USHMM RFP 95476724R0010 Wide Area Network Connectivity Services.pdf

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8 (A)

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USHMM RFP 95476724R0011 WAN Svc

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OTHER USHMM SOLICITATION REQUIREMENTS

SECTION B (CONT'D) – SUPPLIES AND SERVICES AND PRICES/COSTS

B.1 SUPPLIES AND SERVICES. The data traffic of the United States Holocaust Memorial Museum (hereafter referred to as “Museum” or “USHMM”) consists of a variety of different business-related communications that include, but not limited to, the use of applications with transactional data, bulk transfer of large quantities of data, internet browsing and cloud-based operations that includes Infrastructure as a Service, Software as a Service, and Platform as a Service. Contractor shall provide a complete and comprehensive architecture for a reliable and scalable WAN infrastructure, performing all services and delivering all work product to USHMM as described in Section C, below, and otherwise in the awarded Proposal.

B.2 PRICING STRUCTURE. Offerors shall submit a firm, fixed price Proposal as defined in RFP Section L.07.2 below and on an open market basis.

B.3 PRICING WARRANTY. Contractor warrants that the prices for the supplies and services under this Contract are not greater than the prices charged to the Contractor’s most favorable customer under similar circumstances.

SECTION C – DESCRIPTION, SPECIFICATIONS, STATEMENT OF WORK

C.1 BACKGROUND

C.1.1 USHMM currently has a number of educational and outreach programs activities in addition to a well-recognized and respected museum in downtown Washington, DC. Most of these activities heavily depend on robust internal and external communications networks. In order to support all of its externally facing programs and its daily business operations, USHMM has several Wide Area Network (WAN) connectivity to its various offices and to the internet.

These network connections are currently undergoing a review process to implement a redundant, fault-tolerant, and scalable WAN architecture to meet the growing demands of USHMM’s constantly evolving innovative programs and its everyday business operation.

C.1.2 Museum’s Current WAN Infrastructure.

C.1.2.1 USHMM currently has the following facilities from which WAN connectivity is operational for its business communications:

Ross Ross Administrative Building 100 Raoul Wallenberg Place, SW Washington, DC 20024 (Located adjacent to the Museum building, Site #2, below)

Museum

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The United States Holocaust Memorial Museum (Museum Building) 100 Raoul Wallenberg Place, SW Washington, DC 20024

Shapell Shapell Center 4800 Marconi Drive Bowie, MD 20715

Portals Portals III Building 1201 Maryland Avenue Washington, DC 20024

C.1.2.2 The following WAN lines are currently in place to provide site-to-site and Internet connection:

(1) 2 x 10 Gbps to the Internet connectivity circuits between Museum and the Internet

Service Provider

(2) 1 x 1 Gbps point-to-point connection between Museum and Portals

(3) 2 x 10 Gbps point-to-point connection between Museum and Shapell

(4) 2 x 10 Gbps point-to-point connection to the Megaport connection at the Equinix data center

C.1.3 NOTE: As seen in the above list, one end of all the current circuits terminate at Ross due to the presence of a legacy WAN termination point in that building. In the new architecture, Offerors may propose terminating the circuits in Ross and the Museum for better site diversity and to enable a fault tolerant architecture. Regardless, this solicitation seeks a contractor to implement reliable and cost-effective WAN connectivity services for the Museum on a best value basis.

C.2 OVERALL REQUIREMENTS DEFINITION. Contractor’s proposed solution shall include:

C.2.1 A WAN backbone capable of meeting the increasing needs of current and next-generation applications built upon a scalable architecture to support high traffic volume applications that includes data, audio, video and voice communications.

C.2.2 An architecture scalable to support future growth in the wide area network.

C.2.3 Tools, technologies and/or services that will allow for easy and seamless migration to higher bandwidth and to adapt to future changes in technologies.

C.2.4 A redundant and reliable network capable of high levels of an uptime with no or minimal downtime.

C.2.5 A guaranteed data delivery rate with minimal latency.

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C.2.6 Effective and satisfactory means of fulfilling all requirements described in paragraph C.3 (“Statement of Work”), et seq.

C.3 STATEMENT OF WORK

C.3.1 Technical Requirements

C.3.1.1 Circuits and Bandwidth Requirements - USHMM shall retain an option exercisable in writing to scale any or all Circuits up to 10/100 Gbps within 10 working days. At minimum, however, Contractor shall establish:

➢ Circuits #1 and #2 2 x 10 Gbps to the Internet

➢ Circuits #3 1 x 1 Gbps to the Internet (An new Internet circuit for the use of public WiFi in Site #2)

➢ Circuits #4 2 x 1 Gbps point-to-point connection between Museum and Portals

➢ Circuits #5 and #6 2 x 10 Gbps point-to-point connection between Museum and Shapell

➢ Circuits #7 and #8 2 x 10 Gbps point-to-point connection to Megaport at the Equinix data center

C.3.1.2 Redundant and Fault Tolerant Infrastructure Requirements

(1) Contractor shall implement circuits using an architecture that provides end-to-end path diversity. USHMM will allow some flexibility of following the same fiber path within the building, however Contractor’s architecture shall guarantee path diversity at Ross, Museum, Shapell. Contractor shall provide a single circuit at Portals.

USHMM will work with the Contractor to facilitate construction of redundant architecture.

(2) All circuits shall terminate in Contractor-provided equipment and be handed off to

USHMM in a 50-micron multimode fiber compatible interface. For certain circuits, a single mode fiber interface will be necessary. USHMM will provide the specifications for the fiber interfaces at different locations to the Contractor prior to start of performance.

(3) In the case of redundant circuits, each circuit shall terminate in separate Contractor-provided endpoint devices to ensure equipment redundancy.

(4) All redundant circuits shall have automated fail-over capability to allow continuous operation pending restoration of functionality to the original circuit that failed.

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C.3.1.3 Other Technical Requirements

(1) A set of contiguous internet-routable public IP addresses shall be provided as a part of the deliverables. Currently USHMM has 256 internet-routable IP addresses for its use and Contractor shall provide no less than the current number of IPs. In addition, there is a requirement for 5 internet-routable IP addresses for Circuit #3.

(2) All requested circuits shall be implemented using fiber optic cabling capable of carrying data at a minimum rate of 10 gbps regardless of the bandwidth requirements specified above in order to ensure future scalability without any major infrastructure changes.

(3) Offerors shall state all assumptions and/or contingencies on which their solution is predicated (e.g., USHMM-supplied equipment, connectivity specifications, etc.).

(4) Documentation: Contractor shall provide full documentation of the architecture of the solution in electronic format (PDF, Microsoft Visio, Word, Excel and/or similar formats), details of all hardware and functional requirements, all close-out paperwork which includes but is not limited to; product warranty information, as built drawings, manufacturer’s instructions, etc., and all other essential elements of the WAN solution.

C.3.2 Functional Requirements

C.3.2.1 Monitoring/Reporting

(1) Contractor shall monitor all circuits at all times for lines up or down, bandwidth, latency, errors, and additional monitoring options as described in Contractor’s Proposal as exercised by USHMM in writing

(2) Real-time visibility into bandwidth usage

(3) Alerting functions as described in Contractor’s Proposal

(4) Reporting structure and frequency as described in Contractor’s Proposal

C.3.2.2 WAN Link

(1) Process for adding and removing circuits

(2) Process for increasing or reducing bandwidth

(3) Alternative technologies and speeds to facilitate adaptation to changing technologies

(4) Throughput as described in Contractor’s Proposal

(5) Service management and proactive communication of scheduled outage as described in Contractor’s Proposal

(6) Guaranteed uptime and performance consistent with Contractor’s Service Level

Agreement (SLA, see paragraph C.3.4 “Service Availability…,” below), and as otherwise described in Contractor’s Proposal

C.3.2.3 Internet Services

(1) Redundant architecture

(2) Public IP addresses as USHMM may request

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(3) Transition of USHMM’s full suite of current public facing services to the new environment

(4) Border Gateway Protocol (BGP)

(5) Throughput as described in Contractor’s Proposal

(6) Process for increasing or reducing bandwidth as described in Contractor’s Proposal

(e.g., dynamic vs. change request vs. phone call vs. email, etc.), metered within the average time Contractor’s Proposal stipulates needed to make the change

(7) Guaranteed uptime and performance consistent with Contractor’s SLA (see paragraph C.3.4 “Service Availability…,” below), and as otherwise described in Contractor’s Proposal

C.3.2.4 Critical Response

(1) Fault tolerance / re-routing plans for all services in the event of a WAN link failure

(2) Diverse routing for backhaul links to Offeror’s data centers at different locations

(3) Channels for reporting issues

(4) Call out procedure

(5) Response times consistent with Contractor’s SLA (see paragraph C.3.4 “Service

Availability…,” below)

(6) Backup power for electronic equipment at service providers facilities

C.3.3 Installation Requirements. Contractor shall provide the USHMM with detailed drawings of all the circuits and all product data, to include product cut sheets, shop drawings, MSDS, manufacturer’s instructions, and all warranty information for USHMM’s review prior to commencement of work. Contractor shall nonetheless remain liable for installation, irrespective of patent and/or latent defects in the drawings, and install the solution as follows:

C.3.3.1 All circuits shall be brought into the building, terminated, tested, and validated at locations as specified below:

➢ Ross For site redundancy and fault tolerance as applicable

➢ Museum WAN connections to terminate at the USHMM data center on the fifth floor

➢ Shapell WAN connections to terminate at the Main Distribution Frame (MDF) located in the lower level of the building

➢ Portals WAN connections to terminate at the USHMM data center on the second floor

C.3.3.2 NOTE: All installations within and around the perimeters of USHMM are subject to approval by USHMM. USHMM will identify the exact fiber termination location within each of the installation points.

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C.3.3.3 All engineering and the implementation of requested circuits, either within or outside of USHMM’s perimeters are Contractor’s sole responsibility: the successful bidder shall bear the responsibility of establishing off-net services with third party line providers as their solution demands. USHMM and/or its contractors will provide necessary assistance inside its perimeters and buildings. USHMM may provide, at its discretion and without any guarantee, assistance wherever applicable and possible in areas outside of its perimeter.

C.3.3.4 During implementation, interruptions of any data communications including business hours and after hours shall be kept to a minimum, with after-hour cut-over preferred. The United States Holocaust Memorial Museum in downtown Washington, DC is open every day of the year including weekends and holidays (except the days of Yom Kippur and Christmas).

C.3.3.5 Contractor’s performance shall not obstruct access to or egress from USHMM at any time. Details of all staging and access to the work site by the Contractor shall be coordinated with and approved by the COR.

C.3.3.6 Contractor shall, at no additional cost to the USHMM, obtain all licenses and permits required for the performance of work in order to comply with all applicable federal, state and local laws. Evidence of such permits and licenses shall be provided to the USHMM upon request.

C.3.3.7 Contractor shall at all times keep work areas including storage areas free from accumulations of waste material or rubbish. All trash, dirt and/or debris generated while providing this service shall be disposed of off the confines of the installation unless otherwise approved by the COR.

C.3.3.8 Contractor shall at all times protect and preserve all materials, supplies and equipment of every description including USHMM property. Contractor shall be responsible for all repairs to bring damaged materials back to their original condition.

C.3.4 Service Availability, Quality and Reliability Requirements

C.3.4.1 Contractor shall be responsible for quality assurance (QA), to ensure that all work is performed in strict accordance with manufacturer’s instructions to remain in conformity with all manufacturer warranties, consistent with industry standards and all attached technical exhibits, and compliant with all national, state, and local codes.

C.3.4.2 All circuits requested in this document are required to operate in the specified bandwidth

99.999% of the time 24 hours a day x 7 days a week x 365 days a year. Penalties for not meeting this requirement shall be clearly specified in the Contractor’s SLA.

C.3.4.3 Contractor shall engineer a comprehensive solution around their fiber infrastructure, data centers, routing configurations and other techniques to deliver reliable WAN circuits

8 | P a g e requested in this RFP. Contractor shall be fully and wholly responsible for all transactions with subcontractors and other third parties needed to fulfill the requirements hereunder, communicating the details of such transactions to USHMM to ensure transparency.

C.3.4.4 Services shall be monitored to meet bandwidth and other reliability requirements at all times. Penalties for not meeting this requirement shall be clearly specified in the Offeror’s SLA.

C.3.4.5 Contractor’s SLA shall include a clear description of their line of communication including escalation processes during slowness, outage, or any connectivity issues.

Contractor shall report to USHMM interruptions to any of the required services, degradation of agreed levels of services, and unacceptable latencies as soon as such problem is detected and accept and/or implement as applicable the penalty(ies) for not meeting service guarantees as specified and within the response times established in Contractor’s SLA.

C.3.4.6 Contractor shall ensure the WAN system performs in a manner consistent with the agreed upon bandwidth of provided circuits within the acceptable threshold and tolerance levels for latency, packet loss, jitter, and other measurable technical factors established in Contractor’s Proposal.

C.3.4.7 Contractor shall mitigate or minimize any and all interruptions during the transition from current WAN links to the new ones, in conformity with the plans laid out in Contractor’s Proposal.

C.3.5 Security Requirements. Contractor’s solution shall include:

C.3.5.1 Security controls demonstrated to prevent malicious, DDoS, man-in-the middle, and other forms of intrusions

C.3.5.2 Demonstrated conformity with appropriate federal, state, and local certifications and accreditations for all data centers through which the requested communication lines pass

C.3.5.3 Other security-related services as applicable and appropriate, and as described in

Contractor’s Proposal.

C.3.6 Ongoing Support Requirements. USHMM shall retain an annually renewable option for ongoing support at the levels described in Contractor’s Proposal, including without limitation:

C.3.6.01 Monitoring C.3.6.02 Outage reporting and notification C.3.6.03 Escalation processes C.3.6.04 Response and repair process

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C.3.6.05 Mean time to repair (MTTR) commitments C.3.6.06 Reason for outage reports C.3.6.07 Ongoing support service level agreements/commitments (if other than as set forth in paragraph C.3.4 “Service Availability…,” above) C.3.6.08 Network availability C.3.6.09 Network maintenance and notification C.3.6.10 Bandwidth guarantee and measurement

C.3.7 Contractor Reporting Requirements

C.3.7.1 Contractor shall submit a construction schedule no later than 14 calendar days after receipt of the notice to proceed. The schedule shall be subject to approval by the COR.

Contractor shall update the schedule weekly indicating progress made to date.

C.3.7.2 Contractor shall notify the COR at least 10 calendar days prior to the start of work on site of their intention to start work.

C.3.7.3 Contractor shall submit a weekly schedule on Wednesday for the work week beginning the following Monday. The COR shall use this schedule to coordinate escorts as required with the Museum’s Department of Protection Services.

C.3.7.4 USHMM shall have seven calendar days to review each submittal, and shall not be liable for any delay in the completion of the project caused by a submittal’s nonconformance to the Contract Documents. No items subject to approval by USHMM shall be installed prior to approval of the appropriate submittals.

C.3.7.5 Progress meetings shall be held as needed either in person or by phone or by other communication channels.

C.3.8 Safety. Contractor shall comply with all applicable federal, state and local safety, health, and environmental regulations, including the National Environmental Policy Act (NEPA) and the standards set by the Occupational Safety & Health Administration (OSHA).

[SECTION D OMITTED]

SECTION E - INSPECTION AND ACCEPTANCE

E.1 FAR 52.246-2 INSPECTION OF SUPPLIES--FIXED-PRICE (AUG 1996)

(Reference 46.302)

E.2 FAR 52.246-4 INSPECTION OF SERVICES--FIXED-PRICE (AUG 1996)

(Reference 46.304) http://search.yahoo.com/r/_ylt=A0oG7k_u.LNP8GIA5opXNyoA;_ylu=X3oDMTE2a3Y5N2tpBHNlYwNzcgRwb3MDMQRjb2xvA2FjMgR2dGlkA01TWUMwMDFfMTc0/SIG=1186d375s/EXP=1337223534/**http%3a/www.osha.gov/

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E.3 It shall be the responsibility of the Contractor to ensure that all supplies and services provided hereunder conform to the specifications prior to delivery to USHMM.

E.4 Inspection by USHMM shall not relieve the Contractor of responsibility for any or all quality control aspects during the life of the contract. This shall include quality control for all items covered by this contract that may be subcontracted.

E.5 Neither USHMM’s reviews, approval, or acceptance of services and/or supplies, nor payment for any of the services or supplies required under this contract shall be construed to operate as a waiver of action arising out of the performance of this contract. Furthermore, the Contractor shall be and remain liable to USHMM in accordance with applicable law for all damages to USHMM caused by the Contractor’s negligent performance of any of the services or supplies furnished under this contract.

E.6 Acceptance by USHMM does not relieve the Contractor of responsibility for correction of errors or omissions that may arise after such acceptance of the errors and omissions are clearly at fault in Contractor’s performance.

SECTION F - DELIVERIES OR PERFORMANCE

F.1 PERIOD OF PERFORMANCE [FAR 52.217-9 OPTION TO EXTEND THE

TERM OF THE CONTRACT (MAR 2000, DEVIATION) (Reference 17.208)] Contractor shall complete WAN implementation within 120 days of award, followed by the duration of the specified warranty and any applicable, exercised USHMM annual renewal options. In such case, USHMM may extend the term of the awarded contract by written notice to the Contractor each year, no later than fifteen (15) days before the awarded contract is due to expire. The duration of the awarded contract including all extensions shall not exceed five (5) years from its effective date. All interim deliverable deadline(s) other than those provided in Contractor’s Statement of Work shall be mutually agreed upon in writing by the parties.

F.2 FAR 22.103 OVERTIME.

F.2.1 22.103-1 Definition. “Normal workweek,” as used in this subpart, means, generally, a workweek of 40 hours. Outside the United States and its outlying areas, a workweek longer than 40 hours is considered normal if—

(1) The workweek does not exceed the norm for the area, as determined by local custom, tradition, or law; and

(2) The hours worked in excess of 40 in the workweek are not compensated at a premium rate of pay.

F.2.2 22.103-2 Policy. Contractors shall perform all contracts, so far as practicable, without using overtime, particularly as a regular employment practice, except when lower overall costs to the Government will result or when it is necessary to meet urgent program needs. Any approved overtime, extra-pay shifts, and multishift should be scheduled to achieve these objectives.

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F.3 FAR 52.211-8 TIME OF DELIVERY (JUN 1997)

F.4 FAR 52.223-16 IEEE 1680 STANDARD FOR THE ENVIRONMENTAL

ASSESSMENT OF PERSONAL COMPUTER PRODUCTS (DEC 2007) --ALTERNATE I

(DEC 2007)

F.5 FAR 52.242-17 GOVERNMENT DELAY OF WORK (APR 1984) (Reference 42.1305)

SECTION G - CONTRACT ADMINISTRATION DATA

G.1 USHMM REPRESENTATIVES. USHMM’s designated representatives and points of contact for purposes of this Agreement shall be the Contracting Officer (CO) and the Contracting Officer’s Representative (COR), as follows:

G.1.1 CO Responsibilities. The CO has the authority to enter into, administer, and terminate the Agreement. Communications pertaining to contractual administrative matters shall be addressed to the CO. No changes in or deviation from any of the Agreement’s provisions, terms, conditions, including without limitation the scope of work, cost, or term provided herein shall be affected without a written modification to the Agreement executed by the CO authorizing such changes.

G.1.2 COR Responsibilities.

G.1.2.1 The Contracting Officer will designate, in writing, an authorized representative(s) to discharge such duties and responsibilities as may be delegated to him. The representative(s) will not have authority to change or alter any of the terms and conditions of the contract. The Contracting Officer is the sole authority to make changes in the contract. The Contractor will be furnished a copy of the COR delegation.

G.1.2.2 The COR will provide technical direction on contract performance. Technical direction includes: (1) direction to the Contractor which assists in accomplishing the statement of work; and (2) comments on and approval of reports or other deliverables.

G.1.2.3 Technical direction must be within the contract's statement of work. The COR does not have the authority to issue technical direction which: (1) institutes additional work outside the scope of the contract; (2) constitutes a change; (3) causes an increase or decrease in the estimated cost of the contract; (4) alters the period of performance; (5) changes any of the other express terms or conditions of the contract.

G.1.2.4 The COR will issue technical direction in writing or confirm such direction in writing within five (5) calendar days after verbal issuance.

G.1.3 Contractor is advised that any reliance on direction from other than the CO or a COR

12 | P a g e acting within the strict limits of the responsibilities as set forth above is undertaken at Contractor’s own risk and expense, as such actions do not bind USHMM contractually. All questions concerning the authority of a USHMM employee to direct the Contractor contractually should be referred to the CO.

G.2 CONTRACTOR REPRESENTATIVES. Contractor shall designate a project manager, who will be the main point of contact for USHMM for the Contract. All Contractor personnel are provided below, specifically identified as “Key Personnel” or else as generally defined to meet the minimum qualifications provided below. (Offerors shall provide this information in their technical proposal, and such information shall be treated as though reproduced below.)

G.2.1 General. The following person shall be contracted in the event of award for prompt Agreement notification and administration concerning specifications, schedules, and other necessary Agreement matters:

(Name)____________________________________ (Title)____________________________________

(Street Address)____________________________ (City, State, Zip)____________________________

(Telephone & Facsimile No.)__________________ (E-mail address)____________________________

G.2.2 Key Personnel & Subcontractors.

G.2.2.1 Contractor shall include the subcontractor(s) and key personnel to be assigned under this Agreement those persons listed below: (Offerors shall provide this information in their technical proposal, and such list shall be treated as though reproduced below.)

NAME LABOR CATEGORIES

G.2.2.2 Contractor shall not remove the Key Personnel assigned to this project without the consent of USHMM. Contractor also will not remove such Key Personnel until he/she is replaced with a person/firm of equal or higher qualifications.

G.2.2.3 Contractor shall not enter into any subcontracts other than those identified above for any of the work under this Agreement without obtaining the prior written approval of the CO.

G.2.3 Qualifications of Contractor Personnel and Minimum Experience.

G.2.3.1 Contractor shall ensure that staff and/or subcontractors dedicated to this project other than those Key Personnel defined above have the skills and experience level as

13 | P a g e described in Contractor’s Proposal. The service categories provided by the Contractor in performance of this Agreement shall embrace all critical services described in this contract. All Contractor personnel assigned to this Agreement are subject to USHMM review in accordance with the provided level of qualifications.

G.2.3.2 USHMM shall reserve the right to recommend dismissal of a Contractor’s employee or subcontractor whose performance is detrimental to the satisfactory completion of contractual obligations. In addition, Contractor personnel found unacceptable by USHMM at any time shall be removed from performing under this Agreement. The CO shall deliver such notification in writing to the Contractor.

G.3 SUBSTITUTION OF REPRESENTATIVES. The parties shall advise one another in writing of any substitution for said representatives.

G.4 NOTICES. Any legal notices required hereunder shall be in writing and deemed delivered upon actual receipt of such notice when hand-delivered or sent by certified mail, postage prepaid, return receipt requested, or overnight express courier to the address first set forth above marked to the attention of the signatory of this Agreement for the party, or to such other address or person as a party may designate in writing from time to time.

G.5 INVOICES

G.5.1 Contractor shall submit a single invoice(s) via email to the United States Holocaust Memorial Museum, Attn: Accounts Payable Division, 100 Raoul Wallenberg Place, SW, Washington, DC 20024-2150 (accountspayable@ushmm.org) with a copy submitted to USHMM's COR upon satisfactory completion of the work or otherwise in a manner consistent with Contractor's Proposal for completed deliverables and services received and accepted by the COR. Invoices shall be submitted. To constitute a proper invoice, the invoices must include the following information and/or attached documentation:

● Name of Business Concern and invoice date

● Contract Number or other authorization for performance of service

● Description, price, and quantity of services delivered or rendered

● Name, title, phone number, and complete mailing address of the responsible official to whom payment is to be sent.

G.5.2 Withholding. Museum shall withhold a 10% retainage of the total project price pending satisfactory completion of the Contract.

G.5.3 Nonpayment for Additional Work. Any additional services or services representing a change to work specified herein or as defined in the applicable task order performed by Contractor, either at Contractor’s own volition or at the request of an individual other than a duly appointed CO except as may be explicitly authorized in this Contract are not authorized and will not be paid. Only a duly appointed CO is authorized to change the specifications, terms, and conditions in this Agreement. Any such change shall be through a written amendment(s) or modification(s) to this Agreement issued by the CO.

mailto:accountspayable@ushmm.org

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SECTION H - SPECIAL CONTRACT REQUIREMENTS

H.1 CONTRACT TERMS & CONDITIONS. The terms and conditions of Contractor's GSA-schedule # ________________ shall apply to the awarded contract, if applicable.

Otherwise, USHMM shall apply the terms and conditions listed in RFP Section I.

H.2 USE OF MUSEUM NAME

H.2.1 Contractor shall not use the name of USHMM in any news release, public announcement, advertisement, or any other form of publicity, or disclose any of the terms of this Agreement to any third party without the prior written consent of USHMM.

H.2.2 Contractor shall not use USHMM’s name, trademarks, or any other language, pictures, or symbols that could, in USHMM’s judgment, imply USHMM’s identity or endorsement by USHMM or any of its employees in any (1) written, electronic, or oral advertising or presentation or (2) brochure, newsletter, book, electronic database, or other written material of whatever nature, without USHMM’s prior written consent.

H.2.3 Inclusion of Section. Contractor shall include the terms of this Section (“Use of Museum Name”) in any contracts with other parties providing services related to the performance of this Agreement, such as but not limited to subcontractors.

H.3 TRAVEL AND EXPENSE. The scope of work under this section does not anticipate any Contractor travel, and all travel shall be subject to Museum's prior review and approval.

Travel expenses are to be reimbursed according to GSA travel guidelines and are to include lodging and travel expenses only. All expenses for food and incidentals are solely the responsibility of the Contractor and shall not be reimbursed by Museum.

H.4 SAM DATABASE COMPLIANCE

H.4.1 Contractor is responsible, during performance and through final payment, for the accuracy and completeness of the data within SAM (System for Award Management:

www.sam.gov) database, and for any liability resulting from USHMM’s reliance on inaccurate or incomplete data. To remain registered in the SAM database after the initial registration, Contractor is required to review and update on an annual basis from the date of initial registration or subsequent updates its information in the SAM database to ensure it is current, accurate, and complete. Updating information in SAM does not alter the terms and conditions of this Agreement and is not a substitute for a properly executed contractual document.

H.4.2 Contractor shall not change the name or address for electronic funds transfer (EFT) payments or manual payments as appropriate in the SAM record to reflect an assignee for the purpose of assignment of claims. Assignees shall be separately registered in the SAM database.

Information provided to the Contractor’s SAM record that indicates payments, including those made by EFT, to an ultimate recipient other than that Contractor shall be considered to be

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H.5 SUITABILITY DETERMINATION.

H.5.1 In order to protect the Museum’s proprietary information, contractors who are assigned to work on a Museum contract, whether onsite or offsite, and who require a Museum badge, network access, or access to sensitive Museum information, are required to go through a Suitability Determination and FBI Fingerprint Criminal Background Check through OPM upon entry of service, and then annually thereafter. Fingerprints are taken in the Museum’s Badging Office. For individuals who are outside of the Washington, D.C. area, directions will be provided for them to complete the process at a designated Federal facility in their area. Vendors are required to provide a Summary Report for each individual working on the contract. This form will be provided by the Museum Contracting Officer’s Representative (COR) and the information to be verified can include any or all of the following:

● U.S. citizenship or work authorization,

● satisfactory credit history (based upon the sensitivity of the work to be completed),

● employment history (past 3, 5 or 7 years depending upon the sensitivity of the work to be completed),

● education history (to include degrees and dates received),

● satisfactory reference checks,

● and possibly drug testing with negative results (based upon the sensitivity of the work to be completed.)

H.5.2 All criminal background reports are reviewed by a designated member of the Division of Protection Services (DPS), and if negative or derogatory information is obtained during this process, an adjudication process will take place, which may involve an interview of the individual to make a final determination of their suitability to work on a Museum contract. This process takes approximately two weeks, and no individual will receive a Museum Badge, Network Access or access to sensitive Museum proprietary information without a final determination of their suitability for work at the Museum. If an individual disagrees with a suitability determination after the adjudication process has taken place, they may appeal that decision to the Museum’s Director, Division of Protection Services.

SECTION I - CONTRACT CLAUSES

CLAUSES INCORPORATED BY REFERENCE (FAR 52.252-2, FEB 1998, cited verbatim)

This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at <www.acquisition.gov/far>.

FAR 52.202-1 DEFINITIONS (JUL 2004) (Reference 2.201)

FAR 52.203-3 GRATUITIES (APR 1984) (Reference 3.202)

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FAR 52.203-5 COVENANT AGAINST CONTINGENT FEES (APR

1984) (Reference 3.404)

FAR 52.203-6 RESTRICTIONS ON SUBCONTRACTOR SALES TO

THE GOVERNMENT (JUL 1995) (Reference 3.503-2)

FAR 52.203-7 ANTI-KICKBACK PROCEDURES (JUL 1995)

(Reference 3.502-3)

FAR 52.203-8 CANCELLATION, RESCISSION, AND RECOVERY OF

FUNDS FOR ILLEGAL OR IMPROPER ACTIVITY

(JAN 1997) (Reference 3.104-9)

FAR 52.203-10 PRICE OR FEE ADJUSTMENT FOR ILLEGAL OR

IMPROPER ACTIVITY (JAN 1997) (Reference 3.104-9)

FAR 52.203-11 CERTIFICATION AND DISCLOSURE REGARDING

PAYMENTS TO INFLUENCE CERTAIN FEDERAL

TRANSACTIONS (SEP 2005)

FAR 52.203-12 LIMITATION ON PAYMENTS TO INFLUENCE

CERTAIN FEDERAL TRANSACTIONS (SEP 2005)

(Reference 3.808)

FAR 52.204-4 PRINTED OR COPIED DOUBLE-SIDED ON

RECYCLED PAPER (AUG 2000) (Reference 4.303)

FAR 52.204-5 WOMEN-OWNED BUSINESS (OTHER THAN SMALL

BUSINESS) (MAY 1999) (Reference 4.603)

FAR 52.209-1 QUALIFICATION REQUIREMENTS (FEB 1995) [see below]

FAR 52.209-6 PROTECTING THE GOVERNMENT'S INTEREST

WHEN SUBCONTRACTING WITH CONTRACTORS

DEBARRED, SUSPENDED, OR PROPOSED FOR

DEBARMENT (JAN 2005) (Reference 9.409)

FAR 52.215-2 AUDIT AND RECORDS--NEGOTIATION (JUN 1999)

FAR 52.215-8 ORDER OF PRECEDENCE--UNIFORM CONTRACT

FORMAT (OCT 1997) (Reference 15.209)

FAR 52.215-10 PRICE REDUCTION FOR DEFECTIVE COST OR

PRICING DATA (OCT 1997) (Reference 15.408)

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FAR 52.215-19 NOTIFICATION OF OWNERSHIP CHANGES (OCT

1997) (Reference 15.408)

FAR 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

(Reference 17.208)

FAR 52.219-4 NOTICE OF PRICE EVALUATION PREFERENCE FOR

HUBZONE SMALL BUSINESS CONCERNS (JUL 2005)

(Reference 19.1308)

FAR 52.219-8 UTILIZATION OF SMALL BUSINESS CONCERNS

(MAY 2004)

(Reference 19.708)

FAR 52.219-9 SMALL BUSINESS SUBCONTRACTING PLAN (JUL

2005) (Reference 19.708)

FAR 52.222-1 NOTICE TO THE GOVERNMENT OF LABOR

DISPUTES (FEB 1997) (Reference 22.103-5)

FAR 52.222-3 CONVICT LABOR (JUN 2003) (Reference 22.202)

FAR 52.222-4 CONTRACT WORK HOURS AND SAFETY

STANDARDS ACT--OVERTIME COMPENSATION

(JUL 2005) (Reference 22.305)

FAR 52.222-20 WALSH-HEALEY PUBLIC CONTRACTS ACT (DEC

1996) (Reference 22.610)

FAR 52.222-21 PROHIBITION OF SEGREGATED FACILITIES (FEB

1999) (Reference 22.810)

FAR 52.222-25 AFFIRMATIVE ACTION COMPLIANCE (APR 1984)

FAR 52.222-26 I EQUAL OPPORTUNITY (APR 2002)--ALTERNATE I

(FEB 1999) (Reference 22.810)

FAR 52.222-29 NOTIFICATION OF VISA DENIAL (JUN 2003)

FAR 52.222-35 I EQUAL OPPORTUNITY FOR SPECIAL DISABLED

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VETERANS, VETERANS OF THE VIETNAM ERA,

AND OTHER ELIGIBLE VETERANS (DEC 2001) --

ALTERNATE I (DEC 2001) (Reference 22.1310)

FAR 52.222-36 I AFFIRMATIVE ACTION FOR WORKERS WITH

DISABILITIES (JUN 1998) --ALTERNATE I (JUN 1998)

(Reference 22.1408)

FAR 52.222-37 EMPLOYMENT REPORTS ON SPECIAL DISABLED

VETERANS, VETERANS OF THE VIETNAM ERA,

AND OTHER ELIGIBLE VETERANS (DEC 2001)

(Reference 22.1310)

FAR 52.222-41 SERVICE CONTRACT ACT OF 1965, AS AMENDED

(JUL 2005) (Reference 22.1006)

FAR 52.222-43 FAIR LABOR STANDARDS ACT AND SERVICE

CONTRACT ACT--PRICE ADJUSTMENT (MULTIPLE

YEAR AND OPTION CONTRACTS) (MAY 2014)

(Reference 22.1006)

FAR 52.222-44 FAIR LABOR STANDARDS ACT AND SERVICE

CONTRACT ACT--PRICE ADJUSTMENT (MAY 2014)

(Reference 22.1006)

FAR 52.222-50 COMBATING TRAFFICKING IN PERSONS (APR 2006)

(Reference 22.1705)

FAR 52.223-5 POLLUTION PREVENTION AND RIGHT-TO-KNOW

INFORMATION (AUG 2003)

FAR 52.223-6 DRUG-FREE WORKPLACE (MAY 2001) (Reference

23.505)

FAR 52.223-14 TOXIC CHEMICAL RELEASE REPORTING (AUG

2003) (Reference 23.906)

FAR 52.224-1 PRIVACY ACT NOTIFICATION (APR 1984)

(Reference 24.104)

FAR 52.224-2 PRIVACY ACT (APR 1984) (Reference 24.104)

FAR 52.225-1 BUY AMERICAN ACT--SUPPLIES (JUN 2003)

(Reference 25.1101)

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FAR 52.225-13 RESTRICTIONS ON CERTAIN FOREIGN PURCHASES

(FEB 2006) (Reference 25.1103)

FAR 52.227-1 AUTHORIZATION AND CONSENT (JUL 1995)

(Reference 27.201-2)

FAR 52.227-2 NOTICE AND ASSISTANCE REGARDING PATENT

AND COPYRIGHT INFRINGEMENT (AUG 1996)

(Reference 27.202-2)

FAR 52.227-3 PATENT INDEMNITY (APR 1984) (Reference 27.203-1)

FAR 52.227-14 RIGHTS IN DATA--GENERAL (JUN 1987) (Reference

27.409)

FAR 52.227-14 RIGHTS IN DATA--SPECIAL WORKS (JUN 1987)

(Reference 27.409)

FAR 52.227-18 RIGHTS IN DATA--EXISTING WORKS (JUN 1987)

(Reference 27.409)

FAR 52.228-5 INSURANCE--WORK ON A GOVERNMENT

INSTALLATION (JAN 1997) (Reference 28.310)

FAR 52.228-7 INSURANCE--LIABILITY TO THIRD PERSONS (MAR

1996)

Contractor shall maintain an industry-standard level of insurance coverage that names USHMM as an Additional Insured at levels no less than:

➢ CGL: $5M/occurrence

➢ E&O/Cyber: $10M/occurrence

➢ Auto: $1M/occurrence

FAR 52.229-3 FEDERAL, STATE, AND LOCAL TAXES (APR 2003)

(Reference 29.401-3)

FAR 52.232-1 PAYMENTS (APR 1984) (Reference 32.111)

FAR 52.232-8 DISCOUNTS FOR PROMPT PAYMENT (FEB 2002)

(Reference 32.111)

FAR 52.232-9 LIMITATION ON WITHHOLDING OF PAYMENTS

(APR 1984) (Reference 32.111)

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FAR 52.232-17 INTEREST (JUN 1996) (Reference 32.617)

FAR 52.232-19 AVAILABILITY OF FUNDS FOR THE NEXT FISCAL

YEAR (APR 1984)

FAR 52.232-23 ASSIGNMENT OF CLAIMS (JAN 1986) (Reference

32.806)

FAR 52.232-25 PROMPT PAYMENT (OCT 2003) (Reference 32.908)

FAR 52.232-33 PAYMENT BY ELECTRONIC FUNDS TRANSFER--

CENTRAL CONTRACTOR REGISTRATION (OCT

2003) (Reference 32.1110)

FAR 52.233-1 DISPUTES (JUL 2002) (Reference 33.215)

FAR 52.237-2 PROTECTION OF GOVERNMENT BUILDINGS,

EQUIPMENT, AND VEGETATION (APR 1984)

(Reference 37.110)

FAR 52.239-1 PRIVACY OR SECURITY SAFEGUARDS (AUG 1996)

(DEVIATION) (Reference 39.107)

(a) The Contractor shall shall establish appropriate administrative, technical, and physical safeguards to insure the security and confidentiality of data furnished under this Contract, and to protect against any anticipated threats or hazards to the security, integrity, and confidentiality of the data.

These safeguards must meet NIST SP80053r4, ISO 27001/2, or equivalent.

(b) The Contractor shall not publish or disclose in any manner, without the Contracting Officer’s written consent, the details of any safeguards either designed or developed by the Contractor under this contract or otherwise provided by the Government.

(c) To the extent required to carry out a program of inspection to safeguard against threats and hazards to the security, integrity, and confidentiality of Government data, the Contractor shall afford the Government access to the Contractor’s facilities, installations, technical capabilities, operations, documentation, records, and databases.

(d) If new or unanticipated threats or hazards are discovered by either the Government or the Contractor, or if existing safeguards have ceased to function, the discoverer shall immediately bring the situation to the attention of the other party.

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FAR 52.242-13 BANKRUPTCY (JUL 1995) (Reference 42.903)

FAR 52.243-1 I CHANGES--FIXED-PRICE (AUG 1987) --ALTERNATE

I (APR 1984) (Reference 43.205)

FAR 52.244-2 SUBCONTRACTS (AUG 1998) (Reference 44.204)

FAR 52.244-2 SUBCONTRACTS FOR COMMERCIAL ITEMS (FEB

2006)

FAR 52.245-2 GOVERNMENT PROPERTY (FIXED-PRICE

CONTRACTS) (MAY 2004) (Reference 45.106)

FAR 52.246-17 WARRANTY OF SUPPLIES OF A NONCOMPLEX

NATURE (JUN 2003) (Reference 46.710)

FAR 52.246-20 WARRANTY OF SERVICES (MAY 2001) (Reference

46.710(d))

FAR 52.246-25 LIMITATION OF LIABILITY-- SERVICES (FEB 1997)

(Reference 46.805)

FAR 52.249-2 TERMINATION FOR CONVENIENCE OF THE

GOVERNMENT (FIXED-PRICE) (APR 2012) (Reference 49.502)

FAR 52.249-8 DEFAULT (FIXED-PRICE SUPPLY AND SERVICE)

(APR 1984) (Reference 49.504)

FAR 52.244-6 SUBCONTRACTS FOR COMMERCIAL ITEMS (FEB

2006)

FAR 52.252-4 ALTERATIONS IN CONTRACT (APR 1984)

Portions of these clauses are altered as follows:

➢ Section H: Use of Museum Name

➢ FAR 52.239-1 identifies specific standard benchmarks (NIST SP800-53r4 and

ISO 27001/2)

FAR 52.252-5 AUTHORIZED DEVIATIONS IN CLAUSES (APR 1984)

FAR 52.253-1 COMPUTER GENERATED FORMS (JAN 1991)

(Reference 53.111)

(SECTION J – Omitted)

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SECTION K - REPRESENTATIONS, CERTIFICATIONS AND OTHER

STATEMENTS OF OFFERORS

ANNUAL REPRESENTATIONS AND CERTIFICATIONS. Offerors certify that they have completed the annual representations and certifications electronically via the System for Award Management (SAM) website at www.sam.gov. After reviewing the SAM database information, Offerors verify by submission of their proposal and incorporation in their proposal by reference as of the date of the proposal that the representations and certifications currently posted electronically have been entered or updated within the last 12 months, are current, accurate, complete, and applicable to this RFP.

SECTION L - REQUEST FOR PROPOSAL INSTRUCTIONS,

CONDITIONS, AND NOTICE TO OFFERORS

L.01 FAR 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY

REFERENCE (FEB 1998, cited verbatim). This solicitation incorporates one or more solicitation provisions by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. The Offeror is cautioned that the listed provisions may include blocks that must be completed by the Offeror and submitted with its quotation or offer. In lieu of submitting the full text of those provisions, the Offeror may identify the provision by paragraph identifier and provide the appropriate information with its quotation or offer. Also, the full text of a solicitation provision may be accessed electronically at this/these address(es): <https://www.acquisition.gov/far/index.html>.

L.02 FAR 52.215-1 INSTRUCTIONS TO OFFERORS--COMPETITIVE

ACQUISITION (JAN 2004, DEVIATION, clause extended as provided below) (Reference 15.209); applying Alternate I Oct 1997)

The Offeror's proposal in response to this RFP shall be prepared in accordance with the instructions in this Section L.06. Offerors whose proposals deviate from these instructions may be disqualified at the discretion of the Museum.

L.03 FAR 52.216-1 TYPE OF CONTRACT (APR 1984, DEVIATION, clause extended as provided below) (Reference 16.105).

L.03.1 USHMM contemplates award of a Firm Fixed Price contract(s) or order(s) resulting from this solicitation.

L.03.2 USHMM reserves the right to split the requirement and award contracts to more than one Offeror for certain connectivity services if it determines an enhanced value for the Museum’s operations. In the event of a split award, USHMM will facilitate any coordination that may be required between companies to ensure compatibility of different vendors’ technologies.

L.04 FAR 52.216-25 CONTRACT DEFINITIZATION (OCT 1997, redacted albeit without revision) https://www.acquisition.gov/far/current/html/52_215.html https://www.acquisition.gov/far/current/html/52_215.html

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(b) The anticipated schedule for definitizing this contract is:

RFP Released Site Surveys (Shapell & DC Campus)

Q&A Closes Proposals Due

Oct 4, 2023 Oct 25, 2023 Oct 27, 2023 Nov 15, 2023, 5:00 PM ET December 1, 2023 Contract(s) Awarded

L.05 FAR 52.237-1 SITE VISIT (APR 1984, DEVIATION, clause extended as provided below)

As provided in RFP paragraph L.04(b) above, USHMM has scheduled site visit(s) for the week of Oct 23, 2023, limited to up to two (2) representatives from each Potential Offeror, by prior registration to facilitate Prospective Offerors’ discovery regarding all general and local conditions that may affect the cost of the awarded Contract. To attend, e-mail Mary Green (MAGreen@ushmm.org) on or before 5:00 PM, ET October 20, 2023 with the name, title, and contact information (i.e., e-mail address and phone) of each participant and the name of the Potential Offeror represented. USHMM will follow up with confirmation and more detailed instructions. Failure to attend the site visit shall not disqualify an Offeror from submitting a proposal.

L.06 PROPOSAL SUBMISSION REQUIRED IN ELECTRONIC FORMAT

L.06.1 The only acceptable evidence for establishing the time of receipt at the Museum shall be the USHMM time/date stamp.

L.06.2 Offerors shall submit their full proposal (Technical and Price as separate, distinct, and individuated files) in soft (electronic) copies, signed by Offeror's authorized signatory, and addressed to: <MAGreen@ushmm.org>.

Subject: RFP 95476724R0010 – Wide Area Network Connectivity Services

L.06.3 USHMM expressly disclaims and neither guarantees nor warrants for e-mail security, the legibility of electronic format(s), and/or the corresponding accuracy of any printed submission to its electronic version.

L.06.4 Offeror certifies that all of its electronic submissions have been verified as free of viruses using virus-check software that is standard in the industry and current to the present calendar month and year.

L.07 TECHNICAL PROPOSAL CONTENT. The Technical Proposal should demonstrate that the Offeror clearly understands the objectives of the proposed project and that it has an effective manner in which to accomplish them. The Technical Proposal shall include:

mailto:Bfalk@ushmm.org

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L.07.1 Past Performance. [USHMM notes that a bulleted, enumerated, or itemized list consistent with the format provided in the RFP is the preferred means of communication.] Past performance information shall include:

L.07.1.1 Reference Information. A description of three (3) contracts or task orders performed as a prime or major subcontractor in the last three (3) years. The contracts should be relevant to the goods and services for which the Offeror is submitting a proposal (similar in size, complexity, and nature, including WAN installation configuration and environmental challenges, preferably for federal government clients in federal buildings). Offerors shall demonstrate this characteristic as well as professionalism by providing verifiable evidence of past experience in all Qualification requirements (as provided in FAR 52.246-17, above). Information provided shall include:

(a) Contract Number

(b) Contract Type (i.e., firm fixed price, time and materials, etc.)

(c) Awarded price/cost and final or projected final price/cost

(d) Period of Performance (dates of start and completion of work).

(e) A current point of…