Updated SOW Ice Machine_Redacted.pdf

due to lack of preventive maintenance). Please see attached appendix B for further preventative maintenance instructions.

4.2.2. Make repairs to the extent necessary, as determined by inspection tests or disassembly, or de-installation and reinstallation to ensure a functional system that will efficiently serve its intended purpose and the technical specification for that equipment as designated by the original equipment manufacturer.

4.2.3. Installation of system update changes to resolve specific product reliability problems. Hardware upgrades, defined as those changes that enhance or add product features, Freon removal and repair parts replacement are included.

4.2.4. Preventive Maintenance shall be performed at a minimum of 2 times per year per unit, included up to 30 unscheduled cleanings, with these scheduled preventive maintenance actions to be coordinated after contract award.

4.2.5. Preventive Maintenance Completion: Contractor must ensure that 95% or more of all periodic maintenance is performed within 30 days of due date, and that 100% of periodic maintenance is performed within 60 days of the due date.

4.2.6. Equipment in Use: If, for reasons beyond the Contractor’s control, equipment is not made available for maintenance for the entire 30 days before the maintenance due date, and 60 days following due date, the Contractor shall immediately notify the COR.

4.2.7. Equipment Unable to Locate (UTL): If the Contractor is unable to locate an item within the maintenance window specified, the Contractor shall immediately notify the TR. The TR may determine that the property has been disposed of or otherwise inactive or unavailable for use and may adjust the equipment covered under this Statement of Work accordingly.

4.2.8. 100% Preventive Maintenance: Under the circumstances of 4.2.6. and/or 4.2.7., the TR and Contractor shall arrange a means of complying with the requirements for preventive maintenance at no additional cost to the government. Equipment determined missing, lost, or stolen shall be exempt from maintenance.

4.2.9. Uptime Rate: The Contractor shall maintain an overall uptime rate of 95% or better for all equipment covered by this effort. Individual uptime rate for specific equipment, if required, will be as specified on Appendix A.

4.2.10. Uptime Calculation: Uptime is calculated on a rolling 6-month basis. Until the Contractor has at least 6 months of performance history with NMCSD, the uptime shall be calculated cumulatively for the entire duration of the contract.

4.3. NMCSD Corrective Maintenance Requirements:

4.3.1. Correct inoperable condition in a timely manner. Contractor shall respond no later than two (2) hours after telephone or email notification from the TR and be on site within 48 hours, Monday-Friday, between the hours of 0800-1530.

4.3.2. Provide only the work necessary to restore the equipment to a properly serviceable/operating condition by adjustments, replacement parts, or minor repairs when it is determined that extensive repairs and parts are not necessary.

4.3.3. Equipment improvements/modifications shall be made only upon the TR’s written approval and direction. This includes software updates to the device. All updates/improvements/modifications performed shall be notated on the field service report or equivalent.

4.3.4. Notify the TR immediately upon receipt of OEM safety recall notices or upon receipt of recall notices pertaining to any parts or materials utilized by contractor on the equipment.

4.3.5. Ensure that the original design and functional capabilities shall not be changed, modified, or altered without express written authorization from the TR.

4.3.6. Provide suitable OEM recommended repair equipment/tools required for the satisfactory execution of all repairs made.

4.3.7. Furnish OEM approved lubricants and lubricate wear points within the equipment in accordance with OEM guidelines.

4.3.8. Replacement parts will be as needed coverage by the contractor for the duration of the contract, i.e.. Water filter, Freon, and Oil for the compressor. All replacement parts or supplies utilized shall be new parts. OEM refurbished parts shall ONLY be accepted upon written request from the contractor to the TR and shall only be utilized/installed upon written approval from the TR to the contractor.

4.4. End-User Requirements:

4.4.1. Service shall be performed on all devices included under contract, regardless of the nature of the cause warranting service/maintenance. Contractor shall not refuse any device under this contract submitted for services.

Contractor will perform an official inspection of the device, make an estimate for the services/parts required and the time required for the repairs and an official determination of the cause of the issue, and will provide the required parts and labor to restore the equipment to function within the OEM specifications.

4.4.2. Services shall be unlimited for the devices under the contract for the term of the agreement. There shall be no cap or limit placed upon the number of repairs/replacements on any individual unit, or on the facility.

4.4.3. Contractor shall perform preventive maintenance on the (34) Command Ice Machine at least 2 times per year, with a minimum of 6 months between preventive maintenance inspections. Contractor shall perform preventive maintenance as per the preventative maintenance schedule on Appendix A.

4.4.4. Contractor shall keep department personnel informed as to the status/condition of equipment during PM and the repair status/condition when equipment is down or out for repair. Points of contact for the department are:

CATASTROPHIC DAMAGE CLAUSE

4.4.5. If equipment is received and is irreparably damaged, the department requires a written report as to the extensiveness of the damage and the suspected cause or type of maltreatment necessary to cause such damage (e.g., dropped, crushed mechanically, overloaded, etc.). The field service report may serve in this regard if comprehensive.

4.5. Response Time and Labor:

4.5.1. Contractor shall use commercially reasonable efforts to respond by telephone to any report of a malfunction requiring repair within two (2) hours of notification from the TR, Monday through Friday, 0800-1530, Pacific Time.

This consulting service shall be provided to avoid delays in contract service coverage during after-hours and weekend/holiday periods as applicable. Under no circumstances shall the Contractor assume an inquiry, via telephone or any other means, is authorization to provide services not specifically covered by the terms of the contract.

4.5.2. Contractor shall use commercially reasonable efforts to provide on-site support within two (2) business days from notification by the TR, unless otherwise noted in Section 4.4.

4.5.3. Work required in the performance of this contract shall be performed between the hours of 0800 and 1530, Pacific Time. All compensation for labor from the hours of 0800 to 1530 Pacific Time is provided for in this contract and included in the contract price. Contractor may be permitted to arrange for the performance outside of these hours via coordination with the TR.

4.5.4. Any work that would require overtime must be approved, in writing, in advance by the KO.

5. Travel and Related Expenses: N/A

APPENDIX A:

Units being covered and PM Schedule:

NMCSD – Bldg 1

Room # / Oth Loc Manufacturer/Model Serial No. Semi- Annual Check

Next Semi- Annual Due

NURSE'S

STATION, ER

FOLLET

SYMPHONY PLUS

(LF50425A)

J89706 Jul Jan

ER FASTRACK FOLLET

SYMPHONY PLUS

(LF50425A)

K00079 Jun Dec

/ GALLEY, SERVING

LINE

HOSHISAKI L05339A Aug Feb

/ CAFETERIA

SERVING LINE

HOSHISAKI LO5338A Jun Dec

/ GALLEY

BEVERAGE TANK ROOM

MANITOWOC

(SD14028-261)

110609438 Jun Dec

/ GALLEY

BEVERAGE TANK ROOM

MANITOWOC

(ID14028-261)

1101297684 Jun Dec

/ PSYCHIATRIC

NURSING NUTRITION (1

WEST)

FOLLET

SYMPHONY PLUS

(50B400A)

C72469

Aug Feb

PSYCHIATRIC

NURSING NUTRITION (1

NORTH)

FOLLET

SYMPHONY PLUS

(110FB425A)

L26329

Mar Sep

/ NUTRITION

ROOM, PICU (2 NORTH)

FOLLET

SYMPHONY PLUS

(50FB400A)

M52362

Jun Dec

/ GENERAL AREA

PEDIATRICS (2 EAST)

FOLLET

SYMPHONY PLUS

(50FB400A)

M51135

Aug Feb

MAMMOGRAPHY STAFF

LOUNGE

HOSHISAKI

DCM-270BAH-OS

B25955F Sep Mar

/ COMPONENT

PROCESSING LAB

MANITOWOC

(QD0802A)

020962575 Jun Dec

/ FAU STAFF

LOUNGE

FOLLET

SYMPHONY PLUS

(50FB400A)

D09336 Jul Jan

/ NICU BREAST

MILK / FORMULA

FOLLET

SYMPHONY PLUS

(50FB400A)

Q28131 Aug Feb

/ LABOR AND

DELIVERY (3 WEST)

FOLLET

SYMPHONY PLUS

(50FB425A)

K07388 Oct Apr

/ OBSTRETICS

NOURISHMENT (3 NORTH)

FOLLET

SYMPHONY PLUS

M04361 May Nov

/ OBSTRETICS

NOURISHMENT (3 EAST)

FOLLET

SYMPHONY PLUS

(110FB425A)

E63640 Jun Dec

/ PACU

NUTRITION ROOM

FOLLET

SYMPHONY PLUS

(50FB400A)

L79317 Aug Feb

/ ICU MED RM FOLLET

SYMPHONY PLUS

(50FB400A)

L93070 May Nov

/ ICU MED ROOM

AKS BRYE (SECURED FOR

MAINTENANCE)

FOLLET

SYMPHONY PLUS

(50FB400A)

L98877 Jun Dec

/ NOURISHMENT

RM (4 WEST) (SECURED

FOR MAINTENANCE)

FOLLET

SYMPHONY PLUS

(110FB425A)

L94621 May Nov

/ NOURISHMENT

RM (4 NORTH)

SCOTSMAN

TOUCHFREE

(MDT5N40A-1H)

L15614 Jun Dec

/ NOURISHMENT

RM (4 EAST)

FOLLET

SYMPHONY PLUS

(110FB425A)

Q00272 Dec Jun

/ NOURISHMENT

RM (5 WEST)

FOLLET

SYMPHONY

PLUS

(LF110425A)

M89321 Aug Feb

/ NOURISHMENT

RM (5 NORTH) (UNABLE

TO VERIFY SN)

FOLLET

SYMPHONY PLUS

(50FB425A)

L15203

Oct Apr

/ NOURISHMENT

CTR, WARD (5 EAST)

FOLLET

SYMPHONY PLUS

(50FB400A)

M23980 May Nov

/ CID BSL-2-LAB SCOTSMAN

TOUCHFREE

(MDT3F12A)

10071320015521 May Nov

NMCSD – Bldg 3

Room # / Oth Loc Manufacturer/Model Serial No. Semi-Annual Check

Next Semi- Annual Due

/ PHYSICAL

THERAPY

SCOTSMAN

(UF424A- 1A)

19071320010397 Jun Dec

/ PHYSICAL

THERAPY C5

MANITOWAC M09973812020

MCRD San Diego

Room # / Oth Loc Manufacturer/Model Serial No. Semi-

Annua l Check

Next Semi- Annual Due

/ PHYSICAL

THERAPY

SCOTSMAN

(ICS730-A)

23071330010054 Aug Feb

/ ACA SCOTSMAN

(NS0622A-1B)

23041320012774 Aug Feb

SMART CLINIC

(WHIRPOOL ROOM)

SCOTSMAN (B530P) 21091320014271

SMART CLINIC

2ND FLOOR

SCOTSMAN (B530P) 11051320010255

MCAS Miramar

Room # / Oth Loc Manufacturer/Mod el Serial No. Last Semi- Annual Check

Next Semi- Annual Due

ACUTE CARE AREA SCOTSMAN

(MDT3F12A-1H)

12101320011280 Apr Oct

APPENDIX B:

Special instructions for units covered.

ICEMAKER-SAN-SA

******SEMI ANNUAL******

PREVENTIVE MAINTENANCE PROCEDURE

THIS MAINTENANCE GUIDE APPLIES TO ICE MAKERS, INCLUDING STORAGE AND DISPENSER

TYPES.

SPECIAL INSTRUCTIONS:

****SANITIZE ON A SEMI-ANNUAL BASIS****

1. DISCONNECT POWER TO ICEMAKER.

2. REMOVE ANY ICEMAKER PANELS REQUIRED TO GAIN ACCESS TO WATER RESERVOIR AND

ELECTRICAL CONTROL BOX.

3. TURN COMPRESSOR SWITCH ON ELECTRICAL BOX OF ICEMAKER OF TO OFF POSITION.

4. REMOVE WATER RESERVOIR COVER AND BLOCK UP RESERVOIR FLOAT OR CLOSE WATER

SUPPLY VALVE.

5. DRAIN WATER FROM RESERVOIR BY RELEASING EVAPORATOR DRAIN LINE FROM FLOAT

RESERVOIR BRACKET AND REMOVING PLUG FROM DRAIN LINE.

6. FOLLOWING MANUFACTURER'S INSTRUCTIONS, PREPARE ONE GALLON (3.8L) OF FOLLETT

SAFECLEAN ICE MACHINE CLEANER (ONE 7 OZ PACKET) OR EQUIVALENT.\

*SOLUTION TEMPERATURE MUST BE AT LEAST 120 F (48.9 C).*

WARNING:

MOST ICE MACHINE CLEANERS CONTAIN CRITIC OR PHOSPHORIC ACID THAT CAN CAUSE SKIN

IRRITATION. READ CAUTIO NLABEL ON PRODUCT AND FOLLOW INSTRUCTIONS CARFEULLY.

7. PLUG DRAIN HOSE, REPLACE DRAIN LINE IN RESERVOIR BRACKET AND POUR PART OF

CLEANING SOLUTION INTO RESERVOIR, FILLING IT ALMOST TO OVERFLOWING.

8. REMOVE STAINLESS STEEL COMPRESSION NOZZLE AND DRAIN LINES. SUBMERGE IN A CUP OF

CLEANING SOLUTION WHILE CLEANING REST OF SYSTEM. (FLAKE ICEMAKERS

HAVE NO COMPRESSION NOZZLE AND DRAIN LINES).

CAUTION: TO AVOID POTENTIAL PITTING, DO NOT SOAK FROM RESERVOIR OR EVAPORATOR.

9. RESTORE POWER TO ICEMAKER (GEARMOTOR WILL RUN; COMPRESSOR AND FALL WILL NOT).

10. AFTER 15 MINUTES, TURN POWER OFF; DRAIN SOLUTION FROM RESERVOIR AND EVAPORATOR.

11. FILL RESERVOIR ALMOST TO OVERFLOWING WITH CLEAN, 120 F (48.9 C) WATER, AND DRAIN.

REPEAT THREE TIMES.

12. FOLLOWING MANUFACTURER'S INSTRUCTIONS, PREPARE 1 GALLON (3.8L) OF 200PPM 5.25%

SODIUM HYOCHLORITE SOLUTION (MIX 1 OZ HOUSEHOLD BLEACH TO 2 GALLONS WATER) OR

EQUIVALENT. SOLUTION TEMPERATURE MUST BE AT LEAST 120 F (48.9C).

13. RINSE COMRPESSION NOZZLE IN CLEAN WATER AND SUBMERGE IN A CUP ON SANITIZING

SOLUTION WHILE FOLLOWING STEPS 14-19.

14. CONNECT ICE TRANSPORT TUBE DIRECTLY ONTO EVAPORATOR OUTLET PORT WITHOUT

COMPRESSION NOZZLE.

NOTE: IF BIN WILL NOT BE CLEANED AT THIS TIME, PLACE A LARGE PAN IN BIN STORAGE AREA

TO CATCH ICE OR CONNECT A SEPARATE ICE TRANSPORT TUBE TO

EVAPORATOR AND DIVERT ICE INTO SEPARATE CONTAINER.

15. FILLER RESERVOIR ALMOST TO OVERFLOWING WITH SANITIZING SOLUTION.

16. RESTORE POWER TO ICEMAKER (GEARMOTOR WILL RUN; COMPRESSOR AND FAN WILL NOT).

17. AFTER 10 MINUTES, TURN COMPRESSOR SWITCH TO ON POSITION.

18. AS UNIT STARTS TO MAKE ICE, CONTINUE TO POUR SANITIZING SOLUTION INTO RESERVOIR, MAINTAINING LEVEL JUST BELOW RESERVOIR OVERFLOW.

19. CONTINUE TO MAKE ICE WITH SANITIZING SOLUTION FROM EVAPORATOR.

20. TURN POWER TO ICEMAKER OFF.

21. DISCONNECT TRANSPORT TUBE FROM EVAPORATOR OUTLET PORT. RINSE COMPRESSION

NOZZLE IN CLEAN WATER AND REINSTALL ON EVAPORATOR OUTLET. RECONNECT

TRANSPORT TUBE TO COMPRESSION NOZZLE.

22. DRAIN ANY REMAINING SANITIZING SOLUTION FROM EVAPORATOR.

23. FILL RESERVOIR ALMOST TO OVERFLOWING WITH CLEAN, 120 F (48.9 C) WATER, AND DRAIN.

REPEAT THREE TIMES.

24. UNLOCK FLOAT (OR OPEN WATER SUPPLY VALVE) AND REPLACE RESERVOIR COVER;

RESTORE POWER TO ICEMAKER AND ENSURE COMPRESSOR SWITCH IS IN 'ON' POSITION.

MAKE ICE FOR AT LEAST 15 MINUTES TO FLUSH ANY REMAINING SOLUTION FROM SYSTEM

(REMOTE ICEMAKERS WITH LONG ICE TRANSPORT HOSES MAY TAKE LONGER TO FLUSH OUT).

DISCARD THIS AND ALL ICE MADE DUDRING SANITIZING.

25. INSPECT EVAPORATOR DRAIN PAN AND DRAIN LINE AND REMOVE ANY ACCUMULATED SCALE

BUILD UP.

26. REPLACE ANY PANELS REMOVED PRIOR TO CLEANING.

27. REMOVE AND REPLACE FILTER

28. NOTIFY PREVENTIVE MEDICINE TO INSPECT MACHINE (YES / NO).

29. ONCE RECEIVED POSITIVE RESULTS BACK, PROCEED TO FOLLOW UP.

30. REMOVE SIGN AND RETURN TO SERVICE.