UI-UX RFI.docx

SOURCES SOUGHT SYNOPSIS

The Department of State is issuing this synopsis as a means of conducting market research to identify parties having an interest in and the resources to support this requirement for a User Experience and Application Effectiveness Assessment. Additional information regarding the requirement is available in the Appendix accompanying this notice. The result of this market research will contribute to determining the method of acquisition. The applicable North American Industry Classification System (NAICS) code assigned to this acquisition is 541512.

There is no solicitation at this time. This request for capability information does not constitute a request for proposals; submission of any information in response to this market survey is purely voluntary; the government assumes no financial responsibility for any costs incurred.

If your organization has the potential capacity to perform these contract services, please provide the following information:

1) organization name, address, email address, website address, telephone number, and size and type of ownership for the organization; and

2) tailored capability statements addressing the particulars of this effort, with appropriate documentation supporting claims of organizational and staff capability. If significant subcontracting or teaming is anticipated to deliver technical capability, address the administrative and management structure of such arrangements.

[Note: In accordance with Federal Acquisition Regulation (FAR) 10.001(b), agencies should not request potential sources to submit more than the minimum information necessary.]

The government will evaluate market information to ascertain potential market capacity to:

1) provide services consistent in scope and scale with those described in this notice and otherwise anticipated;

2) secure and apply the full range of corporate financial, human capital, and technical resources required to successfully perform similar requirements;

3) implement a successful project management plan that includes compliance with program schedules, cost containment, meeting/tracking performance, hiring/retention of key personnel, and risk mitigation; and

4) provide services under a performance-based service acquisition contract.

Based on the responses to this sources sought notice/market research, this requirement may be set aside for small businesses or procured through full and open competition, and multiple awards may be made. The government will not provide feedback or evaluations to companies regarding their submissions in response to this notice.

Submission Instructions: Interested parties who consider themselves qualified to perform the above-listed services are invited to submit a response to this sources sought notice by November 15, 2024 12:00 (NOON) Eastern. All responses under this notice must be emailed to Kelley Kershner KershnerK@state.gov and Lazarus Toussaint ToussaintLG@state.gov. Please reference User Experience and Application Effectiveness Assessment in the Subject Line.

APPENDIX 1: Purpose and Objectives

The Foreign Service Institute (FSI) is seeking information regarding the customer experience and solution effectiveness of a Student Information System (SIS) implemented on the Salesforce platform. This RFI aims to gather insights and data to evaluate the current system and identify areas for improvement.

Background FSI has been utilizing a Student Information System to manage various aspects of student data, course enrollments, and academic records. As part of our continuous improvement efforts, we are looking to assess the effectiveness of the current system and enhance the overall user experience.

Purpose The purpose of this RFI is to solicit detailed information from vendors and experts who have experience with implementing and managing Student Information Systems on the Salesforce platform. Specifically, conducting operational analysis on the usability and effectiveness of training management business processes, supporting systems and applications We are particularly interested in understanding the following:

· Customer Experience:

· User satisfaction levels

· Ease of use and accessibility

· Support and training provided to users

· Solution Effectiveness:

· System performance and reliability

· Integration capabilities with other systems

· Scalability and flexibility of the solution

· Data security and compliance features

· Leveraging Native Capabilities:

· Evaluation of how well the current SIS leverages Salesforce's native capabilities

· Utilization of Salesforce features such as automation, analytics, and integration

· Effectiveness of using Salesforce's built-in tools and functionalities to meet FSI's needs

Information Requested We kindly request you to provide the following information:

1. Company Overview:

· Brief description of your company and its experience with Salesforce-based SIS solutions.

2. Customer Experience Metrics:

· User feedback and satisfaction surveys

· Case studies or testimonials from current users

3. Solution Effectiveness Metrics:

· Performance benchmarks and uptime statistics

· Details on integration with other systems (e.g., Language Management System

· (LMS), Enterprise Resource Planning(ERP))

· Security certifications and compliance with data protection regulations

4. Implementation and Support:

· Overview of the implementation process

· Training and support services offered

5. Cost Estimates:

· Rough cost estimates for implementation, licensing, and ongoing support

SBU - CONTRACTING AND ACQUISITIONS