VendorQuestionsandFDORAnswers.pdf

This is a Vendor Questions and Department Responses document from the Florida Department of Revenue regarding a Request for Information (RFI) for private service of process capabilities. The RFI seeks information from interested vendors to assess market availability and capability depth prior to releasing a competitive solicitation. Vendor written questions were due by 3:00 p.m. EST on July 24, 2026, with Department responses posted by August 14, 2026. RFI responses from vendors are due by 3:00 p.m. EST on August 21, 2026. The Department plans to release a competitive solicitation for one or more new contracts between December 1, 2026 and January 31, 2027. The solicitation will address private service of process services across 19 capability areas, including county coverage in Florida, multi-state service capability, subcontracting practices, work-order receipt and tracking methods, service-attempt timelines, and case-management systems. The current contract for these services is scheduled to expire on April 15, 2027.

The incumbent contractor is One Serve Legal, LLC, operating under contract CPS24. In State Fiscal Years 24/25 and 25/26 to date, the incumbent completed 13,446 service requests for the Department and an additional 2,313 requests for contract attorneys operating under state rates with Department reimbursement. The scope encompasses paternity and child support cases throughout Florida and long-arm cases when respondents reside in other states. The Department declined to provide an estimated value for a potential contract at this time. Vendor responses to the RFI become Department property and are subject to public-records disclosure. This RFI does not commit the Department to procure and does not exclude vendors from later competition.