PWS_Video Wall Maintenance Updated 22 June.pdf

PERFORMANCE WORK STATEMENT (PWS)

FOR

Video Wall Maintenance

AT

109AW – STRATTON ANGB

June 22, 2020

1. DESCRIPTION OF SERVICES: The contractor shall provide all management, tools, supplies, equipment, and labor necessary to provide audiovisual maintenance support for custom-built integrated AV system in bldg. 1, Wing Conference Room and bldg. 25, Tactical Operations Center.

1.1 PERIOD OF PERFORMANCE: Base Period: 01 July 2020 – 30 June 2021

Option Period 1: 01 July 2021 – 30 June 2022 Option Period 2: 01 July 2022 – 30 June 2023 Option Period 3: 01 July 2023 – 30 June 2024 Option Period 4: 01 July 2024 – 30 June 2025

1.2 SPECIFIC REQUIREMENTS: Contractor must provide audio visual maintenance support services including, but not limited to: annual preventative maintenance (PM) inspections, on-site service calls, parts repair/replacement as needed, software updates and upgrades (per OEM guidance) and help desk technical support for end user instruction and troubleshooting of systems as necessary.

1.2.1 At least one (1) preventative maintenance (PM) visit shall be included per contract year.

This visit shall be inclusive of all parts, labor, travel, consumables and supplies which are necessary to complete the OEMs suggested PM protocol.

1.2.2 The service contract must provide unlimited on-site visits with a maximum 72 hour on-site response time (for issues that cannot be resolved remotely via telephone or Internet).

1.2.3 All parts used in the PM and repairs must be guaranteed, factory-tested, OEM quality parts.

1.2.4 Maintenance performed shall consider the manufacturer’s latest technical developments, repair procedures, application updates, diagnostic software, and planned maintenance procedures.

1.2.5 Contractor must be knowledgeable of the audiovisual systems installed.

1.3 TECHNICAL SPECIFICATIONS:

See attached Equipment Listing for Wing Conference Room and Tactical Operations Center Wing Conference Room (only primary components listed – not all inclusive)

*OBLX free-standing KVD-5521 video wall. 55” display with 2x3 configuration to include digital windowing hardware interface (Mfg part # KVD-55212X3FSVW)

*Digital Media Presentation System (Mfg part # CR-DMPRES)

*Polycom GS700 IP only video teleconferencing w/12x main camera (Mfg part # PLCMGS700 IP)

Tactical Operations Center (only primary components listed – not all inclusive)

*Digital Media Core System includes: 64X64 digital matrix switcher, control system processor, power supply; controlled power modules, PoE distribution switch; 20" wired touchpanel; and digital TX/RX core/edge data transport hardware (Mfg part # 64-8890-1212)

* Commercial Flat Panel Bundle. Includes six commercial 70" 1080p HD flat panels rated for 24x7 operation; wall mounting brackets; and installation hardware (Mfg part # 10-3668-1212)

1.4 RECORDS AND REPORTS:

The Contractor shall, commensurate with the completion of each service call (inclusive of warranty service), provide the Government technical representative with a copy of a field service report/ticket identifying the equipment name, manufacturer, model number, and serial number of the equipment being serviced/repaired and detailing the reason for the service call, a detailed description of the work performed, the test instruments or other equipment used to affect the repair or otherwise perform the service, the name(s) and contact information of the technician who performed the repair/service, and for information purposes, the on-site hours expended and parts/components replaced.

2. GENERAL INFORMATION:

2.1 HOURS OF OPERATION: The Contractor is responsible for providing services between the hours of 0730 to 1500, Monday through Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this performance work statement (PWS) when the Government facility is not closed for the above reasons.

2.1.1 Federal Observed Holidays:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

2.2 SECURITY REQUIREMENTS: This standard language is for contractor employees with an area of performance within Government controlled installation, facility, or area. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the Government representative. The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by the local installation’s Security Forces, Director of Emergency Services or local Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by DoD, HAF and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

2.2.1 Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (AFI 31-101 and AFI 10-245), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

2.2.2 In accordance with AFI 10-701, Operations Security, OPSEC PMs/SMO/SMNCOs/Coordinators will provide OPSEC training or training materials to contract employees within 90 days of employees' initial assignment to the contract and annually thereafter. General organizational orientations may need to be supplemented by duty-related orientations in the work center targeted toward specific critical information and vulnerabilities associated with the work. Initial OPSEC training is locally generated and will be provided during badge issue.

2.2.3 All contractor employees, to include subcontractor employees, requiring access to Government Installations, Facilities and Controlled Access areas shall complete locally generated AT training equivalent to AT Level I awareness training within 10 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable."

2.2.4 The use and possession of controlled substances to include marijuana (medical or recreational use) on the installation is in violation of Title 10 US Code 912a. Art 112a. Contractors are notified this policy is strictly enforced and violators will be denied entry. Personnel caught on the installation can be prosecuted.

3. PERFORMANCE REQUIREMENTS SUMMARY:

3.1 Contractor shall provide all labor, personnel, test equipment, standard service vehicles, tools, material, supervision, and other items necessary to perform troubleshooting, preventive maintenance, and all operational checks and adjustments required to maintain all audio visual systems at an optimum level and meet the system configuration and factory specifications.

3.2 Contractor shall maintain and provide thorough records of all troubleshooting, service activities, site performance history, system issues, and resolutions to the Government. A report of all scheduled and unscheduled maintenance actions should be submitted NLT 5 days after performance completion. Each report shall be signed and dated by the technician performing the work.

4. GOVERNMENT FURNISHED PROPERTY (GFP) AND SERVICES: The US Government will not provide any equipment, fuel, personnel, utilities or facilities to the contractor for the execution of this contract. Should an emergency arise, only the necessary basic lifesaving and life support measures will be provided during the emergency.

5. CONTRACT MANPOWER REPORTING APPLICATION (CMRA):

The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the 109th Airlift Wing via a secure data

Performance Objective

PWS

Paragraph

Standard Performance Threshold

Method of surveillance

Perform scheduled/unscheduled maintenance

1.2

Completed/sign ed checklist

Provide Government rep a report NLT 5 calendar days after performance completion

On site by Government Rep

Service Report

1.4

Submit to Government Rep

Report submitted by NLT 5 calendar days after troubleshooting event).

N/A collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2015. Contractors may direct questions to the help desk at: http://www.ecmra.mil/ Contractors may charge a reasonable fee for this reporting requirement. If you choose to charge for this reporting, the charge must be annotated as a separate item on your quote. If there is no charge, this should be annotated as well.

According to the Army CMRA Website (https://cmra.army.mil/notices/Disclosure.aspx) “The public reporting burden for this collection of information is estimated to average 5 minutes per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information.”