solarWinds0816_a.doc

Tactical Operations Division

Office of Strategic Technology

Performance Work Statement

Renewal SolarWinds Software Licenses and Support

Title: Solarwinds Requiring Activity: United States Marshals Service, Tactical Operations Division, Office of Strategic Technology, Solarwinds ID# SW21751693

1. Introduction: This request states the requirements for the procurement of the SolarWinds software licenses and 1 year product support.

2. Background: SolarWinds is a comprehensive suite that provides diagnostic, performance and monitoring tools in a unified product. In a modular framework the tools are managed through a unified user interface and can provide threshold, performance and capacity based alerting.

3. Program Objectives and Scope of Work: The contractor shall provide all software and services requested in this contract including 1 year U.S. Federal Production Support/Subscription for each of the products.

Software required is listed below:

- Annual Maintenance Renewal PoP: 8/23/2016 through 8/22/2017

- Annual Maintenance Renewal

Annual Maintenance Renewal

Annual Maintenance Renewal

- Annual Maintenance Renewal

PoP: 8/23/2016 through 8/22/2017

Annual Maintenance Renewal

PoP: 8/23/2016 through 8/22/2017

Annual Maintenance Renewal

PoP: 8/23/2016 through 8/22/2017

Annual Maintenance Renewal

PoP: 8/23/2016 through 8/22/2017

PoP: 8/23/2016 through 8/22/2017

PoP: 9/11/2016 through 8/22/2017

PoP: 2/10/2017 through 8/22/2017

PoP: 3/12/2017 through 8/22/2017

The requested SolarWinds U.S. Federal Technical Support at a minimum should include the following:

a) Global, 24x7x365 support for Severity 1 issues

b) Unlimited number of support requests

c) Remote Support

d) Online access to documentation and technical resources, knowledge base, discussion forums

e) Product updates and upgrades

f) An exclusive telephone number for use by U.S. Federal customer’s only, giving access to SolarWinds technical support engineers who are physically located, and are citizens of, the U.S.A.

g) Target Response Times:

a. Critical (Severity 1) – 30 minutes or less: 24x7

b. Major (Severity 2) – 4 business hours

c. Minor (Severity 3) – 8 business hours

d. Cosmetic (Severity 4) – 12 business hours

4. Deliverables:

The Vendor must provide written and/or electronic notification stating that all subject items in this contract are available or delivered. Notification shall include any serial numbers, licenses, credits, and/or account numbers assigned to the software packages, thereby allowing the Government to contact the vendor for the contracted technical support or professional services, as required.

The vendor shall warrant that all products and software are new and certify prior to award that all SolarWinds software packages to be delivered shall be licensed originally to buyer as the original licensee authorized to use SolarWinds software. The vendor confirms to have sourced all SolarWinds products provided under this contract directly from SolarWinds or through SolarWinds authorized channels only. The vendor shall make the End User (Government) customer clearly known to SolarWinds so that warranty and service contract information can transfer to the appropriate party. Prior to payment authorization, the Government intends to confirm with SolarWinds that all software provided under this contract has been sourced through authorized channels only and that all warranties/support are transferrable to the Government. The contractor is required to provide all hardware/software licenses for the items to be delivered under this contract within fifteen days after date of award. Incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2005-27. FAR 52.212-1 Instructions to Offerors--Commercial Items applies.

5. Security/Sensitivity: All work associated with this SOW is UNCLASSIFIED.

Sensitivity – No access is required for non-U.S. citizen government and contractor personnel.

6. Government Furnished Equipment (GFE)/Government Furnished Information (GFI) Government Furnished Software (GFS): N/A

7. Other Direct Costs: N/A

8. Contract Type: Firm Fixed Price

9.10. Contracting POC: The POC for any contracting issues is:

Name: Angela Price Organization: United States Marshals Service Tactical Operations Division Office of Strategic Technology

Address: 101 W. Broadway Suite 450 San Diego, CA 92101

Phone: (619)546-5328

E-mail: Angela.Price3@usdoj.gov

11. Document Review: N/A

12. Document Deliverable Criteria: N/A

13. Other Pertinent Information or Special Considerations: N/A

14. Contractor Travel: N/A

15. Section 508 Accessibility standards:

The following Section 508 Accessibility Standards (Technical Standards and Functional Performance Criteria) are applicable to this acquisition:

Applicable Section 508 Product Requirements Technical Provisions

1194.21 Software Applications and Operating Systems

Functional Performance Criteria 1194.31- Functional Performance Criteria

Information, Documentation, and Support

1194.41 - Information, Documentation, and Support

The contractor shall complete and submit the Government Product/Service Accessibility Template (GPAT) for this requirement and submit it along with the quote.

16. Invoices – Invoices shall be submitted electronically:

Name: Angela Price

Organization: United States Marshals Service Tactical Operations Division Office of Strategic Technology

Address: 101 W. Broadway Suite 450 San Diego, CA 92101

Phone: (619)546-5328

E-mail: Angela.Price3@usdoj.gov

17. Requested Delivery: The contractor shall deliver the items/software listed above no later than 15 days from contract award. The Period of Performance for the maintenance/support shall commence on award date and continue for a period of one year.

18. Place of Performance: The contractor shall deliver all items/equipment to:

United States Marshals Service

Office of Strategic Technology 8720 Morrisette Drive Springfield, VA 22152 ATTN: Joe Nazari Email : joe.nazari@usdoj.gov