Furnishings Briefing Final Industry Day 22-24 Jan 20 FINAL.pptx

22 January 2020 Domestic Appliance Repair Contract – Industry Day IMCOM Europe, Garrison Support Element

UNCLASSIFIED//FOUO

UNCLASSIFIED//FOUO

22 January 2020

UNCLASSIFIED//FOUO

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Kenneth Drummond /IMEU-PWH/ Kenneth.Drummond.civ@mail.mil

IMCOM-E Garrison Support Element

IMCOM Europe Garrison Support Element Domestic Appliance Repair Contract Industry Day

Domestic Appliance Repair Contract - Industry Day

UNCLASSIFIED//FOUO

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Kenneth Drummond /IMEU-PWH/ Kenneth.Drummond.civ@mail.mil IMCOM-E Garrison Support Element

MISSION STATEMENT

Provide central management and coordination assistance with domestic appliances and furnishing to Army Family Housing (AFH) and Unaccompanied Personnel (UPH) Housing customers in USAREUR area of operations.

VISION

Provide oversight and assistance for accurate inventory levels in the right locations, with right stock levels and right inventory based on garrison population.

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Kenneth Drummond /IMEU-PWH/ Kenneth.Drummond.civ@mail.mil IMCOM-E Garrison Support Element Housing: Furnishings Management Kenneth Drummond Chief, Furnishings 544-4600 Alfred Schneider 544-4605 Heide Stroehl 544-4610 Dieter Gutbrod 544-4615

VACANT

544-4616 Adrian Maade 544-4611

Karina Martin 544-4608

Juan Bryant 544-4602

Vernon Daniels 544-4612 Fredy Grzeskowiak 544-4605 Patrick Gauthier 544-4601

Samueld Sullivan 544-4600 Holger Hasic 544-4609 Furnishings Management

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Kenneth Drummond /IMEU-PWH/ Kenneth.Drummond.civ@mail.mil

The IMCOM-E furnishings management program operates hub and spoke concept between the Garrison Support Element (GSE) and the Garrison nodes The IMCOM-E hub at Sembach provides central budgeting, procurement, management and oversight of the program Single contracting support for drayage, maintenance, spare parts, appliances, loaner and GFOQ furniture Cost savings from centralized contracting and contract oversight Receiving, entry into eMH, barcoding and quality assurance testing performed prior to shipping to the Garrisons

Garrisons FMOs receive inventory, issue to customers, maintain accountability, manage turn-ins; assessment and re-issue or transfer to DLA for disposition Garrison FMOs conduct physical inventory of 100 percent of the furnishings assets in the warehouse, in repair, and in staging during annual assessment Garrison FMO conducts physical inventory of 100 percent of the furnishings assets for GFOQs, and initiates annual inventories with the Barracks Supply Sgts.

Sembach GSE Hub Garrison Spokes

Furnishings Hub and Spoke

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Kenneth Drummond /IMEU-PWH/ Kenneth.Drummond.civ@mail.mil

Furnishings Program

Loaner kits are provided for personnel awaiting delivery of their personally owned HHGs or when departing personnel ship their HHGs during PCS Loaner kits provide only essential furniture on a 90 day loan basis in lieu of providing continued Temporary Lodging Allowance (TLA)/Temporary Quarters Subsistence Expense (TQSE) Loaner kits support readiness by allowing members and families to settle into a homes sooner after their arrival TLA/TQSE is expensive; loaner kits have been proven to save Army dollars

The furnishings management program supports the Army’s commitment to quality living conditions for all personnel Program includes furniture and appliance management for the Unaccompanied Housing (UH), Family Housing (FH), General Officer Quarters (GOQ) Differences in European homes, power, lack of closets etc.

Duration of Tour Items are authorized to members in foreign OCONUS locations and are intended to supplement the members’ household goods Appliances are normally provided in foreign OCONUS locations due to weight limitations and the utility differences in CONUS

Why Loaner Furnishings Program Duration of Tour Items

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Kenneth Drummond /IMEU-PWH/ Kenneth.Drummond.civ@mail.mil

IMCOM-E Garrison Support Element

TOTAL 30518 31152 31075 31161 31165 31165 31165

As of October 2019 Garrisons to be supported and their population

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Kenneth Drummond /IMEU-PWH/ Kenneth.Drummond.civ@mail.mil IMCOM-E Garrison Support Element

As of October 19 Appliances to be repaired in Europe

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Kenneth Drummond /IMEU-PWH/ Kenneth.Drummond.civ@mail.mil IMCOM-E Garrison Support Element

Sep 16 – Sep 19 Historical Workload Data

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Kenneth Drummond /IMEU-PWH/ Kenneth.Drummond.civ@mail.mil

IMCOM-E Garrison Support Element

Base Year with 3 Option Years Estimated Workload Data

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Kenneth Drummond /IMEU-PWH/ Kenneth.Drummond.civ@mail.mil IMCOM-E Garrison Support Element

Sample of Work Order

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Kenneth Drummond /IMEU-PWH/ Kenneth.Drummond.civ@mail.mil IMCOM-E Garrison Support Element

CLIN Status

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Kenneth Drummond /IMEU-PWH/ Kenneth.Drummond.civ@mail.mil IMCOM-E Garrison Support Element

CLIN Status

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Stuttgart Call Center (Contractor ) or Garrison (SPOC) Appliance Repair Contractor

(ARC)

Drayage Contractor

(DC)

Receive Call Create work order in eMH Schedule Appointment Provide eMH Service Requests to ARC Schedule daily activities Arrive at Location

Customer home?

Prepare Work Order Form (WOF) Inspect Item

Repair parts On hand?

Item Not repairable or too old?

Repair Item Provide WOF to customer Attach WOF To item Leave Location Verify time to re-stock repair part

Repair parts In stock?

Provide Report to

SPOC

Calls SPOC and FMO for verification and further actions from SPOC/FMO

START

Y N N Y

END

Provide WO Report to SPOC, FMO and COR NLT 0830 of work performed the previous day Y FMO coordinates with DC Schedule Appointment Replace Item N N Y

Re-stocking In time*?

N Y Waiting time for parts, before appliance gets exchanged:

*1 day for ranges, refrigerators and freezes 2 days for washers, dryers and dishwashers

Response times for ARC for repairs:

1 day for ranges, refrigerators and freezers 2 days for washers, dryers and dishwashers

Item Not repairable or too old?

N Y Schedule the re-visit with the customer and inform the SPOC Close work order in eMH verification of work Update Appliance Repair IT software Appliance Repair Workflow

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Kenneth Drummond /IMEU-PWH/ Kenneth.Drummond.civ@mail.mil

Spare/Repair Parts

Spare Parts Management

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Kenneth Drummond /IMEU-PWH/ Kenneth.Drummond.civ@mail.mil IMCOM-E Garrison Support Element Important Notes Focus on section 5.7 of the PWS If the GSE parts location is used, it will follow the Government schedule at all time which may include a short notice warehouse closure Hours of operation will be standard based on the Government schedule Spare parts management must be addressed in the Quality Control Plan

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Kenneth Drummond /IMEU-PWH/ Kenneth.Drummond.civ@mail.mil IMCOM-E Garrison Support Element Important Notes Parts will be considered GFP – Government Furnished Parts and remain property of the Government while in the possession of the Contractor Major focus on accountability which will include spot inspections and Contractor liability for any variance

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Kenneth Drummond /IMEU-PWH/ Kenneth.Drummond.civ@mail.mil IMCOM-E Garrison Support Element Important Notes Cannibalization of code H appliances should be considered at all times where practical

Cannibalized parts that become part of inventory shall be clearly identified as used on the part and within the data system

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Kenneth Drummond /IMEU-PWH/ Kenneth.Drummond.civ@mail.mil IMCOM-E Garrison Support Element

Important Notes Data reports shall be provided to the Government in Excel format (csv is acceptable) with 1 record per data line Welcome to re-standardize all parts by part number, eom part number, MLFB Usage and stock level calculations will be reviewed often

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Walkthrough of the Spare Parts area will be available at the end of the conference period, prior to the 1 on 1 session.

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QUESTIONS?

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END OF BRIEF

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Kenneth Drummond /IMEU-PWH/ Kenneth.Drummond.civ@mail.mil image4.jpg image5.png image6.png image7.png image16.jpeg image8.jpeg image9.jpeg image10.jpeg image11.jpeg image12.png image13.jpeg image14.jpeg image15.jpeg image17.png image18.jpg image19.jpeg image20.emf image1.png image2.png image3.png