Vendor Specifications~1.pdf

This is a vendor specifications document for ISAC (Illinois Student Assistance Commission), detailing requirements for a text messaging service platform (BidBuy# 26-691ISAC-COLAC-R-308535). The procurement seeks a comprehensive text messaging platform capable of supporting multiple programs and users with robust messaging capabilities. The service must accommodate unlimited SMS/MMS messages up to 20,000 contacts per month, support five or more active programs under a single account, and serve unlimited users with unlimited data storage. Implementation requirements include a dedicated implementation manager, custom platform configuration, technical support for data integrations, single sign-on capability, and comprehensive user training. The vendor must provide FedRAMP compliance or government cloud access meeting NIST 800-53 controls or equivalent standards.

Standard deliverables include a dedicated account manager, email and phone support, semi-annual utilization and success meetings, and completion of content modification and data update requests within 72 hours. The platform must support one-to-one and two-way messaging, bulk text messaging with scheduling and triggering capabilities, contact management tools, and virtual advisor chatbot functionality with AI integration. Service features must include an analytics dashboard with contact, message, and user data; the ability to export and import contacts in bulk using CSV format preferred; monthly standard message exports; assigned user roles and permissions; and mobile carrier and messaging compliance. ISAC prefers to maintain ownership of phone numbers, and the vendor must provide user and administrator training along with webinars designed to increase student engagement.