CUI

PERFORMANCE WORK STATEMENT (PWS)

Local Telecommunication Services for Session Initiated Protocol (SIP) Trunking

159th Fighter Wing and Geographically Separated Units (GSUs)

New Orleans, Louisiana

1. INTRODUCTION

1.1. Objective

This requirement will replace essential Local Telecommunication Services (LTS) and Long- Distance (LD) that are currently provided via Emulated SIP (BVoIP) circuits with session initiation protocol (SIP) trunks. These services will support the 159th Fighter Wing and its Geographically Separated Units (GSUs). Site-specific equipment connectivity requirements are identified in Appendix 1, along with required features. This LTS will support the installations 24 hours a day/seven days a week/365 days a year (24/7/365).

1.2. Background

The Department of Defense (DoD) Chief Information Officer (CIO) has mandated all LSTDM transport technologies used for mission-related tasks be retired and replaced with IP-based technologies. Due to changes in technology, equipment, and processes, it has become evident that the Government should acquire these services in a performance-based manner. The requirement herein represents the site’s performance-based requirements for local, long-distance “dial-tone” and ancillary services.

2. SCOPE

The Contractor shall provide all labor, tools, facilities, materials, and services needed to perform and provide local access to the designated circuit demarcation point(s) identified in Appendix 1 to this PWS. These services shall include any equipment, wiring, or infrastructure to ensure the Contractor’s proposed solution is compatible with the Government’s current infrastructure without additional Government expense. The Contractor shall follow all Federal Communications Commission (FCC), Public Utility Commission (PUC), Department of Defense (DoD), AF, and industry standards for this requirement. The Government does not authorize aerial cable installations.

2.1. Outages

• 2.1.1. Scheduled Outage: The Contractor shall notify the Government POC of any scheduled outage that will affect any telecommunication service NLT 30 days prior to the scheduled outage. The Contractor shall provide a detailed explanation for the outage to include the amount of downtime and end users affected.

• 2.1.2. Unscheduled Outages: The Government POC shall assign the category of the outage and establish the repair priority. The Contractor shall notify the Government POC verbally of problem(s) and follow-up with documentation via email within the time specified for each outage type.

• 2.1.3. Outage Procedures: In all cases, notification shall include: Reason for interruption; Duration; Start and stop times; Affected equipment, lines, and buildings; and Restoration action.

• 2.1.4. Outage Priority, Restoration of Service, and Maintenance:

• 2.1.4.1. Catastrophic Outage: Demands immediate attention (total loss of service at a site). The Contractor shall respond to the outage NLT one hour of receipt of notification and advise the Government POC of its restoration procedures. Updates shall be provided NLT every four hours.

• 2.1.4.2. Emergency Outage: Demands rapid action (severely hampers mission). The Contractor shall respond to the outage NLT one hour of receipt of notification. The Contractor shall restore service NLT eight hours from response.

• 2.1.4.3. Serious Outage: Demands timely action (degraded service). The Contractor shall respond to the outage NLT one hour of receipt of notification. The Contractor shall restore service NLT 24 hours from response.

• 2.1.4.4. Routine Outage: Minimally disrupts service. The Contractor shall respond to the outage NLT one hour of receipt of notification. The Contractor shall restore service NLT two calendar days from response.

2.2. Services Summary (SS)

Performance Element Number

Performance Objective PWS Paragraph

Performance Threshold

1 Perform and provide local access at demarcation points.

2 Continuous operation with 99.9% availability per site.

2 Inform the Government POC of scheduled outages.

2.1.1 Timely and detailed

notification provided 100% of the time.

3 Respond and restore Catastrophic Priority service outages.

2.1.4.1 Timely response and

restoration provided 100% of the time.

4 Respond and restore Emergency Priority service outages.

2.1.4.2 Timely response and

restoration provided 100% of the time.

3. GOVERNMENT PROVIDED SPACE AND SERVICES

3.1. Rack Space: The Government will provide adequate 19” rack space in the demarcation points at each of the four locations for the installation of the Contractor’s provided transmission equipment.

3.2. Environmental Controls: The Government will provide sufficient environmental controls and primary/emergency conditioned power sources to operate the Contractor’s equipment.

3.3. Wall Space: The Government will also provide adequate wall space at each demarcation point.

4. GENERAL REQUIREMENTS

4.1. Personnel: The Contractor is solely responsible for ensuring sufficient personnel are assigned to this requirement, possessing the qualifications and certifications to perform the requirements listed herein.

4.2. Government Emergency Telecommunications Service (GETS): The Contractor must have NPA (710) in the switch to allow access to the GETS line assigned to a specific site.

4.3. Interconnection Agreements and Cutover Plans: The Contractor shall develop and submit an Initial Cutover Plan with their technical quote. A Final Cutover Plan is required NLT ten (10) working days after contract award. This plan shall include the installation of services for cutovers, detailing the transition of existing services and the installation of the new service at Jackson Barracks.

5. APPENDICES

APPENDIX 1 – SITE SPECIFIC REQUIREMENTS

5.1. Required Services and Features

The Contractor shall provide direct SIP Trunking commercial communications services to the four locations listed below. Innovative technical solutions are encouraged but must be compatible with the Government’s current PBX infrastructure at each site.

5.2. Service Delivery Locations & Required Capacity

Location Required Concurrent Call Paths

Required

DID

Numbers

Notes

159th Fighter Wing, NAS JRB New Orleans, LA

48 620 Transition Service; Port all existing DIDs. Site Code NWOULAZU

236th CBCS, Hammond, LA

12 100 Transition Service; Port all existing DIDs. Site Code HMNDLA62

259th ATCS, Alexandria, LA

12 60 Transition Service; Port all existing DIDs. Site Code ALXNLAEE

Jackson Barracks, New Orleans, LA

12 60 New Installation. Requires new circuit, new equipment installed, and 60 new DIDs.

TOTAL 84 840

5.3. New Installation - Jackson Barracks

The Contractor shall perform a new and complete installation for the Jackson Barracks location. This shall include, but is not limited to, the installation of a new telecommunications circuit to the facility, all required Customer Premise Equipment (CPE), and the provisioning of 100 new DID numbers.

5.4. Circuits to be Disconnected/Replaced

This contract will replace the existing IP-Flex circuits at NAS JRB (NWOULAZU), Hammond (HMNDLA62), and Alexandria (ALXNLAEE). The circuit at Pineville (PIVLLA56) is being disconnected separately and will not be replaced.

5.5. Public Listings:

Contractors shall provide one (1) public listing in the Government Section for the main number at each of the four locations.

5.6. Telephone Directories:

Contractors should provide an electronic telephone directory annually in .pdf format.

5.7. E911 Compatibility

The Contractor shall include a description of how 911 calls are routed through their telephone system to ensure compliance with Kari’s Law. The solution must ensure that when a 911 call is dialed from any Multi-Line Telephone System (MLTS), it reaches the appropriate Public Service Answering Point (PSAP) with the correct physical address of the calling site.

APPENDIX 2 - DEFINITIONS & ACRONYMS

Definitions

Term Definition

Call Setup Success Rate

(CSSR)

The fractionalized amount of calls that make a successful connection to a dialed number, this is divided by the total number of calls placed.

Circuit Termination Circuit termination at the Government installation includes the Main Distribution Frame (MDF) for analog signals, Digital Signal Cross- Connect (DSX)-1 patch, cross connect panel(s) for T-1 circuits, and fiber optic patch panels for optical interface equipment.

Commercial Subscriber lines

(CSL)

A voice grade subscriber line serving directly from the Contractor’s central office switch to the customer’s location.

Competitive Local Exchange Carrier (CLEC)

A telephone company that competes with the established local telephone business by providing its own network and switching.

Contractor A supplier or vendor awarded a contract to provide specific supplies or service to the Government.

Customer Premise Equipment (CPE)

Any equipment located at a subscriber's premises and connected with a carrier's telecommunication network at the demarcation point.

Defective Service A service output that does not meet the standard of performance associated with the PWS.

Dropped Call Rate (DCR) The fractionalized amount of calls that experience a lost connection after a successful initial call establishment.

Edge Boundary Controller

(EBC)

A customer provided network node device that provides firewall, intrusion detection, and routing between the Vendor's IP Wide Area Network and the customer IP network.

Government Emergency Telecommunications Service

(GETS)

A White House-directed emergency phone service that provides emergency access and priority processing in the Public Switched Telephone Network (PSTN) during a crisis.

Session Initiation Protocol

(SIP)

A communications protocol for signaling and call control for telephone and Video Real-Time Systems over an IP-Based Unified Communication System.

SIP Trunking A Voice over Internet Protocol (VoIP) and streaming media service based on the SIP by which Internet telephone service providers (ITSPs) deliver telephone services.

Acronym

AF Air Force

AFI Air Force Instruction

BVoIP Business Voice over Internet Protocol

CIO Chief Information Officer

CLEC Competitive Local Exchange Carrier

CPE Customer Premise Equipment

DFARS Defense Federal Acquisition Regulation Supplement

DID Direct Inward Dial

DoD Department of Defense

EBC Edge Boundary Controller

FCC Federal Communications Commission

GETS Government Emergency Telecommunications Service

GSU Geographically Separated Unit

IAW In Accordance With

IP Internet Protocol

IT Information Technology

LD Long-Distance

LSTDM Legacy Switched Time Division Multiplexing

LTS Local Telecommunications Services

MLTS Multi-Line Telephone System

NAS JRB Naval Air Station Joint Reserve Base

NOC Network Operations Center

PBX Private Branch Exchange

POC Point of Contact

PSAP Public Service Answering Point

PSTN Public Switched Telephone Network

PWS Performance Work Statement

QASP Quality Assurance Surveillance Plan

SIP Session Initiation Protocol

WAN Wide Area Network