TSA Pullman PWS 2 06 2024.pdf

+++++Version 1.2 revised April 15, 2022

National Custodial Specification

SOLICITATION NUMBER:

SERVICE: Custodial and Related Services

LOCATION(S):

PERIOD OF PERFORMANCE:

SOLICITATION ISSUE DATE: ________, 20__

OFFER RECEIPT DATE/TIME: ________, 20__

TABLE OF CONTENTS

A. Solicitation/Contract Form 07 A.1 Standard Forms: 07

B. Services, Ordering and Prices 07 B.1 Description of Services: 07

C. Description/Specifications/Statement of Work 08 C.1 Objectives and Scope 08

C.1.1 The Contractor Shall 09 C.1.2 Cleaning Hours 10 C.1.3 Sustainable Cleaning 10

C.2 Sustainable Purchasing 11 C.2.1 Sustainable Product Standards 11 C.2.2 Proof of Compliance 11 C.2.3 Sustainable Cleaning Plan 12 C.2.4 Hazard Communication Plan 12 C.2.4.1 Safety Data Sheets 12

C.3 Standard Services 13 C.3.1 Interior Services 13 C.3.1.1 Floor Care 13 C.3.1.2 Carpets and Rugs 13 C.3.1.3 Floor Mats and Runners 14 C.3.1.4 Restrooms, Shower Rooms, Tenant Break Rooms, Locker Rooms, Fitness Centers, Lactation Rooms, Laboratories, Health Units, and Holding Cells 14 C.3.1.5 Fixtures 15 C.3.1.6 Surfaces 15 C.3.1.7 High-Touch Surfaces 15 C.3.1.8 Walls 16 C.3.1.9 Trash and Wastebaskets 16 C.3.1.10 Elevators, Escalators and Stairways 16 C.3.1.11 Interior Window Washing 16 C.3.1.12 Blinds and Coverings (Not Including Drapes, Curtains and Unique Coverings) 16 C.3.1.13 Fine Arts Collection 16 C.3.1.14 Historic Buildings 16 C.3.1.15 Policing Inside Areas 16 C.3.1.16 Interior and Atrium Plants (Government Furnished Plants) 17 C.3.1.17 Concessions (Cafeterias, Snack Bars and Vending Machine Areas) 17 C.3.1.18 United States Postal Space 17

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C.3.2 Exterior Services 17 C.3.2.1 Exterior Plate Glass 17 C.3.2.2 Exterior Window Washing 17 C.3.2.3 Canopies 17 C.3.2.4 Hard Surface Areas 17 C.3.2.5 Ash Receptacles and Trash Containers 17 C.3.2.6 Surfaces (Signs, Vending Machines, Tables, etc.) 17 C.3.2.7 Graffiti Removal 17 C.3.2.8 Excrement Removal (Human, Bird and Animal) 17 C.3.2.9 Policing Outside Areas 17 C.3.3 Snow and Ice Removal 17

C.4 Grounds Maintenance 17 C.4.1 Landscape Erosion Management 17 C.4.2 Grounds Maintenance Services 17 C.4.3 Composting 17 C.4.4 Trees and Shrubs 17 C.4.5 Mulching 17 C.4.6 Mowing and Edging 17 C.4.7 Leaf Removal 17 C.4.8 Overseeding, Dethatching and Plugging 17 C.4.9 Fertilization 17 C.4.10 Flowerbeds and Plants 17 C.4.11 Soil and Ground Covers 17 C.4.12 Unimproved Grounds 17 C.4.13 Fence Lines 17 C.4.14 Weeds 17 C.4.15 Irrigation 17 C.4.16 Watering 17 C.4.17 Integrated Pest Management Plan (IPM) 17

C.5 Solid Waste Management 17 C.5.1 Solid Waste Management Program 17 C.5.1.1 Excluded Waste Types 17 C.5.1.2 Solid Waste Audits 17 C.5.1.3 Solid Waste Removal and Disposal 17 C.5.1.4 Solid Waste Records and Reports 17 C.5.1.5 Pick-ups on Call 17 C.5.1.6 Recycling 17 C.5.1.7 Extent of Work 18

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C.5.1.8 Recyclable Materials Disposition 18 C.5.1.9 Recyclables 18 C.5.1.10 Pick-ups on Call 18 C.5.1.11 Recycling Containers 18 C.5.1.12 Restriction on Use 18 C.5.1.13 Recycling Proceeds 18 C.5.1.14 Solid Waste and Recycling Reports 18

C.6 Integrated Pest Management 18 C.6.1 Preventive Pest Maintenance 18 C.6.2 Initial Pest Assessment 18 C.6.3 Recommendations for Pest Management and Control 18 C.6.4 General 18 C.6.5 Pests Included and Excluded 18 C.6.6 Initial Pest Assessment 18 C.6.7 Integrated Pest Management Plan 18 C.6.8 Pesticide Application 18 C.6.9 Structural and Procedural Recommendations 18 C.6.10 Record Keeping 18 C.6.11 Manner and Time to Conduct Service 18 C.6.12 Insect Control 18 C.6.13 Rodent Control 18 C.6.14 Safety and Health 18 C.7 Exposure Control Plan 18 C.8 Contractor Pandemic Plan 19

C.9 Child Care Center 20 C.9.1 Products 20 C.9.2 Standards 20 C.9.3 Safety 20 C.9.4 Cleaning Requirements 20 C.9.5 Quality Standards for Child Care 20

C.10 Service Calls 20 C.11 Communication 22

C.11.1 Communication Plan 22 C.11.2 Meeting Requirements 22 C.11.3 Joint Service Inspections 22

C.12 Quality Control Plan (QCP) 22 C.13 Cleaning Schedule 23 C.14 Staffing Plan 24

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C.15 Above Standard Services 25 C.15.1 Carpet Extraction (Private Areas) 25 C.15.2 Interior Window Washing 25 C.15.3 Exterior Window Washing 25 C.15.4 Pressure Washing and Steam Cleaning 25 C.15.5 Tree Thinning 25 C.15.6 Government Furnished Trees and Plants 25 C.15.7 Snow and Ice Removal for Areas Requiring Heavy Equipment 25 C.15.8 Sub-Contracted Graffiti Removal 25 C.15.9 High Cleaning 25 C.15.10 Machine Strip and Wax Resilient Office Floors 25 C.15.11 Holding Cell Interiors 26 C.15.12 Cleaning/Polishing of Exterior Brass 26 C.15.13 Postal Service Floor Sealing 26 C.15.14 Additional Disinfecting of Frequently Touched Surfaces 26 C.15.15 Disinfecting In Response To a COVID-19 or Other Pandemic Incidences 26

D. Packaging and Marking 28

E. Inspection and Acceptance 28

F. Deliveries or Performance 28

G. Contract Administration Data 28

H. Special Contract Requirements 28 H.1 Contractor Responsibilities 28

H.1.1 Standards of Conduct 28 H.1.2 Supervisors 28 H.1.3 Training 28 H.1.3.1 Supervisor Training 29 H.1.3.2 Asbestos Awareness Training 29 H.1.4 Uniforms 29 H.1.5 Key Control 29 H.1.6 Qualifications of Personnel 29 H.1.7 Protection and Damage 30 H.1.8 Miscellaneous Requirements 30

H.2 Strike Contingency Plan (SCP) 30 H.3 Occupant Emergency Plan (OEP) 31 H.4 Provided By The Government (Not Identified Elsewhere in the Specification) 31

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H.5 Security Requirements and Personal Identity Verification Procedures

(Non-Classified Contract) 33 H.5.1 Fitness Determinations 34 H.5.2 Compliance with Security Requirements 34 H.5.3 Identification Responsibility 34

H.6 Identification Credential 34 H.7 Escort Requirements 35 H.8 Removal From Contract Work 35 H.9 Safeguarding and Dissemination of Controlled Unclassifed Information (CUI) 37 H. 10 Prohibited Telecommunications Equipment 38 H.11 Recording Presence 39 H.12 Government Forms 39 H.13 Other Contractors 39 H.14 Ordinances, Taxes, Permits and Licenses 39 H.15 Discrepancy in the Specifications 40 H.16 Federal Requirements 40 H.17 Space Change Methodology 40

I. Contract Clauses 41

J. List of Attachments (List of documents, exhibits and other attachments)

EXHIBIT J1: Building Information Sheet

EXHIBIT J2: Quality Assurance Surveillance Program

EXHIBIT J3: Contractor Submittals/Deliverables Chart

EXHIBIT J4: Solid Waste and Recycling Report

EXHIBIT J5: Solid Waste Audits

EXHIBIT J6: Exposure Control Plan (ECP) Example

EXHIBIT J7: Definitions

EXHIBIT J8: Wage Determination Rate Table

K. Representations, Certifications, and Other Statements of Bidders/Offerors 67

L. Instructions, Conditions, and Notice to Bidders/Offeror 67

M. Evaluation Factors for Award 67

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A. SOLICITATION/CONTRACT FORM

A.1 STANDARD FORMS:

B. SERVICES, ORDERING AND PRICES

B.1 DESCRIPTION OF SERVICES:

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C. DESCRIPTION/SPECIFICATIONS/STATEMENT OF WORK

C.1 Objectives and Scope

This is a Performance Work Statement (PWS) for Custodial and Related Services defined under the scope of this contract for Region 10, TSA Pullman. This PWS describes the minimum requirements of the U.S.

General Services Administration (GSA) and acceptable outcomes to be performed by the Custodial

Contractor (known from here on as Contractor). The contract consists of two major functional areas:

Standard and Above Standard services. All, or part of, the successful offeror’s Proposal Package may be incorporated into the contract.

Coverage Area:

Building Inventory

TSA Pullman Cleanable Flooring Type

Count sq. feet VCT Carpet No Finish Other

Restrooms (sq. ft.) -

Fixtures 0

Aisles/Common Area 319 319

Cafeteria/Break Room 200 200

Computer

Conference Rooms -

Courtrooms/Jury Room/Chambers -

Child Care -

Elevators (Total sq. ft. of all cabs) -

Elevators ( Number of Cabs) 0

Entrance/Lobbies

Excerise 0 -

Holding Cells (sq.ft.) -

Holding Cells (Number of fixtures) 0

Labs/Health -

Loading Dock -

Offices/Cubicles 337 337

Stairs -

Stairs (Number of flights) 0

Mail/Copy -

Storage/Supply/File

Total 856

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The Contractor shall closely monitor all aspects of the work, identify deficiencies and implement corrective action, without reliance on Government oversight. Custodial and related services provided by the

Contractor are arranged and contract administration is provided through one or more of the following entities: GSA’s Regional Office, Service Centers, Field Offices, or Local Offices. These entities represent the Facility Management organizations that have been adopted by GSA’s regional leadership.

GSA seeks to establish a partnering relationship with the Contractor to accomplish the program objectives in this contract. The objective of the partnering process is to provide an effective problem-finding/problem-solving management team composed of personnel from all parties responsible for maintaining the quality of our facilities, thus creating a single culture with one set of goals and objectives.

Partnering requires that all parties recognize and address those opportunities and challenges that shall be confronted to help maintain the health of the Contractor/GSA relationship. The relationship is based on trust, dedication to common goals, and an understanding of each other's individual expectations and values. The outcome of this initiative is for GSA to leverage Contractor expertise to assist GSA in accomplishing these goals and objectives.

All references incorporated herein as Web sites (URLs) are accurate as of September 2020 and may be subject to change by their web publisher. Web pages are provided to the Contractor for additional clarity. A change to any Web site specified in this contract does not change or alter the contract requirements and objectives identified herein.

C.1.1 The Contractor Shall

� Furnish all personnel, labor, equipment, materials, tools, supplies, supervision, management, training/certifications, and services, except as may be expressly set forth as Government furnished, except to the extent any of the supplies may be furnished directly by the Government under the contract, and otherwise accomplish all actions necessary to or incident to, perform and provide the work efforts described in the contract. The building(s) shall be fully staffed, beginning the first day of work under the contract and throughout the entirety of the contract, unless authorized by the

Contracting Officer (CO) or their designee.

� Maximize the use of goods, products and materials that are produced in the United States.

Telecom equipment must be in compliance with the John S. McCain National Defense

Authorization Act (NDAA) for Fiscal Year 2019, specifically NDAA 889. NDAA 889 requirements are explained further in Section H.10.

� Ensure that their employees are properly trained, licensed and/or certified to operate necessary building systems or equipment for which licensed and/or certified personnel are required by

Federal, State, or local laws; codes, permits or ordinances.

� Be responsible to make the management and operational decisions to meet the quality performance standards required under this contract.

� Use innovation, technology and other means and methods to develop and perform the most efficient cleaning services for the building.

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� Implement an effective Quality Control Plan (QCP).

� Implement an effective service call system that results in prompt, professional, and courteous resolution of tenant concerns.

� Keep the CO or their designee informed of current status of the work being performed, provide work schedules and provide other pertinent information needed.

� Reduce the environmental impacts of work performed under this contract by using environmentally sound practices, processes, and products.

� Provide training/certifications for their employees that stress stewardship and effective communication in cleaning practices. Current information on stewardship, training, educational materials and other issues can be found on the web sites including but not limited to Stewardship for the Cleaning of Commercial and Institutional Buildings (www.astm.org) and ISSA’s website

(www.issa.com).

� Coordinate with the Contracting Officer’s Representative (COR) and tenants who have restricted access spaces.

� Adhere to Architectural Barriers Act Accessibility Standards (ABAAS) requirements for all new procurements and installations related to this PWS.

C.1.2 Cleaning Hours

Cleaning shall take place between the hours of __8__ a.m. and __5__p.m. 7 days per week, 365 days per year, including holidays. Region 10, TSA Pullman.

changed unless authorized by the CO or their designee. The Contractor shall provide sufficient staffing and means to respond to service requests during the building(s) normal operating hours, stated on the Building

Information Sheet in Exhibit J1. The performance of disruptive services, including, but not limited to, vacuuming, carpet shampooing, floor waxing, shall be scheduled with GSA and, if applicable, the tenant, for a time when the space is vacant or after normal building operating hours. If the Contractor is unsure as to whether an activity will be disruptive they should check with the COR before proceeding. The Contractor shall submit a cleaning schedule that details when each cleaning activity will be performed, and what equipment will be used to perform the activity to the COR. Night time cleaning is also authorized.

C.1.3 Sustainable Cleaning

The Contractor is required to conduct custodial and related services utilizing industry best practices and guiding principles to minimize the Government’s environmental footprint.

The Contractor and their personnel shall employ practices and use products and equipment that are energy-efficient, water-efficient, minimize material resource use, and optimize indoor air quality. Examples of such practices include:

➢ Communicating the building’s sustainability performance goals and requirements, as directed by the CO or their designee.

➢ After cleaning or leaving a room that is unoccupied, turn off lights and water faucets.

[10] http://www.astm.org http://www.issa.com/

➢ Closing window blinds when practical, especially in the summer, over long weekends, and during extended closures of the building.

➢ Turning off equipment when not in use. [Note: The Contractor shall never turn off or unplug

Government equipment in the space they are cleaning without prior written approval by the CO or their designee. The Contractor must ensure that workers do not adjust mechanical equipment controls for heating, ventilation and air conditioning systems.]

➢ Notifying the CO or designee of any observed water leaks.

➢ When replacing existing equipment, strive to acquire replacement equipment in the top 25% of efficiency as per the Energy Star guidelines.

➢ Employing practices that reduce dependency on non-renewable sources of energy.

C.2 Sustainable Purchasing

The Contractor shall use safe and environmentally friendly products as referenced throughout this specification. This specification requires the Contractor to routinely wipe down all solid, high-touch

(frequently touched) surfaces with cleaning products containing soap or detergent that meet the sustainable product standards herein in Section C.2.1 and C.2.2. This requirement is compliant with guidance issued by

Centers for Disease Control and Prevention (CDC). When disinfectant products are used they must be

Environmental Protection Agency(EPA)-registered products or another product containing the same active ingredient(s) at the same or greater concentration. The Contractor must use the product in accordance with directions provided by the manufacturer. The Contractor must wear disposable gloves (e.g., latex or nitrile), facemasks (if applicable) and any additional required personal protective equipment as recommended by the manufacturer when cleaning. The Contractor shall select and track cleaning product and materials purchases as described herein.

C.2.1 Sustainable Product Standards

Federal agencies, including contractors, must comply with the sustainable purchasing requirements and the recommended specifications, standards, and ecolabels for each product category in the "Cleaning

Products" section of the Green Procurement Compilation. For most product categories in the Green

Procurement Compilation, there are links to lists of brand-name products that meet these requirements and recommendations.

The Contractor shall also ensure that: (a) Vacuum cleaners meet the Carpet and Rug Institute (CRI) Seal of

Approval https://carpet-rug.org/testing/seal-of-approval-program/certified-vacuums/. (b) Chemical concentrates that require dilutions are used whenever possible as compared to ready-to-use products.

Dilution control equipment should be utilized to ensure correct dilutions of concentrates and to protect workers from exposure to concentrated chemicals.

C.2.2 Proof of Compliance

(A) 15 days prior to the start of contract performance, the Contractor shall submit to the CO or their designee a product list and, for each product, proof of compliance with the sustainable product requirements. For product categories in the Green Procurement Compilation provided in section C.2.1 for which there are links to lists of brand-name products that meet Federal requirements, a download of the brand-name product page is sufficient proof of compliance. For other product categories, proof of compliance may include third-party certifications obtained from certifier or manufacturer websites, manufacturer product sheets, or screenshots from manufacturer or distributor catalogs or websites.

[11] https://sftool.gov/greenprocurement/green-products/5/cleaning-products/0 https://carpet-rug.org/testing/seal-of-approval-program/certified-vacuums/

(B) If the Contractor is unable to meet the sustainable product standards because a product meeting the standards cannot be acquired competitively within a reasonable time frame, does not meet reasonable performance standards, or cannot be acquired at a reasonable price, the Contractor shall provide the CO or their designee or designated representative with a short written justification for a proposed exemption.

C.2.3 Sustainable Cleaning Plan

The Contractor shall submit a sustainable cleaning plan that sets forth the procedures, products and equipment that will be used to reduce the exposure of building occupants and maintenance personnel to potentially hazardous chemical, biological and particulate contaminants. The plan shall include building-specific standards that will apply to dusting, dust mopping, dry floor cleaning, chemical handling and tracking, cleaning equipment and associated planned maintenance. Plan shall also describe how hard floor and carpet maintenance will minimize chemical use; practices for cleaning entryways; practices for the handling and storage of cleaning chemicals to minimize spills, leaks, and other mismanagement; practices related to the use of chemical concentrates and dilutions systems; personnel training; and sustainable cleaning quality control processes. The Sustainable Cleaning Plan is due to the CO or their designee within

15 calendar days before the start of the contract.

C.2.4 Hazard Communication Plan

The Contractor shall submit a hazard communication plan in accordance with the OSHA requirements in 29

C.F.R. § 1910.1200. The plan will list all chemical products proposed to be used in the performance of the contract, and include current Safety Data Sheets (SDS) for each product. The plan shall include documentation of training for all Contractor staff in the plan and the hazard communication standard. The plan shall also identify the method of labeling the Contractor will use for all chemical product containers, including secondary dispensing containers used on site. The standard requires the Contractor to maintain a copy of their written Hazard Communication Plan onsite and it must be readily available to employees. The

Hazard Communication Plan is due to the CO or their designee within 15 calendar days after the start of the contract. The sustainable cleaning and hazard communication plans may be combined into a single document at the discretion of the Contractor.

C.2.4.1 Safety Data Sheets

All new products used during the life of the contract must have Safety Data Sheets (SDS) provided to the

CO or their designee prior to bringing and/or using these products on site. The Contractor shall use only commercially available products that meet Federal, State, and local codes.

The Contractor shall maintain the SDS in a location accessible to all employees and shall advise the CO or their designee of its location. The SDS shall be available for inspection by the CO or their designee upon request. The Contractor shall take every precaution to ensure that environmentally sustainable products are used. Information can be obtained from Federal, State, and local agencies concerning safe chemical cleaning materials. An inventory list of products to be used under this contract shall be provided to the CO or their designee. This list shall be updated as necessary, with a copy provided to the CO or their designee, throughout the term of the contract. The CO or their designee shall contact the Contractor immediately if any item is deemed inappropriate for use under this contract.

C.3 Standard Services

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C.3.1 Interior Services

The Contractor shall provide interior standard services for the work items listed below.

C.3.1.1 Floor Care

The Contractor shall provide a floor maintenance schedule as part of their cleaning schedule to the CO or their designee in accordance with The Contractor’s Submittals/Deliverables Chart. The floor maintenance schedule must outline routine, periodic, and restorative tasks (stripping and refinishing).

Bare Floors: Floors, base moldings, and grout shall be clean, free of debris and other foreign matter. The floors shall maintain their natural luster and not have a dull appearance.

Wet mopping of bare floors shall be cleaned using disinfectant cleaner(s). Floors, surfaces, baseboards, and corners shall be clean and dry. Walls, baseboards, and other surfaces shall be clean with no marks from the equipment. There shall be no visible buildup of finish in corners or crevices.

Mops and cleaning rags shall be cleaned and sanitized before and after each day of use. Mops and cleaning rags used in restrooms including diapering areas in restrooms and Child Care centers shall not be used to clean any other areas.

➢ Asbestos Containing Building Material (ACBM) Floors: Reserved

➢ ADP/Data Center Floors: Damp mopping shall be the only method of wet cleaning for floors in

Automated Data Processing (ADP)/Data Center spaces.

➢ Asphalt Floors: Damp mopping shall be the only method of wet cleaning for floors containing asphalt material.

➢ Granite, Marble and Terrazzo Floors: All applicable floor areas shall be maintained in accordance with the manufacturer's recommendations.

➢ Loading Dock Floors: Reserved

➢ Wood Floors: Water solutions shall not be used on wood flooring. There shall be no dry stripping methods used on wood flooring.

➢ Additional floor types: Reserved

➢ Stripping Floors: The old finish or wax shall be removed in accordance with standard commercial practices and spots shall be eliminated. There shall be no evidence of burns or wax build-up in corners or crevices.

➢ Finishing Floors: Walls, baseboards, and other surfaces shall be free of residue and marks from equipment. Floors shall have no streaks, mop strand marks, or skipped areas. The applied finished area shall have a uniform luster.

➢ Sealing Floors: Sealant must adhere to the floor. Floor areas must be evenly coated with a slip resistant seal.

C.3.1.2 Carpets and Rugs

Extraction (Public Areas Only): Spills, crusted materials and removable spots shall be removed. Harsh brushing or scrubbing shall not be used to minimize deterioration or fuzzing to the carpets and rugs.

Cleaned areas of carpets and rugs shall be reasonably blended with surrounding carpets. The Contractor shall coordinate with the CO or their designee the times when carpet shall be cleaned. The carpet shall be dry before customers occupy the building on the next business day. The Contractor shall take measures to prevent the growth of mold and is responsible for any remediation that may be required. Moving of furniture

[13] and equipment is to be coordinated with the CO or their designee. Any furnishings or equipment moved are to be returned to their original positions.

Spot Cleaning: A spot is defined as approximately 12” X 12”. Carpet surfaces shall be free of removable spots, soiled traffic patterns, debris, gum, and crusted materials.

Vacuuming: Carpet surfaces shall be vacuumed to remove dirt, dust, and other debris. Vacuuming shall be done at a frequency that protects the carpets integrity and to reduce carpet wear. The Contractor shall utilize at a minimum HEPA vacuum cleaners that meet the requirements of the Carpet and Rug Institute’s

‘Seal of Approval Program.’

C.3.1.3 Floor Mats and Runners - Reserved

C.3.1.4 Restrooms, Shower Rooms, Tenant Break Rooms, Locker Rooms, Fitness Centers, Lactation Rooms, Laboratories, Health Units, and Holding Cells

All areas shall be cleaned in accordance with the applicable standard service requirements outlined in

Section C.3.1. These areas and surfaces shall be cleaned and disinfected using EPA registered disinfectants or another product containing the same active ingredient(s) at the same or greater concentration. Food contact surfaces such as tenant break room counters and dining tables shall be cleaned and sanitized with products safe for food contact.

Partitions, doors, vents, sills, and walls shall have no dirt, bodily fluids, waste, and graffiti. Shower curtains shall be cleaned and free of mold and dirt. Shower liners present in locker rooms shall be cleaned and free of mold and dirt. Shower liners shall be replaced at the Contractor’s expense and at a minimum of annually.

Locker exterior surfaces shall be free of dust and streaks.

Avoid cleaning of equipment in laboratories and health units that could result in damage to any surface or that could cause contamination with chemicals or infectious materials. Cleaning shall only be performed for areas and surfaces identified in writing by those responsible for managing the laboratories and health units.

The Contractor shall submit a safety plan for approval by the CO or their designee.

All areas shall be free of discarded material and trash shall be emptied to prevent the containers from overflowing.

Holding Cells: Routine cleaning of holding cells is a standard service. Holding cell interiors shall include floors, walls, fixtures and surfaces. Cleaning frequencies requested by a tenant that are above the routine standard shall be completed on a reimbursable basis and be approved by the CO or their designee. See section C.15.11 for above standard holding cell cleaning.

Dispensers: The Government shall provide dispensers, including dispensers in tenant break rooms. The

Contractor shall replenish supplies and fill dispensers as a standard service. Any Contractor provided dispensers must be approved by the CO or their designee prior to installation. The supplies for the provided dispensers shall be compatible with the dispenser’s manufacturer’s requirements. Hand soaps shall not contain antibacterial agents except where required by Federal, State, local requirements and health codes.

Monies collected from tampon and sanitary napkin dispensers shall be retained by the Contractor who shall provide and replenish the product at their expense. The Contractor shall provide dispenser batteries. In

[14] facilities where the O&M Contractor is responsible for dispenser installation, the Contractor will work with the O&M Contractor to ensure dispensers are installed in the proper location. All dispensers installed at accessible lavatories and those serving the general space must meet the requirements for operable parts in the Architectural Barriers Act Accessibility Standards (ABAAS section F205 ) to ensure use by people with disabilities.

Receptacles: The Government shall provide receptacles. The Contractor, with proper training in blood borne pathogens, shall wear disposable gloves to empty, clean, and disinfect all sanitary napkins and waste receptacles. Sanitary napkin disposal containers shall be lined with new receptacle bags.

Equipment: All vinyl surfaces of exercise equipment and exercise mats shall be wiped clean and have no dust, dirt, and spots. Cleaning shall be performed under and around without moving or lifting items.

C.3.1.5 Fixtures

All fixtures (washbasins, urinals, modesty panels, toilets, shower stalls, etc.) shall be cleaned and disinfected. All fixtures shall maintain a high level of luster and have no dirt, mold, mildew, streaks, or encrustation.

Drinking Fountains/ Bottle Filling Stations: All fountains and bottle filling stations shall be cleaned, disinfected, free of dirt, watermarks, and other debris or encrustations.

C.3.1.6 Surfaces

Horizontal Surfaces: Routinely wipe down all solid, high-touch (frequently touched) surfaces with cleaning products containing soap or detergent. All horizontal surfaces (within approximately 10 feet from the floor) shall be wiped clean and free of dust, dirt, or smudges. Cabinets and desks with papers, computers, and keyboards shall not be disturbed.

Metal, Brass, Woodwork, and Stainless Steel: Surfaces (including corners, crevices, moldings, ledges, handrails, grills, doors, door knobs, door frames, kick plates, etc.) shall be wiped cleaned and have no dirt, dust, streaks, spots, or smudges.

Glass Cleaning: All glass, clear partitions, mirror surfaces, bookcases, and other glass (within approximately 10 feet from the floor) shall be cleaned and free of dirt, dust, streaks, smudges, watermarks, spots, and shall not be cloudy. There shall be no water spots on the glass or adjacent fixtures and furniture. All interior plate glass (to include glass over and in vestibule doors, all plate glass around entrances, lobbies, and vestibules) shall be cleaned and have no dirt, streaks and shall not be cloudy.

C.3.1.7 High-Touch Surfaces

The Contractor must routinely wipe down all solid, high-touch (frequently touched) surfaces with cleaning products containing soap or detergent that meet the sustainable product standards in Section C.2.1 and

C.2.2 in this specification. This requirement is compliant with guidance issued by Centers for Disease

Control and Prevention (CDC), which include the routine cleaning of all high-touch (frequently touched) surfaces. The Contractor must wear disposable gloves (e.g., latex or nitrile), facemasks (if applicable) and any additional required personal protective equipment as recommended by the product manufacturer when cleaning. Cleaning products and applications should be chosen so as not to damage interior finishes or furnishings, including GSA’s fine arts collections and murals, and historic materials and finishes.

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“Routinely,” for purposes of this scope, is defined as being in accordance with applicable guidance from the

CDC, but shall not be less frequently than once daily or once per shift where custodial services are provided for during more than one shift. Daily is defined as the normal operating hours where the custodial contractor is currently performing the standard services.

Examples of high-touch (frequently touched) surfaces include, but are not limited to the following:

handrails, door knobs, access control panels, light switches, countertops, water faucets and handles, elevator buttons, sinks, toilets and control handles, table tops, restroom stall handles, toilet paper and other paper dispensers, door handles and push plates, and water cooler and drinking fountain controls.

Individual occupant agencies, not the custodial contractor, are responsible to provide their own products

(such as disposable wipes) and to perform cleaning and/or disinfecting of their agency-owned equipment, such as telephones, computers, keyboards, docking stations, computer power supplies, computer mouse devices, personal fans and heaters, and desk lighting.

C.3.1.8 Walls

All wall surfaces shall be cleaned and free of dirt, spots, smudges, and marks. Cleaning shall not cause discoloration.

C.3.1.9 Trash and Wastebaskets

All trash and recycling (including restrooms) shall be collected and removed to a location designated by the

CO or their designee. Trash and recycling containers shall be emptied, kept clean, and odor-free. Plastic liners for all trash and debris containers shall not be torn, worn, or contain residue.

C.3.1.10 Elevators, Escalators and Stairways - Reserved

C.3.1.11 Interior Window Washing

The windows shall be cleaned and free of dirt, streaks, and shall not be cloudy. Window sashes, sills, woodwork, and other surroundings of glass shall be wiped clean and free of drippings. Windows shall be cleaned once per year. Cleaning frequencies requested by a tenant that are above the ‘once per year’ standard shall be completed on a reimbursable basis and be approved by the CO or their designee.

Exterior and interior window washing shall be coordinated to maximize cost effective operations as directed by the CO or their designee. In the event there is blast protection film, the Contractor shall follow the manufacturer's recommendations for appropriate window cleaning methods. The Contractor shall comply with ANSI/IWCA I-14.1, and all Federal, State and local regulations.

C.3.1.12 Blinds and Coverings (Not Including Drapes, Curtains and Unique Coverings)

Dusting of Blinds and Coverings: All blinds, coverings, cord tapes, and valances shall be wiped clean and have no dust and spots. Blinds and coverings that are not operating properly shall be reported to the CO or their designee for repair.

C.3.1.13 Fine Arts Collection - Reserved

C.3.1.14 Historic Buildings - Reserved

C.3.1.15 Policing Inside Areas - Reserved

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C.3.1.16 Interior and Atrium Plants (Government Furnished Plants) - Reserved

C.3.1.17 Concessions (Cafeterias, Snack Bars and Vending Machine Areas) - Reserved

C.3.1.18 United States Postal Space - Reserved

C.3.2 Exterior Services - Reserved and are not part of this contract

C.3.2.1 Exterior Plate Glass - Reserved

C.3.2.2 Exterior Window Washing - Reserved

C.3.2.3 Canopies - Reserved

C.3.2.4 Hard Surface Areas - Reserved

C.3.2.5 Ash Receptacles and Trash Containers - Reserved

C.3.2.6 Surfaces (Signs, Vending Machines, Tables, etc.) - Reserved

C.3.2.7 Graffiti Removal - Reserved

C.3.2.8 Excrement Removal (Human, Bird and Animal) - Reserved

C.3.2.9 Policing Outside Areas- Reserved

C.3.3 Snow and Ice Removal - Reserved

C.4 Grounds Maintenance - Reserved

C.5 Solid Waste Management - Reserved

C.5.1 Solid Waste Management Program - Reserved

C.5.1.1 Excluded Waste Types - Reserved

C.5.1.2 Solid Waste Audits - Reserved

C.5.1.3 Solid Waste Removal and Disposal - Reserved

C.5.1.4 Solid Waste Records and Reports - Reserved

C.5.1.5 Pick-ups on Call - Reserved

C.5.1.6 Recycling - Reserved

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C.5.1.7 Extent of Work - Reserved

C.5.1.8 Recyclable Materials Disposition - Reserved

C.5.1.9 Recyclables - Reserved

C.5.1.10 Pick-ups on Call - Reserved

C.5.1.11 Recycling Containers - Reserved

C.5.1.12 Restriction on Use - Reserved

C.5.1.13 Recycling Proceeds - Reserved

C.5.1.14 Solid Waste and Recycling Reports - Reserved

C.6 Integrated Pest Management - Reserved

C.6.1 Preventive Pest Maintenance - Reserved

C.6.2 Initial Pest Assessment - Reserved

C.6.3 Recommendations for Pest Management and Control - Reserved

C.6.4 General - Reserved

C.6.5 Pests Included and Excluded - Reserved

C.6.6 Initial Pest Assessment - Reserved

C.6.7 Integrated Pest Management Plan - Reserved

C.6.8 Pesticide Application - Reserved

C.6.9 Structural and Procedural Recommendations - Reserved

C.6.10 Record Keeping - Reserved

C.6.11 Manner and Time to Conduct Service - Reserved

C.6.12 Insect Control - Reserved

C.6.13 Rodent Control - Reserved

C.6.14 Safety and Health - Reserved

C.7 Exposure Control Plan

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The Contractor shall establish and implement an Exposure Control Plan (ECP) to protect Contractor staff, building occupants and visitors from contamination, illness or injury by bacteria, viruses and other infectious agents during custodial tasks. The ECP is a written document that specifies the processes and procedures to be used by the Contractor when working with or around infectious materials. The ECP is a living document and may be subject to change depending on the needs of the contract, and changes in staff or building conditions. The ECP shall include the following, at a minimum:

➢ Whether the Contractor proposes to use staff or subcontract support to perform cleaning of various biological materials or waste in various circumstances including, but not limited to the following:

○ Blood on any surface

○ Blood, vomit or feces in restrooms

○ Blood or vomit on carpet surfaces

○ Flooding that includes sewage

○ Animal, pigeon and other avian excrement outside the building

○ Minor flooding or drain water backups that may contain blackwater*

*water from toilets and bathrooms that likely contain feces and/or urine

○ Used medical sharps

➢ Documentation of training in the OSHA bloodborne pathogens act (29 C.F.R. § 1910.1030) and

CDC guidelines for any staff designated to perform the aforementioned cleaning.

➢ A list of the personal protective equipment to be used by staff in performing cleaning and disposal of biological materials or waste.

➢ A description of the procedures to be followed by staff when encountering blood, vomit, sewage, or excrement in the course of their duties. Procedures for cleaning up black water or grey water

(i.e. Category 2 or 3) and impacted building materials shall be in accordance with ANSI/IICRC

S-500 Standard and Reference for Professional Water Damage Restoration.

➢ A description of the procedures to be followed by staff when encountering mold in the course of their duties, in accordance with the USEPA Mold Remediation in Schools and Commercial

Buildings (EPA-402-K-01-001)

The Contractor shall submit their ECP for approval by the CO or their designee. An example ECP can be found in Exhibit J6.

C.8 Contractor Pandemic Plan

The Contractor shall provide a ‘Contractor Pandemic Plan’. The Government must identify and plan for safeguards for its employees, contractors and visitors, and provide for continued operations in the event of a pandemic. The Contractor shall prepare an action plan on how they will protect building occupants and help prevent and reduce the spread and mitigate the potential effects of a pandemic event on custodial and related services. Given the unpredictable length and severity of a pandemic, the Contractor’s plan shall link their planned actions to the periods and phases established by the World Health Organization for a pandemic cycle and to the guidance provided by CDC.

The Contractor shall submit the pandemic plan to the CO or their designee within thirty (30) calendar days of the start of the contract. During a declared pandemic the Government reserves the right to substitute disinfectant cleaners for non-disinfectant cleaners and to change cleaning protocols when required by the

Centers for Disease Control and Prevention.

The Contractor's Pandemic Plan shall include the following, at a minimum:

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➢ Identify key Contractor personnel and their credentials for such an event

➢ Specify, require and provide Contractor employees with appropriate training to fully address cleaning requirements during pandemic events

➢ Explain how Contractor staff will communicate with and provide reporting and status updates to the

Government

➢ Provide a contingency (backup personnel) to continue services if Contractor staff get sick and are unable to work

➢ Identify those procedures that ensure compliant, timely, effective, and safe disinfectant cleaning practices

➢ Specify the type of PPE and how it will be used by Contractor staff

➢ Provide protocols to ensure that the Contractor has sufficient supplies of cleaners, PPE, and disinfectants

Reference material can be found at the links below:

➢ For information on the phases of a pandemic cycle see http://www.who.int/csr/resources/publications/influenza/whocdscsredc991.pdf.

➢ For CDC guidance see https://www.cdc.gov/.

➢ See components of Pandemic Planning at https://www2.ed.gov/admins/lead/safety/emergencyplan/pandemic/planning-guide/basic.pdf.

➢ A template for developing a Pandemic Plan is located at https://www.fema.gov/media-library-data/1396880633531-35405f61d483668155492a7cccd1600b/

Pandemic_Influenza_Template.pdf.

C.9 Child Care Center - Reserved

C.9.1 Products - Reserved

C.9.2 Standards - Reserved

C.9.3 Safety - Reserved

C.9.4 Cleaning Requirements - Reserved

C.9.5 Quality Standards for Child Care - Reserved

C.10 Service Calls

Contractor shall provide adequate staff to respond to service calls during building(s) operating hours

(Reference Exhibit J1) and during the Contractor’s regular cleaning schedule. Historically, custodial related service calls for this building(s) have been ____ hours per month. Contractors shall detail in their Quality

Control Plan (QCP) how they will monitor and respond to service calls.

Service calls shall be monitored and satisfactorily responded to in a timely manner. The Contractor shall include a method of recording customer calls, the time to complete the service call, and the corrective action taken. These records shall be made available for review by the CO or their designee.

The O&M contractor is responsible for data input into the government furnished NCMMS system, including

[20] http://www.who.int/csr/resources/publications/influenza/whocdscsredc991.pdf http://www.who.int/csr/resources/publications/influenza/whocdscsredc991.pdf https://www.cdc.gov/ http://www.ed.gov/admins/lead/safety/emergencyplan/pandemic/planning-guide/basic.pdf https://www2.ed.gov/admins/lead/safety/emergencyplan/pandemic/planning-guide/basic.pdf https://www.fema.gov/media-library-data/1396880633531-35405f61d483668155492a7cccd1600b/Pandemic_Influenza_Template.pdf https://www.fema.gov/media-library-data/1396880633531-35405f61d483668155492a7cccd1600b/Pandemic_Influenza_Template.pdf https://docs.google.com/document/d/1AAkvLIun147jX5f-lQMlpDJ68k8yw-ciuJdP3iFGE68/edit#heading=h.2d51dmb https://docs.google.com/document/d/1AAkvLIun147jX5f-lQMlpDJ68k8yw-ciuJdP3iFGE68/edit#heading=h.1a346fx https://docs.google.com/document/d/1AAkvLIun147jX5f-lQMlpDJ68k8yw-ciuJdP3iFGE68/edit#heading=h.1a346fx custodial related service calls. The Custodial Contractor will work with the O&M contractor to track and respond to service requests from the time the request is received through to completion and closeout.

The Contractor shall provide a means to receive custodial related service requests twenty four (24) hours a day by means of telephone or email. The Contractor shall provide adequate staff to respond to service requests during normal building operating hours. Upon receiving a service request (either from the

Customer Service Desk (CSD) or equivalent), the Contractor must document the following:

➢ Time the request was received

➢ Requesting person’s name and phone number

➢ Location of the service

➢ Time the service was completed

➢ Corrective action taken

➢ Reason for any deferred requests

The Contractor shall report via email, at a minimum daily, to the Contracting Officer’s Representative (COR) and Customer Service Desk the status of all service requests received. The report shall include the time the call was received, the time the service was completed, and the corrective action taken. In addition to the monthly reporting requirement, these records shall be made available for review by the COR at any time.

The Contractor shall respond to all service call requests (custodial issues, rearranging furniture and furnishings, special event support, etc.) using building specific service call procedures. The Contractor shall respond to normal service calls during normal business hours within 1 hour, or sooner if possible, and shall remedy all service calls within 12 hours, unless granted written permission from the COR for an extension.

If a service call is deemed an emergency, the Contractor shall respond within 5 minutes during normal working hours, and within 1 hour after hours.

At the close of each business day, the Contractor must report via email to the COR and CSD the status of all service requests received regardless of the method. In addition to the daily reporting requirement, these records must be made available for review by the COR at any time and must be kept for the duration of the contract. The Custodial Contractor shall fully cooperate and work in conjunction with the CSD to ensure seamless and timely resolution of service requests.

For emergency service requests, the costs shall only be reimbursed to the Contractor if the request is outside of the building's operating hours and outside the Contractor’s regular cleaning schedule. Service calls that the COR determines to be urgent (spilled water in traffic areas, lack of toilet supplies, etc.) shall be handled immediately.

The Contractor shall respond to all service call requests (custodial issues, special event support, etc.) using building specific service call procedures. Contractor shall detail in its quality control plan how it will monitor and respond to service calls.

At locations where the use of the Government's NCMMS system is not a viable option, the Contractor shall include a method of recording customer calls, the time to complete the service call, and the corrective action taken. These records shall be made available for review by the CO or their designee.

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C.11 Communication

C.11.1 Communication Plan

The Contractor shall prepare and provide to the CO or their designee a communication plan, detailing how the Contractor plans to provide ‘clear and effective’ communications with GSA using technology (two-way digital communication) to receive and respond to service calls, emergencies, status of projects, etc. The

Contractor shall provide key operational personnel (managers or supervisors) with portable electronic means to communicate with GSA for service calls, emergencies, status updates of projects, etc.

Communication devices must be compatible with GSA devices. If not compatible, the Contractor shall provide to the Government a device or devices for their use. The plan shall be submitted as part of the proposal package for the Government’s review and approval. All telecommunication devices shall comply with Section 889 of NDAA FY 2019 requirements which are detailed in Section H.10.

C.11.2 Meeting Requirements

The Contractor shall participate in GSA, tenant meetings, quality control meetings, and partnering meetings when requested by the CO or their designee. The meetings may be scheduled with the objective of communicating program specific information, performance, quality control, quality assurance, work that will impact the tenants, etc. Each partnering session will be held in person at a mutually agreed time and location.

C.11.3 Joint Service Inspections

The Contractor shall accommodate all requests by the Government to participate in the Contractor’s inspection of work performed by Contractor personnel. Scheduling for these joint inspections shall be coordinated through the CO or their designee. This inspection shall be used with other measures of performance in discussions on Contractor performance during the Quality Control Meetings.

C.12 Quality Control Plan (QCP)

Evaluations of the Contractors work shall be based on the standards in this Section and conducted in accordance with the Government’s Quality Assurance Surveillance Plan (QASP). The Contractor shall develop and submit an initial QCP in the initial proposal package and a finalized QCP no later than fifteen

(15) calendar days prior to contract start.

The Contractor shall establish and implement a complete QCP to ensure the requirements of the contract are met. The QCP is a written document that specifies a system for determining whether or not cleaning service requirements are being met and identifying and correcting deficiencies in the quality of services before the level of performance becomes unacceptable. The QCP also identifies opportunities where the

Contractor can make improvements on how services are provided.

The QCP is a living document and may be subject to change depending on the needs of the contract. The Contractor shall be obligated to adhere to the QCP. The QCP will be utilized by the

Government in conjunction with the QASP to effectively assess the Contractor's performance to ensure that the services performed meet contract standards. If the contract is modified to the extent where a change in the QCP is necessary, the Contractor is required to provide an updated QCP and listing of current employees to the CO or their designee for review and acceptance.

The QCP shall at a minimum include the following:

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➢ How the Contractor will control the quality and quantity of supplies and services.

➢ Define the roles and responsibilities of the Contractor’s operating personnel.

➢ How project management, inspections, plan implementation, process improvement changes, and correction of deficiencies in this contract will be accomplished.

➢ An inspection plan or checklist tailored to the specific building(s) being cleaned and serviced under this contract. The inspection plan or checklist shall detail how services at the work site shall be inspected to ensure that the outcome of the work meets all the quality standards set forth in the contract and shall include, but is not limited to:

○ Date of inspection performed

○ Location of inspection

○ Description of findings

○ Description of action(s) taken (if necessary)

○ Signature and date of completion

➢ A written training program to ensure that the Contractor’s employees are capable of successfully accomplishing all work task(s) under this contract.

➢ A Strike Contingency Plan for separation of employees and employee absences.

➢ How Contractor shall monitor deficiencies of work output in relation to the performance standards, methods of informing employees of deficiencies in their area(s) of responsibility, and a process to ensure that the deficiencies are corrected and do not recur.

➢ How Contractor shall measure…