PWS APPLIANCE REPAIR CONTRACT 15 NOV 19.pdf

PERFORMANCE WORK STATEMENT (PWS)

Domestic Appliances Repair Contract IMCOM-E, GSE/G4, Furnishings Branch

02 September 2019

Part 1 General Information

1. General: This is a non-personnel services contract to provide Domestic Appliance Repair Services and the Management of Repair parts and Common Standard Item Parts. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. At the beginning of the performance period (Phase In) of the contract, the Contractor must have within their staff a sufficient number of technicians to perform a minimum of 60% of the technical requirements. Full performance of all technical requirements will be required after the first 30 working days and throughout the life of the contract.

1.1 Description of Services/Introduction: The purpose of this acquisition is to provide Domestic Appliance Repair services for the Army in Europe Army Family Housing and Unaccompanied Personnel Housing (AFH/UPH). Attachment # 13 and # 17 list all sites and their population in Europe and the estimated quantity of installed appliances in those areas that are subject to this contract. These services consist of on-call repairs and management of Repair Parts and Common Standard Item Parts used in the support thereof. This requirement is designed to ensure that the Domestic Appliances are repaired in accordance with established commercial practices, performance standards as specified herein and within established timeframes.

This requirement consists of services not expected to be consistent in daily or monthly volume. Drawdown situations in some communities and the movement of personnel between communities are expected during the life of this contract, resulting in volume decreases in some communities and increases in other communities. See clause 52.211-16 for variation in quantity of specifics on the increase and decrease amounts. Government owned Repair parts from closing communities shall be inventoried and returned to the US Government warehouse facility. The Contractor shall perform to the standards in this contract.

1.2 Background: IMCOM-E, GSE/G4 Furnishings Branch has a requirement for the repair of freestanding “NOT Built-in” Domestic Appliances for the Army Theater in Europe. The purpose of this acquisition is to provide appliance repair services and the Management of Repair parts and Common Standard Item Parts for Army Family Housing, Unaccompanied Soldier programs and Army Civilians (AFH/UPH) at the locations shown in Attachment # 17.

1.3 Scope: The Contractor shall provide non-personal service(s). The Contractor shall perform repairs, inventories and management of Repair parts and Common Standard Item Parts to fulfill the requirements. The Contractor shall provide all necessary management, personnel, supervision, tools, vehicles, materials, general and specialized equipment, electronic communication, and all required reporting to perform appliances repairs services as identified in this PWS. Freestanding Domestic Appliances to be supported may be either U.S. or European specification (Attachment # 13 Listing of estimated quantity of installed US and EU appliances in Europe). IMCOM-E, GSE/G4 Furnishings Branch has a requirement for the repair of freestanding “NOT Built-in” Domestic Appliances for the Army Theater in Europe. The purpose of this acquisition is to provide appliance repair services for Army Family Housing, Unaccompanied Soldier programs and Army Civilians (AFH/UPH) at the locations shown in Attachment # 17. Ranges, gas and electric; refrigerators and freezers; dishwashers, washers, dryers and non-industrial icemakers. Microwave ovens are not repairable items and are not included in this contract.

1.4 Objectives: The general objective of this contract is to provide high quality repairs of Domestic Appliances owned by the US Government and the Management of Repair parts and Common Standard Item Parts. The repairs may take place in Troop Buildings, customer’s homes, local FMO’s and Contractor shops.

1.4.1 Responsibilities: The Contractor shall assume total responsibility for all requirements stated herein on the commencement date of the performance period. The Contractor shall perform as specified in this PWS and under the direction of the Contracting Officer (KO). See also Paragraph 1.1 Description of Services/Introduction.

1.4.2 Work Responsibility: The Contractor shall perform all work and assume responsibility for planning, programming, administering, managing, and executing all functions necessary to provide the services specified in this PWS. The Contractor shall conduct work in accordance with this PWS and all applicable United States (U.S.), Host Nation, and local laws, regulations, standards, provisions, and directives. The Contractor shall ensure that all work meets the level of service, performance standards, or tolerances specified in the PWS or in applicable referenced documents. Some services under this Contract may be performed at designated facilities, or portions of installations, by in-house Government personnel or by other Contractors.

1.4.3 Administrative Responsibility: The Contractor shall perform all related administrative actions required to provide services or perform work such as material requisitioning, quality control (QC), financial control, meetings, and correspondence. The Contractor shall also maintain accurate and complete records, files, and libraries of documents to include all U.S, Host Nation, and local regulations, standards, provisions, codes, laws, technical manuals, and manufacturers’ instructions and recommendations that are necessary and related to the functions being performed. The Contractor shall compile historical data, prepare required reports, and submit information as specified by the Deliverable List presented in this PWS. Any data created by the Contractor will fall under the data rights described in section 1.15 of this PWS.

1.4.4 Functional Areas: The work under this contract will be performed at customer’s homes, Troop buildings, at the Contractor shops, and at local FMO’s.

1.4.5 Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and three (3) 12-month option years.

1.5 General Information

1.5.1 Quality Control Plan (QCP): The Contractor shall develop and maintain a QCP to ensure services are performed in accordance with (IAW) this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor's QCP is the means by which it assures that the work provided complies with the requirements of the contract.

The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services.

The Contractor shall submit their draft QCP within thirty (30) calendar working days after contract award to the KO and COR (Deliverable #A001). After acceptance of the QCP, the Contractor shall receive the contracting officer’s (KO) acceptance in writing or any proposed changes to the QCP procedures. -The Contractor shall submit QCP changes within five

(5) calendar working days to the COR for review and acceptance prior to implementation. The Contractor shall be responsible for internal Quality Control (QC) that ensures satisfactory performance of this contract. The Contractor shall maintain an ISO 9001:2015 certification for the duration of the contract. The Contractor shall provide this certificate to the KO and the COR NLT five (5) working days prior to contract start date (Deliverable #A002). The Contractor shall provide and maintain an inspection system acceptable to the Government covering the services to be performed hereunder. Records of all inspection work carried out by the Contractor shall be kept complete and available to the Government upon request during the period of the contract. Among other means of inspection, the Contractor shall:

The Contractor agrees that the supplies or services performed under this contract shall be covered by the most favorable commercial warranties the Contractor gives to any customer for such supplies or services and that the rights and remedies provided herein are in addition to and do not limit any rights afforded to the Government by any other clause of this contract.

If an appliance breaks again within 2 weeks of the last repair due to the same reason, the Government shall not pay for the 2nd repair. This doesn’t apply if a cannibalized part was used for the previous repair.

Milestone for QC Plan:

• Final Plan provided to the KO and COR within thirty (30) working days of Contract Award

• Government shall review and return the Final Plan within thirty (30) working days.

• Revised Final provided to the Government within thirty (30) working days of Government Review

The Contractor shall identify in writing to the KO, no later than five (5) working days prior to Contract start date, an individual by name within the Contractor's organization who shall be responsible, as the QCM, for overall management of the Contractor's Quality Control Plan (QCP) and have the authority to act in all Contractor Quality Control (CQC) matters for the Contractor. After acceptance of the quality control plan the Contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QC system (Deliverable #A003).

The Contractor shall provide a POC (and alternate) for each Area identified under this contract. The POCs shall be responsible to respond and troubleshoot actions and customer complaints within their Area, within 2 working days.

The Government will review and either notify the Contractor in writing of acceptance of the plan or return their comments to the Contractor within 10 calendar working days. If the Government has provided comments, the Contractor shall then have 3 calendar working days to submit a Final QCP. After receipt of the Final QCP, the Contractor may receive the Contracting Officer’s acceptance in writing. Any proposed changes to the accepted QCP are required to be resubmitted for acceptance by the Contracting Officer no later than 30 calendar working days prior to the anticipated change and before implementation by the Contractor. The timeline noted above will apply for review and acceptance for proposed changes. At a minimum, the QCP must include and answer the following to be acceptable:

a. A chart showing the organizational structure and lines of authority, the names, qualifications, duties, responsibilities, and classification of each member of the Contractor's Quality Control Team.

b. How will the Contractor monitor work to ensure that performance complies with all deliverables (etc. timelines, deadlines, and goals)?

c. How will the Contractor monitor work to ensure that performance complies with all specifications and requirements of the contract, including clauses?

d. How will the Contractor monitor and ensure staff qualifications remain current and valid including DOCPER processes/approvals throughout contract performance?

e. How will the Contractor ensure all keys issued will remain controlled items (Paragraph 1.7 Key Control)?

f. How will the Contractor inventory and track maintenance of all Government Provided Equipment / Materials?

g. How will the Contractor identify, investigate, and correct any non-conforming performance and prevent similar deficiencies in the future?

h. How will the Contractor file and save all Quality Control related documents for the life of the contract plus 5 years?

1.5.1.1 An Analysis of Quality Control and Timeliness of Submittals (i.e. deliverables) shall be provided to the COR within 30 calendar working days upon completion of each Option Year (Deliverable #A004).

1.5.1.2 The Contractor shall inform the COR of issues or potential issues that might affect the performance within 2 working hours of identifying those issues. Verbal reports shall be followed up by written reports within 1 working day. (Deliverable #A005).

1.5.2 Quality Assurance: The COR, QA Specialist, and the local Appliance Inspector will inspect in compliance with Contract terms throughout the Contract period. Evaluation will be based on the Contractor’s compliance with the requirements set forth in the Performance Requirements Summary (PRS). The Government will monitor the Contractor's performance under this Contract by performing inspections using the PRS. The PRS is used primarily to determine if the Contractor is performing all required outputs. The PRS also indicates for the prospective Contractors the importance of each required service. The Government shall evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s). The PRS will also contain penalties for Non-Compliance.

1.5.3 Recognized Holidays: The following provides information on recognized holidays for the purpose of the PWS. If submittal of any documentation (e.g. deliverables, submittals, etc.) deadlines fall on a holiday, the closest work day prior to the holiday will apply as the deadline for submittal.

1.5.3.1 U.S. Holidays: Work shall be performed on U.S. holidays occurring during the normal workweek unless otherwise directed by the Contracting Officer. When a U.S holiday occurs on a Saturday or a Sunday, the holiday is observed on the preceding Friday or following Monday, respectively. But there will be limited contact with the Government personnel in case of issues requiring the Governments action will not be addressed until the next duty day.

New Year’s Day January 1st M. L. King Memorial Day 3rd Monday in January Presidents Day 3rd Monday in February Memorial Day last Monday in May Independence Day July 4th Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veteran’s Day November 11th Thanksgiving Day 4th Thursday in November Christmas Day December 25th

1.5.3.2 Host Nation Holidays: Work shall not be performed on local Host Nation* holidays occurring during the normal workweek unless otherwise directed by the Contracting Officer. All local host nation holidays are listed on the List of Holidays.

* Local host nation holidays occur in the region/state where contract performance takes place.

1.5.4 Operating Hours: The Government facility office hours, facility operating hours, and the Contractor support hour requirements often coincide, however, they may differ. Please refer to the following.

1.5.4.1 Government Facility Office Hours: The Government facility office hours are 0700 to 1600, Monday through Friday except U.S. Holidays identified in paragraph 1.5.3.1 above or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

1.5.4.2 Government Facility Operating Hours: The Government facility operating hours occur between the hours of 0700 to 1600, Monday through Friday. The Government facility is not open for operations during the recognized U.S. Holidays identified in paragraph 1.5.3.1 above. The Government facility may close due to local or national emergencies, administrative closings, or similar Government directed facility closings and will be communicated by the Contracting Officer to the Contractor.

1.5.4.3 Contractor Support Hours: The Contractor shall provide support between the hours of 0700 through 1700, Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential. For other than firm fixed price contracts, the Contractor will not be reimbursed when the Government facility is closed for the above reasons.

1.5.4.3.1 Contractor Work Plan: The Contractor shall prepare and maintain a Work Plan. The plan, as a minimum, shall identify regularly scheduled work (to include location, work to be completed, timeline, etc.) The Contractor’s proposed Work Plan shall be submitted to the Contracting Officer via the COR for review within 10 working days after date of contract award (Deliverable #A006). The Government will review and either accept or return their comments to the Contractor within 10 working days. The Contractor shall then have 3 working days to submit a Final Work Plan. Any proposed change to the accepted Final Work Plan is required to be resubmitted via the COR for review and acceptance by the Contracting Officer at a minimum thirty (30) working days prior to implementation. The timeline noted above shall apply for review and acceptance for proposed changes.

1.5.4.3.2 Contractor Management: The Contractor shall perform continual management of the functional areas contained in this PWS and shall provide a Contract Manager (CM) and Alternate Contract Manager (ACM) who are available by telephone on each working day (Mo –Fr), including American holidays, during the hours 0730 through 1700. The Contract Manager/Alternate Contract Manager shall conduct overall management coordination and shall be the central point of contact (POC) with the Government for performance of all work under the PWS. At the Post Award conference, the Contractor shall submit to the COR, in writing the Contract Manager and the Alternate Contract Manager, shall have full authority to act for the Contractor on all Contract matters relating to daily operation of this Contract (Deliverable #A007).

1.5.4.3.3 Contractor Responsiveness: The Contract Manager and Alternate Contract Manager shall be available for telephone communication or site attendance, with the COR, as required by the COR, during the hours 0730 through 1700, Monday through Friday. The Contract Manager and the Alternate shall have full authority to contractually bind the Contractor for prompt action on matters pertaining to execution of the PWS.

1.5.5 Training Holidays: USAREUR has historically granted military personnel training holidays as compensation for time that they spent in field training. These are typically combined with regular holiday leave schedules (for example, Christmas half working days or day on day off schedules). Training holidays may affect access to military operated facilities. If scheduled work or access to facilities is required, coordination with occupants will be necessary or the work in affected facilities shall be rescheduled after the training holiday. However, announced training holidays or exodus of military personnel may provide the Contractor with an opportunity for unrestricted access to facilities and areas. The Contractor shall take full advantage of such opportunities by planning maintenance or actions that are better accomplished when such areas are vacant.

1.5.6 Place of Performance: The work to be performed under this contract will be performed at customer’s homes, Troop buildings on Military Installations, at the Contractor Shop and at local FMO’s.

1.5.7 Type of Contract: The Government will award an IDIQ Contract.

1.6 Security Requirements: The following information is provided on security related matters.

1.6.1 Security Program: N/A

1.6.2 Personnel Security Clearance Requirements: N/A

1.6.3 Installation Access: Access to U.S. installations and controlled areas is limited to personnel who meet security criteria and are authorized by Host Nation law to work in that country. Failure to submit required information/data and obtain required documentation or clearances in accordance with Army in Europe (AE) Regulation 190-16 (AE Reg 190-16) Installation Access Control or (AE) Regulation 604-1 for Germany specific contracts, will be grounds for denying access to U.S. installations and controlled areas. The Contractor shall ensure that any Sub-Contractors used in performance of this contract complies with these requirements and that all employees, of both the Contractor and any Sub-Contractor utilized by the Contractor, are made aware of and comply with these requirements. Should anything in this paragraph conflict with AE Reg 190-16 or (AE) Regulation 604-1, the regulation takes precedent.

The Contractor shall be aware of and comply with the requirements associated with Installation Access Control. The Government is not liable for any costs associated with performance delays due solely to a firm’s failure to comply with Installation Access Control System (IACS) processing requirements.

The Contractor shall return installation passes immediately to the issuing IACS office when the contract is completed or when a Contractor employee no longer requires access.

AE Reg. 190-16 (and AE 190-16-G German translation) can be found on the following website:

https://media.defense.gov/2017/Apr/27/2001921546/-1/-1/0/AER190-16.pdf or https://media.defense.gov/2017/Apr/27/2001921547/-1/-1/0/AER190-16-G.pdf

1.6.3.1 In addition, the Contractor shall provide the Contracting Officer and the COR, an Initial Installation Pass Log within 3 working days after contract award. The log must at a minimum contain the following information:

Name (Last, first, MI), country of citizenship, Personal ID number, Supporting document expiration date, residence permit required, work permit required, date of birth, weight, height, eye color, hair color, time/day access is required, Army Installation(s) the access is requested for, sign-in privileges, License number, country, make, model, year, body type, color.

The log shall be updated as employees are added or removed. The Updated Installation Pass Log shall be current and available at any time upon request by the Government and submitted to the KO and the COR within five (5) working days after any changes to the log (Deliverable #A008).

1.6.3.2 The Contractor shall collect the installation access passes the same day employment of an individual has expired or has been terminated and shall return them to the issuing office within 5 working days to the issuing IACS office. The COR shall be informed immediately after the installation pass was turned to the issuing IACS office (Deliverable #A009).

1.6.3.3 Upon termination or cancellation of this contract, the Contractor shall collect all outstanding installation access passes and return them to the issuing office within 5 working days. The COR shall be informed immediately after the installation pass was turned to the issuing IACS office (Deliverable #A010).

1.6.3.4 Common Access Cards (CAC): The Contractor shall provide the following information: Last, First Middle Name, Cadency Name, Personal identifier (e.g. Social Security Number, Federal Identification Number, or Tax Identification Number), date of birth, primary email address (this email address will be used to contact the individual) to the COR within 15 working days after award (unless circumstances require otherwise and as directed by the Contracting Officer). (Deliverable #A011). The Contractor shall ensure safeguarding of Personally Identifiable Information (PII) and comply with requirements under 1.22.5.

1.6.3.4.1 The Contractor shall provide a CAC log within the first 30 working days after contract award and within five (5) working days after changes have been made (Deliverable #A012) (unless circumstances require otherwise and as directed by the Contracting Officer). The COR will provide format and content for the log during the post award meeting. Note - CACs are Government property and must be accounted for.

1.6.4 Background Checks: Army in Europe (AE) Regulation 604-1 provides guidance pertaining to background checks for U.S. and Host Nation Contractors (GERMANY) (For locations outside of Germany, RA shall consult with the responsible Security Office and Activity Manager applicable to location(s) associated with this PWS.)

1.6.4.1 U.S. Citizen: N/A

1.6.4.2 Local Nationals and Third Country Nationals: (GERMANY) (For locations outside of Germany, RA shall consult with the responsible Security Office and Activity Manager applicable to location(s) associated with this PWS.)Local national and third country national Contractors that work with or teach youths under the age of 18 years are subject to background checks as determined by the COR. As a minimum prior to beginning performance, Contractors employing local national and third country nationals shall furnish the Contracting Officer and the COR a Good Conduct Certificate (Polizeiliches Fuehrungszeugnis), issued within the previous four months, no later than 5 working days after contract award (Deliverable #A013). Forwarding correspondence from the Contractors shall identify the associated contract number. The COR will determine the favorability of the Good Conduct Certificate and notify the Contractor. The Contractor shall forward a copy of unfavorable Good Conduct Certificate to the Contracting Officer and the COR within 1 working day of receipt, identifying such with the appropriate contract number. Local nationals and third country nationals agree to the same employee termination provisions as stated for U.S. Citizens (see paragraph 1.7.4.1 above, in particular, same requirements to replace the employee (and within timeframe noted) when results of background check are unfavorable).

1.6.5 Physical Security: The Contractor shall safeguard all Government equipment, information, and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured IAW the Army Physical Security Program (AR 190-13).

1.6.6 Operations Security (OPSEC) Requirements: Contractor personnel shall adhere to facility security policies and restrictions. The Contractor shall immediately report suspicious activities to security personnel.

1.7 Key Control: N/A

1.8 Post Award Conference/Periodic Progress Meetings: The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. The Contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the functions and services herein as required by the Government to provide effective communication and impart necessary information. The Contract Manager or designated representative shall attend meetings as requested by the Government. Meeting attendees shall at times include Contractor managerial, supervisory, and other personnel knowledgeable of the subject matter. Meetings may start or end outside of regular duty hours. At these meetings the Contracting Officer will apprise the Contractor of how the Government views the Contractor's performance and the Contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government. The contractor shall take minute meeting notes of all meetings. Minute meeting notes shall be provided within three (3) working days after the meeting to the COR with no more than three (3) re-writes for grammar and spelling errors. If the COR does not respond within five (5) working days, the minute meeting notes become final (Deliverable #A014).

1.9 Contracting Officer’s Representative (COR): Refer to Part 2 of this PWS for the definition of a COR. As determined by the Contracting Officer, a COR will be appointed and identified by letter of designation, a copy of which will be provided to the Contractor by the Contracting Officer. The designation letter states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is not authorized to obligate the Government. If the work is not written in the contract, the COR is not authorized to request new work. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract, perform inspections necessary in connection with contract performance, maintain written and oral communications with the Contractor concerning technical aspects of the contract, issue written interpretations of technical requirements, including Government drawings, designs, specifications, monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies, coordinate availability of Government property, and coordinate site entry of Contractor personnel.

1.10 Key Personnel: The following personnel are considered key personnel by the Government:

The Contractor shall provide a Program/Contract Manager who shall be responsible for the performance of the work. The name of this person and an Alternate Program/Contract Manager, who shall act for the Contractor when the Program/Contract Manager is absent, along with a Curriculum Vitae (CV) for each of these individuals, shall be provided in writing to the Contracting Officer and COR no later than 5 working days after contract award (Deliverable #A015).

Acceptance of the CV by the Contracting Officer is required before these individuals are permitted to perform any task on this contract. The Contract Manager and Alternate Contract Manager shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The Program/Contract Manager or Alternate Program/Contract Manager shall be available from 0730 to 1700, Monday through Friday including American Holidays.

The Program/Contract Manager or his/her alternate shall respond within one (1) hour during Contractor’s regular duty hours (see para. 1.5.4.3.2) to the KO or COR when requested.

Qualifications for all key personnel are listed below:

a. Contract Manager and Alternate Contract Manager: The Contract Manager and Alternate must have a Bachelor of Business Administration or documented five (5) years of experience in Project Management and Facility Operation. The Contract Manager and Alternate must have a high degree of expertise with Microsoft Applications (Excel, PowerPoint, Access, Word etc.) and other software products as required including standard office equipment/machinery.

b. Quality Control Manager: The Contractor shall identify in writing, no later than five (5) working days prior to Contract start date, an individual by name within the Contractor's organization who shall be responsible, as the QCM, for overall management of the Contractor's Quality Control Plan (QCP) and have the authority to act in all Contractor Quality Control (CQC) matters for the Contractor. The Quality Control Manager must demonstrate a minimum of 5 years’ experience working as a Quality Control Manager.

c. Service Personnel. The Contractor shall utilize only specialized, knowledgeable and empowered journeymen, trained and experienced in the repair and maintenance of US and European specification Domestic Appliances. Contractor shall provide training to his personnel throughout the life of the contract on existing appliances currently in use as well as new models introduced during the life of the contract, both US and European. The technicians must demonstrate a minimum of 5 years’ experience working on household Domestic Appliances.

d. Systems Administrator. The Systems Administrator must demonstrate a minimum of 5 years’ experience, working as a Systems Administrator.

All Personnel data identified in point a-d shall be forwarded to COR upon any and every change.

The Contractor’s personnel identified in this paragraph shall meet the stipulated English proficiency levels in reading, speaking, and writing (reference USAREUR Pamphlet 690-70), Appendix H.

• Level I - Personnel must speak and read English sufficiently to understand simple oral and written work assignments and to express themselves in matters pertaining to their work.

• Level II - Personnel must speak and write the English language well enough to communicate on complex matters.

• Level III - Personnel must be able to speak and write the English language correctly and fluently. They must be able to communicate effectively and compose correspondence and other written communications about the work for which they are responsible.

Required Levels of Proficiency for English Languages under this Contract:

ENGLISH

Contractor’s Personnel: Read Write Speak

Contract Manager and Alternate 3 3 3

Admin Personal 3 3 3

Repair Technician 2 2 2

d. Special Qualifications The Contractor shall utilize only qualified personnel, trained and experienced in the repair and maintenance of Domestic Appliances (US and European specifications), who have completed an apprenticeship recognized by the State authorities of the country concerned (e.g., "Abgeschlossene Gesellenpruefung fuer Elektromechanik, Elektroinstallateur, Kaeltetechnik, oder Gas-und Wasser-Installationshandwerk"). A minimum of one technician qualified to "Meister", “Elektrotechniker”, or “Ingenieur” level and licensed by State authorities and local utility supply companies to perform repair services on gas, water, and electrical utility lines is required to be at each Contractor’s location. This person shall verify and sign all WO’s performed as the technician’s supervisor.

Repair/services and Safety tests in accordance with VDE 701 are authorized by qualified journeymen electrician (min 5 years’ experience with Domestic Appliances are required).

i. The Contractor shall provide a current certificate to demonstrate that current and potential technical personnel are certified in VDE 0701-0702 or national equivalent in land of where service is to be performed per location as well as a resume, curriculum vitae (Lebenslauf), or certificate of employment (Arbeitszeugnis) for each technician which demonstrates at least 5 years of experience providing repairs on domestic appliances.

b. The following listed laws and/or technical rules need to be considered but are not limited to include any industry standards changes/additions during Contractors work performance. VDE 0701-0702

• Bundes-Imissionschutzverordnung (BImSchV) - Federal Emission control regulation

• Technische Anleitung zur Reinhaltung der Luft - technical guidance of air pollution

• Technische Anleitung zum Schutz von Laerm - technical guidance for noise protection

• DIN EN 378 (Teil 1 – 4) - DIN EN 378 (Part 1 – 4)

1.11 Identification of Contractor Employees: All Contractor personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties must identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. The Contractor shall ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

a. Personnel Appearance. Contractor personnel working under this contract shall practice high standards of personal hygiene and maintain a clean, neat, and professional appearance while on duty. The Contractor shall provide employees with uniform shirts with a company logo, and an identification badge (which shows the company name, the technicians name and employee number) issued by the company. The Contractor's personnel shall not present an unfavorable appearance, reflect discredit upon or embarrass the Installation, the Department of the Army, or the U.S. Government. The removal from the job site or dismissal of Contract personnel from the premises shall not relieve the Contractor of the requirement to provide sufficient personnel to perform the services as required by this PWS. The Contractor shall provide service personnel with a dedicated means of communication. At no time will service personnel request to use a customer’s telephone.

b. Service Vehicles. The Contractor shall provide Service Vehicles to all technicians answering to service calls and ensure that these vehicles are furnished with all necessary tools, parts, repair manuals and test equipment as stated in Attachment # 5 to support all locations in such way to ensure all orders for services can be executed satisfactorily within the given response time as per PWS section 5.2.c and to minimize repeat calls. The Vehicles shall bare viewable stickers which show the contract number (minimum letter size shall be 12 cm, black letters on white background), Company name and telephone number. The stickers shall be put on the vehicles NLT 5 (five) working days prior to contract start (Deliverable #A016). The Contractor shall ensure that employees who will be expected to operate motor vehicles as part of their duties, including standby and substitute drivers:

(1) Hold a current, vehicle operator’s permit, valid for the area of operation, to operate the particular type and size of equipment to be provided.

(2) Will not use, or be under the influence of, intoxicants or any drug substance which might affect their ability to operate the equipment safely.

The Contractor-furnished vehicle shall be maintained in a neat, presentable, and operational condition, and shall meet the inspection standards of the National Government of the area of operation. No Contractor vehicle shall be cleaned or washed on Government property.

1.12.1 Contractor workspace (staging site, on-site office, desk or work area, etc.) shall contain a sign signifying the space is occupied by Contractor employee(s) to ensure that Government employees and the public know that they are not Government employees. The proposed sign shall be submitted to the Contracting Officer and the COR for review and acceptance within 10 working days after contract award (Deliverable #A017). Workspace sign location shall be coordinated with the COR.

Contractor employees shall identify themselves by name and company affiliation when answering the telephone, presenting briefings, conducting or attending meetings, and seminars. All Contractor correspondence (written, facsimile, and email display) shall include their company name. Requirements for Contractor vehicles is addressed under Part 4 paragraph 4.4.

1.12.2 Contractor Identification Badges: Contractor personnel shall be easily identifiable through the display of badges IAW Contractor Identification (AE Reg. 27-715). All contract personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. The Contractor shall furnish their employees with an identification badge, which has the company name, the technician’s name and employee number. The badge shall be laminated or otherwise treated to prevent changes to the data. Badge must be worn on the outer clothing, chest high, and be visible at all times. A notification shall be sent to the Contracting Officer and COR within 10 working days after contract award stating that all identification badges are ready (Deliverable #A018).

1.13 Contractor Travel: N/A

1.14 Other Direct Costs (ODCs): N/A

1.15 Data Rights: The Government has unlimited rights to all documents, data and materials produced under this contract.

All documents and materials, to include the source codes of software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership and copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.16 Non-Disclosure Requirements: Performance under this contract may require the Contractor to access data and information proprietary to a Government agency, another Government Contractor, or of such nature that its dissemination or use other than as specified in this work statement would be adverse to the interests of the Government or others. The Contractor and Contractor personnel, shall not divulge or release data or information developed, or obtained under performance of this

PWS, except to authorize Government personnel or upon written approval of the Contracting Officer. The Contractor shall not use, disclose, or reproduce proprietary data, which bears a restrictive legend, other than as specified in this PWS. All documentation showing individual names or other personal information shall be controlled and protected under the provisions of the Privacy Act of 1974, Public Law 93-579, 5 United States Code (U.S.C.) Section 552a.

The use of propaganda violates DoD Commercial Use of Imagery Guidelines stated at http://www.defenseimagery.mil/products/dodimagery/commercialuse.html The Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained through this contract on any marketing tools to include its company website.

1.17 Non-Disclosure Statements: N/A

1.18 Organizational Conflict of Interest (OCI): Contractor and Sub-Contractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCI as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s OCI Mitigation Plan will be determined to be acceptable solely at the discretion of the Contracting Officer. In the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.19 Phase In /Phase Out Period: To minimize decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, during the sixty (30) day phase in/ phase out periods. During the phase in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

1. A Phase-In/Phase-Out period of approximately 30 working days will be provided at the start of the Base Year. The Base Year will be effective for a period of 12 months.

2. Upon contract award, the Contractor shall provide a milestone plan within five (5) working days. The Contractor will receive an acceptance or rejection notification from the KO (Deliverable #A019).

3. The Contractor will be provided during phase-in period a Machine Legible Fabricate Number list (MLFB list), Attachment #10 (this Attachment is subject to change during the life of this contract) that shows appliance models, stock numbers, manufacturers, and year of acquisition of each appliance type in Europe and their cross referenced MLFB number. The MLFB number is a 4-5 digit number which starts with a letter designating the type of appliance and ends with a 3-4 digit serial number.

4. Phase-In. During the phase-in period, the Contractor shall prepare to assume full responsibility for all areas of operation in accordance with the terms and conditions of this Contract. The Contractor shall take all actions necessary for a smooth transition of the contracted operations. This period will be approximately 30 calendar working days in duration.

5. The Contractor shall maintain, at a minimum, ISO 9001:2015 certification for the duration of the contract. The Contractor shall provide this certificate to the KO and the COR NLT 5 working days prior to contract start date (Deliverable #A002).

6. During the phase-in period, the Contractor at a minimum shall:

(1) Identify a main and alternate POC for this contract who will be responsible to coordinate phase- in tasks and be the point of contact for the Government during the life of the contract;

(2) Establish a Contractor’s Project Management Office to coordinate phase-in tasks and be the point of contact for the Government during the phase-in (Deliverable #A020)

(3) Recruit and hire necessary personnel

(4) Obtain all required certification and clearances, including police good conduct certificate for personnel;

(5) Develop und submit all required deliverables.

(6) Attend post-award meetings as required; and

(7) Establish service facilities and provide addresses and phone numbers to KO and the COR 5 working days prior to full start of contract (Deliverable #A021).

(8) In accordance with PWS Section 5.7, the Contractor is required to start maintaining sufficient quantities of Repair parts on hand (Repair parts and Common Standard Item Parts) to ensure that repairs are completed within the time frame specified in this contract.

7. Phase-Out Plan. The services to be provided in the proposed contract are vital to the U.S. Government, and continuity must be maintained at a consistent level without interruption. Within three (3) months after performance start, the Contractor shall provide to the COR for approval a plan for a 15 calendar day phase-out period. The plan shall include, but is not limited to, procedures to accomplish a 100 percent inventory and transfer of hand receipts (Deliverable #A022).

8. Phase-Out. At the end of this contract the Contractor shall provide an updated inventory of all Government furnished parts. This inventory shall be provided to the COR within five (5) working days before the end of the contract performance period. The inventory shall be in Microsoft Excel format on a compact disk or the media which is being utilized at the end of the contract period (Deliverable #A023).

9. The out-going Contractor shall operate in good faith with the successor to ensure the continuity and consistency of the services under the proposed contract.

10. At the beginning of the performance period (Phase in) of the contract, the Contractor must have within his staff a sufficient number of technicians to perform a minimum of 60% of the technical requirements. Full performance of all technical requirements will be required after the first 30 working days and throughout the life of the contract.

The Contractor must perform a minimum of 60% of the total contract requirements with his in house technicians.

The remaining technical requirements may be subcontracted.

11. All repair parts are stored at Contractor facilities near each of the sites in Europe (Attachment # 15) as well at the GSE/G4, FMB Warehouse in Sembach. The incoming Contractor/s shall pick up the Government furnished parts from the outgoing Contractor’s locations.

12. The incoming Contractor(s) shall coordinate with the COR for the exact date(s), IAW milestones. After receipt of said property, it is the incoming Contractor's responsibility to bring those parts to the GSE/G4 FMB Warehouse (Bldg. 141) in Sembach and distribute the parts to his Service Vehicles.

13. It is the incoming Contractor's responsibility to verify the receipt of parts against the inventory list provided by the outgoing Contractor. The verification will be made at the FMO in the presence of a Government Representative.

14. Repair parts from service vehicles: On the last working day of this contract, the outgoing Contractor will drive his service vehicles to the local FMO and turn over parts (inventoried and signed) to the Government.

1.20 Safety: The Contractor shall comply with all safety, fire and security regulations as required by applicable Host Nation laws and in accordance with best commercial practices.

1.20.1 Host Nation Safety Laws and Regulations: The Contractor shall comply with FAR 52.236-13, Accident Prevention (November 1991), the references contained therein (e.g. U.S. Army Corps of Engineers Safety and Health Requirements Manual (EM 385-1-1)), and applicable Host Nation Safety Laws and Regulations.

The requirements under FAR 52.236-13 and specifically of the EM 385-1-1 include, but are not limited to the following:

(a) Before initiation of work at the job site, an Accident Prevention Plan, written by the Contractor for the specific work and hazards of the contract and implementing in detail the pertinent requirements of EM 385-1-1; will be reviewed for acceptance by designated Government personnel (Deliverable #A024).