Industry Quarterly Conference Call Q3 FY25_V1-1.pdf

U.S. Citizenship & Immigration Services Office of Contracting

Fiscal Year 2025 3rd Quarter Industry Engagement

April 29, 2025 Ver:1.1

Disclaimer Disclaimer: The content herein is for planning purposes only, and does not constitute a pre-solicitation notice, an invitation for bid, or request for proposal (quote) in accordance with FAR 52.215-3. There is no obligation by the Government to purchase the products or services within this presentation unless a formal solicitation or invitation for bid is issued, and an order or contract is awarded. All planned procurements are subject to revisions and/or cancellation.

Any requirement that is currently an active solicitation or under source selection will not be further discussed and questions shall be addressed to the Contracting Officer.

Disclaimer (cont.)

It is our purpose to provide you, industry, with the latest and most accurate information possible during these calls. However, we recognize that sometimes errors are made. To minimize and to correct any errors, USCIS will collect all questions asked during this call, review them and provide the responses to all questions asked during the call and we will post our responses on SAM.gov. Those responses will supersede any previous response provided during the call.

Agenda

• Welcome / Opening Remarks

• USCIS Small Business Specialists – Danielle Hubbard / Heather Niquette

• USCIS Industry Liaison – Mike Hamlett

• Portfolio Presentations

• Operations Division – Inna Aydinyan

• Technology Division – Sara Putnam

• General Q&A

• Closing Remarks

Remarks from USCIS Small Business Specialist

USCIS Small Business Specialist

USCIS Small Business Specialists POC Information:

Danielle Hubbard

Danielle.L.Hubbard@uscis.dhs.gov

Heather Niquette

Heather.V.Niquette@uscis.dhs.gov

USCIS

FY25 Goal

Unofficial

USCIS FY24

Achievement*

SB Prime 50.0% 65.0%

SDB 5.0% 31.7%

HUBZone 3.0% 10.3%

SDVOSB 5.0% 12.7%

WOSB 5.0% 10.1%

*Unofficial; current as of 12/17/2024; scorecard is pending.

mailto:Danielle.L.Hubbard@uscis.dhs.gov mailto:Heather.V.Niquette@uscis.dhs.gov

Remarks from USCIS Industry Liaison

USCIS Industry Liaison

FY25 Quarterly Engagements with Industry Schedule 1st: October 29, 2024 2nd: January 28, 2025 3rd: April 29, 2025 4th: July 29, 2025

Notice ID: USCISFY25CONFERENCECALLXXXQUARTER XXX= 1st, 2nd, 3rd, 4th

Operations (OPS) Division Introduction Operations Division provides support to a wide USCIS customer base, purchasing supplies and services to meet the mission.

Customers Administrative Appeals Office (AAO), Equal Opportunity & Inclusion (EOI), External Affairs Directorate (EXA), Refugee, Asylum & International Operations (RAIO), Immigration Records and Identity Services (IRIS), Field Operations Directorate (FOD), Fraud Detection and National Security Directorate (FDNS), Management Directorate, Office of Intake and Document Production (OIDP), Office of Chief Counsel (OCC), Office of the Director (DIR), Office of Privacy (PVY), Office of Policy & Strategy (OP&S), Service Center Operations Directorate (SCOPS), Office of the Chief Financial Officer (OCFO), and Office of Performance and Quality (OPQ).

Type of Acquisitions Supplies and Services utilizing Full & Open (FAR Part 15), GSA Schedule (FAR Subpart 8.4), Simplified Acquisitions (FAR Part 13), and IDIQ Task/Delivery Orders (FAR Subpart 16.505).

Contracting Officer Team

Scott Achin, Kenneth Acquaviva, Eric Bishop, Tanis Brainerd, Liza Brice, Rhonda Canell, Krystal Creaser, Waynette Goodman, Angela Hodges, Michael Hodahkwen, Alexis James, Felicia London, Victor Martin, Joshua Riley, Dean Seggay, Stuart Sellears, Mary Shinney, Charnique Thomas, James Thomasson, Rachel Turner, Hollie Walsh, and Belinda Woods.

Operations Division Cancelled Requirements Title / APFS Number Contracting Officer Contact

Information USCIS Communication

Access Real-Time Translation

Services for the Office of Civil Rights and Equal

Employment Opportunity

(CREEO)

APFS

Number: F2024067823

Joshua S. Riley Joshua.S.Riley@uscis.

dhs.gov

Everlaw eDiscovery Software Contractor Support

Services for the Office of the Chief

Counsel (OCC) APFS Number:

F2024068062

Joshua S. Riley Joshua.S.Riley@uscis.

dhs.gov mailto:Joshua.S.Riley@uscis.dhs.gov mailto:Joshua.S.Riley@uscis.dhs.gov mailto:Joshua.S.Riley@uscis.dhs.gov

Upcoming RFIs (OPS) Division

Title Description Est Date of

RFI

Purpose of RFI Distribution Method

CCT1 Contact Center Tier 1 Support Services

Posted 03/06/2025

Sources Sought / Request for Information for market research and acquisition planning

USCIS Contact Center Tier 1 Support Services

SAM.gov

ROSS Records Operations Support Services TBD

Sources Sought / Request for Information for market research and acquisition planning

SAM.gov

DHS Reverse Auction Tool II

Full-service, Web-based Reverse Auctioning Solution TBD

Sources Sought / Request for Information for market research and acquisition planning

SAM.gov https://sam.gov/opp/538100afee1144dea48507257564101a/view https://sam.gov/opp/538100afee1144dea48507257564101a/view

Eric Bishop Associate Chief

Customers: Field Operations Division (FOD)

Field Office Support Services (FOSS) APFS Number: F2025068409

Operations Division FY25 3RD Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

Open Market 561110 Over $100M 02/28/2026 Sciolex / 70SBUR23F00000009

Small Business Program

Request for Information #

Est. Draft Solicitation Release Date (if applicable)

Est Solicitation Release Date Period of Performance

TBD N/A N/A 07/29/2025 03/01/2026-02/28/2031

Program POC & email Contracting Officer & email Contract Specialist & email

James Adams James.M.Adams@uscis.dhs.gov

Brian Rose Brian.R.Rose@uscis.dhs.gov

Liza Brice Liza.E.Brice@uscis.dhs.gov

Description: USCIS is seeking Field Office Support Services (FOSS) in support of the Field Operations Directorate, and the Fraud Detection and National Security (FDNS) Directorate. Tasks under FOSS include: Unclassified Mail Distribution Management (which includes courier services, receipt and delivery of non-classified correspondence, files, records and parcels that aren’t supplies/equipment), performing file audits, creating new files, performing unclassified file maintenance, and providing naturalization ceremony support. USCIS intends to issue a solicitation via open market. USCIS will update this record as necessary.

mailto:James.M.Adams@uscis.dhs.gov mailto:Brian.R.Rose@uscis.dhs.gov mailto:Liza.E.Brice@uscis.dhs.gov

Civil Surgeon APFS Number: F2024068139

Operations Division FY25 3RD Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

Open Market 541990 $500K-$1M 1/31/2025 Verisys Corporation/70SBUR20P00000019

Small Business Program

Request for Information #

Est. Draft Solicitation Release Date (if applicable)

Est Solicitation Release Date Period of Performance

SB N/A N/A 04/25/2025 06/01/2025-05/31/2030

Program POC & email Contracting Officer & email Contract Specialist & email

Jacob Fitzpatrick Jacob.A.Fitzpatrick@uscis.dhs.gov

Dean Seggay Dean.M.Seggay@uscis.dhs.gov

Marianne.Green Marianne.Green@uscis.dhs.gov

Description: Designated Civil Surgeons perform immigration medical exams. USCIS requires verification of medical license status, board certification status, and reporting of any derogatory or adverse actions impacting the standing of the designated Civil Surgeons (M.D.s and D.O.s). USCIS requires the verification of medical licenses four (4) times per year as well as monthly for expiring licenses. The licensing information must be obtained from the primary licensing verification source. The primary licensing verification source is defined as the state authority which governs and controls the licensing of M.D.s and D.O.s to practice medicine in the respective state.

State authority may be located in the US, Puerto Rico, Guam, US Virgin Islands, and the Commonwealth of the Northern Mariana Islands.

USCIS requires continuous monitoring and reporting of derogatory information/adverse actions and standing of the designated Civil Surgeons twelve (12) times per year . . . ." (see APFS for full description).

mailto:Jacob.A.Fitzpatrick@uscis.dhs.gov mailto:Jacob.A.Fitzpatrick@uscis.dhs.gov mailto:Dean.M.Seggay@uscis.dhs.gov mailto:Marianne.Green@uscis.dhs.gov

Eric Bishop

Q&A?

Michael Hodahkwen Associate Chief

Customers: Administration (ADM); Office of Contracting (OCON);

Directors Office (DIR); Management Directorate (MGMT); Office of Performance & Quality (OPQ); and Refugee, Asylum and International Operations (RAIO)

RAIO Language and Interpretation Support Services APFS Number: 2023063924

Operations Division FY25 3RD Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

Open Market 541930 Over $100M 07/31/2025 Language Line / 70SBUR20A00000003

Lionbridge / 70SBUR20A00000004 Transperfect / 70SBUR20A00000005

Small Business Program

Request for Information #

Est. Draft Solicitation Release Date (if applicable)

Est Solicitation Release Date Period of Performance

SB Reservation for one or more SB Awardees

(FAR 19.503)

SAM.gov SSA

RFQ1667589

EA-202303-174

TBD 04/17/2025 08/01/2025-07/31/2030

Program POC & email Contracting Officer & email Contract Specialist & email

Margaret M. Mayers Margaret.M.Mayers@uscis.dhs.gov

Michael Hodahkwen Michael.P.Hodahkwen@uscis.dhs.gov

Benjamin Fournier benjamin.t.fournier@uscis.dhs.gov

Description: This requirement supports the RAIO's mission by enabling trained Officers to interview asylum and protection seekers in their native languages using telephonic, video conferencing, and, in rare cases, in-person interpreter and translation services. Interviews by phone are generally completed using conventional telephones and computer applications for transcribing. To fulfill the divisions’ mandates, USCIS requires ready access to a comprehensive set of high-quality language and interpretation services.

mailto:Margaret.M.Mayers@uscis.dhs.gov mailto:Benjamin.t.fournier@uscis.dhs.gov

Workforce Analysis and Resource Modeling (WARM) APFS Number: F2024068143

Operations Division FY25 3RD Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

OASIS+ 541611 $5M - $10M 09/29/2025 ChangeIS / 70SBUR23F00000204

Small Business Program

Request for Information #

Est. Draft Solicitation Release Date (if applicable)

Est Solicitation Release Date Period of Performance

8(a) N/A N/A 07/30/2025 09/30/2025 - 09/29/2030

Program POC & email Contracting Officer & email Contract Specialist & email

Delancey L. Gustin Delancey.L.Gustin@uscis.dhs.gov

Kenneth J. Acquaviva Kenneth.J.Acquaviva@uscis.dhs.gov

Kenneth J. Acquaviva Kenneth.J.Acquaviva@uscis.dhs.gov

Description: USCIS has a requirement for Workforce Analysis and Resource Modeling. The Contractor shall provide Office of Performance & Quality (OPQ) with services to modernize their workforce staffing models, the Staffing Allocation Models (SAMs) and Model for Operational Planning (MOP) by developing, refining, enhancing and automating the models as well as the performance data and workload forecasts utilized in the models. Currently, OPQ develops more than 30 SAMs and 200 workload forecasts across the program offices and directorates of USCIS, with the potential to increase in the future. As an independent party, the SAM, MOP, and workload forecast developers will collaborate with the stakeholders to gain a thorough understanding of each operation to successfully forecast and model the workload and resource requirements to accomplish the future workload.

mailto:Delancey.L.Gustin@uscis.dhs.gov mailto:Kenneth.J.Acquaviva@uscis.dhs.gov

Innovation and Design for Enhanced Adjudication (IDEA) Innovation Support APFS Number: F2025069297

Operations Division FY25 3RD Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

STARS III 541511 $10M - $20M 09/29/2025 Changeis, Inc. / 70SBUR23F00000204 Amivero / 70SBUR24C00000008

Small Business Program Request for Information #

Est. Draft Solicitation Release Date (if applicable) Est Solicitation Release Date Period of Performance

8(a) N/A N/A 07/30/2025 09/30/2025 - 09/29/2029

Program POC & email Contracting Officer & email Contract Specialist & email

Jason Thomas jason.e.thomas@uscis.dhs.gov

Scott Achin scott.a.achin@uscis.dhs.gov

Benjamin Fournier benjamin.t.fournier@uscis.dhs.gov

Description: USCIS Refugee, Asylum, and International Operations (RAIO) / Innovation and Design for Enhanced Adjudication (IDEA) has a requirement for Innovation Support for Humanitarian Immigration Process and Systems. Provide end-user support, including troubleshooting, Microsoft Power Platform development, data-entry, and data quality assurance.

mailto:Jason.e.thomas@uscis.dhs.gov mailto:Kenneth.J.Acquaviva@uscis.dhs.gov mailto:Kenneth.J.Acquaviva@uscis.dhs.gov mailto:Kenneth.J.Acquaviva@uscis.dhs.gov mailto:Benjamin.t.fournier@uscis.dhs.gov

Active Solicitations Pending Awards

Title / APFS Number Contracting Officer

Status Solicitation / Award Number

LexisNexis Subscription Services APFS Number: 2025068670 Scott Achin Awarded Award Number

70SBUR25F00000065

Executive Transportation Services APFS Number: F2025069277 Alexis James Awarded Award Number

70SBUR25C00000004

Advanced Analytics Data Science Support (AADSS 2) APFS: 2024068316 Alexis James Awarded Award Number

70SBUR25C00000002

CyberFEDS Subscription APFS: 2025068668 Ken Acquaviva Awarded Award Number

70SBUR25F00000018

Michael Hodahkwen

Victor Martin Associate Chief

Customers: Office Intake & Document Production (OIDP); Office of Security and Integrity (OSI); Fraud Detection and National Security Directorate (FDNS); and Office of the Chief Procurement Officer (OCPO)

Background Investigation Services APFS Number: 2024067688

Operations Division FY25 3RD Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

DHS SSV Background Investigative Services II 561611 $20M to $50M 05/30/2025 GDIT / 70SBUR24F00000184

Small Business Program Request for Information #

Est. Draft Solicitation Release Date (if applicable)

Est Solicitation Release Date Period of Performance

N/A N/A N/A 04/30/2025 05/31/2025 - 02/28/2027

Program POC & email Contracting Officer & email Contract Specialist & email

Melissa Schmigel melissa.e.schmigel@uscis.dhs.gov

Way Goodman waynette.a.goodman@uscis.dhs.gov

Yamitza Ortiz Yamitza.M.Ortiz@uscis.dhs.gov

Description: USCIS has a requirement for background investigative services. The contractor shall provide all personnel, materials, services, and other items necessary to perform non-personal services in support of processing personnel security actions for Entry-OnDuty (EOD), fitness determinations, suitability and/or eligibility for access to NSI. Specifically, adhering to established processes. This requirement is to procure non-personal services for the conduct of background investigations culminating in the delivery of Reports of Investigation (RO Is) in support of

DHS.

mailto:duy.k.pham@uscis.dhs.gov mailto:Scott.A.Achin@uscis.dhs.gov mailto:Yamitza.M.Ortiz@uscis.dhs.gov

Secure Identification Platform APFS Number: 2025068553

Operations Division FY25 3RD Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

Definitive Contract 326199 $50M to $100M 03/31/2026 HID / 70SBUR21D00000002

Small Business Program Request for Information #

Est. Draft Solicitation Release Date (if applicable)

Est Solicitation Release Date Period of Performance

N/A N/A N/A 09/01/2025 04/01/2026 - 03/31/2031

Program POC & email Contracting Officer & email Contract Specialist & email

Joseph Fulkerson Joseph.c.fulkerson@sucis.dhs.gov

Tanis Brainerd Tanis.K.Brainerd@uscis.dhs.gov

Rachel Turner Rachel.m.turner@uscis.dhs.gov

Description: USCIS is seeking an enhanced and newly designed integrated solution for secure identification documents to include a 100% polycarbonate solid body card stock with Radio Frequency Identification (RFID) and metallized optically variable devices embedded within the card construction substrate layers, card design services, high volume manufacturing, storage for card stock, and related technical support services. The base card design shall be configurable for various immigration benefits, including, the current PRC and EAD cards, as well as, future identification documents. The government will work with the successful contractor to ensure that the material functionality of the cards is appropriately understood and that any proposed design matches the existing functionality of card personalization system.

mailto:Joseph.c.fulkerson@sucis.dhs.gov mailto:Tanis.K.Brainerd@uscis.dhs.gov mailto:Rachel.m.turner@uscis.dhs.gov

Forms Support Services APFS Number: 2025069599

Operations Division FY25 3RD Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

8(a) STARS III 541512 $2M to $5M 09/26/2025 DT Professional Services Corp. /

70SBUR22C00000016

Small Business Program Request for Information #

Est. Draft Solicitation Release Date (if applicable)

Est Solicitation Release Date Period of Performance

8(a) N/A N/A 07/27/2025 09/27/2025 - 03/26/2028

Program POC & email Contracting Officer & email Contract Specialist & email

Kevin Sherman kevin.sherman@uscis.dhs.gov

Rachel Turner Rachel.m.turner@uscis.dhs.gov

Andrea Cline Andrea.K.Cline2@uscis.dhs.gov

Description: USCIS is seeking support for services to include creating and revising forms, performing quality assurance, researching new technologies and piloting and prototyping samples of USCIS’ and DHS’ current form inventory (public use forms, internal use forms, instructions documents, online tools, brochures, and various presentation materials) against new technologies, troubleshooting functionality issues, testing new forms, and ensuring forms meet 508 compliance requirements. The Primary areas of support for this contract will include: • Forms support • Technology Support • 508 Compliance • Innovation mailto:kevin.sherman@uscis.dhs.gov mailto:Rachel.m.turner@uscis.dhs.gov mailto:Rachel.m.turner@uscis.dhs.gov mailto:Andrea.K.Cline2@uscis.dhs.gov

Title / APFS Number Contracting Officer

Status Solicitation / Award Number

PACTS III

APFS: 2022059380 Tanis Brainerd

Solicitation closed on 04/12/2024. Amendment 0005 closed on 05/31/2024

70SBUR24R00000001;

70SBUR24R00000002; and

70SBUR24R00000003

Posted to sam.gov

Transcription and Translation Services AFPS: 2025068554 Way Goodman Awarded 03-11-2025 70SBUR25C00000006

Victor Martin

Stuart Sellears

Customers: Immigration Records and Identity Services (IRIS)

Title / APFS Number Contracting Officer Status Solicitation / Award Number

Enterprise Digitization IV APFS Number: 2024068023

Operations Division FY25 3RD Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

GWAC 493110 $20M to $50M 02/13/2026 Iron Mountain / 70SBUR24F00000192

Small Business Program

Request for Information #

Est. Draft Solicitation Release Date (if applicable) Est Solicitation Release Date Period of Performance

N/A N/A N/A 12/01/2025 02/14/2026 - 02/13/2027

Program POC & email Contracting Officer & email Contract Specialist & email

William Wilson William.C.Wilson@uscis.dhs.gov

Hollie Walsh Hollie.L.Walsh@uscis.dhs.gov

Erin Johnson Erin.E.Johnson@uscis.dhs.gov

USCIS has a requirement for the digitization of USCIS holdings/files. The scope also includes retrieval of the USCIS holdings/files and disposition (to include destruction or storage as directed) of these holdings at one or more contractor owned and operated facility(ies) as well as the USCIS National Records Center (NRC) in Lee’s Summit, MO. USCIS is creating this record for industry awareness and will update this record as we are still conducting market research.

mailto:travis.c.riley@uscis.dhs.gov

Strategic Portfolio Management (SPM) APFS Number: 2025068500

Operations Division FY25 3RD Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

GSA MAS 541611 541611 $20M to $50M N/A N

Small Business Program Request for Information #

Est. Draft Solicitation Release Date (if applicable) Est Solicitation Release Date Period of Performance

WOSB 70SBUR25I00000001 N/A 04/30/2025 09/01/2025-08/31/2030

Program POC & email Contracting Officer & email Contract Specialist & email

William Wilson William.C.Wilson@uscis.dhs.gov

Hollie Walsh Hollie.L.Walsh@uscis.dhs.gov

Andre Stewart Andre.B.Stewart@uscis.dhs.gov

USCIS Immigration Records and Identity Services (IRIS) has a requirement for professional support services. The work is for the Identity Information Management Division (IIMD), as the enabler of maturation of the person centric immigration information architecture and by design, business agility for USCIS. The objective of this requirement is to obtain professional business services to support organizational evolution and maturity for IIMD to keep pace with information needs of the agency. The following are the main objectives of this task order: Develop IIMD’s Strategic Portfolio Management Framework, Maturation of Strategy Execution Management, Organization Maturity.

mailto:travis.c.riley@uscis.dhs.gov

Records Operations Support Services (ROSS) APFS Number: 2024067961

Operations Division FY25 3RD Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

Definitive Contract 561110 Over $100M 09/30/2026 Koniag Brillient / 70SBUR21C0000015

Small Business Program Request for Information #

Est. Draft Solicitation Release Date (if applicable) Est Solicitation Release Date Period of Performance

8(a) TBD TBD 04/01/2025 04/01/2026 - 04/30/2031

Program POC & email Contracting Officer & email Contract Specialist & email

Mandy Livingston Mandy.L.Livingston@uscis.dhs.gov

Rhonda Canell Rhonda.L.Canell@uscis.dhs.gov

Erin Johnson Erin.E.Johnson@uscis.dhs.gov

USCIS National Records Center (NRC) has a requirement for a contractor to provide support services required under this contract include administrative and technical functions in support of records management for the USCIS Records Operations Support Services (ROSS). The successful contractor is to provide records management and maintenance services for the NRC and NRC Extension Site 1 (ES-1), Lee’s Summit, MO, and its sub-office, the File Storage Facility (FSF or HBG), Harrisonburg, VA. The objective of the contract is to provide comprehensive records management services in a manner that ensures efficient, effective, and accountable records responsibility and excellent customer service.

mailto:travis.c.riley@uscis.dhs.gov

Stuart Sellears

Mary Shinney Associate Chief

Customers: Office of the Chief Financial Officer (OCFO); External Affairs (EXA); Human Capital and Training (HCT); and Office of Policy & Strategy (OPS)

Assessment of Internal Controls (A-123) Support Services APFS Number: 2024065564

Operations Division FY25 3RD Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

GSA Schedule 541211 $5M - $10M 10/15/2024 Guidehouse / 70SBUR22F00000041

Small Business Program

Request for Information #

Est. Draft Solicitation Release Date (if applicable)

Est Solicitation Release Date Period of Performance

N/A 70SBUR24I00000001 N/A 05/28/2025 07/21/2025 – 01/20/2028

Program POC & email Contracting Officer & email Contract Specialist & email

Shonya Carlock Shonya.Carlock@uscis.dhs.gov

David Hershey David.P.Hershey@uscis.dhs.gov

Chris Zaman Christian.A.Zaman@uscis.dhs.gov

USCIS has a requirement for professional services to support the Test of Design (TOD) and Test of Operating Effectiveness (TOE) for business processes and CFO-designated Information Technology systems that are critical to the financial reporting process. The requirement includes support services to CFO leadership; project management and reporting functions; internal control assessment, and ad-hoc technical support to USCIS for the completion of new assessments, analytics, strategic initiatives, or special projects that USCIS may be required to complete in support of DHS requirements.

mailto:Bruce.A.Helms@uscis.dhs.gov mailto:Krystal.U.Creaser@uscis.dhs.gov mailto:Krystal.U.Creaser@uscis.dhs.gov mailto:Krystal.U.Creaser@uscis.dhs.gov mailto:Christian.A.Zaman@uscis.dhs.gov

Budgetary Support Services APFS Number: 2025069138

Operations Division FY25 3RD Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

OASIS+ 541990 $2M - $5M 09/26/2025 AttainX / 70SBUR20C00000008

Small Business Program

Request for Information #

Est. Draft Solicitation Release Date (if applicable)

Est Solicitation Release Date Period of Performance

8(a) Direct Award N/A N/A 05/09/2025 09/27/2025 – 09/26/2030

Program POC & email Contracting Officer & email Contract Specialist & email

Paul Linseisen Paul.A.Linseisen@uscis.dhs.gov

Mary Shinney Mary.A.Shinney@uscis.dhs.gov

LaTonja Ware Latonja.P.Ware@uscis.dhs.gov

This record replaces APFS 2024065351.

Fee rule and analysis support services associated with revenue, cost, and budget analysis. Activities include but are not limited to activity-based costing/management (ABC/M), fee-for-service calculations, fee rule revenue forecasts, cost estimates, and budget analysis. An 8(a) contractor has been identified.

mailto:Bruce.A.Helms@uscis.dhs.gov mailto:Krystal.U.Creaser@uscis.dhs.gov mailto:Krystal.U.Creaser@uscis.dhs.gov mailto:Krystal.U.Creaser@uscis.dhs.gov mailto:Latonja.P.Ware@uscis.dhs.gov

Contact Center Tier 1 (CCT1) APFS Number: 2024068175

Operations Division FY25 3RD Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

GSA Schedule 561422 Over $100M 08/12/2026 GDIT / 70BUR21F00000089

Small Business Program

Request for Information #

Est. Draft Solicitation Release Date (if applicable)

Est Solicitation Release Date Period of Performance

N/A 70SBUR25I00000003 02/07/2025 11/01/2025 08/13/2026 – 08/12/2031

Program POC & email Contracting Officer & email Contract Specialist & email

Tiffany Vezina Tiffany.N.Vezina@uscis.dhs.gov

Mary Shinney Mary.A.Shinney@uscis.dhs.gov

David Hershey David.P.Hershey@uscis.dhs.gov

USCIS requires contractor support to operate the Tier 1 level of a multi-tier Contact Center Operation. Services include support to inbound and outbound calls, chats and webform/email inquiries using a model that employs a mix of IVR/IVA, web and voice channels for customers to obtain assistance on citizenship and immigration related information. The Contractor will provide sufficient bilingual operational staff to support the Contact Center Tier 1 interactions and collaborate with the USCIS and other supporting Contractors involved in improving Contact Center operations. Market research is ongoing, and an acquisition strategy is still to be determined.

mailto:Bruce.A.Helms@uscis.dhs.gov mailto:Krystal.U.Creaser@uscis.dhs.gov mailto:Krystal.U.Creaser@uscis.dhs.gov

EBS Technical Writing APFS Number: 2025069041

Operations Division FY25 3RD Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

Definitive 711510 $250-500k N/A N

Small Business Program

Request for Information #

Est. Draft Solicitation Release Date (if applicable)

Est Solicitation Release Date Period of Performance

8(a) Direct Award N/A N/A 06/06/2025 09/30/2025 - 09/29/2027

Program POC & email Contracting Officer & email Contract Specialist & email

Tanya Coram-Hamilton tanya.y.coram-hamilton@uscis.dhs.gov

Mary Shinney Mary.A.Shinney@uscis.dhs.gov

Chris Zaman Christian.A.Zaman@uscis.dhs.gov

Electronic Benefits Systems (EBS) Training Branch, has a requirement to acquire technical writing services for the development, maintenance, and improvement of user manuals and quick reference guides for the ELIS and Benefits Hub. These documents will support system users in efficiently navigating system functionalities and performing critical case management tasks. An 8(a) vendor has already been identified for this effort.

mailto:tanya.y.coram-hamilton@uscis.dhs.gov mailto:Krystal.U.Creaser@uscis.dhs.gov mailto:Mary.A.Shinney@uscis.dhs.gov mailto:Mary.A.Shinney@uscis.dhs.gov

Regulatory Support Services APFS Number: 2024068055

Operations Division FY25 3RD Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

OASIS+ 541611 $2M - $5M 06/30/2025 ICF, Inc. / 70SBUR22F00000090

Small Business Program Request for Information #

Est. Draft Solicitation Release Date (if applicable) Est Solicitation Release Date Period of Performance

N/A 70SBUR25Q00000007 N/A 04/28/2025 06/04/2025 - 06/03/2028

Program POC & email Contracting Officer & email Contract Specialist & email

Yolanda Carey Yolanda.K.Carey@uscis.dhs.gov

Mary Shinney Mary.A.Shinney@uscis.dhs.gov

Jordan Lamay Jordan.H.Lamay@uscis.dhs.gov

Description: USCIS Office of Policy and Strategy (OPS) requires regulatory support services to develop quality regulations by providing responsive, professional support in public comment analysis and categorization, and analytical research and evaluation. Types of services include regulatory evaluation, administrative support, data management and tracking (e.g., ability to monitor, review, synthesize, categorize, track, and report on comments received from external stakeholders via the Federal Document Management System) as well as technical and report writing. Must have extensive experience providing regulatory support services for all phases of the federal regulations and rulemaking process, and possess a knowledge and understanding of immigration law, regulations, and policy. Must have extensive experience categorizing, synthesizing, and summarizing high volumes of public comments for federal rulemaking agencies in accordance with the Administrative Procedures Act. Govt is reviewing RFI responses

– an acquisition strategy has not yet been determined.

mailto:Bruce.A.Helms@uscis.dhs.gov mailto:Jordan.H.Lamay@uscis.dhs.gov

Onsite Clinical Health Services APFS Number: 2025069745

Operations Division FY25 3RD Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

GSA 621399 $1M - $2M 09/29/2025 Concentric Methods, LLC /

70SBUR20F00000224

Small Business Program

Request for Information #

Est. Draft Solicitation Release Date (if applicable)

Est Solicitation Release Date Period of Performance

SB N/A N/A 06/01/2025 09/30/2025 - 09/29/2030

Program POC & email Contracting Officer & email Contract Specialist & email

Jeanine Porter jeanine.porter@uscis.dhs.gov

David Hershey David.P.Hershey@uscis.dhs.gov

Brandon Smith brandon.p.smith@uscis.dhs.gov

USCIS has a requirement for onsite health services at its headquarters' location in Camp Springs, MD. The onsite health services for the HQ Wellness Center will be provided by a licensed, Basic Life Support (BLS) certified, registered nurse (RN) and include emergency medical response for life-threatening conditions which may require basic life support, the use of an automated external defibrillator (AED), or administration of emergency medications while awaiting the arrival of local Emergency Medical Services (EMS).

mailto:jeanine.porter@uscis.dhs.gov mailto:brandon.p.smith@uscis.dhs.gov

FedHR Navigator APFS Number: 2025069909

Operations Division FY25 3RD Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

GSA 513210 $500K - $1M 08/31/2025 Economic Systems, Inc/

70SBUR20F00000270

Small Business Program

Request for Information #

Est. Draft Solicitation Release Date (if applicable)

Est Solicitation Release Date Period of Performance

SB N/A N/A 07/22/2025 09/01/2025 - 08/31/2030

Program POC & email Contracting Officer & email Contract Specialist & email

Laura Juskiewicz laura.h.juskiewicz@uscis.dhs.gov

David Hershey david.p.hershey@uscis.dhs.gov

Brandon Smith brandon.p.smith@uscis.dhs.gov

USCIS has a requirement to acquire a SaaS (Software as a Service) solution FedRAMP authorized web-based service for Federal retirement calculations that is accessible by Human Resources specialist and employees alike. The software must provide an integrated solution for benefits calculations and automated form filling for both specialists and employees. USCIS anticipates using GSA MAS.

mailto:lara.h.juskiewicz@uscis.dhs.gov mailto:brandon.p.smith@uscis.dhs.gov

Title / APFS Number Contracting Officer

Status Solicitation / Award Number

N/A

Mary Shinney

Belinda Woods Associate Chief

Customers: Administrative Appeals Office (AAO); Office of the Chief Counsel (OCC), Office of Civil Rights and Equal Employment Opportunity (CREEO); and Service Center Operations Directorate (SCOPS)

DHS Reverse Auction Tool APFS Number: 2024065858

Operations Division FY25 3RD Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

BPA 518210 Over $100M 03/30/2025 UNISON MARKETPLACE, INC /

70RDAD19A00000014

Small Business Program

Request for Information #

Est. Draft Solicitation Release Date (if applicable)

Est Solicitation Release Date Period of Performance

N/A TBD TBD 08/15/2025 02/15/2026-02/14/2031

Program POC & email Contracting Officer & email Contract Specialist & email

Samantha Mehl Samantha.mehl@hq.dhs.gov

Angela Hodges Angela.d.hodges@uscis.dhs.gov

Kristyn Holsopple Kristyn.holsopple@uscis.dhs.gov

PAUSED

Description: This requirement is to provide a full-service, web-based reverse auctioning solution that assists DHS buyers in soliciting, evaluating, and awarding multiple contract types for supplies and select services from established networks of vendors. The solution shall be based on an established commercial product, requiring little or no customization to meet DHS requirements. This is on pause until further notice.

mailto:Angela.d.hodges@uscis.dhs.gov mailto:Kristyn.holsopple@uscis.dhs.gov

Administrative & Clerical Support Services for the Office of the Chief Counsel (OCC) APFS Number: 2025069318

Operations Division FY25 3RD Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

Definitive Contract 561110 $2M - $5M N/A N

Small Business Program

Request for Information #

Est. Draft Solicitation Release Date (if applicable)

Est Solicitation Release Date Period of Performance

8(a) N/A N/A 07/30/2025 09/30/2025 - 09/25/2030 Program POC & email Contracting Officer & email Contract Specialist & email

Phillip Scott Phillip.Scott3@uscis.dhs.gov

Joshua S. Riley Joshua.S.Riley@uscis.dhs.gov

Austin C. Wright Austin.C.Wright@uscis.dhs.gov

Description: USCIS, OCC, has a requirement for administrative services – Mail Management. OCC is anticipating to award an 8(a) direct (sole) award contract to provide document management support services for all management and labor necessary to satisfy the Government need for onsite administrative support services to operate the OCC mail management apparatus and file room at Camp Springs, MD. The services required include providing targeted correspondence, data management services, tracking statistics, data entry into automated systems, scanning documents, performing file maintenance, and preparing various reports.

mailto:Phillip.Scott3@uscis.dhs.gov mailto:Austin.C.Wright@uscis.dhs.gov

USCIS Mediation Services for the Office of Civil Rights and Equal Employment Opportunity (CREEO) APFS Number: 2024067853

Operations Division FY25 3RD Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

GSA 561611 $500k - $1M N/A N

Small Business Program Request for Information #

Est. Draft Solicitation Release Date (if applicable) Est Solicitation Release Date Period of Performance

SB N/A N/A 05/22/2025 08/01/2025 - 07/31/2030

Program POC & email Contracting Officer & email Contract Specialist & email

Katie Stout Katie.J.Stout@uscis.dhs.gov

Angela Hodges Angela.d.hodges@uscis.dhs.gov

Kristyn Holsopple Kristyn.Holsopple@uscis.dhs.gov

Description: The Contractor shall provide mediation services that meet the standards set by the ADR Act of 1996 as amended and the EEOC regulations set forth in 29 CFR Part 1614: EEOC MD-110 https://www.eeoc.gov/federal-sector/management-directive/management-directive-110, 29 CFR 1614.102 (b) (2); and any subsequent law, statue, regulation, executive order or directive; and in accordance with the requirements set forth in the Government Requirement. USCIS anticipates the work can be performed virtually.

mailto:Katie.J.Stout@uscis.dhs.gov mailto:Angela.d.hodges@uscis.dhs.gov mailto:Angela.d.hodges@uscis.dhs.gov mailto:Angela.d.hodges@uscis.dhs.gov mailto:Angela.d.hodges@uscis.dhs.gov mailto:Angela.d.hodges@uscis.dhs.gov mailto:Angela.d.hodges@uscis.dhs.gov mailto:Kristyn.Holsopple@uscis.dhs.gov https://www.eeoc.gov/federal-sector/management-directive/management-directive-110

USCIS National Capital Region (NCR) Sign Language Interpretation (SLI) Services APFS Number: 2024066894

Operations Division FY25 3RD Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

DHS CAS BPA 541930 $2M to $5M 08/01/2025 Friends Interpreting Services /

70SBUR22F00000139

Small Business Program Request for Information #

Est. Draft Solicitation Release Date (if applicable) Est Solicitation Release Date Period of Performance

SB N/A N/A 06/16/2025 08/02/2025 – 03/02/2028

Program POC & email Contracting Officer & email Contract Specialist & email

Karen Kerr karen.j.kerr@uscis.dhs.gov

Joshua S. Riley Joshua.S.Riley@uscis.dhs.gov

Kristyn Holsopple Kristyn.Holsopple@uscis.dhs.gov

Description: This requirement will be a BPA call against DHS Communication Access Services (CAS) BPA. USCIS has a requirement for sign language interpretation services at USCIS Baltimore and Washington Field Offices.

mailto:Angela.d.hodges@uscis.dhs.gov mailto:Angela.d.hodges@uscis.dhs.gov mailto:Kristyn.Holsopple@uscis.dhs.gov

USCIS Detroit Field Office (DET) Sign Language Interpretation (SLI) Services APFS Number: 2024067685

Operations Division FY25 3RD Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

DHS CAS BPA 541930 $500k - $1M N/A N

Small Business Program Request for Information #

Est. Draft Solicitation Release Date (if applicable) Est Solicitation Release Date Period of Performance

SB N/A N/A 03/26/2025 04/16/2025 – 04/15/2027

Program POC & email Contracting Officer & email Contract Specialist & email

Katie J. Stout Katie.J.Stout@uscis.dhs.gov

Joshua S. Riley Joshua.S.Riley@uscis.dhs.gov

Winsome Chisholm-Hunter Winsome.e.chisholm-hunter@uscis.dhs.gov

Description: AWARDED ON 04/16/2025: This requirement will be a Blanket Purchase Agreement (BPA) Order against DHS multiple-award BPA for Communication Access Services (CAS). USCIS has a requirement for in-person and virtual sign language interpretation services at USCIS Detroit Field Office.

mailto:Karen.J.Kerr@scis.dhs.gov mailto:Karen.J.Kerr@scis.dhs.gov mailto:Karen.J.Kerr@scis.dhs.gov mailto:Joshua.S.Riley@uscis.dhs.gov mailto:Winsome.e.chisholm-hunter@uscis.dhs.gov mailto:Winsome.e.chisholm-hunter@uscis.dhs.gov

Title / APFS Number Contracting Officer

Status Solicitation / Award Number

USCIS DETROIT SLI SERVICES Joshua Riley Awarded Solicitation: 70SBUR25Q00000070/ Awar d: 70SBUR25F00000075

Belinda Woods

OPS Questions and Answers

Technology Division

Introduction Technology Division provides support to USCIS Office of Information Technology (OIT), purchasing commodities and services to meet the mission.

Customers In addition to the Chief Information Officer, OIT is divided into six (6) primary divisions. The divisions are Applied Technology Division, Resource Management Division, Enterprise Infrastructure Division, Systems Delivery Division, Transformation Delivery Division, Information Security Division, and Identity, Records, and National Security Delivery Division.

Type of Acquisitions Tech has shifted from the Department-wide Strategic Sourcing contract such as EAGLE II and it is now mandated to utilize EAGLE Next Generation Suite of Strategic Sourcing Best in Class Contracts. FirstSource II is used to procure software and hardware to include software assurance and hardware maintenance via FAR Subpart 16.505(b) Fair Opportunity.

Contracting Officer Team

Chris Hatin, Andrew Fonda, Patrick Gadwah, Lora Gross, Matthew Hamilton, Nicholas Hart, Celina Hemingway, Amir Hrnjic, Monty Kurtz, Jonathan Latson, Brenda Palmer, Raushanah Pendleton, Sara Putnam, Sylwia Salkic, Patricia Simon, Gregory Schroeder, Dianne Valiando, Krista Weiland, Aaron Vollbracht, Amanda Doherty, Brittany Willette.

Technology Division Cancelled Requirements Title / APFS Number Contracting

Officer Contact

Information

Cybersecurity Program Management and Development (CPMD) APFS Number: F2025069172

Dianne Valiando Dianne.e.Valiando@usc is.dhs.gov

Cybersecurity Program Support Services

(CPSS)

APFS Number: F2024066241

Gary Whitney Gary.d.whitney@uscis.

dhs.gov.

Upcoming RFIs (Technology)

Title Description Est Date of RFI

Purpose of RFI Distribution Method eAuto Enterprise Automation & Unified Task Orchestration (eAUTO), formerly Enterprise Infrastructure Operations and Support Services (EIOSS)

FY25, Q3 Market Research SAM.gov

EIS

Contact Center

II

Enterprise Contact Center Services FY25, Q3 Market Research SAM.gov

Technology (Tech) Division

Patrick Gadwah

Customer: Systems Delivery Division (SDD)

FIRE (Flexible Innovation for Rapid Engineering) f/k/a DIDit III APFS Number: 2025068411

Technology Division FY25 3RD Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

GSA MAS IT 541512 Over $100M 10/15/2026 Excella Inc. / 70SBUR22F00000004

Small Business Program Request for Information #

Est. Draft Solicitation Release Date (if applicable) Est Solicitation Release Date Period of Performance

Total SB 70SBUR25I00000008 September 2025 December 2025 10/16/2026 – 10/15/2031

Program POC & email Contracting Officer & email Contract Specialist & email

Sabrina Parker Sabrina.M.Parker@uscis.dhs.gov

Monty Kurtz Monty.N.Kurtz@uscis.dhs.gov

Katie Desranleau Kaitlyn.A.Desranleau@uscis.dhs.gov

Description: USCIS Office of Information Technology (OIT), Systems Delivery Division (SDD) Digital Innovation and Development branch (DID(it)) requires support to provide services in development of new and enhancement and/or modernization of existing capabilities for information technology systems and applications within the DID(it) security boundary. The support will include program management, research and analysis, design, architecture, engineering, code and configuration development and deployment, operations and maintenance, security, detailed documentation and transition, using Agile Methodology, while complying with all Federal, DHS and USCIS standards, guidelines, policies and procedures. This a recompete of task order 70SBUR22F00000004. An RFI was issued via SAM.gov. RFI issued 12/20 and closed 1/8. We are currently in the acquisition planning phase.

mailto:Sabrina.M.Parker@uscis.dhs.gov mailto:Monty.N.Kurtz@uscis.dhs.gov mailto:kaitlyn.a.desranleau@uscis.dhs.gov

Predictive Lake Analytics Nextgen eXchange Services

(PLANXS) II

APFS Number: 2025068410

Technology Division FY25 3RD Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

GSA MAS IT 541512 Over $100M 08/11/2026 Octo Metric LLC / 70SBUR21F00000194

Small Business Program Request for Information #

Est. Draft Solicitation Release Date (if applicable) Est Solicitation Release Date Period of Performance

Total SB 70SBUR25I00000002 July 2025 Sept 2025 08/12/2026 – 08/11/2031 Program POC & email Contracting Officer & email Contract Specialist & email

George (Alex) Baden George.A.Baden@uscis.dhs.gov

Monty Kurtz Monty.N.Kurtz@uscis.dhs.gov

Jenny Harling Jennifer.L.Harling@uscis.dhs.gov

Description: USCIS requires contractor support for the Data and Business Intelligence Support Services (DBIS III), for professional IT services to support design, architecture, configuration, development, and maintenance of a centralized enterprise data warehouse and standard reporting interfaces through Enterprise Citizenship and Immigration Services Centralized Operational Repository (eCISCOR), SAS, and SMART implementations, i.e., USCIS Data Warehouse/Business Intelligence (DW/BI) solution. This task order will be the primary vehicle to obtain professional IT architectural, systems development, and systems support services to continue the transformation of data from the USCIS transactional systems into a state-of-the-art enterprise data warehouse and associated operational and Business Intelligence (BI) reporting capabilities. The development scope of the program involves transforming agency-wide analytical capabilities and enhancing the agency's ability to use its large data pool for decision-making and operational improvement; any USCIS, DHS, or external federal agency system can become a source of data for DBIS, if dictated by the mission. This supports the Standard Tool CPIC program. An RFI was issued via SAM.gov.

RFI issued 10/29 and closed 11/7. We are currently in the acquisition planning phase.

mailto:George.A.Baden@uscis.dhs.gov mailto:Monty.N.Kurtz@uscis.dhs.gov mailto:Jennifer.L.Harling@uscis.dhs.gov

Enterprise Collaboration Network (ECN) II APFS Number: 2024068010

Technology Division FY25 3RD Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

8(a) STARS III 541511 $10M - $20M 10/13/2025

MINDPETAL SOFTWARE SOLUTIONS INC AND

LINKVISUM CONSULTING GROUP /

70SBUR21F00000182

Small Business Program Request for Information #

Est. Draft Solicitation Release Date (if applicable) Est Solicitation Release Date Period of Performance

8(a) 70SBUR25I00000007 N/A May 2025 10/14/2025 – 10/13/2030 Program POC & email Contracting Officer & email Contract Specialist & email

Anthony Farrish Anthony.D.Farrish@uscis.dhs.gov

Nick Hart Nicholas.A.Hart@uscis.dhs.gov

Katie Desranleau Kaitlyn.A.Desranleau@uscis.dhs.gov

Description: USCIS requires contractor support for our Enterprise Collaboration Network (ECN) and USCIS Connect, which are intranet web environments that allow USCIS program offices and directorates to collaborate, share information, and enhance productivity. An RFI was issued via SAM.gov. RFI issused 12/10 and closed 1/3. We are currently in the acquisition planning phase.

mailto:Anthony.D.Farrish@uscis.dhs.gov mailto:Nicholas.A.Hart@uscis.dhs.gov mailto:kaitlyn.a.desranleau@uscis.dhs.gov

Patrick Gadwah

Kenneth Brumfiel

Customer: IT Field Services Division (ITFSD)

Information Technology User and Field Operations Support II (NEON II)

APFS Number: F2024065926

Technology Division FY25 3RD Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

Alliant 2 541519 Over $100M 02/06/2026 Y

SALIENT CRGT INC. 70SBUR20F00000275

Small Business Program Request for Information #

Est. Draft Solicitation Release Date (if applicable) Est Solicitation Release Date Period of Performance

None 70SBUR24I00000009 N/A 03/2025 11/06/2025 – 11/05/2030 Program POC & email Contracting Officer & email Contract Specialist & email

Jennifer LaChance neon2@uscis.dhs.gov

Kenneth Brumfiel Kenneth.C.Brumfiel@uscis.dhs.gov

Amir Hrnjic Amir.Hrnjic@uscis.dhs.gov

A continuing requirement for IT operations and maintenance (O&M) for an estimated 27,000 users at over 230 locations nationwide and 28 overseas. Information Technology Operations II (NEON II) support will ensure USCIS can effectively meet its mission by providing highly skilled technical staff. Technical services and task areas include: Service Desk Support (Service Desk Tier 1, Service Desk Tier 1.5, Incident Management, Knowledge Management, Problem Management, Service Request Management, Specialized Support); Field Services (Desk side Support (CONUS/OCONUS), Asset Inventory Support, Disposal Preparation Support, Encryption Services, Video Conferencing and Audio/Video (A/V) Operations and Maintenance (O&M), Local On-Site Cabling); OCONUS Site Support (Mobile devices Services, Deployment Services, Server O&M, Training Support); Service Center Services; Account Management Services; and Hardware Incident Resolution In addition to the above, there will be Transition and Program Management task areas associated with this requirement. A secondary RFI was published to sam.gov on 3/26/24 and USCIS held a follow up industry day in June 2024. Please monitor the DHS APFS for updates.

mailto:neon2@uscis.dhs.gov mailto:Andrew.r.fonda@uscis.dhs.gov mailto:Andrew.r.fonda@uscis.dhs.gov mailto:Andrew.r.fonda@uscis.dhs.gov mailto:Andrew.r.fonda@uscis.dhs.gov mailto:Amir.hrnjic@uscis.dhs.gov mailto:Amir.hrnjic@uscis.dhs.gov mailto:Amir.hrnjic@uscis.dhs.gov

Kenneth Brumfiel

Celina Hemingway

Customer: Information Security Division (ISD)

Front Office Information Support Team (FOIST) APFS Number: F2025069370

Technology Division FY25 3RD Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

Open Market direct 8(a) 541519 $2M - $5M N/A (N)

Small Business Program Request for Information #

Est. Draft Solicitation Release Date (if applicable) Est Solicitation Release Date Period of Performance

8 (a) N/A N/A 04/2025 06/16/2025 – 06/15/2026 Program POC & email Contracting Officer & email Contract Specialist & email

Eduardo Lopez Eduardo.J.Lopez@uscis.dhs.gov

Gary Whitney Gary.D.Whitney@uscis.dhs.gov

Sylwia Salkic Sylwia.Salkic@uscis.dhs.gov

Description: FOIST contract will be the primary vehicle to obtain professional services for the USCIS OIT to achieve the requirements stated within the…