TN_Telecommunication_Relay_Services.pdf
PDF 53 KB Posted
- Attached to
- TN Telecommunication Relay Services - UPDATED
- Solicitation number
- Event 31611-13767
- Issued by
- Davidson County, Tennessee
About this file
This is a Request for Bid issued by the Tennessee Public Utility Commission for Telecommunication Relay Services to provide conversation-minute-based relay services for deaf, hard-of-hearing, deaf-blind, and speech-impaired individuals throughout Tennessee. The procurement seeks bids for 66,666.667 conversation minutes of relay services that must be accessible 24/7 through the "711" dialing code, supporting intrastate, interstate, international, and emergency calls. The bid submission period opened November 4, 2025, at 1:09 p.m. CST and closes November 28, 2025, at 4:30 p.m. CST through the EDISON procurement system. Written questions from bidders must be submitted by November 13, 2025. The contract term is two years with a maximum total duration, including potential extensions, not to exceed 60 months. All bids must be submitted electronically and bidders are advised not to wait until the final day to post bids due to system inactivity timeouts. The procurement contact is Stephen Seibert at the Tennessee Public Utility Commission, reachable at 615-253-2187 or stephen.seibert@tn.gov.
Pricing will be evaluated on a per-minute basis with pricing to remain firm and fixed for the entire contract term, and the State will award a single contract to the lowest-cost respondent meeting all specified requirements. Bidders must be certificated Tennessee telecommunications providers capable of meeting all Federal Communications Commission compliance requirements and must maintain comprehensive insurance coverage including workers' compensation, commercial general liability, and automobile liability with specified minimum limits. Contractors are required to maintain an 85% answer time for calls within ten seconds, employ adequate Communication Assistants, and operate telecommunications service relay centers within the United States. Historical usage data indicates declining call volumes, dropping from 68,216 minutes in 2023 to 54,548 minutes in 2024. Outreach and marketing expenses are capped at $20,000 annually. The contract is subject to state fund appropriation, and the State reserves the right to terminate the agreement with 30 days' written notice. No specific set-aside designations for disadvantaged enterprises are mentioned in the solicitation.
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Event Description Procurement Contact: Stephen Seibert p. 615-253-2187.
Email: Stephen.Seibert@tn.gov
READ THE ENTIRE BID, including the Event Details, Specifications, and Terms and Conditions and any other attachments.
If the Review and bid on this event link included in the e-mail notification does not work, please go to https://sso.edison.tn.gov/psp/paprd/SUPPLIER/SUPP/h/?tab=PAPP_GUEST Log in with your vendor ID and password in order to search bid opportunities.
NOTE: Need help with EDISON? Call the Edison HELP Desk at 866-376-0104 or 615-741-4357
Please do not wait until the last day to POST YOUR BID. The Edison system will sign you out after 30 minutes of inactivity. Your password expires EVERY 90 DAYS. It is the responsibility of the Edison User (bidder/vendor) to maintain their own profile information (Email address, phone numbers, address or contacts) and to continue to keep it current by logging into the Supplier Portal and making changes as needed.
Supplier Portal link: https://sso.edison.tn.gov/psp/paprd/SUPPLIER/SUPP/h/?tab=PAPP_GUEST (Maintain supplier information)
Central Procurement Office Website: https://www.tn.gov/generalservices/procurement.html
The website is constantly being updated with information to assist the agencies and vendors; you are encouraged to visit the website frequently.
General Questions Question UOM Best Worst Response Please enter the number of days, from the bid opening date, after which your bid offer will expire: 0
Required: Yes Mandatory Response:No
Response Comments
We ask that you take a few short minutes to complete this survey. The purpose of this survey is to capture Respondents' assessments of CPO procurement processes.
Your responses will remain anonymous, and will have no bearing or consideration on contract award.
https://www.surveymonkey.com/r/stateoftncpocustomer
Required: No Mandatory Response:No
Event Details
Bidder: PUBLIC EVENT DETAILS
Submit To: TN Public Utility Commission Call for Shipping Information United States
Contact: Stephen Seibert Phone: (615) 253-2187 Email: stephen.seibert@tn.gov
PeopleSoft Strategic Sourcing Event ID Format Type Page 31611-0000013767 Sell RFx 1 Event Round Version 1 1 Event Name TN Telecommunication Relay Services Start Time Finish Time
11/04/2025 13:09:27 CST 11/28/2025 16:30:00 CST
Event Currency: US Dollar Bids allowed in other currency: No
Response Comments
Question UOM Best Worst Response
The Respondent affirms the following statement, as required by the Iran Divestment Act Tenn. Code Ann. § 12-12-111: "By submission of this response, each Respondent and each person signing on behalf of any Respondent certifies, and in the case of a joint response each party thereto certifies as to its own organization, under penalty of perjury, that to the best of its knowledge and belief that each Respondent is not on the list created pursuant to Tenn. Code Ann.
§ 12-12-106." For reference purposes, the list is currently available online at:
https://www.tn.gov/generalservices/procurement/central-procurement-office--cpo-/library-/public-information-li brary.html
Required: Yes Mandatory Response:No
Response Comments
Please list the following information:
List the Contract Administrator's Name List the Contract Administrator's Address List the Contract Administrator's Phone Number List the Respondent's Toll Free Phone Number List the Contract Administrator's Pager or Cell Number List the Contract Administrator's Email Address List the Respondent's Website
Required: Yes Mandatory Response:No
Response Comments
Event Details (cont.)
Bidder: PUBLIC EVENT DETAILS
Submit To: TN Public Utility Commission Call for Shipping Information United States
Contact: Stephen Seibert Phone: (615) 253-2187 Email: stephen.seibert@tn.gov
PeopleSoft Strategic Sourcing Event ID Format Type Page 31611-0000013767 Sell RFx 2 Event Round Version 1 1 Event Name TN Telecommunication Relay Services Start Time Finish Time
11/04/2025 13:09:27 CST 11/28/2025 16:30:00 CST
Question UOM Best Worst Response
I (we) agree to strictly abide by all the statutes and terms contained in the rules of the Department of General Services, Central Procurement Office, which are by reference made a part hereof, in addition to the special terms, conditions and specifications embodied in the invitation to bid.
IMPORTANT: By Selecting YES, the bidder certifies compliance with the above and further certifies that this bid is made without collusion or fraud. Yes
Required: Yes Mandatory Response:Yes
Response Comments
Event Details (cont.)
Bidder: PUBLIC EVENT DETAILS
Submit To: TN Public Utility Commission Call for Shipping Information United States
Contact: Stephen Seibert Phone: (615) 253-2187 Email: stephen.seibert@tn.gov
PeopleSoft Strategic Sourcing Event ID Format Type Page 31611-0000013767 Sell RFx 3 Event Round Version 1 1 Event Name TN Telecommunication Relay Services Start Time Finish Time
11/04/2025 13:09:27 CST 11/28/2025 16:30:00 CST
Line Details Line: 1 Item ID: Line Qty: 66666.667 UOM: Minute Bid Qty: 66666.667 Required: Yes Reserve Price: No
Description: TN Relay Service Conversation Minutes
Question UOM Best Worst Response What is the unit price of this item?
Required: No Mandatory Response: No
Response Comments
Event Details (cont.)
Bidder: PUBLIC EVENT DETAILS
Submit To: TN Public Utility Commission Call for Shipping Information United States
Contact: Stephen Seibert Phone: (615) 253-2187 Email: stephen.seibert@tn.gov
PeopleSoft Strategic Sourcing Event ID Format Type Page 31611-0000013767 Sell RFx 4 Event Round Version 1 1 Event Name TN Telecommunication Relay Services Start Time Finish Time
11/04/2025 13:09:27 CST 11/28/2025 16:30:00 CST
Bidder Information Firm Name:
Name: Signature: Date:
Phone #: Fax #:
Street Address:
City & State: Zip Code:
Email:
Event Details (cont.)
Bidder: PUBLIC EVENT DETAILS
Submit To: TN Public Utility Commission Call for Shipping Information United States
Contact: Stephen Seibert Phone: (615) 253-2187 Email: stephen.seibert@tn.gov
PeopleSoft Strategic Sourcing Event ID Format Type Page 31611-0000013767 Sell RFx 5 Event Round Version 1 1 Event Name TN Telecommunication Relay Services Start Time Finish Time
11/04/2025 13:09:27 CST 11/28/2025 16:30:00 CST
Appendix A - Line Specifications Line: 1 Item ID: Line Qty: 66666.667 UOM: Minute Description: TN Relay Service Conversation Minutes
Item Specifications
Manufacturer:
Mfg Item ID:
Item Length: 0 Item Height: 0 Item Width: 0 Dimension UOM:
Item Volume: 0 Volume UOM:
Item Weight: 0 Weight UOM:
Item Size: Item Color:
Shipping Information
Schedule: 1 Ship To: TN PUBLIC UTILITY COMMISSION
502 DEADERICK ST
4TH FLOOR
NASHVILLE TN 37243
United States
Quantity: 66666.667 Due Date: 11/09/2025 Freight Terms:
Ship Via: Best Option Available
Event Details (cont.)
Bidder: PUBLIC EVENT DETAILS
Submit To: TN Public Utility Commission Call for Shipping Information United States
Contact: Stephen Seibert Phone: (615) 253-2187 Email: stephen.seibert@tn.gov
PeopleSoft Strategic Sourcing Event ID Format Type Page 31611-0000013767 Sell RFx 6 Event Round Version 1 1 Event Name TN Telecommunication Relay Services Start Time Finish Time
11/04/2025 13:09:27 CST 11/28/2025 16:30:00 CST
Appendix B - Terms & Conditions
1. The undersigned acknowledges that all submitted information and documentation will become the property of the state of Tennessee. The undersigned also affirms that the information given above is true, accurate, and includes pertinent information necessary to identify and explain the operation of this organization to the best of my knowledge and is in no way misleading.
2. Should any data change in the future, the Supplier agrees to immediately submit the correct information electronically through the State's Supplier Portal.
If the information will be submitted in writing please mail to the following address:
Department of Finance and Administration 312 Rosa L. Parks Ave.
21st Floor Tennessee Tower ATTN: Supplier Maintenance Nashville, TN 37243
3. No person on the grounds of handicap or disability, age, race, color, religion, sex, national origin, creed, or any other classification protected by Federal and/or Tennessee State constitutional and/or statutory law shall be excluded from participation in, or denied benefits of, or be otherwise subjected to discrimination in the performance of the Contract or in the employment practices of the Contractor. The Contractor shall, upon request, show proof of such non-discrimination, and shall post in conspicuous places, available to employees and applicants, notices of non-discrimination.
Last Updated: 08/30/2016
Event Details (cont.)
Bidder: PUBLIC EVENT DETAILS
Submit To: TN Public Utility Commission Call for Shipping Information United States
Contact: Stephen Seibert Phone: (615) 253-2187 Email: stephen.seibert@tn.gov
PeopleSoft Strategic Sourcing Event ID Format Type Page 31611-0000013767 Sell RFx 7 Event Round Version 1 1 Event Name TN Telecommunication Relay Services Start Time Finish Time
11/04/2025 13:09:27 CST 11/28/2025 16:30:00 CST
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