VA FSC Relocation Services RFI.pdf

DESCRIPTION

The U.S. Department of Veteran Affairs (VA) is seeking information and sources capable of providing the services described below. The purpose of this notice is to gather capabilities and market information pertinent to acquisition planning. The responses to this Sources Sought notice will contribute to determining the method of procurement and identify parties having an interest in and the resources to support this requirement.

THERE IS NO SOLICITATION AT THIS TIME

This Sources Sought does not constitute a request for quotes. Submission of any information in response to this Sources Sought notice is purely voluntary. The Government assumes no financial responsibility for any costs incurred.

DESCRIPTION OF REQUIREMENT

The Department of Veterans Affairs (VA) Financial Services Center (FSC), established as a franchise fund site under the Government Management Reform Act, delivers relocation services to VA employees authorized for Permanent Change of Station (PCS) entitlements. The FSC also extends its services to

Other Government Agencies (OGAs) while adhering to federal travel regulations and maintaining operational excellence in all services rendered. The VA FSC is in need of a Contractor capable of delivering comprehensive, high-volume relocation support.

The contractor shall provide services to include home marketing assistance, home sale management, property management for Outside the Continental United States (OCONUS) and Temporary Change of

Station (TCS) moves, pre-decisional counseling, and destination area assistance. The Contractor must demonstrate technical expertise in relocation logistics, compliance with government regulations, and the ability to manage complex multi-location service requirements.

Please see the attached Performance Work Statement (PWS).

SUBMISSION INSTRUCTIONS:

If your organization is capable of providing these services, please respond to this Sources Sought as follows:

A. Cover Sheet (1 page)

1. Organization name, address, SAM Unique Entity Identifier (UIE) number, and website.

2. Primary point of contact, including an e-mail address and phone number.

3. Company size status as listed in SAM under NAICS 531210 – Offices of Real Estate Agents and Brokers. State if your company is also verified as a Service-Disabled Veteran Owned Small Business (SDVOSB) or a Veteran Owned Small Business (VOSB) in the Small Business Administration’s (SBA) Veteran Small Business Certification (VetCert) database. State if your company is a Service-Disabled Veteran Owned Small Business (SDVOSB), Veteran Owned Small Business (VOSB), Small Business, or Large Business.

4. If these services are available on your company’s GSA contract, provide the GSA contract number, schedule, and SIN category; for a NASA SEWP contract, provide the NASA SEWP contract number.

B. Capabilities Statement and Market Information (no more than 10 pages)

Sources Sought Notice

1. If this contract were an SDVOSB set aside, can your SDVOSB comply with VAAR Clause 852.219-

75, VA Notice of Limitations on Subcontracting – Certificate of Compliance for Services and

Construction?

2. What key questions do you need to see answered in a future PD before you decide to respond to the solicitation?

3. Given the variance in services required from one option year to the next, with a minimum of 70 homes sold, a maximum of 150 homes sold, and average $550,000 (between $200,000 to $985,000) cost of a home, what would be your recommendation for contract type?

4. The previous contract was awarded and invoiced based on a percentage of average home value.

a. Does this approach align with the commercial community?

b. How would you recommend pricing/CLINs be structured for these services?

5. Demonstrate your approach to executing the following tasks outlined in this service contract:

• Home marketing assistance:

i. Provide real estate advice, develop a marketing strategy, and recommend property repairs or improvements to enhance marketability.

• Home sale management:

i. Amended Value Sale

ii. Appraised Value Offer Program (AVO)

iii. Buyer Value Option Program (BVO)

• Property management:

i. Outside the Continental United States (OCONUS) and Temporary Change of

Station (TCS) moves maintaining the property

• Pre-decisional counseling:

i. Provide information relating to market conditions for departure.

• Destination area assistance:

i. Destination duty station locations: referrals to network real estate agents may be placed and broker market analyses conducted.

• Move Management Services (Optional):

ii. Includes the packing, loading and shipment of a relocating employee’s household goods; storage of household goods and vehicle shipment (as applicable).

6. Depending on the circumstance, each home may not require every service as delineated in the PWS.

In your experience providing these services, what aspects of the PWS are required for every relocation versus on a case-by-case basis? Based on this are there recurring and non-recurring services that need to be taken into consideration?

7. Describe your organization’s direct experience and expertise in providing relocation services, such as, home marketing assistance, home sale management, property management for Outside the

Continental United States (OCONUS) and Temporary Change of Station (TCS) moves, pre-decisional counseling /destination area assistance, and Move Management Services.

8. Describe your organizational structure, management oversight, staffing, vendor network, financial stability, and funding capability for home acquisitions. Explain how you will meet the required service volume immediately and provide a plan for assigning and replacing key employees, including principal account managers, service delivery staff, and support staff.

9. Demonstrate your ability to select, monitor, and manage subcontractors and service providers, including real estate brokers and agents, appraisers, inspection vendors, title service providers, mortgage counselors, spousal counselors, lending services, and property management vendors.

Sources Sought Notice

10. How does the Government deliver the home sale request to you, do you have a portal or is the communication direct? How does the government monitor workload and sale progress?

11. Regarding services, what services are provided by an outside agency (sub-contracted)? An example includes title services BMA and inspections.

12. Describe your property acquisition process, including a specific description of transferring and recording title, handling mortgage payoffs or other means to release transferees from all obligations secured by the properties and fully protect transferees’ credit.

13. Describe your approach and capability for providing a secure, real-time, interactive data processing system for VA relocation services. The system must support case status updates, VA access to home sale documents (appraisals, inspections, marketing data), required reports, financial accounting, and accurate billing packages. Explain your procedures for identifying, correcting, and preventing errors and systemic issues in areas such as accounting, billing, vendor management, service timelines, case documentation, and property oversight.

14. Would you propose other NAICS for these services?

15. Please provide any other feedback or suggestions that you deem appropriate.

If you have any questions related to this Request for Information package and its contents, please utilize the attached RFI Inquiry Form. Please ensure to fill in the applicable information for each inquiry, as needed.

Submissions must be emailed to Brandi Luna (Brandi.Luna@va.gov), Nicole Egan

(nicole.egan2@va.gov), and Justin Cole (Justin.Cole4@va.gov) by the date/time listed in the posting.