’s calendar; coordinate with meeting participants to deconflict and schedule meeting times, accept or decline meeting requests, provide visitors with directions, and parking information, coordinating with the protocol officer, when applicable; set up and schedule Teams, video- or tele-conferences; prepare agendas with input from government leads. Prepare printed material for conferences (such as in binders or hardcopy slide decks). Ensure facility and equipment is set up and in working order prior to visit times. This shall remain available to the Chief, Operations and up to date on the MSR. See CDRL A009.

C.2.2.9 Proficiency with (MS Office/O365) and collaboration tools (MS SharePoint and Teams): The contractor shall be proficient in Microsoft Word, Outlook, Excel, SharePoint, and Teams.