DRAFT_PWS_-_NGIC_Security_Maintenance_and_Support_Services_(SMSS).pdf

PERFORMANCE WORK STATEMENT (PWS)

Security Maintenance and Support Services

Part 1

General Information

1. GENERAL: This is a non-personal services contract to provide security maintenance and support services which are non-governmental in nature. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items (as identified in section 5.0 of this PWS) and non-personal services necessary to perform support services as defined in this Performance Work Statement (PWS) except for those items specified as Government Furnished Property (GFE) and services. The Contractor shall perform to the standards in this contract.

1.2 Background: The Security Maintenance and Support Services contract (SMSS) provides security staff support services for work which is non-governmental in nature and which exceeds the agencies’ present organic resources. The main site is the Rivanna Station complex located in a semi-rural area ten miles north of Charlottesville, Virginia. This site has a land footprint of approximately 75 secured acres and consists of three primary and portions of two ancillary facilities: primary facilities are (1) the NGIC Nicholson Building Sensitive Compartmentalized Information Facility (SCIF) (258K SF), (2) the Boulders One (BOULDERS 1) leased SCIF (64K SF), and (3) about 40% of the jointly operated Remote Delivery Facility (RDF). Ancillary facilities are: (1) a leased warehouse space (26K SF-located eight miles from the station), and (2) a leased overflow parking area on Boulders Road outside the main installation entrance. The population of the station at all locations will consist of military, government civilians, government Contractors, and foreign national mission partners.

1.3 Objectives: The SMSS Contractor shall provide National Ground Intelligence Center (NGIC) with security maintenance support services and specified equipment maintenance in a flexible manner without creating excess capability.

1.4 Scope: The Contractor shall schedule and perform Level-I Preventive Maintenance (PM) on the systems called out in Attachment 1 “List of Equipment to be Maintained” to keep systems operational and minimize the occurrence of NGIC incurring LEVEL-II Service Order or LEVEL III High Dollar Value type maintenance actions on the aforementioned systems. Schedule and perform all security maintenance tasks for NGIC buildings inclusive of providing all equipment necessary for fulfilling security requirements set forth in the PWS. Respond to service order requests whether initiated by Government employees or SMSS contractor employees and resolve service orders within constraints set forth in the PWS. Act upon LEVEL-II (Service Order) and LEVEL III High Dollar Value type maintenance when Contracting Officer Representative provides written approval to proceed on such type maintenance. Maintain SMSS service records to provide Government employees access to reliable data for workload estimates and budget preparations for SMSS contract. Comply with all security and safety requirements set forth in the PWS with an emphasis on an agile employee training program and monitor security and safety compliance as part of the contractor’s quality control plan to assure contractor meets or exceeds the performance standards set forth in the PWS for SMSS. Additionally, Section H content provides post award conditions that set limits when performance increases under the contract are in-scope.

1.4.1 Systems, Equipment, and Component Inventories: The quantities of systems, equipment, and components that the Contractor must maintain is found in Attachment 1 “List of Equipment to be Maintained”. The supporting data presented in the Attachment 1 “List of Equipment to be Maintained for each functional area are based on the data available at the time this PWS was prepared. Within thirty (30) calendar days of contract start date, the Contractor shall physically inventory the property and facilities described in Attachment 1 List of Equipment to be Maintained and confirm the categories and quantities of equipment items to be maintained. The completed inventory may become a basis for readjustment, and the Contractor shall conduct a 100% physical inventory at least once annually or as directed by the NGIC Property Book Officer. The completed inventory may become a basis for readjustment.

1.5 Period of Performance: The Period of Performance reads as follows:

Base Year: 1 February 2020 to 31 January 2021 Option Year 1: 1 February 2021 to 31 January 2022 Option Year 2: 1 February 2022 to 31 January 2023 Option Year 3: 1 February 2023 to 31 January 2024 Option Year 4: 1 February 2024 to 31 January 2025 FAR Clause 52.217-8: 1 February 2025 to 31 July 2025

1.6 Performance Summary: The Contractor’s performance under this contract will be evaluated Based on the Contractor’s Quality Control Plan, and the government developed Quality Assurance Surveillance Plan for the elements to be evaluated and to determine the performance rating. The Government will develop Acceptable Quality Levels for each area to be evaluated.

1.6.1 In-Progress Review (IPR): The Contractor shall conduct a monthly In-Progress Review (IPR) during the contract period of performance (PoP) to present and brief to the government the on-going status of maintenance services delivered under this PWS. The Contractor shall prepare and present at the IPR interim or summary reports which explain the results or work performed during the previous or current contract month and propose or describe all work projected to be performed or delivered during the next contract month. The Contractor IPR shall include copies of relevant reports, maintenance history or work order files as required to fully brief the government and explain or answer relevant questions concerning quality and quantity of services delivered.

1.7 General Information

1.7.1 Quality Control: The Contractor shall develop and conduct an effective quality control program to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement specific procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract.

The Contractor shall provide a proposed initial written Quality Control Plan (QCP) plan to the Contracting Officer (KO) and Contracting Officers Representative (COR) with their proposal. The QCP plan is a living plan. The Contractor’s QCP will include measurable QC methods for monitoring the QCP and documenting the regular conduct and enforcement of the provided QCP. An electronic copy of subsequent QCP changes shall be submitted to the KO and COR within 5 working days when changes are made following original submittal. After acceptance of the initial quality control plan the Contractor shall receive the KO’s acceptance in writing of any proposed change to his Quality Control (QC) system.

1.7.2 Quality Assurance: The government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP) as found in Technical Exhibit 1 – Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.7.3 Recognized Holidays: (Location and Mission Dependent) All Government offices will be closed, except for minimum essential personnel, during Federal holidays. Key Contractor labor may be required on Government Holidays if critical project work, involving utility and communication system outages, are scheduled on those days (normal frequency – once/yr). The observed Federal holidays for this contract are defined below:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks up to and not exceeding the total service hours defined within this PWS when the Government facility is not closed for the above reasons or other Federal or local command specified closings.

1.7.4 Hours of Operation: The contractor is responsible for conducting business, between the hours of 0600- 1800 hours Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.7.5 Place of Performance: The work to be performed under this contract will be performed at the Nicholson Building, 2055 Boulders Road, Charlottesville, VA 22911 and Boulders-1 Lease Facility, 3016 Boulders Court, Charlottesville, VA 22911.

1.7.6 Type of Contract: The government will award a Firm-Fixed Price (FFP) type contract.

1.7.7 Security Requirements: Contractor personnel performing work under this contract must have a Top Secret Level upon submission of proposal. The Contractors key personnel under this contract shall possess a current (active) DoD TOP SECRET Security Clearance (TS/SCI) with a Special Background Investigation (SBI) and have eligibility for Sensitive Compartmented Information (SCI) indoctrination at time of the proposal submission, and must maintain that level of security clearance for the life of the contract. All other Contractor personnel performing work within the SCIF shall possess a current (active) DoD TOP SECRET Security Clearance (TS/SCI) with SCI eligibility prior to beginning contract performance. The Contractor shall comply with all security requirements in accordance with the DD Form 254 and all DD Form 254 attachments and addendums. All on-site Contractor personnel performing duties within the SCIF must be cleared for DoD TOP SECRET with a Special Background Investigation (SBI) and be indoctrinated for Sensitive Compartmented Information (SCI) (ref. 9.5 Security Requirements.

1.7.7.1 PHYSICAL Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. All personnel involved in providing the services required by this PWS shall, at Contractor’s expense, complete annually an approved Anti-Terrorism and Force Protection (AT/FP) awareness training course. The Contractor shall provide proof of completed training. At the close of each work period, government facilities, equipment, and materials shall be properly and safely secured IAW all applicable regulations, laws, ordinances and local policies.

1.7.7.2 Contracted Employee Emergency Contact Information: The contractor shall provide the COR with an emergency phone number for twenty-four hour, 7 day-a-week contact purposes.

1.7.7.3 Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons.

NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

1.7.7.3.1. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.7.7.3.2. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer Representative.

1.7.8 Special Qualifications: Lenel OnGuard Systems Engineer requires Lenel Certified Expert (LCE) certification, Security Systems Administrator requires a LENEL Certified Professional (LCP) certification.

1.7.9 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.7.10 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract:

perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.7.11 Key Personnel: The follow personnel are considered key personnel by the government:

Lenel OnGuard Systems Engineer, Security Systems Administrator and Security Specialist The contractor shall provide a contractor by name for the on-site lead who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor and shall be designated in writing to the contracting officer. The on-site lead or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The on-site lead or alternate shall be available between [ 8:00 a.m. to 4:00p.m.], Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons. Replacement of key personnel requires a review of the candidates certifications and qualifications by the government and requiresgovernment approval. Qualifications for all key personnel are listed below:

1.7.11.1 Lenel OnGuard Systems Engineer: Responsibilities include Design, installation, configuration, integration, testing and Maintenance of CCTV and Access Control System, Barriers and other Security Systems.

Working with LENEL Application System by Configuring Onguard Software, monitoring the Alarm Systems.

Linking the CCTV and Access Control System with the SQL database to store the data (Alarms, cardholders, access level, videos etc) in the Database storage. Installation, Configuration & Maintenance of Standalone E-lock System. Conduct customer site surveys and provide sales engineering support, including collecting and recording detailed operational, functional and technical requirements, developing project scopes, and providing overall system costing for Access Control & CCTV projects. Knowledge of design techniques, tools, and principle involved in the production of security plans, blueprint and drawings developing specific goals and plans to prioritize, organize, and accomplish work. Corrective Maintenance and Troubleshooting of the faults happened in cameras and Access control Systems.

Qualifications: Minimum five (5) years of experience working with physical security systems design and implementation (Access Control, Intrusion and CCTV systems) Certification with Lenel Access Control Systems - Current Lenel Certified Expert (LCE) required

• Identify, fix and provide information regarding resolution of vulnerabilities and incidents

• Keep abreast of new Physical Access Control technology developments and make recommendations regarding changes to current solutions

• Participate in requirements vetting, design and testing of applications integrating with Lenel OnGuard

• Support future Enterprise Physical Access Control initiatives and projects.

Required Skills:

• Well-developed knowledge of Lenel OnGuard Enterprise architecture

• Experience installing and configuring Lenel OnGuard Enterprise

• Experience managing Lenel OnGuard Enterprise Replication

• Experience troubleshooting Lenel OnGuard issues

• Knowledge of engineering and designing Lenel OnGuard solutions

• Knowledge of Windows 2016 Server and Fail-over Clustering

• Knowledge of Microsoft SQL Server – basic SQL queries, linked servers, operation, tuning, backup

• Excellent written and verbal communication skills and an ability to work closely with other engineers and system administrators.

• Experience creating documentation to include test plans, job aides and presentations

Required Clearances: Top Secret cleared; SCI Eligibility

1.7.11.2 Security Systems Administrator: Resposibilities include the following;

• System Administrator for Access Control System, Intrusion Detection Systems, and Video Surveillance Systems, including system monitoring, programming, reporting, troubleshooting

• Interface with management, customers, tenants, technicians, and alarm monitoring staff to answer inquiries, provide status reports, and resolve issues.

• Support maintenance of existing systems, installation of new systems, and proactive initiatives

• Performing device programming and configuration changes requested by the client.

• Performing daily enterprise system checks and status checking of communication links.

• Assisting in maintenance calls relating to workstations, software, servers, communications, badging, alarm monitoring, etc.

• Providing initial diagnostic troubleshooting and determining root cause of simple network and systems problems

• Performing backups of databases on master and regional servers.

• Performing daily archiving of events, alarm acknowledgements, and user transactions.

• Reviewing the security system's database error log files to include check of integrity and size of database on all servers.

• Performing preventive maintenance as needed.

• Developing and completing preventive maintenance checklists.

• Installs, maintains and troubleshoots project components.

• Installs components and wirings on Intrusion Detection System (IDS), Access Control Systems (ACS), and Closed Circuit Televisions (CCTV).

• Ensures work is in accordance with applicable codes and standard practices.

• Troubleshoots, diagnoses and recommends potential solutions for system errors and failures.

• Conducts quality assurance (QA) on all IDS, ACS and CCTV equipment installations.

• Conducts work order, manual interpretation, blue print interpretation, standards compliance and schematic diagram interpretation

• Programming of new components of the security system troubleshooting in the security software as required.

Qualifications required:

• Three (3) years’ experience in installation of security, video surveillance, card access and alarm systems of similar scope, type and complexity.

• Factory trained in the installation and maintenance of industry standard IDS, ACS and/or CCTV solutions, on the following systems; LENEL, HONEYWELL, PELCO, AVIGILON.

• Must have current certification as a LENEL Certified Professional (LCP)

Required Clearances: Top Secret cleared; SCI Eligibility

1.7.11.3 Security Specialist: Responsibilities include;

- Review, input, verify security clearance information on a variety of system access forms (i.e. 2875s, 7281s).

- Review, input, verify security clearance information on CAC (TASS) forms.

- Create, suspend/delete, update and issue facility badges to include expiration dates, PINs and re-scans (troubleshoot).

- Review, input, verify security clearance information for incoming visitors to the NGIC using JPAS/Scattered Castles and other NGIC specific databases.

- Review, submit verify security clearance information for outgoing visits of NGIC Government and Military personnel utilizing JPAS/M3 databases to include hardcopy memorandum/fax submissions.

- Personnel security information maintenance/updates to NGIC specific databases.

1.7.12 NON-KEY PERSONNEL: The Contractor shall provide experienced, qualified, and capable personnel to perform the work in this contract. Personnel shall be fully knowledgeable of all safety and environmental requirements associated with the work they perform. Personnel shall speak, read, and comprehend English to the extent that they can read and understand printed regulations, detailed written orders, operating procedures, training instructions and materials.

1.7.12.1 The Contractor shall ensure that all Contractor personnel present a professional appearance that is appropriate for their position. The CONTRACTING OFFICER (KO) or COR reserves the right to determine the acceptability of Contractor personnel appearance.

1.7.12.2 The Contractor shall be responsible for the conduct and appearance of Contractor personnel, to include sub- Contractors. Contractor personnel working in public view are perceived by others to represent Rivanna Station agencies and their actions may influence internal and external customers.

1.7.12.3 The Contractor shall ensure that the Contractor PM and all contractor employees wear clothing that allows visible and clear identification as Contractor staff during the work day, and shall provide such identification and or distinctive clothing at Contractor expense and as Contractor furnished equipment.

1.7.12.4 All Contractor personnel and representatives shall be governed by Federal rules, regulations, laws, directives, and requirements issued during the contract term relating to law and order and security on government property. The Contractor shall remove from the government site any Contractor personnel or representatives whose continued employment is deemed by the COR or designated government representative to be contrary to the public interest or inconsistent with the National Security interests of the government.

1.7.13 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all email and electronic or paper documents and reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. Suitable marking shall include the display of the contract number and company name, in addition to the title “Contractor” following the employees name on all email and other written communications.

1.7.14 Other Direct Costs: This category includes expenses associated with Level 2, Level 3 and Emergency SCIF response costs.

1.7.15 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may effect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.7.16 PHASE IN /PHASE OUT PERIOD: TBD

1.7.17 SAFETY REQUIREMENTS

1.7.17.1 The Contractor shall complete and submit to the NGIC Safety Office a Job Hazard Analysis (JHA) and completed DA Form 7566 for all activities for which they are appropriate and required by Army regulation, INSCOM or NGIC Safety policy and guidelines.

1.7.17.2 The Contractor shall employ persons who meet the appropriate health standards as prescribed by local, state, or federal public health regulations for the particular type of employment for which engaged. The Contractor shall comply with all Occupational Safety and Health Administration (OSHA) regulations and publications. The Government reserves the right to intervene in Contractor operations to protect the health and safety of Government employees and visitors.

1.7.17.3 The Contractor shall conform to all Rivanna Station fire, security, and safety regulations and requirements covering such premises in effect at any time during the performance of this Contract, including the submission of any required safety or accident reports as directed by referenced publications. The Contractor agrees to take all necessary steps and precautions to prevent accidents and preserve the life and health of Contractor and Government employees performing or in any way coming in contact with performance of this contract on such premises. The COR, upon request, will furnish information concerning safety, fire, and security regulations to the Contractor. Any violation of such regulations, unless immediately corrected as directed by the COR, KO, or other designated personnel, shall be grounds for termination of this contract.

1.7.18 HEALTH & SAFETY: The Contractor shall provide for the safety of workers, the public, and the protection of the environment within the scope of all contract services delivered by the Contractor.

1.7.19 SECURITY and FORCE PROTECTION

1.7.19.1 The Contractor shall employ persons as employees or agents who shall be citizens of the United States of America.

1.7.19.2 The Contractor shall obtain from all employees and agents of the Contractor at the time of their separation any and all installation passes, Common Access Cards, security access badges, or other identification issued to such persons during their employment. It is the responsibility of the COR to ensure the passes are collected and returned to the Nicholson Building security office, or other designated issuing office.

1.7.19.3 The Contractor recognizes that the contracted place of service is a military facility subject to force protection requirements that change from time to time based on the threat level. Force protection requirements may result in searches of Contractor personnel, equipment, and vehicles. During heightened threat levels other restrictions, such as restrictions on guests and temporary closures, are also possible. The Contractor recognizes that force protection requirements are a recognized non-compensable risk.

1.7.19.4 The Contractor shall be subject to and comply with all Federal, DoD, Army, INSCOM and local command Security policies, regulations and orders from authorized local Security staff. Violations of the stated authorities shall be deemed by the Commander and the KO to be sufficient grounds for termination of Contractor employees or termination for default of the Services Contract.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS

2.1.1. CONTRACTOR. A supplier or vendor having a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered but may include non-physical things such as meeting minutes.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. WORK WEEK. Is defined as Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement

AR Army Regulation CCE Contracting Center of Excellence CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative COTS Commercial Off the Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense FAR Federal Acquisition Regulation HIPAA Health Insurance Portability and Accountability Act of 1996 KO Contracting Officer LCE Lenel Certification Expert LCP Lenel Certification Professional OCI Organizational Conflict of Interest ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. SERVICES: The Government will provide the following services at the contract work site:

3.1.1 POLICE AND FIRE PROTECTION: The Contractor shall notify the appropriate office for emergency services and shall cooperate with all police and fire programs, drills, and instruction. The Contractors’ personnel shall be fully aware of all Rivanna Station emergency services, procedures, telephone numbers, and equipment locations.

3.1.2 LOCAL AREA NETWORK CAPABILITIES: The government will furnish the Contractor with access to the existing Local Area Network(s) (LAN) with Internet access. The government will be responsible for connectivity of equipment to the existing access point. The Contractor shall notify the appropriate office when maintenance, repair, or change in service is required. Contractor personnel shall not relocate government furnished access point(s) to the LAN or in any way tamper with the LAN lines. The government is responsible for approving Contractor requests for upgrades or changes in the LAN service provided at the government discretion.

The government will furnish the Contractor with access to the electronic mail system along with any necessary standard software packages it uses. Any nonstandard software requirements shall be the responsibility of the Contractor. These systems shall be utilized for official business only.

3.2 FACILITIES: The government will provide administrative and operational space in Rivanna Station facilities for Contractor use that are appropriate to the intended purpose. The government shall inspect the facilities available to the Contractor for compliance with the Occupational Safety and Health Act (OSHA) and abated hazards. The government will correct any subsequent OSHA hazards identified, taking into account safety and health priorities. Compliance with the Occupational Safety and Health Act and other applicable laws and regulations for the protection of the Contractor’s employees is exclusively the obligation of the Contractor. No alterations to the facilities shall be made without specific written permission from the government. In the case of alterations necessary for OSHA compliance, such permission shall not be unreasonably withheld. The Contractor shall return the facilities to the government in the same condition as received, fair wear, tear, and approved modifications excepted.

3.3 UTILITIES: All utilities in the facility will be available for the Contractor’s use in performance of tasks outlined in this PWS. The Contractor shall instruct employees in utilities conservation practices. The Contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

3.4 EQUIPMENT: The government will provide or make available automation information systems (typically PCs), shared copiers, printers, fax machines and plotters as necessary to perform services defined in the PWS. The Contractor shall return any accepted GFP in the same condition as received, normal wear and tear excepted, on the contract termination date. The Contractor shall be responsible for the cost of any maintenance, repairs, or replacement caused by negligence, abuse, or accidents by the Contractor. Title to all GFP shall remain with the Government. Lack of property does not relieve the Contractor from performing the tasks within this contract.

3.5 GOVERNMENT WORK ORDER RECEPTION: The government will provide and make available to the contractor a government network-based work order reception system for receiving service requests from the COR and/or Security Division for scheduling and tracking contractor service delivery for the reported issues.

3.6 STORAGE: The government will provide or make available file data storage systems adequate for the Contractor to provide specified master planning support services. Electronic systems will be used to the extent possible and when space restrictions limit the availability of hard copy storage.

3.7 PROVISION OF MATERIAL AND SUPPLIES. The Government may provide materials and supplies for the Contractor to utilize/install as part of Level II Service Orders or Level III High Dollar value (HDV) maintenance under this contract. When Government provides materials and supplies for Level II Service Orders or Level III HDVs, such orders shall reflect just the contractor’s labor cost as approved by the COR under PWS sections 5.1.2 and 5.1.3 below.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General : The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

PART 5

SPECIFIC TASKS

5. Specific Tasks:

5.1. Basic Services. The contractor shall provide the following levels/categories of maintenance and repair for each listed category of equipment serviced at all NGIC Facilities, owned or leased by the US Government and occupied by workforce in direct support of NGIC operations.

5.1.1 Level-I (Preventive) Maintenance (PM): Level-I maintenance includes scheduling and performing recurring scheduled labor, materials, supplies, and component parts, collectively termed as “preventive maintenance (PM)” or operator level maintenance checks and services, to be performed as Firm Fixed Price (FFP) services upon all categories of mission equipment or areas of the facilities on at least a monthly recurring basis, as described or defined by this PWS. Scheduled PM services include performing at least monthly recurring care and maintenance activities, by which the Contractor shall confirm proper and safe operation of the equipment, maintain clean, safe, and functional work spaces and mission equipment, and comply with both manufacturer’s guidance and NGIC requirements for the care of all spaces and categories of equipment listed in or defined by this PWS. PM prerequisites shall include inventorying, identifying and entering all equipment items or systems and their specific individual major components into an approved computerized maintenance management system (CMMS) within 30 days of contract award, and physically tagging each item of equipment with unique identifier codes. Actual PM activities shall include periodic inspection, cleaning, adjustment, calibration, operational and safety checks, assessments of equipment performance and condition, written summary of findings and actions taken during the PM, and proactive recommendations for repairs or replacement of components or systems. PM actions shall routinely involve performing operator start-up/shut-down tasks, assessing and trouble-shooting equipment quality of performance IAW manufacturer’s standards and defined NGIC requirements, and making minor repairs or adjustments intended to maintain or improve performance and prevent unexpected or pre-mature equipment breakage or failure. Actual cost details to perform Level-I PM services shall be documented in the CMMS and shall capture all man-hours, supplies and parts for each PM service, with a PM cost summary included for each completed PM event. All PM work activities shall be entered in the CMMS and also shall be entered into General Fund Enterprise Business System (GFEBS) as/when directed by the PWS requirements for contractor use of that Army system. PM as described in this section shall be included in the Firm Fixed Price (FFP) basic contract services and cost. All incidental supplies and materials required to deliver these specified services shall be included in the FFP cost for this service category and not separately invoiced.

5.1.2 LEVEL-II Service Order (SO) Maintenance: Level-II Maintenance shall be comprised exclusively of repairs or other maintenance actions to PWS-listed mission equipment or facility areas which are estimated to cost less than $2,000 per completed repair action. Level-II maintenance actions may be required due to unscheduled equipment failure, poor equipment or system performance or other causes or requirements encountered or discovered during or as a result of routine operation, and shall also be termed as “Service Order (SO)” work. SO’s requirements also may be identified or initiated during conduct of scheduled PM services, but shall include all maintenance, repair, alteration, and equipment service requirements, which are low-cost and minor in scope, and which are required to restore the equipment, system or facility area to acceptable condition, operation or performance. SO repairs may be identified by equipment or system operators or by maintenance staff. SO work will be funded as a separate contract line item (CLIN) and shall be performed without further input from the Government once approved by the COR. Work performed under approved Service Orders shall be completed by the Contractor in compliance with the COR’s assigned priority level and quality of maintenance standards mandated for the affected equipment or facility area. Service orders may also be used to replace (repair by replacement) minor equipment items listed under this PWS. Additional examples of SO category work are defined in the specific PWS equipment or system subparagraphs. The Contractor shall include and present a list of SO work performed and cost invoiced for each SO as part of the monthly contract in-process review (IPR) meeting and related reports as required by the PWS or contract deliverables schedule.

5.1.3 LEVEL-III (High Dollar Value (HDV) Maintenance. LEVEL-III (High Dollar Value (HDV)) Maintenance work is used for maintenance, repair, replacement or procurement of new/similar equipment for operational support exceeding the ($2000) scope of Service Orders, but not to exceed (NTE) $150,000.00 for a single task. HDV maintenance shall be defined as “New Work” when not covered under the FFP elements of the contract, and the HDV work will be Cost Reimbursable based upon negotiated proposals for labor, materials and equipment required to accomplish the approved scope of work for each Level-III event. The Contractor shall provide estimates for each HDV event compliant with FAR requirements for construction costs exceeding $2,000.

The Contractor shall detail the price of the work, including an estimate of the material, labor (detailed hours by specialty), and equipment. The Contractor's proposal will be evaluated to determine if: (1) the scope has been clearly and accurately identified, (2) labor categories have been properly identified, and (3) equipment and material proposed are reasonable and properly documented. If the Contracting Officer determines that the proposal is accurate and the price is reasonable, the Contracting Officer will issue a modification to the contract to provide the HDV CLIN with the approved funding. Receipt of the contract modification document shall be the Contractor’s notice to proceed. If during the course of work the Contractor encounters unforeseen conditions which impact the work or cost and which could not be evaluated or foreseen during the initial estimation and proposal process, the Contractor shall contact the COR immediately and shall not proceed further without Contracting Officer authorization. If negotiations and a modification to the contract are required, the Contractor shall not proceed until the additional modification has been issued. If the Contractor is directed to stop the HDV event work, the Contractor shall clean and secure the work site. Contractor completion of all Level-III work shall include a detailed written report and confirmation that a government acceptance inspection of the work has been performed.

5.1.4 MAINTENANCE MANAGEMENT. The Contractor shall plan, program, coordinate, estimate, respond to Government schedule, and evaluate resources for work requests approved by the COR for performance by the Contractor. In conjunction with these functions, the Contractor shall prepare, input, and maintain Contractor-generated data in the government provided or approved work management system/s databases (see section 3.5).

Contractor data shall include operational data to provide complete and accurate outputs/reports required herein.

Work management shall include maintaining a suspense system with appropriate registers and files, and routing and distributing reports related to services and deliverables required within this contract.

5.1.4.1 SUPERVISION. The Contractor shall have a Project Manager with authority to provide sufficient labor, materials and equipment in accordance with requirements of this contract and to act on the Contractor's behalf. At minimum, the Contractor's Project Manager or alternate Project Manager shall be available during normal working hours and shall be physically available to the Contracting Officer or designated government representative within one (1) hours during normal working hours. Instruction given by the Contracting Officer or designated representative to the Contractor's Project Manager or alternate shall be considered to have been given directly to the Contractor.

5.1.4.2. Maintenance Service Order Log. The Contractor shall maintain the status of all Service Orders (Level-II Maintenance & Repairs) received and responded to and retain one copy of the annotated original printed Service Order for a minimum period of twelve months. The Contractor shall deliver to the Government a complete electronic copy of the entire service order database at the conclusion of each contract period of performance.

5.1.4.3 Service Order (SO) Process. Service Orders will be generated by customer requirements received in-person, via email, phone or other method provided by the Government, and the Contractor shall electromically store each SO, to include a work priority, and all work detail until the SO is completed or closed by the Contractor. When the Contractor identifies work for service orders, the Contractor shall enter relevant details into electronic file with the Contractor’s Customer ID.

5.1.4.4 SCHEDULES. The Contractor shall schedule, control, and perform all work described herein in accordance with all terms and conditions contained in the contract. The Contractor shall develop and provide plans and schedules to include a Level I operation and maintenance schedule for daily, weekly, biweekly, monthly, quarterly, semi-annual, and annual, start-up and shutdown work. Since LEVEL-II (Service Order) Maintenance Service Order Work occurs randomly, it need not be individually scheduled. However the Contractor shall indicate the estimated number of hours expected to be expended against Service Orders each month. The Contractor shall keep the schedules current. Work shall be scheduled by the 21st day of each month and provided to the Government in an MS Excel or similar COR approved format electronically and in paper copy.

5.1.4.5 RECORDS and REPORTS. Complete and accurate operating, maintenance, and repair records of all work shall be maintained by the Contractor in accordance with AR 25-400-2 and as otherwise specified in the contract. The Contractor shall provide and comment upon a written weekly progress report submitted at the weekly contract meeting with the COR and Security Management team.

5.1.4.6 WORK ORDER FILES. The Contractor shall maintain individual Work Order files on each active Work Order, regardless of maintenance level. The Contractor shall retain the all Work Order files for five (5) years and shall make these files available for the COR's review. All forms submitted shall be accurately filled out showing actual start and completion dates, total labor hours expended, and cost of equipment and materials utilized. Copies of any material receipts, letters of authorization, sales slips, invoices, etc., relating to the job order shall be retained by the Contractor in the equipment/facility file as a maintenance and repair history. The Contractor shall provide the COR access to the Contractor maintained files during the term of the contract. All files are the property of the Government and shall be turned over to the Government upon completion or termination of the contract.

5.1.4.7 FILING. The Contractor shall maintain and retain files in accordance with AR 25-400- 02 Oct 86, Appendix C, AR…