Questions and Answers.pdf

Install Phone Trunk w/ Phone Services Questions and Answers

1) What is the historical inbound and outbound minutes per month for the past 12 months?

Unknown

2) What specific type of devices are the PRI supporting?

2 wire analog, 2 wire digital, AVAY VoIP phones through a PBX that is managed by the 153

CS.

3) What DIDs are associated with the the PRI line?

3077726000-3077726499, 3077726700-307776999

4) This PRI service will have to be provided by a local CLEC. It is analog and generally used for faxing, security and fire alerting? Unknown

5) Which DID gets the Public Listing?

Unsure what this question is asking

6) How many endpoints will require unique 911 location data, like bldg A, floor 2, room 5?

All DiD #’s

7) Can you confirm whether the SIP trunking solution must be fully managed, or will the Government handle any aspects of the service?

Government will handle servica after TDM emulation point

8) Will the SIP trunks need to support both inbound and outbound calling, or is this strictly for inbound services? BOTH

9) Are there any specific codecs or encryption standards required for the SIP trunking service?

No

10) Will the awarded contractor be responsible for configuring and managing Quality of Service (QoS) end-to-end, or will the Government manage it?

Will be managed by the 153 CS

11) Can you confirm whether we are responsible for porting all 798 existing DID numbers at Cheyenne ANGB (307-772-6000 to 307-772-6999)?

The numbers we currently have are: 3077726000-3077726499, 3077726700-307776999

12) Are there any specific limitations or restrictions on number portability that we should be aware of?

tel:3077726000 tel:3077726999

NO

13) Will additional DIDs be required beyond the existing range, or should we only bid on supporting the current ones?

14) Are we expected to provide a TDM emulation solution, or can we propose a full SIP-to-IP transition?

YES

15) What specific integrations are required with the Avaya CM7 system? Should we assume PRI handoff, or will native SIP be supported?

PRI Handoff

16) What level of coordination will be required with the incumbent service provider for the cutover process?

Determined by Lumen

17) Will there be any downtime restrictions (e.g., required cutover during non-business hours)?

YES, cutover after business hours

18) The PWS mentions different response times for outages (Catastrophic, Emergency, Serious, Routine). Are penalties applied for not meeting these restoration timeframes?

If timeframe for outages is consistently not met, the customer would keep a log of the occurrences and pending how often it happens a possible termination for default (T4D) could requested by the customer.

19) Is there a mandated failover or redundancy requirement (e.g., diverse routing, multiple trunking paths)?

20) Will the Government require real-time monitoring access to the SIP trunks?

21) What are the specific E911 compliance expectations for this contract (e.g., Kari’s Law compliance, dynamic location routing)?

22) Does the Government require call logging and reporting for 911 calls made from the SIP trunks?

23) How should pricing be structured—per concurrent call path, per minute, or flat monthly pricing? Per the CLINS in the combined synopsis/solicitation. For example, CLIN 0001 has a unit of issue of “Months” and a quantity of “12”. This would be a flat rate for each month for 12 months.

24) Are we required to submit Customer Service Records (CSR) regularly, or only upon request?

Upon Request

25) Can you clarify if there is a contract ceiling or budgetary constraints for this bid?

This is a firm fixed price requirement, so there is no contract ceiling that will be applied. The only constraints will be that the prices for each year will be based from prices off quotes received and will be applied to each Option Year after award (pending funding availability each year).

26) Will the Government be responsible for any federal taxes, surcharges, or regulatory fees, or should we include those in our pricing?

A tax exemption letter can be provided to the award winner, so taxes should not be included in pricing. Price should be all inclusive.

27) Is there an incumbent? If so what is the award number? and what challenges have been identified in their current service?

No

28) Will there be any equipment provided by the Government that we must interface with, or should we assume full provisioning of hardware?

29) What is the total number of local minutes used on average over a four-month period?

Unknown

30) What is the total number of long-distance minutes used on average over a four-month period? Unknown

31) What is the total number of international minutes used on average over a four-month period? Unknown

32) Please confirm the required number of SIP trunk ports/channels is 24.

Yes, current PRI is 24 channels

33) Please confirm the total number of DIDs is 798.

Total number of DID’s is 798

34) What is the estimated number of DIDs that will require 911 provisioning on average?