Performance_Work_Statement_(PWS)_Revised_28_NOV.pdf

PERFORMANCE WORK STATEMENT (PWS)

DINING FACILITY ATTENDANT (DFA) SERVICES – KAISERSLAUTERN AREA

Part 1

General Information

1. Introduction: This is a non-personal services contract to provide Dining Facility Attendant (DFA) labor to support the existing Government workforce in the identified dining facilities. The Government will not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. In a seven (7) day period the contractor shall provide 240 hours of DFA support on Kleber Kaserne and 160 hours of DFA support on Rhine Ordnance Barracks. Specific dates and times for the required DFA support during each seven (7) day period will be provided to the contractor by the Government after contract award throughout the performance of the contract. The contractor shall regularly be required to work on weekends and on German and U.S. holidays

1.1 Background: A Non-Personal Service: Provide Dining Facility Attendant (DFA) laborers as has been used in the Kaiserslautern community for the last 12 years. The DFA’s will be allocated as follows: DFA's will be located on Kleber Kaserne, and Rhine Ordnance Barracks. Laborers are required to work 8 hours per day, 5 days a week and 2 days off. A total of 400 hours per week are required including both dining facilities.

1.2 Responsibilities: The Contractor shall assume total responsibility for all requirements stated herein on the commencement date of the performance period. The Contractor shall perform as specified in this contract and under the direction of the Contracting Officer (KO). See also Paragraph 1.1 Introduction. The contractor shall provide transportation and labor necessary to provide Dining Facility Attendant (DFA) services for the United States Army in Germany within the dining facilities (DFAC) in the Kaiserslautern area.

1.2.1 Work Responsibility: The Contractor shall perform all work and assume responsibility for planning, programming, administering, managing, and executing all functions necessary to provide the services specified in this PWS. The Contractor shall conduct work in accordance with this PWS and all applicable United States (U.S.), German, and local laws, regulations, standards, provisions, and directives to include applicable publications in Part

6. The Contractor shall ensure that all work meets the level of service, performance standards, or tolerances specified in the PWS or in applicable referenced documents. Some services under this contract may be performed at designated facilities, or portions of installations, by in-house Government personnel or by other contractors. If a Dining Facility Attendant (DFA) gets sick the contractor has 2 hours to get a replacement to the dining facility, and shall notify the COR immediately.

1.2.2 Administrative Responsibility:. The Contractor shall also maintain accurate and complete records, files, and libraries of documents to include all U.S. German, and local regulations, standards, provisions, codes, laws, technical manuals, and manufacturers’ instructions and recommendations that are necessary and related to the functions being performed.

1.3 Objectives: The basic service required by the contractor is to provide Dining Facility Attendant (DFA) labor is to support the existing Government workforce in the identified dining facilities. Services consist of cleaning all equipment, pots/pans, dinnerware, and facilities as needed in order to maintain the high level of cleanliness required by industry standards and applicable guidance provided on this document.

1.4 Functional Areas: Services consist of cleaning all equipment, pots/pans, dinnerware, and facilities as needed in order to maintain the high level of cleanliness required by industry standards and applicable guidance provided below. Services also include assisting with food preparation. Food preparation will consist of the following; Peeling potatoes, culling and cutting onions, cutting fruits and vegetables for salad bar. The contractor shall utilize only qualified personnel to perform the duties described herein.

1.5 Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and three

(3) 12-month option years.

1.6 Management and Administration:

1.6.1 Phase In /Phase Out Period: . As seen in the CLIN structure we are planning on a 30 day option period.

During this time the contractor will attain installation access for their employees and become familiar with the processes and procedures of each location.

1.6.2 Contractor Management: The Contractor shall perform continual management of the functional areas contained in this PWS and shall provide a Project Manager physically present on-site during normal duty hours. The Project Manager shall conduct overall management coordination and shall be the central point of contact (POC) with the Government for performance of all work under the PWS. At the Post Award conference, the Contractor shall submit to the COR, in writing, the name, title, office, home and mobile telephone number of the Project Manager.

A Contractor employee shall be designated to act for the Project Manager when work is being performed outside of duty hours, or during the Project Manager’s absence. Both the Project Manager and the Contractor employee filling in for the Project Manager, shall have full authority to act for the contractor on all Contract matters relating to daily operation of this Contract.

1.6.3 Contractor Responsiveness: The Project Manager or designated alternate shall be available for telephone communication or site attendance, with the COR, as required by the COR. A personal answering service is permitted at other than normal Contract workdays and work hours for receipt of COR emergency response work requirements, provided that the Project Manager or designee responds to all calls within a time not to exceed two hours after notification of the call by the answering machine and/or service. The Project Manager and any individuals designated to act in that capacity shall have full authority to contractually bind the Contractor for prompt action on matters pertaining to execution of the PWS.

1.6.4 Meetings, Conferences, and Briefings: The Contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the functions and services herein as required by the Government to provide effective communication and impart necessary information. The Project Manager or designated representative shall attend meetings as requested by the Government. Meeting attendees shall at times include Contractor managerial, supervisory, and other personnel knowledgeable of the subject matter.

Meetings may start or end outside of regular duty hours.

1.6.5 Hours of Operation: The contractor is responsible for conducting business, during normal DFAC hours.The DFACs are open on seven (7) days a week, and on all German, U.S. and USAREUR Training holidays. Monday through Friday, two shifts are working between 0600 – 1900, on Weekends, U.S. and USAREUR Training holidays hours of operation are 0900 – 1830. NOTE: hours of operation on Weekends, U.S. and USAREUR Training holidays may vary by Dining Facility Managers’ request based on Order of their Unit Commanders.

For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.6 Recognized Holidays: The contractor is responsible for conducting business, between the hours of The DFACs are open on seven (7) days a week, and on all German, U.S. and USAREUR Training holidays.

1.6.7 U.S. Holidays and USAREUR Training Holidays: USAREUR has historically granted military personnel Training Holidays as compensation for time that they spent in field training. These are typically combined with regular holiday leave schedules (for example, Christmas half days or day on day off schedules). Training Holidays may affect access to military operated facilities. If scheduled work or access to facilities is required, coordination with occupants will be necessary or the work in affected facilities shall be rescheduled after the training holiday.

However, announced training holidays or exodus of military personnel may provide the Contractor with an opportunity for unrestricted access to facilities and areas. The Contractor shall take full advantage of such opportunities by planning maintenance or actions that are better accomplished when such areas are vacant.

Training holiday schedule can be found at the following website:

http://www.eur.army.mil/training/

US Holidays are listed below. These holidays may affect access to military operated facilities as well.

Coordination, as described above, will be necessary.

New Year’s Day 1st day of January Martin Luther King Jr.'s Birthday 3rd Monday of January Presidents’ Day 3rd Monday of February Memorial Day Last Monday of May Independence Day 4th day of July Labor Day 1st Monday of September Columbus Day 2nd Monday of October Veterans Day 11th day of November Thanksgiving Day 4th Thursday of November Christmas Day 25th day of December

1.6.8 Quality Control: The contractor’s quality control program (QCP) is the means by which he assures himself that his work complies with the requirement of the contract. The contractor is to make the quality control program available to the Contracting Officer and the COR within ten (10) days after contract award. QCP is to be delivered, i.e., within 10 days after contract award or with the contractors proposal if it is an evaluation factor, three copies of a comprehensive written QCP shall be submitted to the KO and COR within 5 working days when changes are made thereafter. After acceptance of the quality control plan the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QC system.

1.6.9 Quality Assurance: The government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.10 Place of Performance: The work to be performed under this contract will be performed at Kleber Kaserne:

21st TSC DFAC, Bldg. #3206, Kleber Kaserne, Manheimer Strasse 218/219, and 67657 Kaiserslautern. POC: CW4 Filipe Cardoza, Tel: DSN 484-7300 Civ: 0631-411-7300, in addition the work shall be performed at Rhine Ordnance Barracks (ROB). Rhine Ordnance Barracks (ROB): 5/7 ADA DFAC, Bldg. #163, Rhine Ordnance Barracks. Am Opelkreisel, 67663 Kaiserslautern, and POC: CW3 Gayann L. Eccleston, Tel: DSN 493-2183/Civ:

06310-3406-2183.

1.6.11 Type of Contract: The government will award a Non-Personal Service firm fixed priced contract.

1.6.12 Security Program: See 1.6.24.1

1.6.13 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.14 Key Control: Reserved

1.6.15 Special Qualifications: Requirement that Minimum Qualifications:

a. All personnel shall obtain a Food Handlers Certificate, IAW TB Med 530 or German equivalent, Begriff Gesundheitszeugnis or Bockschein health certificate as a prerequisite for employment.

b. All personnel must be able to meet installation access requirements IAW Section 2.2.1.

c. All personnel are to be able to speak and understand English level I. (e.g. read information posted in DFAC, verbal and written communication related to job duties, read and understand chemical instructions and warnings)

1.6.16 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced.

Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.17 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract:

perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.18 Key Personnel: The follow personnel are considered key personnel by the government: contract manager/alternate contract manager. The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between the hours of 6:00 a.m. to7:00p.m., Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons.

Qualifications: The contract manager shall have five (5) years experience in Food Service related management.

1.6.19 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. All Contractor personnel working in the dining facility must be able to obtain a US Army Installation Pass and shall maintain identification badges on their person at all times while on post.

1.6.20 Contractor Travel: Reserved.

1.6.21 Other Direct Costs: Reserved.

1.6.22 Data Rights Reserved.

1.6.23 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.24 Safety: The contractor shall ensure all contract personnel are familiar with and work within the Government approved safety program for the DFACs. Master Safety Data Sheets (MSDS) are available at the Dining Facilities and Contracted Personnel will be trained by Government Food Service Work Supervisors or Food Service Work Shift Leader(s). See also Paragraph 1.4, Functional Areas.

1.6.24.1 Safety Plan and Program: Access to U.S. installations and controlled areas is limited to personnel who meet security criteria and are authorized by Host Nation law to work in that country. Failure to submit required information/data and obtain required documentation or clearances in accordance with AE Regulation 190-16, Installation Access Control, will be grounds for denying access to U.S. installations and controlled areas. The Contractor is responsible to ensure that any Subcontractor used in performance of this contract complies with these requirements and that all employees, of both the Contractor and any Subcontractor utilized by the contractor, are made aware of and comply with these requirements.

(b) The Contractor is responsible for being aware of and complying with the requirements associated with Installation Access Control. The Government is not liable for any costs associated with performance delays due solely to a firm’s failure to comply with Installation Access Control (IAC) processing requirements.

(c) The Contractor is responsible for returning installation passes to the issuing Installation Access Control Office (IACO) when the contract is completed or when a contractor employee no longer requires access. AE 190-16 (and AE 190-16-G German translation) can be found on the following website: http://www.hq.usacce.army.mil/

(d) Procedures – The LNSP requires a National Agency Check equivalent on all Local Nationals and U.S.

personnel with Work Visas applying for employment with the US military or requiring access to United States Army, Europe installations. This applies equally to contractors and sub-contractors. (Potential employees that have not resided in Germany for one (1) or more years are required to provide a Police Good Conduct Check (PGCC) from their country of origin). However a ninety day (90) Temporary Installation Pass can be issued for employees hired for positions deemed non-sensitive. The Installation Access Control Office requires either a “Favorable” or Adjudicated” result before a Permanent Installation Pass is issued to any Local National hired after 3 October 1985.

Additionally, USAG Rheinland-Pfalz has specific positions that are considered “Sensitive” in nature, and require a more rigorous level of scrutiny. As such, these positions require a completed LNSP Background Check prior to being granted any type of installation access. POC for Processing of LNSP is Primary: Linda Burkei, 405th AFSB, LRC RP, DFA Management Office Supervisor, email: lindaursula.burkei.ln@mail.mil. Phone: +49-631-411-6338, Alt: Mr. Harold Goode, 405th AFSB, LRC RP, Food Program Management Offices, email:

harold.goode.civ@mail.mil. Phone: +49-631-411-8619.

1.6.25 Environmental Compliance: Contractor must comply with all US and German laws.

1.6.25.1 Environmental Compliance Plan and Program: Contractor must comply with all US and German laws.

PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms:

2.1 Definitions:

Contractor - A supplier or vendor awarded a contract to provide specific supplies or service to the government.

The term used in this contract refers to the prime.

Contracting Officer - A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

Contracting Officer's Representative (COR) - An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

Defective Service - A service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable - Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

Key Personnel - Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

Physical Security - Actions that prevent the loss or damage of Government property.

Quality Assurance - The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

Quality Assurance Surveillance Plan (QASP) - An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

Quality Control - All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

Subcontractor - One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

Work Day - The number of hours per day the Contractor provides services in accordance with the contract.

Work Week - Monday through Friday, unless specified otherwise.

2.2 Acronyms:

ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement AFMIS Army Food Management Information System AR Army Regulation CCE Contracting Center of Excellence CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense FAR Federal Acquisition Regulation HIPAA Health Insurance Portability and Accountability Act of 1996 KO Contracting Officer OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. Government Furnished Items and Services

3.1 Services: The Government will provide personnel to assist contractor, this may include personnel to assist with production set-up.

3.2 Facilities: The Government will provide the necessary workspace for the contractor staff to provide the support outlined in the PWS to include desk space, telephones, computers, and other items necessary to maintain an office environment.

3.3 Utilities: The Government will provide all utilities for laborers to perform their duties in the facility. The utilities will be available for the contractor’s use in performance of tasks as outlined in this PWS. The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

3.4 Equipment: The Government will provide all necessary tools and equipment in order that the contractor can successfully provide services required in this contract. All tools and equipment provided remain the property of the U.S. Government. The Government furnished tools will include hats/hairnets, gloves, soaps and all cleaning supplies in order for the contractor to maintain a sanitary workplace.

3.5 Materials: The Government will provide Standard Operating Procedures and Policies.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. Contractor Furnished Items and Responsibilities:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS. The contractor shall provide transportation and labor necessary to provide Dining Facility Attendant (DFA) services for the United States Army in Germany within the dining facilities (DFAC) in the Kaiserslautern area. The contractor shall provide sufficient qualified personnel and supervision to successfully perform all services herein.

4.2 Secret Facility Clearance: N/A

4.3 Materials: The Contractor shall provide all employee uniforms to meet the requirements under this PWS.

Contractor personnel shall present a neat appearance and shall be easily recognized. Employees shall wear contractor-furnished uniforms and aprons when on duty; aprons shall not be worn while serving food. Uniforms shall be in good repair, freshly laundered, white in color, well fitting. The contractor is responsible for maintaining employee uniforms. Employees shall wear a fresh uniform each day and the Contractor shall have extra uniforms available to allow employees to change if a uniform should become heavily soiled. In addition, the contractor must provide each of their employees with an easily readable identification badge. The badge must include the employee’s name, the contractor’s name, the functional area of assignment, and a recent color photograph of the employee. Contractors will require employees to wear the badges visibly when performing work at Government workplaces unless this would be impractical based non mission or safety considerations. Position of supervisor shall be identified as a title under the name on the name tag. Safety boots/shoes shall be clean and of sturdy construction and shall cover the foot. Employees shall wear socks or hose as appropriate. Open toe shoes, sandals, shoes with high platforms, spiked heels, or heels higher than two inches shall not be worn, no athletic shoes. The contractor’s attire and standards of dress for Contractor personnel is subject to approval by the Contracting Officer’s Representative. A sample of the proposed uniform will be submitted to the COR for approval, not later than the first day of the start of the contract. It is necessary to ensure uniforms are in compliance of dining facilities standards.

4.4 Equipment: Refer to section 4.3.

PART 5

SPECIFIC TASKS

5.1 Basic Services: The contractor shall provide Dining Facility Attendant services for Kleber Kaserne and ROB Dining Facilities.

5.2 Recurring Services: N/A

5.3 On-Demand Services: There are no on-demand services required by the contractor.

5.4 Functional Areas: The contractor shall utilize only qualified personnel to perform the duties described herein.

Services consist of cleaning all equipment, pots/pans, dinnerware, and facilities as needed in order to maintain the high level of cleanliness required by industry standards and applicable guidance provided below. Services also include assisting with food preparation. Food preparation will consist of the following; peeling potatoes, culling and cutting onions, cutting fruits and vegetables for salad bar.

The contractor shall properly clean equipment to be free of dirt, grease, rust, food, food particles, scum and foreign matter. Properly sanitized food contact surfaces have been treated using either heat or sanitizing chemicals, which reduces bacterial count to a safe level without leaving toxic residue.

The Contractor shall clean food service equipment and utensils to meet performance requirements below:

Clean all non-food contact surfaces. Equipment and utensils shall be clean to sight and touch. (Free of grease or residue)

Clean and sanitize all food contact surfaces. Clean & sanitized dinnerware shall be available without delay to all diners during entire meal service period.

Clean/sanitize equipment and utensils as applicable using mechanical, manual or the in-place method. Equipment manufacturer’s technical manuals shall be followed when cleaning and sanitizing products.

Air-dry equipment and utensils after items have been cleaned and sanitized.

Protect clean, store sanitized equipment and utensils from contamination between uses.

The Contractor shall notify the Government Food Service Work Supervisor or Food Service Work Shift Leader in the event of power or mechanical failures and when the final rinse contact temperature in dishwashing machines cannot be maintained at 160°F (71 Celsius).

The Contractor shall clean and sanitize storage compartments of ice making machines. Surfaces shall be clean to sight (and free from mold) and touch.

The Contractor shall prepare, maintain and clean dining areas. Tables shall be wiped frequently during the meal service period with a sanitizing solution and clean towel. The Contractor shall ensure that appropriate condiments are available without delay and those condiment containers and napkin holders are visibly clean and contain product.

The Contractor shall ensure that dining areas are clean after each serving period and the area is clean and orderly prior to the scheduled start of the next meal period and prior to closing for the day. The Contractor shall ensure that dining room chairs are not left on the dining tables overnight.

The Contractor shall provide clean government furnished dinnerware. Dinnerware shall be protected from cross-contamination. Dinnerware shall be visibly free of grease, food particles and foreign matter prior to the start of the next scheduled meal period and prior to closing of the facility daily.

The Contractor shall clean spills and remove soiled dinnerware that is occasionally left by diners in the self-service lines, serving line or tables. Spills shall be cleaned and soiled trays bused within 5 minutes of occurrence.

The Contractor shall clean dining room tables, chairs, booths (including chair legs, rungs and framework) walls, baseboards, window ledges, doors/doorframes, ceiling fans, TV’s, pictures, wall art, artificial plants, light fixtures, globes/lenses, trophies/display cases, drapes/curtains and venetian blinds. Dining area and furniture shall be visibly free of dirt, grease, residue and food particles.

The Contractor shall display and remove holiday decorations. Government furnished decorations are displayed on the day of the Army’s birthday and 2-weeks prior to Thanksgiving, Christmas, and New Years and will be provided by Army personnel.

The Contractor shall bus and replace tray carts during meal serving periods. Space shall be available for soiled trays 100% of the time.

Facility Maintenance and Sanitation. The Contractor shall perform the following tasks as part of the daily operating performance requirements:

The Contractor shall clean floors and floor coverings in all areas. Floor areas, entry mats and non-slip mats shall be visibly clean at the scheduled start of each meal period and prior to closing for the day.

The Contractor shall wax and buff floors every two weeks. The Contractor shall ensure that floors are visibly free of dirt, gum, grease, streaks, scuffmarks, mop strings, old wax build-up and have a smooth gloss finish daily.

The Contractor shall maintain cleaning supplies. Supplies shall be on hand in each dining facility to perform cleaning tasks. Cleaning supplies will be provided by the Government.

The Contractor shall properly store chemicals and cleaning supplies.

The Contractor shall discard garbage, refuse and grease. Garbage, refuse and grease shall be disposed of as soon as the containers are full at the end of each scheduled meal serving period and prior to closing for the day.

The Contractor shall clean grease traps. Grease traps shall be clean and free of accumulations of grease, scum and residue prior to the first dishwashing operation of the day.

The Contractor shall empty and clean garbage containers as required. Garbage cans shall be emptied, cleaned and new liners installed following each scheduled meal period. Recycle containers shall be cleaned after they are emptied.

The Contractor shall clean restrooms, hand washing stations and employee locker rooms. All fixtures, partitions, and mirrors are visibly free of dirt, grime, grease, residue and foreign matter, prior to the schedule start of each meal service period and prior to closing of day. Trash shall be removed and new liners installed in waste containers.

Dispensers shall be filled with manufacturer’s recommended products. Paper towels, toilet tissue and soap, supplied by the Government, and shall be available during operations 100% of the time.

The Contractor shall clean exhaust hoods and filters to prevent accumulation of grease and oily sludge. Hood filters shall be cleaned IAW the approved cleaning schedule. Filters shall be visibly free of food particles, grease, and oily sludge following cleaning if needed.

The Contractor shall clean walls, ceilings and doors. Walls, ceilings and doors shall be visibly free of dust, dirt, grease and food particles.

The Contractor shall remove and re-install drapes /curtains twice a year. Draperies/curtains shall be reinstalled within 48 hours’ notice by COR.

The Contractor shall clean loading docks and surrounding grounds. Outside areas and 10 feet (2.5 meters) surrounding dumpsters shall be visibly free of trash, cigarette butts, raw food/ingredients, food waste, and foreign matter at the scheduled start of the lunch meal serving period.

The Contractor shall notify the Government of utility and equipment failures. The Repair and Utilities point of contact shall be notified orally within 30 minutes of occurrence, 100% of the time.

The Contractor shall remove snow, ice or sand from sidewalks and access areas. Snow and ice shall be partially removed from sidewalks and access areas within 25 feet (approx. 6.5 meters) of the dining facilities during precipitation, and completely removed within 2 hours after precipitation stops. Sand or residual ice melting chemicals shall be removed after the threat of slipping of falling on icy walks or steps has passed.

The Contractor shall recycle cardboard, office paper, newspaper, glass, plastic, tin cans, and aluminum (cans, containers and foil). The Contractor shall be responsible for utilizing Government furnished recycling containers to the maximum extent possible. Interior containers shall be emptied by the Contractor when full.

Mat Cleaning. The Contractor shall vacuum or sweep mats daily. Work shall be performed when ordered by the COR. Mats shall be free of dirt, food particles, stains and foreign matter.

Windows Cleaning. The Contractor shall clean windows and screens weekly inside and out to include frames. Water spots, streaks, smudges and foreign matter shall be removed from glass. Screens shall be free of pollen, dust, dirt, pine tags, lint and cleaning solution residual.

Cleaning for Opening/Closing Facilities. The Contractor shall clean facilities, equipment and move subsistence when dining facilities are opened and closed. Facilities shall be clean to sight (upon completion of work) when requested by the COR. Dining facility floors, equipment and furniture shall be free of dust, dirt, food particles, grease, paper, debris and foreign matter. Subsistence and supplies shall be transferred and properly stored.

Equipment Repairs/Preventive Maintenance (PM): The Contractor shall notify the Government Food Service Work Supervisor or Food Service Work Shift Leader when systems/equipment is inoperable or damaged. The contractor shall NOT call work orders to Director of Public Work, DPW on all equipment in need of inspection, testing, calibrating, adjusting, lubricating and repair to maintain equipment to manufacturer’s standards. Preventive maintenance shall be the responsibility of the Government. The Contractor shall report equipment defects to the Government Food Service Work Supervisor or Food Service Work Shift Leader.

Reporting the Loss of Government provided Tool/Equipment: The Contractor shall report the loss of any Government tools or equipment or property (to include Government Installation Passes) to the Dining Facility Manager as soon as the loss is detected.

The Contractor shall train personnel IAW approved training plan.

The contractor shall ensure all contract personnel are familiar with and work within the Government approved safety program for the DFACs. Master Safety Data Sheets (MSDS) are available at the Dining Facilities and Contracted Personnel will be trained by Government Food Service Work Supervisors or Food Service Work Shift Leaders.

Use of Alcoholic Beverages/Drugs. The use of alcoholic beverages or illegal drugs by contractor personnel, while on duty, is strictly forbidden. The Contractor shall immediately remove and replace employees who are under the influence of alcohol or drugs.

Conduct of Employees. The Contractor shall be responsible for the performance and conduct of all personnel employed under this contract. The Contractor shall prohibit employees from performing work under this contract while under the influence of alcohol, drugs, and other incapacitating agents. Contractor personnel shall abide by all security regulations of the installation and shall be subject to such checks as may be deemed necessary. No verbal or physical abuse shall be tolerated while on duty. The Government reserves the right to direct the removal of an employee for misconduct, security reasons, or any overt evidence of communicable disease. Removal of contract employees for reasons stated above does not relieve the Contractor from responsibility for total performance.

Health Examinations. The Contractor shall provide health certificates for each employee prior to working at the DFAC. These certificates must be updated annually. Personnel with evidence of communicable disease, infected wounds, open sores, or acute respiratory infection, shall be referred to a doctor to receive written clearance before returning to the DFAC. Personnel with a health problem(s) shall not be permitted to work in any capacity where there is likelihood of food or food contact surface contamination with pathogenic organisms or transmitting disease.

5.5 Task Heading: N/A

5.6 Contractor Manpower Reporting Application (CMRA): The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract 405th AFSB, LRC Rheinland-Pfalz via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/, and then click on “Department of the Army CMRA” or the icon of the DoD organization that is receiving or benefitting from the contracted services.

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2017. Contractors may direct questions to the help desk by clicking on “Send an email” which is located under the Help Resources ribbon on the right side of the login page of the applicable Service/Component’s CMR website”.

5.7 TECHNICAL EXPERT STATUS ACCREDIATION (TESA) STATUS. This PWS will be issued to utilize/meet the essential requirements of TESA. Nominated personnel are required to perform the work on the contract with a military exigency status. TESA status will be applied for upon contract award, but the Government is unable to guarantee approval.

PART 6

APPLICABLE PUBLICATIONS

6. Applicable Publications (Current Editions):

AR 30-22 The Food Service Program (30 AUG 2002)

DA PAM 30-22 Operating procedures for the Army Food Program

AR 30-7 Operational Rations (1 MAR 79)

AR 30-16 Food Service Data Feedback Program (15 APR 88)

AR 40-25 Nutrition Standards and Education

AR 380-19 Information Systems Security (1 AUG 90)

AR 385-10 The Army Safety Program (23 May 88)

AR 385-40 Army Accident Investigation and Reporting (01 Nov 94)

AR 420-22 Preventive Maintenance and Self-Help Programs (6 JUL 76)

AR-420-90 Fire Protection (25 Sep 92)

FM 10-23-2 Tactics, Techniques and Procedures for Garrison Food and

Class I Operations Management (30 SEP 93)

NSF/ANSI Standard 3 Commercial Ware washing Equipment

SB 10-260 The Master Menu (published monthly)

SB 10-264 Nutrient Values of Master Menu Recipes and Food Items (28 FEB 85)

TM 10-412 Armed Forces Recipe Service (11 DEC 92)

TB MED 530 Technical Bulletin No. MED 530

Occupational and Environmental Health – Food Sanitation

6.1 Contractor Adherence: The contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures.

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. Attachment/Technical Exhibit List:

7.1 Attachment 1/Technical Exhibit 1 – Performance Requirements Summary, refer to Technical Exhibit 1

7.2 Attachment 2/Technical Exhibit 2 – Deliverables Schedule

7.3 Attachment 3/Technical Exhibit 3 – Estimated Workload Data

TECHNICAL EXHIBIT 1

Performance Requirements Summary The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

PERFORMANCE OBJECTIVE STANDARD

PERFORMANCE

THRESHOLD

METHOD OF

SURVEILLANCE

1) PWS Part 1 Section 1.6 Management and Administration Contractor shall comply with PWS provisions relating to Management and Administration operations.

Monthly COR inspection checklist Pass / Fail criteria.

Document number

>95 Percent Compliant Rate

100% Inspection

QUARTERLY

2) PWS Part 1 Section 1.6 Management and Administration Contractor shall comply with PWS provisions relating to Management and Administration processes.

Surveillance Process Audits

Safety/Environmental Discrepancies < 1 Technical Discrepancies

Periodic Inspection

QUARTERLY

3) PWS Part 3 Government Furnished Item and Services Contractor shall comply with PWS provisions relating to Government Furnished Item and Services operations.

Monthly COR inspection checklist Pass / Fail criteria.

Document number

>95 Percent Compliant Rate

100% Inspection

QUARTERLY

4) PWS Part 3 Government Furnished Items and Services Contractor shall comply with PWS provisions relating to Government Furnished Items and Services processes.

Surveillance Process Audits

Safety/Environmental Discrepancies < 1 Technical Discrepancies

Periodic Inspection

QUARTERLY

5) PWS Part 4 Contractor Furnished Items and Services Contractor shall comply with PWS provisions relating to Contractor Furnished Items and Services operations.

Monthly COR inspection checklist Pass / Fail criteria.

Document number

100 Percent Compliant Rate

100% Inspection Monthly

6) PWS Part 4 Contractor Furnished Items and Services Contractor shall comply with PWS provisions relating to Contractor Furnished Items and Services processes.

Surveillance Process Audits

Safety/Environmental Discrepancies < 1 Technical Discrepancies

Periodic Inspection Monthly

7) PWS Part 5 Specific Tasks Contractor shall comply with PWS provisions relating to Specific Tasks operations.

Monthly COR inspection checklist Pass / Fail criteria.

Document number

>95 Percent Compliant Rate

100% Inspection Monthly

8) PWS Part 5 Specific Tasks Contractor shall comply with PWS provisions relating to Specific Tasks processes.

Surveillance Process Audits

Safety/Environmental Discrepancies < 1 Technical Discrepancies

Periodic Inspection

QUARTERLY

9) PWS Part 6 Applicable Publications Contractor shall comply with PWS provisions relating to Applicable Publications operations.

Monthly COR inspection checklist Pass / Fail criteria.

Document number

>95 Percent Compliant Rate

100% Inspection

QUARTERLY

10) PWS Part 6 Applicable Publications Contractor shall comply with PWS provisions relating to Applicable Publications processes.

Surveillance Process Audits

Safety/Environmental Discrepancies < 1 Technical Discrepancies

Periodic Inspection

SEMI-ANNUALLY

11) PWS Part 7 Technical Exhibit Listing Contractor shall comply with PWS provisions relating to Technical Exhibit Listing operations.

Monthly COR inspection checklist Pass / Fail criteria.

Document number

>95 Percent Compliant Rate

100% Inspection

SEMI-ANNUALLY

12) PWS Part 7 Technical Exhibit Listing Contractor shall comply with PWS provisions relating to Technical Exhibit Listing processes.

Surveillance Process Audits

Safety/Environmental Discrepancies < 1 Technical Discrepancies

Periodic Inspection

SEMI-ANNUALLY

TECHNICAL EXHIBIT 2

DELIVERABLES SCHEDULE

Document Title

PWS

Section Due:

Project Manager contact information 1.6.2 10 days after contract award

Quality Control Plan 1.6.8 10 days after contract award

Certifications 1.6.15 10 days after contract award

Uniform Sample 4.3 10 days after contract award

Employee health certificates 5 10 days after contract award

This requirement has no deliverables.

TECHNICAL EXHIBIT 3

ESTIMATED WORKLOAD DATA

ITEM

NAME

ESTIMATED QUANTITY

1 Project Manager 1 For Kaiserslaute rn footprint

Accessible 40 hours per week for 52 weeks

2 Non-Personal Service contract 4 DFA’s at Kleber

DFAC

40 hours per week for 52 weeks 3 Non-Personal Service contract 6 DFAs at

ROB DFAC

40 hours per week for 52 weeks