USHMM RFP 95476726R0071 IT MANAGED SERVICES.pdf

USHMM RFP 95476726R0071

IT Managed Services

Solicitation Number: 95476726R0071

Title: Request for Proposal: IT Managed Services Provider

Section A.

1. Description of Requirement

The United States Holocaust Memorial Museum (USHMM or the Museum) requires IT managed services from an innovative managed service provider (MSP) to support its mission. The Museum expects high-quality, customer-oriented technical support that encompasses all personnel, including employees, volunteers, and contracting staff. Services must utilize an ITSM framework or equivalent.

2. Key Dates

Issuance Date: 5/19/2026 Deadline for Questions: 5/29/2026 Deadline for Submission of Proposal: 6/18/2026 Est.Virtual Interviews with Offerors 6/24/2026 - 6/30/2026 Est. Award Date 7/6/2026

3. Statement of Work / Statement of Objectives / Performance Work Statement

a. Please refer to Exhibit I.

4. Submission Instructions

a. Proposals must be submitted in accordance with FAR 52.212-1 ‘Instructions to Offerors’ in

Section C below.

b. All submissions must be emailed to: magreen@ushmm.org, Mary Green, Contracting Officer.

c. Submission Requirements: Please refer to Section B below.

5. Evaluation Criteria

a. Please refer to FAR 52.212-2 in Section C below.

6. Questions

a. Questions shall be emailed to: magreen@ushmm.org

7. Solicitation Type: Request for Quotation – FAR Part 12 (Deviation)

8. Set-Aside Status: ☒ None ☐ Small Business ☐ 8(a) ☐ SDVOSB ☐ WOSB ☐ HUBZone ☐ Other:

mailto:magreen@ushmm.org mailto:magreen@ushmm.org

9. Type of Contract: The Government contemplates award of a ☒ Firm-Fixed-Price ☐ T&M ☐ Labor-Hour contract resulting from this solicitation.

10. Place of Performance: United States Holocaust Memorial Museum 100 Raoul Wallenberg Pl SW Washington DC 20024

Section B – Submission Requirements

In addition to 52.212-1 Instructions to Offerors—Commercial Products and Commercial Services, Offerors shall provide sufficient information for the Government to determine its level of confidence in the ability of the Offeror to perform the require ments of the RFQ based on an assessment of relevant experience from the contractor. Please note that per FAR 52.204-7, Offerors are required to be registered in SAM when submitting a quotation and at the time of award. Offerors shall provide the following information in their submission:

1. Technical

a. A statement of qualifications to address the critical elements of the Overall Approach.

i. A brief narrative describing the Offerors approach to provide the services as defined in the Performance Work Statement.

ii. Provide a summary of Offeror’s general qualifications to meet required qualifications and fulfill the Performance Work Statement. Include any other relevant experience that demonstrates the ability to perform the work as described.

iii. Service Delivery Model and Methodology A description of the Offerors framework and methods to ensure consistent, high quality monitoring, management and customer service.

iv. Demonstrate the ability to fulfill the Performance Standards and Quality Assurance Surveillance Plan. Offerors may propose additional changes to the Performance Standards and Quality Assurance Surveillance Plan. The Museum reserves the right to negotiate changes to initially proposed performance standards and methods of surveillance prior to award. Such changes may also include potential incentives and disincentives to encourage performance.

b. Staffing plan

i. Provide details on planned staffing and methods for scheduling all categories of work to meet requirements of the PWS. Outline of personnel utilization (full-time, part-time, temporary, and cross-utilization) which demonstrates adequate staffing to meet all requirements.

2. Past Performance

a. Most Relevant Performance History: Please provide at least three references from entities of similar size to USHMM (7000 network users, 7 geographically distributed locations). Offerors shall demonstrate this characteristic as well as professionalism by providing verifiable evidence of past experience in all qualification requirements including demonstrated performance in achieving performance standards similar to those proposed by the offeror:

i. Agency or company and point of contact’s name, email address, and phone number.

ii. Period of Performance

iii. Dollar value of the contract

iv. Contract number and type

b. Offeror Suitability. Note: A successful offeror must have existing clients of similar size and complexity to USHMM to be able to submit an offer. Proposals failing to meet this requirement will not be considered.

3. Price / Business Proposal –

a. A price proposal to provide all services as detailed in Exhibit I for a term of Base year plus four

(4) option years including proposed annual escalation rate.

b. A price proposal for Optional services.

c. List any exceptions to contractual terms and conditions and any assumptions made in preparing your submission. Confirm that Offeror is able to meet the bonding and insurance requirements in this solicitation. If the Offeror wishes to propose alternate types or limits of insurance coverage than those required, this should also be included in the business proposal.

d. On-site or Virtual Presentations. USHMM reserves the right to enter into negotiations with any or all of the Offerors as it deems to be in the best interest of USHMM, to request oral presentations from one or more Offerors (in which case Museum shall make oral presentation procedures available in advance to selected Offeror(s)), and to request any or all Offerors to clarify or modify the terms and conditions specified in their proposals and resubmit such clarifications or modifications as a “Revised Proposal.”

Section C - Federal Acquisition Regulation (FAR) Clauses and Provisions

The clauses and provisions contained herein are applicable to any order awarded as a result of this solicitation.

Offerors may propose that the terms and conditions of an existing Government Acquisition Contract (GWAC) or GSA Schedule Contract apply to any resulting order. If so, offerors shall state the contract number in their submission.

Solicitation Provisions The following provisions are applicable if checked:

☒52.203-11 Certification and Disclosure Regarding Payments to Influence Certain Federal Transactions (SEP 2024) ☒52.203-18 Prohibition on Contracting with Entities that Require Certain Internal Confidentiality Agreements or Statements-Representation (JAN 2017) ☒52.204-7, System for Award Management (NOV 2024)

☒52.204-7, System for Award Management - Alternate I (OCT 2018) ☒52.204-16, Commercial and Government Entity Code Reporting (AUG 2020) ☐52.204-90 Offeror Identification (MAY 2026) ☐52.207-6, Solicitation of Offers from Small Business Concerns and Small Business Teaming Arrangements or Joint Ventures (Multiple-Award Contracts) (AUG 2024) ☐52.209-12, Certification Regarding Tax Matters (OCT 2025)

☒52.212-1 Instructions to Offerors—Commercial Products and Commercial Services. (Deviation May 2026)

(a) Submission of offers. Submit signed and dated offers to the office specified in this solicitation at or before the exact time specified in this solicitation. As a minimum, offers shall include—

(1) The solicitation number;

(2) The name, address, telephone number of the Offeror;

(3) The Offeror’s Unique Entity Identifier (UEI) and, if applicable, Electronic Funds Transfer (EFT) indicator;

(4) Information necessary to evaluate the factors contained in the provision at 52.212-2 or as described in the solicitation;

(5) Responses to provisions that require Offeror completion of information, representations, and certifications (other than those collected via the System for Award Management (SAM)); and

(6) A statement specifying the extent of agreement with all terms, conditions, and provisions included in the solicitation and any solicitation amendments.

(b) Period for acceptance of offers. The Offeror agrees to hold the prices in its offer firm for 60 calendar days from the date specified for receipt of offers, unless another time period is specified in an addendum to the solicitation.

(c) Late submissions, modifications, revisions, and withdrawals of offers.

(1) Offerors are responsible for submitting offers and any modifications or revisions to the Government office designated in the solicitation by the time specified in the solicitation.

(2) Any offer, modification, or revision received after the time specified for receipt of offers is “late” and will not be considered unless it is received before award is made and the Contracting Officer determines that accepting the late offer would not unduly delay the acquisition.

However, a late modification of an otherwise successful offer that makes its terms more favorable to the Government will be considered at any time it is received and may be accepted.

(3) If an emergency or unanticipated event interrupts normal Government processes so that offers cannot be received at the Government office designated for receipt of offers by the exact time specified in the solicitation, and urgent Government requirements preclude amendment of the solicitation or other notice of an extension of the closing date, the time specified for receipt of offers will be deemed to be extended to the same time of day specified in the solicitation on the first work day on which normal Government processes resume.

(4) Offerors may withdraw their offers by written notice to the Government received at any time before award.

(d) Contract award (not applicable to Invitation for Bids). The Government intends to evaluate offers and award a contract without discussions with Offerors. Therefore, the Offeror’s initial offer should contain the Offeror’s best terms. However, the Government reserves the right to conduct discussions, if necessary. The Government may reject any or all offers if such action is in the public interest, accept other than the lowest offer, and waive informalities and minor irregularities in offers received.

(e) Debriefings. If a postaward debriefing is given to requesting Offerors, the Government will disclose the following information, if applicable:

(1) The agency’s evaluation of the significant weak or deficient factors in the debriefed Offeror’s offer.

(2) The overall evaluated cost or price and technical rating of the successful Offeror and the debriefed Offeror and past performance information on the debriefed Offeror.

(3) The overall ranking of all Offerors when any ranking was developed by the agency during source selection.

(4) A summary of the rationale for award.

(5) For acquisitions of commercial products, the make and model of the product to be delivered by the successful Offeror.

(6) Reasonable responses to relevant questions posed by the debriefed Offeror as to whether the agency followed source-selection procedures set forth in the solicitation, applicable regulations, and other applicable authorities.

(End of provision)

☒52.212-2 Evaluation—Commercial Products and Commercial Services. (Deviation May 2026)

(a) Evaluation factors. The Government will award a contract resulting from this solicitation to the responsible Offeror whose offer conforming to the solicitation will be most advantageous to the Government, price and other factors considered. The following factors will be used to evaluate offers:

i) Technical

a. the level of maturity of Offeror’s respective proposed operational methodology;

b. the extent to which the methodology, schedule, risk, Museum staff and vendor level of effort, day 1 functionality, etc.

delineated in Offeror’s project plan are appropriate

ii) Past Performance

a. The level of corporate experience as evidenced by successful implementation of projects in other similar federal agencies/organizations;

b. Completion of projects of this type on budget and on schedule;

c. Corporate viability (an assessment which may be based in part on general vendor staff capabilities and part on independent assessment sources used regularly by USHMM); and

d. Overall impression of prior performance (e.g., quality of services, client satisfaction, timeliness of performance, business relations, and cost control).

iii) Price

Evaluation factors other than price when combined are:

☒significantly more important than price ☐approximately equal to price ☐significantly less important than price

The Government may perform a comparative evaluation (comparing offers to each other) to select the contractor that is best suited and provides the best value, considering the evaluation factors in this solicitation.

(b) Options (if applicable). The Government will evaluate offers for award purposes by adding the total price for all options to the total price for the basic requirement. The Government may determine that an offer is unacceptable if the option prices are significantly unbalanced. The evaluation of options does not obligate the Government to exercise the option(s).

(c) Notice of award. A written notice of award or acceptance of an offer furnished to the successful Offeror within the time for acceptance specified in the offer, shall result in a binding contract without further action by either party. Before the offer’s specified expiration time, the Government may accept an offer (or part of an offer), whether or not there are negotiations after its receipt, unless a written notice of withdrawal is received before award.

(End of provision)

☐ 52.222-48 Exemption from Application of the Service Contract Labor Standards for Maintenance, Calibration, or Repair of Certain Equipment–Certification (MAY 2014)

☐ 52.222-52 Exemption from Application of the Service Contract Labor Standards for Certain Services-Certification (MAY 2014)

☐52.222-56 Certification Regarding Trafficking in Persons Compliance Plan (OCT 2025) ☐52.223-4 Recovered Material Certification (MAY 2008) ☐52.225-2 Buy America Certificate (OCT 2022) ☐52.225-4 Buy American-Free Trade Agreements-Israeli Trade Act Certificate (NOV 2023) ☒52.225-25 Prohibition on Contracting with Entities Engaging in Certain Activities or Transactions Relating to Iran-Representation and Certifications (JUN 2020) ☒52.240-90 Security Prohibitions and Exclusions Representations and Certifications (Deviation MAY 2026) ☒52.252-1 Solicitation Provisions Incorporated by Reference (FEB 1998) This solicitation incorporates one or more solicitation provisions by reference, with the same force and effect as if they were given in full text.

Upon request, the Contracting Officer will make their full text available. The offeror is cautioned that the listed provisions may include blocks that must be completed by the offeror and submitted with its quotation or offer. In lieu of submitting the full text of those provisions, the offeror may identify the provision by paragraph identifier and provide the appropriate information with its quotation or offer. Also, the full text of a solicitation provision may be accessed electronically at this/these address(es): www.acquisition.gov

Contract / Purchase Order Clauses

The following clauses are applicable if checked:

☐52.203-13 Contractor Code of Business Ethics and Conduct (NOV 2021) ☒52.203-17 Contractor Employee Whistleblower Rights (NOV 2023) ☒52.203-19 Prohibition on Requiring Certain Internal Confidentiality Agreements or Statements (JAN 2017) ☐52.204-9 Personal Identity Verification of Contractor Personnel (JAN 2011) ☒52.204-13, System for Award Management Maintenance (OCT 2018) ☒52.204-18, Commercial and Government Entity Code Maintenance (AUG 2020) ☒52.204-21, Basic Safeguarding of Covered Contractor Information Systems (NOV 2021) ☐52.204-91 Contractor identification (Deviation MAY 2026) ☒52.209-6 Protecting the Government's Interest When Subcontracting With Contractors Debarred, Suspended, Proposed for Debarment, or Voluntarily Excluded (JAN 2025) ☒52.209-10 Prohibition on Contracting with Inverted Domestic Corporations (NOV 2015) ☒52.212-4 Terms and Conditions—Commercial Products and Commercial Services. (Deviation MAY 2026) ☐Alternate I (Deviation MAY 2026) [T&M or labor hour] ☒52.217-8 Option to Extend Services (NOV 1999) ☒52.217-9 Option to Extend the Term of the Contract (MAR 2000) ☒52.219-4 Notice of Price Evaluation Preference for HUBZone Small Business Concerns (OCT 2022) ☐52.219-6 Notice of Total Small Business Set-Aside (NOV 2020) ☐52.219-33 Nonmanufacturer Rule (SEP 2021) ☒52.222-3 Convict Labor (JUN 2003) ☒52.222-19 Child Labor-Cooperation with Authorities and Remedies (MAR 2026) ☒52.222-35 Equal Opportunity for Veterans (JUN 2020) ☒52.222-36 Equal Opportunity for Workers with Disabilities (JUN 2020) ☒52.222-37 Employment Reports on Veterans (JUN 2020) ☐52.222-41 Service Contract Labor Standards (AUG 2018) ☐52.222-42 Statement of Equivalent Rates for Federal Hires (MAY 2014) ☐52.222-43 Fair Labor Standards Act and Service Contract Labor Standards-Price Adjustment (Multiple Year and Option Contracts)

(AUG 2018)

☐52.222-44 Fair Labor Standards Act and Service Contract Labor Standards-Price Adjustment (MAY 2014) ☒52.222-50 Combating Trafficking in Persons (OCT 2025) ☐52.222-51 Exemption from Application of the Service Contract Labor Standards to Contracts for Maintenance, Calibration, or Repair of Certain Equipment-Requirements (MAY 2014)

☐52.222-53 Exemption from Application of the Service Contract Labor Standards to Contracts for Certain Services-Requirements

(MAY 2014)

☒52.222-54 Employment Eligibility Verification (JAN 2025) ☐52.222-62 Paid Sick Leave Under Executive Order 13706 (JAN 2022) ☒52.222-90 Addressing DEI Discrimination by Federal Contractors (Deviation MAY 2026) ☒52.224-3 Privacy Training (JAN 2017) ☒52.225-1 Buy American-Supplies (OCT 2022) ☐52.225-3 Buy American-Free Trade Agreements-Israeli Trade Act (NOV 2023) ☒52.227-14 Rights in Data-General (MAR 2014) ☒52.227-17 Rights in Data-Special Works (DEC 2007) ☒52.228-5 Insurance – Work on a Government Installation (JAN 1997) ☒52.228-16 Performance and Payment Bonds-Other Than Construction (NOV 2006) ☒52.232-30 Installment Payments for Commercial Products and Commercial Services (NOV 2021) ☒52.232-33 Payment by Electronic Funds Transfer-System for Award Management (OCT 2018) ☒52.232-40 Providing Accelerated Payments to Small Business Subcontractors (MAR 2023) ☒52.233-3 Protest after Award (AUG 1996) ☒52.233-4 Applicable Law for Breach of Contract Claim (OCT 2004) ☒52.240-91 Security Prohibitions and Exclusions (Deviation MAY 2026) ☒52.240-93 Basic Safeguarding of Covered Contractor Information Systems (Deviation MAY 2026) ☒52.244-6 Subcontracts for Commercial Products and Commercial Services (OCT 2025) ☒52.245-1 Government Property (SEP 2021) ☒52.252-2 Clauses Incorporated by Reference. (FEB 1998) This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this address www.acquisition.gov

☒Use of Museum Name

(a) Contractor shall not use Museum trademarks, including Museum's name and logo, for any purpose without the express consent of Museum, except for such uses as are strictly required by this Contract.

(b) Contractor shall not refer to awards from or contracts with Museum in advertisements or promotional announcements in any form or media, in such a manner as to state or imply that the Contractor's services are endorsed or preferred by Museum or are superior to other services. This provision shall apply regardless of whether Museum has consented to Contractor's use of Museum's name, as provided herein.

(c) Contractor shall not issue a news release or other public announcement referring to this Contract or the services provided hereunder without the prior, written consent of the Contracting Officer.

(d) Contractor shall include the terms of this Clause (“Use of Museum Name”) in any contracts with other parties providing services related to the performance of this Agreement, such as but not limited to subcontractors.

☒Travel Costs

(a) If contactor travel is contemplated, all travel shall be subject to the Museum’s prior review and approval. Reimbursable travel costs must comply with FAR 31.205-46.

☒Suitability Determination

(a) In order to protect the Museum’s proprietary information, contractors who are assigned to work on a Museum contract, whether onsite or offsite, and who require a Museum badge, network access, or access to sensitive Museum information, are required to go through a Suitability Determination and FBI Fingerprint Criminal Background Check through OPM upon entry of service, and then annually thereafter. Fingerprints are taken in the Museum’s Badging Office. For individuals who are outside of the Washington, D.C. area, directions will be provided for them to complete the process at a designated Federal facility in their area. Vendors are required to provide a Summary Report for each individual working on the contract. This form will be provided by the Museum Contracting Officer’s Representative (COR) and the information to be verified can include any or all of the following:

● U.S. citizenship or work authorization,

● satisfactory credit history (based upon the sensitivity of the work to be completed),

● employment history (past 3, 5 or 7 years depending upon the sensitivity of the work to be completed),

● education history (to include degrees and dates received),

● satisfactory reference checks,

● and possibly drug testing with negative results (based upon the sensitivity of the work to be completed.)

(b) All criminal background reports are reviewed by a designated member of the Division of Protection Services (DPS), and if negative or derogatory information is obtained during this process, an adjudication process will take place, which may involve an interview of the individual to make a final determination of their suitability to work on a Museum contract. This process takes approximately two weeks, and no individual will receive a Museum Badge, Network Access or access to sensitive Museum proprietary information without a final determination of their http://www.acquisition.gov suitability for work at the Museum. If an individual disagrees with a suitability determination after the adjudication process has taken place, they may appeal that decision to the Museum’s Director, Division of Protection Services.

☒Invoicing Instructions Contractor shall submit invoices in accordance with FAR 52.212-4. Contractor shall submit a single invoice(s) via email to the United States Holocaust Memorial Museum accountspayable@ushmm.org upon satisfactory completion of the work or otherwise in a manner consistent with Contractor's Proposal for completed deliverables and services received and accepted by the COR. Invoices shall reference the Museum’s purchase order number.

mailto:accountspayable@ushmm.org