UI Performance Core_Measures.pdf

UI PERFORMS Core Measures Acceptable Levels of Performance

Benefits Measures First Payment Promptness: Percentage of all 1st payments made within 14/21 days after the week ending date of the first compensable week in the benefit year (excludes Workshare, episodic claims such as DUA, and retroactive payments for a compensable waiting period).

≥87%

Nonmonetary Determination Time Lapse: Percentage of Nonmonetary Determinations (Separations and Nonseparations) made within 21 days of the date of detection of any nonmonetary issue that had the potential to affect the claimant’s benefit rights.

≥80%

Nonmonetary Determination Quality- Nonseparations:

Percentage of Nonseparation Determinations with Quality Scores equal to or greater than 95 points, based on the evaluation results of quarterly samples selected from the universe of nonseparation determinations.

≥75%

Nonmonetary Determination Quality- Separations: Percentage of Separation Determinations with Quality Scores equal to or greater than 95 points, based on the evaluation results of quarterly samples selected from the universe of separation determinations.

≥75%

Program Integrity Measures Detection of Overpayments: Percentage of detectable, recoverable overpayments estimated by the Benefit Accuracy Measurement survey that were established for recovery.

≥50% and ≤95% of detectable / recoverable overpayments are established for recovery

Improper Payments Measure: Percentage of UI benefits overpaid plus UI benefits underpaid divided by the total amount of UI benefits paid.

< 10%

UI Overpayment Recovery Measure: Percentage of Amount of overpayments recovered divided by (Amount of overpayments established minus overpayments waived) (example IPIA 2013 = July 1, 2012 – June 30, 2013)

IPIA 2019: 68%

Appeals Measures Average Age of Pending Lower Authority Appeals: The sum of the ages, in days from filing, of all pending Lower Authority Appeals divided by the number of Lower Authority Appeals.

≤30 Days

Average Age of Pending Higher Authority Appeals: The sum of the ages, in days from filing, of all pending Higher Authority Appeals divided by the number of Higher Authority Appeals.

≤40 Days

Lower Authority Appeals Quality: Percentage of Lower Authority Appeals with Quality Scores equal to or greater than 85% of potential points, based on the evaluation results of quarterly samples selected from the universe of lower authority benefit appeal hearings.

≥80%

Tax Measures New Employer Status Determinations Time Lapse: Percentage of New Employer Status Determinations made within 90 days of the last day in the quarter in which the business became liable.

≥70%

Tax Quality: assessment of the accuracy and completeness of the tax program.

No more than 3 tax functions failing

TPS in a year

The same tax function cannot fail for 3 consecutive years

Reemployment Measure

Reemployment Rate in 2nd Quarter after Program Exit: The percentage of RESEA participants who are in unsubsidized employment during the 2nd quarter after exit from the Employment Services (ES) program.

State specific targets based on negotiated levels of performance targets in the ES program. This process is described here:

https://wdr.doleta.gov/directives/corr_d oc.cfm?docn=3430

SECRETARY STANDARDS IN REGULATIONS0F

Acceptable Levels of

Performance

First Payment Promptness (Regulation): % of all 1st payments made within 14/21 days: Intrastate, UI, full weeks ≥87%

First Payment Promptness (Regulation): % of all 1st payments made within 35 days: Intrastate, UI, full weeks ≥93%

First Payment Promptness (Regulation): % of all 1st payments made within 14/21 days: Interstate, UI, full weeks ≥70%

First Payment Promptness (Regulation): % of all 1st payments made within 35 days: Intrastate, UI, full weeks ≥78%

Lower Authority Appeals (Regulation): % decided within 30 days of filing

≥60%

Lower Authority Appeals (Regulation): % decided within 45 days of filing

≥80%

1 The criteria for measures of Secretary Standards are currently in regulation and will remain in effect until regulation is replaced.

https://wdr.doleta.gov/directives/corr_doc.cfm?docn=3430 https://wdr.doleta.gov/directives/corr_doc.cfm?docn=3430

UI PERFORMS MANAGEMENT INFORMATION MEASURES

Secretary’s Standards First payments Intrastate full weeks, within 14/21 days First payments Intrastate full weeks, within 35 days First payments Interstate full weeks, within 14/21 days First payments Interstate full weeks, within 35 days Lower Authority Appeals Timeliness – 30 days Lower Authority Appeals Timeliness – 45 days

Tax Measures New Status Determination Timeliness ( within 90 days of Quarter Ending Date) New Status Determination Timeliness ( within 180 days of Quarter Ending Date) Successor Status Determination Timeliness (within 90 days of Quarter Ending Date) Successor Status Determination Timeliness (within 180 days of Quarter Ending Date) Contributory Employer Report Filing Timeliness Reimbursing Employer Report Filing Timeliness Secured Delinquent Contributory Reports Timeliness Secured Delinquent Reimbursing Reports Timeliness Resolved Delinquent Contributory Reports Timeliness Resolved Delinquent Reimbursing Reports Timeliness Contributory Employer Payments Timeliness Reimbursing Employer Payments Timeliness Percent of amounts due determined uncollectible- Contributory Percent of amounts due determined uncollectible- Reimbursing Percent of unpaid Contributions to amount due Percent of unpaid reimbursements to amount due Total Wage Change Resulting From Audit (Factor 1) Percent of Total Wages Audited (Annualized) Accuracy of New Status Determination Accuracy of Successor Determination Accuracy of Status inactivation Timeliness of Cashiering Accurate Identification and Resolution of Report Delinquency Accurate identification and Resolution of Accounts Receivable Audits to meet ESM Requirements Accuracy of Contribution Reports processing Accuracy of Debits and Billings of Contributory Employers Accuracy of Debits and Billings of Reimbursing Employers Accuracy of Credits and Refunds Accuracy of Benefit Charging Accuracy of Experience Rating

Cash Management Measures Average Days on Deposit Timeliness of transfer from clearing account to Trust Fund

Benefits Measures Timeliness of Payments and Nonmonetary Determinations First Payments Intrastate full weeks First Payments Interstate full weeks First Payments Intrastate, all weeks First Payments Interstate, all weeks First Payments, partial weeks First Payments, UCFE First Payments, UCX First Payments, workshare Continued Weeks Payment, all weeks Continued Weeks Payment, partial weeks Continued Weeks Payments, workshare Intrastate Separation Determinations Intrastate Nonseparation Determinations Interstate Separation Determinations Interstate Nonseparation Determinations Combined Wage Claims Timeliness Measures Combined Wage Claim Wage Transfer Combined Wage Claim Billing Combined Wage Claim Reimbursements Benefits Accuracy Measures Paid Claim Accuracy Denied Claim Accuracy Operational Overpayment Rates Benefit Payment Control Measures Fraud Overpayment Recovery Rate Non-fraud Overpayment Recovery Rate

Appeals Measures Appeals Timeliness Measures and Case Aging Measures Lower Authority Appeals Timeliness Higher Authority Appeals Timeliness Lower Authority Appeals, Case Aging Higher Authority Appeals, Case Aging Appeals Quality Measure Lower Authority Appeals Quality - Due Process

Reemployment Measures Median Earnings in the 2nd Quarter after Program Exit Quarter for RESEA Participants Reemployment Rate for all UI Eligible Participants in the 2nd Quarter After Program Exit Quarter

Macroeconomic Stabilization Measures

Recipiency Rates Exhaustion Rates

Unemployment Insurance Programs and Other Measures

Unemployment Compensation for Federal Employees (UCFE) Unemployment Compensation for Ex-Service Members (UCX) Benefit Payment Control (BPC) Internal Security (IS) UI Automation Support Account (UIASA) State Audits Benefit Accuracy Measurement (BAM) National Directory of New Hires (NDNH) Tax Performance System (TPS) Data Validation (DV) Benefits, Timeliness, and Quality (BTQ) Reporting Delinquencies UI Program Integrity