User Guide 11.14.23.docx
DOCX document 256 KB Posted
- Attached to
- Data Breach and Credit Monitoring Services
- Contract number
- 505ENT-O20-CREDTMONITR-01
- Issued by
- Wisconsin
About this file
This is a contract user guide for Data Breach and Credit Monitoring Services Contract #505ENT-O20-CREDTMONITR-01, which operates under NASPO Participating Addendum Master Agreement MA16000145-2. The contract is managed by the State of Wisconsin (contract manager Penny Lawler) and serves state agencies, University of Wisconsin campuses, and cooperative purchasing groups. The sole supplier is Identity Theft Guard Solutions LLC (dba ID Experts), with primary contact David Strobel.
The contract provides comprehensive data breach response services including project management, notification letters, communications, informational websites, call center support, credit bureau monitoring, CyberScan services, identity theft insurance, and fully managed identity recovery. Pricing operates on a sliding scale based on breach size, ranging from $4.25 per affected individual for breaches of 500 records down to $0.94 per individual for breaches affecting 5 million records. Additional monitoring packages with MyIDCare Protection range from $1.19 to $6.90 per record depending on breach size and service level. Stand-alone annual monitoring services are priced between $12.99 and $36.99 per individual. The contract has undergone multiple extensions, with the current term running through February 23, 2024, and includes provisions for custom quotes on breaches under 500 records and various additional services such as email blast notifications and enhanced address searches.
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| File | Type | Posted |
|---|---|---|
| IDE Data Breach and Credit Monitoring Services.pdf |
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Contract User Guide
Data Breach and Credit Monitoring Services Contract #505ENT-O20-CREDTMONITR-01 NASPO Participating Addendum Master Agreement MA16000145-2
| Contract Term: | Contract Manager: | ||
| Initial Contract Term: November 4, 2019 – February 22, 2020 | Penny Lawler | ||
| Renewal Option: February 23, 2020 – February 22, 2022 | 608-261-5051 |
Extension One: February 23, 2022-August 31, 2023 Extension Two: September 1, 2023-November 31, 2023 Extension Three: December 1, 2023-February 23, 2024
Scope This contract provides State agencies, UW campuses and cooperative purchasing groups data breach communication and credit monitoring services that can be provided to individuals affected by a data breach.
NIGP Codes 94636 – Credit Investigation and Reporting 99048 – Identity Theft Protection and Data Security Services
Services Include:
· Project Management and Setup
· Notification letters
· Communications
· Informational and Enrollment Website
· Call Center – Interactive Voice Response
· Call Center – Agent Staffing
· Credit Bureau Monitoring (Single, Tri-Bureau)
· CyberScan
· Identity Theft Insurance
· Fully Managed Identity Recovery
See IDE Data Breach and Credit Monitoring Services for a complete list of services offered.
Supplier Information Identity Theft Guard Solutions LLC (dba ID Experts) PeopleSoft Supplier ID: 0000131668 Contact: David Strobel Phone: (971)245-7385 Cell: (541)223-1246 Email: david.strobel@idx.us
Using the Contract
· Agencies or campuses with a need for data breach or credit monitoring services should contact the supplier directly to develop a solution customized to the size and scope of the breach.
· End Users will sign a Statement of Work with the supplier.
Breach Communication Services (Per Affected Individual)
Size of Breach
| Project Management and Set Up |
| Notification Letter |
| Website & Call Center IVR and Agent Staffing |
| Total Breach Services (Excludes Monitoring) |
| 500 |
| $1.50 |
| $1.25 |
| $1.50 |
| $4.25 |
| 2500 |
| $0.70 |
| $0.95 |
| $0.95 |
| $2.60 |
| 5,000 |
| $0.65 |
| $0.91 |
| $0.90 |
| $2.46 |
| 10,000 |
| $0.55 |
| $0.91 |
| $0.80 |
| $2.26 |
| 25,000 |
| $0.28 |
| $0.89 |
| $0.60 |
| $1.77 |
| 100,000 |
| $0.20 |
| $0.89 |
| $0.48 |
| $1.57 |
| 250,000 |
| $0.10 |
| $0.85 |
| $0.37 |
| $1.32 |
| 750,000 |
| $0.04 |
| $0.76 |
| $0.31 |
| $1.11 |
| 1.5M |
| $0.03 |
| $0.70 |
| $0.30 |
| $1.03 |
| 3M |
| $0.02 |
| $0.67 |
| $0.30 |
| $0.99 |
| 5M |
| $0.02 |
| $0.65 |
| $0.27 |
| $0.94 |
*Breaches less than 500 records require a custom quote
Additional Services
| Email Blast Notification Setup |
| $795 per form/template |
| Email Blast Pricing (per email sent) |
| $0.01/address |
| Additional Notification Letter Versions (Beyond 3) |
| $395/version |
| Re-email of Notification Letters |
| $0.99 per letter |
| Lexis Nexis Enhanced Address Search |
| $0.35-$0.99 per search |
| FedEx Next Day Air Mailing |
| Market Rates for Origin to Destination |
| International Mailing Rates |
| Market Rate above USPS 1st Class rate |
Breach Services + MyIDCare Protection
Size of Breach
| Breach Communications + Single Bureau Credit Monitoring + $1M Insurance + Identity Recovery |
| Breach Communications + CyberScan Monitoring + $1M Insurance + Identity Recovery (Minor Product) |
| Breach Communications + Single Bureau Credit Monitoring with CyberScan + $1M Insurance + Identity Recovery |
| Breach Communications + Tri-Bureau Credit Monitoring with CyberScan + $1M Insurance + Identity Recovery |
| 500 |
| $5.15 |
| $5.14 |
| $5.50 |
| $6.90 |
| 2500 |
| $3.22 |
| $3.12 |
| $3.47 |
| $4.67 |
| 5,000 |
| $2.77 |
| $2.75 |
| $2.97 |
| $4.47 |
| 10,000 |
| $2.55 |
| $2.53 |
| $2.74 |
| $4.23 |
| 25,000 |
| $2.05 |
| $2.03 |
| $2.24 |
| $3.72 |
| 100,000 |
| $1.84 |
| $1.82 |
| $2.03 |
| $3.40 |
| 250,000 |
| $1.58 |
| $1.57 |
| $1.76 |
| $3.10 |
| 750,000 |
| $1.36 |
| $1.35 |
| $1.53 |
| $2.76 |
| 1.5M |
| $1.28 |
| $1.27 |
| $1.44 |
| $2.57 |
| 3M |
| $1.24 |
| $1.23 |
| $1.40 |
| $2.51 |
| 5M |
| $1.19 |
| $1.18 |
| $1.35 |
| $2.45 |
*Per Record Pricing is on a sliding scale
Stand Alone MyIDCare Protection (Price per Year per Affected Individual)
| Single Bureau Credit Monitoring + $1M Insurance + Identity Recovery |
| CyberScan Monitoring + $1M Insurance + Identity Recovery (Minor Product) |
| Single Bureau Credit Monitoring with CyberScan + $1M Insurance + Identity Recovery |
| Tri-Bureau Credit Monitoring with CyberScan + $1M Insurance + Identity Recovery |
| $14.99 |
| $12.99 |
| $16.99 |
| $36.99 |
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