W15QKN20R0092-0002.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT 1. Contract ID Code Page Of

2. Amendment/Modification No.

3. Effective Date

4. Requisition/Purchase Req No.

5. Project No. (If applicable)

6. Issued By Code 7. Administered By (If other than Item 6) Code

8. Name And Address Of Contractor (No., Street, City, County, State and Zip Code)

9A. Amendment Of Solicitation No.

9B. Dated (See Item 11)

10A. Modification Of Contract/Order No.

10B. Dated (See Item 13) Code Facility Code

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

The above numbered solicitation is amended as set forth in item 14. The hour and date specified for receipt of Offers is extended, is not extended.

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing items 8 and 15, and returning ____________ copies of the amendments: (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. Accounting And Appropriation Data (If required)

13. THIS ITEM ONLY APPLIES TO MODIFICATIONS OF CONTRACTS/ORDERS

It Modifies The Contract/Order No. As Described In Item 14.

A. This Change Order is Issued Pursuant To: The Changes Set Forth In Item 14 Are Made In

The Contract/Order No. In Item 10A.

B. The Above Numbered Contract/Order Is Modified To Reflect The Administrative Changes (such as changes in paying office, appropriation data, etc.) Set

Forth In Item 14, Pursuant To The Authority of FAR 43.103(b).

C. This Supplemental Agreement Is Entered Into Pursuant To Authority Of:

D. Other (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return _______________ copies to the Issuing Office.

14. Description Of Amendment/Modification (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

Except as provided herein, all terms and conditions of the document referenced in item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. Name And Title Of Signer (Type or print)

16A. Name And Title Of Contracting Officer (Type or print)

15B. Contractor/Offeror 15C. Date Signed 16B. United States Of America 16C. Date Signed

By (Signature of person authorized to sign) (Signature of Contracting Officer)

NSN 7540-01-152-8070

PREVIOUS EDITIONS UNUSABLE

30-105-02 STANDARD FORM 30 (REV. 10-83)

Prescribed by GSA FAR (48 CFR) 53.243

SEE SCHEDULE

X

Firm Fixed Price

0002 2020JUL27

W15QKN

ARMY CONTRACTING COMMAND - NJ

PICATINNY ARSENAL, NJ 07806-5000

ELIZABETH GONZALEZ

EMAIL: ELIZABETH.A.GONZALEZ39.CIV@MAIL.MIL

W15QKN-20-R-0092

2020JUL10

X

X

2 signed

SEE SECOND PAGE FOR DESCRIPTION

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CONTINUATION SHEET

Reference No. of Document Being Continued Page of

Name of Offeror or Contractor:

PIIN/SIIN MOD/AMD

SECTION A - SUPPLEMENTAL INFORMATION

Buyer Name: ELIZABETH GONZALEZ

Buyer Office Symbol/Telephone Number: CCNJ-MC/(973)724-9051

Type of Contract 1: Firm Fixed Price

Kind of Contract: Service Contracts

*** End of Narrative A0000 ***

The purpose of Amendment 0002 is to answer the following questions received from industry:

1. Could we schedule some time to talk about how our company can help while saving money and improving quality?

Answer: No. Any response to RFP W15QKN-20-R-0092 should be done so through a proposal submitted in accordance with the RFP guidelines.

2. Can you please guide us on the Pricing format that you are looking for us to respond?

Answer: A Pricing Matrix was not provided for this effort. Please review the Instructions to Offerors Section.

3. Will the Gov change Volume V to Volume IV?

Answer: This section has been updated.

4. Will the government be issuing a DD254 to support the clearance requirements called for in section 5.0 of the PWS?

Answer: Yes, a DD254 will be provided.

5. Is there any incumbent on this task(s)?

Answer: Incumbent is Distributed Computing System Solutions Provider, Inc. doing business as Hunatek Government Solutions, Contract

W15QKN-19-C-0050.

6. Do we need to submit Resume of all or any key personnel?

Answer: Resumes should be submitted for all proposed personnel.

7. Would you accept past performances of our subcontractors?

Answer: Yes, we will accept past performance questionnaires from your subcontractors.

8. Would the Government provide additional information of current workloads to enable the bidder's ability to estimate the staffing levels (number of personnel) in each of the PWS task areas? Although we are able to estimate the number of Help Desk personnel based on the number of tickets that is provided within the solicitation, we also require similar work loads for the additional PWS areas, especially for the applications maintenance and migration.

Answer: No. Please refer to the Instructions, Conditions and Notices section of the RFP in how to submit an adequate proposal.

9. The RFP states the existence of 80 applications and 10,000 users, however, the list of applications and priorities provided with the solicitation contains approximately 30 applications with an associated priority number.

Answer: There are 96 applications. The PWS section of this solicitation has been updated to include this language and Attachment 0003

ITD has been updated to include all 96 applications.

10. Are we to assume there are 22 teams working on the 30 applications based on the 22 priority levels?

Answer: The Government does not have assigned teams.

11. Extension request: 14 August 2020.

Answer: Extended to 31 July 2020 as established in Amendment 0001.

12. Can you please send the RFQ documents?

Answer: The RFQ documents were uploaded to the beta.sam solicitation, W15QKN-20-R-0092.

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W15QKN-20-R-0092

Name of Offeror or Contractor:

PIIN/SIIN MOD/AMD

All other terms and conditions remain the same and are in full force and effect.

*** END OF NARRATIVE A0005 ***

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SECTION C - DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

Performance Work Statement (PWS)

MAIN INFORMATION TECHNOLOGY (IT) SUPPORT SERVICES

for the

U.S. Army

Office of The Judge Advocate General (OTJAG)

Information Technology Division (ITD)

Table of Contents

1.0 Background

2.0 Scope

3.0 Applicable Publications

4.0 Performance Requirements

5.0 Security

6.0 Contractor Personnel

7.0 Government Furnished Items

8.0 Special Terms and Conditions

9.0 OPSEC Requirements

Appendix A: Definitions and Acronyms (provided as a contract attachment)

Appendix B: Required Qualification Labor Category Descriptions (provided as a contract attachment)

1.0 Background

1.1 U.S. Army Office of The Judge Advocate General's (OTJAG)

The Judge Advocate General's (JAG) Corps provides legal services for the Army, its Soldiers, family members and retirees. Judge advocates serve as prosecutors and defense attorneys for criminal trials under the Uniform Code of Military Justice. In addition, they practice international, operational, labor, contract, environmental, tort, and administrative law. Judge advocates also provide routine legal services for the Soldier, retirees and their families. They practice in military, state, and federal courts. Judge advocates practice throughout the continental United States, Alaska, Hawaii, Japan, Korea, Germany, Italy, and other countries. The OTJAG

Information Technology Division (ITD) is responsible for all Information Technology (IT) systems and initiatives in support of the

OTJAG.

1.2 OTJAG Network (JAGCNet)

The OTJAG Network (JAGCNet) is the Army JAG Corps enterprise knowledge management portal on the Internet. JAGCNet consists of 96 enterprise applications and over 6000 total databases. Migration to a Microsoft.Net platform from the current IBM platform began in

2019. This migration from the Domino platform to a Microsoft.Net platform must be complete by the end of this contract (base and all option years). Attachment 0003 of this PWS lists the applications to migrate. Collectively, these include web enabled business applications, information repositories, public and private websites, and administrative utilities. The JAGCNet serves over 10,000 end-users, including Department of Defense (DoD) attorneys, paralegals and support personnel around the globe. These end-users access

JAGCNet in order to use these enterprise tools to accomplish their legal support missions.

1.2.1 Application, customer and help desk support is provided from a centralized application within the JAGCNet website. The centralized help desk addresses questions concerning the JAGCNet website, all of the JAGC business applications, and other online tools for its end-users. On average, the help desk handles approximately 28,000 help desk tickets per year.

1.2.2 The OTJAG ITD provides virtual support and maintenance to their environment which resides in a cloud based network environment consisting of 50+ virtual servers and more than 10,000 end-users.

1.2.3 All actions within the division are entered, approved and tracked within the Change Management Request (CMR) system. This is a required system for Certification and Accreditation that manages all changes, whether developmental or administrative, that occur on the servers.

2.0 Scope

This Performance Work Statement (PWS) defines the work required under the OTJAG ITD IT Support Services contract. Under this contract, the Contractor shall provide a full range of IT Support Services, including Application Support/Maintenance, Strategic Program

Management, Web Site Content Maintenance, Network Operations Management, Help Desk Support Services, Emergency Response, in accordance with this PWS, and all other terms and conditions of this contract.

3.0 Applicable Publications and applicable documents

Publications applicable to this PWS are listed below. All publications listed are available via https://armypubs.army.mil/ , and https://www.esd.whs.mil/dd/ .

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3.1 DoD 8570-01-M, Information Assurance Workforce Improvement Program, dated 19 Dec 2005, Mandatory

3.2 AR 25-1, Information Management Army Information Technology, dated 07 July 2019, Mandatory

3.3 AR 25-2, Information Assurance, dated 04 April 2019, Mandatory

3.4 Required qualification labor category descriptions (provided as an attachment)

3.5 AR 25-55, The Dept of Army FOIA Program, dated 1 November 1997

3.6 AR 530-1, Operations Security, dated 26 September 2014

3.7 DoDI 8500.1, Cybersecurity, dated October 7, 2019

3.8 DI-MGMT-80368A, STATUS REPORT October 30, 2006

3.9 DI-MGMT-80749, SK MANAGEMENT STATUS, REPORT April 26 2010

3.10 DI-MGMT-80227, CONTRACTOR'S PROGRESS STATUS AND MANAGEMENT REPORT, September 05 1986

3.11 DI-MGMT-81834, CONTRACTOR'S PERSONNEL ROSTER May 05, 2011

3.12 DI-MGMT-81596, CONTRACTOR ROSTER, February 02, 2001

4.0 Performance Requirements

The Contractor shall perform work to the standards described in paragraphs 4.1-4.8 below. The Contractor shall provide all deliverables generated from Government approved change management requests available to the Government for review. The specific tasks in this section are to repair and maintain existing software code/applications, and the development of any new functionality, new features, product changes, or product enhancements.

Telework may be allowed on a case by case basis if approved by the PCO for a period of time that does not conflict with mission accomplishment. Telework performed by Contractor employees shall be in accordance with Contractor established policy and shall be at no additional cost to the Government.

4.1 Application Maintenance Services

The Contractor shall provide full application life-cycle support, including Requirements Analysis, Systems Configuration, Software/Application Support, Analysis and Implementation, and Operations and Maintenance support for any existing applications.

4.1.1 Requirements Analysis

The Contractor shall work with content area experts and project sponsors to identify business and functional requirements and establish performance constraints. Business requirements shall include legal and process constraints to the business applications (e.g., accreditation requirements, formal method for creating a Courts-Martial, etc.). Functional requirements shall identify data integration components and establish software, hardware, and network bandwidth baselines. Functional and business requirements shall also be established to determine the data that must be captured. Requirements will be evaluated to ensure that they are specific, measurable, realistic, and can be achieved within the established performance and time constraints as determined by the identified business and functional requirements. Both functional and business requirements will require Government approval before maintenance proceeds.

4.1.2 Systems Installation and Configuration

The Contractor shall identify hardware, software, network, and human interfaces involved with the system design based on the functional and business requirements identified by the contractor and approved by the Government prior to installation and configuration implementation. The Government shall procure these items through Army Contracting Command if acceptable. The Contractor shall identify and evaluate existing commercial and government technologies (i.e., COTS and GOTS) that can potentially meet the requirements in a cost-effective and timely manner. Evaluations of all new systems shall take into account network, information security, and enterprise integration considerations. The Contractor will identify whether any proposed solutions may be installed with minimal configuration efforts, or if they will require significant software coding efforts to integrate. The contractor will not engage in any software coding efforts without approval of government personnel which may not occur until the appropriate development funds are authorized and committed for that effort.

4.1.3 Software/Application Support

The Contractor shall break down requirements into manageable subtasks. The contractor shall establish clear, measurable milestones for completion of all subtasks that are organized to facilitate the completion of tasks along the critical path. The Contractor shall maintain applications in accordance with enterprise-level standards, guidance, and requirements for integration according to DoD standards and as established by the Government. The Contractor shall perform internal code reviews to ensure operability in accordance with best practice guidelines for the technology employed. The Contractor will develop applications and modifications to applications on the development servers and deploy to the staging and production servers at the approval of the Government. The Contractor shall test modifications to applications and allow the Government to conduct quality assurance before deployment to staging and production servers.

The Contractor shall test code in a development and staging environment before moving it to a final production environment. The

Contractor will identify whether any software or application support maintenance may be completed with minimal configuration efforts, or if they will require significant software coding efforts to achieve. The contractor will not engage in any software coding efforts without the approval of government personnel, which may not occur until the appropriate development funds are authorized and committed for that effort.

4.1.4 Analysis and Implementation

The Contractor shall perform quality control/quality assurance (QA/QC) to ensure that the products meet the functional and business requirements agreed upon. Process changes that come as a result of user analysis shall be researched, documented and reported to the

Government for approval. The Government shall use an internal change control board managed by the Chief of Project Development to

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evaluate these changes. This change control board (Change Management Requests or CMR) is accessible by all contractors and USG personnel. USG personnel enter requirements into CMR for new features or maintenance. The contracted SME (Project Manager) assigns the research and development to a contracted application specialist. Contractor personnel enter estimates for the completion of the task and break down the requirements into smaller manageable tasks. USG personnel approve or reject the project/tasks. If approved, all work performance data, testing, deployment and user acceptance is recorded in CMR. Upon completion of all phases (analysis, QA/QC, user acceptance installation, etc.), production implementation will be accomplished, ensuring availability to end users. The Government will verify deliverables at all phases to ensure quality and adherence to the functional and business requirements.

4.1.5 Operations and Maintenance

The Contractor shall support and maintain JAGCNets network environment as needed to ensure compliance with enterprise-level standards, guidance, and requirements for integration according to DoD standards. Maintenance may include installing security updates and patches, performing routine accreditation tasks, and other tasks as determined in the project closure document. The Contractor shall record their work as needed and indicated in the requirements analysis. This work shall be submitted to the Government via an internal tracking system to the Chief of Systems Administration. This system (System Admin Tickets or SAT) records all administrative support requests for

JAGCNet. JAGCNet users submit tickets into the SAT system. The tickets are approved or rejected by the Chief of Systems Administration.

The contracted SME (Project Manager) assigns the ticket to contracted Systems Admins. The solution, steps taken and customer acceptance is recorded in the SAT application.

4.1.6 Legacy Application Migration

The Contractor shall perform migration of legacy applications to newer technologies and database structures with proper approval. The

Contractor will migrate all applications, attached to this PWS, to the Microsoft.Net platform by 4 August 2024. The contractor will not engage in any significant software coding efforts without the explicit direction and approval of government personnel, which may not occur until the appropriate development funds are authorized and committed for that effort.

4.2 Strategic Program Management Support

The Contractor shall provide a program manager support to facilitate successful enterprise resource planning, acquisition, integration, implementation, QA/QC, fielding, deployment, sustainment, and training support.

4.3 Website Content Maintenance

4.3.1 Web Application Content Maintenance

The Contractor shall provide enterprise application development, sustainment, and support. The Contractor shall update image and graphics files using Adobe Photoshop or comparable graphics software. The Contractor shall maintain and update the web portal content where end-users are unable to do so. The Contractor shall update frequently asked questions (FAQs), fact sheets, and tutorials. The

Contractor shall provide support and coordinate with end-user content managers to ensure content is being managed effectively.

4.3.2 The Electronic Judge Advocate War-Fighting System (e-JAWS) Content Maintenance

The Contractor shall review new publications from the U.S. Army Publications Agency (USAPA) and other sources for inclusion into the e-

JAWS website and provide publications in CD/DVD format. The Contractor shall assist in the creation of e-JAWS CDs/DVDs biannually. The

Contractor shall reproduce and ship CDs/DVDs of publications on e-JAWS in response to online requests from validated end-users. The

Contractor shall bookmark the PDF files using Adobe Acrobats utilities. The Contractor shall index the PDF files for searching across the distributed CD/DVDs and the e-JAWS website. The Contractor shall organize the files into logical content areas. The Contractor shall prepare an initial report 90 days after award documenting usage of both the e-JAWS website and CD/DVDs. Updates shall be submitted every

90 days thereafter. The Contractor shall include statistics in the reports sufficient to document quantities and costs of the CD/DVDs being requested and to identify trends that could affect future supply chain management. (CDRL A001) (DI-MGMT-80749, Tailored)

4.4 Accessibility Standards

This PWS applies the listed subparts of section 508 of the Rehabilitation Act of 1973 (29 U.S.C. 794d), and the Architectural and

Transportation Barriers Compliance Board Electronic and Information Technology (EIT) Accessibility Standards (36 CFR part 1194). The specific technical standards and performance criteria include, but may not be limited to, 1194.21 Software Applications and Operating

Systems, 1194.22 Web Based Internet and Internet Information and Applications, 1194.24 Video and Multimedia Products, 1194.31 Functional

Performance Criteria, and 1194.41 Information, Documentation and Support. Contractor proposals will meet the Section 508 Accessibility

Standards and ensure compliance with the minimally acceptable electronic and information technology product requirements.

4.5 Network Operations Management

The Contractor shall provide a wide range of systems administration services to support the ITD IT environment. The current systems environment includes multiple VMware-based virtual servers running Windows operating systems and assorted application software, hosted in a consolidated data center and administered remotely. The Contractor shall ensure that applications are available to end-users at all times (24 hours a day, 7 days a week). The Contractor shall provide software installation, operation, and maintenance support. The

Contractor shall maintain documentation of systems configuration, system activity, technical procedures, and similar documents. The

Contractor shall maintain familiarity with applicable directives, regulations, and other guidance pertaining to systems administration duties within the agency. The Contractor shall provide assistance in the areas of system security and information assurance as required.

The contractor will not perform software coding to accomplish this task.

4.6 Help Desk Support Services

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The Contractor shall be responsible for the understanding of strategies, policies, concepts, goals, and objectives for the worldwide

JAGCNet Portal, and the Electronic Judge Advocate War-Fighting System (e-JAWS). The Contractor shall evaluate existing applications on the basis of effectiveness to the mission, operating procedures, and long-term maintainability to OTJAG and the end-user. The Contractor shall provide quality assurance to ensure web portals, databases, applications, etc., are functioning to the customers satisfaction. The contractor shall become familiar with the JAG Corps business processes and applications and understand the goals and objectives, standards, architectures, and long and short-range plans that address and meet the functional business mission requirement for all

JAGCNet help desk operations. All Help Desk actions must be accurately entered and tracked using agency IT operations management (ITSM).

The system entry must also include an explanation of the procedures taken for resolution of the issue and include it in an on-site

Knowledge Base (KB) database, taking advantage of Information Technology Infrastructure Library (ITIL) processes and best practices.

Help Desk Support Services shall be available during the core hours listed in paragraph 6.6.2.

4.6.1 The Service Desk Technicians shall support the war-time and peace-keeping missions enumerated by many Regulations and Directives through the use of a diverse suite of internet-based enterprise computer applications that are managed, and maintained by ITD. These applications span the requirements of all six (6) core legal disciplines within the JAG Corps and are used exclusively by the JAG Corps personnel. The six (6) core legal disciplines are Legal Assistance, Military Justice, National Security Law, Contract and Fiscal Law, Administrative and Civil Law, and Claims. Service Desk Technicians are responsible for an overall understanding of each and every application to enable intelligent discussion as the Tier I Service Desk operations with the client. They must be able to make an independent determination of when to involve a Help Desk Tier II or Developer to ensure timely resolutions of more technically difficult issues.

4.6.2 The Contractor shall review and accurately process requests for JAGCNet Accounts and JAGCNet Account Updates to ensure only those authorized access to the JAGCNet site are approved by Lead USG personnel. The Contractor shall analyze and accurately refer incoming requests for information that are not ITD related, but should be referred to appropriate agencies within or outside the Judge Advocate

Generals Corps.

4.6.3 Application Web Site Customer Support

The Contractor shall provide customer support and help desk services for all JAGCNet applications. The Contractor shall help users with computer problems/questions and troubleshoot minor software and hardware problems. The Contractor shall receive and document user requests for maintenance to existing applications. The Contractor shall receive and log incoming calls and trouble tickets utilizing

ITDs automated Help Desk application (HCL Domino/FootPrints). The Contractor shall diagnose and resolve the request over the telephone if possible. If this is not possible, the Contractor shall report the issue to the appropriate application developer, administrator, or

Information Management Officer (IMO) for action. The Contractor shall prepare and manage a FAQ database for easy access by all end users. The Contractor shall update and implement Standard Operating Procedures (SOPs).

4.6.4 System Account Maintenance

The Contractor shall review and register new and updated JAGCNet application accounts. The Contractor shall provide customer support in troubleshooting related to website access. The Contractor shall maintain system accounts in accordance with established policy to ensure data integrity as accounts become integrated within various JAGCNet applications.

4.6.5 Weekly Help Desk Report

The Contractor shall submit a weekly help desk report to the Contracting Officer Representative (COR), including a detailed list of work performed (e.g., number of tickets, response times, man-hours per ticket, etc.) for the previous week. (CDRL A002) (DI-MGMT-80368A, Tailored)

4.6.6 Monthly Help Desk Report

The Contractor shall submit a monthly help desk report to the COR, including a detailed list of work performed (e.g., number of tickets, response times, man-hours per ticket, etc.) for the previous month. (CDRL A003) (DI-MGMT-80368A, Tailored)

4.7 Emergency Response

4.7.1 The Contractor shall provide emergency response service for any system failure on an on call basis upon notification from the COR or a member of ITD Leadership (Chief Technology Officer, Program Manager, Project Officer, or Branch Chief).

4.7.2 The Contractor shall respond to calls placed by the COR or member of ITD Leadership (Chief Technology Officer, Program Manager, Project Officer, or Branch Chief) within two hours of notification of any emergencies affecting the production environment.

4.8 Quarterly Usage Statistics Report

The Contractor shall submit a quarterly report including a detailed list of usage statistics for each application. The report should include, where applicable, information concerning number of users, number of transactions, maintenance hours by application, and any other information contractor personnel feel is pertinent to the health or functionality of the applications. (CDRL A004) (DI-MGMT-80749, Tailored)

4.9 Project Deliverables Updates

The Contractor shall provide a Project Deliverable Update Report as needed but no less frequently than every two weeks. This update must include a detailed explanation of the status/progress of individual projects. Updates may be provided verbally and/or by using Microsoft

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Project. (CDRL A005) (DI-MGMT-80227, Tailored)

5.0 Security/Information Assurance Assistance

This is an unclassified contract. There are no requirements for contractor personnel to have routine access to classified Government information in the performance of this effort. However, when required by the COR, if contractor personnel are required to attend meetings, briefings, or provide support on-site at secure Government facilities, a valid, current, final Secret Security Clearance eligibility and access must be granted and posted in the Joint Personnel Adjudication System (JPAS) to gain access. Timely completion of initial entries and any associated updates in JPAS is the responsibility of the Contractor.

5.0.1 Although this is an unclassified contract, the following positions (based on the staffing model in paragraph 6.0) on this contract are required to hold a Secret Security Clearance to assist with classified data as required.

Senior Network Administrator

Senior Software Architect

Intermediate Software Architect

5.0.1.1 In accordance with (IAW) Army Regulation 25-2 (AR 25-2), Information Assurance, the Contractor personnel accessing Government computer systems shall be subject to a National Agency Check with Inquiries (NACI). The Contractor shall ensure that all contractor personnel have a proper background check prior to beginning work under this contract. The Contractor will be responsible for initiating a National Agency Check with Local Agency and Credit Checks (NACLC) on contractor personnel requiring a Secret Security Clearance. For all other contractor personnel performing work under this contract, a National Agency Check with Inquiries (NACI) will be initiated. The

Contractor will be responsible for initiating, funding, and processing all required agency checks (NACI, NACLC) and security clearances for Contractor personnel.

5.0.1.2 Non-US citizens will not be used in the performance of this contract unless the provisions of AR 25-2 have been fully completed and approval has been granted by the Government for the non-US citizen to perform the required support. No waivers can be granted for

Non-US citizens.

5.0.1.3 Contractor personnel placed on the contract at the Government site are required to have a clean background screening. The

Contractor shall conduct background checks to include the following for all Contractor staff working under this contract:

Check of prior employment record

Check of references

Verification of citizenship, legal residency or temporary residency in process

Verification of claimed degrees/education/military service

Verification of signed statement that the employee has never been convicted of a felony.

National Agency Check with Inquiries (NACI) and or National Agency Check with Local Agency and Credit Check (NACLI) as applicable above.

5.0.1.4 All Contractor personnel working under this effort must receive a favorable determination for each of the above items. The

Contractor shall submit to the COR and the Contracting Officer (KO) a listing on company letterhead of contractor employees on the contract, the date the background investigation was completed and the Contractors determination of either clear or unsatisfactory outcome. Current or prospective Contractor employees with an unsatisfactory determination shall be removed from the contract.

5.0.1.5 All costs associated with obtaining necessary clearances shall be borne by the contractor, except as otherwise stated in the PWS or IAW the Governments clients agency procedures for compliance.

5.0.2 Common Access Card (CAC). The CAC shall be the principal identity credential for supporting interoperable access to DOD installations, facilities, buildings, controlled spaces and access to Government information systems. In order to obtain a CAC, the

Contractors must register in the Trusted Associate Sponsorship System (TASS) by a Trusted Agent (TA). The COR or security manager for this contract is the designated Government representative authorized to sponsor contractor personnel. Contractor personnel are responsible to obtain and maintain a current CAC, after approval by the Government TA. Further information and guidance can be obtained at http://www.cac.mil/common-access-card/getting-your-cac/for-contractors/ . The Contractor shall account for all forms of

Government-provided identification credentials issued to their employees in connection with performance under the contract. The

Contractor shall return all identification credentials to the issuing agency at the earliest of any of the circumstances listed below, unless otherwise determined by the Government. The Contracting Officer may delay final payment under the contract if the Contractor fails to comply with these requirements.

a. When no longer needed for contract performance.

b. Upon completion of the contractor employees employment.

c. Upon contract completion or termination.

5.1 AR 25-2 Information Assurance

Contractor shall maintain systems to meet requirement of AR 25-2 Information Assurance and the required protection level per the following:

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5.1.1 DoDI 8500.01 Cybersecurity, dated 14 March 2014

Systems changes will meet requirement sufficient to obtain an Approval to Operate (ATO) or Interim Approval to Operate (IATO) as determined at the Department of Defense Information Technology Security Certification and Accreditation Process (DITSCAP).

5.2 AR 25-1 Information Management Army Information Technology The contractor will provide communication services under this contract in accordance with AR 25-1.

6.0 Contractor Personnel

6.1 Required Skills and Knowledge - In accordance with PWS attachments 0001 Appendix A and B and 0002 Performance Requirements Summary

Software Architects shall have the following Skills and Knowledge:

Programming skills: IBM Domino/XPAGES or Visual Studio, Visual Basic / C# and SQL, Java

Databases/Platforms: IBM Domino, Microsoft.Net and MS SQL Server

Operating Systems: Microsoft Windows

6.1.1 Contractor personnel performing Information Assurance tasks (4.1, 4.2, 4.3, and 4.4) must be certified (baseline and computing environment (CE)) in accordance with DOD 8570.01-M Information Assurance Workforce Improvement Program. All contractor personnel shall have the appropriate Information Assurance certifications prior to beginning work under this contract.

6.2 Staffing Plan

The contractor shall provide all qualified personnel required to effectively accomplish the IT support services under this PWS. The

Contractor shall submit a Staffing Plan report (CDRL A006) (DI-MGMT-80004A, Tailored) with the initial proposal for review and approval.

The contractor shall maintain and implement the staffing plan and all staffing plan provisions at the time of award.

6.2.1 The Contractor shall submit a monthly personnel report. (CDRL A007) (DI-MGMT-81834, Tailored)

6.2.2 Additionally, the Contractor shall make every effort to have 100% of personnel in place and ready to perform at the time of the contract start date. All vacancies throughout the life of this contract should be filled within 15 calendar days, but in no case more than 30 calendar days from the date of vacancy.

6.2.3 The Staffing Plan shall include a list of the key personnel. In filling vacancies, the Contractor shall submit resumes to demonstrate that the key personnel meet the required qualifications provided as an attachment to the contract.

6.3 Key Personnel

The Contractor shall have 100% of all key personnel in place at the contract start date. When filling vacancies, the contractor shall submit resumes to the Government to demonstrate that the key personnel meet the required qualification. The Government reserves the right to deny personnel that do not fulfill the required qualification. All vacancies for key personnel shall be filled IAW paragraph

6.2; however, Key Personnel positions shall be filled with qualified candidates within 10 calendar days. The following contractor personnel are designated as Key Personnel by the Government:

6.3.1 Senior Software Architect

6.3.2 Senior Test Specialist

6.3.3 Senior Subject Matter Expert

6.3.4 Senior Network Administrator

6.4 Required Qualifications of Labor Categories

Required Qualifications of Labor Categories definitions are provided as an attachment to the contract.

6.5 Travel

No travel requirement is required under this contract.

6.6 Place and Hours of Performance

6.6.1 Place: U.S. Army Legal Services Agency offices IT Support at 9275 Gunston Road, Fort Belvoir, VA 22060. Contractor personnel will not report to a Government work location nor remain at the Government work locations any time the Government is unexpectedly required to close their offices. The Contractor is responsible for all notifications to the contractor staff during times of closure.

6.6.2 Core Hours: Support for all functional areas is necessary between the hours of 0700 and 1700.

6.6.3 Contractor work under Government site closures: All Contractor personnel may be authorized to work at alternate sites during

Government building closures. The contractor shall obtain Government approval prior to working at alternate sites. Evaluation of any requests shall be done by Government personnel and approval granted on a case by case basis.

6.6.4 Holidays: The following are the recognized federal holidays.

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New Years Day Labor Day

Martin L. King Jr. Day Thanksgiving Day

Presidents Day Christmas Day

Memorial Day Columbus Day

Independence Day Veterans Day

6.6.3.1 In addition to the days designated as holidays, the government observes any other time designated by ITD, Executive Order, or

Presidential proclamation.

6.7 Identification of Contractor Employees

Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties shall identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They shall also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

Contractor personnel shall obtain and wear badges at all times while performing on the Government site.

7.0 Government Furnished Items

The Government shall provide the facilities, equipment, materials, and/or services listed below. The Contractor shall furnish information for all personnel anticipated to occupy administrative space. (CDRL A008) (DI-MGMT-81596, Tailored)

The Contractor shall provide a Draft Property Management Plan at the time of proposal and final plan shall be submitted no later than 10 calendar days after contract award. (CDRL A009) (DI-MGMT-8004A)

The Contractor shall report receipt of all Government property at the onset of the contract. (CDRL A010) (DI-MGMT-80269)

7.1 Equipment: The Government will provide furnished facilities and incidental office equipment such as computers, phones, copiers, and printers. The Contractor shall be responsible for preventing damage to Government property beyond reasonable wear-and-tear.

7.2 Utilities: The Government will provide all utilities for the facility that will be available for the Contractors use in performance of the work required under this PWS. The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities.

7.3 Facilities: The Government will furnish the necessary workspace for contractor personnel to perform the work required under this

PWS, including desk space, and other items necessary to maintain an office environment.

8.0 Special Terms and Conditions

8.1 Records/Data

All databases, applications, and code repaired/maintained at the request of the client become the sole property of the United States

Government and shall enter the public domain and is non-proprietary. Subsequent use of this software for commercial purposes by the

Contractor or any other entity requires written approval from the OTJAG through the KO. Any such subsequent use shall attribute the origin of the software to the client.

8.1.1 All deliverables become the sole property of the United States Government. The Government, shall have unlimited rights to all information, materials, documentation, reports, listings, and all other items pertaining to the work and services pursuant to this effort including any copyright material. The Government will at all reasonable times have the right to inspect the work and will have access to and the right to make copies of the above-mentioned items. All digital files, data, and other products generated under this contract shall become the property of the Government.

8.1.2 Copyright: Any software and computer data/information developed as a component of this contract shall have the following statement attached to the documentation: This computer program is a work effort for the United States Government and is not protected by copyright

(17 U.S. Code 105). Any person who fraudulently places a copyright notice on or does any other act contrary to the provisions of 17 U.S.

Code 506(c) shall be subject to the penalties provided therein. This notice shall not be altered or removed from this software or digital media, and is to be on all reproductions.

8.2 Contractor Manpower Reporting Requirements

Effective in FY2020, the Department of Defense will no longer require contractors to report into Enterprise-wide Contractor Reporting

Application (ECMRA). For FY 2020, contractors will being reporting manpower data relating to performance of service contracts into the

System for Award Management (www.sam.gov ) consistent with existing service contract reporting requirements under the Federal

Acquisition Regulation (FAR) that is currently applicable only Federal civilian agencies. The Department of Defense is drafting a

Defense FAR Supplement rule that will include a contract clause to implement this change. It is anticipated that the resultant contract will include all associated details and requirements.

8.3 Non-Disclosure and Proprietary Information

The Contractor may have access to acquisition sensitive information during the performance of this contract. The Contractor shall ensure

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that all ITD project(s) acquisition information is tightly controlled and remains within the government domain. The Contractor agrees that all personnel having access to all ITD non-public information shall sign a non-disclosure statement. A copy of each nondisclosure statement shall remain on file in the Contractors management office for the duration of this contract. The Contractor also agrees to enter into associate Contractor agreements with each ITD product Contractor that shall, among other things, protect the unauthorized use of disclosure of proprietary information of those companies.

8.4 Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The CORs functions shall be identified on the COR letter of appointment to be acknowledged by the contractor. Generally, the COR ensures that the Contractor performs the technical requirements of the contract, perform inspections necessary in connection with contract performance, maintains written and oral communication with the Contractor concerning technical aspects of the contract, issues written interpretations of technical requirements, including Government drawings, designs, specifications, monitors Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies.

The COR also coordinates availability of Government furnished property, and provides site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting contract. Only the Contracting Officer has the authority to make changes to the contract.

9. OPSEC Requirements

9.1 AT Level I Training. All Contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date, effective date of incorporation of this requirement into the contract, or effective date of employment under this contract, whichever is applicable and annually thereafter. The Contractor shall submit certificates of completion for each affected Contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 05 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website:

http://jko.jten.mil .

9.2 Access and general protection/security policy and procedures. The Contractor and all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation

Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply will all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DoD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection

Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

9.3 For contractors requiring Common Access Card (CAC). Before CAC issuance, the Contractor employee requires, at a minimum, a favorable adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-

05. The Contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD approved remote access procedures, or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

9.4 For contractors that do not require CAC, but require access to a DoD facility or installation. The Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate

Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of force agreements and other theater regulations.

9.5 AT Awareness Training for Contractor Personnel Traveling Overseas. This standard language requires U.S. based Contractor employees and associated sub-contractor employees to make available and to receive government provided area of responsibility (AOR) specific AT awareness training as directed by AR 525-13. Specific AOR training content is directed by the combatant commander with the unit ATO being the local point of contact.

9.6 iWATCH Training. The Contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 05 calendar days of new employees commencing performance with the results reported to the COR

NLT 30 calendar days after contract award.

iWATCH Training. This standard language is for contractor employees with an area of performance within an Army controlled installation, facility or area. The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 05 calendar days of new employees commencing performance with the results reported to the COR

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NLT 30 calendar days after contract award.

9.7 OPSEC Training. Per AR 530-1 Operations Security, the Contractor employees must complete…