REQUEST FOR PROPOSAL

UNARMED SECURITY GUARD & PATROL

SERVICES

RFP FY27-800-02

September 23, 2026

TABLE OF CONTENTS

Exhibit “A”: General Information and Requirements

Exhibit “B”: Schedule and Communication

Exhibit “C”: Scope of Work

Exhibit “D”: Selection, Evaluation, and Award

Exhibit “E”: Vendor Data Sheet Exhibit “F”: Proposal Form

Exhibit “G”: General Terms and Conditions Exhibit “H”: Exceptions Page

Exhibit “I”: Standard Contract Between Authority and Vendor

Exhibit “J”: FAA Required Contract Provisions

Exhibit “K”: Required Insurance

Exhibit “L”: Authorization to Transact Business in Virginia Exhibit “M”: Proprietary / Confidential Information Identification Exhibit “N”: W9 Form Exhibit “O”: Vendor Reference Form

EXHIBIT “A”

GENERAL INFORMATION AND REQUIREMENTS

RFP TITLE PAGE

RFP TITLE Unarmed Security Services

RFP ID# RFP-FY27-800-01

ISSUE DATE September 23, 2026

SEND INQUIRIES TO solicitations@norfolkairport.com

PRE-PROPOSAL MEETING

DETAILS

N/A

QUESTIONS DUE DATE October 2, 2026 @ 2:00 PM

PROPOSALS DUE DATE

October 12, 2026 @ 2:00pm

AUTHORIZED SIGNATURE OF RESPONDENT:

Signature

Name & Title mailto:solicitations@norfolkairport.com

A. Purpose of the RFP

The Norfolk Airport Authority ("Authority") is soliciting proposals from interested, qualified and experienced (“Offeror”, “Bidders”, “Contractors”) firms to provide unarmed security guards and patrol services at Norfolk International Airport (“Airport”, “ORF”). Qualified firms must demonstrate considerable experience directly related to the services to be provided.

B. Statement of Needs

The Norfolk Airport Authority seeks proposals from qualified firms to provide trained, qualified, Virginia-certified unarmed security personnel capable of fulfilling all duties outlined in the Scope of Work.

Personnel must comply with Transportation Security Administration (TSA) regulations, Airport rules, and all applicable federal, state, and local laws.

C. Proposal Submission Instructions

To be considered for selection, Offerors must submit a complete proposal in response to this RFP for receipt by the Authority no later than the due date listed in Exhibit “B”. The proposal must follow the following formats:

1. Failure to submit all information requested may result in: (1) the Authority requiring prompt submission of missing information, or rejection of the Proposal, in the Authority’s sole discretion. The Norfolk Airport Authority will not be responsible for delays in the delivery of responses. It is the sole responsibility of the Offeror to ensure that its response reaches the Authority by the designated date and time.

2. Proposals shall be signed by an authorized representative of the Respondent. All information requested in this RFP should be submitted. Failure to submit all the information requested may result in rejection of the Proposal.

3. Responses MUST provide full firm name and address of Respondent and must be manually or electronically signed. Failure to do so will disqualify the Respondent’s proposal. The person signing the proposal must show title or authority to bind his/her firm in a contract. Firm name and authorized signature must appear on each page that calls for this information.

4. The legal status of the Respondent, whether corporation, partnership, or individual, must also be stated in the Proposal. A corporation must execute the Proposal by it’s duly authorized officer(s) in accordance with its corporate by-laws and shall also list the state in which it is incorporated. A partnership Respondent shall give the full names and addresses of all partners. All partners shall execute the Proposal. Partnership and Individual Offerors shall state in the Proposal the names and addresses of all persons with a vested interest therein. The place of residence of each Respondent, or the office address in the case of a firm or company, with city and state and telephone number, shall be given after the signature.

5. Proposals should be prepared simply and economically, providing a straightforward, concise description of capabilities to satisfy the requirements of the RFP. Emphasis should be on completeness and clarity and brevity of content. Offerors are not expected to expend resources developing story boards, creative copy, and similar materials. The total number of pages shall be limited to 50, not including the required exhibit pages included in the RFP.

6. Proposals should be organized in the order in which the requirements are presented in this RFP. All pages of the Proposal should be numbered. Information which the Respondent desires to present that does not fall within any of the requirements of the RFP should be attached at the end of the Proposal and designated as additional material.

7. Proposals cannot be altered or amended after the submittal deadline. No proposal submitted in response to this solicitation may be withdrawn after submittal deadline without acceptable reason in writing and only after approval by the Authority.

D. Proposal Submission Requirements

To be considered for selection, Offerors must submit a complete response to this RFP. One (1) original must be submitted to the issuing agency through eVA, the Commonwealth’s electronic procurement website. Proposals should be of all attachments, proof of certification(s), if applicable, and acknowledged addenda. Include all information requested and any other information throught to be relevant to completely address the Request for Proposals. All distribution of documents, questions and answers will be posted to eVA. RFP responses must be received by October 12, 2026 2:00 PM ET.

Responses shall be submitted in eVA only. Faxed, mailed, emailed, or hand delivered responses WILL NOT be accepted.

The Authority will not be responsible for delays in the delivery of responses. It is the sole responsibility of the Respondent to ensure that its response is timely submitted and filed with eVA by the designated date and hour.

To learn how to submit an online bid in eVA, please refer to the online supplier training page at:

https://eva.virginia.gov/supplier-training-materials.html

If you need technical assistance with eVA please contact eVA support:

https://eva.virginia.gov/get-help-customer-care.html

The submitted proposal must be contained in a single PDF. If there is proprietary or trade secret material in the proposal, a second Public Copy PDF must be submitted in eVA. The Proposal must include all required forms and information as follows:

1. Required Exhibits:

Exhibit “A” (Header Sheet- signed) Exhibit “E” (Vendor Data Sheet) Exhibit “F” (Proposal Form) Exhibit "H” (Exceptions Page) Exhibit "L” (Authorization to Transact Business in Virginia) Exhibit "M” (Proprietary/Confidential Information Identification) Exhibit "N” (IRS Form W-9) Exhibit "O” (Reference Form)

2. Response to the Scope of Work and Specifications (Exhibit “C”) shall include the following information:

https://eva.virginia.gov/supplier-training-materials.html https://eva.virginia.gov/get-help-customer-care.html

a) Executive Summary

b) Company Profile, Qualifications and References

c) Detailed Staffing Plan and Coverage Schedule

d) Training Plan (initial + quarterly)

e) Compliance Documentation (TSA/SIDA capability, guard registrations)

f) Pricing Proposal (hourly rates, overtime, holiday, supervisor, special duty)

g) Sample Reports (daily activity log, incident report, training report

h) Organizational Chart

3. Signed copies of the Addendums (if applicable)

4. A Statement of Qualifications

Including:

• Key Personnel

• Organizational Capacity

• Relevant Experience

• Ability to meet all Scope of Services requirements

5. Disclose any potential conflicts that may arise due to the Offeror’s representation of other entities.

E. General Information

1. This solicitation and any resulting contract are subject to and shall incorporate the General Terms and Conditions attached hereto as listed in the Exhibit list above.

2. It is the responsibility of each Offeror to request clarification from the Authority regarding any requirements of this RFP that are not understood. All inquiries pertaining to this RFP shall be submitted as directed in the Schedule above. Answers will be posted in the form of an addendum on eVA and the Airport website as necessary. No inquiries should be made to any other appointed or elected officials associated with the Authority. If it becomes necessary to revise any part of this RFP, or if additional data or information is necessary to clarify any provision, an addendum will be posted to eVA and the Airport website.

3. Expenses for developing and submitting a Proposal are entirely the responsibility of the responding firms and shall not be chargeable to the Authority.

The Norfolk Airport Authority, in accordance with the provision s of the Title VI of the Civil Rights Act of 1964 (78 Stat. 252, 42 USC §§ 2000d to 2000d-4) and the Regulations, hereby state that Offerors will not be discriminated against on the grounds of race, color, or national origin in consideration for an award.

4. If you need any reasonable accommodation for any type of disability to participate in this procurement, please contact the Authority as soon as possible.

THE REMAINDER OF THIS PAGE INTENTIONALLY LEFT BLANK

EXHIBIT “B”

SCHEDULE OF RFP AND REQUIRED COMMUNICATION

The Norfolk Airport Authority (“Authority”) has established the following schedule for the Request for Proposal. The Authority reserves the right to change the deadlines if it is in the best interest and beneficial to its operations. Any changes will be communicated as amendments in the same method as the original posting. Times are stated as local to the Authority (EST).

All communication including questions must be directed to solicitations@norfolkairport.com. Please include the RFP Number in the subject line. Emails sent to any other address may not receive a response. Proposals must be submitted in eVA.

Authority’s Request for Proposal Number: RFP-FY27-800-02

September 23, 2026 Request for Proposal Submission

October 2, 2026 @ 2:00 PM Deadline to Submit Questions

October 7, 2026 Authority’s Responses to Questions

October 12, 2026 @ 2:00 PM Deadline to Submit Proposal

November 13, 2026 Expected Intent to Award Issuance

Services will begin immediately upon execution of the Authority’s standard contract.

mailto:solicitations@norfolkairport.com

EXHIBIT “C”

SCOPE OF WORK

Norfolk International Airport served nearly 4.9 million passengers in 2025. Its seven commercial airlines offer nonstop service to more than 40 cities coast to coast. American, Breeze, Delta, Frontier, JetBlue, Southwest and United offer daily arrivals and departures to major cities through the United States.

The Operator shall provide unarmed security guard services across multiple airport locations, including terminals, service/delivery areas, parking facilities, rental car return, curbside areas, and concourse exit doors.

A. Core Services

The Operator shall staff the following posts with qualified personnel:

1. Departures Terminal Service/Delivery Area

• 24/7/365 coverage.

• ID checks, AOA vehicle authorization, parking control, and other assigned duties.

2. Departures South Service/Delivery Area Entrance

• ID inspection and vehicle inspections.

• Personnel must be fully instructed in Airport/TSA regulations.

3. Arrivals Terminal Service/Delivery Area

• 8 hours/day, 7 days/week (0800-1600).

• ID checks, vehicle inspections, parking instructions.

4. Employee Parking Lot

• 8 hours/day, 7 days/week.

• Motorized patrol capability required.

5. Parking Garages A-D

• 8 hours/day, 7 days/week.

• Motorized patrol capability required.

6. Rental Car Return Area

• Directions, patrols, reporting vandalism/suspicious activity.

7. Departures South & North Curbside

• 6 hours/day, 7 days/week.

• Traffic direction, curb enforcement, customer assistance.

8. Concourse B Exit Doors

• One guard, 8 hours/day or until last flight.

• Maintain positive control of exit doors, prevent unauthorized entry.

B. Special Duties Upon request from the Authority, Operator will provide additional security guards for special duties to include Airport Workers Screening(AWS) Program. The Authority will give Operator as much advance notice as the situation permits, however, certain emergencies may require immediate response by Operator. Specific times and duties will be identified in accordance with security needs. The cost of such personnel will be the same as that of scheduled security personnel.

C. Location Requirements

All posts are located on Norfolk International Airport property and require SIDA-authorized personnel.

D. Facility & Staff Requirements

• Minimum one on-site supervisor at all times, not exceeding 200 hours/week.

• 24/7 on-call supervisor or operations office.

• Personnel must follow direction from Airport Police Chief or designee.

E. Reporting Requirements

• Daily activity logs for each post.

• Quarterly training reports including topics, hours, personnel, and instructor signature.

F. Scheduling Requirements

• Continuous coverage at all required posts.

• Operator responsible for relief staffing.

• Additional special-duty staffing may be requested by the Authority.

G. Qualifications

• Virginia-certified unarmed security guards.

• TSA and Airport regulation training.

• SIDA badge eligibility.

• Ability to perform motorized patrols where required.

H. Additional Services

• Special event or emergency staffing at standard hourly rates.

EXHIBIT “D”

SELECTION, EVALUATION & AWARD PROCESS

Selection Process The Authority intends to select one or more offerors but reserves the right to accept none of the Proposals, to negotiate for modification of the Proposal with the Selected Offeror, or to waive/modify any of the requirements for the Proposal at any time prior to execution of a contract, if deemed to be in the Authority’s best interests. If the Offeror is selected for contract negotiations, the Selected Offeror may be required to prepare and submit additional information prior to final contract execution.

The Authority may elect to conduct interviews as part of this RFP. Offerors should be prepared to respond to questions related specifically to their Proposals and other pertinent matters contained within the RFP. Upon completion of the interview process (if interviews are deemed necessary), the Authority will evaluate all information, complete the selection process, and notify the Selected Respondent, as well as the non-selected firms. The Authority may make such investigations as deemed proper and necessary to determine the ability of the offeror to perform the services, and the offeror must furnish to the Authority all such information and data for this purpose as may be requested.

The Authority reserves the right to reject any Proposal, in the Authority’s sole discretion.

Evaluation Process Evaluation of Proposals:

Each Proposal will be evaluated for full compliance with the RFP instructions to the Offeror and the mandatory terms and conditions set forth herein. The specifications within this RFP represent the minimum performance necessary for response. An award will be given to the Offeror who is determined by the Authority, in its sole discretion, to be fully qualified and best suited among those submitting proposals. This determination will be based on the following evaluation factors and associated scoring on the next page.

Evaluation Criteria

Criteria Weight

Experience & Qualifications 25%

Staffing & Credentials 15%

Facilities & Accessibility 15%

Scheduling Capability 20%

Reporting & Recordkeeping 10%

Pricing 10%

References 5%

Total 100%

Award Process Following the submission of Proposals and any subsequent interviews the Authority may wish to conduct; the Authority will consider all available information and select multiple offerors with whom it will make a good faith effort to negotiate an agreement. The Authority will select offerors determined by the Authority in its sole discretion, to be best qualified, responsible, and best suited to meet its needs and objectives among those submitting Proposals.

In the event an agreement cannot be reached with selected offerors, the Authority reserves the right to terminate negotiations with no obligation to the first selected offerors. Further, the Authority reserves the right to negotiate for modification of any Proposal and may enter into an agreement with any Offeror of its choosing.

The award document will be a written contract in a form which will be provided by the Authority and will incorporate by reference all the requirements, terms and conditions of the solicitation and the Selected Offeror’s Proposal as negotiated. The term will be for three (3) years with the option for the Authority to extend annually for a maximum of two (2) additional years. The Authority’s standard contract and standard terms and conditions are attached to the RFP as Exhibit “I”.

The Authority may cancel this RFP or reject any or all Proposals at any time prior to an award and will not be required to furnish a statement of the reasons why a particular Proposal was not selected.

EXHIBIT “E”

VENDOR DATA SHEET

(Submit with Proposal)

Note: The following information is required as part of your response to this solicitation.

1. Qualification: The Offeror must have the capability and capacity in all respects to fully satisfy the contractual requirements.

2. Vendor’s Primary Contact:

Name: Phone:

Email:

3. Years in Business: Indicate the length of time you have been in business providing this type of good or service:

Years Months

4. Vendor Information:

FIN or FEI Number:

If Company, Corporation, or Partnership- eVA Vendor ID or DUNS Number:

5. References: Offeror shall include a minimum of three (3) references for which similar services have been performed. The list shall include the company name, contact information, address, telephone number, and length of services. Please complete one (1) reference form, Exhibit “O”, for each. Offerors are only required to complete the top portion of the Reference Form. The Norfolk Airport Authority will distribute the form directly to the listed references for completion and return.

EXHIBIT “F”

PROPOSAL FORM RFP-FY27-800-02

(Submit with RFP)

TO: NORFOLK AIRPORT AUTHORITY

A. The undersigned hereby offers to enter a contract with the Norfolk Airport Authority (“Authority”) to provide services in connection with the Authority’s REQUEST FOR PROPOSAL RFP-FY27-800-02 dated September 23, 2026, for Unarmed Security Guard and Patrol Services. Offeror’s Proposal attached hereto describes in full the specific Services which Offeror proposes to provide the Authority and Offeror’s qualifications and experience.

B. Full legal name of Offeror:

C. Name(s) and title(s) of individuals authorized to make representations and agreements on behalf of Offeror with regard to this Proposal:

D. Principal business address of Offeror:

E. Address of office from which majority of work will be performed:

F. This Proposal shall be irrevocable for a period of ninety (90) days after the Due Date.

G. The Offeror hereby makes each and every representation and agreement required by the

REQUEST FOR PROPOSAL.

H. Offeror agrees that none of the information provided to the Authority with the Proposal has been given in confidence. All or any part of the information may be used or disclosed by or on behalf of the Authority without liability of any kind.

I. Offeror hereby certifies that no officer, director, employee, or agent of Offeror who will be directly involved in the supervision, direction, or provision of Service to the Authority, has ever been convicted of, and does not have pending criminal charges of, the disqualifying criminal offenses listed in 49 CFR §1542.209(d) or any comparable regulations. Offeror further certifies that no individual who has been convicted of or has pending criminal charges of the disqualifying criminal offenses listed above will perform any work pursuant to the Proposal on property of the Authority unless the Offeror has obtained the express prior approval of the Authority for that individual.

J. Offeror certifies that it has full authority to conduct business in the Commonwealth of Virginia and has determined that all requirements for permits, licenses, and certificates required by any regulatory agency (federal, state, and local) for Offeror to provide the Service, and that Offeror has obtained or will be able to obtain any required permits, licenses, and certificates prior to the execution of the Contract.

K. The entire Proposal, any documents required by it and all exhibits and other papers made a part thereof by its terms are incorporated herein and made part of this Proposal.

L. Any notices to be provided by the Authority to Offeror pursuant to this Proposal or the REQUEST FOR PROPOSAL shall be given to the following individual:

Email Address Phone Number

Mailing Address

AUTHORIZED SIGNATURE OF OFFEROR

EXHIBIT “G”

NORFOLK AIRPORT AUTHORITY

GENERAL TERMS AND CONDITIONS

APPLICABLE TO PROCUREMENT OF EQUIPMENT, PRODUCTS AND/OR SERVICES

1. Qualifications of Offerors: The Authority may make such reasonable investigations as deemed proper and necessary to determine the ability of the Offeror to provide the equipment, products or services, and the Offeror agrees to furnish to the Authority all such information and data for this purpose as may be requested. The Authority reserves the right to reject any Proposal if the evidence submitted by, or investigations of, such Offeror fail to satisfy the Authority that such Offeror is properly qualified to carry out the obligations of the contract and to provide the equipment, products or services contemplated herein.

2. Cooperative Procurement: As authorized by Virginia law, § 2.2-4304, Va. Code, the Authority may participate in a cooperative procurement agreement in conjunction with one or more other public bodies, or public agencies or institutions or localities of the several states, or of the United States, for the purpose of combining requirements to increase efficiency or reduce administrative expenses in any acquisition of goods, services, or construction.

3. Liability of Authority: No Offeror will have any cause of action against the Authority arising out of a failure by the Authority to consider a Proposal, or the methods by which the Authority evaluated proposals received. The selection of the prospective Offeror will be at the sole discretion of the of the Authority.

4. Costs: The Authority assumes no obligation for any costs associated with preparation or submission of a Proposal.

5. Unauthorized Contact: Communication with any Authority Commissioner or other Authority official (other than designated staff in the Procurement Office) in connection with any procurement is prohibited and will be cause for disqualification of the Offeror.

6. Applicable Laws and Courts: This solicitation and any resulting contract will be governed in all respects by the laws of the Commonwealth of Virginia and exclusive venue for any litigation arising from this solicitation. Will be in the state or federal courts located in Norfolk, Virginia.

The selected Offeror will comply with all applicable federal, state, and local laws, rules, and regulations.

7. Ethics in Public Contracting: By submitting a Proposal, Offeror certifies that its Proposal is made without collusion or fraud and that it has not offered or received any kickbacks or inducements from any other Offeror, manufacturer or subcontractor in connection with its Proposal, and that Offeror has not conferred on any public employee having official responsibility for this procurement transaction any payment, loan, subscription, advance, deposit of money, services or anything of more than nominal value, present or promised, unless consideration of substantially equal or greater value was exchanged.

8. Conflict of Interest: The Offeror represents to the Authority that entering into any contract with the Authority will not constitute a violation of the Virginia State and Local Government Conflict of Interests Act.

9. Subcontracts: No portion of the work will be subcontracted without prior written consent of the Authority. If the Offeror desires to subcontract some part of the work specified herein, the Offeror will furnish the Authority with names, qualifications and experience of the proposed subcontractors. The Selected Offeror will remain fully liable and responsible for the work to be done by its subcontractor(s) and will ensure compliance with all requirements of the Contract.

10. Taxpayer Identification Number: The Selected Offeror will furnish to the Authority at the time of Contract award and as a condition precedent to receiving payment from the Authority its federal Employer Identification Number (EIN) if a corporation or a partnership, or its Social Security Number (SSN) if a sole proprietor.

11. Insurance Required of the Offeror: Prior to the start of any work under the Contract, the Offeror agrees to provide the Authority Certificates of Insurance with converages outlines in the Contract or as modified by the Authority and will maintain such insurance throughout the term of the Contract.

12. Payments to the Offeror: The following procedures are established in conformance with the Virginia Public Procurement Act (VPPA), § 2.2-4300 through 2.2-4377, Va. Code, as amended, and, to the extent applicable, § 2.2-4347 et seq., which is referred to as the Prompt Payment Act.

(a) The Offeror will submit the invoice with the documentation required by the Authority. The invoice will itemize or show a breakdown of the total Contract amount, the value of the various phases or parts, the previously invoiced and approved amounts for payment, and the amount of the current invoice.

(b) Unless there is a dispute about the compensation due the Offeror within thirty (30) days after receipt by the Authority of the Offeror’s invoice, which will be considered the invoice receipt date, the Authority will pay to the Offeror the amount approved. The date on which payment is due will be referred to as the Payment Date.

13. Payments by the Offeror to Subcontractors:

(a) The Offeror is required to pay interest to any of its subcontracts or subcontractors on all amounts owed by the Offeror that remain unpaid after seven (7) days following receipt by the Offeror from the Authority for work performed by the subcontractor under that contract, except for amounts withheld as allowed by law. Unless otherwise provided under the terms of the contract, interest will accrue at the rate of one percent per month.

(b) The Offeror will include in each of its subcontracts a provision requiring each subcontractor to include or otherwise be subject to the same payment and interest requirements with respect to each subcontractor.

(c) Any obligation of the Offeror to pay an interest charge to a subcontractor pursuant to the payment clause in this section will not be construed to be an obligation of the Authority. A contract modification will not be made for the purpose of providing reimbursement for the interest charge. A cost reimbursement claim will not include any amount for reimbursements with respect to each subcontractor.

14. Audit: The Offeror, by signing any Contract with the Authority, will agree to retain all books, records, and other documents relative to the contract for five (5) years after final payment, or until audited by the Authority, whichever is sooner. The Authority and its authorized agents will have full access to and the right to examine any of the materials during said period.

15. Default: In case of the Offeror’s failure to deliver the reports, documents, or services in accordance with the Contract terms and conditions, the Authority, after due written notice, may procure same from other sources, and the Offeror will be responsible for any resulting additional costs incurred by the Authority for completing the services procured, as well as any additional administrative costs. This remedy will be in addition to any other remedies which the Authority may have under this Contract or applicable law.

16. Termination of Contract:

(a) General: The Authority may terminate the Contract for convenience, with or without cause, after giving thirty (30) days written notice to the Offeror. The written notice need not include a statement of reasons for the termination.

(b) Termination for Cause: This contract may be terminated by the Authority for cause. If the Contract is terminated by the Authority for cause, the Offeror will be responsible for all damages incurred by the Authority caused by the Offeror’s breach of contract or failure to perform, including but not limited to, all costs and expenses incurred in securing a replacement Offeror to fulfill the obligations of the Contract. Any termination by the Authority for cause, whether by the Offeror’s default or other cause, if determined by a court of competent jurisdiction not to have been justified as a termination for default, will be deemed a termination for the convenience of the Authority.

(c) Termination for Convenience: The Authority may terminate the Contract in whole or in part for convenience by delivering to the Offeror a written notice of termination as set forth above, specifying the extent to which performance under the Contract is terminated and the effective date of the termination. Upon receipt of such notice, the Offeror must stop work, including but not limited to work performed by subcontractors and Offerors, at such time and to the extent specified in the notice. If the Contract is terminated for convenience, the Offeror will be entitled to those fees earned for work satisfactorily performed in accordance with the Contract prior to the notice of termination. Thereafter, the Offeror will be entitled to any fees earned for work not terminated but will not be entitled to lost profits or any consequential damages for the portions of the Contract which were terminated.

17. Assignment of Contract: The Offeror will not assign the Contract between the Authority and the Offeror, in whole or in part, without the written consent of the Authority.

18. Indemnification and Hold Harmless: To the fullest extent permitted by law, Offeror will defend, indemnify and hold the Authority and its Commissioners, officers, employees (collectively “Indemnitees”) harmless from and against any and all claims, actions, damages, expenses (including reasonable attorneys’ fees), losses or liabilities incurred by or asserted against the Authority or any of its Indemnitees arising from the performance of Offeror’s obligations under the Contract and any and all fees, costs or penalties incurred by the Authority or any of its Indemnitees, to the extent that such claims, actions, damages, expenses, losses, liabilities, fees, costs or penalties are caused by or arise out of Offeror’s performance; provided that Offeror shall not be required to indemnify the Authority or any of its Indemnitees for any loss or claim to the extent such loss or claim is due to the negligence or willful misconduct of the Authority or any of its Indemnitees.

19. Force Majeure: Neither party will be held responsible for delay or default caused by acts of God or other conditions that are beyond that party’s reasonable control. A party defaulting under this provision must provide the other party prompt written notice of the default.

20. Waiver: Failure by either party to act or assert any right under this Contract will not be deemed a waiver of such right in the event of the continuation or repetition of the circumstances giving rise to such right. Any such waiver must be in writing and signed by the Parties.

21. Relationship of the Parties: The relationship of the Parties is one of the independent Offerors, each free to exercise judgement and discretion regarding the conduct of their respective businesses. This Contract does not create a partnership, joint venture, or any other relationship such as master-servant, or principal-agent.

22. Anti-Discrimination:

(a) By submitting its Proposal, Offeror certifies to the Authority that it will conform to the provisions of the Federal Civil Rights Act of 1964, as amended, as well as the Virginia Fair Employment Contracting Act of 1975, as amended, where applicable, the Virginians With Disabilities Act, the Americans With Disabilities Act and Code of Virginia § 2.2-4311.

(b) During the performance of the Contract, the Offeror agrees as follow:

1) The Offeror will not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, disability, or any other basis prohibited by state or federal law relating to discrimination in employment, except where there is a bona fide occupational qualification reasonably necessary to the normal operation of the Offeror or other legally applicable exemption. The Offeror agrees to post in conspicuous places available to employees and applicants for employment, notices setting forth the provisions of this nondiscrimination clause.

2) The Offeror, in all solicitations or advertisements for employees, will state that Offeror is an equal opportunity employer.

3) Notices, advertisements, and solicitations placed in accordance with federal law, rule or regulation will be deemed sufficient for the purpose of meeting the requirements of this section.

(c) The Offeror will include the provisions of the foregoing paragraphs (1), (2) and (3) in every subcontract or purchase order over $10,000, so that the provisions will be binding upon each subcontractor or Offeror.

(d) Norfolk Airport Authority does not discriminate in the solicitation or awarding of contracts based on race, religion, faith-based organizations, color, national origin, age, disability, or any other basis prohibited by state or federal law.

23. Laws and Regulations: In performing services under the Contract, the Offeror will comply with applicable federal, state, and local laws and regulations. The Offeror will give all notices and comply with all laws, ordinances, regulations, and lawful orders of any public authority bearing on the performance of the Contract. Offeror must maintain a valid and current status on all required federal, state, and local licenses, bonds, and permits required for the operation of its business.

24. Compliance with State Law; Foreign and Domestic Businesses Authorized to Transact Business in Virginia:

(a) If organized as a stock or non-stock corporation, limited liability company, business trust, or limited partnership or registered as a registered limited liability partnership, Offeror will be authorized to transact business in the Commonwealth as a domestic or foreign business entity if so required by Title 13.1 or Title 50 of the Code of Virginia, or as otherwise required by law.

(b) If organized or authorized to transact business in the Commonwealth pursuant to Title13.1 or Title 50 of the Code of Virginia, Offeror must provide Authority the identification number issued to it by the State Corporation Commission. If not required to be authorized to transact business in the Commonwealth as a foreign business entity under Title 13.1 or Title 50 of the Code of Virginia, or as otherwise required by law, Offeror will provide Authority a statement describing why Offeror is not required to be so authorized.

(c) Any business entity described in subsection (a) will not allow its existence to lapse or its certificate of authority or registration to transact business in the Commonwealth, if so required under Title 13.1 or Title 50 of the Code of Virginia, to be revoked or cancelled at any time during the term of Contract.

25. Airport Security Requirements: Offeror acknowledges that the Authority is subject to strict federal security regulations limiting access to secure areas of the Airport and prohibiting violations of the adopted Airport Security Program. Offeror may need access to these secure areas to complete the work required by this Agreement. Offeror therefore agrees, in addition to the other indemnification and assumption of liability provisions set out above, to indemnify and hold harmless the Authority and its commissioners, officers and employees, from any duty to pay any fine or assessment or to satisfy any punitive measure imposed on the Authority by the FAA or any other governmental agency for breaches of security rules and regulations by Offeror, its agents, employees, subcontractors, or invitees.

Offeror further acknowledges that its employees and agents may be required to undergo background checks and take Airport Security and Access Procedures (“S.I.D.A”) training before receiving an Airport Security Identification Badge.

Immediately upon the completion of any work requiring airport security access under this Agreement, or upon the resignation or dismissal or conclusion of any work justifying airport security access under this Agreement, or upon the resignation or dismissal or conclusion of any work justifying airport security access to any agent, employee, subcontractor, or invitee of the Offeror, Offeror will notify the Airport's Police Department that the Offeror's access authorization or that of any of Offeror's agents, employees, subcontractor or invitees has changed. Offeror will confirm that notice, by written confirmation on company letterhead, within twenty-four (24) hours of providing initial notice to the Airport's Police Department.

Upon termination of this Agreement, or the resignation or dismissal of any employee or agent, or conclusion of any work justifying airport security access to any agent, employee, subcontractor, or invitee of the Offeror, Offeror will surrender any Airport Security Identification Badge held by the Offeror or by Offeror's agents, employees, subcontractors, or invitees. If Offeror fails to surrender these items within five (5) days, the Offeror may be assessed a fee of per identification badge not returned. This fee will be billed to the Offeror or deducted from outstanding invoices.

26. Debarment status: By entering the Contract, Offeror certifies that it is not currently debarred from doing business with or in the Commonwealth of Virginia, nor is it an agent of any person or entity that is currently debarred from doing business in the Commonwealth of Virginia.

EXHIBIT “H”

EXCEPTIONS

(Submit with RFP)

Exceptions:

Offeror must sign the appropriate statement below, as applicable:

□ Offeror understands and agrees to all terms, conditions, requirements, and specifications stated herein in Exhibit “G” and the Service Provider Agreement attached as Exhibit “I”.

OR

□ Offeror takes exception to terms, conditions, requirements, or specifications stated herein. Itemized list of all exceptions:

Offeror should note that any exceptions taken from the stated terms and/or specifications may be used in evaluation scoring by the Authority.

Offeror

Printed Name & Title

EXHIBIT “I”

SERVICE PROVIDER AGREEMENT

(SAMPLE)

Contract # 00000-FYYY-00

This SERVICE PROVIDER AGREEMENT (“Agreement”) is entered this [date] day of [month], 2026 between NORFOLK AIRPORT AUTHORITY, a political subdivision of the Commonwealth of Virginia ("Authority" or “Airport”), located at 2200 Norview Avenue, Norfolk, Virginia 23518, and [vendor name], a [insert type of business], authorized to transact and conduct business in the Commonwealth of Virginia and having a business address of [address] ("Vendor") (the Authority and Vendor are referred to throughout this Agreement as the “Parties”).

WITNESSETH:

WHEREAS, the Authority is seeking certain products and/or services to serve the Norfolk International Airport more fully described in this Agreement; and

WHEREAS, the Authority has conducted a competitive selection process under the Virginia Public Procurement Act, Ch. 43, Virginia Code, to obtain the products and/or services described hereinafter, and has selected Vendor to provide those services; and

WHEREAS, Vendor has submitted a proposal in response to the Authority’s request seeking to provide those products and/or services and represents that it has expertise in the type of products and/or services required.

NOW, THEREFORE, in consideration of the above, the terms and provisions contained herein, and the mutual consideration described below, the Parties agree as follows:

ARTICLE 1- RECITALS

1.1 The recitals as set forth above are true and correct and are incorporated into the terms of this Agreement as if set out herein at length.

ARTICLE 2- SCOPE OF SERVICES

2.1 Vendor will provide all services necessary to meet the requirements of the

Authority for the Project, as described in Exhibit “A” attached to this Agreement and incorporated herein, and as assigned by the Authority during the term of this Agreement. To the extent of any conflict between this Agreement and any exhibits, this Agreement will govern and control.

2.2 Vendor has represented to the Authority that it has expertise in the type of services that will be required by the Scope of Services listed in Exhibit “A”.

Vendor agrees that all services provided by Vendor under this Agreement are subject to the Authority’s review and approval and will be performed according to the normal and customary standards of practice for firms with special expertise in the type of services required by this Agreement, and in compliance with all laws, statutes, ordinances, codes, rules, regulations and requirements of any governmental agencies which regulate or have jurisdiction over those services. If Vendor becomes aware of any conflicts in these requirements, Vendor will notify the Authority of such conflict in writing and utilize its best judgment to resolve the conflict.

ARTICLE 3- TERM OF AGREEMENT

3.1 The term of this Agreement commences on the date first written above and continues for a term of one (1) year from that date (the “Expiration Date”), or the date Vendor completes, and the Authority accepts, any work assigned by a Contract Amendment issued before the Expiration Date, whichever occurs last. If a Contract Amendment is issued that will require work to continue beyond the Expiration Date, it may not extend the term of this Agreement for more than six (6) months from the Expiration Date.

3.2 The Authority will have the option to extend the initial term of this

Agreement for up to five (5) additional years in one (1) year increments from the Expiration Date of the initial term or any extended term. Each extension is subject to successful negotiation by the Parties of a scope of work and compensation schedule for the extended term.

3.3 To exercise its option to extend the initial term, or any extended term of this Agreement, the Authority must give Vendor written notice of its intent to exercise its option to extend at least ninety (90) days before the then current term expires. Any extended term will be agreed to in writing and executed by the Parties in the manner described in Article 23.

ARTICLE 4- VENDOR’S RESPONSIBILITIES

Vendor will:

4.1 If necessary, obtain and maintain throughout the term of this Agreement all licenses required to do business in the Commonwealth of Virginia and in the City of Norfolk, including, but not limited to, all business and other licenses required by any governmental agency responsible for regulating and licensing the services provided by Vendor under this Agreement.

4.2 Agree that when services provided under this Agreement relate to services which, under Virginia law, require a license, certificate of authorization or other form of legal entitlement to practice such services, Vendor will employ and/or retain only qualified personnel to provide those services.

4.3 Employ qualified personnel to perform the services described in Exhibit

“A”, including one or more supervisory employees with full authority to bind and obligate Vendor on all matters arising out of or relating to this Agreement.

4.4 Agree to promptly remove and replace any personnel employed or retained by Vendor (or any subcontractor or any personnel of any such subcontractor engaged by Vendor to provide services under this Agreement, if permitted by this Agreement) upon the request from the Authority, which may make such requests in its sole discretion, with or without cause.

ARTICLE 5- ADDITIONAL SERVICES OF VENDOR

5.1 Additional Services refer to services requested by the Authority that are not specifically set out in the Scope of Services as listed in Exhibit “A”.

5.2 Any additional services agreed to by the Parties will constitute a continuation of the services requested under this Agreement and must be provided and performed according to the terms of this Agreement and any amendment to this Agreement. Any amendment will describe: (1) the scope of the additional services requested; (2) the basis of compensation;

and (3) the period for performance schedule for completion of the additional services.

ARTICLE 6- AUTHORITY'S RESPONSIBILITIES

The Authority will:

6.1 Designate one or more employees to act as the Authority’s representative with respect to the services rendered under this Agreement. The Authority’s representative(s) will have authority to transmit instructions, receive information, and interpret and define the Authority’s policies and decisions with respect to Vendor’s services under this Agreement.

6.2 Notify Vendor of any deficiencies in services rendered by Vendor.

ARTICLE 7- NOTICE TO PROCEED, CONTRACT AMENDMENTS, AND

TIME FOR COMPLETION OF SERVICES

7.1 Vendor will not commence work under this Agreement until it receives a fully executed copy of this Agreement and a written notice to proceed or the equivalent from the Authority. Following the issuance of a notice to proceed and during the term of this Agreement, the Authority may assign specific tasks by Contract Amendment or similar document, to be signed by both Parties. Each Contract Amendment or similar document will include a lump sum or other compensation amount, and a schedule of services required or a delivery date for all services.

7.2 Time is of the essence for all services provided under this Agreement. The

Authority may suffer damage if Vendor does not complete the required services in a timely manner. Vendor therefore agrees to employ or retain adequate personnel throughout the term of this Agreement to complete all services in a timely and diligent manner.

7.3 If Vendor is obstructed or delayed in the prosecution or completion of its services as a result of unforeseeable causes beyond the control of Vendor, and not due to its own fault or neglect, including but not restricted to: acts of God or of public enemies, acts of government or of the Authority, fires, floods, epidemics, quarantine regulations, strikes or lock-outs, then Vendor must notify the Authority in writing within seventy-two (72) hours after commencement of such delay, stating the cause or causes thereof, or be deemed to have waived any right which Vendor may have had to request a time extension.

7.4 No interruption, interference, inefficiency, suspension or delay in the commencement or progress of Vendor’s services from any cause whatsoever, including those for which the Authority may be responsible in whole or in part, will relieve Vendor of its duty to perform services or give rise to any right to damages or additional compensation from the Authority. Vendor’s sole remedy against the Authority will be the right to seek an extension of time to its schedule. This paragraph will expressly apply to claims for early completion, as well as claims based on late completion. Provided, however, if through no fault or neglect of Vendor, the services relating to a specific Contract Amendment or Task Authorization hereunder have not been completed within twenty-four (24) months of the date that Contract Amendment or Task Authorization was signed by both Parties, Vendor’s compensation for that Contract Amendment or Task Authorization will be equitably adjusted, with respect to those services that have not yet been performed, to reflect the incremental increase in costs experienced by Vendor after expiration of said twenty-four (24) month period.

7.5 If Vendor fails to commence, provide, perform or complete any of the services to be provided hereunder in a timely and diligent manner, in addition to any other rights or remedies available to the Authority hereunder, the Authority at its sole discretion and option may withhold any and all payments due and owing to Vendor until such time as Vendor resumes performance of its obligations in such a manner so as to establish to the

Authority’s satisfaction that Vendor’s performance is or will shortly be back on schedule.

ARTICLE 8- COMPENSATION AND METHOD OF PAYMENT

8.1 The Authority will pay Vendor for all authorized services provided by Vendor under this Agreement as prescribed in Exhibit “A”, which is attached hereto and incorporated by reference.

8.2 All Tasks outlined in the Agreement are contingent upon the execution of a

Contract Amendment. The Authority’s approval and execution of this Agreement does not commit the Authority to the expenditure of any federal, state, local or other funds for any service listed in this Agreement.

Only by execution of a Contract Amendment is the expenditure of funds authorized and committed. Vendor and the Authority understand, recognize and agree that there is no presumption of funding availability, authorization to work or commitment for future work until an appropriate Contract Amendment is executed by both Parties. Tasks may be authorized in whole or in part.

8.3 The Authority will issue payment to Vendor within thirty (30) calendar days after receipt of an invoice in an acceptable form and containing the requested breakdown and detailed description and documentation. If the Authority objects or takes exception to the amount of any Vendor invoice, the Authority will notify Vendor in writing of such objection or exception within the thirty (30) day period. If such objection or exception remains unresolved at the end of the thirty (30) day period, the Authority will withhold the disputed amount and make payment to Vendor of all amounts not in dispute. Payment of any disputed amount will be resolved by the mutual agreement of the Parties.

8.4 Failure by Vendor…