PWS_Local_Drayage_-_Update_5.1.7_and_5.1.16.(2)_-_dtd_11-1-16.pdf

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PERFORMANCE WORK STATEMENT (PWS)

Drayage

Installation Management Command, Europe

Government Support Element G4

WK4FVK

Part 1

General Information

This is a non-personal services contract to provide distribution (drayage) services for furniture and appliances, the installation/removal of Government owned domestic appliances, and non-vehicular (material-handlers) services for the Installation Management Command and the United States Army, Europe. These services will be provided theater wide, to include Germany, Italy, Belgium, and the Netherlands. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1. Introduction:

The purpose of this acquisition is replace eight recurring contracts that provide local drayage distribution services for Government owned furniture and domestic appliances as well the installation and removal of domestic appliances for the Army in Europe Army Family Housing (AFH) and Unaccompanied Personnel Housing (UPH).

It’s the Government intent to issue an Indefinite Delivery/Indefinite Quantity (IDIQ) type contract with Firm-Fixed

Prices.

1.1 Background:

IMCOM-E, GSE/G4 Furnishings Branch has a requirement provide local drayage distribution services for

Government owned furniture and domestic appliances as well the installation and removal of domestic appliances for the Army Theater in Europe.

1.2 Responsibilities: The contractor shall assume total responsibility for all requirements stated herein on the commencement date of the performance period. The contractor shall perform as specified in this contract and under the direction of the Contracting Officer (KO).

1.2.1 Work Responsibility: The contractor shall perform all work and assume responsibility for planning, programming, administering, managing, and executing all functions necessary to provide the services specified in this PWS. The contractor shall conduct work in accordance with this PWS and all applicable United States (U.S.), German, or applicable country, and local laws, regulations, standards, provisions, and directives to include applicable publications in Part 6 (Applicable Publications). The contractor shall ensure that all work meets the level of service, performance standards, or tolerances specified in the PWS or in applicable referenced documents.

1.2.2 Administrative Responsibility: The contractor shall perform all related administrative actions required to provide services or perform work such as material requisitioning, Quality Control (QC), financial control, meetings, and correspondence. The contractor shall also maintain accurate and complete records, files, and libraries of documents to include all U.S., German, or applicable country, and local regulations, standards, provisions, codes, laws, technical manuals, and manufacturers’ instructions and recommendations that are necessary and related to the functions being performed. The contractor shall compile historical data, prepare required reports, and submit information as specified by the Deliverable List presented in this PWS.

1.3 Objectives:

The general objective of this contract is to provide high quality and timely distribution for Government owned furniture and domestic appliances to and from customer’s homes in and around the US Army Installations in

Europe.

1.4 Functional Areas:

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The work under this contract will be performed at customer’s homes, Troop buildings, at local Furnishings

Management Offices and Furnishings Warehouses.

1.5 Period of Performance:

The period of performance shall be for one (1) Base Period of 12 months and four (4) 12-month option periods.

The tentative Periods of Performance reads as follows:

Base Period 01 January – 31 December 2017

Option Period I 01 January – 31 December 2018

Option Period II 01 January – 31 December 2019

Option Period III 01 January – 31 December 2020

Option Period IV 01 January – 31 December 2021

1.6 Management and Administration:

1.6.1 Phase In /Phase Out Period:

a. Task 1: Phase-In/Phase-Out

1. Phase-In: A 2 week phase-in period begins at time of award to enable the contractor to become familiarized with the contract requirements prior to being required to perform to the full standard. This time is allotted to allow the contractor to obtain assets, obtain new employees, obtain installation access passes, and/or train new employees in order to execute the requirements of the contract as stated within this PWS. The contractor is also permitted to visit the FMO warehouse and meet with the Contracting Officer Representative (COR) in order to get familiar with daily procedures.

a. After contract award, but prior to the start of performance, the contractor shall submit a staffing plan demonstrating that their own workforce will perform at least 25% of the required labor to perform the services as required in this PWS. The subcontracting of additional labor shall not exceed 75% of the labor required to perform all services in this PWS.

2. Phase-Out: 30 days before the expiration of the contract. During this time, the contractor is expected to update and submit any and all outstanding data requirements, pending liabilities and/or documents.

1.6.2 Contractor Management:

The contractor shall perform continual management of the functional areas contained in this PWS and shall provide a Contract Manager (CM) and Alternate Contract Manager (ACM) who are available by telephone on each working day (Mo –Fr), including American holidays, during the hours 07:30 through 16:30. The CM/ACM shall conduct overall management coordination and shall be the central Point Of Contact (POC) with the Government for performance of all work under the PWS. At the Post Award conference, the contractor shall submit to the COR, in writing, the name, title, office, and mobile telephone number of the Contract Manager and Alternate Contract

Manager NLT five (5) working days after contract award. Both the CM and the ACM, shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract.

1.6.3 Contractor Responsiveness:

The Contract Manager and Alternate Contract Manager shall be available for telephone communication or site attendance, with the COR, as required by the COR, during the hours 07:30 through 16:30, Monday through Friday.

The Contract Manager and the Alternate shall have full authority to contractually bind the contractor for prompt action on matters pertaining to execution of the PWS.

1.6.4 Meetings, Conferences, and Briefings: The contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the functions and services herein as required by the Government to provide effective communication and impart necessary information. The Contract

Manager or designated representative shall attend meetings as requested by the Government. Meeting attendees shall at times include contractor managerial, supervisory, and other personnel knowledgeable of the subject matter.

Meetings may start or end at regular duty hours.

1.6.5 Hours of Operation:

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The Contractor shall perform services between local hours of operation Monday through Friday except U.S or Host

Nation Holidays. During the high volume peak season (May – September) the contractor may be authorized to perform services until 18:00 each day, and return furnishings and documents to the warehouse on the following day.

Each warehouse will also retain the ability to close for 30-45 minutes during the day for lunch during which time loading/unloading of trucks will be restricted. Exact start, stop, and in some cases lunch times will be arranged with each warehouse chief after contract award. The contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS.

1.6.6 Recognized Holidays:

See Clause 5152.204-4000 U.S. and Host Nation Holidays.

1.6.7 Training Holidays: US ARMY EUROPE has historically granted military personnel Training Holidays as compensation for time they spent in field training. These are typically combined with regular holiday leave schedules (for example, Christmas half days or day on day off schedules). Training Holidays may affect access to military operated facilities. If scheduled work or access to facilities is required, coordination with occupants will be necessary or the work in affected facilities shall be rescheduled after the Training Holiday. However, announced

Training Holidays or exodus of military personnel may provide the contractor with an opportunity for unrestricted access to facilities and areas. The contractor shall take full advantage of such opportunities by planning maintenance or actions that are better accomplished when such areas are vacant.

1.6.8 Quality Control:

a. The contractor shall implement a complete quality control program that identifies potential and actual problem areas, as well as best business practices that develop during the term of this contract. The contractor shall provide a

Quality Control Plan (QCP) NLT fifteen (15) working days prior to contract start date. The basic tenet of the plan is that the contractor is responsible for the quality of products and services provided.

b. The QCP shall include a description of:

(1) The inspection system, areas to be inspected on both a scheduled or unscheduled basis, and the individuals (by title / position) that will be responsible for conducting the inspections.

(2) The methods to be used for identifying deficiencies in the quality of services to be provided under this contract and the methods to be used to implement corrective actions.

(3) The records to be kept to document inspections and corrective or preventive actions taken.

(4) The methods and periodicity of formal and informal communications with the Government regarding performance feedback.

c. The QCP shall be submitted within fifteen business days after contract award and approved by the contracting officer. A quality control plan not approved by the contracting officer shall be revised and resubmitted by the contractor within five (5) business days. After acceptance of the quality control plan the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QC system.

d. The contractor shall bring problems or potential problems affecting performance to the attention of the COR as soon as possible. Verbal reports will be followed up by written reports when directed by the COR.

e. The contract manager may be required to meet with the COR during performance of the contract. Meetings shall be scheduled as often as necessary, as determined by either party. The written minutes of these meetings shall be signed by the contract manager and COR. Should the contractor not concur with the minutes, they shall indicate areas of nonoccurrence in writing to the COR within five (5) calendar days of receipt of the signed minutes.

1.6.9 Quality Assurance:

The Government will evaluate the contractor's performance under this contract. The Government may, at its own discretion, develop a Quality Assurance Surveillance Plan (QASP). This plan is a Government only document

Page 4 of 24 Rev 2 primarily focused on what the Government must do to assure that the contractor has performed in accordance with

(IAW) the requirements of the contract. Although the Government may develop a QASP, Government surveillance of contractor performance is not limited to the QASP or the performance objectives as outlined in the Performance

Requirements Summary (PRS) contained within the PWS. The Government has the right to inspect and test all services called for by the contract and commitments made by the contractor during the solicitation process, to the extent practicable at all places and times during the term of the contract. The Government will perform inspections and tests in a manner that will not unduly delay the work. If any of the services performed do not conform to contract requirements, the Government may require the contractor to re-perform in conformity with contract requirements, at no additional cost to the Government. When the defects in services cannot be corrected by re-performance, the Government may avail itself of the applicable remedies available under FAR 52.246-4, Inspection of Service – Fixed Price.

The COR is responsible for technical administration of the contract and overseeing the contractor's performance, including scheduled and unscheduled observations, Scheduled observations may be scheduled and coordinated with the contractor's site supervisor and conducted by the COR and/or properly appointed Alternate CORs (ACORs), Technical Points of Contact (TPOCs), or Subject Matter Experts (SMEs). In addition, Quality Assurance Specialists

(QASs) and other Government representatives (e.g. appropriate Government audit agencies) may also conduct surveillance observations on occasion. Unscheduled observations may be conducted by the COR and/or other

Government representatives as noted above.

Acceptable Performance: The Government will document acceptable performance.

Unacceptable Performance: When unacceptable performance occurs, including on-the-spot correction, the COR will inform the KO and the contractor and document non-conformance with contract requirements on a Non-

Conformance Report (NCR). The COR will submit the NCR to the KO for continuing action as appropriate.

Work deemed by the KO not to be in compliance with the PWS / contract, shall be corrected by the contractor at no additional cost to the Government. The COR may rely upon Customer Complaints to investigate allegations of contractor non-conformance. The COR may investigate and make a determination as to the validity of the Customer

Complaint and document the findings. These findings will be provided to the KO and documented in the COR's contract file. The result of the COR's investigation may result in the issuance of a NCR, in which case, the COR will proceed as noted above. The Government may also avail itself of remedies available under FAR 52.246-4 and report unacceptable performance in the Contractor Performance Assessment Rating System (CPARS), as applicable.

1.6.10 Place of Performance: The work to be performed under this contract will be performed at US Army

Installations and customer’s homes.

1.6.11 Type of Contract: The Government intends to award a Firm Fixed Price Indefinite Delivery Indefinite

Quantity (IDIQ) Contract.

1.6.12 Security Requirements:

a. Security/Program: Contractor personnel performing work under this contract and require access to US

Government facilities must comply with the Local National Screening Program in Germany, or applicable country, AE Regulation 604-1. Contract requirement: AT/OPSEC (Anti-Terrorism/Operations Security) review of contractor will be performed.

b. Level I Antiterrorism Awareness Training: All contractor employees, including subcontractor employees, requiring access to Army installations, facilities and controlled-access areas will complete

Level I Antiterrorism Awareness Training. Employees hired after contract start date have 30 days from hire date to complete the training or effective date of incorporation of this requirement into the contract whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the Contracting Officer, within 5 calendar days after training is completed by all employees and subcontractor personnel. AT Level I awareness training is available online at https://jkodirect.jten.mil/Atlas2/page/login/Login.jsf.

c. iWATCH/iSALUTE Training: The contractor and all associated subcontractors shall brief all employees https://jkodirect.jten.mil/Atlas2/page/login/Login.jsf

Page 5 of 24 Rev 2 on the local iWATCH/iSALUTE program (training standards provided by the requiring activity

Antiterrorism Officer (ATO)). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days after the contract is awarded and within 10 calendar days after new employees commence contract performance, with the results reported to the COR within

10 calendar days after training completion.

d. OPSEC Training: According to AR 530-1, new contractor employees shall complete Level I OPSEC training within 30 calendar days of their reporting for duty. All contractor employees shall complete annual OPSEC awareness training and shall submit the certificates to the COR within 5 working days after completion of the training.

e. Once the contract is in operation, the contractor shall ensure that any new personnel are properly qualified to access the installation and meet the requirements under paragraph 5.9 Contractor Personnel of this

PWS.

f. Background Checks: The contractor and, as applicable, subcontractor shall not employ persons for work on this contract if such employee is identified as a potential threat to the health, safety, security, general well-being or operational mission of the U.S. Government, the Host Nation Government, the military installation, and the country’s population, nor shall the contractor or subcontractor employ persons under this contract who have an outstanding criminal warrant as identified by the U.S. or Host Nation

Government. Criminal checks will verify if a person is wanted by local or Host Nation authorities or if that person or contractor is restricted from doing business with the Host Nation Government or the United

States. All contractor and subcontractor personnel who do not consent to a background check will be denied access to the U.S. Military Installation. Information required to conduct a background check includes but is not limited to: full name, driver’s license number, and/or social security number, and date of birth of the person entering the installation and completion of a background check questionnaire. The contractor shall provide this information using the forms provided by the COR and shall submit it in conjunction with the contractor’s request for installation or vehicle passes.

g. Disclosure of Information: Neither the contractor nor any of his employees shall disclose or cause to be disseminated any personal information (such as social security number, home address, or home telephone number) concerning any customer or member of a customer's family except in the course of performing the tasks specified in this contract, or to appropriate authorities when approved by the KO and COR.

h. Installation Rules and Regulations: The rules and regulations of the installation where services are performed shall apply to the contractor and his employees while on the premises of such installation.

These regulations include but are not limited to: Presenting valid identification for base entrances, obtaining and using vehicle passes for all contractor-owned and/or privately owned vehicles, obeying all posted directives, and providing strict adherence to U.S. military security police direction in instances where security police have been dispatched to a particular location.

i. Installation Access: For the purpose of executing this contract, all contracted employees will require appropriate clearances so that they may be granted specific installation access credentials. These credentials (IACS Cards) will specify the garrison where work will be performed and will therefore allow the employee access to the installations within that garrison’s footprint. IF there is an occasion requiring the employee to deliver to or pick up from installations outside the home garrison, a temporary access control credential will be provided. At no time will a contracted employee be granted a “general” access pass for all or several garrisons, with the exception of managerial contracted employees after official approval. Should a contracted employee be moved to another garrison for a place of work; all previous access control credentials will be revoked and new restricted access control will be provided for the new

Page 6 of 24 Rev 2 garrison. It is the COR’s ultimate responsibility that access requests be submitted for clearance, and upon clearance, that the Contractor’s employee be provided that access only as required for the execution of this contract.

1.6.13 Physical Security:

The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured. The contractor is responsible for 100% replacement of lost, stolen or damaged property that occurs while under the contractor’s responsibility. The contractor shall report every theft, robbery, and traffic accident in accordance with Host Nation laws to the police and provide a copy of the report to the COR. Theft or loss of installation passes shall be reported no later than the next working day to the COR, the Provost Marshall and the

Installation pass office.

1.6.14 Key Control: N/A

1.6.15 Special Qualifications:

The contractor is responsible for ensuring one employee in the delivery team is in possession of a certificate

“Qualified for work as defined” (German: Zertifikat “Fachkraft fuer Festgelegte Taetigkeiten” or equivalent for

Belgium, Netherlands and Italy) for the installation of high voltage appliances in the customer’s home.

1.6.16 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal

Acquisition Regulation Subpart 42.5. The contracting officer, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer shall apprise the contractor of how the government views the contractor's performance and the contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government. Meetings minutes shall be prepared by the contractor and submitted to the COR within 48-hours for review and acceptance.

1.6.17 Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the contractor performs the technical requirements of the contract:

perform inspections necessary in connection with contract performance: maintain written and oral communications with the contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor contractor's performance and notifies both the KO and contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry for authorized contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.18 Key Personnel:

a. The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer and to the COR within five (5) days after award. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available by phone between 0800-1630 and within one (1) hour of notification that the COR needs their assistance, Monday through Friday except Host Nation Holidays.

b. Should the contractor choose to utilize a sub-contractor to fulfill any portion of the required services under this contract, a clear and concise written operational structure shall be provided to the Government after contract award, but prior to the start of performance indicating the following information:

(i). The contractor shall identify all management personnel of any sub-contracting firm(s) who work with this contract

(ii). The contractor shall provide points of contact for each of these personnel.

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(iii). The contractor shall outline specific procedures for notification of order changes, problem resolutions, and quality control issues to keep all parties able to reconcile and react to changes and problems as quickly and as efficiently as possible.

c. Subcontracting of labor shall not exceed 75% of the labor required to perform all services in this PWS.

d. Language Skills:

The contractor’s personnel identified in this paragraph shall meet the stipulated English proficiency levels in reading, speaking, and writing (reference USAREUR Pamphlet 690-70).

• Level I - Personnel must speak and read English sufficiently to understand simple oral and written work assignments and to express themselves in matters pertaining to their work.

• Level II - Personnel must speak and write the English language well enough to communicate on complex matters.

• Level III - Personnel must be able to speak and write the English language correctly and fluently. They must be able to communicate effectively and compose correspondence and other written communications about the work for which they are responsible.

Required Levels of Proficiency for English Languages under this Contract:

ENGLISH

Contractor’s Personnel: Read Write Speak

Contract Manager and Alternate III III III

Admin Personnel III III III

Delivery Team II II II

The contract manager, alternate and at least one member of each delivery team must be able to read, write, speak and understand English at Level II and III. They must be able to communicate effectively and compose correspondence and other written communication about work for which they are responsible under this contract.

1.6.19 Identification of Contractor Employees:

All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Badge must be worn on the outer clothing, chest high, and be visible at all times.

1.6.20 Contractor Travel N/A

1.6.21 Other Direct Costs: N/A

1.6.22 Data Rights:

The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the

Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.6.23 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information

(e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined

Page 8 of 24 Rev 2 in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the

Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may effect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.24 Safety:

The contractor shall comply with all safety, fire and security regulations as required by applicable Host Nation laws and in accordance with best commercial practices.

1.6.24.1 Safety Plan and Program: N/A

1.6.25 Environmental Compliance: N/A

1.6.25.1 Environmental Compliance Plan and Program: N/A

1.6.26 Personnel and Staffing:

a. Command and Control:

1. Contractor personnel shall present a neat, clean, and professional appearance and be easily recognizable as contractor employees. Contractor is required to provide employees with an identification badge as specified in paragraph 1.6.19. The contractor shall ensure that its personnel enter only those areas necessary for execution of work.

2. The selection, assignment, reassignment, transfer, supervision, management, and control of contractor employees in performance of this work statement will be the responsibility of the contractor; however, the contractor shall comply with the general intent and specific policies set forth in the performance work statement and in regulations set forth in this document. When the Government directs, the contractor shall restrict the employment under the contract or remove from performance on the contract any person who is identified as a potential threat to the health, safety, security, general well-being, or operational mission of the installation and its population.

3. All work shall be performed in a professional manner, with minimum disturbance to occupants.

Loudness, vulgarity, drunkenness, substance abuse, rudeness, or other similar offensive conduct by an employee of the contractor will be grounds for denying the employee access to the installation, Government warehouse, or customers dwelling. There will be no use of alcohol or tobacco products in any housing units or Government facilities by contractor personnel.

b. Skills:

1. The contractor shall provide qualified, customer friendly, professional personnel at all times to ensure all tasks identified in this PWS are satisfactorily delivered in a timely manner, during all hours of operation, throughout the life of this contract.

1.6.27 Insurance Requirements:

The contractor needs to provide a certificate of insurance after contract award, but prior to the start of performance, which shows adequate liability and property damage insurance against all claims for injury or damage against the contractor. This insurance coverage shall be in compliance with standard commercial practices and Host Nation requirements. This insurance shall be maintained throughout the life of the contract.

PART 2

DEFINITIONS & ACRONYMS

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2. Definitions and Acronyms:

2.1 Definitions:

Contractor - A supplier or vendor awarded a contract to provide specific supplies or service to the Government.

The term used in this contract refers to the prime.

Contracting Officer - A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

Contracting Officer's Representative (COR) - An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does

NOT have authority to change the terms and conditions of the contract.

Customer’s Home – A person who request this service on/off post.

Defective Service - A service output that does not meet the standard of performance associated with the

Performance Work Statement.

Deliverable - Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

Key Personnel - Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

Non-Vehicular – Material Handler

Ordering Officer – A Government employee who scheduled the delivery and pick up with the Contractor.

Physical Security - Actions that prevent the loss or damage of Government property.

Quality Assurance - The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

Quality Assurance Surveillance Plan (QASP) - An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

Quality Control - All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

Subcontractor - One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

Work Day - The number of hours per day the Contractor provides services in accordance with the contract.

Work Week - Monday through Friday, unless specified otherwise.

2.2 Acronyms:

AFARS Army Federal Acquisition Regulation

Supplement

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AFCENT Allied Forces Central Europe

AFH/FHM/FH Army Family Housing

AR Army Regulation

AT/FP Anti-Terrorism and Force Protection

AT/OPSEC Anti-Terrorism/Operations Security

CAGO Contractor Acquired, Government owned

CCE Contracting Center of Excellence

CFP Contractor furnished parts = Common Standard Item Parts

CFR Code of Federal Regulations

CONUS Continental United States (excludes Alaska and

Hawaii)

COR Contracting Officer Representative

COTR Contracting Officer's Technical Representative

CLIN Contract Line Item Number

CM Contract Manager

CMR Contract Manpower Report eCMRA Enterprise-wide Contractor Manpower Reporting Application

COB Close of Business

DA Department of the Army

DD250 Department of Defense Form 250 (Receiving Report)

DD254 Department of Defense Contract Security Requirement

List

DFARS Defense Federal Acquisition Regulation Supplement

DMDC Defense Manpower Data Center

DOD Department of Defense

DRMO Defense Reutilization and Marketing Office

ELIN Extended Line Item Number

FAR Federal Acquisition Regulation

FMB/FB Furnishings Management Branch, Furnishings Branch

FMO Furnishings Management Office

GFP Government Furnished Parts

HIPAA Health Insurance Portability and Accountability Act of 1996

IAW In Accordance with

IDIQ Contract Indefinite Delivery, Indefinite Quantity Contract iRAPT Invoicing, Receipt, Acceptance, and Property Transfer (Formerly WAWF)

KO Contracting Officer

MCN Material Control Number

MEL Maintenance Expenditure Limit

MLFB # Machine Legible Fabricate Number (Number assigned to each individual model of

Appliances)

NAK Customer not at home (nicht angetroffener Kunde)

NAU Non AFH/UPH

NLT Not Later Than

NSN National Stock Number

NTE Not to Exceed

OCI Organizational Conflict of Interest

OCONUS Outside Continental United States (includes Alaska and Hawaii)

ODC Other Direct Costs

OEM Original Equipment Manufacturer

PBO Property Book Officer

PIPO Phase In/Phase Out

POC Point of Contact

PPN Plant Property Number

PRS Performance Requirements Summary

PWS Performance Work Statement

QA Quality Assurance

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QA Evaluator Quality Assurance Evaluator

QAP Quality Assurance Program

QASP Quality Assurance Surveillance Plan

QC Quality Control

QC Specialist Quality Control Specialist

QCP Quality Control Program

SPOC Single Point of Contact

TE Technical Exhibit

UPH/UHM/UH Unaccompanied Personnel Housing

USAG United States Army Garrison

WAWF Wide Area Work Flow

WOCN Work Order Control Number

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. Government Furnished Items and Services

3.1 Utilities: The Government will provide water and electrical power required for the execution of this project (at the Government facility only), if requested by the contractor, without charge. The contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount.

3.2 Telephones: The Government will provide telephones at the Government facility that will be made available to the contractor, if requested. Telephone usage will be without charge, at a location designated by the contracting officer representative, to make calls by the contractor or the contractor’s employees within the military reservation areas only. Use of customer telephones in family quarters by the contractor and/or the contractor’s employees or sub-contractors is strictly prohibited.

3.3 Tools (for non-vehicular services only): Cleaning and necessary tools will be available for use within the government warehouses, such as small hand tools, small power tools and general cleaning supplies.

3.4 Material Handling Equipment (MHE): Equipment such as forklifts (which is not a requirement of this contract) located at the Government’s facility, may on occasion be made available for the contractor’s use but is subject to availability, and is also subject to the following conditions:

i. Only properly trained and licensed personnel shall operate Government equipment.

ii. The contractor shall provide a list of names, photo identification and certificate / license IAW local laws for each individual proposed by the contractor to operate such equipment within the

Government’s facility.

3.5 The Government’s equipment shall not be removed from the Government’s facility by the contractor and may only be used by the contractor, subject to the conditions above, for performance under this contract.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. Contractor Furnished Items And Responsibilities:

4.1 General:

Vehicles: Trucks and/or Swap Trailers shall be furnished by the contractor that are capable of transporting all sizes of Government furnishings and domestic appliances as required under this contract. Contractor shall provide trucks that are enclosed van type, with hard sides and a hard roof for weather and security protection, or standard sized swap trailers. All trucks must be equipped with appropriate equipment, tools, padding, and covering material for the safe handling of Government equipment and for personal safety.

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All Contractor vehicles and associated equipment used for the movement of Government owned furnishings and domestic appliances shall be clean inside, dry on the inside, and free of vermin, insect, acids, paint, oil, grease and other substances hazardous to human beings and/or to the Government equipment being transported.

4.2 Cell Phones:

The contractor shall provide each driver with a cell phone in order to have continuous communications with their dispatcher and with Government personnel.

4.3 Special Lift Equipment:

The contractor shall provide special lift equipment upon request of the COR or ordering officer, in quarters or buildings where furnishings and domestic appliances will not fit through stairwells and door entrances (primarily in

Belgium, applies to approximately 1% of total services ordered.)

4.4 Special Handling Equipment:

As stated in paragraph 3.4 of this PWS, although forklifts are not a requirement of this contract if the Contractor chooses to use their own forklifts or other equipment to load and unload items, and wishes to store them in the

Government’s warehouse for Contactor’s convenience they must request approval from the local COR prior to storage. Storage of contractor owned equipment at the Government’s facility will be at the Contractor’s own risk.

4.5 Damaged Government/Personal Property:

a. The designated contractor crew chief on each truck shall, together with the occupant or their spouse, inspect all delivered items, or items to be picked-up. Any damage found and mutually agreed upon by the contractor and the occupant that is different from the assigned condition code, shall be annotated on the Equipment Issue/Turn-In document. The contractor shall request that the occupant sign and date the document. In the event the occupant refuses to sign the document, the contractor shall advise the occupant that they may write in the words "non-concur" along with their signature, and a Government representative will contact them to resolve the issue.

b. CONDITION REPORTING. The contractor's representative shall annotate the condition of each piece of

Government furnishing and domestic appliances picked up or delivered on the Equipment Issue/Turn in document or on AE Form 210.6B-R using the following codes:

BU – burned SC – scratched, gouged, nicked

CR - cracked ST -- stained

DI – distorted or bent TR – tear, snag, rip

MO – moth damage WA – warped, broken, split

DX – unserviceable SV – serviceable

c. REIMBURSEMENT FOR DAMAGE. The contractor shall reimburse the occupant or landlord for damage(s) caused by contractor's personnel to customer’s dwelling (including but not limited to walls, doors, doorways, floors, furniture or stairs) at the time of delivery or pick up in Private Rental Housing noted on the customer service questionnaire form (Exhibit #5). If Government controlled quarters are damaged (walls, doors, doorways, floors, furniture, stairs, etc.) during the services, the contractor shall reimburse the US Government directly. The contractor shall reimburse the US Government for damages of furniture and domestic appliances that occur during the execution of services when caused by its own negligence. The contractor shall be charged the current replacement cost per item or the cost to repair damages to Government facilities or equipment. The contractor shall reimburse the

Government by issuing a check payable to the U.S. Treasury in the amount of the damages.

d. The contractor shall replace or reimburse at its own expense any item damaged due to his employee’s fault or negligence. If the government or landlord agrees, the contractor may repair the item based on the individual situation. If the government or landlord does not agree to a repair, the contractor shall reimburse for the damage. In the event of damage in Private Rental Housing or Government controlled quarters, the contractor shall pay compensation no later than 45 days from the date the damage occurred. Compensation shall be paid to the tenant or to a person assigned in writing by the tenant to act on his behalf. With permission of the tenant or if the tenant or his assignee is no longer available, compensation shall be made to the landlord or owner. The contractor shall contact

Page 13 of 24 Rev 2 the owner or landlord within 3 (three) days after the event to inform the owner or landlord that compensation for the damage shall be forthcoming.

e. The contractor shall immediately document any damages to Government owned or leased housing and private rental housing on the customer service questionnaire (Exhibit # 5) but not later than 6 hours to submit the questionnaire to the COR. The contractor shall maintain an active and inactive file of all damages claimed, for the duration of this contract. Files shall be made available to the Government upon request.

PART 5

SPECIFIC TASKS

5.1 Basic Services:

5.1.1. The contractor shall provide all personnel, equipment, supplies, transportation, tools (does not apply to non-vehicular services), materials, supervision, and other items necessary to perform local drayage services for

Government owned furniture and domestic appliances. Services include the assembly and disassembly of furniture, the installation and uninstallation of domestic appliances, and non-vehicular services at Government owned/Government operated warehouses as defined in this PWS.

5.1.2. For the purpose of this contract, a domestic appliance is a non-industrial free standing appliance of various sizes and styles, such as refrigerators, clothing washers, clothing dryers, dishwashers, microwaves, and cooking ranges.

5.1.3. These services are required in support of the US Army Garrison Furnishings Management Office (FMO) at the following locations: Ansbach, GE; Baumholder, GE; Garmisch, GE; Grafenwoehr, GE; Hohenfels, GE;

Stuttgart. GE; Wiesbaden, GE; Chievres, Belgium; Schinnen, Netherlands; Vicenza, Italy; and Livorno, Italy.

5.1.4. The estimated workload volume and address of existing FMO warehouses are listed in the Exhibit 12.

Historically, these services have experienced a cyclical workload volume, during the peak season from May through

September with the volume higher than the rest of the year, but remain within maximum daily volume.

5.1.5. The contractor's work and responsibility shall include all contractor planning, programming, administration and management necessary to provide services as specified. The contractor shall ensure that all work meets timeliness, as pertains to meeting scheduled morning/afternoon appointment timeframes. The contractor shall perform all related contractor administrative services necessary to perform the work, to include, but not limited to the following: quality control, maintenance of accurate and complete records and historical data, and the preparation and submittal of cost/schedule reports.

5.1.6. Minimum daily volume: For drayage services, the Contractor shall perform moves of five (5) or greater cubic meters (CM) per day, per location within each area referenced in 5.1.c, as required. For installation/removal, the contractor shall perform services of one (1) or greater installation or one (1) or greater removal per day, per location within each area referenced in 5.1.c, as required. For Non-Vehicular services, the contractor shall perform four (4) hours per day, per location (warehouse) within each area referenced in 5.1.c, as required.

5.1.7. Maximum daily volume: For work originating from US Army Garrisons within Germany, the contractor shall perform drayage services from zero (0) to 300 CM per day, per location within each area referenced in 5.1.c, as required. For work originating from US Army Garrisons outside Germany (i.e. Belgium, Netherlands, and Italy), the contractor shall perform drayage services from zero (0) to 200 CM per day, per location within each area referenced in 5.1.c, as required. For installation/removal within or outside of Germany, the contractor shall perform no more than 80 installations or removals per day, per location within each area referenced in 5.1.c, as required. For

Non-Vehicular services within or outside of Germany, the contractor shall perform no more than 40 hours per day, per location (warehouse) within each area referenced in 5.1.c, as required.

5.1.8. Inventory: A joint inventory of loaded and unloaded furniture and domestic appliances shall be performed by the contractor and the Government representative at the warehouse each day. The inventory is a joint control

Page 14 of 24 Rev 2 between the contractor and Government verifying that the issue and turn-in documentation corresponds with the equipment actually being issued or turned it. This is usually performed when the contractor truck is loaded or unloaded and the Government personnel verify with the contractor what items/equipment is coming in or going out.

5.1.9. Drayage

The Contractor shall perform drayage services from the origin FMO warehouses to the customer’s home (and vice-versa), which will be up to an identified maximum radius. The addresses for the origin warehouses and the maximum radius are listed in the Price Exhibits. The local FMO give the directive to assemble or disassembled the items for delivery.

(i) A drayage delivery constitutes the following actions for both furniture and domestic appliances:

Government employee scan customer’s request on instruction of Government employee the contractor have to pick the furniture and domestic appliances from the storage location

Government employee scan each item and printout the delivery order before the contractor is loading the furniture and domestic appliances on the truck

Contractor is loading items from a warehouse or other Government storage facility securely transporting the items arriving at the destination within scheduled time unloading the items at the destination, the scanned item must delivered to the specific customer per customer’s request placing the furniture inside the home in a usable configuration, and as instructed by the customer placing the domestic appliances in its designated location within the home provide appliance manual

Upon COR approval, the contractor is permitted to pre-load trucks during normal hours of operation the day before in order to make more efficient use of work hours.

(ii) A drayage pickup constitutes the following actions for both furniture and domestic appliances:

arriving at…