Industry Quarterly Conference Call Q3 FY24_V1.1.pdf

U.S. Citizenship & Immigration Services Office of Contracting

Fiscal Year 2024 3rd Quarter Industry Call

April 18, 2024 Ver:1.1

Disclaimer Disclaimer: The content herein is for planning purposes only, and does not constitute a pre-solicitation notice, an invitation for bid, or request for proposal (quote) in accordance with FAR 52.215-3. There is no obligation by the Government to purchase the products or services within this presentation unless a formal solicitation or invitation for bid is issued and an order or contract is awarded. All planned procurements are subject to revisions and/or cancellation.

Any requirement that is currently an active solicitation or under source selection will not be further discussed and questions shall be addressed to the Contracting Officer.

Disclaimer (cont.)

It is our purpose to provide you, industry, with the latest and most accurate information possible during these calls. However, we recognize that sometimes errors are made. To minimize and to correct any errors, USCIS will collect all questions asked during this call, review them and provide the responses to all questions asked during the call and we will post our responses on SAM.gov. Those responses will supersede any previous response provided during the call.

Agenda

• Welcome / Opening Remarks

• Guest Speaker- OIT, Tom Dumouchelle

• OCON Leadership Remarks

• USCIS Small Business Specialist – Danielle Hubbard

• USCIS Industry Liaison – Mike Hamlett

• Portfolio Presentations

• Operations Division –

• Technology Division –

• General Q&A

• Closing Remarks

Guest Speaker

Tom Dumouchelle Business Operations Chief USCIS Office of Information Technology

BUSINESS OPERATIONS (BIZOPS)

Helps OIT enhance productivity through cost optimization initiatives and organizational process improvements.

Drives operational improvements through data-driven insights to achieve strategic goals.

Chief Tom Dumouchelle

WHAT WE DO…

• Align organizational priorities with day-to-day operations and delivery

• Define and track performance and business success metrics and lead monthly performance reviews

• Provide visibility into business and financial operations

• Provide data-driven insights to inform strategic decisions that enhance technology delivery, improve performance, and achieve business goals

IT Performance Management

Project Financial VisibilityIT Priority Alignment

Operational Process Improvement

Remarks from OCON Leadership

Michelle Redding Deputy Chief of the Contracting Office (COCO)

Remarks from USCIS Small Business Specialist

USCIS Small Business Specialist

Primary Small Business Specialist POC Information: Danielle Hubbard

Danielle.L.Hubbard@uscis.dhs.gov

Alternate: Heather Niquette

Heather.V.Niquette@uscis.dhs.gov

USCIS FY24

Goal

(Unofficial)

USCIS FY24

Achievement (Unofficial)

SB Prime 49.0% 74.5%

SDB 29.0% 30.8%

HUBZone 3.0% 8.2%

SDVOSB 5.0% 18.4%

WOSB 5.0% 10.6%

Current as of 4/10/2024 mailto:Danielle.L.Hubbard@uscis.dhs.gov mailto:Heather.V.Niquette@uscis.dhs.gov

Remarks from USCIS Industry Liaison

• USCIS Industry Day, June 11, 2024, HQ Camp Springs, MD

• https://sam.gov/opp/d7cffe1303e248e89a40482a6db00e3e/view

• 33rd Government Procurement Conference, June 12, 2024, Washington Convention Center, Washington DC

Industry feedback on calls. Please take our survey:

https://www.surveymonkey.com/r/QtrlyCalls https://sam.gov/opp/d7cffe1303e248e89a40482a6db00e3e/view https://www.surveymonkey.com/r/QtrlyCalls

USCIS Industry Liaison

FY24 Quarterly Conference Calls with Industry Schedule 1st: October 31, 2023, Completed 2nd: January 30, 2024, Completed 3rd: April 23, 2024 (one time change) 4th: July 30, 2024

Notice ID: USCISFY24CONFERENCECALLXXXQUARTER XXX=1st, 2nd, 3rd, 4th

Operations (OPS) Division Introduction Operations Division provides support to a wide USCIS customer base, purchasing supplies and services to meet the mission.

Customers Administrative Appeals Office (AAO), Equal Opportunity & Inclusion (EOI), External Affairs Directorate (EXA), Refugee, Asylum & International Operations (RAIO), Immigration Records and Identity Services (IRIS), Field Operations Directorate (FOD), Fraud Detection and National Security Directorate (FDNS), Management Directorate, Office of Intake and Document Production (OIDP), Office of Chief Counsel (OCC), Office of the Director (DIR), Office of Privacy (PVY), Office of Policy & Strategy (OP&S), Service Center Operations Directorate (SCOPS), Office of the Chief Financial Officer (OCFO), and Office of Performance and Quality (OPQ).

Type of Acquisitions Supplies and Services utilizing Full & Open (FAR Part 15), GSA Schedule (FAR Subpart 8.4), Simplified Acquisitions (FAR Part 13), and IDIQ Task/Delivery Orders (FAR Subpart 16.505).

Contracting Officer Team

Scott Achin, Eric Bishop, Tanis Brainerd, Liza Brice, Rhonda Canell, Waynette Goodman, Bruce Helms, Angela Hodges, Alexis James, Felicia London, Victor Martin, John "Jay" McBride, Joshua Riley, Dean Seggay, Stuart Sellears, Mary Shinney, Rex Steves, Charnique Thomas, James Thomasson, Rachel Turner, Hollie Walsh, and Belinda Woods. 13

Upcoming RFIs (OPS) Division

Title Description Est Date of

RFI

Purpose of RFI Distribution Method

Assessment of Internal

Controls (A- 123); Notice ID

70SBUR24I0000

Internal control assessment and analytic support services to ensure the Chief Financial Officer remains compliant with regulatory requirements and statutes.

Active – Posted

04/02/2023

Market Research Sam.gov

Eric Bishop Associate Chief

Customers: Field Operations Division (FOD)

Business Analysis Support Services (BASS) APFS Number: 2024065515

Operations Division FY-24 3rd Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

Open Market 551611 $2M - $5M 07/04/2024 Y

Vertical Applications

70SBUR22P00000024

Small Business Program

Request for Information #

Est. Draft Solicitation Release Date (if applicable)

Est Solicitation Release Date Period of Performance

8(a) N/A N/A 06/01/2024 07/05/2024 – 07/04/2026

Program POC & email Contracting Officer & email Contract Specialist & email

Vanessa Altice-Manear Vanessa.L.Altice-Manear@uscis.dhs.gov

Dean Seggay Dean.M.Seggay@uscis.dhs.gov

Vanh Phun Vanh.Phun@uscis.dhs.gov

Description: Obtain professional services for the Office of the Chief Data Officer (OCDO) to support the gathering, analysis, and management of requirements related to the streamlined case processing of immigration cases and related actions. USCIS has identified a vendor for this requirement.

mailto:Vanessa.L.Altice-Manear@uscis.dhs.gov mailto:Dean.M.Seggay@uscis.dhs.gov mailto:Vanh.Phun@uscis.dhs.gov

Active Solicitations Pending Awards Cancelled Requirements

Title / APFS Number Contracting Officer Status Solicitation / Award Number

Data Strategy Support Services (DSSS3)

APFS: 2023062787

Jay McBride Solicitation released 70SBUR24R00000009

Venue Rental to Host Monthly Naturalization Ceremonies

APFS Number: 2024065166

Liza Brice In evaluation 70SBUR24Q00000091

Eric Bishop

Q&A?

Rex Steves

Customers: Administration (ADM); Office of Contracting (OCON);

Directors Office (DIR); Management Directorate (MGMT); Office of Performance & Quality (OPQ); and Refugee, Asylum and International Operations (RAIO)

RAIO Visa Services APFS Number: 2024064697

Operations Division FY-24 3rd Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

Open Market 561510 $500K - $1M N/A N

Small Business Program

Request for Information #

Est. Draft Solicitation Release Date (if applicable)

Est Solicitation Release Date Period of Performance

SB N/A N/A 04/24/2024 1 Year POP + 4 Option Years

Program POC & email Contracting Officer & email Contract Specialist & email

Christopher Tolbert christopher.t.tolbert@uscis.dhs.gov

Scott Achin Scott.A.Achin@uscis.dhs.gov

Jack Howard Jack.S.Howard@uscis.dhs.gov

Description: USCIS Refugee, Asylum, International Operations, International Travel Office (RAIO-ITO) (Camp Springs, Maryland & Washington, DC) is currently seeking to acquire Travel Visa Support Services to support official and diplomatic travel requests in service of the USCIS mission and operations. The support needs the technical capability to provide all management, supervision, administration, labor, facilities, materials, and transportation for visa, passport, and courier services in the National Capital Region. The services required include embassy/passport office standard processing, embassy/passport office rush processing, one way and round-trip delivery to all regional embassy and government offices, and overnight travel document pick-up and delivery to designated USCIS employees.

mailto:christopher.t.tolbert@uscis.dhs.gov mailto:Scott.A.Achin@uscis.dhs.gov mailto:Jack.S.Howard@uscis.dhs.gov

Information Support Strategy and Design Services APFS Number: TBD

Operations Division FY-24 3rd Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

Definitive Contract 541513 $3M-4M 9/29/2024 Y Amivero/70SBUR22C00000019

Small Business Program

Request for Information #

Est. Draft Solicitation Release Date (if applicable)

Est Solicitation Release Date Period of Performance

8(a) Direct award TBD TBD 7/22/2024 9/30/2024-9/29/2026

Program POC & email Contracting Officer & email Contract Specialist & email

Rebecca Callaway Rebecca.B.Callaway@uscis.dhs.gov

Scott Achin Scott.A.Achin@uscis.dhs.gov

Ben Fournier Benjamin.T.Fournier@uscis.dhs.gov

Description: The Contractor shall provide user support to RAIO staff. Each task is described in more detail in the following sections but is intended to provide a multi-pronged approach to user support that includes: 1) direct support for specific users or issues; 2) documentation of processes and procedures related to the use and support of RAIO and USCIS systems; and 3) and assistance with data entry, quality assurance, and data analysis to address user or programmatic needs. Direct user support will look at the discrete challenges that individuals are facing or anomalies in the system. Documentation of methods and procedures will ensure that there is a Standard Operating Procedure or other, related documentation for resolving and responding to user support requests. Assistance with data entry, quality assurance, and data analysis will support RAIO users in responding to both internal and external requests for program information.

mailto:Rebecca.B.Callaway@uscis.dhs.gov mailto:Benjamin.T.Fournier@uscis.dhs.gov

Shelving Support – Western Forms Center APFS Number: 2024065548

Operations Division FY-24 3rd Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

Open Market 337215 $500K - $1M N/A N

Small Business Program

Request for Information #

Est. Draft Solicitation Release Date (if applicable)

Est Solicitation Release Date Period of Performance

None N/A N/A 04/29/2024 06/3/2024 - 06/02/2025

Program POC & email Contracting Officer & email Contract Specialist & email

Tiffany Harrison Tiffany.M.Harrison@uscis.dhs.gov

Alexis James Alexis.d.james@uscis.dhs.gov

Jack Howard Jack.s.howard@uscis.dhs.gov

Description: The Department of Homeland Security (DHS), U.S. Citizenship and Immigration Services (USCIS), Office of Administration, Facilities Management Division has a requirement to procure products and/or services to increase its shelving capacity to store PPE, secure/non- secure items, and printing supplies at its Western Forms Center (WFC) in Montclair, CA. The project is to increase additional rack storage capacity to remove pallets from aisles in suite F. The service includes utilizing the existing racking systems in Bay G and mounting the two units or equal on two (2) Active RAC channel glides. The contractor should confirm that the existing racking system will be compatible with the new channel glides. The contractor shall provide all necessary material and labor to install the Active RAC channel glides. The installation work performed by the contractor shall comply with all applicable international building codes and other local codes and ordinances required at WFC. Services shall include all necessary labor support, vehicle transportation and supplies as necessary to complete the identified requirements.

mailto:christopher.t.tolbert@uscis.dhs.gov mailto:Alexis.d.james@uscis.dhs.gov mailto:Jack.s.howard@uscis.dhs.gov

Government Approved Africa Housing & Transportation Support for RAIO APFS Number: 2024065713

Operations Division FY-24 3rd Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

Sole Source 721110 $2M - $5M 07/06/2024

Y

70SBUR23C00000011

International Organization for Migration

Small Business Program

Request for Information #

Est. Draft Solicitation Release Date (if applicable)

Est Solicitation Release Date Period of Performance

None N/A N/A 05/15/2024 07/07/2024 – 07/06/2029

Program POC & email Contracting Officer & email Contract Specialist & email

Patrick J. Brown Patrick.J.Brown@uscis.dhs.gov

Scott A. Achin Scott.A.Achin@uscis.dhs.gov

Jack Howard Jack.S.Howard@uscis.dhs.gov

Description: USCIS has a requirement for sanitary and secured living quarters, in-country flight services, and appropriate secure ground transportation services for no less than 15 refugee officers on a quarterly basis in the following regions: Kakuma Refugee Camp, Kenya;

Farchana, Chad; Abeche, Chad; Gore, Chad; Gozbeida, Chad; Iriba, Chad; Koukou Angarana, Chad; and Makere, Tanzania.

mailto:Patrick.J.Brown@uscis.dhs.gov mailto:Jack.S.Howard@uscis.dhs.gov

Cancelled Requirements

Title / APFS Number Contracting Officer

Status Solicitation / Award Number

BPA for Interpreter Services - Credible Fear

APFS: 2024065074

Scott Achin Requirement combined with APFS 2024065073

Solicitation Number:

70SBUR24Q00000077

Posted to GSA eBuy

Interpreter Services - Affirmative Asylum, Operations Allies Welcome and other cases

APFS: 2024065073

Scott Achin Solicitation Released Solicitation Number:

70SBUR24Q00000077

Posted to GSA eBuy

Recruitment Placement & Support for Summer Technology Fellowship supporting Humanitarian Immigration Processes and Systems

APFS: 2024064988

Scott Achin Awarded Award Number

70SBUR24F00000039

Digital Mail Meters APFS Number: 2023061950

Scott Achin Awarded via IAA w/ Health and Human Services (HHS)

Award Number:

70SBUR24K00000003

Victor Martin Associate Chief

Customers: Office Intake & Document Production (OIDP); Office of Security and Integrity (OSI); Fraud Detection and National Security Directorate (FDNS); and Office of the Chief Procurement Officer (OCPO)

Notice Mailing System APFS Number: 2024065213

Operations Division FY-24 3rd Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

GSA 333318 $5M - $10M 06/18/2024

Y

70SBUR19D00000001

General Dynamics Information Technology (GDIT)

Small Business Program

Request for Information #

Est. Draft Solicitation Release Date (if applicable)

Est Solicitation Release Date Period of Performance

None TBD TBD 05/21/2024 08/01/2024 – 07/31/2029

Program POC & email Contracting Officer & email Contract Specialist & email

Tiffany Harrison Tiffany.M.Harrison@uscis.dhs.gov

Way Goodman Way.A.Goodman@uscis.dhs.gov

Taylor Quintin Taylor.j.Quintin@uscis.dhs.gov

Description: USCIS’ Office of Intake and Document Production (OIDP) has a need to procure a full-service purchase hardware inserters and maintenance agreement for multiple locations: Corbin, KY; Williston, VT; Montclair, CA.

mailto:christopher.t.tolbert@uscis.dhs.gov mailto:Taylor.j.Quintin@uscis.dhs.gov

Card Personalization System Technology Refreshment (CPSTR) APFS Number: 2023062892

Operations Division FY-24 3rd Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

Sole Source 541512 $20M- $50M 06/18/2024

Y

70SBUR19D00000001

General Dynamics Information Technology (GDIT)

Small Business Program

Request for Information #

Est. Draft Solicitation Release Date (if applicable)

Est Solicitation Release Date Period of Performance

None TBD TBD 05/02/2024 06/18/2024 - 06/17/2029 Program POC & email Contracting Officer & email Contract Specialist & email

Nicole Knighton Nicole.K.Knighton@uscis.dhs.gov

Way Goodman Way.A.Goodman@uscis.dhs.gov

Yamitza Ortiz Yamitza.M.Ortiz@uscis.dhs.gov

Description: USCIS has a requirement to recompete its CPSTR system maintenance and consumables for Permanent Resident Cards (PRC) and Employment Authorization Document (EAD) cards. The support will be needed at Lee's Summit, MO and Corbin, KY.

mailto:christopher.t.tolbert@uscis.dhs.gov mailto:Yamitza.M.Ortiz@uscis.dhs.gov

Security Maintenance Repair APFS Number: 2023062325

Operations Division FY-24 3rd Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

GSA 811210 $10M to $20M 07/31/2024 Y (Convergint Technologies)

Small Business Program

Request for Information #

Est. Draft Solicitation Release Date (if applicable)

Est Solicitation Release Date Period of Performance

Unrestricted 70SBUR23I000000 07 N/A 05/09/2024 12 Month Base + 4 (12 Month

Option Periods)

Program POC & email Contracting Officer & email Contract Specialist & email

John Dismond John.R.Dismond@uscis.dhs.gov

Way Goodman Way.A.Goodman@uscis.dhs.gov

Yamitza Ortiz Yamitza.M.Ortiz@uscis.dhs.gov

Description: The US Citizenship and Immigration Services (USCIS), Office of Security and Integrity (OSI) has a requirement for a contractor managed Security Maintenance Repair (SMR) Program for all the USCIS security systems, components, and equipment within designated USCIS facilities nationwide.

mailto:John.R.Dismond@uscis.dhs.gov mailto:Yamitza.M.Ortiz@uscis.dhs.gov

Cancelled Requirements

Title / APFS Number Contracting Officer Status Solicitation / Award Number

PACTS III

APFS: 2022059380

Tanis Brainerd Solicitation closed on 04/12/2024

70SBUR24R00000001;

70SBUR24R00000002; and

70SBUR24R00000003

Posted to sam.gov

Victor Martin

Stuart Sellears

Customers: Immigration Records and Identity Services (IRIS)

My E-Verify ID Validation Queries APFS Number: 2024065837

Operations Division FY-24 3rd Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

GSA 561450 $1M to $2M 06/30/2024 Y (Experian)

70SBUR22F00000138

Small Business Program

Request for Information #

Est. Draft Solicitation Release Date (if applicable)

Est Solicitation Release Date Period of Performance

Unrestricted N/A N/A 05/01/2024 07/01/2024 - 06/30/2027

Program POC & email Contracting Officer & email Contract Specialist & email

Clyde Rollins Clyde.E.Rollins@uscis.dhs.gov

Hollie Walsh Hollie.L.Walsh@uscis.dhs.gov

Andre Stewart Andre.A.Stewart@uscis.dhs.gov

Description: USCIS has a requirement to obtain Experian ID validation to maintain My E-Verify account integrity and ensure the privacy of sensitive personal data. To gain access to the My E-Verify system, users must first establish accounts through a government website.

mailto:Clyde.E.Rollins@uscis.dhs.gov mailto:Scott.A.Achin@uscis.dhs.gov mailto:Scott.A.Achin@uscis.dhs.gov mailto:Scott.A.Achin@uscis.dhs.gov mailto:Andre.A.Stewart@uscis.dhs.gov

Cancelled Requirements

Title / APFS Number Contracting Officer Status Solicitation / Award Number

FALCON

APFS: 2023063625

Rhonda Canell Evaluation Solicitation:

70SBUR24Q00000004

EYAS (FALCON SB)

APFS: 2023064406

Rhonda Canell Evaluation Solicitation: 70SBUR24R000000

Stuart Sellears

Mary Shinney Associate Chief

Customers: Office of the Chief Financial Officer (OCFO); External Affairs (EXA); Human Capital and Training (HCT); and Office of Policy & Strategy (OP&S)

Assessment of Internal Controls (A-123) Support Services APFS Number: 2024065564

Operations Division FY-24 3rd Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

OASIS 541211 $5M - $10M 10/16/2024

Y

70SBUR22F00000041

Guidehouse

Small Business Program

Request for Information #

Est. Draft Solicitation Release Date (if applicable)

Est Solicitation Release Date Period of Performance

TBD 70SBUR24I00000001 TBD 05/15/2024 10/16/2024 – 10/15/2027

Program POC & email Contracting Officer & email Contract Specialist & email

Shonya Carlock Shonya.Carlock@uscis.dhs.gov

Bruce Helms Bruce.A.Helms@uscis.dhs.gov

Samantha Spencer Samantha.J.Spencer@uscis.dhs.gov

Description: USCIS has a requirement for Professional services to support the Test of Design (TOD) and Test of Operating Effectiveness (TOE) for business processes and CFO-designated Information Technology systems that are critical to the financial reporting process. The requirement includes support services to CFO leadership; project management and reporting functions; internal control assessment, and ad-hoc technical support to USCIS for the completion of new assessments, analytics, strategic initiatives, or special projects that USCIS may be required to complete in support of DHS requirements.

mailto:Bruce.A.Helms@uscis.dhs.gov mailto:Mary.A.Shinney@uscis.dhs.gov mailto:Samantha.J.Spencer@uscis.dhs.gov

Automated Government Purchase Card Approval System APFS Number: 2023062375

Operations Division FY-24 3rd Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

GSA 513210 $1M - $2M N/A N

Small Business Program

Request for Information #

Est. Draft Solicitation Release Date (if applicable)

Est Solicitation Release Date Period of Performance

None TBD TBD 05/24/2024 08/08/2024 – 08/07/2029

Program POC & email Contracting Officer & email Contract Specialist & email

Dustin Whitney Dustine.E.Whitney@uscis.dhs.gov

Felicia London Felicia.R.London@uscis.dhs.gov

Jordan Lamay Jordan.H.Lamay@uscis.dhs.gov

Description: Office of the Chief Financial Officer requires access compliance automation and management solution to automate the process flow of the agency’s Purchase Card (PCARD) program approvals.

mailto:Bruce.A.Helms@uscis.dhs.gov mailto:Felicia.R.London@uscis.dhs.gov mailto:Jordan.H.Lamay@uscis.dhs.gov

Budgetary Support Services APFS Number: 2024065351

Operations Division FY-24 3rd Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

Definitive Contract 541611 $2M - $5M 09/26/2024 Y

AttainX

70SBUR20C00000008

Small Business Program

Request for Information #

Est. Draft Solicitation Release Date (if applicable)

Est Solicitation Release Date Period of Performance

8(a) Direct Award TBD TBD 07/27/2024 09/24/2024 – 09/26/2029

Program POC & email Contracting Officer & email Contract Specialist & email

Paul Linseisen Paul.A.Linseisen@uscis.dhs.gov

Bruce Helms Bruce.A.Helms@uscis.dhs.gov

Krystal Creaser Krystal.U.Creaser@uscis.dhs.gov

Description: Fee rule and analysis support services associated with revenue, cost, and budget analysis to include, but are not limited to;

activity-based costing/management (ABC/M), fee-for-service calculations, fee rule revenue forecasts, cost estimates, and budget analysis.

mailto:Bruce.A.Helms@uscis.dhs.gov mailto:Bruce.A.Helms@uscis.dhs.gov mailto:Krystal.U.Creaser@uscis.dhs.gov

Business Process Analysis Leading to Integrated Technology Solutions APFS Number: 2024065553

Operations Division FY-24 3rd Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

Definitive Contract 541512 $1M - $2M 12/05/2024 Y

MK2

70SBUR22P00000020

Small Business Program

Request for Information #

Est. Draft Solicitation Release Date (if applicable)

Est Solicitation Release Date Period of Performance

8(a) Direct Award TBD TBD 05/03/2024 06/06/2024 – 12/05/2024

Program POC & email Contracting Officer & email Contract Specialist & email

Paul Linseisen Paul.A.Linseisen@uscis.dhs.gov

Bruce Helms Bruce.A.Helms@uscis.dhs.gov

Krystal Creaser Krystal.U.Creaser@uscis.dhs.gov

Description: USCIS has an 8(a) contractor identified for this requirement. USCIS OCFO requires business process documentation, analysis, and technology solutions to improve transparency and increase efficiency of financial and operational processes that impact the Budget, Operating Plan, and User Fee Management. The scope of this order is to advise, implement, and transition solutions to the OCFO workforce that increase productivity and effectiveness by strengthening the connections between policy, mission requirements and budgetary requirements, and reducing manual workload associated with financial transactions.

mailto:Bruce.A.Helms@uscis.dhs.gov mailto:Bruce.A.Helms@uscis.dhs.gov mailto:Krystal.U.Creaser@uscis.dhs.gov

Program Evaluation Of The E-Verify Nextgen System APFS Number: F2024064731

Operations Division FY-24 3rd Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

BPA Call 541611 $250,000.00 to $500,000.00 N/A N

Small Business Program

Request for Information #

Est. Draft Solicitation Release Date (if applicable)

Est Solicitation Release Date Period of Performance

SB N/A N/A 04/22/2024 06/12/2024 - 11/12/2025

Program POC & email Contracting Officer & email Contract Specialist & email

Hanna Moerland Hanna.L.Moerland@uscis.dhs.gov

Felicia London Felicia.R.London@uscis.dhs.gov

Kiya Young Kiya.A.Young@uscis.dhs.gov

This requirement will be a BPA Call against GAS MAS OCFO, PA & E EVALUATION SERVICES MULTIPLE AWARD, BLANKET PURCHASE AGREEMENT. The Contractor will provide SED with evaluation services that result in a rigorously designed and executed evaluation of the E-Verify NextGen system . The contractor will be conducting an evaluation of the new online verification system E-Verify NextGen as a tool used by employers and employees, and not the software used to create the system. This is not a software evaluation. The Contractor shall assign a team of personnel with the proper skills, expertise, and recent experiences in carrying out rigorous evaluation services and developing the deliverables based upon the level of effort and requirements of this BPA Order. The contractor shall provide all qualified labor, expertise, supervision, materials, transportation, and operations to conduct the work under this task order.

mailto:Hanna.L.Moerland@uscis.dhs.gov mailto:Felicia.R.London@uscis.dhs.gov mailto:Kiya.A.Young@uscis.dhs.gov

USCIS Section 508 Compliance Testing APFS Number: 2024065677

Operations Division FY-24 3rd Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

Definitive Contract 541519 $500K - $1M 11/17/2024 Y

70SBUR19C00000014

ArcSource Group, LLC

Small Business Program

Request for Information #

Est. Draft Solicitation Release Date (if applicable)

Est Solicitation Release Date Period of Performance

8(a) Direct Award TBD TBD 09/15/2024 11/18/2024 - 11/17/2029

Program POC & email Contracting Officer & email Contract Specialist & email

Matthew Whittlesey Mathhew.A.Whittlesey@uscis.dhs.gov

Bruce Helms Bruce.A.Helms@uscis.dhs.gov

Jordan Lamay Jordan.H.Lamay@uscis.dhs.gov

Description: USCIS has a requirement to initiate and complete all activities related to 508 Compliance Accessibility Testing and Remediation to be conducted, on an as needed basis, for any electronic and information technologies used or produced by USCIS, Human Capital and Training. The contractor shall be a Subject Matter Expert in Section 508 testing and providing remediation and remediation recommendations for software, web, web service, video, audio, assorted media and electronic content, and enterprise system technologies. Services shall include automated and manual testing, documentation, remediation, reporting, training, advisement, and drafting of procedures.

mailto:Bruce.A.Helms@uscis.dhs.gov mailto:Mary.A.Shinney@uscis.dhs.gov mailto:Jordan.H.Lamay@uscis.dhs.gov

Cancelled Requirements

Title / APFS Number Contracting Officer Status Solicitation / Award Number

CFO Integrated Support Services

APFS: F2023061921

Bruce Helms In evaluation Solicitation: 70SBUR24R000000

USCIS Learning Management System

APFS: F2023063200

Bruce Helms In evaluation Solicitation:

70SBUR24Q00000005

Mary Shinney

Belinda Woods Associate Chief

Customers: Administrative Appeals Office (AAO); Office of the Chief Counsel (OCC), Office of Equal Opportunity and Inclusion (EEO); and Service Center Operations Directorate (SCOPS)

RAIO Language and Interpretation Support Services APFS Number: 2023063924

Operations Division FY-24 3rd Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

GSA Schedule 541930 Over $100M N/A N

Small Business Program

Request for Information #

Est. Draft Solicitation Release Date (if applicable)

Est Solicitation Release Date Period of Performance

No RFQ1667589 N/A 08/01/2024 07/01/2025-06/30/2030

Program POC & email Contracting Officer & email Contract Specialist & email

Alisha Massey-Williams Alisha.R.Massey-Williams@uscis.dhs.gov

Belinda Woods Belinda.woods@uscis.dhs.gov

Josh Riley Joshua.S.Riley@uscis.dhs.gov

Description: This requirement supports the RAIO's mission by enabling trained Officers to interview asylum and protection seekers in their native languages using telephonic, video conferencing, and, in rare cases, in-person interpreter and translation services. Interviews by phone are generally completed using conventional telephones and computer applications for transcribing. To fulfill the divisions’ mandates, USCIS requires ready access to a comprehensive set of high-quality language and interpretation services.

mailto:Alisha.R.Massey-Williams@uscis.dhs.gov mailto:Joshua.S.Riley@uscis.dhs.gov

DHS Reverse Auction Tool APFS Number: 2024065858

Operations Division FY-24 3rd Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

GSA 518210 Over $100M 03/30/2025 Y

UNISON MARKETPLACE, INC

70RDAD19A00000014,

Small Business Program

Request for Information #

Est. Draft Solicitation Release Date (if applicable)

Est Solicitation Release Date Period of Performance

None TBD TBD 9/26/2024 03/31/2025-03/30/2030

Program POC & email Contracting Officer & email Contract Specialist & email

Charles Neely Charles.neely@hq.dhs.gov

Angela Hodges Angela.d.hodges@uscis.dhs.gov

Kristyn Holsopple Kristyn.holsopple@uscis.dhs.gov

Description: This requirement is to provide a full-service, web-based reverse auctioning solution that assists DHS buyers in soliciting, evaluating, and awarding multiple contract types for supplies and select services from established networks of vendors. The solution shall be based on an established commercial product, requiring little or no customization to meet DHS requirements.

mailto:Charles.neely@hq.dhs.gov mailto:Angela.d.hodges@uscis.dhs.gov mailto:Kristyn.holsopple@uscis.dhs.gov

USCIS Sacramento Field Office (SAC) Sign Language Services APFS Number: 2024064821

Operations Division FY-24 3rd Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

GSA 541930 $500K - $1M 01/25/2024

Y

The Language Doctors

70SBUR22F00000181

Small Business Program

Request for Information #

Est. Draft Solicitation Release Date (if applicable)

Est Solicitation Release Date Period of Performance

SB N/A N/A 04/11/2024 05/14/2024 – 05/13/2027

Program POC & email Contracting Officer & email Contract Specialist & email

Felicia Johnson Felicia.Johnson@uscis.dhs.gov

Angela Hodges Angela.d.hodges@uscis.dhs.gov

Winsome Chisholm-Hunter Winsome.e.chisholm-hunter@uscis.dhs.gov

Description: This requirement provides for in-person language interpretation services at the USCIS Sacramento Field Office and virtual services within the continental US.

mailto:Felicia.Johnson@uscis.dhs.gov mailto:Angela.d.hodges@uscis.dhs.gov mailto:Winsome.e.chisholm-hunter@uscis.dhs.gov mailto:Winsome.e.chisholm-hunter@uscis.dhs.gov

USCIS Sign Language Interpretation (SLI) Services for the Los Angeles Field Office (LOS) APFS Number: F2024065917

Operations Division FY-24 3rd Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

GSA Schedule 541930 – Translation and Interpretation Services

$2M - $5M 08/23/2024 Y

Deaf Access Solutions, Inc.

70SBUR22F00000189

Small Business Program Request for Information #

Est. Draft Solicitation Release Date (if applicable) Est Solicitation Release Date Period of Performance

SB N/A N/A 05/24/2024 08/24/2024 – 08/23/2027

Program POC & email Contracting Officer & email Contract Specialist & email

Felicia Johnson Felicia.Johnson@uscis.dhs.gov

Joshua S. Riley Joshua.S.Riley@uscis.dhs.gov

Kristyn Holsopple Kristyn.Holsopple@uscis.dhs.gov

Description: USCIS requires Sign Language Interpretation (SLI) Services on a regular basis for two (2) Federal employees at the Los Angeles Field Office (LOS) who are deaf. These services may be utilized during onsite or virtual team meetings, interviews, town halls, pre-recorded and recorded events, facility presentations, or other events as required. Requests will be made primarily for in-person and/or onsite SLI services. The Contractor shall provide SLI services of both sign to voice, voice to sign and other services utilizing Signed English (SE) and/or American Sign Language (ASL).

mailto:Felicia.Johnson@uscis.dhs.gov mailto:Angela.d.hodges@uscis.dhs.gov mailto:Angela.d.hodges@uscis.dhs.gov mailto:Angela.d.hodges@uscis.dhs.gov mailto:Angela.d.hodges@uscis.dhs.gov mailto:Angela.d.hodges@uscis.dhs.gov mailto:Angela.d.hodges@uscis.dhs.gov mailto:Kristyn.Holsopple@uscis.dhs.gov

Cancelled Requirements

Title / APFS Number Contracting Officer Status Solicitation / Award Number

EEO Counseling & Investigations Support

APFS: 2023062536

Angela Hodges Awarded Award Number:

70SBUR24F00000037

Belinda Woods

OPS Questions and Answers

Technology Division

Introduction Technology Division provides support to USCIS Office of Information Technology (OIT), purchasing commodities and services to meet the mission.

Customers In addition to the Chief Information Officer, OIT is divided into six (6) primary divisions. The divisions are Applied Technology Division, Resource Management Division, Enterprise Infrastructure Division, Systems Delivery Division, Transformation Delivery Division, Information Security Division, and Identity, Records, and National Security Delivery Division.

Type of Acquisitions Tech has shifted from the Department-wide Strategic Sourcing contract such as EAGLE II and it is now mandated to utilize EAGLE Next Generation Suite of Strategic Sourcing Best in Class Contracts. FirstSource II is used to procure software and hardware to include software assurance and hardware maintenance via FAR Subpart 16.505(b) Fair Opportunity.

Contracting Officer Team

Chris Hatin, Andrew Fonda, Patrick Gadwah, Joan Giard, Lora Gross, Matthew Hamilton, Nicholas Hart, Celina Hemingway, Amir Hrnjic, Monty Kurtz, Jonathan Latson, Brenda Palmer, Raushanah Pendleton, Sara Putnam, Sylwia Salkic, Patricia Simon, Gregory Schroeder, Dianne Valiando, Krista Weiland, Susan Chamberlin.

Upcoming RFIs (Technology)

Title Description Est Date of RFI

Purpose of RFI Distribution Method

EIS Contact Center II

Enterprise Contact Center Services FY24, Q3 Market Research SAM.gov

EIOSS II Enterprise Infrastructure Operations and Support Services

FY25, Q2 Market Research SAM.gov

Technology (Tech) Division

Patrick Gadwah

Customer: Systems Delivery Division (SDD)

Resources for InnoVation and Enterprise Readiness (RIVER) (Formerly part of RAPID) APFS Number: 2023062529

Technology Division FY-24 3rd Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

GSA MAS IT 541512 Over $100M 06/30/2024 Y

Multiple Awardees

(70SBUR2100000121 – 125)

Small Business Program

Request for Information #

Est. Draft Solicitation Release Date (if applicable)

Est Solicitation Release Date Period of Performance

SB 70SBUR23I00000011 TBD 06/03/2024 11/29/2024 – 11/28/2029

Program POC & email Contracting Officer & email Contract Specialist & email

Chris Wallace Christopher.D.Wallace@uscis.dhs.gov

Monty Kurtz Monty.N.Kurtz@uscis.dhs.gov

Nick Hart Nicholas.A.Hart@uscis.dhs.gov

Emily Robinson Emily.A.Robinson@uscis.dhs.gov

Description: USCIS has a requirement for ad hoc high-performing DevSecOps services that will work within a multi-vendor environment utilizing Lean-Agile software development best practices and DecSecOps principles to deliver quality, secure and cost-effective digital solutions. This will be the next iteration of our current SPEED portfolio of contracts. An RFI was previously issued on SAM.gov and GSA eBuy, see RFI # 70SBUR23I00000011. A draft solicitation is anticipated for release in early May. USCIS anticipates that this will be a multiple award requirement competed on GSA MAS IT.

mailto:Christopher.D.Wallace@uscis.dhs.gov mailto:Monty.N.Kurtz@uscis.dhs.gov mailto:Nicholas.A.hart@uscis.dhs.gov mailto:Emily.A.Robinson@uscis.dhs.gov

Rapid Application & Product Integration Delivery (RAPID) - myUSCIS APFS Number: 2024065191

Technology Division FY-24 3rd Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

GSA MAS IT 541512 Over $100M None N (New Requirement)

Small Business Program

Request for Information #

Est. Draft Solicitation Release Date (if applicable)

Est Solicitation Release Date Period of Performance

Unrestricted 70SBUR23I00000011 TBD 06/03/2024 11/29/2024 – 11/28/2029

Program POC & email Contracting Officer & email Contract Specialist & email

Chris Wallace Christopher.D.Wallace@uscis.dhs.gov

Monty Kurtz Monty.N.Kurtz@uscis.dhs.gov

Nick Hart Nicholas.A.Hart@uscis.dhs.gov

Emily Robinson Emily.A.Robinson@uscis.dhs.gov

Description: USCIS has a requirement for ad hoc high-performing DevSecOps services that will work within a multi-vendor environment utilizing Lean-Agile software development best practices and DecSecOps principles to deliver quality, secure and cost-effective digital solutions. This will be a new requirement for the Intake capability of the MyUSCIS portfolio. An RFI was previously issued on SAM.gov and GSA eBuy, see RFI # 70SBUR23I00000011. A draft solicitation is anticipated for release in early May. USCIS anticipates that this will be a multiple award requirement competed on GSA MAS IT.

mailto:Christopher.D.Wallace@uscis.dhs.gov mailto:Monty.N.Kurtz@uscis.dhs.gov mailto:Nicholas.A.hart@uscis.dhs.gov mailto:Emily.A.Robinson@uscis.dhs.gov

Cancelled Requirements

Title / APFS Number Contracting Officer Status Solicitation / Award Number

Patrick Gadwah

Kenneth Brumfiel

Customer: IT Field Services Division (ITFSD)

Information Technology User and Field Operations Support II (NEON II)

APFS Number: 2024065926

Technology Division FY-24 3rd Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

TBD 541519 Over $100M 02/06/2026 Y

SALIENT CRGT INC.

70SBUR20F00000275

Small Business Program

Request for Information #

Est. Draft Solicitation Release Date (if applicable)

Est Solicitation Release Date Period of Performance

None 70SBUR24I00000009 02/2025 04/2025 02/08/2026 – 02/07/2031 Program POC & email Contracting Officer & email Contract Specialist & email

Jennifer LaChance neon2@uscis.dhs.gov

Andy Fonda Andrew.r.fonda@uscis.dhs.gov

Amir Hrnjic Amir.hrnjic@uscis.dhs.gov

A continuing requirement for IT operations and maintenance (O&M) for an estimated 27,000 users at over 230 locations nationwide and 28 overseas. Information Technology Operations II (NEON II) support will ensure USCIS can effectively meet its mission by providing highly skilled technical staff. Technical services and task areas include: Service Desk Support (Service Desk Tier 1, Service Desk Tier 1.5, Incident Management, Knowledge Management, Problem Management, Service Request Management, Specialized Support); Field Services (Desk side Support (CONUS/OCONUS), Asset Inventory Support, Disposal Preparation Support, Encryption Services, Video Conferencing and Audio/Video (A/V) Operations and Maintenance (O&M), Local On-Site Cabling); OCONUS Site Support (Mobile devices Services, Deployment Services, Server O&M, Training Support); Service Center Services; Account Management Services; and Hardware Incident Resolution In addition to the above, there will be Transition and Program Management task areas associated with this requirement. A secondary RFI was published to sam.gov on 3/26/24 and USCIS intends to hold an industry day in June 2024. Please watch sam.gov for updates on the industry day specific to NEON II.

mailto:neon2@uscis.dhs.gov mailto:Andrew.r.fonda@uscis.dhs.gov mailto:Amir.hrnjic@uscis.dhs.gov

Cancelled Requirements

Title / APFS Number Contracting Officer Status Solicitation /

Kenneth Brumfiel

Celina Hemingway

Customer: Information Security Division (ISD)

Celina Hemingway

Cancelled Requirements

Title / APFS Number Contracting Officer Status Solicitation / Award Number

Program Management Office Services & Applications &

Workload Pillar Services

Sylwia Salkic Cancelled N/A

Jonathan Latson Associate Chief

Customer: Identity Records and National Security Division (IRNSD) & Transformation Delivery Division (TDD)

Outcome-Based Delivery and DevOps Services (ODOS) IV APFS Number: TBD

Technology Division FY-24 3rd Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

TBD 541512 Over $100M 9/24/2025

70SBUR22F00000112 (ADG-REI)

70SBUR22F00000113 (DV United) 70SBUR22F00000114 (Softrams)

70SBUR22F00000197 (Alpha Omega)

Small Business Program

Request for Information #

Est. Draft Solicitation Release Date (if applicable)

Est Solicitation Release Date Period of Performance

TBD 70SBUR24-RFI-0001 8/30/2024 10/15/2024 9/25/2025 - 6/24/2030

Program POC & email Contracting Officer & email Contract Specialist & email

Kecia Campbell kecia.l.campbell@uscis.dhs.gov

Patricia Simon patricia.m.simon@uscis.dhs.gov

Brenda Palmer brenda.m.palmer@uscis.dhs.gov

Description: Outcome-Based Delivery and DevOps Services (ODOS) IV is the primary contract of TDD that will comprise of three Task Areas: Transformation DevOps, Integration and Configuration Services (ICS) and User Experience Design and User Interface Design (UXD). DevOps provides microservices based architecture on OpenShift Platform for delivering its capabilities in the public cloud for Electronic Immigration System (ELIS). ICS provides tools to establish, standardize and execute a repeatable, automated build process and environment to enable frequent integration, testing, monitoring, infrastructure cluster management, database management. UXD enhances the current design of ELIS by research to understand user needs and goals, process analysis, iterative prototype development and content strategy, developing and improving the quality of interaction between the users and ELIS design.

mailto:kecia.l.campbell@uscis.dhs.gov mailto:patricia.m.simon@uscis.dhs.gov mailto:brenda.m.palmer@uscis.dhs.gov

Cancelled Requirements

Title / APFS Number Contracting Officer Status Solicitation /

Jonathan Latson

Raushanah Pendleton Associate Chief

Customer: Applied Technology Division (ATD) & Resource Management Division (RMD)

Business Process and Automation (BPA) (f/k/a Document Digitization and Automation) (DDA)

APFS: 2024065908

Technology Division FY-24 3rd Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

STARS III 541511 $5M - $10M 12/19/2024 70SBUR23C00000003

Small Business Program

Request for Information #

Est. Draft Solicitation Release Date (if applicable)

Est Solicitation Release Date Period of Performance

8(a) N/A N/A 06/22/2024 12/20/2024 – 12/19/2028

Program POC & email Contracting Officer & email Contract Specialist & email

Sheila Murali Sheila.M.Murali@uscis.dhs.gov

Susan Chamberlin Susan.A.Chamberlin@uscis.dhs.gov

Tyler Russel Tyler.S.Russell@uscis.dhs.gov

Description: The contractor shall be responsible for providing professional support services for OIT to meet the objectives of operationalizing new and existing business process automation use cases, supporting the use and compliance of the Integration/Continuous Deployment (CI/CD) pipeline and related Infrastructure (OI), piloting specific use cases and piloting the integration of Artificial Intelligence (AI) and Machine Learning (ML) capabilities.

mailto:Sheila.M.Murali@uscis.dhs.gov mailto:Susan.A.Chamberlin@uscis.dhs.gov mailto:Tyler.S.Russell@uscis.dhs.gov

External Affairs Directorate Customer Service, Accounts, and Integration (EXA CSAI)

APFS: 2024065773

Technology Division FY-24 3rd Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

TBD 541519 $20M - $25M 09/26/2024 Y

70SBUR22C00000015

Small Business Program

Request for Information #

Est. Draft Solicitation Release Date (if applicable)

Est Solicitation Release Date Period of Performance

8(a) N/A N/A 06/26/2024 09/27/2024 – 09/25/2026

Program POC & email Contracting Officer & email Contract Specialist & email

Katherine Brown Katherine.A.Brown@uscis.dhs.gov

Matthew Hamilton Matthew.D.Hamilton@uscis.dhs.gov

Krista Weiland Krista.M.Weiland@uscis.dhs.gov

Description: USCIS is seeking a contractor to provide professional services for USCIS-OIT-EXA to enhance the experience that the outside consumers of USCIS services encounter when they interact with the Agency. This work is for the External Affairs (EXA) Directorate, as the business owners of the front-end digital experience with the public. The objective of this Performance Work Statement is to obtain professional IT services for the USCIS-OIT Office of Chief Information Officer (CIO) to operationalize the integrated online account experience to enhance customer service and interaction with the public seeking benefits adjudicated by USCIS.

mailto:Katherine.A.Brown@uscis.dhs.gov mailto:Matthew.D.Hamilton@uscis.dhs.gov mailto:Krista.M.Weiland@uscis.dhs.gov

Cancelled Requirements

Title / APFS Number Contracting Officer Status Solicitation /

Microsoft Tool Optimization (MTO) Services 2

APFS: 2024065958

Technology Division FY-24 3rd Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

STARS III 541519 $3M - $4M 09/29/2024 70SBUR23C00000019

Small Business Program

Request for Information #

Est. Draft Solicitation Release Date (if applicable)

Est Solicitation Release Date Period of Performance

8(a) N/A N/A 06/30/2024 09/30/2024 – 09/29/2025

Program POC & email Contracting Officer & email Contract Specialist & email

Katherine Brown Katherine.A.Brown@uscis.dhs.gov

Krista Weiland Krista.M.Weiland@uscis.dhs.gov

Chad Bosley chad.m.bosley@uscis.dhs.gov

Description: USCIS has a requirement to procure and utilize Microsoft Tool Optimization (MTO) Services to support USCIS efforts in using and maintaining the Microsoft software, solutions, and technologies deployed throughout the Enterprise. These services include, but are not limited to, product support, trouble-shooting, and hot-fix issues required to sustain critical business information technology services. The scope of the MTO services includes, but is not limited to, support for the Microsoft products currently deployed throughout the USCIS environment.

mailto:Katherine.A.Brown@uscis.dhs.gov mailto:Krista.M.Weiland@uscis.dhs.gov mailto:chad.m.bosley@uscis.dhs.gov

Raushanah Pendleton

Sara Putnam

Customer: Enterprise Infrastructure Division (EID)

Architecture and Engineering (AES) Program II APFS Number: 2023063455

Technology Division FY-24 3rd Quarter APFS Update

Contract Vehicle NAICS Code Dollar Range Current Contract Completion Date

Recompete (Y/N) (incumbent/award#)

Alliant 2 541512 Over $100M 2/10/2025

(Y) (ManTech Advanced Systems

International, Inc. /

70SBUR21F00000044)

Small Business Program

Request for Information #

Est. Draft Solicitation Release Date (if applicable)

Est Solicitation Release Date Period of Performance

None 70SBUR23I00000019 03/21/24 - Draft PWS 07/06/2024 02/11/2025 - 02/10/2030

Program POC & email Contracting Officer & email Contract Specialist & email

Monica Harris Monica.L.Harris@uscis.dhs.gov

Lora Gross Lora.E.Gross@uscis.dhs.gov

Krista Weiland Krista.M.Weiland@uscis.dhs.gov

Description: USCIS requires industry to provide Architecture and Engineering Services. Intended support required includes: Cloud Engineering & DevSecOps; Platform & Network Engineering; Platform Architecture & Engineering; WAN-Router-Switch-Cloud Optimization; Wireless Network; Network Security; Distributed Processing & Hosting; Performance & Capacity Planning; Automation & Orchestration; Device Management; Technical Assessment Center & Compliance (TACC) and Image Lab; and Unified Communications. These services will be provided in the Washington, D.C. Area and South Burlington, VT.

mailto:Monica.L.Harris@uscis.dhs.gov mailto:Lora.E.Gross@uscis.dhs.gov mailto:Caitlin.M.Minor@uscis.dhs.gov mailto:Caitlin.M.Minor@uscis.dhs.gov mailto:Caitlin.M.Minor@uscis.dhs.gov mailto:Caitlin.M.Minor@uscis.dhs.gov

Sara Putnam

Technology Questions and Answers

General Questions and Answers

Closing - USCIS Industry Liaison

• Tell us what you think? Send your comments to:

uscis_vendoroutreach@uscis.dhs.gov

• FY 24 Quarterly Conference Call schedule:

1st: October 31, 2023

2nd: January 30, 2024 3rd: April 23, 2024 4th: July 30, 2024

All calls are held at 1:00 PM Eastern (Remember, 1ST month of the quarter, last Tuesday of the month, at 1pm ET)

NO REGISTRATION or SIGN UP REQUIRED!

mailto:uscis_vendoroutreach@uscis.dhs.gov