W15QKN-20-R-0092 Main IT Support Services 10 July 2020.pdf

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

Offeror To Complete Block 12, 17, 23, 24, & 30

1. Requisition Number Page Of

2. Contract No. 3. Award/Effective Date 4. Order Number 5. Solicitation Number 6. Solicitation Issue Date

7. For Solicitation Information Call:

A. Name B. Telephone Number (No Collect Calls) 8. Offer Due Date/Local Time

9. Issued By Code 10. This Acquisition is Unrestricted OR Set Aside: % For:

Small Business Women-Owned Small Business (WOSB) Eligible Under the Women-Owned Small Business Program

Hubzone Small Business EDWOSB

Service-Disabled Veteran-Owned Small Business NAICS:

Email: 8(A) Size Standard:

11. Delivery For FOB Destination Unless Block Is Marked

12. Discount Terms 13a. This Contract Is A Rated Order Under DPAS (15 CFR 700) 13b. Rating

See Schedule 14. Method Of Solicitation RFQ IFB RFP

15. Deliver To Code 16. Administered By Code

Telephone No.

17a. Contractor/Offeror Code Facility 18a. Payment Will Be Made By Code

Telephone No.

17b. Check If Remittance Is Different And Put Such Address In Offer

18b. Submit Invoices To Address Shown In Block 18a Unless Block Below Is Checked See Addendum

19.

Item No.

20.

Schedule Of Supplies/Services

21.

Quantity

22.

Unit

23.

Unit Price

24.

Amount

(Use Reverse and/or Attach Additional Sheets As Necessary)

25. Accounting And Appropriation Data 26. Total Award Amount (For Govt. Use Only)

27a.Solicitation Incorporates By Reference FAR 52.212-1, 52.212-4. FAR 52.212-3 And 52.212-5 Are Attached. Addenda Are Are Not Attached.

27b.Contract/Purchase Order Incorporates By Reference FAR 52.212-4. FAR 52.212-5 Is Attached. Addenda Are Are Not Attached.

28. Contractor Is Required To Sign This Document And Return _________ 29. Award Of Contract: Ref. Offer Copies to Issuing Office. Contractor Agrees To Furnish And Deliver All Items Set Forth Or Otherwise Identified Above And On Any Additional Sheets Subject To The Terms And Conditions Specified.

Dated . Your Offer On Solicitation (Block 5), Including Any Additions Or Changes Which Are Set Forth Herein, Is Accepted As To Items:

30a. Signature Of Offeror/Contractor 31a. United States Of America (Signature Of Contracting Officer)

30b. Name And Title Of Signer (Type Or Print) 30c. Date Signed 31b. Name Of Contracting Officer (Type Or Print) 31c. Date Signed

Authorized For Local Reproduction Previous Edition Is Not Usable

Standard Form 1449 (Rev. 2/2012) Prescribed By GSA-FAR (48 CFR) 53.212

W15QKN-20-R-0092 2020JUL10

ELIZABETH GONZALEZ (973)724-9051

ELIZABETH.A.GONZALEZ39.CIV@MAIL.MIL

2020JUL24 10:00am

W15QKN

ARMY CONTRACTING COMMAND - NJ

PICATINNY ARSENAL, NJ 07806-5000

X

X 100

541511

X

NONE

X

SEE SCHEDULE

SEE SCHEDULE

X X

X 1

1 78

19.

Item No.

20.

Schedule Of Supplies/Services

21.

Quantity

22.

Unit

23.

Unit Price

24.

Amount

32a. Quantity In Column 21 Has Been

Received Inspected Accepted, And Conforms To The Contract, Except As Noted: _________________________________________________

32b. Signature Of Authorized Government Representative 32c. Date 32d. Printed Name and Title of Authorized Government Representative

32e. Mailing Address of Authorized Government Representative 32f. Telephone Number of Authorized Government Representative

32g. E-Mail of Authorized Government Representative

33. Ship Number 34. Voucher Number 35. Amount Verified 36. Payment 37. Check Number Correct For Partial Final Complete Partial Final

38. S/R Account No. 39. S/R Voucher Number 40. Paid By

41a. I Certify This Account Is Correct And Proper For Payment 42a. Received By (Print) 41b. Signature And Title Of Certifying Officer 41c. Date 42b. Received At (Location)

42c. Date Rec’d (YY/MM/DD) 42d. Total Containers

Standard Form 1449 (Rev. 2/2012) Back

CONTINUATION SHEET

Reference No. of Document Being Continued Page of

Name of Offeror or Contractor:

PIIN/SIIN MOD/AMD

SUPPLEMENTAL INFORMATION

Buyer Name: ELIZABETH GONZALEZ

Buyer Office Symbol/Telephone Number: CCNJ-MC/(973)724-9051

Type of Contract 1: Firm Fixed Price

Kind of Contract: Service Contracts

*** End of Narrative A0000 ***

Executive Summary_________________

The United States Army Legal Office of Services Agency on behalf of The Judge Advocate General (OTJAG) Information Technology Division

(ITD) has a requirement for Main Information Technology (IT) Support Services, which includes Application Support/Maintenance, Strategic

Program Management, Web Site Content Maintenance, Network Operations Management, Help Desk Support Services, Emergency Response, and

Security/Information Assurance Assistance. The Contractor shall furnish all services to perform the work as described in the Performance

Work Statement (PWS) and as set forth in this solicitation.

Proposal Submission___________________

All proposals are to be submitted to the POCs listed in this narrative in accordance with the Instructions, Conditions, and Notices to

Offerors area of the Solicitation.

Contract Type_____________

This is a Firm Fixed Price Contract.

Contract Years______________

Period of Performance is as follows:

Base Year: Twelve (12) months from date of contract award

Option Year 1: Twelve (12) months from completion of Base Year

Option Year 2: Twelve (12) months from completion of Option Year 1

Option Year 3: Twelve (12) months from completion of Option Year 2

Option to Extend Services - IAW 52.217-8 The Government may require continued performance of any services within the limits and at the rates specified in the contract. The option provision may be exercised more than once, but the total extension of performance hereunder shall not exceed 6 months. If the Government chooses to exercise this approach, then the Contractor Manpower Reporting Requirements will also apply.

Section 8(a) Small Business 100% Set Aside__________________________________________

a) This procurement is being solicited as a competitive 8(a) procurement under the Small Business Administrations (SBA) 8(a) Business

Development Program.

b) Reference is made to SBA Acceptance Letter dated 9 March 2020 under which in accordance with Section 8(a) of the Small Business Act

(15 USC 637(a)(1) and Federal Acquisition Regulation (FAR) Part 19.8, and the executed Partnership Agreement between the U.S. Small

Business Administration (SBA) and the Department of Defense, SBA has accepted the offer from Army Contracting Command - New Jersey to offer this requirement as a competitive 8(a) Business Development Program procurement.

c) A copy of all award documentation will be provided to the SBA Servicing District Office.

d) In accordance with 13 C.F.R. 124.501(a), the Small Business Administration (SBA) delegates its 8(a) contract and modification execution function but still remains the prime contractor on all 8(a) contracts and the 8(a) Participant remains the SBAs subcontractor.

Although the SBA is not identified in the Supplemental Information area of this contract, the SBA is still the prime contractor on this contract.

e) SBA Servicing District Office is:

Small Business Administration

District Director

8(a) Business Development

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W15QKN-20-R-0092

Name of Offeror or Contractor:

PIIN/SIIN MOD/AMD

2 Gateway Ctr Suite 1002

Newark, NJ 07102

f) Contractor shall obtain SBA approval for all Novation Agreements.

g) Advance notice shall be provided to the SBA (as prime contractor) prior to the issuance of a final notice terminating the contract in whole or in part.

h) The assigned SBA requirement number is GU1583766380N

Points of Contact - All completed forms and requests shall be submitted to:___________________________________________________________________________

U.S. Army Contracting Command New Jersey

CCNJ-MC

ATTN: Elizabeth A. Gonzalez

Contract Specialist

Building 10, Phipps Road

Picatinny Arsenal, NJ 07806

Tel: 973-724-9051

Email: elizabeth.a.gonzalez39.civ@mail.mil

AND

U.S. Army Contracting Command New Jersey

CCNJ-MC

ATTN: Jennifer M. Rustwick

Contracting Officer

Building 10, Phipps Road

Picatinny Arsenal, NJ 07806

Tel: 973-724-6812

Email: jennifer.m.rustwick.civ@mail.mil

*** END OF NARRATIVE A0001 ***

Instructions to Offerors________________________

Please note that pursuant to FAR 12.301(b)(1), the provision at 52.212-1, Instructions to Offerors -- Commercial Items (Feb 2012) has been tailored to include sections of 52.215-1, Instructions to Offerors -- Competitive Acquisition (Jan 2004). The tailored provision at

52.212-1 has been incorporated by full text in the Instructions, Conditions, and Notices to Offerors area of this Solicitation.

*** END OF NARRATIVE A0002 ***

GENERAL INFORMATION TO OFFERORS OR QUOTERS

1. Responses must set forth full, accurate and complete information as required by this solicitation (including attachments). Fill-ins are provided on Standard Form (insert form numbers), and other solicitation documents. Examine the entire solicitation carefully. The penalty for making false statements is prescribed in 18 U.S.C. 1001.

2. Responses must be plainly marked with the Solicitation Number and the date and local time set forth for bid opening or receipt of proposals in the solicitation document.

3. Information regarding the timeliness of response is addressed in the provision of the solicitation entitled either Late Submission, Modification and Withdrawal of Bid or Instructions to Offerors Competitive Acquisitions.

4. Procurement Information

This Procurement is 100% set-aside for SBA 8(a). The applicable SIC/NAICS code is 541511.

5. Issuing Office

U.S. Army Contracting Command - New Jersey

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Name of Offeror or Contractor:

PIIN/SIIN MOD/AMD

ATTN: Elizabeth A. Gonzalez

Office Symbol: CCNJ-MC

Picatinny Arsenal, NJ 07806

6. Point of Contact for Information:

Name: Elizabeth A. Gonzalez

Title: Contract Specialist

Email: elizabeth.a.gonzalez39.civ@mail.mil

Phone: (973)724-9051

DISCLOSURE OF UNIT PRICE INFORMATION

This constitutes notification pursuant to Executive Order 12600, Pre-Disclosure Notification Procedures for Confidential Commercial

Information (June 23, 1987), of our intention to release unit prices in response to any request under the Freedom of Information Act, 5

USC 552. Unit price is defined as the contract price per unit or item purchased. We consider any objection to be waived unless the contracting officer is notified of your objection to such posting prior to submission of initial proposals.

(end of clause)

*** END OF NARRATIVE A0003 ***

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PIIN/SIIN

Page of

Name of Offeror or Contractor:

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

Reference No. of Document Being Continued

MOD/AMD

SUPPLIES OR SERVICES AND PRICES/COSTS

0001 MAIN IT SUPPORT SERVICES 12 LO $ ________________________ __________________

SERVICE REQUESTED: BASE YEAR

CLIN CONTRACT TYPE:

Firm Fixed Price

MAIN IT Support Services shall be in accordance with the performance work statement and the requirements contained throughout this document.

The base year will be a period of 12 months.

Payment will be made via monthly installments.

(End of narrative B001)

Inspection and Acceptance _________________________

INSPECTION: Destination ACCEPTANCE: Destination

Deliveries or Performance _________________________

DLVR SCH PERF COMPL

REL CD QUANTITY DATE ________ ______________ __________

001 1 30-OCT-2020

DLVR SCH PERF COMPL

REL CD QUANTITY DATE ________ ______________ __________

002 1 30-NOV-2020

DLVR SCH PERF COMPL

REL CD QUANTITY DATE ________ ______________ __________

003 1 30-DEC-2020

DLVR SCH PERF COMPL

REL CD QUANTITY DATE ________ ______________ __________

004 1 30-JAN-2021

DLVR SCH PERF COMPL

REL CD QUANTITY DATE ________ ______________ __________

005 1 28-FEB-2021

DLVR SCH PERF COMPL

REL CD QUANTITY DATE ________ ______________ __________

006 1 30-MAR-2021

DLVR SCH PERF COMPL

REL CD QUANTITY DATE ________ ______________ __________

007 1 30-APR-2021

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ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

Reference No. of Document Being Continued

MOD/AMD

DLVR SCH PERF COMPL

REL CD QUANTITY DATE ________ ______________ __________

008 1 30-MAY-2021

DLVR SCH PERF COMPL

REL CD QUANTITY DATE ________ ______________ __________

009 1 30-JUN-2021

DLVR SCH PERF COMPL

REL CD QUANTITY DATE ________ ______________ __________

010 1 30-JUL-2021

DLVR SCH PERF COMPL

REL CD QUANTITY DATE ________ ______________ __________

011 1 30-AUG-2021

DLVR SCH PERF COMPL

REL CD QUANTITY DATE ________ ______________ __________

012 1 30-SEP-2021

0002 CONTRACT MANPOWER REPORTING 1 LO $ ** NSP ** ___________________________ __________________

SERVICE REQUESTED: BASE CONTRACT YEAR

CLIN CONTRACT TYPE:

Firm Fixed Price

Contractor Manpower Reporting shall be in accordance with the performance work statement and the requirements contained throughout this document.

The base year will be a period of 12 months.

CMR shall not be priced seperately.

(End of narrative B001)

Inspection and Acceptance _________________________

INSPECTION: Destination ACCEPTANCE: Destination

DEL REL CD QUANTITY DAYS AFTER AWARD __________ ______________ ________________

001 1 0365

0003 CONTRACT DATA REQUIREMENTS LIST (CDRLS) _______________________________________

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ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

Reference No. of Document Being Continued

MOD/AMD

A001 CDRLS A001 - A010 1 LO $ ** NSP ** _________________ __________________

SERVICE REQUESTED: CDRLS A001-A010

CLIN CONTRACT TYPE:

Firm Fixed Price

Inspection and Acceptance _________________________

INSPECTION: Destination ACCEPTANCE: Destination

DEL REL CD QUANTITY DAYS AFTER AWARD __________ ______________ ________________

001 1 0365

CDRLs will be applicable to the base year and all options years, if exercised.

CDRLs shall be applicable to the option to extend services iaw FAR 52.217-8 if the Government choses to exercise that option.

(End of narrative F001)

1001 MAIN IT SUPPORT SERVICES - OY 1 12 LO $ _______________________________ __________________

SERVICE REQUESTED: OPTION YEAR ONE

CLIN CONTRACT TYPE:

Firm Fixed Price

MAIN IT Support Services shall be in accordance with the performance work statement and the requirements contained throughout this document.

Option year one will be 12 months from the completion of the base year.

Payment will be made via monthly installments.

(End of narrative B001)

Inspection and Acceptance _________________________

INSPECTION: Destination ACCEPTANCE: Destination

Deliveries or Performance _________________________

DLVR SCH PERF COMPL

REL CD QUANTITY DATE ________ ______________ __________

001 1 30-OCT-2021

DLVR SCH PERF COMPL

REL CD QUANTITY DATE ________ ______________ __________

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ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

Reference No. of Document Being Continued

MOD/AMD

002 1 30-NOV-2021

DLVR SCH PERF COMPL

REL CD QUANTITY DATE ________ ______________ __________

003 1 30-DEC-2021

DLVR SCH PERF COMPL

REL CD QUANTITY DATE ________ ______________ __________

004 1 30-JAN-2022

DLVR SCH PERF COMPL

REL CD QUANTITY DATE ________ ______________ __________

005 1 28-FEB-2022

DLVR SCH PERF COMPL

REL CD QUANTITY DATE ________ ______________ __________

006 1 30-MAR-2022

DLVR SCH PERF COMPL

REL CD QUANTITY DATE ________ ______________ __________

007 1 30-APR-2022

DLVR SCH PERF COMPL

REL CD QUANTITY DATE ________ ______________ __________

008 1 30-MAY-2022

DLVR SCH PERF COMPL

REL CD QUANTITY DATE ________ ______________ __________

009 1 30-JUN-2022

DLVR SCH PERF COMPL

REL CD QUANTITY DATE ________ ______________ __________

010 1 30-JUL-2022

DLVR SCH PERF COMPL

REL CD QUANTITY DATE ________ ______________ __________

011 1 30-AUG-2022

DLVR SCH PERF COMPL

REL CD QUANTITY DATE ________ ______________ __________

012 1 30-SEP-2022

1002 CONTRACT MANPOWER REPORTING - OY1 1 LO $ ** NSP ** _________________________________ __________________

SERVICE REQUESTED: OPTION YEAR 1

CLIN CONTRACT TYPE:

Firm Fixed Price

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ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

Reference No. of Document Being Continued

MOD/AMD

Contractor Manpower Reporting shall be in accordance with the performance work statement and the requirements contained throughout this document.

Option year one will be 12 months from completion of the base year.

CMR shall not be priced seperately.

(End of narrative B001)

Inspection and Acceptance _________________________

INSPECTION: Destination ACCEPTANCE: Destination

DEL REL CD QUANTITY DAYS AFTER AWARD __________ ______________ ________________

001 1 0365

2001 MAIN IT SUPPORT SERVICES - OY 2 12 LO $ _______________________________ __________________

SERVICE REQUESTED: OPTION YEAR TWO

CLIN CONTRACT TYPE:

Firm Fixed Price

MAIN IT Support Services shall be in accordance with the performance work statement and the requirements contained throughout this document.

Option year two will be 12 months from the completion of option year one.

Payment will be made via monthly installments.

(End of narrative B001)

Inspection and Acceptance _________________________

INSPECTION: Destination ACCEPTANCE: Destination

Deliveries or Performance _________________________

DLVR SCH PERF COMPL

REL CD QUANTITY DATE ________ ______________ __________

001 1 30-OCT-2022

DLVR SCH PERF COMPL

REL CD QUANTITY DATE ________ ______________ __________

002 1 30-NOV-2022

DLVR SCH PERF COMPL

REL CD QUANTITY DATE ________ ______________ __________

003 1 30-DEC-2022

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ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

Reference No. of Document Being Continued

MOD/AMD

DLVR SCH PERF COMPL

REL CD QUANTITY DATE ________ ______________ __________

004 1 30-JAN-2023

DLVR SCH PERF COMPL

REL CD QUANTITY DATE ________ ______________ __________

005 1 28-FEB-2023

DLVR SCH PERF COMPL

REL CD QUANTITY DATE ________ ______________ __________

006 1 30-MAR-2023

DLVR SCH PERF COMPL

REL CD QUANTITY DATE ________ ______________ __________

007 1 30-APR-2023

DLVR SCH PERF COMPL

REL CD QUANTITY DATE ________ ______________ __________

008 1 30-MAY-2023

DLVR SCH PERF COMPL

REL CD QUANTITY DATE ________ ______________ __________

009 1 30-JUN-2023

DLVR SCH PERF COMPL

REL CD QUANTITY DATE ________ ______________ __________

010 1 30-JUL-2023

DLVR SCH PERF COMPL

REL CD QUANTITY DATE ________ ______________ __________

011 1 30-AUG-2023

DLVR SCH PERF COMPL

REL CD QUANTITY DATE ________ ______________ __________

012 1 30-SEP-2023

2002 CONTRACT MANPOWER REPORTING - OY 2 1 LO $ ** NSP ** __________________________________ __________________

SERVICE REQUESTED: OPTION YEAR 2

CLIN CONTRACT TYPE:

Firm Fixed Price

Contractor Manpower Reporting shall be in accordance with the performance work statement and the requirements contained throughout this document.

Option year two

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ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

Reference No. of Document Being Continued

MOD/AMD

will be 12 months from completion of option year one.

CMR shall not be priced seperately.

(End of narrative B001)

Inspection and Acceptance _________________________

INSPECTION: Destination ACCEPTANCE: Destination

DEL REL CD QUANTITY DAYS AFTER AWARD __________ ______________ ________________

001 1 0365

3001 MAIN IT SUPPORT SERVICES - OY 3 12 LO $ _______________________________ __________________

SERVICE REQUESTED: OPTION YEAR THREE

CLIN CONTRACT TYPE:

Firm Fixed Price

MAIN IT Support Services shall be in accordance with the performance work statement and the requirements contained throughout this document.

Option year three will be 12 months from the completion of option year two.

Payment will be made via monthly installments.

(End of narrative B001)

Inspection and Acceptance _________________________

INSPECTION: Destination ACCEPTANCE: Destination

Deliveries or Performance _________________________

DLVR SCH PERF COMPL

REL CD QUANTITY DATE ________ ______________ __________

001 1 30-OCT-2023

DLVR SCH PERF COMPL

REL CD QUANTITY DATE ________ ______________ __________

002 1 30-NOV-2023

DLVR SCH PERF COMPL

REL CD QUANTITY DATE ________ ______________ __________

003 1 30-DEC-2023

DLVR SCH PERF COMPL

REL CD QUANTITY DATE ________ ______________ __________

004 1 30-JAN-2024

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ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

Reference No. of Document Being Continued

MOD/AMD

DLVR SCH PERF COMPL

REL CD QUANTITY DATE ________ ______________ __________

005 1 28-FEB-2024

DLVR SCH PERF COMPL

REL CD QUANTITY DATE ________ ______________ __________

006 1 30-MAR-2024

DLVR SCH PERF COMPL

REL CD QUANTITY DATE ________ ______________ __________

007 1 30-APR-2024

DLVR SCH PERF COMPL

REL CD QUANTITY DATE ________ ______________ __________

008 1 30-MAY-2024

DLVR SCH PERF COMPL

REL CD QUANTITY DATE ________ ______________ __________

009 1 30-JUN-2024

DLVR SCH PERF COMPL

REL CD QUANTITY DATE ________ ______________ __________

010 1 30-JUL-2024

DLVR SCH PERF COMPL

REL CD QUANTITY DATE ________ ______________ __________

011 1 30-AUG-2024

DLVR SCH PERF COMPL

REL CD QUANTITY DATE ________ ______________ __________

012 1 30-SEP-2024

3002 CONTRACT MANPOWER REPORTING - OY 3 1 LO $ ** NSP ** __________________________________ __________________

SERVICE REQUESTED: OPTION YEAR 3

CLIN CONTRACT TYPE:

Firm Fixed Price

Contractor Manpower Reporting shall be in accordance with the performance work statement and the requirements contained throughout this document.

Option year three will be 12 months from completion of option year two.

The CMR shall not be priced seperately.

(End of narrative B001)

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ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

Reference No. of Document Being Continued

MOD/AMD

Inspection and Acceptance _________________________

INSPECTION: Destination ACCEPTANCE: Destination

DEL REL CD QUANTITY DAYS AFTER AWARD __________ ______________ ________________

001 1 0365

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Name of Offeror or Contractor:

PIIN/SIIN MOD/AMD

DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

Performance Work Statement (PWS)

MAIN INFORMATION TECHNOLOGY (IT) SUPPORT SERVICES

for the

U.S. Army

Office of The Judge Advocate General (OTJAG)

Information Technology Division (ITD)

Table of Contents

1.0 Background

2.0 Scope

3.0 Applicable Publications

4.0 Performance Requirements

5.0 Security

6.0 Contractor Personnel

7.0 Government Furnished Items

8.0 Special Terms and Conditions

9.0 OPSEC Requirements

Appendix A: Definitions and Acronyms (provided as a contract attachment)

Appendix B: Required Qualification Labor Category Descriptions (provided as a contract attachment)

1.0 Background

1.1 U.S. Army Office of The Judge Advocate General's (OTJAG)

The Judge Advocate General's (JAG) Corps provides legal services for the Army, its Soldiers, family members and retirees. Judge advocates serve as prosecutors and defense attorneys for criminal trials under the Uniform Code of Military Justice. In addition, they practice international, operational, labor, contract, environmental, tort, and administrative law. Judge advocates also provide routine legal services for the Soldier, retirees and their families. They practice in military, state, and federal courts. Judge advocates practice throughout the continental United States, Alaska, Hawaii, Japan, Korea, Germany, Italy, and other countries. The OTJAG

Information Technology Division (ITD) is responsible for all Information Technology (IT) systems and initiatives in support of the

OTJAG.

1.2 OTJAG Network (JAGCNet)

The OTJAG Network (JAGCNet) is the Army JAG Corps enterprise knowledge management portal on the Internet. JAGCNet consists of over 80 enterprise applications and over 6000 total databases. Migration to a Microsoft.Net platform from the current IBM platform began in

2019. This migration from the Domino platform to a Microsoft.Net platform must be complete by the end of this contract (base and all option years). Attachment 0003 of this PWS lists the applications to migrate. Collectively, these include web enabled business applications, information repositories, public and private websites, and administrative utilities. The JAGCNet serves over 10,000 end-users, including Department of Defense (DoD) attorneys, paralegals and support personnel around the globe. These end-users access

JAGCNet in order to use these enterprise tools to accomplish their legal support missions.

1.2.1 Application, customer and help desk support is provided from a centralized application within the JAGCNet website. The centralized help desk addresses questions concerning the JAGCNet website, all of the JAGC business applications, and other online tools for its end-users. On average, the help desk handles approximately 28,000 help desk tickets per year.

1.2.2 The OTJAG ITD provides virtual support and maintenance to their environment which resides in a cloud based network environment consisting of 50+ virtual servers and more than 10,000 end-users.

1.2.3 All actions within the division are entered, approved and tracked within the Change Management Request (CMR) system. This is a required system for Certification and Accreditation that manages all changes, whether developmental or administrative, that occur on the servers.

2.0 Scope

This Performance Work Statement (PWS) defines the work required under the OTJAG ITD IT Support Services contract. Under this contract, the Contractor shall provide a full range of IT Support Services, including Application Support/Maintenance, Strategic Program

Management, Web Site Content Maintenance, Network Operations Management, Help Desk Support Services, Emergency Response, in accordance with this PWS, and all other terms and conditions of this contract.

3.0 Applicable Publications and applicable documents

Publications applicable to this PWS are listed below. All publications listed are available via https://armypubs.army.mil/ , and https://www.esd.whs.mil/dd/ .

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Name of Offeror or Contractor:

PIIN/SIIN MOD/AMD

3.1 DoD 8570-01-M, Information Assurance Workforce Improvement Program, dated 19 Dec 2005, Mandatory

3.2 AR 25-1, Information Management Army Information Technology, dated 07 July 2019, Mandatory

3.3 AR 25-2, Information Assurance, dated 04 April 2019, Mandatory

3.4 Required qualification labor category descriptions (provided as an attachment)

3.5 AR 25-55, The Dept of Army FOIA Program, dated 1 November 1997

3.6 AR 530-1, Operations Security, dated 26 September 2014

3.7 DoDI 8500.1, Cybersecurity, dated October 7, 2019

3.8 DI-MGMT-80368A, STATUS REPORT October 30, 2006

3.9 DI-MGMT-80749, SK MANAGEMENT STATUS, REPORT April 26 2010

3.10 DI-MGMT-80227, CONTRACTOR'S PROGRESS STATUS AND MANAGEMENT REPORT, September 05 1986

3.11 DI-MGMT-81834, CONTRACTOR'S PERSONNEL ROSTER May 05, 2011

3.12 DI-MGMT-81596, CONTRACTOR ROSTER, February 02, 2001

4.0 Performance Requirements

The Contractor shall perform work to the standards described in paragraphs 4.1-4.8 below. The Contractor shall provide all deliverables generated from Government approved change management requests available to the Government for review. The specific tasks in this section are to repair and maintain existing software code/applications, and the development of any new functionality, new features, product changes, or product enhancements.

Telework may be allowed on a case by case basis if approved by the PCO for a period of time that does not conflict with mission accomplishment. Telework performed by Contractor employees shall be in accordance with Contractor established policy and shall be at no additional cost to the Government.

4.1 Application Maintenance Services

The Contractor shall provide full application life-cycle support, including Requirements Analysis, Systems Configuration, Software/Application Support, Analysis and Implementation, and Operations and Maintenance support for any existing applications.

4.1.1 Requirements Analysis

The Contractor shall work with content area experts and project sponsors to identify business and functional requirements and establish performance constraints. Business requirements shall include legal and process constraints to the business applications (e.g., accreditation requirements, formal method for creating a Courts-Martial, etc.). Functional requirements shall identify data integration components and establish software, hardware, and network bandwidth baselines. Functional and business requirements shall also be established to determine the data that must be captured. Requirements will be evaluated to ensure that they are specific, measurable, realistic, and can be achieved within the established performance and time constraints as determined by the identified business and functional requirements. Both functional and business requirements will require Government approval before maintenance proceeds.

4.1.2 Systems Installation and Configuration

The Contractor shall identify hardware, software, network, and human interfaces involved with the system design based on the functional and business requirements identified by the contractor and approved by the Government prior to installation and configuration implementation. The Government shall procure these items through Army Contracting Command if acceptable. The Contractor shall identify and evaluate existing commercial and government technologies (i.e., COTS and GOTS) that can potentially meet the requirements in a cost-effective and timely manner. Evaluations of all new systems shall take into account network, information security, and enterprise integration considerations. The Contractor will identify whether any proposed solutions may be installed with minimal configuration efforts, or if they will require significant software coding efforts to integrate. The contractor will not engage in any software coding efforts without approval of government personnel which may not occur until the appropriate development funds are authorized and committed for that effort.

4.1.3 Software/Application Support

The Contractor shall break down requirements into manageable subtasks. The contractor shall establish clear, measurable milestones for completion of all subtasks that are organized to facilitate the completion of tasks along the critical path. The Contractor shall maintain applications in accordance with enterprise-level standards, guidance, and requirements for integration according to DoD standards and as established by the Government. The Contractor shall perform internal code reviews to ensure operability in accordance with best practice guidelines for the technology employed. The Contractor will develop applications and modifications to applications on the development servers and deploy to the staging and production servers at the approval of the Government. The Contractor shall test modifications to applications and allow the Government to conduct quality assurance before deployment to staging and production servers.

The Contractor shall test code in a development and staging environment before moving it to a final production environment. The

Contractor will identify whether any software or application support maintenance may be completed with minimal configuration efforts, or if they will require significant software coding efforts to achieve. The contractor will not engage in any software coding efforts without the approval of government personnel, which may not occur until the appropriate development funds are authorized and committed for that effort.

4.1.4 Analysis and Implementation

The Contractor shall perform quality control/quality assurance (QA/QC) to ensure that the products meet the functional and business requirements agreed upon. Process changes that come as a result of user analysis shall be researched, documented and reported to the

Government for approval. The Government shall use an internal change control board managed by the Chief of Project Development to

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evaluate these changes. This change control board (Change Management Requests or CMR) is accessible by all contractors and USG personnel. USG personnel enter requirements into CMR for new features or maintenance. The contracted SME (Project Manager) assigns the research and development to a contracted application specialist. Contractor personnel enter estimates for the completion of the task and break down the requirements into smaller manageable tasks. USG personnel approve or reject the project/tasks. If approved, all work performance data, testing, deployment and user acceptance is recorded in CMR. Upon completion of all phases (analysis, QA/QC, user acceptance installation, etc.), production implementation will be accomplished, ensuring availability to end users. The Government will verify deliverables at all phases to ensure quality and adherence to the functional and business requirements.

4.1.5 Operations and Maintenance

The Contractor shall support and maintain JAGCNets network environment as needed to ensure compliance with enterprise-level standards, guidance, and requirements for integration according to DoD standards. Maintenance may include installing security updates and patches, performing routine accreditation tasks, and other tasks as determined in the project closure document. The Contractor shall record their work as needed and indicated in the requirements analysis. This work shall be submitted to the Government via an internal tracking system to the Chief of Systems Administration. This system (System Admin Tickets or SAT) records all administrative support requests for

JAGCNet. JAGCNet users submit tickets into the SAT system. The tickets are approved or rejected by the Chief of Systems Administration.

The contracted SME (Project Manager) assigns the ticket to contracted Systems Admins. The solution, steps taken and customer acceptance is recorded in the SAT application.

4.1.6 Legacy Application Migration

The Contractor shall perform migration of legacy applications to newer technologies and database structures with proper approval. The

Contractor will migrate all applications, attached to this PWS, to the Microsoft.Net platform by 4 August 2024. The contractor will not engage in any significant software coding efforts without the explicit direction and approval of government personnel, which may not occur until the appropriate development funds are authorized and committed for that effort.

4.2 Strategic Program Management Support

The Contractor shall provide a program manager support to facilitate successful enterprise resource planning, acquisition, integration, implementation, QA/QC, fielding, deployment, sustainment, and training support.

4.3 Website Content Maintenance

4.3.1 Web Application Content Maintenance

The Contractor shall provide enterprise application development, sustainment, and support. The Contractor shall update image and graphics files using Adobe Photoshop or comparable graphics software. The Contractor shall maintain and update the web portal content where end-users are unable to do so. The Contractor shall update frequently asked questions (FAQs), fact sheets, and tutorials. The

Contractor shall provide support and coordinate with end-user content managers to ensure content is being managed effectively.

4.3.2 The Electronic Judge Advocate War-Fighting System (e-JAWS) Content Maintenance

The Contractor shall review new publications from the U.S. Army Publications Agency (USAPA) and other sources for inclusion into the e-

JAWS website and provide publications in CD/DVD format. The Contractor shall assist in the creation of e-JAWS CDs/DVDs biannually. The

Contractor shall reproduce and ship CDs/DVDs of publications on e-JAWS in response to online requests from validated end-users. The

Contractor shall bookmark the PDF files using Adobe Acrobats utilities. The Contractor shall index the PDF files for searching across the distributed CD/DVDs and the e-JAWS website. The Contractor shall organize the files into logical content areas. The Contractor shall prepare an initial report 90 days after award documenting usage of both the e-JAWS website and CD/DVDs. Updates shall be submitted every

90 days thereafter. The Contractor shall include statistics in the reports sufficient to document quantities and costs of the CD/DVDs being requested and to identify trends that could affect future supply chain management. (CDRL A001) (DI-MGMT-80749, Tailored)

4.4 Accessibility Standards

This PWS applies the listed subparts of section 508 of the Rehabilitation Act of 1973 (29 U.S.C. 794d), and the Architectural and

Transportation Barriers Compliance Board Electronic and Information Technology (EIT) Accessibility Standards (36 CFR part 1194). The specific technical standards and performance criteria include, but may not be limited to, 1194.21 Software Applications and Operating

Systems, 1194.22 Web Based Internet and Internet Information and Applications, 1194.24 Video and Multimedia Products, 1194.31 Functional

Performance Criteria, and 1194.41 Information, Documentation and Support. Contractor proposals will meet the Section 508 Accessibility

Standards and ensure compliance with the minimally acceptable electronic and information technology product requirements.

4.5 Network Operations Management

The Contractor shall provide a wide range of systems administration services to support the ITD IT environment. The current systems environment includes multiple VMware-based virtual servers running Windows operating systems and assorted application software, hosted in a consolidated data center and administered remotely. The Contractor shall ensure that applications are available to end-users at all times (24 hours a day, 7 days a week). The Contractor shall provide software installation, operation, and maintenance support. The

Contractor shall maintain documentation of systems configuration, system activity, technical procedures, and similar documents. The

Contractor shall maintain familiarity with applicable directives, regulations, and other guidance pertaining to systems administration duties within the agency. The Contractor shall provide assistance in the areas of system security and information assurance as required.

The contractor will not perform software coding to accomplish this task.

4.6 Help Desk Support Services

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The Contractor shall be responsible for the understanding of strategies, policies, concepts, goals, and objectives for the worldwide

JAGCNet Portal, and the Electronic Judge Advocate War-Fighting System (e-JAWS). The Contractor shall evaluate existing applications on the basis of effectiveness to the mission, operating procedures, and long-term maintainability to OTJAG and the end-user. The Contractor shall provide quality assurance to ensure web portals, databases, applications, etc., are functioning to the customers satisfaction. The contractor shall become familiar with the JAG Corps business processes and applications and understand the goals and objectives, standards, architectures, and long and short-range plans that address and meet the functional business mission requirement for all

JAGCNet help desk operations. All Help Desk actions must be accurately entered and tracked using agency IT operations management (ITSM).

The system entry must also include an explanation of the procedures taken for resolution of the issue and include it in an on-site

Knowledge Base (KB) database, taking advantage of Information Technology Infrastructure Library (ITIL) processes and best practices.

Help Desk Support Services shall be available during the core hours listed in paragraph 6.6.2.

4.6.1 The Service Desk Technicians shall support the war-time and peace-keeping missions enumerated by many Regulations and Directives through the use of a diverse suite of internet-based enterprise computer applications that are managed, and maintained by ITD. These applications span the requirements of all six (6) core legal disciplines within the JAG Corps and are used exclusively by the JAG Corps personnel. The six (6) core legal disciplines are Legal Assistance, Military Justice, National Security Law, Contract and Fiscal Law, Administrative and Civil Law, and Claims. Service Desk Technicians are responsible for an overall understanding of each and every application to enable intelligent discussion as the Tier I Service Desk operations with the client. They must be able to make an independent determination of when to involve a Help Desk Tier II or Developer to ensure timely resolutions of more technically difficult issues.

4.6.2 The Contractor shall review and accurately process requests for JAGCNet Accounts and JAGCNet Account Updates to ensure only those authorized access to the JAGCNet site are approved by Lead USG personnel. The Contractor shall analyze and accurately refer incoming requests for information that are not ITD related, but should be referred to appropriate agencies within or outside the Judge Advocate

Generals Corps.

4.6.3 Application Web Site Customer Support

The Contractor shall provide customer support and help desk services for all JAGCNet applications. The Contractor shall help users with computer problems/questions and troubleshoot minor software and hardware problems. The Contractor shall receive and document user requests for maintenance to existing applications. The Contractor shall receive and log incoming calls and trouble tickets utilizing

ITDs automated Help Desk application (HCL Domino/FootPrints). The Contractor shall diagnose and resolve the request over the telephone if possible. If this is not possible, the Contractor shall report the issue to the appropriate application developer, administrator, or

Information Management Officer (IMO) for action. The Contractor shall prepare and manage a FAQ database for easy access by all end users. The Contractor shall update and implement Standard Operating Procedures (SOPs).

4.6.4 System Account Maintenance

The Contractor shall review and register new and updated JAGCNet application accounts. The Contractor shall provide customer support in troubleshooting related to website access. The Contractor shall maintain system accounts in accordance with established policy to ensure data integrity as accounts become integrated within various JAGCNet applications.

4.6.5 Weekly Help Desk Report

The Contractor shall submit a weekly help desk report to the Contracting Officer Representative (COR), including a detailed list of work performed (e.g., number of tickets, response times, man-hours per ticket, etc.) for the previous week. (CDRL A002) (DI-MGMT-80368A, Tailored)

4.6.6 Monthly Help Desk Report

The Contractor shall submit a monthly help desk report to the COR, including a detailed list of work performed (e.g., number of tickets, response times, man-hours per ticket, etc.) for the previous month. (CDRL A003) (DI-MGMT-80368A, Tailored)

4.7 Emergency Response

4.7.1 The Contractor shall provide emergency response service for any system failure on an on call basis upon notification from the COR or a member of ITD Leadership (Chief Technology Officer, Program Manager, Project Officer, or Branch Chief).

4.7.2 The Contractor shall respond to calls placed by the COR or member of ITD Leadership (Chief Technology Officer, Program Manager, Project Officer, or Branch Chief) within two hours of notification of any emergencies affecting the production environment.

4.8 Quarterly Usage Statistics Report

The Contractor shall submit a quarterly report including a detailed list of usage statistics for each application. The report should include, where applicable, information concerning number of users, number of transactions, maintenance hours by application, and any other information contractor personnel feel is pertinent to the health or functionality of the applications. (CDRL A004) (DI-MGMT-80749, Tailored)

4.9 Project Deliverables Updates

The Contractor shall provide a Project Deliverable Update Report as needed but no less frequently than every two weeks. This update must include a detailed explanation of the status/progress of individual projects. Updates may be provided verbally and/or by using Microsoft

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Project. (CDRL A005) (DI-MGMT-80227, Tailored)

5.0 Security/Information Assurance Assistance

This is an unclassified contract. There are no requirements for contractor personnel to have routine access to classified Government information in the performance of this effort. However, when required by the COR, if contractor personnel are required to attend meetings, briefings, or provide support on-site at secure Government facilities, a valid, current, final Secret Security Clearance eligibility and access must be granted and posted in the Joint Personnel Adjudication System (JPAS) to gain access. Timely completion of initial entries and any associated updates in JPAS is the responsibility of the Contractor.

5.0.1 Although this is an unclassified contract, the following positions (based on the staffing model in paragraph 6.0) on this contract are required to hold a Secret Security Clearance to assist with classified data as required.

Senior Network Administrator

Senior Software Architect

Intermediate Software Architect

5.0.1.1 In accordance with (IAW) Army Regulation 25-2 (AR 25-2), Information Assurance, the Contractor personnel accessing Government computer systems shall be subject to a National Agency Check with Inquiries (NACI). The Contractor shall ensure that all contractor personnel have a proper background check prior to beginning work under this contract. The Contractor will be responsible for initiating a National Agency Check with Local Agency and Credit Checks (NACLC) on contractor personnel requiring a Secret Security Clearance. For all other contractor personnel performing work under this contract, a National Agency Check with Inquiries (NACI) will be initiated. The

Contractor will be responsible for initiating, funding, and processing all required agency checks (NACI, NACLC) and security clearances for Contractor personnel.

5.0.1.2 Non-US citizens will not be used in the performance of this contract unless the provisions of AR 25-2 have been fully completed and approval has been granted by the Government for the non-US citizen to perform the required support. No waivers can be granted for

Non-US citizens.

5.0.1.3 Contractor personnel placed on the contract at the Government site are required to have a clean background screening. The

Contractor shall conduct background checks to include the following for all Contractor staff working under this contract:

Check of prior employment record

Check of references

Verification of citizenship, legal residency or temporary residency in process

Verification of claimed degrees/education/military service

Verification of signed statement that the employee has never been convicted of a felony.

National Agency Check with Inquiries (NACI) and or National Agency Check with Local Agency and Credit Check (NACLI) as applicable above.

5.0.1.4 All Contractor personnel working under this effort must receive a favorable determination for each of the above items. The

Contractor shall submit to the COR and the Contracting Officer (KO) a listing on company letterhead of contractor employees on the contract, the date the background investigation was completed and the Contractors determination of either clear or unsatisfactory outcome. Current or prospective Contractor employees with an unsatisfactory determination shall be removed from the contract.

5.0.1.5 All costs associated with obtaining necessary clearances shall be borne by the contractor, except as otherwise stated in the PWS or IAW the Governments clients agency procedures for compliance.

5.0.2 Common Access Card (CAC). The CAC shall be the principal identity credential for supporting interoperable access to DOD installations, facilities, buildings, controlled spaces and access to Government information systems. In order to obtain a CAC, the

Contractors must register in the Trusted Associate Sponsorship System (TASS) by a Trusted Agent (TA). The COR or security manager for this contract is the designated Government representative authorized to sponsor contractor personnel. Contractor personnel are responsible to obtain and maintain a current CAC, after approval by the Government TA. Further information and guidance can be obtained at http://www.cac.mil/common-access-card/getting-your-cac/for-contractors/ . The Contractor shall account for all forms of

Government-provided identification credentials issued to their employees in connection with performance under the contract. The

Contractor shall return all identification credentials to the issuing agency at the earliest of any of the circumstances listed below, unless otherwise determined by the Government. The Contracting Officer may delay final payment under the contract if the Contractor fails to comply with these requirements.

a. When no longer needed for contract performance.

b. Upon completion of the contractor employees employment.

c. Upon contract completion or termination.

5.1 AR 25-2 Information Assurance

Contractor shall maintain systems to meet requirement of AR 25-2 Information Assurance and the required protection level per the following:

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5.1.1 DoDI 8500.01 Cybersecurity, dated 14 March 2014

Systems changes will meet requirement sufficient to obtain an Approval to Operate (ATO) or Interim Approval to Operate (IATO) as determined at the Department of Defense Information Technology Security Certification and Accreditation Process (DITSCAP).

5.2 AR 25-1 Information Management Army Information Technology The contractor will provide communication services under this contract in accordance with AR 25-1.

6.0 Contractor Personnel

6.1 Required Skills and Knowledge - In accordance with PWS attachments 0001 Appendix A and B and 0002 Performance Requirements Summary

Software Architects shall have the following Skills and Knowledge:

Programming skills: IBM Domino/XPAGES or Visual Studio, Visual Basic / C# and SQL, Java

Databases/Platforms: IBM Domino, Microsoft.Net and MS SQL Server

Operating Systems: Microsoft Windows

6.1.1 Contractor personnel performing Information Assurance tasks (4.1, 4.2, 4.3, and 4.4) must be certified (baseline and computing environment (CE)) in accordance with DOD 8570.01-M Information Assurance Workforce Improvement Program. All contractor personnel shall have the appropriate Information Assurance certifications prior to beginning work under this contract.

6.2 Staffing Plan

The contractor shall provide all…