VSH Statement of Work - SLE Requirements - Feb 9 2026 Draft v1.pdf

Section C – Statement of Work i

SECTION C: STATEMENT OF WORK

C.1 VOICE SWITCH HEADSET AND HANDSET (VSH) SYSTEM

C.1.1 Introduction C.1.2 Scope of Work C.1.3 Acronyms and Abbreviations

C.2 PROGRAM MANAGEMENT

C.2.1 Program Management Office C.2.2 Meeting Support C.2.3 Configuration Management C.2.4 Quality Management C.2.5 Reliability, Maintainability, and Availability (RMA) C.2.6 Equipment Requirements

C.3 VSH SYSTEMS ENGINEERING

C.3.1 System Engineering and Development C.3.2 Human Factors Design

C.4 TEST AND EVALUATION

C.4.1 Test and Evaluation Program C.4.2 Formal Test

C.4.2.1 General Requirements for Formal Test C.4.2.2 VSH Testing Support

C.5 LOGISTICS

C.5.1 Repair and/or Refurbishment

C.5.1.1 Warranty C.5.2 Contractor Engineering/Technical/Maintenance Support Services

C.5.2.1 VSH Lifecycle Support C.5.2.1.1 Engineering Support C.5.2.1.2 Failure Analysis

C.5.2.1 Technical Data Package C.5.3 Training and Training Support

C.6 APPLICABLE DOCUMENTS

C.6.1 FAA Documents C.6.2 Other Documents

SECTION C: STATEMENT OF WORK

C.1 VOICE SWITCH HEADSET and HANDSET (VSH) SYSTEM

C.1.1 Introduction This Statement of Work (SOW) defines the functions to be performed by the National Airspace System (NAS) VSH contractor. The VSH program will provide principal device for the Air Traffic Control Specialists ATCS to transmit and receive voice communications among pilots, other ATCS’s, and supervisors. Headsets, handsets, and other like devices interface with FAA voice communications systems (VCS) including voice switching systems, voice over IP communication enterprise (VOICE) and backup communications systems providing high quality, intelligible, transmission and reception of voice communications over radios and telephones from/to the ATCS. The VSH is the key ATCS interface to the Brand New Air Traffic Control System (BNATCS) VOICE and legacy voice communications systems within the NAS.

C.1.2 Scope of Work The supplies and services required by this contract must be performed in accordance with the requirements in this Statement of Work (SOW). This SOW defines the requirements to provide a system in accordance with Attachment J-1, VSH Procurement Specification, FAA-P-3015A (draft) and services that demonstrate VSH functionality as well as the engineering and manufacture of equipment for the deployment of the VSH in the NAS. VSH may be deployed at NAS facilities located within and outside the continental United States.

This SOW also defines program management, engineering, and logistics services to be delivered in support of the VSH deployment and operation.

Data items referenced by their Contract Data Requirements List (CDRL) titles are to be prepared in accordance with the associated Data Item Description (DID). The CDRL and DID are contained in Attachment J-2. All data deliverables must be prepared and delivered in accordance with the corresponding CDRL items specified under the SOW requirement.

In accordance with the ordering requirements in Section H, requirements contained in the SOW that are prefaced with “as ordered by the Government” are optionally ordered items priced by CLINs associated with the work effort. Requirements prefaced with “as ordered by task order” are optionally ordered items that will be further defined and priced via a task order at the time of issuance.

C.1.3 Acronyms and Abbreviations

AMS Acquisition Management System ATC Air Traffic Control CDRL Contract Data Requirements List CM Configuration Management

COTS Commercial Off-The-Shelf FAA Federal Aviation Administration PAT Production Acceptance Test LMI Logistics Management Information LRU Line Replaceable Unit NDI Non-Developmental Item PCA Physical Configuration Audit RMA Reliability, Maintainability, and Availability SOW Statement of Work TIM Technical Interchange Meeting VSH Voice Switch Headset

C.2 Program Management

C.2.1 Program Management Office The contractor shall provide the Government with a single point of contact with responsibility and authority for all aspects of VSH program management, equipment design, quality assurance, and logistics support.

The Contractor must describe their management approach to accomplish the required work efforts in a Program Management Plan (PMP). At a minimum, the program management plan must address Performance Management , Configuration Management, and Quality Management.

C.2.2 Meeting Support The Contractor must conduct and support Technical Interchange Meetings (TIMs). Unless otherwise stated by the Government, TIMs will be held at Government facilities or the Contractor's facilities within the Continental United States (CONUS). During the TIMs, the Contractor and the FAA will discuss specific technical activities; including studies, test plans, test results, design issues, technical decisions, and implementation concerns; to ensure continuing FAA visibility into the technical progress of the contract. The Contractor must provide personnel to support the meeting with the requisite skills to actively engage in topics identified on the meeting agenda. Unless otherwise approved by the FAA, the Contractor’s personnel must attend the meeting in person.

Other meetings, reviews, and government mandated audits will be conducted in accordance with the FAA approved PMP and this SOW. The Contractor must prepare and submit agendas, minutes, and presentation materials for all meetings, reviews, and audits. Management and formal reviews and audits are not considered complete by the FAA until the FAA CO or the CO’s designee approves the required minutes or report.

Support provided by the Contractor must include, but is not limited to, facilities, materials, office equipment, clerical personnel, technical data, and subcontractor participation when requested by the FAA.

CDRL ADM001 Conference Agenda CDRL ADM002 Meeting Minutes

C.2.3 Configuration Management

The Contractor shall maintain a Configuration Management (CM) system applicable to all VSH equipment that is documented in corporate CM plans and procedures. At a minimum the Contractor’s CM system shall provide a systematic approach to configuration identification, control, status accounting and audits.

The Contractor shall make all CM documentation applicable to the equipment delivered under this contract available for review by the Government, upon request.

The Contractor shall maintain configuration identification documentation of the product baselines for all equipment including, but not limited to: drawings, specifications, and test data.

The Contractor shall maintain a record of all configuration changes to the baselines of all equipment making such records available for Government review, upon request.

The Contractor shall provide a minimum of 90 business days notice to the Government in advance of the effective date of changes that affect form, fit, or function of the equipment delivered under this contract.

When requested by the Government, the Contractor shall plan and support Physical Configuration Audits (PCAs) of equipment delivered under this contract.

The Contractor’s support for configuration audits shall include the provision of configuration baseline documents, change records, test data, and equipment samples.

C.2.4 Quality Management The Contractor must provide and maintain a documented quality management system as a means of assuring compliance with the hardware and software quality requirements of the contract. .

The contractor must have a quality control program that is compliant with ANSI/ASQC/ISO 9001:2008. The Contractor must describe their quality management system in the Program Management Plan

C.2.5 Reliability, Maintainability, and Availability (RMA)

The Contractor shall maintain a RMA system applicable to all equipment that is documented in corporate plans and procedures.

The Contractor shall make RMA plans and procedures applicable to the equipment delivered under this contract available for review by the Government, upon request.

The Contractor shall provide RMA analysis applicable to equipment furnished under this contract to the Government. MIL-HDBK-217F, Reliability Prediction of Electronic Equipment, may be used as guidance in the development of reliability predictions.

CDRL ENG001 Reliability Prediction Report

C.2.6 Equipment Requirements

Equipment furnished under this contract must conform to FAA Specification FAA-P-3015A.

C.3 VSH SYSTEMS ENGINEERING

C.3.1 System Engineering and Development

The Contractor must develop and implement a System Engineering Management program for the definition, development, verification, integration, and testing of the VSH requirements. System engineering efforts must include all aspects of performance, quality, life cycle costs, maintainability, reliability, schedule, data processing reserves, and future growth requirements.

The Contractor must describe its System Engineering program and its hardware development plan which includes any hardware developed, produced, or modified in the System Engineering Management Plan The Contractor must maintain effective control over the system engineering and design development process, including subcontract items and services, to ensure cost, performance, and schedule requirements are met, to provide early detection and resolution of problems, and to reduce risk.

C.3.2 Human Factors Design

The Contractor must apply FAA HF design requirements as identified in the VSH Specification and the results of HF studies, analyses, and test and evaluation results, to the iterative design of VSH components, equipment, software, and procedures.

C.4 Test and Evaluation

C.4.1 Test and Evaluation Program As ordered by task order, the Contractor must plan, conduct, and document an integrated test and evaluation program. The Contractor must conduct internal test activities to include but not limited to hardware, software, and integration test on all newly developed or modified portions of their solution. The Contractor must verify the VSHS meets the requirements in the VSH Procurement Specification during the formal verification portion of the Test and Evaluation program. The formal verification portion of the program must consist of Factory Acceptance Test.

The Contractor must provide all space, test equipment, test tools, and personnel necessary for successful completion of contractor test and evaluation activities. The Contractor must assign a Test Manager with responsibility for integration, control, oversight, and coordination of all test and evaluation activity. The Contractor must provide technical support to prepare and participate in test and evaluation program related technical interchange meetings with the Government.

As ordered by task order, the Contractor must develop and submit a Contractor Master Test Plan (CMTP) and associated Verification Requirements Traceability Matrix (VRTM) describing its VSH test program for FAA review and approval. The plan must describe the Contractor’s approach to conduct an integrated test and evaluation program for all test phases and address all testing required for the entire contract duration.

As ordered by task order, the Contractor must develop Contractor Test Procedures for all formal tests that verify the solution meets the requirements contained in the VSH Procurement Specification. The Contractor must obtain Government approval of the CMTP prior to the submittal of Contractor Test Procedures. The Contractor must conduct each test in accordance with the Government-approved Contractor Test Procedures.

C.4.2 Formal Test

C.4.2.1 General Requirements for Formal Test As ordered by task order, the Contractor must develop and conduct formal test in accordance with test procedures to verify the solution meets the requirements contained in the VSH Procurement Specification. The Contractor must obtain approval of the CMTP prior to the submittal of test procedures. Deviation from the approved procedures can occur at the direction of the Government. All deviations from the Government approved procedures must be noted in the test log and redlined on the test working procedures document.

For all formal tests, the Contractor must provide:

a) Reserved

C.4.2.2 VSH Testing Support As ordered by task order, the contractor must provide on-site engineering, technical and maintenance support services for the OT activities. At a minimum, the Contractor must provide technical personnel with functional and operational knowledge of the VSH to support all Government VSH OT activities.

When ordered by the Government, the contractor shall provide labor, materials, test equipment necessary to confirm proper operation and to diagnose faults with equipment furnished under this contract.

As a result of testing the contractor shall provide a written report to the Government.

The contractor shall return failed equipment at the Government’s option.

C.5 LOGISTICS

C.5.1 Repair and/or Refurbishment

The Contractor shall furnish all required labor, plant, materials, fixtures, equipment, tools, test equipment, technical data, technical expertise and all other facilities necessary to provide services for spare parts acquisition and/or refurbishment of the Government-owned items listed in Section B, in accordance with the original equipment manufacturer’s latest specifications and the terms, conditions, and provisions set forth herein.

C.5.1.1 Warranty

The contractor shall provide a standard, 2-year, commercial warranty for equipment at no additional charge to the Government.

The VSH warranty shall commence upon the date of the equipment order or the equipment manufacturing date, whichever is longer.

The contractor shall maintain, at no additional charge to the Government, a toll-free warranty response service through which arrangement to return VSH equipment under warranty can be made.

The warranty response service shall be available during the contractor’s normal business hours.

VSH warranty response times shall be as follows:

Priority 1 – Emergency replacement under warranty which requires shipment of a serviceable unit or LRU to an FAA facility within 24 hours of a telephonic request from the FAA Logistics Center (FAALC).

Priority 2 - Replacement under warranty which requires shipment of a serviceable unit or LRU to an FAA facility within 48 hours of a telephonic request from the FAALC.

Priority 5 - Replacement under warranty which requires shipment of a serviceable unit or LRU to an FAA facility within 30 calendar days after receipt of a failed LRU by the contractor.

The contractor shall provide VSH warranty contact information to the Government Contracting Officer.

The contractor shall prepare and provide a failure summary and analysis report for equipment returned by the FAA under warranty.

C.5.2 Contractor Engineering/Technical/Maintenance Support Services

As ordered by task order, the Contractor must provide technical personnel and the necessary materials to perform technical and maintenance support services at the Contractor’s plant, field sites, or other locations as directed by the Government. The tasks must include but are not limited to:

a. Conducting special training which the Contractor is qualified to provide;

b. Adding, moving and changing equipment at field sites;

c. Providing technical personnel and support during meetings at field sites and other

Government designated locations;

d. Repairing or replacing LRUs that were damaged by other than routine failure occurrences, e.g., lightning strikes, technician error, water damage, etc., to serviceable operating condition.

e. Providing on-site technical support to include but not limited to interface testing and software functional testing to the Government during Government testing;

f. Providing on site troubleshooting of system failures or performance and/or functional anomalies;

Contractor’s personnel provided must be qualified to perform the assigned task(s) related to the Contractor’s VSH system, the system’s hardware, software, firmware and functional and performance features. The Contractor’s technical and engineering experts should have as a minimum, experience and knowledge in the following specific areas of the VSH equipment and ancillary equipment:

a. Capabilities;

b. Limitations;

c. Integration;

d. Hardware operational, hardware configuration, and hardware problem isolation;

e. Diagnostic software and hardware self-tests

f. Interpolation of diagnostic software and hardware results

g. Troubleshooting techniques to attain the Government’s maintainability requirements.

Technical assistance shall be provided during the contractor’s normal business hours.

The scope of technical assistance efforts will be defined by the Government prior to the commencement of services in a Task Order form provided as Attachment ( 1 ) to this SOW.

C.5.2.1 VSH Lifecycle Support

The Contractor must ensure that all VSH hardware and software are supportable for the life of the contract. The Contractor must notify the FAA quarterly of any new releases of the hardware and software used in the VSH. The Contractor must determine what modifications to the VSH would be required to implement the upgrades or modifications. Proposals for upgrades or modifications must be presented in accordance with Section C.3.7.

The Contractor must verify that all VSH sustainment actions are in accordance with the requirements of the VSH Procurement Specification.

C.5.2.1.1 Engineering Support As ordered by task order, the Contractor must provide engineering support/services for all VSH equipment. Engineering support must include, but not be limited to, telephonic technical assistance for troubleshooting fielded system, and on-site restoration assistance. Engineering services may include, but are not limited to: support of VSH equipment problems, modification of VSH equipment necessary to ensure compliance with J.1, design changes requested by the Government, failure mode analysis of VSH equipment, troubleshooting VSH equipment/system compatibility issues, providing information/feasibility studies on requested changes to VSH equipment, and/or other support of fielded VSH units. Providing Engineering Services may involve travel by the contractor’s technical experts(s) to an FAA on site locations, or may require the presence of FAA personnel at the contractor’s facility to observe testing/analysis of VSH equipment.

C.5.2.1.2 Failure Analysis

As ordered by task order, the contractor shall conduct tests and perform engineering investigations of individual VSH assemblies identified by model and bar code. The contractor shall segregate VSH assemblies returned by the Government for investigation from other VSH assemblies. The contractor shall identify the failure mode(s) for any functional failure(s) and quantify the effects of each failure mode for each VSH assembly. The contractor shall prepare a report of the findings, in contractor format, detailing the results of tests and engineering investigations and submit the report to the Government within 30 days of receipt of a task order and VSH assembly(ies).

CDRL LOG002 Failure Summary and Analysis Report

C.5.2.1 Technical Data Package

As ordered by task order, the Contractor must develop and deliver a Technical Data Package (TDP) that includes all requested data, proprietary and non-proprietary, necessary for the FAA to operate, support and repair the VSH. The TDP must include the following:

a) Product drawings/models and associated lists

b) Commercial drawings/models and associated lists

c) Special inspection equipment (SIE) drawings and associated lists

d) Special tooling (ST) drawings and associated lists

e) Specifications

f) Software documentation / Software Life Cycle Processes - Life Cycle Data

g) Special packaging instructions (SPI) drawings/models and associated lists

h) All associated VSH manuals

The Contractor must ensure the FAA has the right in perpetuity to modify, reproduce, release, perform, display, or disclose the TDP for the specific purposes of permitting Government employees or Government support contractors to install, operate, conduct training on, and maintain the VSH System.

C.5.3 Training and Training Support

When ordered by the Government, the contractor shall provide commercially available training materials for equipment furnished under this contract.

CDRL TRN001 COTS Training Materials

C.6 APPLICABLE DOCUMENTS

The following specifications, handbooks, orders, standards, and drawings form a part of this SOW and are applicable to the extent specified herein. The latest version of these documents as of the contract date shall apply. Copies of the referenced documents may be obtained as follows:

a) Copies of FAA specifications and interface documents may be obtained from the Federal Aviation Administration, Headquarters Public Inquiry Center APA-230, 800

Independence Avenue SW, Washington, DC 20591, 202-267-3484. Requests should fully identify material desired and cite the solicitation or contract number.

b) Requests for copies of documents not covered in the preceding paragraph should be addressed to the Contracting officer. Requests should fully identify material desired and cite the solicitation or contract number.

c) Military Standards and Specifications can be ordered from the Department of Defense

Single Stock Point (DODSSP), Building 4/Section D, 700 Robbins Avenue, Philadelphia, PA 19111-5098. Information is available at their website,http://www.dodssp.daps.mil.

d) Copies of ANSI/ASQC-Q-9001-1994 and ISO 9000-3 can be obtained from the following source: American Society for Quality Control 611 East Wisconsin Avenue P.O. Box 3005; Milwaukee, Wisconsin 53201-3005. Phones: (414) 272-8575 or (800) 248-1946. The Fax is: (414) 272-1734.

e) Copies of the Acquisition Management System Test and Evaluation Process

Guidelines are available in the FAA Acquisition System Toolset (FAST). The on-line internet address of FAST is: http://fast.faa.gov

C.6.1 FAA Documents

Document Subject

FAA-P-3015 Voice Switch Headset (VSH) and Handset Specification

FAA-STD-028C Contract Training Programs FAA-STD-021a Configuration Management-Contractor

Requirements HF-STD-001 Human Factors Design Standard

FAA Order 3900.19B FAA Occupational Safety and Health Program

FAA-G-2100H Electronic Equipment, General Requirements

C.6.2 Other Documents

Document Subject

ASTM-D-3951-95 Standard Practice for Commercial Packaging ANSI/ASQC-Q-9001-2008 Quality Management Systems - Requirements

ISO 9001-2008 Quality Management Systems - Requirements MIL-HDBK-217F Reliability Prediction of Electronic

Equipment

Attachment 1

Task Order Form

Task Order Number ________ Revision Number _____ Date ____________

1. Task Order Originator _________________________________________

Organization Code / Phone Number ______________________________

2. Statement of Work:

3. Deliverables:

(Include hardware / material and a description of reports or other documentation required)

4. Period of Performance (Include start date, if appropriate, and desired completion date)

COTRs Signature: ____________________________ Date: _________________

Contracting Officers Signature: _____________________ Date: _________________

Note: Contracting Officer’s signature is required before the task may begin.

C.5.2.1 Technical Data Package

C.5.3 Training and Training Support