Section_J_-_Section_J_Attachment_-_B.2_LABOR_CATEGORY_DESCRIPTIONS.pdf

Instructions TIRNO-16-R-00026 Source Selection Information, See FAR 3.104

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ATTACHMENT B.2 - Labor Category Descriptions Instructions

The purpose of the Labor Category Descriptions is to provide the knowledges, skills and abilities for personnel expected to be assigned by the Contractor to perform the efforts under this contract. The Offeror may propose personnel with different position titles having equivalent skills and experience to those described herein; in that event, the Offeror shall include a mapping of its company labor category titles to the Government labor category titles. In addition, if the Offeror determines that there is a category of labor, not included herein, that is necessary to perform the work under the contract, it may propose the additional category, along with the description of duties and rationale for adding the category.

Several labor categories are described in terms of "Entry", "Journeyman", and "Senior" expertise levels. As used herein, those levels are defined as follows:

Entry-Level - Applies fundamental concepts, processes, practices, and procedures on technical assignments. Performs work that requires practical experience and training. Work is performed under supervision.

Journeyman-Level - Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. Operates with appreciable latitude in developing methodology and presenting solutions to problems.

Contributes to deliverables and performance metrics where applicable.

Senior-Level - Possesses and applies a comprehensive knowledge across key tasks and high impact assignments. Plans and leads major technology assignments. Evaluates performance results and recommends major changes affecting short-term project growth and success. Functions as a technical expert across multiple project assignments. May supervise others.

Descriptions Source Selection Information, See FAR 3.104

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ATTACHMENT B.2 LABOR CATEGORIES

Labor Category Descriptions Project Manager - The project manager is a senior manager responsible for coordinating the management of all work performed. The project manager shall act as the central point of contact. The project manager is ultimately responsible for coordinating the effort of subcontractors, team members, and coordinating with other contractors under the direction of the Government Program/Project Manager. The project manager shall be capable of negotiating and making binding decisions for the company.

IT Subject Matter Expert - Provides extremely high level subject matter expertise for work described in the task. Provides advanced technical knowledge and analysis of highly specialized applications and operational environment, high-level functional systems analysis, design, integration, documentation, training, and implementation advice on complex problems which require doctorate level knowledge of the subject matter for effective implementation. Participates as needed in all phases of software development with emphasis on the planning, analysis, testing, integration, documentation, training and presentation phases. Applies principals, methods, and knowledge of specific functional areas of expertise to specific task order requirements. Provides advice on esoteric problems which require extensive knowledge of the subject matter. Designs and prepares technical reports, studies, and related documentation, makes charts and graphs to record results, prepares and delivers presentations, training, and briefings as required by the task order.

Business SME - Confers with client management to understand the client’s strategic information technology business goals and information technology strategy.

Analyzes client requirements and recommends development of acquisition strategies. Assists clients in developing strategic plans and concepts. Advises client on the impact of new legislation or new technologies that are relevant to the agency. Demonstrates exceptional oral and written communication skills. Possesses requisite knowledge and expertise so recognized in the professional community that the individual is considered “expert” in the technical/specialty area being addressed.

Senior Business Process Reengineering Specialist - Applies comprehensive knowledge of process improvement and re-engineering methodologies and principals to conduct major process modernization projects. Responsible for effective transitioning of existing project teams and the facilitation of project teams in the accomplishment of project activities and objectives. Additional duties may include activity and data modeling, developing modern business methods, identifying best practices, and creating and assessing performance measurements. Provides group facilitation, interviewing, training, and additional forms of knowledge transfer. Key coordinator between multiple project teams to ensure enterprise-wide integration of reengineering efforts. Senior level supervisors may provide daily supervision.

Business Process Reengineering Specialist - Applies journeyman-level expertise in process improvement and re-engineering methodologies and principals to conduct process modernization projects. Responsible for effective transitioning of existing project teams and the facilitation of project teams in the accomplishment of project activities and objectives. Additional duties may include activity and data modeling, developing modern business methods, identifying best practices, and creating and assessing performance measurements. Provides group facilitation, interviewing, training, and additional forms of knowledge transfer. Key coordinator between multiple project teams to ensure enterprise-wide integration of reengineering efforts.

Junior Business Process Reengineering Specialist - Applies entry-level expertise in applying process improvement and re-engineering methodologies and principals to conduct process modernization projects. Assists in effective transitioning of existing project teams and the facilitation of project teams in the accomplishment of project activities and objectives. Additional duties may include assisting in activity and data modeling, developing modern business methods, identifying best practices, and creating and assessing performance measurements. Provides group facilitation, interviewing, training, and provides additional forms of knowledge transfer. Assists in the coordination between multiple project teams to ensure enterprise-wide integration of reengineering efforts.

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Senior IT Specialist - Provides high level technical IT expertise in the analysis, design, development, integration, documentation, and implementation assistance on problems which require a comprehensive knowledge of the related technical subject matter for effective system deployment. Participates in all phases of systems development. Applies principals and methods of the technical area to difficult problems to arrive at automated solutions. Designs and prepares technical reports and related documentation, and makes charts and graphs to record results. Prepares and delivers presentations and briefings as required by the task order. Senior level supervisors may provide daily supervision.

IT Specialist - Provides journeyman-level technical IT expertise in the analysis, design, development, integration, documentation, and implementation assistance on problems which require a thorough knowledge of the related technical subject matter for effective system deployment. Participates in all phases of systems development. Applies principals and methods of the technical area to difficult problems to arrive at automated solutions. Designs and prepares technical reports and related documentation, and makes charts and graphs to record results. Prepares and delivers presentations and briefings as required by the task order.

Junior IT Specialist - Provides entry-level technical IT expertise in the analysis, design, development, integration, documentation, and implementation assistance on problems which require a fundamental knowledge of the related technical subject matter for effective system deployment. Participates in all phases of systems development. Applies principals and methods of the technial area to difficult problems to arrive at automated solutions. Designs and prepares technical reports and related documentation, and makes charts and graphs to record results. Prepares and delivers presentations and briefings as required by the task order.

Senior IT Technician - Provides high level functional IT expertise in the analysis, design, development, integration, documentation, and implementation assistance on problems which require a comprehensive knowledge of the related functional subject matter for effective system deployment. Participates in all phases of systems development. Applies principals and methods of the functional area to difficult problems to arrive at automated solutions. Designs and prepares functional reports and related documentation, and makes charts and graphs to record results. Prepares and delivers presentations and briefings as required by the task order. Senior level supervisors may provide daily supervision.

IT Technician - Provides journeyman-level functional IT expertise in the analysis, design, development, integration, documentation, and implementation assistance on problems which require a thorough knowledge of the related functional subject matter for effective system deployment. Participates in all phases of systems development. Applies principals and methods of the functional area to difficult problems to arrive at automated solutions. Designs and prepares functional reports and related documentation, and makes charts and graphs to record results. Prepares and delivers presentations and briefings as required by the task orderJunior IT Technician - Provides entry-level functional IT expertise in the analysis, design, development, integration, documentation, and implementation assistance on problems which require a fundamental knowledge of the related functional subject matter for effective system deployment. Participates in all phases of systems development. Applies principals and methods of the functional area to difficult problems to arrive at automated solutions. Designs and prepares technical reports and related documentation, and makes charts and graphs to record results. Prepares and delivers presentations and briefings as required by the task order.

Senior Database Analyst/Programmer - Formulates and defines system scope and objectives for assigned projects. Prepares detailed specifications for programs. Responsible for program design, coding, testing, debugging and documentation. Has full technical knowledge and responsibility of all phases of applications systems analysis and programming. Understands the business or function for which application is designed. Duties also include instructing, directing and checking the work of other systems analysts and programming personnel. Responsible for quality assurance review. Responsible for directing and monitoring the work of team members.

Database Analyst/Programmer - Formulates and defines system scope and objectives. Prepares detailed specifications for programs. Designs, codes, tests, debugs and documents programs. Works at the highest technical level of all phases of applications, systems analysis and programming activities including the installation of enhancements, security features, and analytical tools. Provides guidance and training to less experienced analysts/programmers.

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Software Developer/Programmer - Formulates and defines system scope and objectives for assigned projects. Prepares detailed specifications for programs.

Responsible for program design, coding, testing, debugging and documentation. Has full technical knowledge and responsibility of all phases of applications systems analysis and programming. Understands the business or function for which application is designed. Duties also include instructing, directing and checking the work of other systems analysts and programming personnel.

Systems Software Engineer - Formulates and defines specifications for operating system applications or modifies and maintains existing applications using engineering releases and utilities from the manufacturer. Responsible for program design, modeling, simulation, coding, testing, debugging and documentation.

Responsible for applications dealing with the overall operating system, such as sophisticated file maintenance routines, large telecommunications/communications networks, computer accounting and advanced mathematical/scientific software packages. Instructs, directs, and checks the work of other task personnel. Responsible for quality assurance review and the evaluation of existing and new software products.

Systems Architect - Establishes system information requirements using the analysis from information engineer(s) in the development of enterprise-wide or large scale information systems. Designs architecture to include the software, hardware, and communications to support the total requirements as well as provide for present and future cross-functional requirements and interfaces. Ensures that the common operating environment is ELC compliant, evaluates analytically and systematically problems of workflows, organization, and plans and develops appropriate corrective action. Senior level supervisor who provides daily supervision and direction to staff.

Web Designer - Designs, develops, troubleshoots, debugs, and implements software code (such as HTML, CGI, and Javascript) for components of the website.

Works with graphic designers and other members of a project team to develop the site concept, interface design, and architecture of the website. Responsible for interface implementation. Requires strong navigation and site design instincts.

Data Security Specialist - Performs all procedures necessary to ensure the safety of information system assets and to protect systems from intentional or inadvertent access or destruction. Interfaces with user community to understand their security needs and implements procedures to accommodate them.

Ensures that user community understands and adheres to necessary procedures to maintain security. May require familiarity with domain structures, user authentication, and digital signatures. Conducts accurate evaluation of the level of security required. May require understanding of firewall theory and configuration. Must be able to weigh business needs against security concerns and articulate issues to management. Frequently reports to a Data Security Administration Manager. Provides support to plan, coordinate, and implement the organization’s information security. Provides support for facilitating and helping agencies identify their current security infrastructure and define future programs, design and implementation of firewall and other related security issues on LANs/WANs/MANs. Operates current security tools available, contributes the knowledge of business security practices and procedures, different communication protocols, encryption techniques/tools, and current Internet/EC technology. Executes hardware/software firewalls tools.

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Senior Security Specialist - Oversees the efforts of security staff to design, develop, engineer and implement solutions to security requirements. Responsible for the implementation and development of the IRS IT security. Gathers and organizes technical information about an organization’s mission goals and needs, existing security products, and ongoing programs. Performs risk analyses which also includes risk assessment. Provide support to plan, coordinate, and implement the organization’s information security. Provides support for facilitating and helping agencies identify their current security infrastructure and define future programs, design and implementation of security related to IT systems. A working knowledge of several of the following areas is required; understanding of business security practices and procedures; knowledge of current security tools available; hardware/software security implementation; different communication protocols; encryption techniques/tools; familiarity with commercial products, and current Internet/EC technology. Provides daily supervision and direction to staff.

Provides an interface and information to the IRS FISMA team for creation and resolution of Plan of Action and Milestones (POA&M) related to FISMA reporting requirements and the correction of FISMA issues. An individual very knowledgeable and experienced in all aspects of security. Demonstrates very good oral and written communication skills. Provides highly technical and specialized guidance, and solutions to complex security problems. Performs elaborate analyses and studies. Prepares reports and gives presentations to upper management. Works independently or as a member of a team. May serve as contractor task order Project Manager. Individual should hold one of the following certifications, Certified Information System Security Professional (CISSP); Certified Information Security Auditor (CISA); Certified Information Security Manager (CISM) or equivalent.

Security Specialist - Provides support to plan, coordinate, and implement the organization’s information security. Provides support for facilitating and helping agencies identify their current security infrastructure and define future programs, design and implementation of security related to IT systems. Experience in several of the following areas is required; understanding of business security practices and procedures; knowledge of current security tools available;

hardware/software security implementation; different communication protocols; encryption techniques/tools; familiarity with commercial products, and current Internet/EC technology. Ability to serve as Information System security officer. Provides technical input to the Senior Security Specialist related to FISMA issues and, when required, provides technical input to the IRS FISMA reporting team. An individual knowledgeable and experienced in all aspects of security.

Demonstrates very good oral and written communication skills. Provides highly technical and specialized guidance, and solutions to complex security problems.

Performs analyses and studies. Prepares reports and gives presentations to management. Works independently or as a member of a team.

Junior Security Specialist - Assists in providing support to plan, coordinate, and implement the organization’s information security. Assists in providing support for facilitating and helping agencies identify their current security infrastructure and define future programs, design and implementation of security related to IT systems. Experience in several of the following areas is required; understanding of business security practices and procedures; knowledge of current security tools available; hardware/software security implementation; different communication protocols; encryption techniques/tools; familiarity with commercial products, and current Internet/EC technology. Ability to serve as Information System security officer. Provides technical input related to FISMA issues to more senior Security Specialists and, when required, provides technical input to the IRS FISMA reporting team.

Disaster Recovery Specialist - Responsible for security and integrity of assigned electronic data, data systems, and data networks and provides support in the development of a Government agency’s emergency management and business recovery plans. Contributes knowledge of business processes, management structures, technology programs/platforms and performs functions pertaining to the agencies business risk assessment. Reviews and develops business recovery strategies. Drafts procedures for identifying failures and invoking contingency plans, creates response procedures, and identifies communications channels. Communicates with various response teams during testing, actual execution of recovery procedures and supports the design, development, installation, implementation, and administration of backup solutions.

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Privacy Analyst - Has experience in developing privacy specific EA, ELC content and developing and understanding the certification & accreditation process.

Expert knowledge in privacy regulations, directives, and statues. Expert knowledge of information technology and software development impact on the privacy of the information assets. Must hold current certification in CIPP/G. Currently has at least one or more of the following certifications: Certified Information System Security Professional (CISSP); Certified Information Security Auditor (CISA); Certified Information Security Manager (CISM); or Certified Business Continuity Professional (CBCP).

Systems Analyst - Analyses and develops computer software processing a wide range of capabilities, including numerous engineering, business and records management functions. Analyses the information requirements, evaluates analytically and systematically problems of workflow, organization, and planning.

Develops plans for automated information systems from project inception to conclusion. Analyzes user interfaces, maintains hardware and software performance tuning, analyzes workload and computer usage, maintains interfaces with outside systems, analyzes downtimes, and analyzes proposed system modifications, upgrades and new COTS.

Senior IT Administrative Specialist - An Individual who is responsible for preparing or maintaining systems, programming, and operations documentation, procedures, and methods including user manuals. Maintains a current internal documentation library. Provides or coordinates special documentation services as required. Competent to work at the highest level of all phases of documentation. May act as project leader for large jobs. An individual very knowledgeable in computer-based documentation and presentation techniques, technical writing, technical proofreading and technical editing. Demonstrates excellent command and articulation of the English language. Demonstrates superior grammar skills.

IT Administrative Specialist - An Individual who assists in preparing and/or maintaining systems, programming, and operations documentation, procedures, and methods including user manuals. Maintains a current internal documentation library. Coordinates special documentation services as required. An individual very knowledgeable in computer-based documentation and presentation techniques, technical writing, technical proofreading and technical editing. Demonstrates excellent command and articulation of the English language. Demonstrates superior grammar skills. Provides communications concepts integrated with computer systems and applications for total systems solutions. Provides technical guidance to computer systems analysts and telecommunications/communications specialists.

Junior IT Administrative Specialist - An Individual who assists in preparing and/or maintaining systems, and operations documentation, procedures, and methods including user manuals. Maintains a current internal documentation library. Coordinates special documentation services as required. An individual very knowledgeable in computer-based documentation and presentation techniques, technical writing, technical proofreading and technical editing. Demonstrates excellent command and articulation of the English language. Demonstrates superior grammar skills.

Senior IT Training Specialist - Conducts research necessary to develop and revise comprehensive courses and prepares appropriate training catalogs and materials. Maintains currency in the area of expertise and will be expected to function as an expert in the specialty field. Provides support including but not limited to train the trainer, conducts formal classroom training courses, course facilitation, on-line facilitation, Computer Based Training (CBT), web-based instruction, workshops, exercises, and seminars. Provides daily supervision and direction to staff. Develops courses and instructional material to educate technical and non-technical personnel in IT. Develops curricula and modular training courses. Gathers and assembles information pertaining to the subject matter, organizes and condenses materials.

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IT Training Specialist - Trains personnel by utilizing various forums, such as formal classroom training courses, course facilitation, on-line facilitation, Computer Based Training (CBT), web-based instruction, workshops, exercises, and seminars. Prepares all training material, such as but not limited to course outlines, course manuals, background materials, workbooks, handouts, completion certificates, course assessment forms, and training aids. Maintains currency in the area of expertise and will be expected to function as an expert in the specialty field. Develops courses and instructional material to educate technical and non-technical personnel in IT. Gathers and assembles information pertaining to the subject matter, organizes and condenses materials. May be required to teach courses. Works independently or as part of a team. An individual who is very good at imparting technical information to technical and non-technical personnel and is very knowledgeable in IT. Has experience in developing courses and teaching in all phases of IT. Demonstrates very good oral and written communication skills.

Junior IT Training Specialist - Assists in training personnel by utilizing various forums, such as formal classroom training courses, course facilitation, on-line facilitation, CBTs, web-based instruction, workshops, exercises, and seminars. Assists in preparing all training material, such as but not limited to course outlines, course manuals, background materials, workbooks, handouts, completion certificates, course assessment forms, and training aids. An individual who is good at imparting technical information to technical and non-technical personnel and is knowledgeable in IT. Has experience in developing courses and teaching in phases of IT. Demonstrates good oral and written communication skills.

Applications Programmer - Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time and form of desired results. Designs, codes, tests, debugs and documents those programs. Competent to work at the highest technical level of all phases of applications programming activities. Analyzes functional business applications and design specifications for functional activities. Develops block diagrams and logic flow charts and translates detailed design into computer software. Tests, debugs, and refines the computer software to produce the required product.

Prepares required documentation, including both program-level and user-level documentation. Enhances software to reduce operating time or improve efficiency.

Provides technical direction to programmers to ensure program deadlines are met.

Applications Systems Analyst - Formulates/defines system scope and objectives based on user needs. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time and form of desired results. Competent to work at the highest level of all phases of applications systems analysis activities. May use CASE tools. Provides analysis and design of business systems for different applications such as:

financial, accounting, human resources, and other enterprise systems. Handles test scripts and service requirements; works closely with end users on project development and implementation. Specifies the inputs to be accessed by the system, design the processing steps, and format the output to meet the users’ needs. Prepares cost-benefit and return-on-investment analyses to help management decide whether implementing the proposed system will be financially feasible.

Data Architect- Works in a data warehouse environment, which includes data design, database architecture, and metadata and repository creation. Translates business needs into long-term architecture solutions. Defines, designs, and builds dimensional databases. In addition, responsible for developing data warehousing blueprints, evaluating hardware and software platforms, and integrating systems. Evaluates the reusability of current data for additional analyses, and conducts data cleaning to rid the system of old, unused or duplicate data. Reviews object and data models and the metadata repository to structure the data for better management and quicker access.

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Information Engineer - Establishes and satisfies complex system-wide information security requirements based upon the analysis of user, policy, regulatory, and resource demands. Supports customers at the highest levels in the development and implementation of doctrine and policies. Provides leadership and guidance in the development, design and application of solutions implemented by more junior staff members. Coordinates with senior representatives within the customer organizations to establish and define programs, resources and risks. Applies expertise to government and commercial common user systems, as well as to dedicated special purpose systems requiring specialized security features and procedures. Examples could include classified intelligence, access control, biometrics, intrusion detection, and command and control-related networks and smart card technologies. Provides guidance and direction to other professionals, acts in a consulting and/or advisory capacity; coordinates resolution of highly complex problems and tasks, possesses ability to meet and operate under deadlines.

Network Engineer - Tests and analyzes all elements of the network facilities including power, software, security features, communications devices, lines, modems and terminals and for the overall integration of the enterprise network. Responsible for the planning, modeling, simulation, design, installation, maintenance, management and coordination of the network. Monitors and controls the performance and status of the network resources. Utilizes software and hardware tools, identifies and diagnoses complex problems and factors affecting network performance. Maintains technical currency and studies vendor products to determine those which best meet client needs. Provides guidance and direction for less experienced network support technicians.

EVM Specialist - Provides management techniques that relates resource planning to schedules and to technical, cost, and schedule requirements. All work is planned, budgeted, and scheduled in time-phased “planned value” increments constituting a cost and schedule measurement baseline. Reviews and reports effective internal cost and schedule management control systems to permit the Government to be able to rely on timely data produced for determining product-oriented contract status. Also provides subject matter expertise support in the creation and maintenance of detailed project plans and comparing work plans to statements of work. Conducts assessments and evaluations of project performance through the independent analysis and interpretation of objective and subjective evidence, and through direction discussion with project team members. Conducts extensive research on EVMS related topics in order to provide subject matter expertise to contracts with EVMS requirements.

Help Desk Manager - Has overall responsibility for help desk staff and the activities associated with the identification, prioritization, and resolution of reported problems. Ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked and resolved appropriately. May maintain responsibility for development, maintenance and integrity of help desk software. Assigns personnel to various operations and directs their activities; reviews and evaluates their work and prepares performance reports.

Senior Help Desk Specialist - Under general direction of the Help Desk Manager, is responsible for ensuring the timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution and follow-up steps. Requires comprehensive knowledge, experience and understanding of MIS environment. Is able to resolve less complex problems immediately, while more complex problems are assigned to second level support or supervisor.

Typically involves use of problem management database and help desk system. May provide guidance/training for less experienced personnel.

Junior Help Desk Specialist - Under immediate direction of the Help Desk Manager or senior help desk personnel, responds to and diagnoses problems through discussions with users. Applies fundamental concepts, processes, practices and procedures to problem recognition, research, isolation and resolution steps.

Typically is able to resolve less complex problems immediately, while more complex problems are assigned to second level support, senior operator or supervisor.

May involve use of problem management database and help desk systems.

Help Desk Customer Service Representative (CSR) - Answers phones and responds to customer requests. Provides customers with service information.

Transfers customer calls to appropriate staff. Identifies, researches, and resolves customer issues using the computer system. Follows up on customer inquires not immediately resolved. Completes call logs and reports. Recognizes, documents and alerts the supervisor of trends in customer calls. Recommends process improvements and other duties as assigned.