AMIS INTERFACE SPECS for EXTERNAL VENDOR.docx

AMIS INTERFACE DOC (EXTERNAL VENDOR)

This interface requires Secureftp transport to/from the IRS of files that represent ticket information to support the external work for AMIS. There are 2 types of files, XML and tab delimited txt files. New/opened tickets are to be retrieved by external vendor via secureftp and are in XML format (see XML examples.zip). Updates and closures by external vendor are to be delivered to the IRS ftp site as tab delimited text files as secureftp The system in the IRS that is being interfaced to is HP’s Service Manager 7.11, see url:

http://www8.hp.com/us/en/software/software-product.html?compURI=tcm:245-937082&pageTitle=service-manager

Interface Details:

IRS OUTGOING FROM SERVICEMANAGER TICKETING SYSTEM

1. SecureFTP protocol required to retrieve XML files from IRS dropbox (ticket open)

<- subcategory/field key for the various subcategory of tickets.

<- XML File example

Frequency – 30 mins

IRS INCOMING TO SERVICEMANAGER TICKETING SYSTEM

2. Ticket update example (txt file open with notepad):

3. Ticket closure example (txt file open with notepad) :

Frequency – 30 mins

Incoming txt file code list:

AMIS_CLOSE_00100 Ticket Cancelled AMIS_CLOSE_99999 Work completed and closed AMIS_REJECT_30001 Ticket rejected-Ticket data out of sequence or invalid format AMIS_REJECT_30020 Ticket rejected-Call Type not in AMIS AMIS_REJECT_30030 Ticket rejected-Priority not in AMIS AMIS_REJECT_30040 Ticket rejected-Building number not in AMIS AMIS_REJECT_30050 Ticket rejected-Campus is Non-Campus not in AMIS AMIS_REJECT_30055 Ticket rejected-Non-Campus is Campus not in AMIS AMIS_REJECT_30151 Ticket rejected-Ticket already in AMIS - Status is Open AMIS_REJECT_30152 Ticket rejected-Ticket already in AMIS - Status is Work in Process AMIS_REJECT_30153 Ticket rejected-Ticket already in AMIS - Status is Awaiting Approval AMIS_REJECT_30154 Ticket rejected-Ticket already in AMIS - Status is Completed AMIS_REJECT_30155 Ticket rejected-Ticket already in AMIS - Status is Invoiced AMIS_REJECT_30156 Ticket rejected-Ticket already in AMIS - Status is On Hold AMIS_REJECT_30157 Ticket rejected-Ticket already in AMIS - Status is Cancelled AMIS_UPDATE_00001 Ticket accepted AMIS_UPDATE_00200 Ticket Call Type Changed image3.wmf

EGG_WTMS_8cd5a0a1c0f442ad87d0a9815d581ae0.dat

8253634,WTMS_UPDATE,,WTMS_UPDATE_00001

image4.wmf

EGG_WTMS_8cd5a0a1c0f442ad87d0a9815d581ae0.dat

8253634,WTMS_CLOSE,,WTMS_CLOSE_99999

image1.emf image2.wmf

WTMS2_EGG_001.xml