RFI-SSN VA HTM Training.docx

Request for Information/Sources Sought Notice (Notice ID# VAHTM01272025)

HTM PROFESSIONAL DEVELOPMENT PROGRAM SUPPORT AND TRAINING

01/27/2025

Introduction:

This is a Request for Information (RFI)/Sources Sought Notice (SSN) only issued for the purpose of conducting market research. Accordingly, this RFI/SSN constitutes neither a Request for Quote (RFQ) nor a guarantee that one will be issued by the Government in the future; furthermore, it does not commit the Government to contract for any services described herein. Do not submit a Proposal. The Department of Veterans Affairs (VA) is not, at this time, seeking proposals or formal quotes, and therefore, will not accept, review, or evaluate unsolicited proposals or quotes received in response hereto.

This notice is not to be construed as a commitment on the part of the Government to award a contract, nor does the Government intend to pay for any information submitted as a result of this request. The Government does not reimburse respondents for any costs associated with submission of the information being requested or, reimburse expenses incurred for responses to this RFI/SSN. The information provided may be used by VA in developing its acquisition strategy and requirements document. Any information submitted by respondents to this RFI/SSN is strictly voluntary; however, any information received shall become the property of the Government and will not be returned to the respondent.

The draft Performance Work Statement (PWS) is provided below.

Interested parties are responsible for adequately marking proprietary, restricted or competition sensitive information contained in their response. This is a RFI/SSN and does not obligate the Government in any way, nor does it commit the Government to any specific course of action.

Please submit the below requested information by 3:00 PM Eastern Time on 02/07/2025 via email to the Contract Specialist at brian.hendren@va.gov . VA reserves the right to not respond to any, all, or select responses or materials submitted. All VA current requirements identified herein are subject to change at any time. If you experience any problems or have any questions concerning this announcement, please contact brian.hendren@va.gov.

As part of your RFI/SSN response, please provide the following information:

A. General

1. Include the following identification information

a. Company Name

b. CAGE/Unique Identification Number under which the company is registered in SAM/VetBiz.gov

c. Company Address

d. Point of contact name

e. Telephone number

f. Email address

2. VA anticipates that this effort would fall within North American Industry Classification System (NAICS) Code 611430, Professional and Management Development Training, which has a size standard of $15.0M.

3. The VA is seeking to determine the viability of a set-aside for a Service-Disabled Veteran-Owned Small Businesses (SDVOSB). All Veteran-Owned Small Businesses (VSOB) may respond to this requirement in the event that SDVOSB set-aside is not found to be viable. Other small businesses may respond regarding capability in the event the SDVOSB or VSOB set-aside is found viable. Large Businesses may respond; however, no guarantee of set-aside is made, nor guarantee of a subsequent solicitation.

4. If a small business, what type of small business are you? Are you able to comply with FAR 52.219-6 and 52.219-14 in execution of this effort? Are you able to comply with VAAR 852.219-10, VA Notice of Total Service-Disabled Veteran-Owned Small Business Set-Aside and with subcontracting limitations in 13 CFR 125.6 in execution of this effort?

5. Identify existing contract vehicles (GSA, T4NG, etc.) in which you are a contract holder that can be utilized to procure these services.

6. With respect to the subject effort, would you be the prime contractor? As the Prime Contractor, what tasks under the Requirements would your company perform?

7. Have the PWS requirements been provided sufficient detail? If “NO”, please provide your technical comments/recommendations that may contribute to a more accurate proposal submission and efficient, cost-effective effort.

______ YES _______ NO

B. Capability Statement

Please submit a capability statement describing your company’s ability to meet the requirements in the RFI. The capability statement shall be limited to 10 pages and address the questions below.

1. Provide a detailed description of the requirement in your own words that demonstrates your ability to provide the complete listing of the requirements, etc. as appropriate.

2. Describe your capability to provide all required training within the Government’s timeframe. Include details on scheduling, policy on cancellation/changes, and any approval processes for courses.

3. Provide statement or other relevant information to demonstrate that your business is an authorized provider of the required materials/services.

4. Please indicate if you are a GSA or other FSS Schedule Holder that meets this requirement and include any schedule number if applicable.

B.3 PERFORMANCE WORK STATEMENT (DRAFT)DRAFT

DRAFT

Department of Veterans Affairs Veterans’ Health Administration (VHA)

PERFORMANCE WORK STATEMENT

HTM PROFESSIONAL DEVELOPMENT PROGRAM SUPPORT AND TRAINING

1. BACKGROUND:

The Department of Veterans Affairs (VA) Veterans’ Health Administration (VHA) is the largest integrated health care system in the United States, providing care at 1,298 health care facilities, including 171 VA Medical Centers and 1,113 outpatient sites of care of varying complexity (VHA outpatient clinics) to over 9 million Veterans enrolled in the VA health care program.

The VHA Office of Healthcare Technology Management’s (HTM) Program Office mission is to honor Veterans by developing and guiding comprehensive management of healthcare technologies to assure safe, available, and innovative medical technology used to deliver exceptional health care for Veterans. The HTM Program Office serves an HTM community comprised of over 500 VA Clinical Engineers/Biomedical Engineers (BMEs) and over 1,500 Biomedical Technicians/Biomedical Equipment Support Specialists (BESSs) spread across all VA Medical Centers and Veterans Integrated Service Networks (VISNs). The target audience for training offerings is the VHA HTM Community, including managerial, non-managerial, and entry-level staff. The HTM field is constantly changing with new medical technologies, innovations, and systems entering our VHA facilities on a regular basis. It is critical that VHA BMEs and BESSs receive both technical and soft skills training to further develop the expertise necessary to maintain such technology. The HTM Program Office is seeking for sources to provide relevant technical and soft skills training to VHA HTM employees located across the United States. In this capacity, the team provided by the Contractor should consist of high caliber performers, with the knowledge, skills, and ability to develop, deliver, and maintain relevant trainings (through the use of in-house Contractor staff, commercial-off-the-shelf [COTS] solutions, Government-off-the-shelf [GOTS] solutions, and/or tailored COTS/GOTS trainings). VHA’s vision is to become the benchmark of excellence and value in providing exemplary services that are both patient and employee centric. The VA, HTM Program Office, in fulfillment of its mission and vision, has a requirement for HTM professional development program support and training needed to equip VHA HTM staff with the skills, techniques, and knowledge to assure safe, available, and innovative medical technology for Veterans.

This requirement has been previously fulfilled since September 2023 with a sole source award (Contract number: GS-10F-0314T, 36C10X18A0020) to the Kilda Group, LLC. Prior to that contract, the Kilda Group, LLC was the contractor supporting the requirement under a purchase order held with VAAA in support of HTM.

2. OBJECTIVES

The HTM Program Office intends to provide training offerings to the VHA HTM Community to equip managerial, non-managerial, and entry-level staff with technical knowledge and soft skills necessary for the HTM field. The training shall typically cover specific topics as they relate to the HTM/Biomedical Engineering field such as patient safety, networking, cybersecurity, project management, team communications, HL7, DICOM, and many more. In addition to the planning, development, management, and delivery of such training courses, the intent is also to provide and manage tools to enable an effective HTM Professional Development Program such as SharePoint development/management, HTM Program Office Support, and training reports development. DRAFT

The intent is to provide training courses throughout the year as determined by course demand of VHA HTM Professionals. The Government shall have full ownership of existing training and new training content created under this contract. The purpose is to provide competency development support to enable VA’s—and specifically VHA’s—mission.

VHA’s primary goal of this effort is to enhance and retain a high-performing workforce of Healthcare Technology Management professionals to assure safe, available, and innovative medical technology for Veterans. HTM seeks to offer continuous education opportunities to its over 2,000 staff HTM workforce to positively impact the management of medical equipment programs throughout VHA. The trainings provided are expected to be delivered synchronously and asynchronously via the Microsoft TEAMS online virtual platform or in-person for certain instances. All training courses and webinars should be interactive, virtual, Instructor-led offerings that communicates the topic at hand.

3. SCOPE

The Contractor shall provide direct support for the HTM Professional Development Program via program office support, competency development, and training support for the HTM Community. The Contractor shall plan, develop, deliver, and manage required competency development offerings to enable the HTM community’s drive to provide the best patient outcomes to the Veteran community. The Contractor support shall include the purchasing and development of commercial-off- the-shelf (COTS), Government-off-the-shelf (GOTS), and tailored COTS/GOTS training and competency development products. The Contractor shall provide training development and moderation, to include Contractor-led, Government-led, and hybrid solutions The Contractor shall provide virtual training which shall be hosted on the Microsoft TEAMS online virtual platform to VHA HTM Staff, and in-person training . Any in-person training would require Contractor support and take place at a Government facility, and the attendees and faculty shall be Government employees. The Contractor shall provide and manage the necessary tools to enable an effective HTM Professional Development Program in support of long-range, near-term, and emergent requirements, including, but not limited to the development, management, and enhancement of the HTM Training & Education SharePoint site via short iterations such as through Agile sprints and implementing augmented analytics to better inform HTM stakeholders.

At a minimum, the Contractor shall provide services including, but not limited to:

a. Developing a management plan for organizing structures, roles, responsibilities for training, hiring, and transitioning during on-boarding and off-boarding

b. Developing an approach for submitting deliverables pertaining to the HTM Professional Development Program

c. Providing a plan on how HTM Trainings will be provided to the field

d. Planning, designing, and developing up to 5 new HTM courses each year to meet growing needs of the fieldDRAFT

e. Coordinating and delivering up to 75 trainings (registration required) and up to 50 webinars (no registration necessary) via online virtual Microsoft platforms to varied HTM audiences (number of individuals per class and webinar vary)

f. Maintaining the content of all courses listed in Appendix A to incorporate potential changes in applicable policies or content. Editing up to 50% of existing courses each year.

g. Providing a registration method via Microsoft products for students to attend courses and, upon completion of the courses, receive Continuous Learning Points Certificates for hours completed

h. Developing and Introducing a staffing plan necessary for all trainings

i. Providing logistics and moderator support for all training and webinar deliveries

j. Providing a Training Completion Report at the completion of each delivery

k. Maintaining the HTM Training and Education SharePoint site to include design, development, deployment, and management

l. Providing commercial-off-the-shelf (COTS) training solutions and supplemental resources as requested

m. Travel for in-person Training IAW Federal Travel Regulatoins

4. SPECIFIC TASKS

4.1 TASK 1: Kick-Off Meeting (Base Period Only)

The Contractor shall conduct a Kick-off Meeting (Deliverable 1) to review the goals and schedule of the project with the Government Point of Contacts. The meeting shall be held virtually via the Microsoft TEAMS application and is attended by Government staff typically including the Program Manager (PM), Contracting Officer Representative (COR), Contracting Officer (CO), or Contract Specialist (CS) along with Contractor Key Personnel and others appropriate to agenda topics. The Contractor shall coordinate with the COR to provide the Kick-Off Meeting Agenda (Deliverable 2) for the meeting and a Staffing Plan (Deliverable 3). The Contractor shall provide Kick-Off Meeting Minutes (Deliverable 4) after completion of the meeting to provide captured action items, attendance, and decisions made during the meeting.

At a minimum, the Staffing Plan shall contain:

· Hiring Strategy

· Onboarding Process for Staff (initial and ongoing for replacement when necessary)

· Staffing Transition Strategy – The Contractor shall identify the transition strategy to move responsibilities from personnel exiting/leaving the program to personnel accepting the associated responsibilities

· Retention Strategy – The Contractor shall identify the retention strategy to minimize staff turn-over

At a minimum, the Kick-off meeting shall include the following topics for:

· Introductions from Contractor Staff and Government employee involved in this contract

· A brief Contracting Officer overview of general contract and Government contract-related policy and regulations DRAFT

· A brief overview of project administration and reporting by the Vendor

· A review of tasks by the Vendor to forge a common understanding of work to be performed, responsibilities, and Government’s priorities for the Vendor

· Details on registration link

· Details on delivery of training materials and samples of work

· Management plan on registration and training materials

· Details on existing courses listed in Appendix A – Course List

DELIVERABLES:

1. Kick-Off Meeting

2. Kick-Off Meeting Agenda

3. Staffing Plan

4. Kick-off Meeting Minutes

4.2. TASK 2: PROGRAM MANAGEMENT PLANNING

4.2.1 (Base Period Only). The Contractor shall attend a virtual Program Planning Meeting (Deliverable 5) to consult with applicable HTM staff, the COR and CO which will be coordinated with the COR. Contractor staff to be included are the Program/Project Manager, Instructors and other key Contractor staff members involved in the development and maintenance of training content and associated learning management system.

4.2.2 Program Management Plan (PMP) (Deliverable 6)

The Contractor shall develop, provide, maintain, and adhere to the Project Management Plan (PMP) (Deliverable 6) that describes the management strategy, approach, controls, processes, and efforts that will be utilized to effectively organize and manage all training required under this contract. A draft PMP shall be submitted as part of the Contractor’s proposal. The Draft PMP will be reviewed with the Contractor Program Manager and COR or appropriate Government representative, and updates shall be provided following the Kick-Off Meeting as outlined in the Deliverable Table. The PMP shall be considered a living document and may be revised or updated upon agreement between the COR and the Contractor’s Program Manager.

At a minimum, the PMP shall:

• Detail the capabilities of the Offeror’s proposed team

• Establish Contractor Points of Contact and define interfaces between the Contractor and the Government

• Establish the Contractor organization, structure, authority, roles, responsibilities, and internal reporting relationshipsDRAFT

• Establish Contractor management procedures and policies, including a process for tracking according to the deliverables identified in Section C

DELIVERABLES:

5. Program Planning Meeting

6. Program Management Plan (PMP)

4.3 TASK 3: REPORTING REQUIREMENTS

4.3.1 Status Updates and Meetings

The Contractor shall manage, lead, attend, and take Board Meeting Minutes (Deliverable 7) for all HTM Board of Education Status Meetings (Deliverable 8). The HTM Board of Education consists of seven subgroups with Government Subject Matter Expert (SME) members, and they collaborate on the following training and education topics: IT Education, General Education, SharePoint, Video Support, Patient Safety, Biomedical Engineering Recruitment and Retention, Biomedical Engineering Service Management. The Contractor shall manage, lead, attend, and take Subgroup Meeting Minutes (Deliverable 9) for subgroup meetings in addition to periodic meetings with the entire Board of Education and Touchpoint Meetings (Deliverable 10) with the COR, designated HTM staff, Contractor Program Manager, and other staff deemed necessary by the Contractor. The topics discussed in these meetings will include, at a minimum, a status of the training and education activities, issues, resolution to issues and other topics of significance to report. The status updates (referred to in the previous sentence) and meetings (HTM Board of Education Status Meetings, Subgroup Meetings, and Touchpoint Meetings) may include topics from the preceding month’s monthly status report or any topics from the preceding status updates and meetings. Topics shall include, at a minimum, reviews of:

· Review of previous courses and webinars

· Including, but not limited to, number of attendants per course, number of completions, review of course survey feedback, etc.

· Upcoming courses and webinars

· Course and webinar development updates

· Relevant action items

· Subgroup updates

· Administrative updates

4.3.2 The Contractor shall collaborate with the COR and submit a Meeting Agenda (Deliverable 11) for all Meetings (HTM Board of Education Status Meetings, Subgroup Meetings, and Touchpoint Meetings), and a written Project Report (Deliverable 12)) that covers the previous week’s activities. The Contractor’s Project Status Report shall be concise and at a minimum include the following information:DRAFT

· The Contract Number and reporting period

· Contract name

· Project status

· Key accomplishments from the last week

· Contractor staff updates (TMS training status, etc.)

· Upcoming tasks for upcoming week

· Key meetings attended

· Upcoming key meetings

· Open action items/needs

· Issues, risks, and concerns

4.3.3 The Contractor shall provide ad hoc administrative support to include providing HTM community outreach support (Deliverable 13) that enables the HTM community competency and performance development. HTM community outreach support shall include, at a minimum:

· Drafting registration emails to advertise training course registration opening/closing dates

· Sending calendar invites to all VHA HTM employees for HTM webinars (with Teams link for the webinar included)

· Replying to questions surrounding the Training and Education program presented by VHA HTM employees to the Contractors

The Contractor shall prepare Briefing Materials (Deliverable 14) for presentations to VHA and VAMC leadership, management, and personnel monthly as needed. These presentations will be given by the COR, and they shall include the information listed below. Briefing presentations shall include, at a minimum:

· Current risks/challenges

· Operational wins and accomplishments

· Progress towards fiscal year goals

· Upcoming activities

· Relevant and notable training and education data trends

4.3.4 Key Performance Indicator Tracking and Reporting

The Contractor shall provide a Key Performance Indicator (KPI) Platform (Deliverable 15) which tracks and reports platform KPIs for HTM Training and Education. The Contractor shall utilize a platform such as PowerBI to compile and display relevant KPIs to the COR and designated HTM staff. The KPI data shall be continuously gathered, and the Platform shall be refreshed on a daily basis (at a minimum).

The KPI Platform (Deliverable 15) shall display, at a minimum:

· Course contact hours

· Course attendance

· Webinar attendance

· Webinar contact hours

· Number of offerings per course title

· Total number of enrolled students and total number completed

· Average course ratings (from post-course surveys)

4.3.5 Training Completion ReportingDRAFT

The Contractor shall create a Training Completion Report (Deliverable 16) which includes each course’s daily attendance and provides a summary of course evaluations for each course completed. The Training Completion Reports shall include, at a minimum:

· Course title

· Delivery dates

· Location

· Number of enrolled students

· Number of completed students

· VISNs represented (from students completed)

· Delivery number for the fiscal year

· Presenters and support staff

· Post-Course survey metrics

· Class roster

DELIVERABLES:

7. Board Meeting Minutes

8. HTM Board of Education Status Meetings

9. Subgroup Meeting Minutes

10. Touchpoint Meetings

11. Meeting Agendas

12. Project Status Reports

13. HTM community outreach support

14. Briefing materials

15. KPI Platform

16. Training Completion Reports

4.4. TASK 4: COURSE DEVELOPMENT

4.4.1 The Contractor shall plan, design, and develop new HTM Courses (Deliverable 17) encompassing one-day, two-day, three-day, four-day, and five-day courses, with the curriculum to be defined by the Government. The HTM Courses are intended to be held virtually on the Microsoft TEAMS platform. The new HTM courses shall consist of the following parameters:

· Covers topics such as the following: IT/networking, cybersecurity, medical equipment maintenance, leadership/management, soft skills, patient safety, project management, Microsoft products, HTM certification preparation, hospital regulatory standards (Ex. The Joint Commission), HTM-specific specialty training, equipment training (ex. Defibrillators), technology management and support

· Interactive, instructor-led, live courses that provide participants with knowledge on the specified topic (determined by the COR) DRAFT

· Training shall be facilitated by a Subject Matter Expert in the specified topic area (as determined by the COR)

· Service Length: one day (up to one new course per year), two days (up to two new courses per year), three days (up to one new course per year), four or five days (up to two new courses per year)

· Be vetted by the COR and one of the following subgroups: IT Education, General Education, SharePoint, Video Support, Patient Safety, Biomedical Engineering Recruitment and Retention, Biomedical Engineering Service Management

· Have minimum of 15 participants per class and maximum of 50 participants per class

· The Contractor shall provide a link or an automation tool for VHA employees to register and attend virtually Online as part of the overall new course deliverable (deliverable 10)

· Post-course surveys delivered to participants and reviewed with COR and applicable subgroup after data is compiled

4.4.2The Contractor shall provide all participants who successfully complete the courses one (1) Continuous Learning Point (CLP) per hour of training to participants and a CLP Certificate (Deliverable 18) to each successful course participant.

4.4.3 For each of the newly developed courses, the Contractor shall collaborate with the Government to provide a Course Design Document (CDD) (Deliverable 19) which outlines the course content with the support of Government SMEs knowledgeable on the VA’s requirements. The Course Design Documents shall include:

· Course title

· Course objective

· Course overview/description

· Course length

· Relevant Course Materials (i.e. external resources, etc.)

· Learning objectives

· Course content broken into lessons and sub-topics for each lesson

· Resources and additional learning for course

Each course shall have one Pilot Session (Deliverable 20) to be conducted with COR-designated SMEs and subgroup members as the participants prior to opening the course for general registration for all 2,000 HTM staff. Contractor shall create a Course Flyer (Deliverable 21) for each course which, includes, but is not limited to:

· Course title

· Course overview/description

· Course expectations

· Course pre-requisites (if applicable)

· Class date(s) and location

· General course objectives

4.4.4 Post-Course Surveys (Deliverable 21) shall be administered virtually to participants to gain feedback on content and course structure. The surveys shall be provided via Microsoft platform to all participants who successfully complete courses and capture information regarding overall success of the course and feedback from participants. The surveys shall include, but are not limited to:

The Post-Course surveys shall include multiple choice and free-text questions about:

· Course method and class materials

· Relevance and effectiveness of course

· Instructor impact

· Recommendations

· Overall comments/suggestions

DELIVERABLES:

17. HTM courses

18. CLP Certificates

19. Course Design Documents

20. Pilot Session

21. Course Flyer

22. Post-Course surveys

4.5 TASK 5: HTM COURSE MAINTENANCE & UPDATES

The Contractor shall maintain and update HTM Government-Off-The-Shelf (GOTS) courses (See Attachment A – GOTS Courses) as well as newly created courses created as a result of this effort. Maintenance and Updates of GOTs HTM Courses (Deliverable 23) effort includes, but is not limited to, incorporating changes in policy and content and changes identified by Government SMEs. The Contractor shall edit up to 50% of existing courses, training videos, and course materials each year of this effort.

The Contractor shall, in their approach to maintenance and updates, utilize the Analyze, Design, Develop, Implement, Evaluate (ADDIE) process for maintaining training courses and materials to include instructor-led training (ILT), Web-based training (WBT), webinars, videos, and other materials to support the VHA HTM Community. It is anticipated that maintenance, changes, edits and/or updates will be necessary for up to 50% of existing courses, training videos, and materials each period to refresh courses to keep up to date with policy, technologies, trends, and similar aspects to keep content relevant and engaging. Edits will generally be necessitated from changes/updates to policies and guidance from sources such as the following (including, but not limited to):

· Board of Education Subgroups

· Course Subject Matter Experts

· Hospital accreditation bodies such as The Joint Commission

· HTM Service Bulletins

· VHA policy

DELIVERABLES:

23. Maintenance and Updates of GOTs HTM Courses

4.6 TASK 6: COURSE REGISTRATION & DELIVERY

The Contractor shall develop and maintain an online/digital method for Registration Platform (Deliverable 24) for participants to register for training courses. Participants will largely consist of VA/VHA staff who are seeking courses of interest or by recommendations from supervisors. The registration platform shall allow prospective participants to select all courses they are interested in registering for, and upon registration shall send automated email confirmations. Additionally, the platform shall be designed to also trigger an email confirmation to the participant’s supervisor of record or alternate contact input by the registrant for the purpose of them to review and approve course registrations for each registrant. Once vetted by the supervisor, the HTM Program Office and designated HTM supervisors have the ability to review and approve/disapprove final registrants for each course delivery. The digital course registration platform shall meet, at a minimum, the following requirements:

· Hosted on a platform accessible to all VHA HTM staff

· Allow multiple course registrations per individual student

· Automated email confirmations for registrants and supervisors

The Contractor shall provide administrative support, design, development, and delivery of training to include functional training, soft-skills training, video shorts, and other support for the VHA HTM community’s competency development requirements. This support shall include providing HTM community outreach support and other support that enables the HTM community competency and performance development. Support shall include the planning, logistics management, and moderating of offerings including those in Attachment A, newly developed courses (under this contract), and other HTM events (Deliverable 25) that support the competency development of staff. The Contractor shall support custom, commercial-off-the-shelf (COTS), Government-off-the-shelf (GOTS), and tailored COTS/GOTS training and learning products to achieve optimized HTM Professional Development Program value. All training courses shall be recorded and uploaded to the Training and Education SharePoint for accessibility to only VHA HTM staff who have completed the course offering. Additionally, all course content shall be loaded onto the Training and Education SharePoint for students to access after successfully completing the course. This support shall include:

· Schedule development and management on a weekly basis

· Planning, logistics management, and moderating of HTM Courses listed in Attachment A (and newly created courses under this contract)

· HTM Program Office stakeholder management and outreach for all courses listed in Attachment A

· HTM community support materials such as job aids, videos, and desk references

· Communications and outreach materials to include emails, presentations, flyers, white papers, brochures, videos, and marketing materials for all courses listed in Attachment A (and newly created courses under this contract)

· HTM Course Catalog and competency development roadmaps for all courses listed in Attachment A (and newly created courses under this contract)DRAFT

The Contractor shall, in collaboration with Board of Education subgroups, design, develop, coordinate, and moderate GOTS/COTS One-Hour Webinars (Deliverable 26) each Period of Performance. Webinars shall be custom COTS, GOTS, and tailored COTS/GOTS deliveries. Each webinar shall be hosted on a virtual Microsoft platform and be accessible to all VHA HTM staff (not requiring pre-registration). All webinars shall be recorded and uploaded to the Training and Education SharePoint for accessibility to all VHA HTM staff.

24. Digital Course Registration

25. Planning, logistics management, and moderating of offerings including those in Attachment A, newly developed courses (under this contract), webinars, and other HTM events

26. GOTS/COTS one-hour webinars

4.7 TASK 7: COMMERCIAL OFF THE SHELF TRAINING

The Contractor shall procure commercial-off-the-shelf (COTS) training solutions and supplemental resources through GSA schedule as listed in the deliverables below.

DELIVERABLES:

27. CBT Nuggets/Adept seat library license – quantity: 100

28. Laurel Bridge 3-Day Virtual Instructor Led Training (VILT) Classes – quantity: 3

29. Laurel Bridge 2-Day VILT Classes (20 participants) – quantity: 2

30. Laurel Bridge 2-Day VILT Classes (30 participants) – quantity: 2

31. CompTIA Vouchers certification and training – quantity: 20

32. Technical medical equipment trainings – quantity: 3

33. AAMI Exam Fees (CBET/CRES) – quantity: 30

34. AAMI Exam Retake Fees (CBET/CRES) – quantity: 10

35. AAMI or ACCE Exam Fees (CHTM/CCE) – quantity: 30

36. AAMI Exam Retake Fees (CHTM) – quantity: 10

37. Amazon Workspace Virtual Training Environment – quantity: 1 year

38. Brett Glines HTM 2-day Course – quantity: 8

39. Brett Glines HTM 1-day Course – quantity: 10

40. Brett Glines Basic Networking Course Delivery – quantity: 4

41. CBET/CRES or CCE/CHTM test preparation (27 webinars + 2-day summit + online test bank) from Service Mode – quantity: 2DRAFT

42. ACCE (American College of Clinical Engineering) enterprise membership – quantity: 1 year

43. Subject matter experts for webinars (Ex. The Joint Commission) – quantity: 1 year

4.8 TASK 8: SHAREPOINT MANAGEMENT & MAINTENANCE

The Contractor shall design, develop, deploy, manage, and maintain the HTM Training & Education SharePoint site within the VA network to support the VHA HTM Professional Development Program and the HTM community. The HTM Training & Education SharePoint Site shall support courses, webinars, registration processes, and other needed logistical and file management requirements to enable the competency development of the HTM Community. The Contractor shall develop and maintain an Agile-Based Requirements and Prioritization Tracker (Deliverable 44) to support the incremental and iterative maintenance and development of the HTM Training & Education SharePoint Site. This site shall support the Training & Education needs for the HTM Program Office to include products and requirements from other VA working groups and Contractors. The Contractor shall collaborate with VHA HTM SMEs on the Board of Education SharePoint subgroup to vet all maintenance and development progress and rollout SharePoint Enhancements (Deliverable 45).

DELIVERABLES:

44. Agile-Based Requirements and Prioritization Tracker

45. SharePoint Enhancements

4.10 TASK 10: CONTRACT MANAGEMENT SUPPORT

The Contractor shall maintain Check-Ins (Deliverable 46) with the COR and provide insights about Contract Management Support issues of risk delays, review the schedule progress, provide brief updates or other concerns for the program to the COR.

The Contractor shall provide support services in support of the requirements herein, which include, but are not limited, to the expectation of using typical office automation tools in performance of the requirements and preparation of documents and materials as required.

The Contractor shall submit all required deliverables (training materials/manuals and other related supplies) in editable format compatible with Microsoft formats to be determined by COR, such as WORD, Excel, PowerPoint, PowerBI as described herein.

The Contractor shall deliver documentation in electronic format, unless otherwise directed. Acceptable electronic media include MS Word 2007/2010 or higher, MS Excel 2007/2010 or higher, MS PowerPoint 2007/2010 or higher, PowerBI, and Adobe Postscript Data Format (PDF). DRAFT

46. Check-Ins

4.11 TASK 11: STAFFING PLAN

The Contractor shall provide and maintain a Staffing Plan (Deliverable 47). The Contractor shall develop, maintain, and adhere to staffing plan that describes all resources and skillsets needed for the Contractor to meet the requirements coupled with how the Contractor shall obtain resources throughout the lifecycle of the contract. The Staffing Plan shall be considered a living document that reflects the current staffing on the contract. The Staffing Plan shall be submitted with the Technical Proposal. Thereafter, the Staffing Plan will be updated subject to significant changes in staffing.

At a minimum, the staffing plan shall contain:

· Retention Strategy – The Contractor shall identify the retention strategy to minimize staff turn-over

· Staffing Transition Strategy – The Contractor shall identify the transition strategy to move responsibilities from personnel exiting/leaving the program to personnel accepting the associated responsibilities

· Hiring Strategy

47. Staffing Plan

Appendix A – Course List

Current Course Catalog

HTM102: Regulations, Codes, & Standards

HTM116: SQL Server Fundamentals

HTM130: Productivity & Communication Fundamentals

By the end of this course, students will learn, understand, and gain practical hands-on experience with: Best practices and how improve your productivity while using Microsoft Windows 10, basic operation of Microsoft Windows Server with emphasis on Server Manager, basic operation of the Linux operating system, and installation prerequisites and basic installation of Microsoft SQL Server.

HTM214: Intermediate Principles of HTM Cybersecurity

CBET Testing by AAMI; testing windows vary year-to-year

HTM312: Introduction to HL7

HTM403: HTM Leadership Development

Offered in both virtual and in-person environments, this course is designed to facilitate the sharing of knowledge in managing a successful Biomedical Engineering program within the VA. 2-3 people per VISN are selected to attend each session, which are led by Subject Matter Experts from the VA HTM field. By the end of this course, students will be able to understand the knowledge and skills necessary to effectively manage a biomedical engineering program and have greater access to tools and knowledge-sharing resources that will enable their success as a new or acting supervisor in VHA HTM.DRAFT