RFIs and Response 5-Dec-2024.pdf

RFIs for

W50S8P-25-Q-A002

RFIs received on 27 November 2024:

1) Is there a current awardee for this contract or is it a new requirement? If there is a current awardee, what is the solicitation number?

Government response: This is not a new requirement, but the government is setting up a new Blanket Ordering Agreement (BOA). The first BOA/BPA was awarded against solicitation W50S8P-22R-0003.

2) Will all invoices be submitted through WAWF, or will there be instances where rooms will be paid via a Government Purchase Card or a Government Travel Card?

Government response: All invoices will be submitted through WAWF.

3) Is there an estimate of how many parking spaces are needed?

Government response: It will vary depending on how many rooms are needed. A busy month could mean as many as 50 parking spaces at a single hotel.

4) Will a tax-exempt form be provided?

Government response: Yes.

5) Are third-party travel management companies allowed to respond to this solicitation?

Government response: Yes.

6) Does the hotel have to have a specific rating such as AAA?

Government response: Yes, IAW with the PWS, the government will use the AAA 2 and 3 diamond rating checklists to inspect hotels prior to them being added to the BOA price list.

(Dimond rating guidelines attached)

7) Will the contracting officer or customer provide additional documentation or specific requirements regarding the check-in and check-out process for government guests, such as the sign-in roster?

Government response: Currently, the government does not require a check-in/check-out roster.

8) Would it be acceptable for the hotel to provide blackout dates for major events in the area to ensure the 121st ARW is informed in advance?

Government response: The intent of this BOA is to ensure that the government can always provide lodging to its members when needed.

9) Is there a limit on how many hotels we can submit?

Government response: No. However, all hotels will need to be inspected prior to being added to the BOA price list.

10) Would it be acceptable to use our own pricing sheet format, or is the 'Price List' page provided in the solicitation attachment the required format?

Government response: You can edit the price list format as desired. If the Government has questions we will reach out.

11) Given the minimum room count per order is 45 double-occupancy and 15 single-occupancy rooms, if the hotel can only accommodate half of the requirement, would it be permissible to split the group with another hotel for the same order if it is within a reasonable distance?

Government response: Yes, in fact this is how things are currently done and due to supporting multiple missions this will need to occur going forward.

12) Do the rooms need to be accessed from the interior of the hotel, or is exterior access permissible?

Government response: Exterior access is permissible.

13) If this BPA is awarded to multiple contractors, will the lodging orders be rotated among the awardees?

Government response: The government plans to award the BOA to a single contractor. However, if that changes and an award is made to multiple contractors, orders will be rotated.

14) Is there flexibility to input different rates for low and high peak months, or is the expectation that the offered rate remains consistent throughout the year?

Government response: Currently, the offered rates remain consistent throughout the year. If you would like to propose different rates for low and peak months, the government will evaluate.

RFIs received on 29 November 2024:

1) Do you have a calendar of the specific dates needed each month on this Opportunity?

Government Response: The RSD schedule is attached to this RFI response. The majority of our lodging needs will occur during these dates. Once the FY26 RSD schedule is published, we will ensure the contractor with the BOA receives a copy of the new schedule.

RFIs received on 2 December 2024:

1) For this solicitation would the stays be for 30 days or longer? We offer fully furnished apartments and would like to submit options if this is not only for hotels.

Government Response: It is very rare that the Government would have someone staying more than 30 days. No need to submit apartments.

RFIs received on 3 December 2024:

1) How many locations will need a hotel.

Government Response: There will need to be a couple hotels available with 25 miles of the 220th in Zanesville, OH, there will need to be at least one hotel available near JFHQ in Northern Columbus OH and at least three Hotels within 25 miles of Rickenbacker ANG in Southern Columbus.

ntroduction

Dear Hospitality Professional, We genuinely value your interest in our unique AAA Inspected & Approved program. Only AAA solicits and combines travel preferences of over 59 million members with hospitality trends and opinion to create an inspection and approval process that is world renowned. Our program is designed to use professional travel experts and member-driven criteria to quantify and recommend only the finest accommodations in the most desired travel destinations. To that end, we proudly present the latest edition of the AAA Approval Requirements & Diamond Rating Guidelines for lodgings.

These guidelines are provided with two objectives in mind:

♦ To ensure our ratings program is accurate and relevant to the travel information needs of over 59 million AAA/CAA members.

♦ To provide a valuable reference to help property managers and owners achieve your goal of being AAA Inspected &

Approved and Diamond Rated.

AAA values opportunities to partner with the hospitality industry by gathering your input, discussing our ratings and openly sharing with you how the Diamond Rating System applies to your property. We urge you to take full advantage of the information provided by AAA inspectors during evaluations, as our experts collectively visit more than 28,000 lodgings every year — gathering insight on a wide range of lodging styles and experiences across the United States, Canada, Mexico and the Caribbean.

We appreciate your continued service to members and participation in AAA programs.

Sincerely, Michael Petrone

Michael Petrone, CEC Director, AAA Content Development

A brief note about AAA and property inspections: Since its inception in 1902 as a federation of independent motor clubs, AAA has existed to help make road travel safer and more enjoyable for its now more than 59 million members. AAA is a leading provider of roadside assistance, travel services and trip planning products, and an influential voice in automotive and travel safety legislation and funding. AAA offers member discounts, insurance and financial services.

More than 80 years ago, in 1937, AAA hired its first field representatives to inspect and report on lodgings and restaurants. In 1963, AAA introduced a rating system for lodgings, adding the diamond symbol in 1977 in honor of the association’s 75-year anniversary. A decade later, the Diamond Rating system was expanded to include inspector ratings for restaurants, prompting AAA to seek industry input for its first comprehensive AAA Approval & Diamond Rating Guidelines for restaurants, published in 1989. Prior to this, only minimum Approval Requirements were printed and distributed on request.

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Lodging Approval Requirements & Diamond Rating Guidelines Page 2

Section One AAA Inspected & Approved

Meet the Inspectors!

Section Two The Inspection Process

Part 1: Apply for an inspection What to expect during the AAA on-site inspection

Part 2: Fulfill AAA Approval Requirements Approval Requirements and Diamond Rating Guidelines – what’s the difference?

Part 3: Achieve your AAA Diamond Rating The AAA Diamond Rating Guidelines What the Diamonds Mean Glossary Exterior Public Areas Guest Rooms Bathrooms The AAA Four and Five Diamond Ratings

Four and Five Diamond Service Expectations AAA Hospitality Standards

Section Three The Listing AAA Lodging Listings: Rich in Inspection Details Eligibility Criteria for Separate Lodging Listing FYI Designation Lodging Classifications and Subclassifications Accessibility Member Comment Procedures The AAA Appeals Process Green Programs Contact Information

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SECTION ONE

MEET THE INSPECTORS!

While we can’t reveal their identities, we can offer you a closer look at the qualities and experiences that make AAA’s seasoned industry professionals so fascinating.

Meet the Experts

Scroll through creatively angled portraits that tell a story and captivating biographies on topics from previous jobs to food and travel tips.

Inspector Shadows

Tag along as reporters and bloggers follow AAA inspectors on actual lodging and restaurant evaluations, watching and listening as they look under bedspreads and sample the menus.

Lodging Approval Requirements & Diamond Rating Guidelines Page 4 https://www.aaa.com/diamonds/diamond-experts https://www.aaa.com/diamonds/inspector-shadows

Twitter Follow your favorite #AAAInspector @AAA_Travel for a smorgasbord of entertaining observations and discoveries from the road.

Inspection Videos

Enjoy a behind-the-scenes look at how AAA inspections are conducted. Follow along on an actual evaluation to see what inspectors expect and look for on the job.

Visit AAA.com/Diamonds for more!

Lodging Approval Requirements & Diamond Rating Guidelines Page 5 https://twitter.com/AAA_Travel https://twitter.com/AAA_Travel https://www.youtube.com/playlist?list=PLrdkgB-Lk8eYUFlVVgHVhIuXPJoBJUYMe http://www.aaa.com/Diamonds https://www.youtube.com/playlist?list=PLrdkgB-Lk8eYUFlVVgHVhIuXPJoBJUYMe

AAA Inspectors: THE Travel Experts hen AAA inspectors enter properties across North America – unscheduled and requesting prompt access to guest rooms – good things follow. That’s because, for more than 80 years, AAA has represented the gold standard for lodging and restaurant inspections.

Long before there were websites, social networks and consumer reviews to help travelers find a clean lodging and a good meal, AAA inspectors were looking under beds and tasting the meatloaf all along North America’s roadways.

Since 1937, AAA has been conducting on-site evaluations and publishing the results to help members make informed travel decisions. AAA attributes this longevity to a system so reliable it benefits industry as much as travelers – plus a team of highly trained, full-time inspectors with extensive industry experience.

ONE APPROVAL, FIVE DIAMONDS

Unlike many rating providers, AAA excludes substandard properties. “Only good options are AAA Inspected & Approved, so members can focus on the fit,” said AAA Director of Content Development Michael Petrone. “That’s where the Diamonds come in. After properties pass inspection they receive a rating of one to five AAA Diamonds.”

The number of Diamonds lets travelers know what to expect.

Sometimes a good night’s sleep or a simple meal is all that’s needed. Other times the facilities, ambience and services are essential to the experience. “Each additional Diamond indicates more elaborate surroundings and attention from service staff,” said Petrone.

The guidelines inspectors apply follow a progression based on what’s typical across the industry, with increased expectations at each level. The attributes are weighted based on member priorities. “The collective result is a highly reliable way of categorizing,” said Petrone. “Travelers can use the quick-glance AAA Inspector Ratings or take in the full picture with the wealth of descriptive details also provided.”

CONNECTING TO 59 MILLION MEMBERS

How do properties benefit from such scrutiny? They have the assurance of published, regularly calibrated Approval Requirements and Diamond Rating Guidelines – and an opportunity for immediate face time with inspectors to discuss the results, market trends and potential property changes.

Once ratings are confirmed, lodgings and restaurants are added to AAA’s database for listing in travel information and trip planning tools. This means exposure to 59 million AAA/CAA members in the resources they use to make travel planning and buying decisions – and eligibility for logo licensing and advertising programs for increased visibility and reach.

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SECTION TWO

THE INSPECTION PROCESS

The inspection process includes three parts:

1. Apply for an inspection using the form available at AAA.biz/Diamonds.

2. Fulfill AAA’s Approval Requirements and receive the AAA Inspected & Approved designation.

3. Achieve your AAA Diamond Rating calculated from objective rating scores recorded during the inspection and subjective elements based on the inspector’s professional experience and training.

PART 1: Apply for an inspection

By applying for – and/or consenting to – an inspection, you agree to allow AAA to publish your property information and the respective Diamond Rating in our digital and printed travel information. Currently listed establishments need not reapply, as our inspectors routinely reassess Approved properties.

To expedite the application process, we suggest the following approach:

• Verify your property's eligibility by reviewing the AAA Approval Requirements. Properties must meet all Approval Requirements to be valid applicants.

• Complete and submit the Lodging Inspection Application (pdf).

• Complete and submit the Lodging Application Processing Fee Form (pdf). The nonrefundable $500 application processing fee helps offset the costs of validating property information; it does not guarantee an inspection or influence the outcome.

Important notes:

• If our records indicate past disqualifying issues, you may be asked to provide written documentation and receipts of the corrective action taken since then.

• AAA does not guarantee an immediate inspection of all properties that apply, and we reserve the right to apply priority consideration to those demonstrating the highest degree of AAA member value according to the following criteria:

PREFERRED LOCATION

NEWLY BUILT / RENOVATED

REPUTATION

HIGH DEGREE OF CLEANLINESS AND COMFORT

APPROPRIATELY MAINTAINED CONDITIONS

• We will provide written notice of your application status as soon as possible after completing our review.

• If your property is selected for inspection, the unannounced visit will occur within one year of the application date as we have an inspector available in your area.

• Basic listings in AAA travel products are provided without charge to AAA Inspected & Approved properties and those designated as FYIs.

For more information, review our Applications FAQ.

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What to Expect During the AAA On-Site Inspection

Introduction, Interview On arrival (unannounced), the AAA inspector will speak with a property representative for a brief, but extremely important, interview to:

• Collect factual information for potential use in AAA travel products.

• Be advised by you of any recent changes and/or plans for improvement.

• Answer your questions.

Property Assessment

Following the interview, the inspector will request a tour of all public areas and a cross section of guest rooms.

We strongly encourage owner/management and key personnel to participate during the inspection as our inspector will point out strengths and weaknesses of your property as appropriate*.

*This valuable, no-cost dialogue is unique to the AAA inspection process.

PROPERTIES MUST MEET ALL AAA APPROVAL REQUIREMENTS BEFORE

RATING FACTORS ARE ASSESSED.

Assessment Summary If a property meets all rating requirements and is Approved, the inspector will recommend a Diamond Rating based on the points assigned to public areas, guest rooms and bathrooms as noted at the time of the inspection. Each approved property will receive a AAA Inspected & Approved decal at the conclusion of the evaluation to affix in a visible property location. Additionally, we will provide you a AAA Inspection Summary by email which includes your property’s Approval status and the Diamond Rating (if applicable)*.

*This valuable information is unique to the AAA inspection process.

For more information, review our Inspections FAQ.

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PART 2: Fulfill AAA Approval Requirements

AAA APPROVAL REQUIREMENTS REFLECT THE MINIMUM ACCEPTABLE STANDARDS AS ESTABLISHED THROUGH

MEMBER FEEDBACK*.

*This research is unique to the AAA inspection process.

To be designated as AAA Inspected & Approved, an establishment must pass inspection by meeting the following requirements:

Cleanliness and Condition

1. All facilities associated with a property are clean and well maintained throughout.

2. At a minimum, each guest unit is thoroughly cleaned, with complete bed and bath linens changed between guest stays.

3. Basic housekeeping services and supplies are available on request.

4. All indoor areas are properly heated, air-conditioned and/or ventilated to ensure guest comfort.

Management and Style of Operation Businesses will:

5. Provide AAA/CAA members value in all aspects of operation.

6. Cater primarily to transient rather than residential guests, with four or more private units available for AAA/CAA members.

7. Maintain compliance with all local, state and federal codes.

Owners/Operators will:

8. Assist AAA in the resolution of AAA/CAA member complaints.

9. Accommodate unannounced AAA property inspections within 20 minutes of notice.

10. Conduct business in a professional and ethical manner — providing attentive, conscientious service to guests.

11. Place AAA/CAA members in AAA Inspected & Approved guest units only. Overflow buildings or guest units associated with the property, but not approved by AAA, are not acceptable accommodations.

12. Provide a responsible representative readily accessible at all times to address guest needs or requests.

13. Provide guests 24-hour access to communications for emergency or critical information.

Owners/Operators will not:

14. Use AAA branding (logo, Diamond Ratings) without AAA’s explicit permission.

Exterior and Public Areas Businesses will have:

15. Accurate, legible signage in appropriate areas (e.g., entry, corridors, walkways, stairways, landings, parking areas).

16. Good illumination in all public areas (e.g., entry, corridors, walkways, stairways, landings, parking areas).

17. Procedures in place to ensure all facilities associated with a property and provided for guest use (e.g., restaurant, health club, gift shop, recreational facilities) meet all appropriate AAA Approval Requirements.

Guest Rooms Each guest unit will have:

18. A clean and comfortable bed with a mattress pad, two sheets, two pillows with pillowcases, and an appropriate bed covering.

19. A nightstand or equivalent by each bed, a chair, a writing surface, a waste container, drawers/shelving and clothes-hanging facilities.

20. Adequate shades, drapes, blinds or treatments to cover all windows or other transparent areas to provide guest privacy.

21. An adequate level of soundproofing to muffle exterior sounds.

22. An active light switch at the main entry.

23. Good overall illumination to include direct lighting at a writing surface and at each bed.

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24. Exterior/hallway facing door(s) equipped with a functional primary lock and a secondary deadbolt lock.

25. Working deadbolt lock(s) on each door to connecting guest units or maintenance corridors.

26. A viewport or window (convenient to the door) for each entry door.

27. A working lock for each window in a ground floor unit.

28. A working smoke detector.

Guest Bathrooms Each guest unit will have:

29. A private bathroom solely dedicated for use by the guest(s).

30. A toilet, sink with adequate shelf space, mirror, convenient electrical outlet and a tub/shower with a non-slip surface.

31. Good overall illumination to include direct lighting at the mirror(s).

32. Two bath towels, two hand towels, two face cloths and two cups/glasses.

33. Toilet tissue, a cloth bath mat, and two bars of soap or equivalent.

34. Non-porous surfaces (e.g., floors, walls, baseboards) in all toilet areas.

Approval Requirements and Diamond Rating Guidelines – what’s the difference?

AAA’s Diamond Rating System comprises two distinct components. The Approval Requirements are uncompromising, mandatory standards that result in one of two outcomes: pass or fail. The Diamond Rating Guidelines, applied only to properties that meet the Approval Requirements, are somewhat flexible. The overall rating is based on a prevalence of expected attributes and the inspector’s professional judgment in the context of thousands of property inspections.

Properties must meet all AAA Approval Requirements to be designated AAA Inspected & Approved.

Approval Requirements are common-sense qualifications AAA/CAA members say are essential to their satisfaction and professional operators routinely seek to achieve.

Properties must meet most AAA Diamond Rating Guidelines for a particular level to be assigned that rating.

The Diamond Rating Guidelines reflect attributes typically — but not universally — observed throughout a lodging industry segment. Therefore, the lack of some components listed for a designated rating level does not necessarily preclude the achievement of that rating. During evaluations, inspectors assess each attribute of the property and assign the most appropriate rating that will provide the best match in meeting AAA member expectations.

Not all guidelines apply to all property types. For example, meeting rooms are not expected at a bed and breakfast, but are essential at a convention-oriented hotel. Additionally, downtown hotels may lack extensive landscaping

Lodging Approval Requirements & Diamond Rating Guidelines Page 10

Primary lock is a keyed mechanism that allows the door to be locked from the outside. Passkeys are strictly controlled and available only to recognized guests and essential associates for routine room access (e.g., management, housekeeping/ maintenance staff, security).

Secondary lock is a mortised, deadbolt-locking mechanism with a one-inch throw extending from the edge of the door into the door frame. This extra device affords guests a certain level of privacy. Unlike the primary lock passkeys, master keys for secondary locks are available only to essential associates and only for emergency purposes (e.g., management or security).

Secondary Lock Variances In certain instances, the requirement for secondary locks may be modified to allow exceptions or provide increased guest security. The most common are noted below. AAA claims the right of final arbitrator in all decisions related to locks.

Sliding Glass Doors – Each sliding door must be equipped with an effective locking device. An effective secondary security lock is required on all ground-floor doors and those accessible from common walkways and adjoining balconies.

French Doors – In addition to the deadbolt lock, surface-mounted slide bolts must be installed at the top and bottom to secure the stationary/auxiliary door. These bolts must extend into the upper doorframe and the lower doorframe or floor and must be strong and sturdy mechanisms.

features in comparison to what is typical in more rural locations. AAA inspectors apply only those Diamond Rating Guidelines applicable for the property classification.

PART 3: Achieve Your AAA Diamond Rating

The AAA Diamond Rating Guidelines

AAA DIAMOND RATINGS FOR LODGINGS REPRESENT A COMBINATION OF THE OVERALL QUALITY, RANGE OF FACILITIES, AND LEVEL OF HOSPITALITY OFFERED BY A PROPERTY. The widely recognized and trusted AAA Diamonds help members choose lodgings that will meet their needs and expectations.

AAA's Diamond Rating Guidelines indicate what is typically found at each rating level — from simple economy to highly personalized luxury. The Diamond Rating is determined based on a compilation of all property characteristics, with a focus on the overall guest experience rather than on individual elements. While properties at the same rating level may have variations in the attributes offered, a predominance of characteristics from a particular rating level drives the rating.

The inspector’s Diamond Rating recommendation is based on both the Diamond Rating Guidelines and professional judgment — an essential component of the rating assessment. Our inspectors are North America’s travel experts, immersed in the hospitality industry on a daily basis as they conduct more than 29,000 lodging inspections per year.

What the Diamonds Mean

One Diamond

Budget-oriented, offering basic comfort and hospitality.

Two Diamond

Affordable, with modestly enhanced facilities, décor and amenities.

Three Diamond

Distinguished, multifaceted with enhanced physical attributes, amenities and guest comforts.

Four Diamond

Refined, stylish with upscale physical attributes, extensive amenities and a high degree of hospitality, service and attention to detail.

Five Diamond

Ultimate luxury, sophistication and comfort with extraordinary physical attributes, meticulous personalized service, extensive amenities and impeccable standard of excellence.

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Glossary

When you see the following terms used in the following Diamond Rating Guidelines pages, please refer back to this page for more information.

• Basic – Of, relating to, or forming the base or essence; simplest form; minimal amounts.

• Connective Technology/Connectivity – The integration of technology and information systems that allow guests and lodging operators to interact on an increasingly personalized and technologically connected basis.

• Decorative – Obvious ornamental embellishment with attractive results.

• e.g. – For example. Items following are only examples of what is typical and should not be interpreted as a required appointment.

• Leading Edge – Most advanced in their profession; luxuriant, luxury materials, highly fashionable/grand design and functionality working in sync to provide a sumptuous level of comfort.

• Luxurious – Characterized by opulence, sumptuousness, or rich abundance; extremely comfortable, elegant or enjoyable.

• Modest/Modestly Enhanced – More than basic; slight enhancement; limited in size or scope.

• Upscale – Obviously high grade; upmarket, luxurious feel; cohesive designs; not just the latest trend.

KEY NOTES:

• Additional Impressions – All areas may be subject to point additions/subtractions related to the subjective impressions of the inspector pertaining to comfort, design and layout, or other unique features.

Note: AAA/CAA members express significant dissatisfaction with additional non-use fees (e.g., “resort fees”, safes, microwaves, refrigerators, etc.). Free and effective internet bandwidth within the guest room is also a typical guest expectation.

• Additional Features – Some features and amenities (recreation facilities, microwaves, coffeemakers, iron, etc.) are not rated on a 1-5 Diamond scale, but are factored into the overall property rating based on availability and/or general quality according to AAA member expectations for the rating level.

• Exceptions – Not all of the Diamond Rating Guidelines will apply to all property types. AAA inspectors will only use the sections of the Diamond Rating Guidelines that are appropriate for the property classification in assessing the overall Diamond Rating. If an attribute exists at the property, it will be rated accordingly.

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EXTERIOR

General Curb Appeal

Minimal quantity, variety and/or coordination of basic materials

Basic design and effect

Increased quantity, variety and/or coordination of

Modest design and

Decorative materials

Well-coordinated and distinctive design

Significantly enhanced

Upscale materials

Substantial, cohesive and impressive design

Upscale effect

Luxurious materials

Leading-edge design and effect

Building Structure & Design

Basic materials, design and/or function

Modest enhancements to materials, design and/or function e.g., roof mansard, gable, cupola, window shutters/sashes, siding, columns, railings

Significant decorative materials, design and/or function in the most prominent structural areas, such as the façade

Obvious distinctive effect e.g., enhanced roofs, window treatments/moldings, stone/veneer accents or balconies

Upscale enhancements

Substantial, cohesive and impressive design and effect throughout the property footprint

Grand architectural features

Leading-edge design and effect throughout the property footprint

Landscaping

Minimal quantity, variety of plants and/or landscape materials

Basic surroundings and visual interest quantity, variety of plants and/or landscape materials

Some surroundings reflect a coordinated design of moderate visual interest

Significant, decorative quantity, variety of plants and/or landscape materials

Overall decorative design

Creates an obvious visual interest in most areas

The entire grounds are professionally planned and manicured with an extensive use of appropriate, mature plants and landscape materials

Cohesive, upscale design that withstands seasonal weather conditions

At least one upscale accent feature e.g., statuary, water feature, serenity garden

Luxuriant landscape

Leading-edge design and effect that withstands seasonal weather conditions

Multiple upscale accent features are meticulously integrated by design e.g., statuary, water feature, serenity garden

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EXTERIOR

Main Entrance function

Covered entry door

If covered entry has drive-through capability, capacity is limited to one-car width materials, design and/or function

Covered entry door

If covered entry has drive-through capability, capacity is limited to one-car width

One additional feature e.g., bench seating, double entry doors, automatic entry doors, revolving doors, entry vestibule, enhanced façade or driving surface

Significant decorative materials, design and function

Covered drive-through entry capacity is appropriate for the size of the lodging (minimum two-car width or depth)

At least three additional features e.g., bench seating, double entry doors, automatic entry doors, revolving doors, entry

Upscale materials, design

Covered drive-through entry with capacity greater than two-car width and depth

At least three additional features e.g., bench seating, double entry doors, automatic entry doors, revolving doors, entry and effect

Covered drive-through entry with capacity greater than two-car width and depth

Expanded drive or courtyard

Additional Guest Impressions and Features The following items are not assigned a Diamond Rating, but are factored into the overall rating of the exterior/public areas.

Location – The impression made by the location of the property, proximity to attractions or natural features.

Parking – The availability of free on-site parking for guest vehicles.

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PUBLIC AREAS

General Décor Style

Predominantly basic materials, design

Minimal function and/or coordination

Adequate level of comfort materials, design

Increased function and/or coordination

Enhanced level of

Distinctive style

Significant

Well-coordinated, with increased functionality; open-concept designs that facilitate social interaction

Obvious degree of function

Well-coordinated, with increased functionality; open-concept designs that facilitate social interaction

Exceptional degree of

Floor Coverings e.g., basic linoleum/sheet vinyl, plain ceramic tile, painted concrete, low density pile carpet (with limited/no padding–floor feels hard)

Modestly enhanced e.g., floating wood laminates, patterned linoleum/vinyl, polished/stamped concrete, carpet tiles, medium density pile carpet of simple design/pattern (with padding that provides average comfort underfoot) and distinctive design with patterns, textures or inlays e.g., enhanced wood laminates, engineered wood flooring, carpet, ceramic/stone/glass tile, terra cotta, luxury vinyl tile/plank

Hard-surfaced floors have decorative area rugs in seating areas and other locations as appropriate

Highest grade materials and upscale design with patterns, textures or inlays e.g., wood, marble or other upscale stone floors, high density pile carpet (with padding that provides exceptional comfort underfoot)

Hard-surfaced floors have upscale area rugs in seating areas materials with custom inlays or textured enhancements e.g., wood, marble or other upscale stone floors, high density pile carpet (with padding that provides exceptional comfort underfoot)

Leading-edge design and effect

Area rugs are luxurious

Free Floor Space

Obviously restricted by size and/or placement of appointments

Modest restrictions due to size and/or

No restrictions, as appointments is well-proportioned to area size and traffic flow

Area size and appointments provide an obvious degree of spaciousness allowing increased ease of movement for guests

Area size and appointments provide an abundance of space that contributes to the ultimate level of comfort and relaxation

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Furniture Quality

Minimal function and/or coordination

Provides an adequate level of comfort materials, design

Increased function and/or coordination

Provides an enhanced level of comfort

Significant distinctive materials, design

Well-coordinated with increased functionality

Provides an obvious degree of comfort e.g., granite/stone, solid wood, polished metals, high-gloss lacquers, veneer finishes with solid wood accents, high-grade laminate insets

Upscale design and/or function e.g., antiques, leather, plush padding, designer fabric, sculptured shape, crisp line

Custom workmanship

Guest Service Area(s)

Basic, small counter registration

Enhanced front desk e.g., size or design

Multiple guest service capability

Enhanced front desk/pods/alternative check-in methods capability

Part of a spacious common area

Uniformed staff check-in methods

Multiple guest service areas e.g., front desk, bell stand, concierge, video kiosk

Part of a spacious common area

Uniformed staff check-in methods areas e.g., front desk, bell stand, concierge, video kiosk

Part of a spacious common area

Uniformed staff

Staffed concierge area (minimum 16 hrs./day)

Illumination

Basic fixtures

Good level of overall illumination design, materials, positioning and/or

Decorative and well-coordinated design, materials and/or function

Well-positioned

Fixtures reflect upscale design

Well-positioned

Excellent level of overall illumination enhances the intended use of the space

Custom fixtures of outstanding quality

Well-positioned

Excellent level of overall illumination enhances the intended use of the space

Leading-edge illumination effect that provides day/night transition

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Seating Layout

Minimal or no capacity

Expanded overall capacity

Multipurpose hard and soft seating

Expanded capacity for each function (soft seating, dining, workspaces)

Expanded capacity for each function (soft seating, dining, workspaces)

Multiple conversational groupings

One semi-private area (away from traffic flow)

Expanded capacity for each function (soft seating, dining, workspaces)

Multiple conversational groupings

Multiple semi-private areas (away from traffic flow)

Wall Coverings e.g., drywall with basic paint finish or plain vinyl coverings

Rubber or vinyl baseboards e.g., knockdown, orange peel, comb, slap brush

Carpeted baseboards

Decorative e.g., expert-smooth painted drywall, plaster/Venetian plaster, vinyl coverings/wood planks/veneers/stone, accent wall(s)

Wood, ceramic tile or enhanced composite e.g., expert-smooth painted drywall, plaster/Venetian plaster, vinyl coverings/wood planks/veneers/stone, accent wall(s)

One upscale design enhancement e.g., furniture-finish wood planking, soft wall coverings, crown/cove molding, wainscot, architectural feature

Oversize (>4”) wood/stone e.g., expert-smooth painted drywall, plaster/Venetian plaster, vinyl coverings/wood planks/veneers/stone, accent wall(s)

Multiple design enhancements throughout e.g., furniture-finish wood planking, soft wall coverings, crown/cove molding, wainscot, architectural feature

Oversize (>4”) wood/stone

Leading-edge effect

Enhancements

Poster(s) or common artwork with unframed/thin, un-enhanced wood, metal, or plastic frame(s)

Common knickknacks

Common artwork with enhanced frame(s) -Or- other modest appointments e.g., live plants, floral displays, prints, assorted pieces, sculptures, accent wall, water features, fireplace decorative framed artwork or appointments that provide distinctive appeal e.g., live plants, floral displays, prints, assorted pieces, sculptures, accent artwork or appointments

Varied assortment that provides a thematic upscale appeal e.g., live plants, floral displays, prints, assorted pieces, sculptures, accent artwork or appointments

Varied assortment that provides a thematic upscale appeal

Variety of styles and accent pieces e.g., custom artwork, limited edition prints, canvas art, tapestries, or lithographs with enhanced matting and preservation frames, assorted artisan pieces, sculptures

Lodging Approval Requirements & Diamond Rating Guidelines Page 17

Connective Technology

Basic level of connectivity to include wireless internet access

Wireless internet access available throughout the property e.g., multiple routers, consistent signal strength

Convenient electrical outlets

Workspaces with printing capability

Wireless internet access available throughout the property e.g., multiple routers, consistent signal strength

Convenient electrical outlets

Workspaces with USB or other alternative charging capability

Remote access printing capability

Additional connectivity options e.g., interactive electronic reader board with local information, boarding pass kiosk, device available for electronic check-in/check-out, RFID keys, mobile device check in

Superior internet speed and capacity available throughout the property e.g., multiple routers, consistent signal strength

Remote guest service access through mobile device

Remote access printing capability

One additional technology feature e.g., mobile device room key access, wireless charging systems, advanced business computing equipment

Superior internet speed and capacity available throughout the property e.g., multiple routers, consistent signal strength

Advanced guest connectivity capability across all guest interactions (front desk, bell service, concierge, maintenance, food and beverage, housekeeping, recreation)

One additional technology feature e.g., mobile device room key access, wireless charging systems, advanced business computing equipment

Leading-edge technology

Elevator

Elevator is available for guest use in all multi-story buildings

Basic elevator with no enhancement multi-story buildings

Landing includes at least one accent feature e.g., chair/sofa, table, lamps/wall sconce, phone, artwork, mirror, flowers/plants multi-story buildings

Elevator includes decorative appointments

Landing includes multiple accent features e.g., chair/sofa, table, lamps/wall sconce, phone, artwork, mirror, flowers/plants

Multiple elevators

Upscale appointments

Landings are recessed and include multiple accent features e.g., chair/sofa, table, lamps/wall sconce, phone, artwork, mirror, flowers/plants

Additional service elevator is available for staff use

Multiple elevators

Elevator cabs have additional features e.g., high speed, destination dispatch, dual call button panels, television, music, card key access, voice indicators

Landings are recessed and include multiple accent features e.g., chair/sofa, table, lamps/wall sconce, phone, artwork, mirror, flowers/plants

Additional service elevator is available for staff use

Lodging Approval Requirements & Diamond Rating Guidelines Page 18

Exercise Facility

Not available

Designated room on site

Three pieces of cardio/strength equipment

Mirrors Television Water cooler Towels Clock Sanitizer

Designated room on site

Four or more pieces of professional grade equipment

Mirrors Television Water cooler Towels Clock Sanitizer

Additional personal training options e.g., free weights, benches, floor mats, physio balls, toning bars/rollers

Specialized, high-impact flooring

Multiple televisions or individual televisions for each piece of cardio equipment

One additional amenity e.g., infused water, bottled water, chilled towels, aromatherapy scents, ear buds, fresh fruit

Upscale facility

Full array of state-of-the-art fitness equipment appropriate with room count

Provides an obvious degree of spaciousness

Additional personal training options e.g., free weights, benches, floor mats, physio balls, toning bars/rollers

Specialized, high-impact flooring

Multiple televisions or Individual televisions for each piece of cardio equipment

Three or more additional amenities e.g., infused water, bottled water, chilled towels, aromatherapy scents, ear buds, fresh fruit

Leading-edge facility

Full array of state-of-the-art fitness equipment appropriate with room count

Provides an obvious degree of spaciousness

Luxurious health club environment with attendants

Personal training options / guided programs

In-room exercise programs available

Specialized, high-impact flooring

Multiple televisions or Individual televisions for each piece of cardio equipment

Comprehensive array of amenities

Dressing area includes lockers, showers and restrooms

Athletic gear available

Lodging Approval Requirements & Diamond Rating Guidelines Page 19

Food & Beverage Outlets

Restaurant

OR

One quick-service outlet on site i.e., comparable to a One Diamond restaurant

One full-service restaurant i.e., comparable to a Two Diamond restaurant

Lounge or bar area

Grab-and-go option available

Upscale, full-service restaurant i.e., comparable to a Three Diamond restaurant

Separate lounge or bar area

Room service available for breakfast, lunch and dinner

Multiple outlets including an upscale, full-service restaurant i.e., at least one is comparable to a Four Diamond restaurant

Separate lounge or bar area

Room service available 24/7

Breakfast Area Standard continental breakfast minimum: juice, pastry, and hot beverage

Expanded breakfast including at least one hot item.

e.g., waffles/pancakes, eggs, breakfast meats

Dedicated area with modest restrictions due to size and/or placement of appointments

Limited seating is

Television

Expanded breakfast includes multiple hot items e.g., waffles/pancakes, eggs, breakfast meats

Appointments are well-proportioned to area size, with appropriate seating for the size of the establishment

Clearly refined menu

Full service

Upscale surroundings

Appointments are well-proportioned to area size, with appropriate seating for the size of the establishment

Not applicable

Meeting Rooms

Small (size of one to two guest rooms)

Expanded meeting space

Decorative appointments

Comprehensive facility

Ample variety of meeting rooms e.g., ballroom, boardroom, theater, and/or meeting rooms of various sizes

Upscale appointments

Comprehensive facility

Latest technology

Ample variety of meeting rooms e.g., ballroom, boardroom, theater, and/or meeting rooms of various sizes

Luxuriously appointed, first-class facilities

Leading-edge effect

Comprehensive facility

Latest technology

Lodging Approval Requirements & Diamond Rating Guidelines Page 20

Restrooms

Restroom available

Multiple restrooms in a convenient location (If property has expanded meeting facilities, then additional restrooms are available in proportion)

Upscale appointments

Multiple restrooms in a convenient location (If property has expanded meeting facilities, then additional restrooms are

Multiple locations

First-class with luxurious appointments

Multiple restrooms in a convenient location (If property has expanded meeting facilities, then additional restrooms are

Signage Throughout Property

Limited locations

Limited locations

Decorative materials, design enhancements

Ample locations

Intuitive, upscale materials, design and location

Custom materials, Intuitive design

Creatively placed for a leading-edge effect

Sundries & Shops

Modest selection of amenities available at the front desk

In vending machine e.g., toothbrush/paste, razors, mouthwash, shower caps, combs

Dedicated sundry area

Conventional gift shop offering a moderate variety of merchandise e.g., health and beauty items, food, beverage, basic technology accessories and reading

Upscale gift shop providing a wide variety of merchandise

Property is conveniently connected to shopping area

Variety of first-class shops

Property is conveniently connected to shopping area

Lodging Approval Requirements & Diamond Rating Guidelines Page 21

Swimming Pool

Pool area reflects the use of modest materials and design

Limited amount of furniture in simple or mixed styles

Well-appointed with decorative features and enhanced design

Good variety of comfortable, coordinated pool furniture

Well-appointed with upscale materials and design

Good variety of comfortable, coordinated pool furniture

Includes at least one additional feature e.g., hot tub, whirlpool spa, steam room, sauna, fountain, waterfall, zero-entry, infinity edge, children’s splash pad, kiddie pool, water slide

Food and beverage service is available poolside appointments e.g., in-pool seating, sculptures, water feature, exotic plants and gardens, stone/tile surfaces with designer inlays

Good variety of upscale pool furniture

Includes at least one additional feature e.g., hot tub, whirlpool spa, steam room, sauna, fountain, waterfall, zero-entry, infinity edge, children’s splash pad, kiddie pool

Additional poolside amenities e.g., cabanas, Bali beds, umbrellas, lotions, food and beverage outlet

Attendants on duty

Food and beverage service is available poolside

The following items are not assigned a Diamond Rating, but are factored into the overall rating of the exterior/public areas.

Ceilings – The impression made by the quality of ceiling finishes in the public areas.

Additional Recreational Facilities/Programs – The availability of substantial on-site recreational facilities.

Spa – The availability of on-site spa facilities.

Resort / Non-use Fee(s) – A detraction for the automatic collection of separate fees for facilities, amenities or services regardless of guest use.

Overall Impression – The overall subjective impression of the exterior and public spaces.

Other – The general impression made by the design, layout or other standout features.

Lodging Approval Requirements & Diamond Rating Guidelines Page 22

GUEST ROOMS

Minimal function and/or coordination materials, design

Increased function and/or coordination materials, design

Well-coordinated, with increased functionality

Obvious degree of comfort

Comprehensive design reflecting streamlined, trendy, contemporary or traditional styles function

Well-coordinated, with increased functionality and effect

Bed / Bedding design (headboard, bed base, mattress and bed covering)

Bed linens are of common blends, thread counts (sheer, coarse to touch, quilted spreads)

Pillows are of a standard grade (thin polyester batting)

(headboard, bed base, mattress and bed covering) e.g., quilted or soft top mattress, duvet

Bed linens are smooth to touch

Pillows are of an enhanced grade (thick cluster fiber)

Decorative headboard e.g., upholstered, multiple textures, shelving, reading lights, oversize mural

Mattress includes comfort enhancement e.g., pillow top, foam padding

Bed linens are smooth to touch

Pillows are of an enhanced grade (thick cluster fiber)

Three accent features to bed linens e.g., triple sheeting, overstuffed duvet, skirting, wrapped box spring, bed throw/scarf, multiple pillows, embroidered pillow cases/shams

Oversize or custom made headboard, bed base, mattress

Bed linens are very soft to the touch and tightly woven

Pillows are of an upscale grade e.g., down, natural memory fibers, hypo-allergenic, gel

Three accent features to bed linens e.g., triple sheeting, overstuffed duvet, skirting, wrapped box spring, bed throw/scarf, multiple pillows, Bed linens have a luxuriously soft, silk-like feel

Pillows are of an upscale grade e.g., down, natural memory fibers, hypo-allergenic, gel

Three accent features to bed linens e.g., triple sheeting, overstuffed duvet, skirting, wrapped box spring, bed throw/scarf, multiple pillows, Lodging Approval Requirements & Diamond Rating Guidelines Page 23 e.g., basic linoleum/sheet vinyl, plain ceramic tile, painted concrete, low density pile carpet (with limited/no padding— floor feels hard) e.g., floating wood laminates, patterned linoleum/vinyl, polished/stamped concrete, carpet tiles, medium density pile carpet of simple design/pattern (with padding that provides average comfort underfoot) and distinctive design with patterns, textures or inlays e.g., enhanced wood laminates, engineered wood flooring, carpet, ceramic/stone/glass tile, terra cotta, luxury vinyl tile/plank

Hard-surfaced floors have decorative area rugs in seating areas design with patterns, textures or inlays e.g., wood, marble or other upscale stone floors, high density pile carpet (with padding that provides exceptional comfort underfoot)

Hard-surfaced floors have upscale area rugs in seating areas materials with custom inlays or textured enhancements e.g., wood, marble or other upscale stone floors, high density pile carpet (with padding that provides exceptional comfort underfoot)

Leading-edge design and effect

Hardwood or fine quality tile/stone surface at entry

Area rugs are luxurious appointments is well-proportioned to room size and traffic flow

Room size and appointments provide an obvious degree of spaciousness allowing increased ease of movement for multiple guests appointments provide an abundance of space that contributes to the ultimate level of comfort, privacy and relaxation for multiple guests

Furniture Quality

Minimal function and/or coordination materials, design

Increased function and/or coordination

Significant distinctive materials, design

Well-coordinated, with increased functionality…