USCIS Industry Day Agenda June 11 2024 v1.0.pdf

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USCIS FY24 Industry Day
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USCISFY24INDUSTRYDAY
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The document is an agenda for the U.S. Citizenship and Immigration Services (USCIS) Industry Day event scheduled for June 11, 2024. The event will be held in-person at the Tomich Center in Camp Springs, MD and virtually via MS Teams Live.

The agenda includes welcome and administrative remarks from USCIS and Office of Contracting (OCON) leadership, followed by briefings on operational portfolios and procurements such as Contact Center Tier 1 (CCT1), Records Operations Support Services (ROSS), and Field Office Support Services (FOSS). Additionally, there will be a fireside chat with the USCIS Chief Information Officer and Head of Contracting Activity, as well as technology portfolio briefings and panels on DevOps Delivery and IT Operations. The event will allow for expanded Q&A, networking, and lunch.

The related federal contract opportunity is a Special Notice for the USCIS FY24 Industry Day, which serves as an early announcement for the event. Interested parties can submit questions to Mike Hamlett at uscis_vendoroutreach@uscis.dhs.gov.

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USCIS INDUSTRY DAY

Tuesday, June 11, 2024, 8:00 am-5:00 pm

In Person at the Tomich Center, 5900 Capital Gateway Dr., Camp Spring, MD 20588 and virtually via MS Teams Live

8:00 am – 8:30 am: Check in.

8:30 am – 9:25 am

• Welcome and Administrative Remarks

• USCIS Leadership Keynote Speaker

• OCON Leadership Remarks

9:25 am – 11:15 am Operational Portfolio Briefings and Q&A

• External Affairs Directorate (EXA) o Procurement: Contact Center Tier 1 (CCT1) o OCON Speaker: Mary Shinney, Associate Chief o PMO Speaker: Albert (Al) Eskalis, Acting Chief, Office of Access and Information

Services

• Immigration Records and Identity Services o Procurement: Records Operations Support Services (ROSS) o OCON Speaker: Stuart Sellears/Rhonda Canell o PMO Speaker: Daniel Beason, Communications Advisor

• Field Operations Directorate (FOD) o Procurement: Field Office Support Services (FOSS) o OCON Speaker: Eric Bishop o PMO Speaker: Natalie LaLonde, Branch Chief, Communication and Employee

Engagement

11:15 – 1:00 pm Expanded Q&A, Networking and Lunch

1:00 – 2:00 pm Fireside Chat with the OCIO and HCA: Bill McElhaney and Amanda Duquette

Join the CIO and HCA for a discussion regarding the CIO’s priorities and vision, the agency's IT portfolio, challenges, and best practices as it relates to it contracting.

2:00 – 4:15 pm Technology Portfolio Briefings and Q&A

• DevOps Delivery Panel o Procurements include: Resources for InnoVation and Enterprise Readiness (RIVER), Rapid Application & Product Integration Delivery (RAPID), and Outcome- Based Delivery and DevOps Services (ODOS) IV o OCON Speakers: Patrick Gadwah and Jonathan Latson o PMO Speakers: David Blair, Chris Wallace, Patrick Horan and Marilyn Teunis

• IT Operations Panel o Procurements include: Architecture and Engineering (AES) Program II, Information Technology User and Field Operations Support (NEON II) and Enterprise Infrastructure Operations and Support Services (EIOSS) II o CO Briefer: Lora Gross and Andrew Fonda o PMO Speakers: Jim Orrell, Rob McMullen, Lee Rice, Jennifer LaChance, Erika

Botts, Pam Harper and Don Matheson

4:15 pm – 4:20 pm Program Close

4:20 pm – 5:00 pm Networking

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