W5168W26RA019_Fort Gordon BASOPS_PWS_January2026.pdf

Annex A (Overarching Base Operations PWS) to OPORD 24-XXX IMCOM Enterprise Base Operations (BASOPS) Performance Work Statement (PWS) Templates (U)

Performance Work Statement (PWS) Base Operations 15 January 2026

Annex A (Overarching Base Operations PWS) to OPORD 24-XXX: IMCOM Enter-prise Base Operations (BASOPS) Performance Work Statement (PWS) Templates (U)

Table of Contents

1.0 INTRODUCTION

1.1 Background

1.2 Objectives

1.3 Climatic Conditions

1.4 Facility Access

1.5 Traffic Flow

1.6 Drainage

1.7 Restoration of Landscape Damage

1.8 Dust Suppression

1.9 Utility Location

1.10 Excavation Permits

1.11 Work Clearance

2.0 REQUIREMENTS

2.1 Description of Services

2.1.2 General Information

2.1.3 Place of Performance and Hours of Operation

2.1.4 Federal Holidays

2.1.5 Travel/Temporary Duty

2.1.6 Emergency Services

2.1.7 Contract Administration and Management

2.1.8 COR/ACOR Functions

2.1.9 Quality Control (QC)

2.1.10 Subcontract Management

2.1.11 Contractor Employees

2.1.12 Business Relations

2.2 Work Management

2.2.1 Coordination

2.3 As-Builts and Geospatial Information System (GIS). ..... Error! Bookmark not defined.

2.3.1 Maintain As-Builts ................................................... Error! Bookmark not defined.

2.3.2 Real Property Records Updates ............................. Error! Bookmark not defined.

2.3.3 GIS .......................................................................... Error! Bookmark not defined.

2.3.4 GIS Support Services ............................................. Error! Bookmark not defined.

2.3.5 GIS Files ................................................................. Error! Bookmark not defined.

2.3.6 Other Documents .................................................... Error! Bookmark not defined.

2.4 Historic Property or Archaeological Site

2.4.1 Repair and Replacement

2.5 Special Requirements

2.5.1 Security

2.5.2 Security Training

2.5.3 Safety

2.5.4 Training, Physical Requirements, or other Expertise Required

2.5.5 Environmental Requirements

2.5.6 Contingency Plans

3.0 PERFORMANCE REQUIREMENTS AND STANDARDS

3.1 Performance Task Requirements, Standards and Acceptable Quality Levels (AQLs). 26

3.2 Quality Assurance

4.0 PERFORMANCE REQUIREMENTS SUMMARY (PRS) MATRIX

5.0 COMMON LEVELS OF SERVICE (SERVICE)

6.0 DELIVERABLES

7.0 RELATED DOCUMENTS

7.1 Definitions and Acronyms

7.1.1 Definitions

7.1.2 Acronyms

7.3 Applicable Directives, Publications

7.3 ....................................................................................... Error! Bookmark not defined.

7.4 Government-Furnished Material (GFM)/Property (GFP)/Equipment (GFE)

7.4.1 Utilities

7.5 Contractor-Furnished Material (CFM)/Property (CFP)/Equipment (CFE

7.5.1 Contractor-Furnished Material and Responsibilities

7.5.2 Contractor-Furnished Items

7.5.3. Contractor Facilities

7.6 U.S. Department of Labor (DOL) Wage Determination (WD)

1.0 Introduction. This is a non-personal services contract to provide Base Opera-tion and Support Services for the United States Army Garrison (USAG) Fort Gordon GA. The Government will not exercise any supervision or control over the contract ser-vice providers. The Contractor shall perform to the standards specified in this Perfor-mance Work Statement (PWS). Contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, su-pervision, and other items and non-personal services necessary as defined in this PWS.

The Contractor is responsible for providing all parts required for Preventive Mainte-nance Orders (PMOs) and all repair parts required for Demand Maintenance Orders (DMOs).

1.1 Background. Fort Gordon is a large, multi-mission, multi-service, military installa-tion providing base services and support across a wide spectrum of training, opera-tional, and Soldier sustainment needs. The Installation supports Department of Army (DA) and Department of Defense (DoD) organizations and activities performing regional and world-wide missions including communications training and operations, military in-telligence, cyber operations, medical and dental care, force integration, and mobiliza-tion. Fort Gordon provides year-round training for more than 54,000 reservists as well as Army and Navy Reserve Officer Training Corps (ROTC) students.

1.2 Objectives. The Contractor shall ensure all work accomplished in the perfor-mance of this PWS meets all applicable Federal, State, and Local Laws, Regulations, and Directives to include, but not limited to, the publications in Section 7, Related Docu-ments.

1.2.1 The Contractor shall ensure all work in support of mission requirements tendered to the Government for acceptance conforms to the measurable performance standards of quality, timeliness, and quantity specified in the PWS of this contract. Without addi-tional expenses to the Government, the Contractor shall obtain/ensure subcontractors obtain all licenses and permits required to perform this work under this contract. The in-tent is to establish work requirements that are performance-based and results oriented.

This approach is intended to allow the Contractor to determine the best and most cost-effective ways to fulfill base operations and their component needs, emphasizing inno-vation and commercial best practices.

1.3 The Fort Gordon, GA area average annual rainfall is 45 to 50 inches with the wettest months being June-August. The first killing frost may be expected in October and the last killing frost generally occurs in March. The average annual maximum and minimum temperatures are approximately 90.6 degrees and 34.4 degrees Fahrenheit, respectively. Monthly normal temperatures ranged from a low of 25 degrees in the month of January to a high of 89 degrees in the month of July. Summer temperatures often reach 100+ degrees Fahrenheit, while sub-freezing weather is common during the winter months.

1.4 Facility Access. The Contractor shall ensure access to all fire detection and sup-pression systems in case of emergencies or for other Fire Department purposes. The Contractor shall inform the Fire Department point-of-contact (POC), prior to outages that will impact the function of the system, special problems or circumstances, which require Fire Department inspection. The Fire Department will reset alarm systems to opera-tional status.

1.5 Traffic Flow. The Contractor shall maintain the free flow of vehicular and pedes-trian traffic while conducting maintenance and repair activities. The Contractor shall no-tify the COR, in writing, a minimum of fourteen (14) business days in advance of any scheduled closure of lanes or streets. Emergency lane and road closures shall be coor-dinated with the COR.

1.6 Drainage. Maintenance work performed under this PWS shall not impede drain-age. The Contractor shall implement the Erosion Control and Wetland Plans as pre-scribed in the INRMP. Deliverable A1064, Erosion Control and Wetlands Plans. The Contractor shall take an active role in identifying any developing erosion areas not al-ready identified in the plan. The Contractor shall perform grading and drainage require-ments for damaged and disturbed areas as to return to pre-damaged conditions.

1.7 Restoration of Landscape Damage. Trees or other landscape features damaged by the Contractor’s operations shall be restored to the original state at no additional cost to the Government.

1.8 Dust Suppression. The Contractor shall perform dust suppression when neces-sary, during maintenance and repair activities or as directed by the Contracting Officer or COR.

1.9 Utility Location. The Contractor shall perform utility cuts in pavements as required to repair existing Government owned utilities, referenced in the PWS, after obtaining a digging permit to do so. The Contractor shall locate and stake out underground utility pipes/cables prior to their digging operations. The Contractor shall be responsible for having the proper equipment to locate all underground utilities referenced in the PWS.

1.9.1 The Contractor shall locate all Government owned utilities, referenced in this PWS. This utility locates will be in support of ongoing base operations (BASOPS) activi-ties and all other excavation, construction, and/or design locate activities on the Installa-tion. The Contractor shall be responsible for obtaining excavation and utility clearances (dig permits) to perform work under all PWO/DMO/OWOs. The Contractor shall not pro-ceed with the excavation of any kind until a dig permit has been initiated, issued and cleared. A dig permit is initiated when you call Georgia 811 by dialing 811 or 1-800-282- 7411. Georgia 811 can also be contacted via the website address www.Geor-gia811.com.

1.10 All excavation permits shall be initiated in writing and processed through the local Installation operating procedures. The Government requires up to five (5) business days to review and approve excavation permits and provide this approval to the Contractor so the permit can be finalized and returned to the requestor. The Contractor shall keep rec-ord of every permit, assign a unique number, provide locator and marking service, initi-ate marking with GA811 and provide status to the Government. The Contractor shall no-tify the requestor within twenty-four (24) hours of receiving a processed excavation per-mit package.

1.10.1 The Contractor shall use the GA811 utility locate form for tracking the current sta-tus and clearance of submitted utility locates. The GA811 locate form identifies all utili-ties, POCs, current status, issued, delinquent and expiration dates. A copy of the com-pleted GA811 clearance form shall be provided to the KO/COR; a copy will be given to the excavation contractor and kept on the excavation site at all times and a copy of the excavation clearance form shall be filed in General Fund Enterprise Business System (GFEBS) available for inspection by the Government.

1.11 Work Clearance. For work involving digging/excavation operations, the Contrac-tor shall obtain a properly approved diffing permit before ground disturbance.

2.0 Requirements.

2.1 Description of Services. See Section 5.0 for the specific Common Level of Support

(CLS).

2.1.1 Non-Personal Services. The personnel rendering the services are not subject;

either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employ-ees. Non-personal service contracts are authorized by the Government in accordance with (IAW) Federal Acquisition Regulation (FAR) Subpart 37.104, under general con-tracting authority, and do not require specific statutory authorization.

2.1.2 General Information.

2.1.2.1 Transition (Phase In/Phase Out). The Contractor shall prepare and submit within ten (10) business days after contract award, a Phase In/Phase Out Plan to be im-plemented by the Contractor; to include IT/Network accounts and access with the ap-propriate Government organizations. The Contractor shall provide sufficient experi-enced personnel during the phase-in and phase-out period to ensure that the services are maintained at the required level of proficiency. During the phase-in, the Contractor shall observe all operations pertinent to the requirements of the PWS, to include office functions, procedures, operations, repair/maintenance operations, and any other opera-tions as deemed necessary by the Contractor that will enable Contractor personnel to become both knowledgeable in, and familiar with, their assigned areas of responsibility.

The Contractor shall commence all operations required by this PWS as of the first day of the contract start period. Therefore, on the initial day of performance, the Contractor shall provide a work force which is fully qualified and capable of performing all work re-quired under this contract.

2.1.2.2 Transition (Phase-Out). During the sixty (60) calendar day transition period im-mediately prior to the end of the previous contract, the Contractor shall permit the suc-cessor Contractor (and the successor Contractor's employees) to observe and become familiar with all operations under the contract. The Contractor shall not defer any needed repairs or maintenance for the purpose of transferring responsibility to the suc-cessor Contractor. The Contractor shall fully cooperate with the successor Contractor and the Government so as not to interfere with their work or duties.

2.1.3 Place of Performance and Hours of Operation.

The work to be performed under this contract will be performed at Fort Gordon, GA, which lies approximately ten (10) miles west of Augusta, GA. The post is surrounded by the communities of Grovetown, Harlem, and Hephzibah. The post can be easily reached from Interstate 20 by following Jimmie Dyess Parkway. Additional work sites are the Pointes West Army Recreational Site, located on Thurmond Lake, approxi-mately twenty (20) miles northwest of Fort Gordon, GA. and Gillem Enclave, located in Georgia, Clayton County, city of Forest Park.

2.1.3.2 Hours of Operation. The Contractor shall conduct business, between the hours of 0730 to 1600, Monday through Friday, excluding Federal holidays or when the Gov-ernment facilities are closed due to local or national emergencies, administrative clos-ings, or similar Government directed facility closings. The Contractor shall maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. The Contractor shall provide a staffed work reception section to be operated twenty-four (24) hours a day, seven (7) days a week and be capable of reception, processing and response to DMOs and/or customer requests during normal and outside of standard working hours.

2.1.4 Federal Holidays. The Contractor’s performance shall not be required on the Federal public holidays listed below, unless there is a requirement to respond to a Prior-ity 1, Emergency. Holidays occurring on weekends will be observed as directed by the Federal calendar (5 United States Code (U.S.C) § 6103, Government Organization and Employees, Holidays).

New Year’s Day 1st day of January Martin Luther King Jr.'s Birthday 3rd Monday of January Presidents Day 3rd Monday of February Memorial Day Last Monday of May Juneteenth 19th day of June Independence Day 4th day of July Labor Day 1st Monday of September

Columbus Day 2nd Monday of October Veterans Day 11th day of November Thanksgiving Day 4th Thursday of November Christmas Day 25th day of December

NOTE: When a holiday falls on a Sunday, the following Monday will be observed as a holiday, and, when a holiday falls on a Friday or Saturday, the preceding Thursday is observed as a holiday by U.S. Government Agencies. Federal holidays also include any Presidential or Congressionally designated days off other than the holidays listed above.

2.1.4.1 The Contractor shall provide personnel support within (2) hours of notification outside the normal hours of operation as required, including holidays, to support the Di-rectorate of Public Works (DPW) mission. Prior to the performance of services outside the locally established hours of operation, the Contractor shall request and obtain, in writing, approval from the KO. The Project Manager shall be available after normal hours to serve as the central point of contact for Contractor operations. Contractor per-sonnel shall not be scheduled for overtime work.

2.1.4.2 Installation Closures.

When an unforeseen installation closure occurs on a regularly scheduled day of work, the Contractor shall reschedule the work to be performed the following day unless the following day is a Saturday, Sunday, a recognized Federal holiday, and when routine work is not scheduled for that day; or reschedule the work for the next business day fol-lowing the closure.

2.1.4.3 Inclement Weather Delay. The Contractor will be notified via the Installation Thor-Guard system of any inclement weather conditions in the immediate area. The KO/COR will notify the Contractor when to curtail operations, IAW the Fort Gordon Se-vere Weather Emergency Action Plan, (SWEAP). Based on the SWEAP, the COR shall notify the Contractor when to resume operations.

2.1.4.4 Curtailment of Operations. When operations are curtailed due to manmade or natural conditions on a working day, it may be necessary for the KO/COR to interrupt that day’s work under this contract. The Contractor shall reschedule the work on any day acceptable to the Government. If the KO agrees, the Contractor may continue the work as scheduled. The KO will provide verbal announcements of immediate curtail-ment of operations to the Contractor.

2.1.4.5 Days of No Scheduled Activities (DONSA). The Installation has historically granted Military personnel (Enlisted and Officers) DONSA, for example, the Friday after Thanksgiving, in addition to the listed Federal Holidays above.

• DONSA are not considered a day of excused absence for the Government civil-ian work force or Contractor employees.

• If a DONSA affects scheduled contract work or access to facilities, the work in af-fected facilities may be rescheduled to compensate for the DONSA.

• However, announced DONSA or exodus of Military personnel may provide the Contractor with an opportunity for unrestricted access to facilities and areas or uninterrupted performance of work (i.e., training facility and area maintenance and supply inventories).

The Contractor shall vary work schedules to take full advantage of such opportunities by planning maintenance that is better accomplished when personnel are not using facili-ties during those times.

2.1.5 Travel/Temporary Duty. N/A

2.1.6 Emergency Services.

2.1.6.1 Emergency Medical Treatment. The Contractor or their employees shall imme-diately notify their supervisor of any accident requiring emergency medical treatment.

The Contractor shall notify the COR no later than (NLT two (2) hours of the incident.

The Contractor shall be responsible for the emergency medical treatment services for Contractor personnel. However, the Government will provide, on an emergency basis, medical services for injuries incurred while an employee is performing under the PWS.

The Contractor shall reimburse the Government for emergency medical services pro-vided, upon receipt of invoice from the medical facility. Reimbursement shall be made to the United States Government.

2.1.6.2 Accident Reporting. The Contractor shall comply with Operational Safety and Health Administration (OSHA) for record keeping and reporting of all accidents resulting in death, injury, occupational disease, or adverse environmental impact. The Contractor shall provide a verbal report to the COR within one (1) hour of each such occurrence. A completed typed original plus one (1) copy of ENG Form 3394 United States Army Corps of Engineers Accident Investigation Report (or equivalent reporting form) shall be delivered to the COR within five (5) business days of occurrence, whenever an accident involving personal injury or Government owned property occurs.

2.1.7 Contract Administration and Management.

2.1.7.1 The Contractor shall attend the post award conference convened by the Con-tracting Activity or Contract Administration Office as agreed upon and stated in the con-tract award document. The KO, COR and DPW Management will meet monthly with the Contractor to review the Contractor's performance. The written minutes of meetings will be recorded by the Contractor and signed by both the Project Manager (PM) and the KO. The written minutes will be distributed within two (2) business days after the meet-ing. If the Government does not concur with any portion of the minutes recorded by the Contractor, the non-concurrence shall be provided in writing by the COR within two (2) workdays following receipt of the minutes. Notwithstanding, the Contractor’s responsibil-ity for total management during the performance of this contract, the administration of the contract requires maximum coordination and cooperation between the Government and the Contractor. Deliverable A0002, Meeting Minutes.

2.1.7.2 Notwithstanding the Contractor’s responsibility for total management during the performance of this contract, the administration of the contract requires maximum coor-dination and cooperation between the Government and the Contractor.

2.1.7.3 The following provides the roles and their respective authority during the perfor-mance of the contract:

2.1.7.3.1 Contracting Officer (KO). The KO is the only person authorized to direct changes in any of the requirements under this contract, and, notwithstanding any provi-sions contained elsewhere in this contract, said authority remains solely with the KO. In the event the Contractor makes any change in the direction of any person other than the KO, the change shall be considered to have been made without authority and solely at the risk of the Contractor. All contract administration will be affected by KO. Communi-cations pertaining to contractual administrative matters shall be addressed to the KO.

No changes in or deviation from the terms and conditions shall be affected, without a written modification to the contract, executed by the KO authorizing such changes. The KO will approve all submittals and plans required in this PWS.

2.1.7.3.2 Contracting Officer’s Representative (COR). The KO will appoint a COR dur-ing the performance of this contract. Additional Government personnel may be as-signed to assist in contract oversight IAW AR 70-13, Management and Oversight of Ser-vice Acquisitions. Other surveillance personnel may be designated as COR or Alternate Contracting Officer’s Representative (ACOR), and shall be trained and appointed IAW DoDI 5000.72, DoD Standard for Contracting Officer’s Representative (COR) Certifica-tion and DFARS 201.602-2. The Alternate Contracting Officer Representative (ACOR) will serve as on-site representatives of the COR in the performance of actual contract surveillance, if they meet all COR training and experience requirements, and are ap-pointed by the KO as an ACOR. The COR/ACOR will provide assistance in identifica-tion and resolution of problems, conflicts in priority, subtask requirement definitions, and other operations type problems. The COR/ACOR will perform IAW the responsibilities and duties identified in the appointment letter.

2.1.7.3.2.1 COR Authority. A letter of designation will be issued to the COR/ACOR by the KO. A copy of the letter will be sent to the Contractor. The letter of designation states the responsibilities and limitations of the COR/ACOR, especially regarding changes in cost, price estimates, or changes in delivery dates. The COR/ACOR is not authorized to change any of the terms and conditions regarding cost, quantity, or sched-ule of the resulting order.

2.1.7.3.3. The Contractor shall not in any way represent the United States (U.S.) Gov-ernment, or that it has the authority to contract or procure supplies for the account of the United States of America (USA).

2.1.8 COR/ACOR Functions. The COR/ACOR monitors all technical aspects of the contract and assists in contract administration. The COR/ACOR is authorized to per-form the following functions: assure the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance;

maintain written and oral communications with the Contractor concerning technical as-pects of the contract; issue written interpretations of technical requirements; monitor, document, and report Contractor's performance and notify both the KO and Contractor of any deficiencies; coordinate availability of Government-Furnished Property, and coor-dinate site entry of Contractor personnel.

2.1.9 Quality Control (QC). Quality Control is the responsibility of the Contractor. The Contractor shall provide a Quality Control Plan (QCP) five (5) business days before con-tract start. The Contractor shall provide and maintain a QCP that is acceptable to the KO. Changes to the Contractor’s QCP shall be submitted to the KO for review and ap-proval within five (5) business days prior to implementation.

2.1.10 Subcontract Management. N/A

2.1.11 Contractor Employees.

2.1.11.1 Key Personnel.

2.1.11.1.1. Project Manager (PM). The Contractor shall provide a PM who is responsi-ble for the performance of the work. The PM shall have full authority to act for the Con-tractor on all contract matters relating to daily operation of the contract. The PM shall have a baccalaureate degree from an accredited College or University and five (5) years of experience in base support management or a contract similar in scope and breadth to this solicitation. The name of the PM shall be provided by the Contractor to the KO. In the circumstances when the PM is not available, the Contractor shall desig-nate an alternate who can perform the same duties during the absence of the Project Manager. The name of this person and an alternate who shall act for the Contractor when the manager is absent shall be designated in writing to the contracting officer at the start of the contract. The PM or alternate shall be available 24/7/365 including Fed-eral holidays. The PM shall be available between 0700 - 1600 hours, Monday through Friday except Federal holidays or when the Government facility is closed for administra-tive reasons. The PM and any individuals designated as key personnel shall be able to understand, speak, read, and write the English language.

2.1.11.1.2 GFEBS PM Coordinator Lead. The GFEBS PM Coordinator Lead shall have demonstrated experience in successfully utilizing GFEBS on a Military Installa-tion. The name of the GFEBS PM Coordinator Lead shall be provided by the Contractor to the COR/ACOR. The GFEBS PM Coordinator Lead shall be available between

0800 - 1600 hours, Monday through Friday, except Federal holidays or when the Gov-ernment facility is closed for administrative reasons. The GFEBS PM Coordinator Lead shall have the following roles in GFEBS:

• A76 DPW Contractor PM Master Data Maintainer

• A76 DPW Contractor Preventative Maintenance Controller

• A76 DPW Contractor GR Processor

• A76 DPW Contractor Physical Inventory Maintainer

• A76 DPW Contractor PM Material Requirement Planning Maintainer

• A76 DPW Contractor PM Order Approver

• A76 DPW Contractor PM Order Maintainer

• A76 DPW Contractor PM Reporter

2.1.11.1.3 GFEBS Certification. The Contractor designated GFEBS Coordinator shall possess a working knowledge of GFEBS and shall complete GFEBS training modules provided by the Government within thirty (30) business days of contract award date.

The Contractor shall provide certificates of completion for all roles required to perform the requirements of the position upon Government request. The Contractor/GFEBS Co-ordinator shall be responsible for GFEBS data entry and reporting.

2.1.11.1.3.1 General Fund Enterprise Business System, GFEBS, required Contractor roles and associated training is found in TE A-6.5, A76 Financial & Plant Maintenance Roles and Courses.

2.1.11.1.4 Common Access Card (CAC). Certain designated Contractor personnel will require a Common Access Card (CAC) to access Government systems. Each CAC badge shall be issued prior to any employees performing work under this contract IAW FAR 52.204-9, Personal Identity Verification of Contractor Personnel, Homeland Secu-rity Presidential Directive 12 (HSPD-12), and Federal Information Processing Standards Publication 210-2 (FIPS PUB 201). Contractor personnel with routine physical access to a Federally controlled facility shall be issued a common identifier with specific secu-rity registration and identity proofing objectives. Specifically, Fort Gordon meets this requirement by using the CAC for all such federal employees and contrac-tors.

2.1.11.1.5 U.S. Residency. All Contractor employees shall be legal U.S. residents.

The Contractor shall immediately remove any employee that is not a legal U.S. resident.

The Contractor personnel shall be able to communicate clearly in the English language.

2.1.11.1.6 Qualification Standards. The Contractor shall inspect, repair, and maintain systems and components associated with facilities listed in real property records as re-quired throughout this contract utilizing properly trained, skilled, and qualified employ-ees or Sub-contractor personnel.

2.1.11.1.7 Contractor Identification. The Contractor shall ensure all personnel be iden-tified as a Contractor to distinguish themselves (e.g., badge, company logo, or uniform) from Government employees. The Contractor shall ensure all correspondence and re-ports produced are marked as Contractor products or that Contractor participation is disclosed.

2.1.11.1.8 Standards of Conduct. Contractor personnel’s conduct shall not reflect dis-credit upon the Government. The Contractor shall ensure all personnel present a pro-fessional appearance while working on the Government Installation. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The Contractor shall ensure all Contractor employees, providing services under this contract, conduct themselves and perform ser-vices in a professional, safe, and responsible manner. The Contractor shall remove, from the job site, any employee for reasons of misconduct or security. The Contractor shall ensure employee conduct complies with 41 USC 423, Procurement Integrity. The Contractor shall also ensure that no Contractor employees conduct political related ac-tivities or events on the Installation. The removal of such a person shall not relieve the Contractor of the requirement to provide personnel to perform adequate and timely ser-vice.

2.1.11.1.9 Contractor Hiring Restrictions. The Contractor shall not hire or sub-contract with off duty or former Government employees whose employment would result in a conflict with Joint Ethics Regulation (JER) DoD 5500.07-R.

2.1.12 Business Relations. The Contractor shall successfully integrate and coordinate all activity needed to execute the requirement of this PWS. The Contractor shall man-age the timeliness, completeness, and quality of problem identification to a degree ac-ceptable to the Government. The Contractor shall provide the KO corrective action plans, timely identification of issues, and effective management of subcontractors. The Contractor shall ensure customer satisfaction and professional and ethical behavior of all Contractor personnel.

2.1.13 Manual Operations. The Contractor shall establish a contingency plan for man-ual operations in the event of a loss of power or other utilities that disables the Contrac-tor’s ability to computer process the DMO/OWO/PMO and PWO related work documen-tation. The plan shall be delivered to the KO within fifteen (15) business days after the contract award date. Provisions should also be made for providing work related data to the DPW Work Management (WK MGMT) to update data into the Government system (GFEBS) on a delayed basis in case the network or system is down. The contingency plan shall include coordination with DPW WK MGMT and its operations. Deliverable A1082, Manual Operations Plan.

2.2 Work Management. Applicable to all CLS. All coordination requirements in this sec-tion and inherent to this Contract shall take into consideration the DPW WK MGMT and their operations. Work requirements, timelines, and execution shall include coordination with the DPW WK MGMT.

2.2.1 Coordination. As a part of the work scheduling process, the Contractor shall coordinate all work with the Building/Facility Manager in charge of the facility where the work is to be scheduled and accomplished.

2.2.2 General Fund Enterprise Business System (GFEBS).

GFEBS is the web-based asset and accounting system of record for the Government.

The Government will use GFEBS as a production scheduling and monitoring system for determining the status of work, maintenance, and repair expenditures against individual facilities. GFEBS is the official system of record for all Real Property Maintenance Activ-ity (RPMA). The Contractor shall utilize GFEBS, in establishing the receipt, scheduling, and tracking procedures for the handling of DMOs (formerly known as Service Calls/Service Orders) received from the customer, for Operations Work Orders (OWOs) [formerly known as Standing Operations Orders (SOOs)], Preventive Maintenance Or-ders (PMOs) and PWOs received from the Government. A crosswalk of terms (GFEBS term to Government term) can be found at https://www.gfebs.army.mil. When PWOs are received from the Government, the Contractor will also utilize Fort Gordon’s official pro-ject management system [i.e., GFEBS c-Projects] for tracking purposes. Work manage-ment system input shall include but is not limited to recording of receipt, status and data reporting, and filing. Deliverable A0001, Monthly Functional Workload Update in

GFEBS.

The submission of specific labor rates for each labor category, included in the Contrac-tor’s offer, will be required to calculate a shop rate to be utilized within the GFEBS sys-tem.

2.2.2.1 Army Maintenance Application (ArMA): A web service available for customers to request maintenance services by use of computer or mobile devices (smart phone) and receive status updates on requests or orders. Current IMCOM ArMA Business Rules can be found at Main_ArMA_Overview (deps.mil). Requests received through ArMA will follow the same classification and priority of services needed as in Annex B.

2.2.2.1.1 Contingency Plan: The Contractor shall include in the Contingency plan the continuing Service Order Desk operations to cover the ArMA system. The Plan shall in-clude coordination with the DPW Contractors during the events, the entry of ArMA re-quests backlog and work-related documentation once the system is available.

2.2.2.2 Transition (Phase-in) Plan: The Contractor shall include in the Transition (Phase-in) Plan in the transition of the operations to include the ArMA website.

2.2.2.1.3 ArMA and GFEBS: DMOs and OWOs assigned to any facility shall be primar-ily processed in the ArMA followed by GFEBS processing, or as required by the Gov-ernment. The Contractor shall monitor ArMA in real-time, create requests, process re-quests, respond and communicate with customers, and close orders. In the event when

ArMA and GFEBS do not interface; the Contractor shall manually update both systems when required. The Contractor shall ensure ArMA and GFEBS information are identical for all applicable fields. The Contractor shall process unassigned requests immediately upon receipt.

Notifications created by the ArMA website in GFEBS, the Contractor shall be updated and processed in GFEBS.

2.2.2.1.4 Duplicate Orders. The Contractor shall monitor for duplicate orders. If more than one (1) service order is submitted for work, similar in nature, associated with the same building and room number (if applicable), the orders shall be treated as a single order and documented as one (1) in ArMA. The Contractor shall reconcile duplicate or-ders with the customers on the ArMA website and cancel duplicate orders in ArMA.

NOTE: Government systems and database of records are subject to updates, modifica-tions, end of service life preparation and migration to new systems will occur at the dis-cretion of the Army.

2.2.3 Demand Maintenance Orders (DMOs). Contractor oversees the DMO Desk or Work Control.

2.2.3.1 DMO Work Control. The Contractor shall establish a DMO help desk, com-monly referred as Work Control for the initiation and execution of all DMOs. Contractor will monitor ArMA 24/7/365. The Contractor shall provide ArMA/GFEBS DMO Dis-patcher(s) to input all DMO data into GFEBS on a daily basis. This individual(s) shall be on duty onsite Monday through Friday from 0700 hours to 1600 hours. The Contractor shall also produce upon request by the COR/ACOR the following reports: Installation Status Reports (ISR), Strategic Management System (SMS), Project Status, and Un-funded Requirements lists. The Contractor shall receive notification of work from author-ized customers by means of telephone call, in person customer request, via ArMA, email, or directly from the KO/COR. The Contractor shall establish a dedicated tele-phone number to be used exclusively for receipt of DMOs. The line shall be available to receive calls twenty-four (24) hours a day, seven (7) days a week, throughout the entire calendar year. During normal duty hours, the service call desk shall be manned. The person(s) performing work reception shall be fully familiar with the Contractor's organi-zation and procedures as well as the terms and response factors specified herein. Dur-ing non-duty hours, the DMO Work Control may be operated remotely. The Contractor is authorized to execute DMOs that do not exceed thirty-two (32) work hours in labor.

The work control team shall have at least one (1) year of experience entering mainte-nance orders into GFEBS, charging time and materials on the orders, and running/ana-lyzing maintenance order reports.

2.2.3.2 DMO Call Receipt and Entry. The Contractor shall process all DMOs in ArMA and GFEBS IAW the priority timelines listed below. As part of the receipt process the Contractor shall ensure all required customer information is provided: work/problem na-ture; location of service work requirement, including the facility number; name and tele-phone number of requestor, and priority level and enter it into GFEBS (TE A-6.1 DMO Task Codes). Based on the customer provided information and the criteria established in TE A-6.1, the Contractor shall establish the priority and assign it to the appropriate shop. For life threatening emergencies (DMO priority 1), the service call desk shall no-tify the appropriate shop within five (5) minutes and complete the work in one (1) calen-dar day. Once the DMO has been completed by the appropriate technician, the Con-tractor will charge hours and time for the order in GFEBS. The customer will request maintenance orders through ArMA. All DMOs shall be entered into GFEBS within the following timelines:

• Priority 1 (Emergency) DMOs received via ArMA or directly to the DMO Desk shall be entered within thirty (30) minutes of receipt of service call into GFEBS by the Contractor. DMOs are classified as Emergency (Priority 1) when immediate action is required to eliminate life threatening or serious injury hazards to person-nel. These DMOs are responded to as soon as possible and no later than one (1) hour after the request. Emergency/Critical DMOs are completed within twenty-four (24) hours of request unless the urgency of the work has been reduced to a Priority 2 or 3.

• Priority 2 (Urgent) DMOs received via ArMA or directly to the DMO Desk shall be entered within thirty (30) minutes into GFEBS by the Contractor and completed within seven (7) calendar days from receipt, unless reduced to a Priority 3 by the COR. Mold related priority 2 (urgent) DMOs must be responded to within 24 hours when received during normal business days.

• Priority 3 (Routine) DMOs received via ArMA or directly to the DMO Desk shall be entered within thirty (30) minutes into GFEBS by the Contractor and com-pleted within thirty (30) calendar days of receipt.

2.2.3.3 GFEBS and/or ArMA Case Number. ArMA case number are auto generated af-ter a customer submits the case. This ArMA Case number shall function as a reference number for customer inquiries and Government surveillance purposes.

2.2.3.4 Completed Work. The Contractor, certifying the work was satisfactorily per-formed, shall sign completed work authorizations. After completion of each work order, the Contractor shall identify (using GFEBS T-CODE IW38) the total labor hours the technician worked and the fully burdened rate based on shop (e.g., carpentry, electrical, plumbing, etc.). Within seven (7) days of DMO issuance, the Contractor shall TECO the DMO to close out the order.

2.2.4 Preventive Maintenance Orders (PMOs). The Contractor shall perform all PMOs for the facilities and equipment listed in TE A-6.2, TE A-6.3 and TE H-001. The Contrac-tor technicians shall complete scheduled PM work within five (5) days for monthly PM’s, fourteen days for quarterly PMs, and thirty (30) days for semi-annual and annual PMs.

Until the PMO program as described in paragraph 2.2.5 below is complete, the Contrac-tor shall execute PMOs IAW historical PM data provided in TE XX. Within seven (7) days of PMO completion, the Contractor shall TECO the PMO in GFEBS.

2.2.4.1 PMO Program. The Contractor shall develop and execute a PMO program. The Contractor shall first verify and update the equipment listed in TE H-001 for the build-ings listed in TE A-6.2 and TE A-6.3. During the equipment inventory assessment, the Contractor shall, at a minimum, collect the equipment Maintenance Control Designation (MCD), serial number, equipment description, work center (shop), building number, fre-quency basis for that equipment (e.g., monthly, quarterly, annually, etc.), maintenance plan and task list. Upon completion of the equipment verification, the PMO program shall be developed and entered into GFEBS. The PMO program shall be completed and fully operational in GFEBS no later than ninety (90) days after contract start date. The Contractor shall be responsible for maintaining the accuracy and currency of the equip-ment list and associated PM Schedules in GFEBS throughout the life of the contract.

2.2.4.2 PMO Schedules. Once the PMO Program is established in GFEBS, the Con-tractor shall create a PM scheduler. The Contractor shall continually update the list as required with the DPW Operations and Maintenance Division. The PM scheduler should be Microsoft Excel based and includes work center, maintenance plan, equipment num-ber, equipment description, building number, frequency, task list, date called/scheduled, and any additional notes pertinent to the PM (e.g., date added, new building, etc.). Addi-tionally, by close of business each week, the Contractor shall provide the COR in Mi-crosoft Excel, a project PM planning schedule of work to be accomplished in the follow-ing week.

2.2.4.3 Approved PM Schedule. The Contractor shall strictly adhere to the scheduled PM dates to facilitate verification of work by the COR/ACOR in GFEBS. If the Contractor finds it necessary to reschedule a PM, a written request shall be made to the COR/ACOR detailing the reasons for the proposed change at least five (5) working days prior to the originally scheduled PM date. No scheduled PM dates shall be changed without the prior written approval of COR/ACOR.

2.2.4.4 PMO Stickers/Log. Upon completion of the PM inspection, the Contractor shall attach a sticker to the equipment item (or in the immediate vicinity thereof) indicating the equipment MCD number, the date of maintenance, and the initials and identification number of the Contractor employee who performed the work. PM will not be considered performed unless the sticker is current and affixed, and a Labor & Equipment (L&E) Uti-lization Preventive Maintenance (EHSC Form 4288-2) line entry is made to document the PM action. The PM sticker information which includes the MCD number, date of maintenance and warranty information will be added into GFEBS-by-GFEBS T- code “IE01.” In instances where a PMO sticker is not practicable, then the Contractor may elect to maintain a current PMO log in lieu of a sticker.

2.2.4.5 Warranty Program. The Contractor shall establish and maintain a Warranty Program to warrant all equipment, parts, components, where the manufacturers provide a warranty and shall be exercised for the duration of this contract. The Contractor shall input the warranty information into GFEBS and provide the COR/ACOR & PM Coordina-tor with a copy of the warranty and manual for all equipment in an excel sheet format.

The warranty excel sheet should be updated as warranty information changes for the equipment. The warranty information in the excel sheet should match exactly what is in GFEBS. The Contractor shall provide a plan for managing warranties with the technical proposal. All warranty data shall be returned to the Government at contract completion.

When Contractor personnel determine that a warranted item not installed by the Con-tractor requires service, the Contractor shall notify the COR in writing no later than 0900 the next working day or give telephone notification within fifteen (15) minutes of detec-tion if the deficiency threatens damage to personnel or property. The COR/ACOR will direct the Contractor to: (1) repair the deficiency if potential damage may result from de-ferring repairs; or (2) clean the work area and stop work. The Contractor shall not re-ceive payment for work not authorized by the COR/ACOR which is performed on war-ranted equipment, unless the COR/ACOR concurs that such work was a legitimate re-sponse to a true emergency condition.

2.2.4.6 Operation and Maintenance (O&M) Manual Digital Library. The Contractor shall create and maintain a current electronic repository of all O&M Manuals from the manu-facturer or supplier for all facilities and equipment delineated in the Contractor’s PMO program. The repository shall be organized by a shop/work center.

2.2.5 Operations Work Orders (OWOs). The Contractor shall respond to, and com-plete individual tasks related to OWOs. An OWO is recurring maintenance, cyclical in nature, outside of GFEBS scheduled PM, requested demand maintenance, or projects.

Support for recurring OWOs is referenced in TE A-2.3. If a new OWO is required in ad-dition to those identified in TE A-2.3, then a DA Form 4283, Facilities Engineering Work Requests, will be issued and shall serve as the authorization document for the initiation and execution of the OWO. In addition to performing OWOs on TE A-2.3, The Contrac-tor shall perform duties including but not limited to maintaining and updating the TE's referenced in the TE Index as needed. The Contractor shall provide TE updates and TE Index updates electronically to the COR/ACOR as needed throughout the life of the Contract.

2.2.6 Project Work Orders (PWOs).

2.2.6.1 DA Form 4283, Facilities Engineering Work Requests, shall serve as the au-thorization document for the initiation and execution of PWOs. The DA Form 4283 shall be submitted to the BOID for processing and approval. The Contractor will be tasked with approximately 300 PWOs per year for execution. For DMO generated PWOs, a DA Form 4283 is not required. These PWOs are included in the fixed price CLIN for mainte-nance services. TE A-2.2 provides historical data on the number of PWOs generated from DMOs. The PWO (4283 form) should cover the following parameters:

a. Actual labor hours, materials, and costs for items other than pre-expended bin materi-als expended.

b. Government representative signature indicating work has been performed and date.

If representative is not available, the Contractor shall so note on the DMO document.

c. MCD number of equipment items and/or facility worked on under the DMO.

d. As-built information for any utility infrastructure changes made during the work, or op-eration and maintenance manuals for any installed equipment (as applicable).

e. sketch-indicating the area where work was performed and schematic of activities (as applicable).

f. Digital photos before and after work performance (as applicable).

2.2.6.1.1 Conversion of DMO to PWO. The Contractor shall not at any time exceed thirty-two (32) hours and /or $15,000 material cost during the performance of a DMO without approval by the KO/COR. The Contractor may determine that a DMO, as re-quested, will exceed the hour threshold during execution or prior to execution. The pro-cedures for each circumstance are detailed below.

2.2.6.1.2 Conversion during Execution. The Contractor shall stop work immediately upon determining that a DMO will exceed the thirty-two (32) hours $15,000 material cost threshold. The Contractor shall immediately notify the KO/COR of the status of the DMO and complete the following tasks:

• The Contractor shall notify the KO/COR in writing of the reason for expecting the DMO to exceed the cost threshold.

• The Government may initiate a PWO or cancel the DMO.

• If the Government initiates a PWO, the Contractor shall proceed as described in Section 2.2.6.

• If the Government cancels the DMO, the Contractor shall cease work and leave the work site in a safe and stable condition.

2.2.6.1.3 Conversion Prior to Execution. The Contractor shall immediately notify the KO/COR of the expectation that a DMO will exceed the cost threshold and conduct no work. The Contractor shall then complete the following tasks:

• The Contractor shall notify the KO/COR in writing of the reason for expecting the DMO to exceed the cost threshold and a preliminary cost estimate.

• The Government may initiate a PWO, cancel the DMO or adjust the DMO scope.

• If the Government initiates a PWO and determines the requirement urgently then the Contractor shall proceed as described in Section 2.2.6.

• If the Government initiates a PWO and does not determine the requirement urgently then the Contractor shall proceed as if receiving a normal PWO re-quest.

2.2.6.2 Cost Estimates for PWOs. The Contractor will provide the Government with a DA Form 4283 that delineates the scope of the project. PWOs that exceed $150,000 shall be accomplished through a separate contractual vehicle.

The OWO/PWO will be negotiated as follows:

a. The Contractor shall provide the preliminary desktop (scoping), design as required, and cost estimate based on the DA Form 4283 to the COR within five (5) working days of receipt.

b. When requested in writing by the COR, the Contractor will provide detailed scoping, design, and cost estimates within ten (10) working days of receipt of the request.

c. All other OWO/PWO detailed scoping, design, and…