MET_Sustainment_Support_PWS_19_June_2019.docx

PERFORMANCE WORK STATEMENT

FOR MODERNIZATION OF ENTERPRISE TERMINALS (MET) SUSTAINMENT SUPPORT

19 June 2019

Prepared by:

United States Army Product Manager (PdM) Wideband Enterprise Satellite System (WESS) Fort Belvoir, VA 22060-5526

PWS: MET SUSTAINMENT SUPPORT

PERFORMANCE WORK STATEMENT (PWS)

MODERNIZATION OF ENTERPRISE TERMINALS (MET)

SUSTAINMENT SUPPORT

GENERAL

Overview This PWS defines the requirements for a non-personal services contract to provide sustainment support and engineering services to support satellite communications (SATCOM) terminals managed by the Product Manager Wideband Enterprise Satellite Communications Systems (PdM WESS). This contract includes support for the SATCOM terminals affiliated with the MET and AN/GSC-52 Modernization (52 Mod) programs.

Background PdM WESS manages the acquisition, development, sustainment and modernization of enterprise SATCOM systems and satellite network control and planning systems for use with Wideband Global Satellite (WGS), Defense Satellite Communications Systems (DSCS), and commercial satellite constellations.

The MET provides SATCOM via WGS and other transponded X- and Ka-Band satellites. The MET consists of X-Band and dual-band (simultaneous X- and Ka-Band) large fixed configurations, dual-band small fixed configurations and dual-band transportable configurations. Fixed configurations consist of a pad-mounted antenna subsystem along with electronic equipment installed in the antenna and in a site-provided electronic equipment building (EEB). Transportable configurations consist of a mobile antenna subsystem and an operations and maintenance van. Transportable configurations are provided in standard and high altitude electromagnetic pulse (HEMP) hardened configurations. Selected large fixed configurations are also HEMP hardened.

The 52 Mod Program modernized and extended the life of all AN/GSC-52 terminals and provided commonality among the family of DSCS strategic terminals. The modernization of the AN/GSC-52 fixed and vanized terminals was accomplished by application of modification work order (MWO) kits. Less extensive modifications were completed on the AN/GSC-39, AN/FSC-78 and AN/TSC-86 terminals to retain maximum commonality of subsystems among all the family of DSCS terminals. Restoral terminals were procured and deployed to most sites which enabled continued mission communications during modification of the site’s respective terminals. The original 52 Mod Program additionally augmented the terminals’ capabilities and supported new requirements from Department of Defense (DOD) Standardized Tactical Entry Point (STEP) sites, Teleport sites, and the Missile Defense Agency (MDA).

Scope The contractor shall provide the personnel, equipment, supplies, facilities, transportation, tools, materials and management necessary to fulfill the requirements specified herein. The contractor shall provide support for the following terminal types and systems, including all subsystems and associated equipment, and for any modifications and engineering changes that may impact them:

MET Program: AN/GSC-52B(V)1 through 6 and 10 through 12.

52 Mod Program: AN/GSC-52A(V)1 through 8; AN/FSC-78C(V); AN/GSC-39C; AN/TSC-86A, C, D, E and F; OU-187 L-Band Interface Unit; and OM-88 AS Modem.

Test, measurement and diagnostic equipment (TMDE) and special tools associated with the MET and 52 Mod Programs The contractor shall provide services in the following categories: depot support, integrated product support (IPS), engineering services, installation and de-installation services.

There are approximately 100 terminals to be sustained at approximately 50 worldwide locations. These ETs are predominantly operated and maintained by Army, Navy, and Air Force commands.

Period of Performance (PoP) The PoP for this contract consists of a one year base period, and four one year option periods.

Transition-In Period The contractor shall assume responsibility for the performance of tasks upon contract award pending the availability or the transition of government furnished equipment (GFE) and government furnished material from the government to the contractor. The contractor shall assume complete responsibility for the performance of this PWS upon receipt of final set of GFE/GFM items tentatively planned for no later than (NLT) 90 days after contract award (DAC). In addition to performing required tasking, the contractor shall utilize the transition-in period (0 DAC – 90 DAC) to complete required training; transfer, distribute, and/or set up equipment including government furnished equipment (GFE) and government furnished material (GFM); transfer warranties, licenses, tools, documentation, records, and SW; and coordinate with the Government to establish procedures, methodologies, and processes needed in the performance of this PWS. Exception to this requirement is the de-installation, shipment and installation of the MET Large Fixed V2 installed at the current MET depot contractor.

Holidays The contractor is authorized to observe U.S. Federal holidays. However, with written direction from the Government, contractor personnel may be required to work on Federal holidays due to critical mission requirements. Observation of holidays does not apply to technical assistance, installation, and de-installation activities.

Participating Organizations The contractor will interact with Government agencies, other contractors, and Government support contractors as part of the integrated approach for sustainment of supported equipment. PdM WESS is the Product Manager for the MET and 52 Mod terminal programs. Customer organizations include the Army Space and Missile Defense Command/Army Forces Strategic Command (SMDC/ARSTRAT), Air Force Wideband Enterprise Terminals program office, Naval Information Warfare Center, Defense Information Systems Agency Teleport Program Office, U.S. Army Network Enterprise Technology Command, the Missile Defense Agency and the Australian Department of Defence.

The following commands and agencies also have major roles in the sustainment of MET and 52 Mod Programs:

1. U.S. Army Communications Electronics Command (CECOM) Software Engineering Center U.S. Army Defense Contracts Management Agency (DCMA) U.S. Army Information Systems Engineering Command Tobyhanna Army Depot U.S. Army CECOM Life Cycle Management Command Integrated Logistics Support Center U.S. Army Communications and Electronics Research, Development, and Engineering Center Space and Terrestrial Communications Directorate Joint Interoperability Test Command (JITC) U.S. Army Training and Doctrine Command Capabilities Manager for Satellite Communications and Network Extension Command, Control, Battle Management and Communications Program Directorate Joint Chiefs of Staff

SMDC/ARSTRAT

U.S. Army Research Laboratory Defense Threat Reduction Agency Place of Performance / Travel This PWS prescribes services to be performed at the contractor’s or sub-contractor’s facilities and at Worldwide DOD SATCOM locations. The contract may require travel to any of the 48 continental United States (CONUS). This PWS may require travel to Alaska, Ascension Island, Australia, Bahrain, Diego Garcia, Germany, Greenland, Guam, Hawaii, Italy, Japan, Kuwait, the Marshall Islands, Qatar, South Korea, Turkey, United Kingdom, and certain other special sites at classified locations outside the continental United States (OCONUS). Additional locations may be added as required. Contractor personnel shall have valid passport, visa(s), and a full series of immunizations for the locations to be visited.

The contractor shall obtain written approval from the Government prior to commencing any travel proposed under this contract. Reimbursement for contractor travel expenses is limited to the per diem rates specified by the U.S. DOD rate tables for the location visited. Per diem for meals and incidentals for the first and last days of travel is limited to 75% of the DOD per diem rate. The DOD per diem rates can be found on the internet at:

http://www.defensetravel.dod.mil/site/perdiemCalc.cfm Reimbursement for airfare is limited to the lowest priced airfare available to the contractor during normal business hours. When travel accommodations require circuitous routing, travel during non-business hours, and/or prolonged travel resulting in increased costs that would offset transportation savings, or when more direct flights are not reasonably available to meet mission requirements, then higher fares may be used. The contractor shall submit written justification and obtain Government approval for exceptions to the lowest airfare requirement prior to commencement of such travel.

When the actual flight time is greater than nine hours and the traveler is in a lower class of airfare service than business class, contractor personnel will be authorized one additional day in a hotel prior to reporting to work. The individual will be compensated for travel time and overtime (over nine hours for an exempt employee).

The contractor shall submit On-Site Visit Report in a Microsoft Word® file for all travel within ten days after conclusion of each trip. Government review comments, if any, will be provided within 15 days after receipt of the submission, and the contractor shall submit a revision, if needed, within five days after receipt of the comments.

Definitions

AUTHORIZED GOVERNMENT REPRESENTATIVES

Personnel identified by the Government to request and approve deliverables on this contract.

CONTRACTOR

A supplier or vendor awarded a contract to provide specific supplies and/or services to the Government. The term used in this PWS refers to the prime.

CONTRACTING OFFICER (KO)

A person with authority to enter into, administer, and/or terminate contracts, and make related determinations and findings on behalf of the Government. The KO is the only individual who can legally bind the Government.

DAYS

Unless otherwise specified herein, the term “days” mean calendar days.

DEFECT

Any unapproved deviation from the program configuration baseline (CB) or contract requirements.

DELIVERABLE

PWS required products, which may be physically or electronically delivered.

PHYSICAL SECURITY

The protection of Government property including hardware (HW), SW, networks, and data from physical actions and events that could cause serious loss or damage.

QUALITY ASSURANCE (QA)

Government and contractor procedures to ensure that end products and services provided by the contractor are provided according to acceptable quality standards. The goal of quality assurance is to prevent nonconformities and defects.

QUALITY CONTROL (QC)

Contractor process which verifies that an end product or service meets quality requirements by using inspections, tests, or other checks. The goal of quality control is to detect nonconformities and defects.

SUBCONTRACTOR

A contractor entering into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

WRITTEN DIRECTION, WRITTEN APPROVAL, WRITTEN NOTIFICATION, IN WRITING

Written communication from the designated Government representative to the contractor, or written communication from the contractor to the designated Government representative. Digitally signed email is acceptable.

PWS: MET SUSTAINMENT SUPPORT

GOVERNMENT FURNISHED ITEMS AND SERVICES

Government Services The Government will advise the contractor of the procedures for obtaining the theater clearances necessary for contractor personnel to visit U.S. military installations and/or facilities at overseas locations. If necessary, the Government will assist the contractor in submitting theater clearance requests.

Facilities The Government will provide contractor personnel and vehicle access to military installations, facilities and buildings, as required, to accomplish their periodic on-site contract tasks. The Government is not obligated to provide these authorizations if contractor personnel have not completed the actions required to meet safety, liability and security requirements for the military installations, facilities and buildings to be visited. While performing tasks within military installations, facilities and buildings, contractor personnel are authorized the same use of any safety and sanitation facilities normally provided Government and/or military personnel.

Utilities The Government will provide access to the on-site utilities (electricity, lights, internet, etc.) necessary for the contractor personnel to perform their contractual services for the duration of their site visit.

Equipment The GFE will include but not be limited to existing depot spares and repair parts, existing technical drawings and documentation, existing test plans and procedures, test fixtures and the Supply Support System (SSS) Software. GFE will also include a complete MET V2 Large Fixed terminal that will be installed at the contractor facility to support depot testing. The Government will furnish GFE to the contractor for use in performing the services prescribed by this contract.

The Government will provide contractor personnel access to on-site special tools and TMDE as referenced in the site’s Repair Parts and Special Tool List (RPSTL) during site visits. The Government will also stock spares for TMDE items along with their associated technical documentation in the contractor depot in the quantities to be determined by the Government. The Government will provide material to be stocked, stored, and issued at the contractor facility as described in Paragraph 3.1.

CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES

The contractor shall furnish all other supplies, equipment, material, personnel and facilities not listed in Section 2 that are necessary to perform the work described in this section.

Depot Support The contractor shall provide personnel, management, services, resources, and materials to support a depot for Government owned items while such items are in the contractor’s possession. The contractor shall provide storage areas, administrative areas, processing areas, material handling resources, and other resources necessary to provide the depot services described within this PWS. The contractor shall provide an area as specified in the referenced Large Fixed Terminal Facilities Design Criteria to install the MET V2 antenna. Location must have an unobstructed view of the geostationary satellite arc in the region. The contractor shall provide sufficient environmentally controlled floor space to install up to eight racks of electronic equipment associated with the MET V2 system. The contractor shall provide staging areas as specified in referenced Transportable Facilities Design Criteria for up to two MET V10 transportable terminals. Locations must have an unobstructed view of the geostationary satellite arc in the region.

The contractor shall prevent damage to Government property while under contractor control and shall repair any incurred damage at no cost to the Government. The contractor shall provide all routine maintenance to the MET V2 terminal during this contract.

Warranty Management The contractor shall track and resolve warranties in the event of failure of any warranted equipment procured or repaired under this contract.

Stock & Store The contractor shall provide controlled storage area for depot stock and other GFE, including small components, large bulky components, hazardous material items, systems and subsystems, and other authorized equipment. The existing MET depot utilizes approximately 40,000 square feet of environmentally controlled storage area.

The contractor shall monitor all items with limited shelf life and replace or recycle items with expired shelf life. The contractor shall monitor all items that require periodic inspection and/or operation and then operate as required.

The contractor shall dispose of excess or unserviceable assets in the depot per written direction from the Government.

Serial Numbers All line replaceable units (LRUs) or depot level repairable (DLR) items require serial numbers in accordance with Military Standard (MIL-STD)-130. The contractor shall request written approval from the Government for exceptions.

Issue and Ship to Sites The contractor shall process all MET equipment requests received through the MET SSS. The contractor shall only process requests for 52 Mod materials after obtaining written approval from the designated Government representative.

The contractor shall ship stocked parts to the site or location specified within three business days after an urgent request except for parts whose shipment must be coordinated through and arranged by the DCMA. Such parts shall be prepared and be ready for shipment within three business days after receipt of the urgent request. The contractor shall ship stocked parts to the site or location specified within seven business days for a routine request except for parts whose shipment must be coordinated through and arranged by DCMA. Such parts shall be prepared and be ready for shipment within seven business days after receipt of the routine request.

The contractor shall provide shipping authorization/labels for return of depot level repairables from a site to the depot.

The contractor shall have the capability to ship via a variety of means, including Government Bill of Lading, commercial transportation, overnight commercial carrier, and U.S. Postal Service.

For MET system shipments, the contractor shall prepare an inventory list of all items requested for shipment. The contractor shall clearly identify the intended site and terminal, and shall prepare the inventory in hard and soft (electronic) copy. The contractor shall pack each shipment with one hard copy of the inventory list, Acceptance Test Report(s) if applicable, and three sets of site-specific drawings, if applicable. The soft copy of the inventory list shall be compatible with and entered into the web-based accountability and tracking system. The Government reserves the right to witness all shipment inventories. Contractor shall provide weekly updates on MET system shipments, once they have been submitted and processed by DCMA.

The contractor shall prepare all documentation required to transport a shipment from origin to destination. The contractor shall send electronic copies of shipping documents, such as Department of Defense (DD) Form 1149, to the contracting officer’s representative (COR) and all other addressees on the message requesting the shipment. The contractor shall provide all services and equipment required for on-loading, off-loading, blocking and bracing of equipment. The contractor shall identify and define requirements for any special materials handling equipment needed for movement of shipments.

The contractor shall notify the Government when Government assistance is required because of inadequate existing commercial transportation options, or when delivery of equipment cannot be accomplished due to circumstances such as transportation strikes.

The contractor shall notify the Government of any transportation discrepancies such as lost freight, damages, and shortages.

Outside the Continental United States Shipments The contractor shall coordinate transportation and shipping of MET terminals to OCONUS locations with the PdM WESS transportation point of contact (POC) and the regional DCMA transportation office or other transportation office as specified by the Government.

The contractor shall acquire the export licenses required to ship commercially to and from those foreign countries receiving support under this contract.

OCONUS shipments are normally Government Bill of Lading. The Government may approve other methods in order to meet program requirements.

For OCONUS MET system shipments, the Government will provide containers for export (CONEXes) for use by the contractor. The contractor shall be capable of storing up to 50 shipping containers (20 foot) at the contractor’s facility. The contractor shall have proper lifting equipment to move shipping containers.

The contractor shall ensure that all CONEXes used for the performance of work under this PWS meet the requirements of the Defense Transportation Regulation (DTR) Part VI, Chapter 604 Intermodal Container Inspection, Re-inspection, Maintenance, and Repair.

The contractor shall pack, block, brace, load and unload CONEXes. Any wood material used for OCONUS shipments, including dunnage and packaging material, will meet and be labeled in accordance with International Standard for Phytosanitary Measures No. 15.

Continental United States Shipments The contractor shall coordinate transportation and shipping of CONUS terminal shipments with the PdM WESS transportation POC and the regional DCMA transportation office or other transportation office as specified by the Government. CONUS shipments are normally Commercial Bill of Lading, surface shipment. The Government may approve other methods in order to meet program requirements.

Packing, Crating, & Kitting The contractor shall perform preservation, packaging, and packing in accordance with MIL-STD-2073. For OCONUS shipments, the contractor shall utilize Level A packing for electronics and Level B for all other equipment. Method 10 preservation will be used for CONUS shipments. The contractor shall provide standard packing containers for specific items as directed by the Government. The contractor is encouraged to use reusable containers as much as possible. The contractor shall package items for shipment in a manner that precludes damage during transportation by normal commercial means.

The contractor shall prominently mark and identify all packaged equipment at the contractor’s facility prior to shipment. The site destination, contract number, contractor’s name, part or drawing number, and program shall be marked on the outside of each crate and box. The contractor shall develop an electronic marking system including unique identifier (UID), barcode, and radio frequency identification (RFID) for each crate and box in accordance MIL-STD-129. The contractor will organize items inside the crate or box into functional areas so that installation teams can efficiently stage material when received at the site. Functional areas include system components, system spares, installation spares, tool kits, special tools, and TMDE. The list of functional areas may be modified by the Government. Items will be grouped into functional areas and kits to the maximum extent possible and packed such that items that are needed first can be unloaded first.

The contractor shall use active and/or passive RFID tags on shipping containers, trailers, and the MET operations and maintenance van in accordance with MIL-STD-129 and DOD RFID Policy. Additionally, the contractor shall comply with the following RFID requirements:

1. Place an RFID tag on each exterior container and pallet. The RFID tag may be applied directly to packaging or embedded in labels such as the exterior container label or military shipment label. Each RFID tag will be verifiable at time of shipment. The Government QA representative may require on-demand demonstration of RFID tag readability as a condition of acceptance.

1. Input the contents of each RFID-tagged container and their relationship to each other into Invoicing, Receipt, Acceptance and Property Transfer (iRAPT). This may be accomplished at time of shipment via manual data-entry into the iRAPT web application or transmission of an electronic data interchange.

The contractor shall provide a removable tracking device that reports the position of the shipment at least three times per day. The contractor shall make the data generated by the tracking device available in the web-based accountability and tracking system.

Repair and Maintenance The contractor shall repair or replace equipment returned to the depot. If the repair cost of a returned item is more than 65% of its unit purchase price, the contractor shall provide written notification to the Government and will repair or replace the item based on the Government’s written direction. Any item with a replacement cost of $500 or less will not be repaired unless specifically directed by the Government. The contractor shall not scrap items without written approval from the Government. Upon completion of repair and successful test, the contractor shall return repaired items to depot serviceable stock or ship to destinations as directed by the Government.

Government Furnished Equipment Maintenance The contractor is responsible for maintenance and repair of all GFE while in the contractor depot, including TMDE, and test beds. The contractor shall ensure that test beds are updated as needed to reflect the current program CB.

Depot Stock Replenishment The contractor shall maintain a minimum and maximum stock level as specified by the Government for each item required to meet the requirements of the contract.

Post-Production Integration / Terminal Less Antenna Kit Testing (TLAK) The contractor shall perform MET post-production integration (PPI) per government furnished procedures. The purpose of PPI is to integrate specific MET components into the terminal hub and racks while still at the production facility in order to reduce on-site installation time and costs.

The contractor shall perform Terminal Less Antenna Kit (TLAK) testing on MET components as defined in TLAK Engineering Characterization Procedure. TLAK consists of key components of the MET excluding the antenna that are integrated and tested in-plant. The purpose of TLAK is to verify component functionality prior to placing equipment in the depot or shipping to sites.

Field Maintenance Support The contractor shall provide qualified personnel to perform periodic on-site hardness maintenance /hardness surveillance (HM/ HS) support and/or support site personnel in performing HM/HS maintenance and tests. The MET HM/HS program is outlined in the referenced HM/HS program plans, test plans and procedures for the Large Fixed and Transportable antennas. The contractor shall provide support as required for HEMP acceptance and verification tests which are normally performed following a MET installation. The contractor shall document HEMP test results in a test report within 30 days after completion of testing.

The contractor shall arrange for environmental control unit (ECU) periodic and demand maintenance, and subcontracts as needed for sites requesting such support and coordinated through the Government. The contractor shall establish procedures for sites to request immediate ECU maintenance as needed.

The contractor shall perform onsite demand and pre-season maintenance of antenna deicers at worldwide locations. Pre-season deicer maintenance includes but is not limited to evaluation and test of antenna heaters and heating system, replacement of deicer components, identifying and fixing any gas leaks, checking propane levels, and replacement of obsolete deicer components. The contractor shall stock, store, and issue deicer components required by the customers. The contractor shall establish procedures for sites to request immediate deicer maintenance as needed.

The contractor shall perform system health checks utilizing the checklists referenced in this document at sites selected by the Government during each period of performance.

The contractor shall submit an On-Site Visit Report for on-site system health check visits, ECU maintenance, and deicer maintenance within 30 days after conclusion of each visit. The report will be formatted as described in 3.3.2.2.

Corrosion Control The contractor shall provide corrosion prevention and control measures in the handling, storage, and transportation of supported equipment. For MET, the contractor shall comply with corrosion prevention and control measures established in referenced Corrosion Prevention and Control Plans.

The contractor shall assess, price, and perform on-site painting and corrosion control efforts. All touch-up paint supplied or utilized will be identical to the final paint film and will provide a reasonable color match with that of all other assembled parts.

The contractor shall submit an On-Site Visit Report for corrosion prevention and control visits within 30 days after conclusion of each visit. The report will be formatted as described in 3.3.2.2.

Radome Maintenance and Repair The contractor shall perform onsite maintenance of radomes at worldwide locations. Radome maintenance includes but is not limited to evaluating panels; resealing; grouting the space between the radome and the radome foundation; evaluating and pull testing radome anchor HW; evaluating, testing, and repairing radome accessories; replacing obsolete radome components and accessories; cleaning surfaces; painting surfaces; and leak (water) testing.

The contractor shall submit a On-Site Visit Report for radome maintenance visits within 30 days after conclusion of each visit.

Calibration The contractor shall ensure that any necessary calibrations and certifications are performed using National Institute of Standards and Technology (NIST) certified standards, and that all required calibration and certification forms are completed for TMDE supported under this contract.

Prior to shipping any item requiring calibration, the contractor will ensure that at least 75% of its calibration life remains when shipped. The contractor shall prepare and submit to the Government a Department of the Army (DA) Form 3758 for each new item requiring calibration not already listed in Army Technical Bulletin (TB) 43-180. Information on preparation instructions can be found in TB 750-25.

Test, Measurement, and Diagnostic Equipment The contractor shall prepare and submit to the Government DA Form 4062 for each item of TMDE not already listed in Army TB 43-180. Any piece of equipment that is part of the system and used to perform a TMDE function requires a DA Form 4062. Instructions for completing DA Form 4062 are contained in Appendix B of AR 750-43.

Terminal Refurbishment The contractor shall refurbish any terminal that has been de-installed and intended for re-use at the Government direction. The scope of the terminal refurbishment will be based on an evaluation performed by the contractor when the terminal is returned to contractor’s facility. The Government will approve all refurbishment proposed by the contractor prior to implementation. MET antenna overhaul will be accomplished per the referenced Off-Site Depot Maintenance Antenna and Operations and Maintenance Van (OMV) Overhaul Technical Manual.

Integrated Product Support The contractor will provide integrated product support (IPS) per the MET Joint Integrated Logistics Support Plan (JILSP). The JILSP defines the maintenance concept for MET as a two-level maintenance structure that includes (1) on-site (field level) maintenance and (2) on-site and off-site depot level (sustainment) maintenance for all items procured or sustained under this contract. The contractor IPS team shall; schedule IPS events; monitor performance of contractor, subcontractor, and vendor personnel; and interface with the Government. The contractor will participate in IPS Working Group (WG) meetings at the contractor’s or other facility as directed by the Government. The contractor’s IPS team will interface with systems engineering, and other disciplines to facilitate flow of information.

Technical Documentation Updates The contractor shall update technical documentation in accordance with MIL-STD 40051-2, as needed due to changes resulting from work performed under this contract. Technical documentation includes, but is not limited to, product data; technical manuals including HM/HS documents; interactive electronic technical manuals (IETMs); maintenance allocation charts (MACs); commercial technical publications; MWOs; logistics and technical bulletins; safety bulletins; RPSTLs; provisioning parts lists (PPLs); and on-site depot and off-site depot manuals for Large Fixed, Transportable, and Small Fixed Terminals. The contractor shall submit proposed changes to the technical documentation using the program’s established change process. The contractor shall make changes within 30 days of approval and submit revised documentation to the Government configuration control board (CCB). The contractor shall provide the IETM, depot manuals, and technical bulletins as XML source files. The contractor shall coordinate with the designated Government representative to ensure that fielded documentation is kept up to date. The content and format of the technical documentation, as well as the QA process, including in-process reviews, validation, and verification, will require Government agreement prior to any work being started.

Training The contractor shall conduct training courses at the contractor facility and other designated locations as directed by the Government. The contractor shall recommend changes to training material, if necessary, after completion of a training course. The contractor may also be required to revise training materials to reflect system changes. Once the contractor has received approval for the changes, the contractor shall update and submit the training material within 30 days.

Training courses may include new equipment training (NET) and instructor, and sustainment training. The contractor shall provide training equipment, training tool kits and training documentation.

Instructors shall speak and write fluent English, and shall maintain a current SECRET level security clearance based on Defense Security Service (DSS) checks.

The instructors shall have the following qualifications:

1. College or Armed Forces training in using performance objectives, classroom presentation techniques, and criterion testing. Five years of experience teaching SATCOM systems may be substituted for the college or Armed Forces training.

1. Two years teaching technical courses in a classroom setting within the last four years.

The contractor shall maintain at least two sets of fully trained and qualified instructors to conduct two training courses simultaneously. The contractor shall be responsible for training instructors at their cost.

Unique Item Identifiers The contractor shall provide permanent and permanently-attached unique item identifiers (UIIs) in accordance with MIL-STD-130 for racks; rack mounted equipment; assemblies and subassemblies; TMDE and special tools. To the maximum extent possible, all UIIs will be located such that they can be viewed and scanned when the item is in the installed position.

The contractor shall submit electronic data files for all marked equipment, crates and boxes via the UID Registry upon the shipment of the item. UII data will be included in the electronic shipment notification.

The Government will provide a list of data to be sent to the UID Registry. This list includes DOD UID required data, as well as any additional Government required data. The Government, in coordination with the contractor, may modify the list of required data to be sent to the UID Registry.

Trend / Failure Analysis The contractor shall analyze patterns of failures, including trouble reports and field reports, for trends and latent design deficiencies. Upon detection of a failure trend, the contractor shall notify the Government. The contractor shall analyze the cause of failure and present recommendations for correction.

Accountability and Tracking System The contractor shall develop a web-based accountability and tracking system to provide real-time status of all GFE/ GFM in the contractor’s possession. The contractor shall ensure that the accountability and tracking system is fully operational within 90 days of contract award. The system will interface with the MET SSS. During the course of this contract, GFE/GFM accountability may also be required via the Department of Defense Property Accountability System (DPAS). The Government will provide notification in advance when DPAS is available to the contractor.

The contractor shall include the following information in the Accountability and Tracking System:

1. The part number (P/N), commercial and government entity (CAGE) code, serial number, item name, and UII of the repair item. If the contractor assigns return material authorization numbers or equivalent to track items through the depot, these will be included.

1. Unit repair data for each item received for repair, including date on which item was received by contractor; originating unit; receiving document number; repair authorization number where necessary; breakout of cost for materiel, parts, and labor; and a total of all failure mode data.

1. Cause of failure and any parts replaced, including trend analysis.

1. Status of repairable items, including repair start date, scheduled completion date, actual completion date, current status, and problems encountered.

1. Shipping information, including date on which the item was shipped, mode of shipment, destination of shipment, shipping document number, and traceable means.

1. Disposition information including rationale for disposal, Government approving authority, associated document and shipping numbers, and disposal information.

1. Warranty status information for each item that contains a commercial or contractual warranty procured on this contract. Warranty status includes the date warranty begins and ends, P/N and serial number of the item, and location of the item.

1. Cost data associated with each depot service, including repair and technical assistance, provided to each field customer. The data will be sortable by any combination of the following fields: services rendered date, originating unit, Military Department service and service cost.

1. Complete list of all items which have been marked in accordance with Paragraph 3.2.3. Each item listed will contain the item name, P/N, CAGE code, serial number, firmware (FW) number as applicable, and revision level.

1. Provide, update, and store a detailed accounting record as well as a trend analysis, to include monthly and annual depot operating cost, annual operating cost for each site, cost of transportation and shipping, replenishment of existing spares, any actions taken to replace obsolete parts, and a demand history for each site and for the depot for each fiscal year.

1. Generate recommendations for spare parts requisitions and stock increases based on demand history, long lead item purchases, failure rate, and trend analysis.

1. In concert with the SSS, monitor, track, and generate shipping requests for replacement parts and provide tracking capability to the customer for those requisitioned parts.

1. In concert with the SSS, provide the contractor depot facility and all sites with the means to respond to all spare equipment requests.

1. Provide a search function that enables all users to search on next higher assembly, site name, and company name. The search engine will support Boolean searches, searches using the proximity operator, and searches using prefix and suffix wild cards.

1. Include a configuration and inventory management function that tracks the physical configuration of all installed HW, including spare parts for individual or multiple, collocated terminals; common subsystems and additional authorized equipment; special tools; kits; publications; and TMDE, FW, including version levels. The inventory management function will cover all collocated terminals and will be expandable to cover additional items within a terminal complex.

1. Import via the SSS or removable media parts data to update the configuration and inventory management function as parts are replaced.

1. Import via the SSS or removable media the physical configuration of all HW, FW including version levels installed at the site.

1. Import via the SSS or removable media inventory located at the site including common subsystems, additional authorized equipment, spare parts, special tools, kits, TMDE, and publications.

1. Import via the SSS or uploaded directly from the bar code reader configuration, inventory and calibration data from barcodes, UIIs and operator entered textual information using a hand-held bar code reader

1. Import via the SSS or removable media preventive maintenance checks and services (PMCS) and calibration data.

1. Support manual entry of physical configuration, inventory, PMCS and calibration data.

1. The captured and imported data will be accessible directly from the property and materiel accountability system or via the SSS. The data will be sortable and filterable by type and field.

1. Export physical configuration, inventory, PMCS, and calibration data to removable media. The items and categories of items to be included in the exported data will be operator selectable. Data saved to removable media is in human-readable format.

1. In concert with the SSS, provide the capability to print physical configuration, inventory, PMCS and calibration reports. The items and categories of items to be included in the reports are operator selectable.

1. Allow for annotation of each PMCS completion record with descriptive text.

1. Track, record, store and parse what is being repaired and calibrated, the status of returns, and the technician who facilitated the repair action for all depot level repair actions. A detailed trend analysis and tracking system will be available for review and submittal of comments based on level of authority assigned to the user logon credentials.

1. Track the shelf life of parts stocked at the wholesale level and prompt the depot to perform periodic maintenance or disposal of such items Engineering Services The contractor shall perform engineering and test to meet the requirements of this PWS.

Obsolescence, Enhancements, and Technical Insertions The contractor shall investigate obsolete items or impending obsolescence, to include subcontractor and vendor parts. If the contractor determines that parts or technology used on MET or 52 Mod have or will become obsolete or otherwise non-procurable, the contractor shall provide written notification to the Government of the components that may be impacted. The contractor with consent from the Government shall perform analyses, demonstrations, and tests as needed to determine the recommended course of action including alternative sources/parts, any necessary redesign, requalification, and reverification of the parts or the deliverable end item.

The contractor shall monitor the program elements for possible enhancements and technical insertions. The goals of enhancements and technical insertions include improving reliability and maintainability, reducing cost, correcting systemic problems, and enhancing performance. The contractor shall recommend enhancements and technical insertions, including alternative sources/parts, any necessary redesign, requalification, and reverification of the parts and/or the deliverable end item. The contractor with consent from the Government shall perform analyses, demonstrations, and tests as needed to assess new technologies for insertion.

After receiving written approval from the Government to perform obsolescence replacement, enhancement, or technical insertion, the contractor shall perform all necessary design, HW manufacture or customization, integration, and testing necessary to implement and verify the approved changes. The contractor shall generate MWOs in accordance with MIL-PRF-63002 to facilitate modification of fielded equipment as required.

Technical Assistance The contractor shall provide technical assistance to SATCOM sites designated by the Government and to Software Engineering Center (SEC) located at Aberdeen Proving Ground. The request to the contractor will normally be originated by the Tier 1 SATCOM Systems Help Desk but may also originate by the COR, MET or 52 Mod APM or PCO. Technical assistance includes but is not limited to troubleshooting equipment failures, executing MWOs, installation support and technical support to SEC. Contractor personnel assigned for technical assistance shall be thoroughly familiar with the systems and their operational, interface, and maintenance requirements; shall be capable of providing technical training on the equipment listed in Paragraph 1.3; and shall be capable of reporting detailed findings and resolution of issues.

Telephone or Email Assistance The contractor shall provide subject matter expertise support to a Tier 1 (first level of assistance) help desk request for assistance with equipment and systems covered under this contract. The contractor shall provide appropriate contact information to the COR within three days after contract award. The assistance must be available 24 hours per day, 365 days per year for urgent issues (non-operational terminal) and during normal business hours for non-urgent issues. The contractor will respond to a site within two hours for urgent issues and within one business day for non-urgent issues. Contractor personnel will work with on-site personnel until the reported issue is resolved.

If contractor personnel determine that follow-up actions are necessary after exhausting telephone and/or email support, the contractor personnel will request authorization from the COR to perform an on-site technical assistance visit. Contractor personnel shall maintain a log to record the details, results and follow-up for each technical assistance request. The log will be available to the COR upon request.

On-Site Technical Assistance The contractor shall provide on-site technical assistance after determining that the reported issue cannot be resolved via telephone or email assistance or when on-site installation support is needed, after obtaining written approval from the COR. The contractor’s request to the COR shall include a travel and material cost estimate and anticipated travel dates. The contractor shall schedule support for high priority and routine technical assistance visits during the Monday through Friday work week. Upon Government approval of an urgent technical assistance, the contractor shall have personnel and equipment deployed to a CONUS location within 36 hours after the approval, and to an OCONUS location within 96 hours after the approval. Contractor personnel providing on-site technical assistance shall possess the appropriate security clearances.

The contractor shall coordinate with the site personnel for access to the site and system, including required documents for OCONUS travel. The contractor shall furnish to the Government all data necessary to facilitate obtaining overseas theater or area clearances.

The contractor may purchase materials and services on an emergency basis up to $5,000.00 for a single technical assistance visit and shall obtain written approval from the Government prior to making purchases over $5,000.00. Whenever possible, the Government will furnish facilities such as workspace which may be required to accomplish on-site technical assistance. The contractor shall use the web-based Synchronized Pre-deployment and Operational Tracker system at https://spot.dmdc.mil to request a letter of authorization (LOA) for OCONUS travel. This website requires registration, a Government sponsor, Army Knowledge Online (AKO) account, and DOD Approved Certificate or Common Access Card (CAC) for access.

Contractor…