VHA ICARE Standards.pdf
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- Solicitation number
- 36C24821Q0591
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This document contains the core values and characteristics of the United States Department of Veterans Affairs (VA). It outlines six core values of the VA: Integrity, Commitment, Advocacy, Respect, Excellence (I CARE) along with six core characteristics that describe what the VA stands for: being Trustworthy, Accessible, providing Quality care, being Innovative, Agile, and ensuring services are Integrated. The document provides context around the Secretary of the VA reinforcing these values and characteristics across the organization to better serve Veterans. It does not specifically address any federal contracting opportunities.
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This document contains U.S. Department of Veterans Affairs proprietary business information and may not be reproduced without permission.
VA CORE VALUES AND CHARACTERISTICS
Because I CARE, I Will...
VA Core Values
Secretary’s Message
“…..it is critical that all of us at VA reaffirm our commitment to our mission and our values. Our commitment to serving Veterans must be unquestioned. Veterans must know that we are “all in” when it comes to accomplishing our mission and living by our values.
Therefore, I am directing that all Under Secretaries and Assistant Secretaries, or those acting in that capacity, report to me by Friday, August 22, via email or phone call, that they and their employees have reaffirmed their commitment to both our mission and our values….”
Secretary Robert A. McDonald
VA Core Values and Characteristics
No organization can succeed without values to match its mission.
Our mission, as the Department of Veterans Affairs, is to care for those “who shall have borne the battle” and for their families and survivors.
Our core values focus our minds on our mission of caring and thereby guide our actions toward service to others.
Much progress has been made across VA, and much more remains to be done
• Position VA to be the provider of choice for all Veterans
• Demonstrate how much we truly care about Veterans, through:
– Stewardship
– Responsiveness
– Quality
• Overcome negative perceptions
• In a changing world, Core Values provide an enduring description of our culture and how we care for Veterans
• Not new, just formalized– we live by them every day
• Relevant, meaningful and actionable for all VA employees–no matter where we work
Who We Are
Core Values also serve a bonding function across VA
• Unified in our mission:
– To fulfill President
Lincoln’s promise, “To care for him who shall have borne the battle and for his widow, and his orphan.”
What We Stand For
VA Core Characteristics
Core Characteristics describe what we stand for, what we must be:
¨ Trustworthy
¨ Accessible
¨ Quality
¨ Innovative
¨ Agile
¨ Integrated
Every day, you demonstrate who we are and what we stand for
• Look for every opportunity to demonstrate our values in action
• Think, “I CARE, therefore I will…” in everything you do and everyone you encounter
• Recognize and celebrate I CARE behaviors when you see them in action
• Embrace our quest to achieve the characteristics that will continue VA’s transformation
• Consider ways our Core Values can further unify us all in our mission
Visit the I CARE Intranet site today:
vaww.va.gov/ICARE
138/8/14
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